Field services analyst jobs near me - 184 jobs

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community. If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you! We are Optimum! Job Summary The Analyst, Field Support position is responsible for providing Level II IT equipment and user support to designated Optimum offices or work-from-home users, including executive leadership members and their staff. This support ranges from working with centrally located network and voice support teams to providing full hardware and software desktop support. Responsibilities Respond and resolve end-user issues via in-person visits, telephone or escalated service desk tickets, maintaining service level agreements. Perform installations, configures and tests desktop/server hardware and software. Troubleshoot mobile and telephony devices. Partner with internal departments to implement new programs or provide technical assistance. Coordinate with corporate IT resources to understand and minimize the impact of potential widespread issues. Monitors resource utilization, coordinates hardware/software upgrades, train computer operators and users, requests software fixes and enhancements from various software vendors and physically installs electronic business equipment. Provides support and education by preparing application, hardware, and network documentation. Improves productivity by providing technical and operational support to end users of computer systems. Assists with the support and maintenance of IT managed network and system infrastructure in coordination with enterprise network team. Qualifications High school diploma or equivalent required; Bachelor's degree in Computer Science or similar a strong advantage Proficient in supporting Windows OS, Apple OS, iPhone and Android devices Previous experience supporting C-Level Executives with IT requests Previous experience troubleshooting basic desktop and laptop hardware/software Microsoft technical certification for current Windows OS, a plus Vendor hardware certification(s), a plus Ability to troubleshoot technical issues remotely Working knowledge of systems hardware, printers, scanners and other peripheral devices Appropriate valid driver's license and a good driving record Routine travel to various Optimum offices within assigned territory. 24x7 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $52,685.00 - $86,554.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview The Field Optimization Analyst at Safelite leverages operational, scheduling, and customer data to generate actionable insights that optimize field capacity, support effective use of labor resources, and enhance work order management. This role supports Safelite's field operations by analyzing capacity utilization, labor-related trends, work order patterns, and business performance. The analyst identifies opportunities to improve operational effectiveness, team productivity, and customer outcomes, providing data-driven recommendations to inform strategic decisions. What you will do * Analyze operational, scheduling, and customer data to identify trends, patterns, and opportunities in field capacity utilization, labor utilization, and work order performance. * Apply advanced analytics (statistical analysis, segmentation, predictive modeling) to uncover drivers of outcomes such as install conversion, reschedule rates, capacity utilization, and team productivity. * Develop and maintain dashboards and recurring reports to monitor key metrics, including daily appointment capacity utilization, labor utilization, capacity and scheduled appointment trends, work order completion rates, and field team performance. * Collaborate with Field Operations, Customer Experience, IT/Data Science, and other teams to support analytical needs and align insights with Safelite's business initiatives. * Translate analytical findings into clear, actionable recommendations for field leaders, including executive summaries and presentations. * Aggregate insights from multiple sources (surveys, feedback, operational data) to ensure both customer and field perspectives are represented. * Other duties assigned by management * Performs other duties as assigned * Complies with all policies and standards Education Qualifications * Bachelor's Degree in Data Science, Business Analytics, Statistics, or related field. Required Experience Qualifications * 4-6 years 3-5+ years in a data or business analyst role, ideally with exposure to field operations, capacity management, labor analytics, or customer analytics required. * Experience in retail, service, or consumer-facing industry analytics is advantageous. Skills and Abilities * Strong analytical and problem-solving skills; ability to analyze large datasets and draw meaningful conclusions. * Proficiency with data manipulation and BI tools (Excel, SQL, Tableau, Power BI); familiarity with statistical/programming tools (Python, R) is a plus. * Understanding of field capacity management, labor utilization, scheduling, work order optimization, and customer analytics in a service or retail environment. * Excellent communication and data storytelling skills; able to distill complex analyses for diverse audiences. * Strong collaboration and consulting skills; customer-first mindset. * High attention to detail and data quality. * Innovative thinking, customer-centric mindset, and strong organizational skills. This in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. #Li-HL1

The Company Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health. We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us. Meet the Team Welcome to Dexcom's Patient Support Services team-where passion, purpose, and innovation come together to improve the lives of people living with diabetes. We're a fast-growing, mission-driven department that plays a vital role in shaping how patients and providers experience Dexcom, from brand choice all the way through ongoing product success. Our team is known for building smart processes, solving complex challenges, and partnering across the organization to elevate every aspect of patient support. As a Patient Support Services Representative, you'll be at the heart of that mission. This role is a critical professional position responsible for understanding the pharmacy and medical patient and provider journey, and for driving business growth through programs and initiatives that make a real impact. You'll analyze data, gather insights, strengthen processes, and collaborate with cross-functional partners to enhance and amplify Dexcom's support services. You'll also investigate escalations, track KPIs, and communicate results that guide strategic decisions across the organization. If you're energized by meaningful work, excited to join a collaborative and rapidly expanding team, and motivated by the opportunity to improve patient experiences every single day-this is the place to make your mark. Where You Come In You collaborate across teams to compile, enhance, and analyze key metrics that shape the effectiveness of Dexcom's Patient Support Services programs. You manage case activity and program escalations, tracking issues end-to-end, identifying lessons learned, and driving timely updates and improvements. You track KPIs and interpret data trends, producing clear dashboards, PowerPoint decks, and reports that inform business reviews and guide decision-making. You maintain and refine Business Rules, process maps, scripts, and program documentation, ensuring content is accurate, current, and aligned with evolving program needs. You coordinate updates across tools and technologies-including Tableau, Excel, Smartsheet, Lucidchart, and partner systems-to support reporting, insights, and program operations. You review escalations, feedback, call recordings, and field reports to identify opportunities for process improvement and enhance patient and provider experience. What Makes You Successful You bring strong analytical skills and are confident working with tools like Tableau, Excel, Smartsheet, Lucidchart, and PowerPoint to turn complex data into clear insights. You have proven experience managing external vendors and cross-functional partners, ensuring alignment, accountability, and smooth execution of program goals. You are a proactive self-starter who thrives in fast-paced, high-growth environments and can balance multiple initiatives with ease. You have a talent for identifying process gaps and recommending improvements, using customer feedback, escalations, and data trends to drive continuous enhancement. Your communication skills allow you to bridge the gap between customer needs and business strategy, making you an effective partner to marketing, sales, operations, and insights teams. You have a keen eye for detail, enabling you to maintain accurate, up-to-date content across Business Rules, program documentation, dashboards, and training materials. You bring a collaborative mindset, working seamlessly across internal teams and external partners to advance patient and provider experience initiatives. Your adaptability and comfort with ambiguity allow you to navigate changing priorities while delivering high-quality work across multiple programs. What you'll get: A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community. A full and comprehensive benefits program. Growth opportunities on a global scale. Access to career development through in-house learning programs and/or qualified tuition reimbursement. An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve. Travel Required: 5-15% Education & years of experience requirements: Typically requires a Bachelor's degree and a minimum of 13+ years of related experience. At this level a graduate degree may be expected with 6 years of related experience. Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option. Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at ****************************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at ****************************. Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: ***************************************************** Code=MERITAIN_I&brand Code=MERITAINOVER/machine-readable-transparency-in-coverage?reporting EntityType=TPA_19874&lock=true To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications. Salary: $135,100.00 - $225,100.00

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an impact As a Service Desk Technician III, you will be responsible for managing and resolving elevated support desk tickets escalated from Tier 2 or directly assigned to you when necessary. Your primary focus will be to fully resolve complex tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent further escalations by providing advanced first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Location and Work Expectations This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in Lombard, IL Monday-Friday, 8am-5pm CST What you will be doing Manage and resolve elevated client service tickets from Tier 2 or assigned for Tier 3 support, ensuring timely resolution or proper escalation Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve complex client issues, performing root-cause analysis and implementing long-term solutions Perform software upgrades and address system gaps or configuration challenges. Update and maintain accurate client documentation Identify and communicate infrastructure improvements, performance optimizations, and security concerns Coach and mentor fellow Ntivians to enhance performance and support professional development Ensure adherence to industry best practices and compliance with security and operational standards Assist with additional duties to support team goals and business objectives Make configuration updates to existing client infrastructure, including network devices, organizational policies, and DNS records Required Knowledge and Experience 3-5 years of total IT experience, with at least 1-3 years at the Tier 2 or equivalent level, with advanced experience in IT support and administration Expertise in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications Deep knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies, including spam filters Strong knowledge of at least one cloud platform and its console Extensive experience with software deployments, configuration management, and endpoint security (AV, device hardening) Proficiency with network hardware, including Firewalls, Managed Switches, WAPs, and VoIP phone support Knowledge of RAID, NAS, and SAN concepts Familiarity with Apple mac OS Expertise in supporting iOS and Android devices Advanced skills in managing shared drive permissions, optimizing security groups, and implementing "need to know" access controls Expertise in group policy management, including item-level filtering and security groups Advanced experience with SSL VPN, Site-to-Site VPN, NAT/PAT policies, Access Rule Creation, and Advanced Routing Extensive experience in Windows Server administration (Active Directory, Group Policy, DNS, DHCP, NPS, Print Management) Advanced knowledge of virtualization technologies: VMware ESXi, Hyper-V, and Azure Expertise in SSL Certificate creation, implementation, and management Advanced diagnostic skills for resolving complex technical issues and identifying misconfigured services Experience in providing escalation support and identifying imminent system failures for timely escalation In-depth knowledge of security tools and best practices for securing client infrastructure Ability to document technical processes and solutions clearly and accurately Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) You'll be successful in this role have experience in/with Strong problem-solving capabilities Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients Strong attention to detail and accuracy Excellent communication skills Ability to foster a supportive and collaborative environment Proven ability to effectively engage with clients, including resolving issues in high-pressure or emotionally charged situations Required language skills Ability to communicate professionally, in English, both written and orally Ability to write business correspondence and process procedures Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for Desired certifications: CompTIA Network+ CompTIA Security+ Related Microsoft certifications Microsoft Azure Microsoft 365 Windows Server Security Networking certifications from Cisco, Meraki, Watchguard, etc. VMware VCP Desired Education: Bachelor's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred Experience working for a Managed Services Provider Benefits and Perks Medical, Dental and Vision coverage for employee and family 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) Group Term Life and Accidental Death and Dismemberment coverage (company provided) Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) Health Savings Account (HSA) Options / PPO Options Employee Assistance Program Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays Education Reimbursement Program Generous Employee Referral Program - cash bonus for successful referrals! Dynamic Recognition and Rewards Clear Promotion and Advancement Tracks Work with Industry-Leading Talent The base pay range for this position is expected to be between $60,000.00 and $75,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/06/26.

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we're more than a Managed Services Provider, we're a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other. Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we're on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together. If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we'd love to meet you. Come explore one of our many opportunities and grow with us! How you'll make an impact As a Service Desk Technician III, you will be responsible for managing and resolving elevated support desk tickets escalated from Tier 2 or directly assigned to you when necessary. Your primary focus will be to fully resolve complex tickets while adhering to Service Level Objectives (SLOs). Additionally, you will work to prevent further escalations by providing advanced first-touch resolution whenever possible. Maintaining high-quality service, fast response times, and a customer-focused mindset with clear communication will be essential. The ideal candidate should thrive in a fast-paced environment, demonstrating the ability to switch quickly and effectively between tasks while keeping the customer informed throughout the process. Location and Work Expectations * This is a remote position; however, team members should be willing and able to travel if the need arises, though such travel is expected to be infrequent. To best support our clients and team, this role is open only to candidates who are physically located in Lombard, IL * Monday-Friday, 8am-5pm CST What you will be doing * Manage and resolve elevated client service tickets from Tier 2 or assigned for Tier 3 support, ensuring timely resolution or proper escalation * Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) * Troubleshoot and resolve complex client issues, performing root-cause analysis and implementing long-term solutions * Perform software upgrades and address system gaps or configuration challenges. * Update and maintain accurate client documentation * Identify and communicate infrastructure improvements, performance optimizations, and security concerns * Coach and mentor fellow Ntivians to enhance performance and support professional development * Ensure adherence to industry best practices and compliance with security and operational standards * Assist with additional duties to support team goals and business objectives * Make configuration updates to existing client infrastructure, including network devices, organizational policies, and DNS records Required Knowledge and Experience * 3-5 years of total IT experience, with at least 1-3 years at the Tier 2 or equivalent level, with advanced experience in IT support and administration * Expertise in supporting, administering, and troubleshooting Microsoft Desktop and Server operating systems and applications * Deep knowledge of Microsoft 365, Google Workspace, Microsoft Exchange, and related email technologies, including spam filters * Strong knowledge of at least one cloud platform and its console * Extensive experience with software deployments, configuration management, and endpoint security (AV, device hardening) * Proficiency with network hardware, including Firewalls, Managed Switches, WAPs, and VoIP phone support * Knowledge of RAID, NAS, and SAN concepts * Familiarity with Apple mac OS * Expertise in supporting iOS and Android devices * Advanced skills in managing shared drive permissions, optimizing security groups, and implementing "need to know" access controls * Expertise in group policy management, including item-level filtering and security groups Advanced experience with SSL VPN, Site-to-Site VPN, NAT/PAT policies, Access Rule Creation, and Advanced Routing * Extensive experience in Windows Server administration (Active Directory, Group Policy, DNS, DHCP, NPS, Print Management) * Advanced knowledge of virtualization technologies: VMware ESXi, Hyper-V, and Azure * Expertise in SSL Certificate creation, implementation, and management * Advanced diagnostic skills for resolving complex technical issues and identifying misconfigured services * Experience in providing escalation support and identifying imminent system failures for timely escalation * In-depth knowledge of security tools and best practices for securing client infrastructure * Ability to document technical processes and solutions clearly and accurately * Proficient in reviewing, refining, and creating Standard Operating Procedures (SOPs) You'll be successful in this role have experience in/with * Strong problem-solving capabilities * Strong organizational and time-management skills, with the ability to manage multiple cases of varying difficulty from multiple clients * Strong attention to detail and accuracy * Excellent communication skills * Ability to foster a supportive and collaborative environment * Proven ability to effectively engage with clients, including resolving issues in high-pressure or emotionally charged situations Required language skills * Ability to communicate professionally, in English, both written and orally * Ability to write business correspondence and process procedures * Ability to effectively present information and respond to questions from groups of managers, clients, and the general public Bonus points for * Desired certifications: * CompTIA Network+ * CompTIA Security+ * Related Microsoft certifications * Microsoft Azure * Microsoft 365 * Windows Server * Security * Networking certifications from Cisco, Meraki, Watchguard, etc. * VMware VCP * Desired Education: Bachelor's Degree in Computer Science, Information Systems, Engineering or other related discipline preferred * Experience working for a Managed Services Provider Benefits and Perks * Medical, Dental and Vision coverage for employee and family * 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days) * Group Term Life and Accidental Death and Dismemberment coverage (company provided) * Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) * Health Savings Account (HSA) Options / PPO Options * Employee Assistance Program * Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays * Education Reimbursement Program * Generous Employee Referral Program - cash bonus for successful referrals! * Dynamic Recognition and Rewards * Clear Promotion and Advancement Tracks * Work with Industry-Leading Talent The base pay range for this position is expected to be between $60,000.00 and $75,000.00 per year, plus an annual on-target bonus if applicable, not all roles are subject to a bonus. The base pay offered may vary depending on multiple non-discriminatory factors including, but not limited to, market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, and PTO. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. FLSA Status: Salaried, Non-Exempt Work Authorization Criteria We welcome applicants who are U.S. persons. At this time, we are unable to offer sponsorship or assume sponsorship of an employment visa. Workspace Requirements and Remote Work Policy Team members must establish a dedicated safe workspace that is free from distractions, hazards, and that is secure from unauthorized access. This includes following Ntiva's IT User and Security Policies that include but are not limited to password-protecting all equipment, keeping confidential and proprietary documents secure, refraining from using public Wi-Fi, having adequate arrangements in place to avoid significant interruptions from caregiving responsibilities during work hours (except in emergency situations with manager approval). Any remote work away from a team member's normal expected dedicated safe workspace must be requested by team member, is subject to review by management, and must adhere to Ntiva policies and procedures. Our Commitment to a Diverse Workforce At Ntiva, we are committed to creating and maintaining a diverse, inclusive, and welcoming work environment for all employees and job applicants. We firmly believe that a diverse workforce fosters a wider range of perspectives, experiences, and ideas that lead to increased creativity, innovation, and problem-solving capabilities. As an equal opportunity employer, we actively seek to recruit and retain a diverse workforce that reflects the communities we serve. We prohibit discrimination of any kind, including but not limited to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, age, hair length, protective hairstyles, organ donor status, disability, veteran status, or any other legally protected status and comply with all applicable laws governing nondiscrimination in employment. Application Deadline: The sooner you apply, the sooner we can get to know you! Submit your resume today! Applications will be accepted until 1/06/26.

We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love . Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie Awards, listed on CRN's 2023 Solution Provider 500, and recognized in Gartner's 2024 Magic Quadrant™. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY As a Service Desk Technician, you will be responsible for working closely with our clients, providing advanced Level II IT knowledge, tools, and problem-solving skills to determine, diagnose and solve all IT-related issues. The schedule for this position is Monday - Friday 7am-4pm MDT. The salary for this position is $65,000+ (negotiable based on experience). RESPONSIBILITIES Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality Install and configure appropriate software and functions according to specifications Diagnose and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate software and computer equipment Organize and schedule diagnostic testing around client availability to inhibit impact Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.) Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results) Identify and document computer or network equipment warranty issues and communicate them internally. Act as a liaison between Vendors and clients for open vendor support requests DESIRED SKILLSET/EXPERIENCE Technical Support Experience: 3-5 Years (Preferred) Experience working with Azure (A plus) Experience working with Office 365 (Preferred) Experience working with SonicWall devices (Preferred) Experience working with HP Devices (Preferred) Ability to communicate effectively Ability to Prioritize multiple tasks effectively Ability to work in a fast-paced environment Ability to work independently and in a team environment Proven Experience as a Technical Support Analyst or relevant position CompTIA A+ and Network+ will be required within 1 year of hire. Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable. Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

S90 Technology, LLC (S90) is a diverse, energetic and team oriented TechOps and DevOps company for businesses primarily in the Orange County area but include customers and partners across the entire country. We invest in our team's education and growth. We are a team of experts and continue to draw on that expertise to ensure our highest standards are always implemented. We are looking for a highly motivated individual who will contribute to the overall success of S90 Technology and will continue to be a valuable asset to our team. The right candidate will be positive, personable yet professional with our clients, and have a sense of urgency to resolve problems in a timely manner - an enthusiasm for technology and associated trends is a must. Job Description: Responsibilities Include: Reviewing tickets, updating notes, troubleshooting problems over the phone and through remote screen sharing tools Communicating over the phone with end-users requiring assistance Gather as much troubleshooting information as possible to determine the problem Have some experience with troubleshooting the following technologies: · Office 365 · Microsoft Azure · RemoteApp Environments · Fortinet Routers, Switches and Wireless Aps · Veeam Backup Software · Windows 10 · MacOS · Windows Server 2012 - 2019 · Active Directory · Hardware Drivers · TCP and UDP Networking Communicate clearly and effectively with end-users working in different industries and using a variety of technology and applications. This position is primarily over the phone utilizing remote access technologies to support end-users through the computer. Help triage incoming incidents to make sure the highest priority issues are being taken care of first. Help Escalate tickets if necessary to a Level 2 Technician on the team. Skills and Requirements: · 2+ years of phone/help desk support experience · Bachelor's Degree · Desire to help people be productive · Ability to deliver an outstanding customer experience · Strong work ethic with a “get the job done right” attitude · Desire to learn new technologies · Exceptional problem-solving abilities We hire only the very best. If you are amazing at what you do, we look forward to meeting you. We know how to recognize top talent when we see it. Bonuses are available and based on company performance. We provide full Medical, Dental, Vision health benefits and a retirement matching plan. Our goal is for all our employees to have a long and enjoyable career at S90.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Skills Overview (list or overview) Deskside Support Tech. Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD. Years of Experience (minimum years) 4 Educational Requirements (minimum requirements) HS Diploma Pricing Level ( Master, Journeyman, Novice) Master Work shift? Day Weekend coverage? No On call? No Travel required? Will candidate work from home, customer site ? Various Additional Information For more information, Please contact Shubham ************

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions. Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner. This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office. Responsibilities Provide professional and timely technical support via phone, chat, and ticketing system. Support initial mobile device setup, login credentials, application configuration, and user navigation. Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards. Use probing questions and active listening to understand customer issues and provide tailored guidance. Escalate issues appropriately while maintaining ownership through resolution. Provide clear and reassuring guidance to end users while diagnosing and resolving issues. Communicate complex technical concepts in clear, user-friendly language. Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT). Stay composed and professional in high-stress situations; focus on delivering a positive user experience. Proactively alert leadership to any emerging issues or trends that may impact service delivery. Collaborate with peers and leadership in a team-driven environment to continuously improve service quality. Remain composed and focused on customer satisfaction while troubleshooting and resolving issues. Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential. Embrace a team-oriented approach! Shift: Regularly Scheduled Hours Defined Shift Sun - Thurs, 8:00 AM-4:30 PM Shift 1 (Mon - Thurs) / Shift 3 (Sun) WHAT YOU'LL BE DOING As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own. Answer incoming customer calls into the Tier 1 Help Desk Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements Ask probing questions, listen, and record data capture details and actions performed in all customer tickets Ensure problem ownership, escalate issues through proper channels Provide reassurance to end users when delivering solutions and diagnosing issues Advise management of potential risks that may have impact on customer base and operating environment Promote end-user satisfaction in adherence to established performance metrics Qualifications Required Skills and Experience: High school diploma required; Associate's or Bachelor's degree preferred. Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience). Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms. Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow). Excellent customer service and communication skills (verbal and written). Ability to handle confidential information (PHI/PII) with discretion and integrity. Demonstrated reliability, punctuality, and consistent attendance. Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge. Clearance Requirement: Must be able to obtain and maintain a Public Trust Security Clearance. U.S. citizenship required. Preferred Skills and Experience: Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification. Experience supporting Cisco videoconferencing systems or mobile network troubleshooting. Knowledge of medical terminology or prior experience in healthcare IT support. Prior military service and/or experience working with or supporting the military and veteran community Company Overview GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? What You Can Expect Interview & Hiring Process If you are selected to move forward through the process, here's what you can expect: During the Interview Process Virtual video interview conducted via video with the hiring manager and/or team Camera must be on A valid photo ID must be presented during each interview During the Hiring Process Enhanced Biometrics ID verification screening Background check, to include: Criminal history (past 7 years) Verification of your highest level of education Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance* Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment *Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range USD $47,500.00 - USD $47,500.00 /Yr.

We are looking for Windows Desktop Engineer - REMOTE. Requirements: • 5+ years' experience in complex software installation/configuration automation using PowerShell • 5+ years' experience using desktop Imaging solutions (MDT, WDS, PDQ) • 5+ years' experience with Microsoft Windows administration to include local policy / Active Directory and Group Policy creation and modification of desktop computers/users • 5+ years' experience in identifying and resolving complex technical issues related to Windows OS, installed applications, applied configurations, hardware, etc. (root cause analysis) • Demonstrated experience collecting, verifying, and documenting customer requirements and associated use cases. • Demonstrated experience conducting quality assurance validation of test cases • Demonstrated experience supporting multiple hardware platforms (Dell/HP/Lenovo) with BIOS updates, driver/firmware packages and updates, and vendor support.

We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified organization established in 2005 in CA. Our company is serving various State, Local and County Departments for over 10 years. USITSOL has been helping clients innovate across all phases of the application lifecycle for over a decade. Some of our prestigious clients are State of CA, State of OR, State of FL, State of NC, State of GA, State of CO, State of VA, State of AR, State of MI, State of OH, State of IL, State of MO, State of MS, California State University, Sacramento Area Sanitation Department, SMUD, Sound Transit, LA Superior Courts, District of Columbia, UMAS, University of Central Florida and Hennepin County and many more. Job Description Description: We are looking to fill a position for IT Service Desk in Columbus OH Qualifications Service Desk, ITIL, SCCM, Powershell, ITSM Additional Information All your information will be kept confidential according to EEO guidelines.

IDEALFORCE has a CONTRACT position available immediately for a Service Desk 3 (SD3) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional details about this job. Hiring Manager would like to have all qualified candidates interview face to face on site. Only LOCAL CANDIDATES are considered for this role. SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. Job Description This position will function as a highly skilled Service Support Specialist with specific responsibilities that include: 1. Understanding of Desktop Support and Services. 2. Understanding of Active Directory, user authentication and authorization and identify and access management. 3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 5. Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause. Understands process to test, and put changes in production. 6. Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT 7. Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM. 8. Ability to script with Powershell 2.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory. 9. Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions. 1. 10 total years I.T experience. 2. 5 Years SCCM or SMS like experience 3. 3 Years Powershell scripting experience in a production environment 4. 8 years customer service experience 5. 10 Years Troubleshooting experience 6. 10 years knowledge of Networking to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP. 7. 5 year's experience with Active Directory. 8. Contributes to continuous process improvements to increase the efficiency of section. 9. Excellent communication skills both written and oral. • Certifications A+ series • Certifications in Microsoft • Powershell 3.0 scripting background. • Certifications in Microsoft tools and technologies. • Certification/classes in SCCM • ITIL Knowledge and ITSM Tools Additional Information Additional Information : - "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Most of our positions require Candidate to clear the Background check prior to commencing the assignment. THIRD PARTY CANDIDATES: Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability. Disclaimer : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we're building together. We're committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Service Desk Technician will serve as the first contact within the Service Desk to resolve frontline issues for internal customers. This position will serve as the go-to resource for desk-side troubleshooting, technical support, workstation support, and system set-up. Internal users of our systems will look to you for various issue resolutions, including email and desktop software support, printer troubleshooting, and network connectivity issues. The Service Desk Technician will also have basic interaction with vendors and may be involved to start the troubleshooting process externally. What You'll Do * Works within established troubleshooting guides and knowledge base to resolve tickets in a timely manner and provide responsive resolutions for support tickets. * Collects additional details and provides basic troubleshooting steps per documentation. * Display ability to troubleshoot known issues with minimal guidance. * Engage various teams throughout the organization with a service mindset, focusing on ensuring the end-user satisfaction. * Escalates any issues that he/she is unable to resolve within reasonable time, or due to lack of knowledge, access or understanding of the issue to senior team members. * Handles administrative IT projects not requiring knowledge of infrastructure. Assists senior team members with projects and tickets as assigned. * Take an analytical approach to troubleshooting hardware, software, and network issue * Manages imaging and configuring computers with training. * Ability to work with a degree of independence within provided guidelines and documentation process. * Research issues and eliminate irrelevance, with guidance from senior team members. * Provide continuous communication to the team of problems and issues to ensure the quality user experience. * Other assigned duties as needed, to include assistance in the case of high priority incidents. Qualifications * A high school diploma/GED equivalent * 3+ years Customer Service experience, preferably with 1+ year training experience. The Perks of Working With Us * Take advantage of excellent benefits, including medical, dental, vision, life, and disability coverage. * Invest in your future with our matching 401(k) program. * Build relationships and find your home at Arrive through our Employee Resource Groups. * Enjoy office wide engagement activities, team events, happy hours and more! * Leave the suit and tie at home; our dress code is casual. * Park your car for free on site, plus covered parking and electric vehicle charging stations! * Start your morning with free coffee! * Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants and breweries! * Maximize your wellness with free counseling sessions through our Employee Assistance Program. * Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. * Receive 100% paid parental leave when you become a new parent. * Get paid to work with your friends through our Referral Program! * Get relocation assistance! If you are not local to the area, we offer relocation packages. Your Arrive Experience When we say "award-winning culture," we mean it. We've been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we're not in it for the trophies. We're committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive's walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.

About Paladin Paladin builds Drone-as-First-Responder systems that get eyes on emergencies in under 90 seconds. Our autonomous drones, LTE connectivity, and Watchtower platform help police, fire, and EMS make faster, safer decisions. Paladin systems support thousands of missions every week, delivering real-time aerial intelligence to public safety agencies across the country. Kaizen-continuous improvement-is core to how we build, deploy, and operate life-saving technology. Role Summary As a Field Support Engineer, you are the technical backbone of Paladin's customer deployments. You work directly with public safety agencies to install, support, and maintain autonomous drone systems in mission-critical environments. You are Paladin's on-site representative-owning system reliability in the field, resolving complex hardware and software issues, and translating real-world operational insights into actionable feedback for engineering, product, and operations teams. This role blends hands-on field work, remote troubleshooting, and customer-facing technical leadership. What You'll do Deploy, install, and commission Paladin drone systems at customer sites, ensuring systems meet operational and safety requirements. Assist 24/7 Reliability: Participate in an on-call rotation covering critical incidents across software, firmware, networking/LTE, and on-site hardware setups (docks, sensors, EXT/compute, cabling). Diagnose and resolve system failures; perform maintenance, repairs, upgrades, and component replacements across drone docks, sensors, compute, and networking equipment. Support customer training, operational readiness, and best practices to ensure reliable day-to-day system use. Collect logs, diagnostics, and field data to support root-cause analysis and long-term reliability improvements. Work closely with Engineering, Product, and Customer Success teams to resolve issues, improve deployments, and harden systems for scale. Document field issues, resolutions, and best practices to improve internal processes and customer outcomes. Travel frequently to customer sites across the U.S. to support deployments, maintenance, and escalations. Qualifications Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent hands-on experience) 2+ years of experience in field engineering, technical support, systems engineering, or similar roles Strong troubleshooting skills across hardware, software, and networking systems Experience working with Linux-based systems or embedded platforms Comfortable working in customer-facing, mission-critical environments Strong communication skills with a calm, professional demeanor under pressure Ability to travel frequently and work flexible hours when needed Valid driver's license Nice to Have Experience supporting UAVs, robotics, autonomous systems, or IoT devices Familiarity with networking concepts (LTE, VPNs, firewalls, TCP/IP) Experience working with public safety, government, or regulated environments Hands-on experience with mechanical or electrical systems FAA Part 107 certification (or willingness to obtain) On-Call & Travel Expectations On-call: Participates in and manages a 24/7 rotation; off-hours and weekends as needed. Travel: ~30-60% variable; spikes for critical incidents, new city launches, and complex integrations. What We Offer Competitive salary and equity packages. Health, dental, and vision insurance. Unlimited PTO and paid holidays. A mission-driven, innovative company culture. A collaborative, fast-paced environment where your work creates real impact.

PDDN is committed to helping our customers achieve their technology goals and will always emphasize on the success of our customers as our top priority and in building long term and productive relationships. PDDN's goal of adding the best value to its customers with a combination of right technology, right people, and right costs is achieved through experience and integrity of our consultants and our custom delivery processes. We Offer PDDN is a provider of end-to-end software solutions and IT consulting services. With integrated solutions, software development, technical services, . helps customers achieve their technology goals thereby allowing the clients to focus on their business. Our experience, combined with dedication and timeliness, ensures the best value to our customers. Our services include Technical/Software Staffing needs. Custom Applications. Project Based Solutions. Development/Maintenance Project. Job Description Job Title: Desktop Admin Location: Groveport, OH Duration: 4-6+ Months Responsibilities Management of general IT Operations and services for multiple sites including adds, moves, changes, monitoring and reporting as assigned by Management team. Travel to other sites (globally) to assist on projects as assigned by Management team On call to respond to site support after hours Proficiency in Win10, Office 2016/365, Server 2012, Active Directory, DNS, MS SCCM Networking, Cabling, Tone, Tracing cables Working with Dell workstations, Laptops, MS Surface products Proficiency with RF devices (handheld Intermec CK3, Truck mounted VM1 Thor) Proficiency working with Zebra ZT510, 105SL printers Familiarity with troubleshooting Cisco IP phones and Wireless Access Points Supporting Shipping workstations with UPS WorldShip Service Now (ITSM) Minimum Qualifications: Bachelor's degree in Computer Science or related field preferred Directly related work experience may be substituted for degree IT Certifications a plus 3-5 years' experience providing technical support for systems with software and hardware components. Strong technical attitude and ability to quickly learn and apply technical knowledge Excellent troubleshooting and problem solving skills Ability to multi-task in an interrupt-driven environment Ability to work without supervision Good communication skills Strong customer service skills Qualifications Zebra ZT510, 105SL printers, Service Now (ITSM), Additional Information Proficiency working with Zebra ZT510, 105SL printers Familiarity with troubleshooting Cisco IP phones and Wireless Access Points Supporting Shipping workstations with UPS WorldShip Service Now (ITSM), SNOW

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work-together. SUMMARY: We currently need a Field Tech Support Specialist supporting our client. This position will be responsible for providing onsite technical services in support of Mission Critical Cooling Systems. Executes the delivery of installation, startup, commissioning support, remedial and preventative maintenance (PM) services. PRIMARY DUTIES: Participates in system deployment project for established service area, by delivering installation, startup and/or commissioning support services. Provides onsite support by assisting in fault isolation of electro-mechanical systems. Identifies necessary parts to resolve customer equipment failures. Responds onsite to dispatches, within required timeframe as specified in customer service level agreements (SLAs), for scheduled and unscheduled services requests. Serves the department by participating in the development of service bulletins, procedures, process improvements and other collateral duties as required. Maintains accurate customer service records and reports within the Case Management System/CRM. Contributes to the creation of Knowledge Articles and other technical-related documentation. Serves as a resource to sales personnel for assigned service area. Recommends improvements to manuals, operational processes and procedures as needed. Contributes to training course content development and provides training to customers and other field service personnel, as required. Maintains knowledge of new products. Other duties as assigned. COMPENTENCY: Positive attitude and collaborative approach in working within a team environment. Leadership experience Strong customer service skills Strong oral and written communications Ability to learn and adapt quickly to changes. Critical thinking and analytical capabilities in troubleshooting and problem solving. Planning, organizing and prioritizing skills. Attention to detail. Ability to be flexible and handle stressful situations at times. REQUIRED EDUCATION: Associate degree from two-year college/technical school with a certificate in an IT Hardware-related discipline preferred, or an equivalent combination of education and experience to successfully execute the role. EXPERIENCE: Minimum of 3 years of experience in field service or a similar technical support-related position. Prior experience with electro-mechanical equipment, servos, sensors and actuators. LANGUAGE SKILLS: English proficiency QUALIFICATIONS: Experience reading Electrical Schematics. Experience working with 200 - 440-volt equipment (High Voltage) Hands on hardware troubleshooting and repair experience (Hands on may be folks who have worked on other products that require parts swapping etc. VS just monitoring systems from a keyboard) Ability to successfully apply technical knowledge to identify root causes. Ability to demonstrate excellent customer service and communication skills. Ability to read basic product drawings, electrical schematics, and technical specifications. Requires the ability to manage priorities effectively. Ability to travel with little notice may be required. Troubleshooting skills and sound technical judgment. Ability to work both onsite independently and as part of a team. Availability to work extended hours, if applicable, including participation in a 24/7 on-call rotation. Ability to pass customer-specific background check processes, if applicable. PHYSICAL DEMANDS: Prolonged periods of working at Customer facilities standing, lifting, bending, kneeling, etc. Must be able to lift to 50 pounds at times. Travel may be required up to approximately 20% of the time. Willing to travel when needed. WORK ENVIRONMENT: The candidate will work onsite under the direction of the partner leadership team. EXPECTED HOURS OF WORK: 8-hour shifts as directed by partner leadership. Typically, 8-5 with 1-hour unpaid lunch or 8:30-4:30 with half hour paid lunch. TRAVEL: As needed#LI-AC1 #LI-US1 New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here ********************************************* We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. 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Responsibilities * Take inbound Desktop support calls resolving customer issues timely and effectively as needed * Handle high level escalations and direct assignments from Desktop Administrator Manager and other IT management * Display excellent customer service with customers throughout the support process * Respond promptly to user, team and management communications via ticketing system, email, Microsoft Teams * Creates new image builds for large updates / Microsoft OS releases to ensure efficient reimage process * Audit and manage user Office 365 and Active Directory accounts (Create, remove, change) * Maintain current knowledge of computer imaging, computer setup, credit card reader software and hardware setup including current best practices and configurations for available models * Works closely with management as a lead for handling setup for new property openings and other assigned tasks * Jira Ticket system management including user management / audit * Provides inventory management for corporate assets * Works with third party vendors for warranty repair of departmental IT equipment * Serves as an escalation point for Desktop Administrator * Assist Desktop Administrator with more challenging support issues and serve as a point of reference to confirm hardware upgrade / replacement recommendations * Assist Desktop Administrator Team and management with creation of beneficial training materials pertaining to computer troubleshooting and usage * Assists with shipping in house equipment for new property openings * Report major issues to the Desktop Administrator Manager for discussion and review * Assists Desktop Administrator Manager with hardware refresh review and vendor choices for hardware upgrades * Assists Desktop Administrator Manager with Call Reviews for Desktop Administrators * Assists Desktop Administrator Manager with PCI security audits for corporate assets * Assists Desktop Administrator Manager with software rollout planning as well as team needs and training * Other duties as assigned Position Requirements * Associate Degree in an Information Technology related field or equivalent work experience * 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience * Excellent customer service and interpersonal communication skills * Ability to work with diverse support population with varying Information Technology skill levels * Ability to think critically, problem-solve, communicate, and manage task execution * Strong incident remediation skills * Demonstrated ability to lead and manage through challenging projects and multiple priorities * Must work well in a dynamic environment with adapting to changing business needs * Support self growth and development with a strong drive to learn and teach others * Multi-tasking and time-management skills, with the ability to prioritize tasks * Strong hardware and software skills with emphasis on common PC, printer, and Network issues * Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred * Ability to work efficiently either independently or working closely with a team or group * Ability to create training documentation and train in a formal in person or remote setting * High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies * Able to handle sensitive/confidential situations and documentation

Responsibilities Take inbound Desktop support calls resolving customer issues timely and effectively as needed Handle high level escalations and direct assignments from Desktop Administrator Manager and other IT management Display excellent customer service with customers throughout the support process Respond promptly to user, team and management communications via ticketing system, email, Microsoft Teams Creates new image builds for large updates / Microsoft OS releases to ensure efficient reimage process Audit and manage user Office 365 and Active Directory accounts (Create, remove, change) Maintain current knowledge of computer imaging, computer setup, credit card reader software and hardware setup including current best practices and configurations for available models Works closely with management as a lead for handling setup for new property openings and other assigned tasks Jira Ticket system management including user management / audit Provides inventory management for corporate assets Works with third party vendors for warranty repair of departmental IT equipment Serves as an escalation point for Desktop Administrator Assist Desktop Administrator with more challenging support issues and serve as a point of reference to confirm hardware upgrade / replacement recommendations Assist Desktop Administrator Team and management with creation of beneficial training materials pertaining to computer troubleshooting and usage Assists with shipping in house equipment for new property openings Report major issues to the Desktop Administrator Manager for discussion and review Assists Desktop Administrator Manager with hardware refresh review and vendor choices for hardware upgrades Assists Desktop Administrator Manager with Call Reviews for Desktop Administrators Assists Desktop Administrator Manager with PCI security audits for corporate assets Assists Desktop Administrator Manager with software rollout planning as well as team needs and training Other duties as assigned Position Requirements Associate Degree in an Information Technology related field or equivalent work experience 3-5 years experience in Red Roof Desktop Administrator role or 5+ years of equivalent experience Excellent customer service and interpersonal communication skills Ability to work with diverse support population with varying Information Technology skill levels Ability to think critically, problem-solve, communicate, and manage task execution Strong incident remediation skills Demonstrated ability to lead and manage through challenging projects and multiple priorities Must work well in a dynamic environment with adapting to changing business needs Support self growth and development with a strong drive to learn and teach others Multi-tasking and time-management skills, with the ability to prioritize tasks Strong hardware and software skills with emphasis on common PC, printer, and Network issues Experience with technology Manufacturers: Microsoft (Surface), Lenovo, Apple, Brother is preferred Ability to work efficiently either independently or working closely with a team or group Ability to create training documentation and train in a formal in person or remote setting High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies Able to handle sensitive/confidential situations and documentation

About Us: How many companies can say they've been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is located in Minnesota and also covering Iowa. Travel expected for training in California What's the role? The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory. Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies. Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support. Sound Interesting? Here's what you'll do: Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines. Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers' needs, which may include financial impact to the practice, and patients' well being. Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database. Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures. Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy. Support revenue growth through the promotion and retention of service agreements. Interface with customers in a professional, pleasant and calm demeanor. Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment. Maintains company-issued test equipment and support tools, including spare parts. Installation and maintenance of equipment at trade shows, as requested and required. Do you qualify? 0 - 3 years of previous field service experience required. BS in Electronics, Engineering, or Computer Technology and related fields preferred. A+ and Net+ certification preferred. Theoretical understanding of basic electromechanical, electronic, and optical systems. Basic understanding of troubleshooting techniques and approaches. Must have good verbal and written communication skills. Must have strong computer skills with the ability to obtain specific certifications as required. Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed. Working Conditions and Special Demands: Extensive overnight travel is required by automobile and air. Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory. The FSE must be able to obtain sufficient credit to cover incurred business expenses which will be reimbursed upon expense report submission and approval. The position requires an average of four (4) hours driving for service calls, per day. Must have a valid driver's license and good driving record. On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking. We have amazing benefits to support you as an employee at ZEISS! Medical Vision Dental 401k Matching Employee Assistance Programs Vacation and sick pay The list goes on! This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. The hourly pay range for this position is $31.00 - $39.00. The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent. This position is eligible for a Performance Bonus. ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Your ZEISS Recruiting Team: Tina Eilerman Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).