Field services director jobs near me - 63 jobs

Navan is seeking a bold and visionary SVP, Global Operations & Services to lead, elevate, and transform our global service organization into a world-class, customer obsessed powerhouse. Navan is reshaping the future of corporate travel and expense, and radical customer care is our ultimate differentiator. Reporting to the COO, you will be a proven operator and innovator, critical to driving unparalleled customer support and operational excellence at a massive global scale. What You'll Do: Define and Execute Global Strategy: Redefine the vision and strategy for a world class Global Operations and Service (GO&S) organization, leading large-scale transformation initiatives to deliver exceptional and seamless customer experiences across every channel Pioneer Tech and AI Deployment: Own the deployment of Generative AI and automation technologies to accelerate problem resolution, deliver proactive support, and achieve step-change improvements in service quality and velocity End-to-End Operational Ownership: Oversee all service operations - from front-line travel agents to back-office reconciliation - while establishing robust capacity planning, budgeting, and performance on key metrics (CSAT, NPS, SLA) Drive Strategic Alignment: Foster a unified, customer-centric operating model by securing strategic alignment across key executive functions: Product, Engineering, Sales, and Customer Success Build an Award-Winning Team: Cultivate a high-performing global team and champion a “customer first, always” mindset to elevate Navan's support into an award-winning, best-in-class organization What We're Looking For: 12+ years in Global Operations/Customer Service, with at least 8+ years in senior leadership roles within high-growth, tech-forward organizations Proven ability to scale a global customer support function that consistently delivers best-in-class CSAT and NPS in a fast-paced environment Track record of leading transformation at scale while delivering measurable improvements in both customer satisfaction and operational excellence Deep expertise in service strategy, process design (ex. Lean, Six Sigma), and leveraging predictive analytics and emerging technologies (GenAI) Exceptional communicator with a consultative, cross-functional approach and experience working across regions and time zones Comfortable navigating high-growth ambiguity, fast decision-making and resource allocation in evolving markets Extensive domestic and international travel required Preferred Qualifications: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field; MBA or equivalent preferred Experience in tech-based global distribution or transactional systems (eg. Fintech, SaaS or a diversified conglomerate) Experience building global support hubs and multilingual, multicultural support teams The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate's starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate's skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.Pay Range$255,000-$400,000 USD

As VP of Customer Success, you will lead strategic initiatives across Seismic's Customer Success organization, shaping the vision, strategy, and execution for your segment to ensure our customers achieve maximum value from our platform. This high‑impact leadership role spans customer segments from Commercial to Enterprise - including a significant focus on our Financial Services business, one of Seismic's largest and most strategically important verticals. You will partner closely with our SVP of Customer Success to scale and develop a world‑class Customer Success organization, foster strong customer partnerships, and ensure our customers - particularly those in Banking, Wealth & Asset Management, Insurance, and Capital Markets - realize the full benefits of Seismic's platform. You will work cross‑functionally across Services, Sales, Product, and Marketing to define and implement customer strategy and serve as the voice of the customer, championing their success at the highest levels of the company. Who you are: 12+ years of experience leading high‑performing Customer Success or post‑sales organizations in a SaaS environment, with proven success at scale. Experience supporting or leading Customer Success teams within Financial Services (Banking, Wealth, Insurance, or Capital Markets) is strongly preferred. 5+ years of direct client management experience with enterprise‑level customers, ideally including large FS institutions. Demonstrated ability to design, build, and scale CS organizations and processes. Track record of owning retention, growth, and customer satisfaction metrics across a large customer base. Proven leadership and decision‑making capabilities with strong operational rigor. Strong communication and storytelling skills, with the ability to influence internal stakeholders and engage externally with C‑level executives. Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics. Experience working cross‑functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes. Strong technical and product acumen, with the ability to translate customer needs - including FS‑specific regulatory and workflow requirements - into product strategy. Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities. Proven track record of defining and optimizing customer success processes to drive scale and impact. What you'll be doing: Drive Customer Value & Growth Ensure every customer experiences a consistent, high‑quality engagement throughout their lifecycle, with tailored strategies for the unique needs of Financial Services customers. Partner across CS, Sales, Product, Marketing, and Services leadership to drive adoption, retention, and expansion across the customer base, with a focus on accelerating growth within the FS segment. Provide executive sponsorship and serve as a trusted advisor to C‑level stakeholders across major Financial Services institutions. Cultivate Deep Product Expertise Develop and maintain deep knowledge of our platform and its integrations within customer environments, including the specialized workflows, compliance considerations, and distribution models unique to Financial Services. Ensure the CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption across FS sub‑verticals. Champion both product and industry expertise as differentiators for our team, reinforcing credibility and trust with customers at every level. Foster a High-Performance Culture Hire, coach, and develop top talent within your CSM team, including leaders and CSMs dedicated to the Financial Services segment. Set and uphold high performance and engagement standards, balancing accountability with empathy. Cultivate a culture that embodies our mission, vision, and values. Collaborate Cross-Functionally Partner with Product leadership to channel customer insights - especially those tied to FS regulatory, compliance, and workflow needs - into product strategy and innovation. Work with Marketing and Sales to align customer advocacy, reference‑ability, and expansion opportunities within the FS vertical. Collaborate with Operations and Analytics to ensure data‑driven decision‑making across the CSM function, including FS‑specific health metrics, adoption patterns, and risk indicators. Lead & Scale the Organization Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments, with a scalable model that supports the growth and complexity of Financial Services customers. Build and optimize scalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes across the broader CS organization and within the FS vertical. What we have for you: At Seismic, we're committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page. We are committed to fair and equitable compensation practices. Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $187,100.00/Yr. - USD $256,900.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan. #LI-SM1

About IKS Health IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health's global workforce supports large health systems across the United States. IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best. For more information, visit: ***************** Job Summary As AVP - Implementations, you'll be the strategic partner and trusted advisor to our key healthcare clients. You'll own the success of your clients - ensuring a client start that delights, sets us up for growth, and deliver measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration. If you've spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You'll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You'll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You'll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery. This isn't a sales job, it's a role where your credibility as a healthcare operator becomes the foundation for transformation. If you're ready to influence how entire organizations deliver care, this is your platform to make that impact. Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff. Will be a key contributor to the detailed implementation plans, progress tracker, and technology system/solution for managing the end-to-end implementation. Enable critical change management across clients (standard playbooks, handouts, FAQ's, others). Through the process, he/she will establish successful relationships with each IKS customer assigned, which will significantly improve our opportunity for a successful implementation. The AVP will ensure high levels of customer satisfaction and mutual success of the relationship. During the implementation phase, he/she will serve as the key conduit to resolve any issues. This role may require 50%-75% travel across the US, which includes spending time at customers' clinics and office locations. TIMELY START Drive implementations of Clinical support solutions across the enterprise for both new and existing customers Program manage the onsite aspects of the Implementation/Onboarding Plan. Own overall implementation from SOW signing to go-live and ramp. Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers). Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.) CHANGE MANAGEMENT Lead all core change management, tech, and compliance enablement activities to operationalize IKS clinical solutions. Lead, initial 'setup' of resource, process, and tech at client site. Engage the client's leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates, etc.). Review customers' existing process documents/workflows and work with the IKS team to ensure the proposed standard operating processes (SOP's) appropriately captures customer nuances and processes and are signed off by the client's clinical and operational stakeholders.. DRIVE ADOPTION Ensure the provider and practice leaders are comfortable with the new service till they are in steady state. Successfully onboard clinical champions (first 3-5 providers or clinics) with Bon voyage team's help; ensure target physician retention by active solution user fitment management and expectation setting Work with the Operations teams to baseline the performance of the practice's performance Work with the provider and their support staff to implement agreed processes. Coordinate the training of a provider and practices as required in partnership with the onboarding team. Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions. READINESS FOR SUCCESS Institute sustainable processes across IKS & client team for steady state delivery: Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders. Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders. During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer. Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns Ensure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concerns Educate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environment Proactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolved Support the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction Groom development of younger leaders (typically Bon Voyage candidates) for managing new client implementations independently. Lead the constant evolution and deployment of CSS best practices, specifically for: Documentation standards, Configuration of end-products Guidelines for successful adoption Collaborate closely with operations to drive adherence to standardized outputs. Required Qualifications Must be located in Dallas/Fort Worth Area Clinical background (NP/PA, RN, MA) 4 plus-5 years of relevant experience who have project management skills and a technical mindset. Familiar with EHR workflow, clinical documentation, and medical coding Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders Structured, methodical, and detail-oriented Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment Project management, planning and organizational skills Excellent verbal and written communication skills Ability to travel as needed Preferred Qualifications Candidates who possess the following key qualifications: Proven experience leading projects and understanding budgeting. Revenue Cycle Management and coding experience is necessary. A past background as an MA, RN, or clinical leader with the ability to easily relate to and communicate with clinical staff Proven track record in driving results and progressive leadership experience. Working knowledge of Practice Management Systems. Analyzing and creating end-user workflows, and implementation experience on EHR functionality. Capable of interfacing well at senior management levels within a large organization and client base. Strong understanding of fee-for-service and fee-for-value practice models. Compensation and Benefits: The maximum annual salary range is $150,000 - $175,000 a year, determined by years of relevant experience, skills, and the specific geographical location where the work is performed. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

About IKS Health IKS Health takes on the chores of healthcare, reducing administrative, clinical, and operational burdens so that staff can focus on their core purpose: delivering exceptional care. Combining pragmatic technology and dedicated experts, IKS enables stronger, financially sustainable enterprises. Our Care Enablement Platform delivers data-driven value and expertise across the care journey, and IKS is a partner for clinician enterprises looking to effectively scale, improve quality, and achieve cost savings through forward-thinking solutions. Founded in 2006, IKS Health's global workforce supports large health systems across the United States. IKS Health is transforming the way provider organizations manage the administrative and clinical complexities of care delivery. Our Care Enablement Platform blends advanced AI-powered automation with deep human expertise to relieve administrative burdens, improve clinical workflows, and drive financial sustainability; so clinicians can get back to what they do best. For more information, visit: www.ikshealth.com Job Summary As AVP - Implementations, you'll be the strategic partner and trusted advisor to our key healthcare clients. You'll own the success of your clients - ensuring a client start that delights, sets us up for growth, and deliver measurable impact. You'll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration. If you've spent your career in clinic or practice operations, you know firsthand how challenging and rewarding it is to deliver great care while managing complexity. This role lets you take that experience to the next level. You'll partner with leading medical groups and health systems to transform how care is delivered at scale and work with them to see the real impact. You'll use your deep understanding of clinical workflows and team dynamics to help providers achieve real improvements in financial performance, operational efficiency, and clinical outcomes. You'll work with COOs, CIOs, CMOs, clinical leaders, clinicians, technology teams and practice managers while staying close to the heart of care delivery. This isn't a sales job, it's a role where your credibility as a healthcare operator becomes the foundation for transformation. If you're ready to influence how entire organizations deliver care, this is your platform to make that impact. Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff. Will be a key contributor to the detailed implementation plans, progress tracker, and technology system/solution for managing the end-to-end implementation. Enable critical change management across clients (standard playbooks, handouts, FAQ's, others). Through the process, he/she will establish successful relationships with each IKS customer assigned, which will significantly improve our opportunity for a successful implementation. The AVP will ensure high levels of customer satisfaction and mutual success of the relationship. During the implementation phase, he/she will serve as the key conduit to resolve any issues. This role may require 50%-75% travel across the US, which includes spending time at customers' clinics and office locations. TIMELY START Drive implementations of Clinical support solutions across the enterprise for both new and existing customers Program manage the onsite aspects of the Implementation/Onboarding Plan. Own overall implementation from SOW signing to go-live and ramp. Prepare IKS and clients teams for smooth roll-out thereafter (or re-engage for additional specialties or departments within customers). Ensure tight coordination and communication between IKS and client stakeholders (e.g. project lead, physicians, other leaders) and delivery team (ops, IT/IS, enabling managers, WFM, compliance etc.) CHANGE MANAGEMENT Lead all core change management, tech, and compliance enablement activities to operationalize IKS clinical solutions. Lead, initial ‘setup' of resource, process, and tech at client site. Engage the client's leadership/clinicians to configure and set up clinical solutions regarding final standards (notes, fields, templates, etc.). Review customers' existing process documents/workflows and work with the IKS team to ensure the proposed standard operating processes (SOP's) appropriately captures customer nuances and processes and are signed off by the client's clinical and operational stakeholders.. DRIVE ADOPTION Ensure the provider and practice leaders are comfortable with the new service till they are in steady state. Successfully onboard clinical champions (first 3-5 providers or clinics) with Bon voyage team's help; ensure target physician retention by active solution user fitment management and expectation setting Work with the Operations teams to baseline the performance of the practice's performance Work with the provider and their support staff to implement agreed processes. Coordinate the training of a provider and practices as required in partnership with the onboarding team. Formally and informally govern the enterprise relationship with the customer organizations including designated clinical champions. READINESS FOR SUCCESS Institute sustainable processes across IKS & client team for steady state delivery: Ensure simple extract of key SOW terms, guardrails and actions are accomplished between IKS and client stakeholders. Ensure sustainable invoicing process as per SOW terms is documented and instituted between IKS and client stakeholders. During the implementation stage, review the status of IKS service delivery and ensure it meets/exceeds contractual requirements with the customer. Identify delivery issues or areas of concern for the customer; if any; work with the IKS delivery team and the customer physicians to resolve concerns Ensure that IKS operations are aligned to meet customer goals and success including contractual commitments, client priorities and concerns Educate the delivery team on the nuances of the customer environment and ensure the delivery and measurements of success are representative of the customer environment Proactively anticipate operational issues and escalate within IKS before the customer is aware so issues can be resolved Support the delivery teams to identify and implement operational improvements (such as workflow changes, technology and automation, metrics and reporting) to ensure high level of customer satisfaction Groom development of younger leaders (typically Bon Voyage candidates) for managing new client implementations independently. Lead the constant evolution and deployment of CSS best practices, specifically for: Documentation standards, Configuration of end-products Guidelines for successful adoption Collaborate closely with operations to drive adherence to standardized outputs. Required Qualifications Must be located in Dallas/Fort Worth Area Clinical background (NP/PA, RN, MA) 4 plus-5 years of relevant experience who have project management skills and a technical mindset. Familiar with EHR workflow, clinical documentation, and medical coding Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders Structured, methodical, and detail-oriented Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment Project management, planning and organizational skills Excellent verbal and written communication skills Ability to travel as needed Preferred Qualifications Candidates who possess the following key qualifications: Proven experience leading projects and understanding budgeting. Revenue Cycle Management and coding experience is necessary. A past background as an MA, RN, or clinical leader with the ability to easily relate to and communicate with clinical staff Proven track record in driving results and progressive leadership experience. Working knowledge of Practice Management Systems. Analyzing and creating end-user workflows, and implementation experience on EHR functionality. Capable of interfacing well at senior management levels within a large organization and client base. Strong understanding of fee-for-service and fee-for-value practice models. Compensation and Benefits: The maximum annual salary range is $150,000 - $175,000 a year, determined by years of relevant experience, skills, and the specific geographical location where the work is performed. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package including healthcare, 401 (k), and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status

Client Service Director (Amazon Marketplace) is a player-coach role designed for a leader with deep expertise in the Amazon ecosystem. This role serves as the lead Amazon strategist for Enterprise-level accounts while also acting as the people manager for our 360 Account Managers across additional client portfolios. As the senior strategic lead, you will own Amazon marketplace strategy for key Enterprise accounts-developing full-funnel approaches across Sponsored Ads, Amazon DSP, retail operations, and audience strategy. You will translate business objectives, retail dynamics, and performance insights into integrated, data-backed marketplace strategies that drive measurable growth, including investment planning, forecasting, analytics, and optimization. In your management capacity, you will lead, coach, and elevate the 360 Account Management team-providing structure, strategic guidance, and quality oversight across their client work. You will also build direct relationships with their clients, acting as a trusted senior partner and engaging as needed to support escalations, unlock opportunities, or reinforce strategic direction. Additionally, you will help advance the agency practice, processes, and operating model as the team expands. Success in this role requires deep expertise in Amazon advertising, audience and media strategy, and marketplace mechanics paired with strong analytical and leadership skills. You will balance hands-on strategic ownership of Enterprise accounts with proactive leadership of your account team, ensuring excellence across all clients and sustained growth for the business. Key Responsibilities Client Leadership & Strategic Ownership Serve as the senior point of contact for Enterprise-level accounts, building trusted, strategic relationships with senior stakeholders. Develop holistic, full-funnel Amazon strategies-including retail, Sponsored Ads, DSP, and audience strategy-grounded in data, commerce signals, and competitive insights. Lead major client presentations, strategic reviews, and cross-functional discussions, ensuring clear, concise communication of insights and recommendations. Deepen relationships within client organizations by facilitating senior-level engagements and 1:1s, maintaining recurring strategic touchpoints, and proactively mitigating risks. Identify and drive growth opportunities within existing accounts, including cross-selling and expanding utilization of agency capabilities. Team Leadership & Management Manage and mentor the 360 Account Management team, coaching them on strategic thinking, Amazon best practices, analytical fluency, and proactive client service. Build relationships with their clients, serving as a senior partner, supporting as needed on escalations, unlocking opportunities, or reinforcing strategic direction. Provide structured quality control and oversight for all deliverables, ensuring consistency, accuracy, and strategic alignment. Help shape team processes, workflows, standards, and capability development as the department scales. Strategic Planning, Analytics & Forecasting Apply strong analytical rigor to evaluate retail performance, media efficiency, consumer behavior, and competitive dynamics-translating insights into actionable plans. Demonstrate expertise in forecasting, scenario planning, budget modeling, SKU prioritization, and media mix strategy specific to the Amazon ecosystem. Define and oversee Amazon-specific scopes, timelines, and deliverables, ensuring initiatives align with client objectives, retail-readiness requirements, and internal capabilities. Cross-Functional Partnership & Agency Stewardship Represent the voice of the client internally, advocating their needs, goals, and quality expectations. Represent the agency's interests externally, ensuring scope discipline, proper resourcing, budget stewardship, and account-level profitability. Collaborate with sales and new business teams on pitches, Amazon audits, onboarding, renewals, and organic growth opportunities. Coordinate with internal specialists (media, retail, analytics, creative, etc.) to deliver integrated, high-caliber Amazon solutions. Industry Expertise & Continuous Improvement Stay ahead of Amazon platform updates, industry trends, competitive developments, and emerging technologies. Provide proactive guidance that positions clients-and the agency-to remain competitive in a fast-evolving marketplace. Continually refine and elevate internal best practices, frameworks, and strategic approaches to Amazon marketplace management. Desired Skills & Experience 10+ years of experience successfully managing Amazon scopes for client portfolios 7+ years of direct experience in eCommerce media planning 1-2 years of experience within Retail Media (Criteo, Instacart, Walmart.com, etc) 5+ years direct experience in Full-Service Amazon, Amazon Advertising Strong leadership and team management skills, with experience in cross-functional collaboration Experience managing financial reporting and P&L/account level resourcing Experience navigating complex client organizations Strong presentation skills Obsessed with client experience and problem solving; excessive attention to detail; pro-active service High EQ and social awareness; ability to manage executive level discussions with clients Ability to lead through influence, fostering teamwork, and driving results without direct authority Self-driven with the ability to drive priorities independently; excellent planning, project and time management, and decision-making skills with the ability to manage numerous projects simultaneously Bachelor's degree in marketing, Communications, Business, or related field, preferred Proficient in Microsoft Office Suite Experience working in a fast-paced, high-performance agency environment Experience in consumer products is required; CPG, fashion, beauty, and home experience is a plus

Client Services Director, IT Staffing New Business Development - Remote We are seeking a driven, solutions-oriented IT Staffing Sales Representative to join a fast-growing, woman-owned IT staffing firm. With a Net Promoter Score in the 90s and over 20% YoY growth for four consecutive years, they are a “big YES”, highly flexible, customer-first organization that truly partners with clients rather than serving as a transactional vendor. This role focuses on selling contract, contract-to-hire, and direct hire solutions. You'll have broad flexibility - no niche skill-set constraints - and strong recruiting support with a tenured, onshore team. What you'll do: Develop new client relationships within IT and IT-adjacent industries. Sell the full suite of staffing solutions: contract, contract-to-hire, and perm. Own and foster the client relationship. Drive activity tied to quality, not just volume focusing on high-value actions and outcomes. Partner with internal recruiting teams who are incentivized to support your book of business. Collaborate with your team to ensure client satisfaction and solution delivery. Participate in client meetings (8-10/month once ramped) and manage the full sales cycle. Your Goals: 6-month milestone: 1 to 2 MSAs signed, with deals nearing close, and 1-2 consultants billing. 12-month milestone: goal 6 to 8 consultants on billing. Ideal Candidate: Experienced in staffing sales specifically within the IT vertical. Highly collaborative, low-ego, team-oriented, and positive. Smart, loyal, reliable, and able to perform at a high level without being micromanaged. Sales-driven, flexible, and creative in finding ways to say “yes” when there's good business to pursue. Our client is highly motivated to hire, and I want to hear from you today! Please email ********************* for immediate consideration! Job Number 7610

Mission + People + Culture: With a corporate Mission to stop disease through technology, InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies. Our People come from all backgrounds and walks of life ranging from world class experts in epidemiology, informatics, and disease surveillance to engineers and product teams building high performance, modern solutions. Mission + People are unified around a virtual first Culture centered around teamwork, relentless focus on client outcomes, and individual accountability. Why work at InductiveHealth?1. Motivation: We value initiative-takers and self-starters who want to contribute to the success of our Team and client outcomes.2. Curiosity: Seeking to understand and comprehend is critical - we expect and encourage questions to master job duties and grow professionally.3. Organization: We are a Team. This means we hold each other accountable and have high expectations for performance and outcomes.4. Feedback: "Open and honest" is part of our corporate values that builds a culture of professional growth to support client success.5. Impact: Your individual contributions will stop the spread of disease and improve individual, community, and population health outcomes. We are looking for an experienced and strategic Director of Client Success to lead our Client Success team. In this role, you will oversee a team of approximately 8-10 Client Success Managers (CSMs), ensuring they are equipped to build strong client relationships, drive renewals, manage contracts, and identify upsell opportunities. Responsibilities also include management of client profitability in partnership with the Finance Team. The ideal candidate is a strong leader who can develop and execute strategies that enhance client satisfaction, retention, and revenue growth while fostering a high-performing, collaborative team culture. InductiveHealth is a public health technology and services provider. Most of our clients are state and local public health departments. While direct experience in public health is not required for this role, it is preferred. Experience in healthcare and/or government related industries is also beneficial. What You'll Be Doing: Leading, mentoring, and developing a team of Client Success Managers to drive client engagement, satisfaction, and retention. Establishing and executing strategies to drive client renewals, minimize churn, and identify upsell and expansion opportunities. Collaborating with client delivery, product, and support teams to ensure a seamless client experience and drive adoption of our solutions. Overseeing client contract management, including renewals, negotiations, and compliance. Partnering with internal teams and using internal solutions, Smartsheet/Salesforce/JIRA/etc., to maintain accurate client data. Monitoring key client success metrics and using data-driven insights to improve team performance and client outcomes. Acting as an escalation point for high-impact client concerns and ensuring timely resolution. Advocating for client needs within the organization to inform product development and service enhancements. What We're Looking For: 7+ years of experience in Client Success, Account Management, Client Stewardship or a related field, with at least 3 years in an applicable leadership role. While not required, an understanding of government procurement processes and/or experience in public health and/or healthcare related industries is strongly desired. Proven track record of managing and scaling client success and/or account management teams, ideally in a SaaS or technology-driven environment. Strong leadership and people management skills, with experience overseeing a team of 5+ members. Expertise in client stewardship, client retention strategies, general knowledge of contract management and negotiations, and revenue growth initiatives. Excellent communication and relationship-building skills with both clients and internal stakeholders. Ability to analyze data and drive insights to enhance team performance and client outcomes. Experience working cross-functionally with Sales, Product, and Support teams. Proficiency in client success tools (e.g., Gainsight, Salesforce, or similar platforms). Benefits and Perks: InductiveHealth offers competitive benefits and perks including:· Virtual first, remote organization and culture· Flexible Paid Time Off (PTO)· 401(k) retirement plan with corporate matching· Medical, prescription, vision, and dental coverage (multiple plans based on your needs)· Short Term and Long Term Disability (for employee) · Life Insurance (for employee)· New Team Member support for home office setup About InductiveHealth: InductiveHealth (************************ was co-founded by Matthew Dollacker and Stephen Macauley in 2013. Today, InductiveHealth is headquartered in Atlanta, Georgia and has over 80 team members across the United States supporting state, tribal, local, and territorial (STLT) public health agencies in addition to Federal agencies such as the Centers for Disease Control and Prevention (CDC). In early 2021, InductiveHealth became the exclusive commercial partner of Johns Hopkins University Applied Physics Laboratory (JHU/APL) for the Electronic Surveillance System for the Early Notification of Community-based Epidemics (ESSENCE) syndromic surveillance solution. To accelerate growth in the wake of the COVID-19 pandemic, InductiveHealth become a portfolio company of Diversis Capital (************************** in early 2022. All responses to applications will come from ****************** or from the ***************************. InductiveHealth is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, or disability.

STRUCTURAL TECHNOLOGIES develops and integrates products, engineering support, repair and maintenance services to provide value-added solutions to owners, engineers and contractors. We provide specialty contracting services through our contracting companies, and state-of-the-art proprietary products and engineering support services through our technologies company. With over 2,500 employees working from locations nationwide and in select international markets, we serve the Commercial, Public, Transportation Industrial, and Power markets to tackle the toughest construction challenges. STRUCTURAL TECHNOLOGIES is the in-house engineering business line of Structural Group. Are you interested in an adventure helping us grow in the wastewater market? STRUCTURAL TECHNOLOGIES partners across North America with owners and engineers in the water/wastewater market helping them manage the service life of their existing civil infrastructure. We are currently looking for a new leader with a passion for business development and extensive experience working with owners and engineers in the wastewater sector. Understanding and expertise in wastewater infrastructure, combined with collaborative delivery project and business leadership experience, are valuable attributes for candidates. The role is highly collaborative and will include teaming with our business developers across North America to implement a plan aimed at deepening relationships with existing clients and opening new doors focused on wastewater infrastructure. The position will ideally be based in the Mid-Atlantic or Northeast US, although we are open to talk to candidates nationally. If you join us, you'll spend your time developing and implementing a plan based around sharing our capabilities, developing projects, and helping grow program-level service - leading our efforts to grow our wastewater focused business. STRUCTURAL TECHNOLOGIES offers a wide range of capabilities across the asset management spectrum assisting with condition assessment and analysis, supporting options analysis, solution development and construction implementation. From repair & maintenance to long-term renewal, you'll be equipped to have fun and create success helping wastewater clients solve tough challenges. The duties of the role include: · Working with senior leadership to develop plans, strategies, and tactics to expand wastewater business within STRUCTURAL TECHNOLOGIES · Implementing and tracking progress of developed wastewater market business plans · Developing, maintaining, and expanding business relationships with wastewater clients across North America · Participating in client meetings, workshop facilitation, lunch & learns, trade shows, and other typical business development activities - all potentially including delivery of PPT presentations · Proactively working with business development team, and independently, to expand the Company's relationships with wastewater clients · Identifying opportunities and managing pursuit of projects aimed at an annual sales goal · Collaborating with internal teams including estimating, construction operations, technical support and management to develop and sell solutions Along with a desire to take on the role, we're looking for candidates with: · Demonstrated track record of success in a business development or client services leadership role · Bachelor's degree in civil engineering · Minimum 15 years of experience building relationships and expanding a client base in the wastewater market · Working knowledge of wastewater infrastructure, asset management concepts, and collaborative delivery of projects · Desire to work in a highly collaborative environment including sales activity as a specialist working across existing and new accounts · Ability to navigate in Microsoft Office programs including Word, Excel and proficiency using PowerPoint · Experience working in an environment where account and pursuit activity is managed in a CRM, preferably Salesforce Our ideal candidate is an innovative and decisive individual who has the ability to set goals and expectations and hold others accountable; can encourage and mentor others; is approachable, empathetic and outgoing; can quickly gain trust and respect; and is able to establish and maintain relationships. STRUCTURAL TECHNOLOGIES is proud of a company culture that promotes 24/7 safety and quality. We offer competitive compensation and benefits including medical and dental insurance, 401(k), paid holidays, vacation, tuition reimbursement, career development and growth opportunities, and a caring work environment. EOE/M/F/D/V Structural Technologies is proud of a company culture that promotes 24/7 safety and quality. EOE/M/F/D/V

Director of Client Services Relocation: Relocation assistance is offered for candidates from other US states who are interested in making the Bay Area their home. About Virtasant Virtasant is a global technology services company that delivers outcomes through automation. Our services include software engineering, technology operations, cloud migration, application modernization, and cloud optimization. We help some of the world's largest organizations modernize their technology operations, optimize costs, and unlock new opportunities for innovation. Our fully remote, globally distributed team is passionate about delivering world-class technology solutions while embracing a culture of excellence, ownership, and impact. The Role We're looking for a delivery-first leader to join our Client Services team - someone who owns outcomes, builds trust with clients through great work, and drives long-term growth by delivering real results. This isn't a pre-sales or oversight role. It's about being in the work - making delivery land, strengthening the relationship, and expanding our footprint based on trust and execution. You'll be the face of Virtasant to our clients, responsible for ensuring we deliver what we promised, navigating delivery challenges, and growing the account by doing great work. What You'll Do Own delivery across complex, enterprise consulting engagements - from kickoff through execution and long-term growth. Act as the primary point of contact for clients, building strong, trusted relationships with VP- and C-level stakeholders. Step in where needed to unblock delivery, manage risk, and keep projects on track and outcomes aligned. Develop and execute account strategies and growth plans, aligned with client goals and Virtasant's broader objectives. Grow accounts through delivery - identifying opportunities, developing relationships, and earning follow-on work by delivering value. Navigate client organizations to identify new relationships and areas for expansion. Coach and enable delivery/account teams, ensuring alignment, growth, and long-term success. Manage account operations including SOWs, forecasting, procurement, invoicing, and staffing. Bridge the gap between technical delivery teams and business stakeholders - translating strategy into outcomes. We're Looking for Someone Who Has 8+ years in consulting or professional services, leading delivery in enterprise environments. Has owned the success of large, complex programs, including when things didn't go to plan. Can point to accounts they've grown through delivery, not sales. Thrives in fast-moving, lean environments - comfortable wearing multiple hats and figuring things out. Is credible with both executives and engineers, and knows how to keep both sides aligned. Is comfortable with ambiguity, pushback, and setting boundaries, while maintaining strong relationships. Has experience managing account financials, delivery teams, and internal operations. Rolls up their sleeves and leads from the front - not from a distance. Nice to Have Experience in cloud consulting (AWS, Azure, GCP) Background in enterprise transformation or digital delivery Exposure to FinOps or cloud cost optimization Consulting experience in a high-growth or boutique services firm Compensation & Benefits Base salary + uncapped profit share Flexible, remote-first working High-trust, high-autonomy culture Work with a globally distributed, top-tier team Why Join Virtasant? We're building a new kind of consultancy - lean, global, and focused on outcomes over optics. Real impact - Work on high-stakes, high-visibility projects with leading enterprises. Remote by design - Collaborate with top-tier talent in 130+ countries. High autonomy - Lead your accounts, shape your engagements, and grow your portfolio. Room to grow - We're scaling fast and want people who are excited to grow with us.

Who We Are: RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies. Our Mission: We Exist to Grow Your Business...PERIOD. Our Values: We prioritize INTEGRITY and transparency in every interaction, building trust and delivering lasting value. We aim for EXCELLENCE in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team. We take ACCOUNTABILITY for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results. We think differently, pursue INNOVATION relentlessly, and embrace every challenge as an opportunity for growth. OBJECTIVITY drives our decision-making because data-backed solutions plus industry expertise wins every time. Summary of Position: As a Client Success Director you will be responsible for leading a team and prioritizing the retention, satisfaction, and growth of their managed accounts. You will oversee a team of Client Success Managers and Senior Client Success Managers, driving strong results and ensuring client satisfaction, while identifying opportunities to grow business across the account-base. You will work closely with client service team members and their leaders to ensure best practices and processes are followed. Position Responsibilities: Prioritize the retention, satisfaction, and growth of your direct team's accounts Act as a strategic advisor for your clients by identifying business and digital marketing opportunities, determining strategy, and executing plans Lead a team of Client Success Managers & Senior Client Success Managers: Assist with interviewing, hiring, and training team members Conduct regular 1:1s and performance reviews Run account team meetings and address problem-solving or conflict resolution as needed Work closely with the team leads to ensure overall employee satisfaction and retention Client satisfaction and retention: Target a team retention rate of 98% or higher by understanding client business goals and challenges, leading strategy sessions, and ensuring success against standard KPIs Client concern resolution: Proactively de-escalate client concerns stemming from result or relationship opportunities. Ensure issues are addressed and resolved efficiently and completely Drive account growth: Take a consultative approach to identifying revenue growth opportunities and generate additional value to the team's client base. Travel: Regular travel to industry events and client meetings, and quarterly leadership meetings, is an essential function and responsibility of this position. Requirements Minimum Requirements: 5+ years' digital marketing experience, including campaign strategy, optimization, and performance analysis 2+ years in a people leadership role, with experience leading teams and developing talent Proficient knowledge of digital marketing services, including but not limited to SEO, Paid Media, and related performance-based marketing strategies Proven ability to de-escalate client issues and resolve escalations Experience driving incremental improvement to client results Direct leadership experience with proven ability to coach and grow team members at various levels of experience Strong relationship-building skills and the ability to work with different personalities Strong work ethic with a 'whatever it takes' attitude Excellent written and verbal communication skills Ability to make quick, intentional decisions using critical thinking High-level organization, time management, and follow-through skills Aptitude for managing numerous situations simultaneously and prioritizing effectively Knowledge of small business operations and challenges Willingness to lead difficult conversations and ensure client and team success Preferred Skills & Experience: Experience working with large business corporations and/or private equity groups Experience supporting Home Service brands (e.g., HVAC, Plumbing, Electrical, Garage Doors, Solar, etc.) Experience with Salesforce Bachelor's degree (high GPAs, Business degrees, and top-tier schools preferred) The total compensation for this salaried exempt opportunity includes a base salary range of $115,000 to $125,000, the potential to earn quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range. Benefits We've got you covered! RYNO is proud to offer a variety of benefits to support employees and their families, including: Remote-first culture with flexible work options Performance based bonuses to reward excellence Medical, Dental, Vision, and Life Insurance 401(k) matching to help you plan for your future 6 weeks of paid parental leave for new parents $2,000 annual tuition reimbursement for continued education Wellness stipend to support your health and fitness Monthly data stipend to support your remote work environment Paid vacation and sick time off for work-life balance 11 paid holidays to enjoy throughout the year Paid days for a Cause to give back to your community Paid birthday holiday to celebrate your special day Comprehensive Employee Assistance Program for personal support Leadership and career advancement opportunities Anniversary rewards to celebrate milestones Inclusion, Diversity, Equity & Access (IDEA) Committee Awesome team merch! About RYNO Strategic Solutions: RYNO Strategic Solutions (RYNO) and Blue Corona, two leading digital marketing agencies specializing in the home services industry, merged into one company in September 2024. This strategic union combines nearly 30 years of expertise from both companies, unified under the RYNO Strategic Solutions brand creating an unrivaled market leader. With nearly 30 years of combined experience and data-driven insights in home services marketing, the newly unified RYNO Strategic Solutions offers unmatched expertise, and a robust portfolio of services designed to help home service contractors create, capture, and convert more leads from their digital marketing investments. This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Lead designated client accounts, associated deliverables, and the overall client relationship across all Clario Business Units. As a Client Success Director, you will play a pivotal role in ensuring the satisfaction, retention, and growth of assigned clients by building relationships, understanding their needs, and guiding them toward achieving their business objectives with our products and services. You will serve as the main strategic point of contact for clients, providing exceptional support, addressing inquiries promptly, and offering tailored solutions to enhance their experience. Additionally, you will collaborate closely with internal teams such as sales, product development, operations, and customer support to advocate for client needs, drive product improvements, and ensure seamless delivery of services. What We Offer Competitive compensation Medical, dental, and vision coverage Flexible and paid time off Remote and hybrid work options Tuition reimbursement Employee assistance and wellness programs What You'll Be Doing Build and maintain strong relationships with key stakeholders and establish governance structures for assigned accounts Collaborate with clients and internal teams to develop and execute account strategies aligned with business objectives Act as the voice of the customer, managing expectations internally and externally Educate clients on Clario products and services to support growth opportunities Drive improvements in CSAT and NPS through proactive engagement and feedback translation Support cross-selling and upselling initiatives to expand account value Monitor account health, ensuring deliverables meet expectations and mitigating risks Resolve issues promptly to minimize impact on patients and end users Foster continuous improvement through collaboration and creative solutioning Convert and maintain client contacts as promoters of the Clario brand What We Look For Bachelor's degree or equivalent practical experience Minimum 5 years managing complex client accounts with a focus on commercial and service delivery performance At least 3 years in the life sciences industry; experience in clinical data endpoint collection preferred Proven ability to work independently and drive outcomes in a matrixed environment Strong communication and collaboration skills across all organizational levels Ability to manage change, prioritize effectively, and adapt to evolving needs Demonstrated account management expertise with commercial acumen and client satisfaction focus Strategic thinking and problem-solving skills with assertive, diplomatic conflict management Excellent organizational skills, adaptability, and emotional intelligence At Clario, our purpose is to transform lives by unlocking better evidence. It's a cause that unites and inspires us. It's why we come to work-and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster. Clario is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The Director, Client Relationship directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements. The Director, Client Relationship acts in a mentorship role to their BOB's assigned team. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by /Role." Key Duties and Responsibilities Manages all aspects of the client relationship and account management activities of the assigned client(s) to retain and strengthen client relationships. Directs the execution of a defined account strategy, remaining abreast of the specific needs of each assigned client, to develop a value-based client relationship. Sets and manages client expectations and account-related activities such as identifying and developing additional service opportunities and coordinating the delivery of ZAS services. Pursues and executes cross-sell, upsell and renewal motions across their BOB. Recommends and obtains client fee increases, and partners with ZAS Legal Department to prepare contracts and amendments. Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff. Engages with client fund participants as required, for example via external retirement seminars. Partners with the Zenith Operations organization, as well as Accounting and IT, to ensure operational effectiveness in dealing with critical client issues and in maintaining top-quality client delivery. Monitors revenue, expenses, and profitability of assigned client(s) to ensure financial goals are met. Assists in the implementation of newly assigned clients. Oversees all aspects of relationships with vendors, including analysis and reporting for vendors and third parties. Reviews and approves contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel. Implements client requirements, filings, fund communications, and changes in benefit programs at the direction of client and fund counsel. Facilitates client meetings, including agenda, report generation and follow-up. Monitors government filings and current government regulations that may affect the operations of the Company or the client. Oversees quality and quantity of work produced to ensure compliance with regulatory requirements and Plan guidelines are consistently met. (Where relevant) Mentors team, demonstrating leadership qualities consistent with management values and mission. Develops staff through performance management, goal setting, training, and effective employee relations. Responsible for lead generation from existing industry relationships including BOB referrals, and in pursuing additional funds/services with existing clients. Assists Regional President in coordinating projects related to operational improvement and efficiencies, including internal/external communications, target setting, and resource management. Performs other duties as assigned. Minimum Qualifications Education Associate's degree in a business-related field. Industry experience 5+ years of experience in client management, sales, or account management. Experience in a leadership role in client management. Prior experience in benefits, insurance, finance, or TPA environment. Professional experience working with Taft-Hartley clients and plan professionals. Working knowledge of Customer Relationship Management software or systems such as Salesforce or Smartsheet. Thorough knowledge of health and/or welfare group benefits plans and associated administration systems. Thorough understanding of compliance and regulatory procedures related to the administration and processing of health and welfare benefits. Understanding of benefits operations and processes (health & welfare and retirement), including payment of claims, interpretation of contracts, communication of benefits, etc. Skills Ability to exercise independent judgment, manage multiple priorities, and consistently deliver high-caliber results. Strong decision-making and organizational skills with the ability to optimize the use of all available resources and deliver on multiple priorities. Skilled negotiator, with confidence navigating challenging conversations including diplomatic resolution of conflicts to achieve mutually beneficial outcomes. Effective mentor to junior colleagues, helping to nurture talent within the team. Highly developed sense of professionalism, maturity, integrity, and commitment to customer satisfaction. Excellent verbal and written communication skills, including interpersonal and presentation skills. Proficient PC skills including Microsoft Word, Excel and Outlook skills. PowerPoint experience preferred. Ability to communicate effectively with all levels of an organization. Exceptional team player with the confidence and integrity to earn the confidence of the client(s) and the internal team quickly. Other Ability and willingness to travel as necessary. Preferred Qualifications Bachelor's of Business Administration degree *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions/Physical Effort Prolonged periods of sitting at a desk and working on a computer. Regular travel throughout multiple states. May be required to work remotely. Must be able to lift up to 15 pounds at times. Disability Accommodation Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at ******************************, and we would be happy to assist you. Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American! We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. Associate Director, Field Medical Operations and Capabilities Organization Overview: Global Field Medical Strategy & Operations serves to maximize the impact of the Field Medical community through standardized tools, innovation, and processes, with a goal of improving patient outcomes around the globe. As a function within Global Medical Affairs Capabilities and Innovation, operationalizing the Medical Affairs strategy to the personal channel is our purpose. MSL customers include Scientific and Clinical Experts. These are HCPs (Health Care Professional) with noted expertise and needs for in-depth and cutting-edge information. The Medical Science Liaison (MSL) program is designed to meet these needs through field-based medical professionals. The Associate Director - Field Medical Operations and Capabilities role will partner across teams to lead operational & capability implementation. The Associate Director will play a central role in executing and operationalizing Medical Affairs initiatives to optimize global MSL impact through technology enablement. At Lilly, we serve an extraordinary purpose. We make a difference for people around the globe by discovering, developing, and delivering medicines that help them live longer, healthier, more active lives. Not only do we deliver breakthrough medications, but you also can count on us to develop creative solutions to support communities through philanthropy and volunteerism. The Field Medical Operations and Capabilities role is within the Field Medical Strategy & Operations (FMSO) team, a centralized Global Medical Affairs capability building team aiming to maximize the impact of Lilly's Field Medical (FM) community through standardized tools, innovation, and processes at scale. This position reports to the Senior Director - Global Field Medical Operations and Capabilities. Responsibilities: Field Medical Operations and Capabilities Drive the advancement of Field Medical capabilities, platforms, and processes. Examples include virtual capabilities, imbedding AI within capabilities, Engagement Planning, CRM management, global data enablement, content management, and reporting. Lead FMSO India team to deliver world-class operations. Monitor current technologies, data, processes, and industry insights to identify opportunities that optimize field operations strategy. Partner with field medical teams to operationalize therapeutic area focus and lead territory sizing/structural needs aligned with priorities across BUs and/or global affiliates. Maintain service levels in timeliness, performance and quality to support ongoing business needs. Partner across Field Operations and lead through the execution of projects. Answerable to the performance and results of FMSO capabilities. Ensure compliance with company policies and local laws and regulations for Field Medical. Technical Subject Matter Expert (SME) Responsible for delivering and enabling innovative technologies and capabilities of current and future field operations capabilities, with a focus on imbedding AI across work streams. Responsible for prioritization and agile delivery of aligned platform roadmaps, articulating requirements, and performing business user testing of releases of assigned platforms. Perform duties as System Owner and business subject matter expert on Field Medical platforms enabling and accelerating reach and scale by the Global Medical Affairs function. Provide knowledge and training support for all users of designated platforms. Represent business in system governance and prioritization meetings. Involve users and their feedback in development and implementation of tools and services. Assure assigned platforms are operationally stable, and continuously improved based on data in partnership with Tech@Lilly. Basic Requirements: Bachelor's degree 3+ years of direct experience supporting field operations (i.e., field structure operations, engagement planning, reporting, etc.) Previous experience working with Field Medical platforms, processes, and data products (i.e., CRM, Field Insights, H1, AI integration, etc.) Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization and/or visas for this role. Additional Skills/Preferences: Demonstrated success in influencing without authority and achieving results through others Demonstrated ability to develop and apply innovative solutions MBA Strong learning agility Previous successful field operations experience Previous experience providing operations and alignment support to field teams Strong analytical mindset Business enabling approach to work Proven ability to communicate effectively & work with a variety of stakeholders High level of motivation and a strong desire to find creative solutions to challenging situations Proven ability to experiment, iterate, and innovate Demonstrated broad and deep technology learning agility Strong process and operational mindset Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (******************************************************** for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status. Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), en Able (for people with disabilities). Learn more about all of our groups. Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is $127,500 - $204,600 Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees. #WeAreLilly

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. BluePearl Pet Hospital is seeking a driven, forward-thinking, and strategic operation leader to join our team as a Veterinary Director of Field Operations overseeing our Central Division Markets. Candidates are preferred to reside in the following: DFO Market: Minneapolis, Milwaukee, Northeast Wisconsin Are you competitive and aim to always be #1? Do you love a challenge and solving problems? Have you built energized, passionate, and successful workforce teams? If you answered "yes" to these questions, then we want to hear from you! The Director of Field Operations (DFO) provides leadership, direction, mentorship, and management for multiple markets within the organization with combined revenues of $100MM or greater. The role has responsibility for the fiscal performance of assigned markets and translation of organizational objectives into market-specific objectives that increase efficiency and effectiveness. The position is based out of the home market and frequently travels to other assigned markets to develop hospital leaders, guide progress toward the strategic plan, and drive operational excellence. As a Veterinary Director of Field Operations, you will: Champion and represent the BluePearl mission and vision in all interactions. Communicate and support key initiatives impacting hospital staff, translating organizational objectives into market and hospital-specific action plans. In partnership with the region's RVPs, you will monitor hospital KPIs and manages the execution of plans to achieve KPI performance objectives. Manage revenue targets of $100+ million. Consistently assess the engagement level of associates; take a proactive approach to influence and drive a positive hospital climate. Accountable for associate engagement and retention. Foster a collaborative and trusting relationship between the Support Team and hospitals, providing feedback and engaging in dialogue to facilitate continuous improvement. Lead, direct, mentor and develop direct reports and high-potential indirect reports to ensure hospitals have effective and engaged local leadership. Ensures a culture of self-development is present amongst leaders and contributes to the creation of a talent pipeline to support future organizational growth. In partnership with P&O, responsible for hiring, training, performance coaching, and succession planning for hospital management positions. Ensure standards for service quality, equipment, and Clinician productivity/performance are met and that cost-effective technology is used to maximize production. Ensures fixed assets are preserved. Initiates recommendations for purchases of new equipment and improvements. Advise direct reports regarding labor issues including safety, security, scheduling, training, and protocols. Ensures direct reports are adhering to company policies. Maintain current knowledge of information technology as relates to hospital operations. Partner with assigned Vet Relations Manager(s) (VRMs) to collaborate on pDVM referral strategies that impact assigned markets. Work collaboratively with the BluePearl Support Team to develop solutions for escalated hospital matters and influences hospitals to shape adoption and ensure effectiveness of resolutions. Other job duties as assigned Competencies: Developing Direct Reports- Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each direct report's career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder. Managing Vision and Purpose- Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision shareable by everyone; can inspire and motivate entire units or organizations Business Acumen- Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Hiring and Staffing- Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs. Directing Others- Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Working Conditions: Approximately 50-75% travel is required. Must be able to travel long distances by air, train, or car on short notice for extended periods of time. Must meet age requirements of national car rental agencies and have reliable private transportation for frequent local travel including a valid driver's license and proof of insurance. Project timelines and work volume/deadlines may often require more than 40 hours per week to complete the essential duties of this job. Why BluePearl? Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career. To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. We value your health and well-being as an associate by providing you with the following: Medical, dental, vision, and life insurance options. Parental leave benefits Flexible work schedules 401k and retirement planning Time to reset, rewind, and reflect through our paid time off and floating holiday plans A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets. BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.

**About Otsuka** We defy limitation, so that others can too. In going above and beyond-under any circumstances-for patients, families, providers, and for each other. It's this deep-rooted dedication that drives us to uncover answers to complex, underserved medical needs, so that patients can push past the limitations of their disease and achieve more than they thought was possible each and every day. **Position Overview:** The Director of Field Strategy and Operations serves as the orchestrator of field strategy, ensuring that prioritization, stakeholder engagement, and execution are effectively aligned with brand strategy and enterprise objectives. This role provides leadership across multiple regions, enabling a holistic, enterprise-wide approach to field strategy and operational excellence. This role also partners closely with the Business Analysis team to ensure field teams have access to standardized dashboards and data-driven insights, supporting execution excellence and performance tracking. The Director will be the point of contacts for ad hoc analytics requests, ensuring field teams have the right data to make informed decisions, but will not be creating these reports themselves or with their team and will work with Business Analysis to ensure accurate measurement and proper data is used. **Key Responsibilities:** + **Strategic Prioritization & Field Execution:** Align field activities with marketing strategy, launch planning, and market access pull-through, ensuring execution efficiency. + **Execution Excellence & Field Performance Tracking:** Oversee Omnichannel efforts, account planning, and KPI tracking, ensuring insights from Field Analytics support execution. + **Strategic prioritization & orchestrating field execution: Analyzes current and future state of the business based on insights and trends, and** leads efforts to align field activities with high-priority initiatives such as marketing strategy, launch planning, and market access pull-through. + **Field Communication & Data-Driven Decision Support:** Act as the primary field communicator, ensuring clarity on CRM tools, performance insights, and operational priorities. + **Resource Allocation & Budget Optimization:** Optimize the distribution of budgets, speaker programs, and promotional resources, leveraging data-driven insights to maximize ROI. + **Team Development & Analytics Training:** Mentor team members on business reviews, reporting systems, and analytics interpretation, working with Business Analysis to enhance field intelligence capabilities. + **Compliance Management:** Must comply with all state and federal laws, regulations and guidelines including PhRMA Code on Interactions with Healthcare Professionals as well as complying with all OAPI standards and policies relating to all job activities. **Qualifications:** + Bachelor's degree required; MBA or advanced degree preferred. + Minimum of 10 years of pharmaceutical experience, with a strong understanding of sales force operations and execution. + Prior experience in field leadership roles such as first- or second-line leadership, regional operational and customer strategy roles or other field-based support roles required. + Established expertise in business analytics, business operations, sales support, and resource management within a commercial pharmaceutical organization. + Ability to focus on priorities and resolve operational issues effectively. + Excellent communication and collaboration skills, with the ability to work cross-functionally and drive execution efficiency. **Competencies** **Accountability for Results -** Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. **Strategic Thinking & Problem Solving -** Make decisions considering the long-term impact to customers, patients, employees, and the business. **Patient & Customer Centricity -** Maintain an ongoing focus on the needs of our customers and/or key stakeholders. **Impactful Communication -** Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. **Respectful Collaboration -** Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. **Empowered Development -** Play an active role in professional development as a business imperative. Minimum $194,247.00 - Maximum $290,375.00, plus incentive opportunity: The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate's job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum. This information is provided to applicants in accordance with states and local laws. **Application Deadline** : This will be posted for a minimum of 5 business days. **Company benefits:** Comprehensive medical, dental, vision, prescription drug coverage, company provided basic life, accidental death & dismemberment, short-term and long-term disability insurance, tuition reimbursement, student loan assistance, a generous 401(k) match, flexible time off, paid holidays, and paid leave programs as well as other company provided benefits. Come discover more about Otsuka and our benefit offerings; ********************************************* . **Disclaimer:** This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) . **Statement Regarding Job Recruiting Fraud Scams** At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will **never** ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website ******************************************************* . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ************. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: ******************* , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. ("Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

HCL Software is a division of HCL Technologies (HCL) that operates its primary software business. We develop, market, sell, and support over 30 product families in the areas of Customer Experience, Digital Solutions, Secure DevOps, Security & Automation The HCL Software Client Director is a hunter role, responsible for creating incremental net new license revenue growth across the assigned territories. The Client Director is a key hunter sales role in the US Mid-West Go-To-Market organization. It is a sales role focused on selling HCL Software products to drive business growth and pipeline to the Top Enterprise Software Customer Accounts in support of the company's revenue goals.Managing the named Enterprise Software Customer Accounts, this role is responsible for the execution of the company's Business Software Sales strategy, developing plans focused on large deal pipeline generation working alongside with the Product Sales Specialists, Technical Advisor, Business Partner Manager, Marketing, Sales Development and Customer Success Managers. Drive Growth by maximizing business value for the Customer & HCL Software.Responsibilities: Responsible for achieving Software New License, Software Renewals and Software Services Target Establish and grow deep trusted relationships with C-suite stakeholders who are decision-makers and influencers of buying decisions affecting our software products, at the target accounts. Understand and anticipate the stakeholders' business problems and position our software products as solutions to those problems in a way that demonstrates business value to the client. Identify and construct multi- year and multi-product deals that deliver strategic business value to the client. Execute to achieve Partner Sales KPIs for revenue and scorecard metrics. Proactively monitor progress against business objectives; identify, manage, and escalate (when needed) any roadblocks, conflicts, demand spike, gap/need in portfolio or compete threats. Monitor market landscape and apply intelligence to influence the strategy in business planning decisions. Effectively engaging and building collaborative cross-functional relationships with HCL SW - Product Sales Specialist team, Technical Advisors, Customer Success Managers, Legal, and HCL Senior Executives as required Minimum Required Qualifications Bachelor's Degree with 7+ years Enterprise Software Sales experience Proven success in closing complex deals & technical understanding of Enterprise Software opportunities Proven ability to manage CXO relationships with Top Enterprise Software Customer Accounts Proven ability to work across culturally diverse teams to solve partner and customer issues Strong communication and presentation skills & good understanding of HCL Software business models Deep understanding of Software Licensing business/sales model Experience driving direct as well as partner led sales engagements Strong partnering, collaboration, and negotiation skills Travel: 30-50% travel We know the best outcomes for both our people and our clients result from including diverse perspectives at the table. To that end, HCL Software is an Equal Opportunity Employer and treats candidates and employees fairly without regard to race, color, sex, age, disability, pregnancy, religion, genetic information, national origin, marital status, sexual orientation, ancestry, political belief or activity, family care or medical leave status, military or veteran status, and/or any other protected classification in accordance with federal, state, and/or local law.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

/OBJECTIVE The Sr. Director of Field Service Operations is responsible for providing the leadership, management, and vision necessary to ensure that the Copier Service, Install, PMO and Shred Divisions has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. The Sr. Director of Field Service Operations is responsible for providing strategic leadership for the department and by working with the Executive Management team to establish long-range goals, strategies, plans and policies. The Sr. Director of Field Service Operations is also responsible for directing, planning, budgeting, and leading the company's Field Services division to ensure they are a profitable contributor to the business. ESSENTIAL FUNCTIONS ▪Exemplify Marco's vision, mission and values and Gold Standard culture. ▪Drive the Field Services division to meet and exceed sales, profitability, and business goals to achieve long-term, sustainable EBIDTA. ▪Collaborate with the Executive Leadership team to maximize operating leverage and create enterprise value. ▪Administer and control the Field Services division P&L and expense budget to contribute to a cost-effective operation. ▪Actively participate in the development of the company's strategic plan by identifying divisional initiatives. Oversee and drive achievement of initiatives and goals. ▪Identify and present solutions to ensure that divisional solutions and capabilities are responsive to the needs of the company's growth and changing objectives. ▪Provide management, direction and mentorship to Field Services division leadership and personnel. ▪Recruit, attract and retain key personnel. ▪Plan and control development, training, and certification attainment for the Field Services division to ensure that they are consistent with and supportive of the business needs of the company. ▪Keep abreast of state-of-the-art industry developments through attendance at trade and professional meetings and seminars, trade shows, literature, and other educational activities. ▪Demonstrate leadership by presenting a positive example, establishing high standards, holding people accountable and maintaining the highest standards of honesty and integrity. ▪Appropriately represent Marco in organizational relationships with clients, suppliers, competitors, bankers, government agencies, professional societies, and similar groups. ▪Work with Copier Service, Install, Help Desk, Dispatch, PMO and Shred divisions to ensure KPI's are met. ▪Attend required company and departmental meetings. ▪Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. ▪ Perform other related duties as assigned. QUALIFICATIONS Education and Experience - Bachelor's degree or equivalent 10 years+ of industry experience. Licenses and Certifications - Valid Driver's License, proof of personal insurance and an acceptable driving record. REQUIRED SKILLS 1.Strategic visionary with sound technical skills, analytical ability, good judgement, and strong operational focus. 2.Extensive knowledge of IT subjects including proficiency with business collaboration tools such as MS Office applications and Outlook. 3.Excellent communication and presentation skills. 4.Function as a good educator who is trustworthy and willing to share information and serve as a mentor. 5.Excellent negotiation skills. 6.Energetic, forward-thinking, and creative. 7.Highly decisive possessing a “big picture” perspective. 8.Treat people with respect, work with integrity and ethically and uphold organizational values.

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. TaxAct is a leading digital tax filing platform which offers customers do-it-yourself digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. TaxAct is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team. This role will primarily support TaxAct as the organization helps everyday Americans file their taxes. We seek to build a team of experts in tax and technology who are customer advocates and have the mindset to reimagine the services our customers receive. POSITION SUMMARY: As a remote, seasonal Product Specialist II Full Service Support, you will play an important role in delivering a delightful experience that seeks to unlock tax advantages for our customers by leveraging your tax expertise and exceptional communication and interpersonal skills. You will assist clients during the document gathering and preparation phase of their tax returns. This seasonal position plays a key role in helping customers understand what documentation is required, how to organize it, and how to ensure completeness and accuracy prior to filing. Candidates must have prior tax preparation experience and a valid PTIN (Preparer Tax Identification Number). ESSENTIAL DUTIES & RESPONSIBILITIES: Major responsibilities of the seasonal Product Specialist II Full Service Support position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist customers in identifying and gathering the appropriate tax documents needed to complete their returns. Answer questions related to tax forms, income documents (W-2s, 1099s, etc.), deductions, and filing requirements. Provide clear, professional, and friendly support via phone, chat and email during the early stages of tax return preparation. Troubleshoot issues and offer guidance using internal tools, IRS resources, and standard procedures. Leverage prior tax preparation knowledge to help customers ensure they are compiling accurate and complete information. Communicate recurring questions or document-related challenges to management. Contribute to updates and improvements in the internal knowledge base and support materials. Maintain confidentiality and adhere to all compliance and data security standards. Uphold a professional image and represent TaxAct with integrity and care. May be cross-trained on other product lines in order to support other queues, as needed. Additional job duties as needed. EDUCATION & EXPERIENCE: Required Qualifications and Skills: Previous experience preparing individual tax returns (Form 1040), including federal and state returns. Valid PTIN issued by the IRS. Basic knowledge of tax laws and tax concepts. Excellent written and verbal communication skills. Strong attention to detail with the ability to multitask effectively. Critical thinking and strong problem-solving skills. Excellent time management skills and the ability to prioritize tasks in a high-volume environment. Demonstrated persistence and determination in resolving customer concerns. Helps maintain a positive, collaborative work environment. Must have (or be willing to obtain) a private, dedicated hardwired internet connection. Some experience providing support in a call center environment (work-from-home or on-site) is a plus. Ability to work extended hours during peak tax season (January-April). Preferred Qualifications: Experience with TaxAct or similar tax preparation software. Customer service experience, especially in tax, accounting, or finance. At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, d isability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at ************** or by calling ************ extension 6049 to speak with a member of the HR Talent Acquisition team.