Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between field specialists and technical support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field specialist and a technical support specialist. Additionally, a field specialist has an average salary of $49,496, which is higher than the $48,667 average annual salary of a technical support specialist.
The top three skills for a field specialist include customer service, troubleshoot and work ethic. The most important skills for a technical support specialist are customer service, technical support, and troubleshoot.
| Field Specialist | Technical Support Specialist | |
| Yearly salary | $49,496 | $48,667 |
| Hourly rate | $23.80 | $23.40 |
| Growth rate | 10% | 10% |
| Number of jobs | 101,348 | 157,425 |
| Job satisfaction | - | 4.6 |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a field specialist depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around securing sales by offering products or services to consumers through appointments, walk-ins, calls, or correspondence. They typically participate in developing sales programs, maintain records of all transactions, answer inquiries, and handle any issues or concerns, resolving them promptly and efficiently. Furthermore, as a field specialist, it is essential to devise strategies that will boost product sales, all while upholding the company's policies and regulations.
A technical support specialist is responsible for assisting customer's and businesses' concerns and system issues by performing troubleshooting and remote solutions. These specialists must have extensive knowledge of system applications, including software and hardware database to handle complex processes that might affect the end user's experience or the business' daily operations. Technical support specialists should maintain excellent communication skills to guide the client and business on solving network problems. They must also document concerns and progress promptly for reference and quality checks.
Field specialists and technical support specialists have different pay scales, as shown below.
| Field Specialist | Technical Support Specialist | |
| Average salary | $49,496 | $48,667 |
| Salary range | Between $30,000 And $81,000 | Between $30,000 And $76,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | New Jersey |
| Best paying company | LUFKIN Industries | Meta |
| Best paying industry | Energy | Finance |
There are a few differences between a field specialist and a technical support specialist in terms of educational background:
| Field Specialist | Technical Support Specialist | |
| Most common degree | Bachelor's Degree, 55% | Bachelor's Degree, 50% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between field specialists' and technical support specialists' demographics:
| Field Specialist | Technical Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 75.0% Female, 25.0% | Male, 75.4% Female, 24.6% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 11.3% White, 55.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |