The duties of a field specialist depend on one's line of work or industry of employment. In a retail setting, their responsibilities revolve around securing sales by offering products or services to consumers through appointments, walk-ins, calls, or correspondence. They typically participate in developing sales programs, maintain records of all transactions, answer inquiries, and handle any issues or concerns, resolving them promptly and efficiently. Furthermore, as a field specialist, it is essential to devise strategies that will boost product sales, all while upholding the company's policies and regulations.

Field Specialist Responsibilities

Here are examples of responsibilities from real field specialist resumes representing typical tasks they are likely to perform in their roles.

  • Manage OS upgrade with new workstations project for whole company.
  • Manage and support a wide range of wireless devices by adding/removing users, modifying privileges, and setup mail accounts.
  • Generate leads through corporate channel partners and are responsible for delegating appointments to consultants and meeting monthly quotas
  • Train personnel on MWD and LWD operations; ensure all safety and service quality policies are follow.
  • Provide remote, telephonic, and email support for multiple floor and desktop printers using local, share and network connections.
  • Facilitate all rig base safety meetings ensuring safety topics are discuss and third-party personnel are participating.
  • Recommend solids-control processes to ensure economic removal and supervise rig personnel performing chemical additions and recording drilling fluid parameters.
  • Facilitate Oxy pre spud inspections.
  • Assist major corporations in establishing new PC systems.
  • Insure that contractor personnel follow all Oxy policies.
Field Specialist Traits
Customer-service skills involve listening skills that allow you to communicate efficiently and respectfully with a customer.
Listening is an important part of the communication process as it allows you to understand information.
Speaking skills is important to being able to communicate efficiently with multiple people regarding your thoughts, ideas and feedback.

Field Specialist Job Description

Between the years 2018 and 2028, field specialist jobs are expected to undergo a growth rate described as "faster than average" at 10%, according to the Bureau of Labor Statistics. So if the thought "should I become a field specialist?" Has crossed your mind, maybe you should take the growth rate into account. In addition, the number of field specialist opportunities that are projected to become available by 2028 is 83,100.

A field specialist annual salary averages $61,612, which breaks down to $29.62 an hour. However, field specialists can earn anywhere from upwards of $41,000 to $90,000 a year. This means that the top-earning field specialists make $49,000 more than the lowest-earning ones.

Once you've become a field specialist, you may be curious about what other opportunities are out there. Careers aren't one size fits all. For that reason, we discovered some other jobs that you may find appealing. Some jobs you might find interesting include an application support specialist, support specialist/trainer, litigation support specialist, and operations support specialist.

Field Specialist Jobs You Might Like

Field Specialist Resume Examples

Field Specialist Skills and Personality Traits

We calculated that 25% of Field Specialists are proficient in Customer Service, Territory, and Troubleshoot. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Field Specialists that have these skills listed on their resume here:

  • Customer Service, 25%

    Supported customer service and corporate efficiency objectives by representing the company in all matters related to facilitating the repair process.

  • Territory, 7%

    Produced profitable premium volume and exceeded territory's annual goals by devising and executing strategic annual agency plan.

  • Troubleshoot, 6%

    Read and implemented information from schematics to repair and troubleshoot equipment.

  • Emergency, 5%

    Point of contact for the company team of receivers for all communication, troubleshooting, vendor related correspondence and emergency issues

  • Service Calls, 4%

    Accept and deliver all service calls as assigned.

  • Osha, 4%

    Completed OSHA competent person training, in addition to working at heights training specified for personnel operating at heights in harnesses.

Most field specialists list "customer service," "territory," and "troubleshoot" as skills on their resumes. We go into more details on the most important field specialist responsibilities here:

  • Customer-service skills can be considered to be the most important personality trait for a field specialist to have. According to a field specialist resume, "computer support specialists must be patient and sympathetic" field specialists are able to use customer-service skills in the following example we gathered from a resume: "specialize in the fda food code, brand standards and customer specific preferences. "
  • While it may not be the most important skill, we found that many field specialist duties rely on listening skills. This example from a field specialist explains why: "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." This resume example is just one of many ways field specialists are able to utilize listening skills: "communicated with outside solar consultants to help build proposal and close solar deals. "
  • Another skill that is quite popular among field specialists is speaking skills. This skill is very critical to fulfilling every day responsibilities as is shown in this example from a field specialist resume: "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "addressed any issues with department heads and store management to execute the guidelines set by the corporate office. "
  • A field specialist responsibilities sometimes require "writing skills." The responsibilities that rely on this skills are shown by this resume excerpt: "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows how this skill is used by field specialists: "trained in a classroom format onsite: new software release, machine qualifications, and software job-writing. "
  • Yet another important skill that a field specialist must demonstrate is "problem-solving skills." Support workers must identify both simple and complex computer problems, analyze them, and solve them. This is clearly demonstrated in this example from a field specialist who stated: "persuade store management to set features for products by recommending solutions within budget and deadlines based on customer specifications. "
  • See the full list of field specialist skills.

    Before becoming a field specialist, 55.2% earned their bachelor's degree. When it comes down to graduating with a master's degree, 4.6% field specialists went for the extra education. If you're wanting to pursue this career, it may be possible to be successful with a high school degree. In fact, most field specialists have a college degree. But about one out of every six field specialists didn't attend college at all.

    Those field specialists who do attend college, typically earn either business degrees or electrical engineering degrees. Less commonly earned degrees for field specialists include general studies degrees or psychology degrees.

    Once you're ready to become a field specialist, you should explore the companies that typically hire field specialists. According to field specialist resumes that we searched through, field specialists are hired the most by General Electric, Baker Hughes, a GE company, and Edwards Lifesciences. Currently, General Electric has 339 field specialist job openings, while there are 11 at Baker Hughes, a GE company and 9 at Edwards Lifesciences.

    If you're interested in companies where field specialists make the most money, you'll want to apply for positions at General Electric, A. H. Belo, and The Home Depot. We found that at General Electric, the average field specialist salary is $97,740. Whereas at A. H. Belo, field specialists earn roughly $95,855. And at The Home Depot, they make an average salary of $85,532.

    View more details on field specialist salaries across the United States.

    If you earned a degree from the top 100 educational institutions in the United States, you might want to take a look at Apple, United States Army, and Verizon Communications. These three companies have hired a significant number of field specialists from these institutions.

    In general, field specialists fulfill roles in the technology and energy industries. While employment numbers are high in those industries, the field specialist annual salary is the highest in the energy industry with $72,566 as the average salary. Meanwhile, the health care and retail industries pay $52,285 and $50,063 respectively. This means that field specialists who are employed in the energy industry make 71.5% more than field specialists who work in the agriculture Industry.

    The three companies that hire the most prestigious field specialists are:

      What Application Support Specialists Do

      An application support specialist's role is to utilize their technical expertise in responding to inquiries and addressing issues and concerns, resolving them promptly and effectively. They may communicate with clients through calls or correspondence, even arrange appointments when necessary. Moreover, one may work as a member of a company or independently. As an application support specialist in a company setting, it is essential to coordinate with different department personnel, all while adhering to the company's policies and regulations.

      In this section, we take a look at the annual salaries of other professions. Take application support specialist for example. On average, the application support specialists annual salary is $35,785 higher than what field specialists make on average every year.

      While the salaries between these two careers can be different, they do share some of the same responsibilities. Employees in both field specialists and application support specialists positions are skilled in customer service, troubleshoot, and setup.

      As far as similarities go, this is where it ends because a field specialist responsibility requires skills such as "territory," "emergency," "service calls," and "osha." Whereas a application support specialist is skilled in "application support," "procedures," "hardware," and "end user." So if you're looking for what truly separates the two careers, you've found it.

      Application support specialists receive the highest salaries in the finance industry coming in with an average yearly salary of $103,222. But field specialists are paid more in the energy industry with an average salary of $72,566.

      The education levels that application support specialists earn is a bit different than that of field specialists. In particular, application support specialists are 6.2% more likely to graduate with a Master's Degree than a field specialist. Additionally, they're 0.6% more likely to earn a Doctoral Degree.

      What Are The Duties Of a Support Specialist/Trainer?

      A support specialist/trainer is in charge of developing training and support programs for employees in a company. Among their responsibilities include gathering and analyzing data, coordinating with the human resources department, and developing strategies to improve the skills of new and current employees. There are also instances where they must liaise with clients to address issues and concerns, resolving them promptly and efficiently. Furthermore, a support specialist/trainer must enforce the company's policies and regulations, including its vision and mission.

      Now we're going to look at the support specialist/trainer profession. On average, support specialist/trainers earn a $12,035 lower salary than field specialists a year.

      A similarity between the two careers of field specialists and support specialist/trainers are a few of the skills associated with both roles. We used resumes from both professions to find that both use skills like "troubleshoot," "emergency," and "technical support. "

      While some skills are similar in these professions, other skills aren't so similar. For example, several resumes showed us that field specialist responsibilities requires skills like "customer service," "territory," "service calls," and "osha." But a support specialist/trainer might use skills, such as, "training materials," "training programs," "training records," and "end user."

      On the topic of education, support specialist/trainers earn higher levels of education than field specialists. In general, they're 8.7% more likely to graduate with a Master's Degree and 0.6% more likely to earn a Doctoral Degree.

      How a Litigation Support Specialist Compares

      A litigation support professional serves as an apprentice of an attorney in dealing with complicated legal issues. They are responsible for creating and maintaining data systems, retrieving records, and assisting in legal cases or lawsuits. Also, they are the one who organizes and analyzes documents from a database and does the case review. A support professional also supports the company and law firm in any way possible. This is why this career plays an important role in reducing the workload of an attorney, especially with complex lawsuits.

      The third profession we take a look at is litigation support specialist. On an average scale, these workers bring in higher salaries than field specialists. In fact, they make a $6,764 higher salary per year.

      Using field specialists and litigation support specialists resumes, we found that both professions have similar skills such as "troubleshoot," "setup," and "powerpoint," but the other skills required are very different.

      Some important key differences between the two careers are a few of the skills necessary to fulfill responsibilities. Some examples from field specialist resumes include skills like "customer service," "territory," "emergency," and "service calls," whereas a litigation support specialist might be skilled in "legal documents," "legal advice," "defense counsel," and "civil litigation. "

      Litigation support specialists make a very good living in the finance industry with an average annual salary of $85,271. Whereas field specialists are paid the highest salary in the energy industry with the average being $72,566.

      Litigation support specialists are known to earn similar educational levels when compared to field specialists. Additionally, they're 1.9% more likely to graduate with a Master's Degree, and 16.0% more likely to earn a Doctoral Degree.

      Description Of an Operations Support Specialist

      The duties of an operations support specialist depend on one's line of work or industry of employment. Typically, their responsibilities revolve around addressing issues and concerns, troubleshooting, and conducting corrective measures, all while adhering to the company's policies and regulations. They may also evaluate the processes in a company, identifying vulnerabilities, and recommending improvements. Furthermore, an operations support specialist must also perform clerical tasks such as producing progress reports and presentations, arranging schedules, assessing workforce performance, and maintaining accurate records.

      The fourth career we look at typically earns lower pay than field specialists. On average, operations support specialists earn a difference of $6,432 lower per year.

      According to resumes from both field specialists and operations support specialists, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "setup," and "technical support. "

      While some skills are shared by these professions, there are some differences to note. "territory," "troubleshoot," "emergency," and "service calls" are skills that have shown up on field specialists resumes. Additionally, operations support specialist uses skills like operations support, communication, facility, and data entry on their resumes.

      In general, operations support specialists make a higher salary in the pharmaceutical industry with an average of $45,346. The highest field specialist annual salary stems from the energy industry.

      In general, operations support specialists reach similar levels of education when compared to field specialists resumes. Operations support specialists are 2.9% more likely to earn their Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.