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Job outlook for field support analysts in the United States
Field support analyst job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected field support analyst job growth rate is 10% from 2018-2028.
About 83,100 new jobs for field support analysts are projected over the next decade.
Field support analyst salaries have increased 9% for field support analysts in the last 5 years.
There are over 44,175 field support analysts currently employed in the United States.
There are 151,032 active field support analyst job openings in the US.
The average field support analyst salary is $49,370.
Are field support analyst jobs in demand?
Field support analyst job and salary trends over time
Field support analyst jobs over time
Field support analyst job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 44,175 | 0.01% |
| 2020 | 49,240 | 0.01% |
| 2019 | 24,458 | 0.01% |
| 2018 | 29,855 | 0.01% |
| 2017 | 29,090 | 0.01% |
Average field support analyst salary over time
Field support analyst salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $49,370 | $23.74 | +3.4% |
| 2024 | $47,743 | $22.95 | +2.3% |
| 2023 | $46,662 | $22.43 | +1.5% |
| 2022 | $45,958 | $22.09 | +1.7% |
| 2021 | $45,207 | $21.73 | +1.6% |
Field support analyst jobs by state
Most common states for field support analysts
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | District of Columbia | 693,972 | 542 | 78% |
| 2 | New Hampshire | 1,342,795 | 426 | 32% |
| 3 | Alaska | 739,795 | 199 | 27% |
| 4 | Nebraska | 1,920,076 | 495 | 26% |
| 5 | North Dakota | 755,393 | 187 | 25% |
| 6 | Virginia | 8,470,020 | 2,026 | 24% |
| 7 | South Dakota | 869,666 | 208 | 24% |
| 8 | Vermont | 623,657 | 152 | 24% |
| 9 | Massachusetts | 6,859,819 | 1,606 | 23% |
| 10 | Washington | 7,405,743 | 1,599 | 22% |
| 11 | Maryland | 6,052,177 | 1,328 | 22% |
| 12 | Utah | 3,101,833 | 676 | 22% |
| 13 | Maine | 1,335,907 | 290 | 22% |
| 14 | Delaware | 961,939 | 214 | 22% |
| 15 | Colorado | 5,607,154 | 1,153 | 21% |
| 16 | Missouri | 6,113,532 | 1,217 | 20% |
| 17 | Arkansas | 3,004,279 | 605 | 20% |
| 18 | Hawaii | 1,427,538 | 283 | 20% |
| 19 | Montana | 1,050,493 | 212 | 20% |
| 20 | Wyoming | 579,315 | 116 | 20% |
Most common cities for field support analysts
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Doral | 1 | 2% | $40,168 |
| 2 | Fort Wayne | 2 | 1% | $44,586 |
| 3 | Frederick | 1 | 1% | $53,845 |
| 4 | Little Rock | 1 | 1% | $40,320 |
| 5 | Springfield | 1 | 1% | $41,192 |
| 6 | Tallahassee | 1 | 1% | $37,365 |
| 7 | Baton Rouge | 1 | 0% | $43,388 |
| 8 | Boston | 1 | 0% | $49,797 |
| 9 | Miami | 1 | 0% | $40,156 |
| 10 | Phoenix | 1 | 0% | $44,149 |
Field Support Analyst job outlook: Expert opinions
Our panel of field support analyst experts
UMass Lowell
Merrimack College
University of Cincinnati Clermont College
University of Washington
University of Southern Maine
Western Kentucky University
John Jay College of Criminal Justice of the City University of New York
University of California, Santa Cruz
University of Minnesota - Twin Cities
Coastal Carolina University
Drexel University
Molloy College
Wake Forest University
Texas A&M University San Antonio
American University
University of Nebraska at Omaha
Grand Valley State University
Tiffin University
California State University - Long Beach
Michael Ciuchta Ph.D.
Associate Professor, Program Coordinator, Masters of Science in EntrepreneurshipUMass Lowell
Department of Marketing, Entrepreneurship & Innovation
What will help Field Support Analysts increase their earning potential?
Michael Ciuchta Ph.D.: If all you want is the highest potential starting salary, then you should aim for careers that offer them. But that is a shortsighted way to view things. For example, many careers that have tournament-like pay structures (think entertainment) often have very low starting salaries but the so-called winners enjoy outsized financial gains. If you are thinking about a more traditional career, I think it's important to make sure you are more valuable to your employer than they are to you. This means you have to market yourself, both to your current employer as well as to potential ones. Of course, this approach may not be for everyone and maximizing your salary potential is only one thing you should be considering when assessing job and career opportunities.
What general advice would you give to a Field Support Analyst?
Melissa Zimdars: To remember that you're going to learn a lot on the job and that failure is part of the learning process. It's okay to ask questions and to not know things, but you must be willing to take feedback, adjust, and grow.
Fawen Zhang PhD
Professor of AudiologyUniversity of Cincinnati Clermont College
Communication Disorders Sciences And Services
What general advice would you give to a Field Support Analyst?
Fawen Zhang PhD: This is perfect! Thank you so much. We will be sure to feature your response in the article and send a draft over for your review before we promote it.
What will help Field Support Analysts increase their earning potential?
Victor Menaldo: Develop oral communication skills that allow you to speak in an articulate manner and organize your thoughts to signal your competence, knowledge, work ethic, and willingness to keep learning and improving.
Tove Rasmussen
LecturerUniversity of Southern Maine
Specialized Sales, Merchandising And Marketing Operations
What general advice would you give to a Field Support Analyst?
Tove Rasmussen: Tove Rasmussen advises graduates beginning their career in the field to...
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Tove Rasmussen: Tove Rasmussen believes that the skills that will become more important and prevalent in the field in the next 3-5 years are...
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Timothy Rich PhD: Think about the types of jobs that interest you and the skills necessary for those jobs early. So many students start thinking about post-graduation life spring their senior year, when it should be an incremental process much earlier. Another pieces of advice would be to talk to faculty and alum about your interests, find internship or research opportunities when possible, and try to figure out early your strengths and weaknesses. It's easy for students, especially high performing ones, to not fully consider what their weaknesses are. I encourage students to jot down what they see as their skills too and to share them with others. It helps them to identify what's a common skill versus something that might make them stick out.
Professor Shonna Trinch Ph.D.
ProfessorJohn Jay College of Criminal Justice of the City University of New York
Ethnic, Cultural Minority, Gender, And Group Studies
What general advice would you give to a Field Support Analyst?
Professor Shonna Trinch Ph.D.: Being able to negotiate a salary is also a skill that students need to learn and one that is rarely taught in college. Students need to be able to ask for more than they are offered, but also take jobs at entry levels, prove themselves and then ask for an increase in pay six months into the job after they have shown that they are doing the work and achieving their goals.
What will help Field Support Analysts increase their earning potential?
Professor Shonna Trinch Ph.D.: My advice to anyone graduating in any field is to think about the skills they have acquired in college and to represent them well on their resume. If students have been trained in quantitative or qualitative research methods, they should be able to talk cogently about the types of analysis they can do for businesses, policymakers and the like. They should also be open to any field when they are first starting out. Today, businesses are interested in Diversity, Equity and Inclusion, and because many of these programs are not perfect, well-trained students in Ethnic, Gender And Minority Studies--as well as related fields like Cultural Anthropology-- are well positioned to take entry level jobs and critically analyze programs and implement them in justice-oriented ways.
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Stephanie Lain Ph.D.: I would advise graduates to be open to considering jobs in lots of different fields. The skills acquired through their major- such as problem-solving, critical thinking, and writing- are ones that transfer well to a variety of situations.
What general advice would you give to a Field Support Analyst?
Dr. Paige Novak P.E. (Minnesota), BCEE: Ask questions, stay curious and open minded, take opportunities to learn and develop new skills.
Mark Chandler
Director of Government Relations and Professor of PracticeCoastal Carolina University
Intelligence, Command Control And Information Operations
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Mark Chandler: First, focus on being good at your job. Focus on learning your specific assigned area. Get the basics down – analytic skills, communication skills. Build a strong work ethic and professional foundation. If you can find a good mentor, link up with them. Be willing to go the “extra mile” in being a team player and doing things to help others on the team, and put in the hours. In intelligence, you will not always like what policy makers do or say. It’s not our job to agree or disagree with the policy, our job is to study the situation, present the facts and then present a fact-based analytic assessment. Keep opinion, bias, and politics out of our work. This will be a challenge, but it’s one you have to recognize in order to not succumb to it.
What will help Field Support Analysts increase their earning potential?
Mark Chandler: If you go into the government, you will be limited to the standard government salary. If you go into the private sector, you will start on a lower pay scale (without experience), but have the potential to exceed the government pay structure a few years into you career. Higher education will provide assistance a few years after graduation (with a BA), but won’t result in significant salary bumps. The more experience you gain, the more marketable you become.
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Mark Stehr PhD: At the start of your career, it's very important to land a role where you learn a lot and find good mentors. The additional skills will pay dividends as your career progresses.
What will help Field Support Analysts increase their earning potential?
Michael Rosino PhD: One thing that I always emphasize to students is to confidently craft your story when applying for jobs and preparing materials. While it may feel uncomfortable to come off as confident, it is important not to downplay your skills and experience. So, my advice is to think deeply about why you would be a good fit for each job and to highlight the concrete skills and experiences you have gained - especially in terms of topical background, technical acumen with specific software or methodologies or research/writing skills. Secondly, I suggest looking at which fields are in high demand. While it is not always possible because people may have geographic constraints, considering as many wide opportunities in all kinds of places can also be beneficial. Two other pieces of advice which may be more relevant to those a bit further on would be to negotiate when you are offered a mid-level or professional job and to ask for benefits and salary and to consider going back to gain additional education such as a Master's degree to qualify for higher-paying and more prestigious jobs.
What will help Field Support Analysts increase their earning potential?
Mary Rodena-Krasan Ph.D.: A degree in German Studies is extraordinarily flexible, giving you a skill set that makes you suitable to a variety of fields. Be open to every opportunity and never underestimate the skill sets learning a new language has afforded you - cross-cultural competence, interlinguistic technological adeptness, problem solving, information analysis, and critical thinking. Employers want someone they don't have to hand-hold. Studying a foreign language requires a lot of self-initiative - apply that to every assignment at the job and don't be afraid to suggest approaches! Your ability to undertake something new and be successful has already been proven by your German studies degree!
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Mark Evans: Don't stop learning. Treat your first job like more graduate school. Learn everything you can.
Robert Vinaja Ph.D.
Assistant Professor of Computer Information SystemsTexas A&M University San Antonio
Computer Information Systems Department
What soft skills should all Field Support Analysts possess?
Robert Vinaja Ph.D.: -Ability to work as part of a team.
-Attention to detail.
-Problem-solving and analytical skills.
Anthony Baron
Teaching Assistant, Associate Software EngineerAmerican University
What soft skills should all Field Support Analysts possess?
Anthony Baron: The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.
What skills will help Field Support Analysts earn the most?
Anthony Baron: By earning, do you mean financially, career-wise, or most growth? Career-wise, it really depends on what the final goal is. For web developers, learning the programming languages and frameworks for web development would be the way to go. In general, any experience with programming and knowing a little about a lot will be helpful. Having top-level theory knowledge (some but not in-depth) is also very helpful. It will help you better understand what is happening under the hood and determine which methods are more efficient than others. Financially, it really depends on what skills are most in-demand today. Also, getting a Masters opens doors to more job opportunities, and in some companies, allows for a pay increase. However, this is not the case everywhere.
Deepak Khazanchi Ph.D.
Associate Dean for Academic Affairs, Community Engagement & Internationalization Officer, Professor of Information Systems & Quantitative Analysis, Director, Executive Master’s of Science in Information Technology (EMIT) Program, Executive Director, Center for Management of IT (CMIT), Fulbright Grantee (Specialist 2014; Core 2020-21)University of Nebraska at Omaha
College of Information Science & Technology
What's a good job out of college for Field Support Analysts?
Deepak Khazanchi Ph.D.: I think the "best" and "interesting" jobs in my view will be those that leverage emerging technical skills such as AI/ML, data analytics, cybersecurity and medical informatics, with the nontechnical capabilities mentioned above.
What technical skills for a Field Support Analyst stand out to employers?
Chirag Parikh Ph.D.: If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.
What's a good job out of college for Field Support Analysts?
Chirag Parikh Ph.D.: It is given that technical skills are required as you enter the job market. In the area of Computer Engineering, I feel that graduates should have a breadth of knowledge in most areas of computer engineering and a greater depth of knowledge in at least one area. Programming skills are of utmost importance, as you might not know every possible programming language or its syntax but the basic understanding of programming logic is necessary.
I personally value debugging skills as a must to have as having this makes you a well-rounded engineer no matter what area of engineering you belong to. Next in my list is technical writing and verbal communication skill. Most of the engineers are known to underperform in this skill. I value this skill, as employers would want their engineers to be able to create technical documents as well as present their design to other co-workers and sometimes to other stakeholders.
The last skill I feel that employers would like their employees to have would be to work in a multidisciplinary environment with co-workers from different branches of engineering and other backgrounds.
What type of skills will young Field Support Analysts need?
George Miller: Many organizations realize graduates cannot learn everything in college about their major but want the graduate to have a solid foundation on their field of study. The organization wants to mold the graduate to their company environment with how they do things related to the field of study. Most companies want college graduates to have good communication skills (both oral and written), critical thinking skills and be able to work well in teams. These skills have been a staple for graduates since I can remember. This is why a college graduate takes many general education courses related to these skills and many of their major courses emphasize these skills.
Going back to the previous answer I believe graduates in all fields of study will need a better knowledge of technology and easier adaptability to changing technology. Again, an IS degree is already preparing students for this.
What experience really stands out on Field Support Analyst resumes?
George Miller: For graduates any experience stands out on a resume and it does not need to be related to their field of study. I tell students to do whatever to get experience. This can be with community volunteer work, at their college through clubs and organization and with professional employment.
There are many organization and government paid internship and co-op opportunities for students within all fields. There is no reason why every student cannot find some sort of internship/co-op during a summer break. Many times, an internship/co-op turns into full time employment. Often high schools and colleges are doing major technology upgrades within the summer months (because they are shut down during this period) and would welcome a student as an IS major as an intern. But volunteer work at the local church or favorite charity can also provide valuable experience. As I opened with this answer any experience stands out on a resume. The experience shows that a graduate has drive and determination.
What general advice would you give to a Field Support Analyst?
Dr. Lesley Farmer: Get to know the site before interviewing, and remember that even interviews are an opportunity to practice communication skills-and to see if there's a good match between you and the site. Once hired, learn about the organizational culture and develop trustful relationships. Make one memorable contribution the first month, but focus on becoming an expert before changing others. In addition, join a local and national professional association to keep current and network.
What are the biggest trends we'll see in the Field Support Analyst job market given the pandemic?
Dr. Lesley Farmer: Many employees have trouble pivoting to online work so in the short term, tech support and instructional design jobs are in high demand. Data privacy and security are also hot topics and need ed tech expertise. Tech maintenance, including cloud services and networks, continue to be needed, rather like car maintenance. Thinking forward, software development is another area of need, particularly with more online-based education. If grads have data analytics expertise, they can find jobs on data management and learning analytics.
Disabilities continue to be an issue, particularly in terms of equity, so jobs dealing with assistive technology and other ed tech supports are possible. Finally, grads should broaden their concept of educational settings; informal education is more important than ever: in business/HR, libraries and museums, recreational and youth-serving clubs, mass media, government and non-profit agencies. All of these entities are involved in training, outreach, PR, and public awareness/education. Be creative and persistent.
What Field Support Analyst skills would you recommend for someone trying to advance their career?
Dr. Lesley Farmer: Internships are probably the best option, even if unpaid. Some institutions provide career placement services, and grads could contact their instructors about possible options. Companies, professional associations, and non-profits also advertise internships.