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Become A Field Support Engineer

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Working As A Field Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $77,810

    Average Salary

What Does A Field Support Engineer Do At Leidos

* Responsible for providing efficient and timely first and second level support
* Provides administrative tasks and projects relative to the BAT
* A and BAT HH
* Inputs to problem management database and follows up to ensure timely resolution of problems
* Invokes problem escalation procedures to coordinate rapid issue resolution
* Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
* Completes daily, weekly, and monthly statistics, status reports, and graphical reporting aids
* Carries out policies and direction to improve the overall customer support of the Help Desk
* Possesses a positive attitude, and accurately communicates pertinent information.
* Assists in the development and implementation of quality improvement programs
* Help desk M
* FSEs assist with daily BAT
* A system tasks, including the following:
* System start-up, initialization, and shut down
* Software patch implementation and testing and system maintenance checks and repairs
* Security checks of daily logs
* Daily operation of servers, including email servers and web servers
* Transaction reconciliation
* LAN administration and coordination with WANs
* Network security functions IAW the SSAA
* Database administration, including extracting data for reporting purposes
* Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability.
* Implement IA patches, including QA and QC checks
* Maintain the BAT image for the SEEK devices and laptops
* Manage BAT
* A server and database applications and user accounts
* Coordinate BAT
* A supply, logistics, and repair actions
* Support and coordinate with the Army’s Counterintelligence (CI) Cell and S2X
* Maintain the BEWL on mission systems
* Train personnel and ensure IA personnel compliance
* Track enrollments from ingestion to ABIS.
* Collaboration and coordination with outside organizations will be periodically necessary.
* Perform other duties as assigned by the Operations Manager

What Does A Field Support Engineer Do At General Atomics and Affiliated Companies

* Support customer and internal reported fielded system issues.
* This duty includes urgent needs engineering dispositions and corrections, documentation, managing the triage effort and developing reports/metrics for all reported issues.
* Responsible as the Engineering representative for fielded issues and must have the technical and interpersonal skills to work with the customer to translate all issues into a problem statement, develop a scientific (engineering) approach to troubleshooting and resolving the issue.
* Provide liaison services with other SME's, as required.
* Requires supporting system integration and test and mission planning for flight tests of multiple sensors

What Does A Field Support Engineer Do At Precision Castparts Corp.

* Provide on-site technical support.
* To include, problem resolution, training, consultation and application development.
* And other activities as directed by the Business Development Manager.
* Identify new opportunities
* Support Business Development Managers to:
* o Drive constant growth by adding sales and market penetration
* o Forecast long and short range market potential for a specific territory
* o Define strategies necessary to penetrate new markets
* Responsible for representing FTI products to customers and at events such as trade shows, conferences, etc
* Evaluate competition and compare their market position to our own
* Able to travel as required in support of assigned platforms, including international locations

What Does A Field Support Engineer Do At SRA International, Inc., A CSRA Company

* Providing service and customer support during field visits
* Provide site installation, repair and maintenance
* Diagnosing errors or technical problems and determining proper solutions
* Provide service and customer support during field visits or dispatches
* Tie workflow to schedule
* Diagnose errors or technical problems and determine proper solutions
* Produce timely and detailed service reports
* Documentation and reporting
* Operate vehicle in a safely manner and use field automation systems
* Follow all company’s and customer filed procedures and protocols
* Cooperate with technical team and share information across the organisation
* Comprehend customer requirements and make appropriate recommendations/briefings
* Build positive relationships with customers

What Does A Field Support Engineer Do At Lockheed Martin

* The candidate will lead Supportable Low Observable Field Support Engineers (FSEs) located at the same location and virtually.
* The candidate will be responsible for tracking emerging LO issues and the proposed resolution or interim workarounds, and is the main LM SLO sustainment focal point for corrective actions being developed by the SLO Integrated Product Team (IPT).
* This postion will ensure employees comply with technical direction provided by the Aero site leads & Field Team Operations (FTO) Managers in order to perform to the expectations of the contractual requirements.
* The lead will be responsible for assisting in the development, implementation and tracking of SLO FSE training, interfacing and coordinating with business/program SLO partners, aid in the recruitment and deployment of SLO FSEs and act as a liaison between system IPTs and the F35 program customer.
* The lead will be responsible for employee tracking, scheduling, and customer relationships (ensuring LM Aero and customers are satisfied with services provide).
* FSE Responsibilities: The candidate will act as part of the Lockheed Martin Field Team Operations technical interface to the on-site Customer (both Operations and Maintenance) in resolving issues arising from maintenance and modification activities for all matters dealing with the F
* aircraft.
* Accomplish troubleshooting and analysis of difficulties experienced in the field and aboard ships.
* Attend debriefings, to aid in the rapid identification of emerging issues that require company intervention to avoid aircraft downtime.
* Document all unusual operational / maintenance problems to ensure the company is apprised of and can identify emerging failure trends.
* Initiate Action Requests (ARs).
* Identifying unique operational problems that require technical, procedural, or quality assurance actions to resolve.
* Provide on-site assistance to company and Customer personnel initiating ARs.
* Provide training to Customer personnel.
* Must be able to work with and interact with the maintainers as well as professional engineers from other F
* companies as a peer.
* Travel is required, potentially up to 50%.
* Candidates must be willing and able to deploy with Customer personnel to the Continental United States (CONUS), Outside the Continental United States (OCONUS) and hazardous duty locations.
* Long term deployments may be required.
* US Department of Defense (DoD) mandated vaccinations may be required.
* Applicant must be able to work and communicate well both orally and written in a team environment as this position involves significant and continued interface with customer personnel at all levels.
* Provide support for the assigned site on aircraft ground maintenance and operational limitations.
* Direct on-site support as requested by customer, site manager or program management.
* Manage and track multiple engineering and logistics support activities, providing periodic status to Customer and Program Management.
* Must be willing to deploy to both ship and land base, as required, for a long-term assignment, work any shift, and weekends.
* Must have at least an Interim Secret Clearance.
* Must be able to obtain F
* Program access.
* Must be a US Citizen.
* This position is located at a facility that requires special access.
* Basic Qualifications
* Minimum 9 years experience with Supportable Low Observable systems.
* Experience with drawing/schematics reading and interpretation
* Military aircraft maintenance experience
* Experience leading a project or team
* Desired skills

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How To Become A Field Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Field Support Engineer jobs

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Field Support Engineer Career Paths

Field Support Engineer
Senior Systems Engineer Systems Administrator Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Software Engineer Senior Systems Analyst Information Systems Manager
Director Of Information Services
9 Yearsyrs
Engineer Senior Systems Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Software Engineer Systems Analyst Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Network Engineer Engineer Operations Manager
Director Of Sales
10 Yearsyrs
Technical Support Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Engineer Senior Software Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Technical Support Engineer Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Field Engineer Systems Engineer Sales Engineer
Sales Manager
5 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Engineer Senior System Administrator Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Network Engineer Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Field Engineer Project Engineer General Manager
Vice President, Business Development
13 Yearsyrs
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Field Support Engineer Demographics

Gender

  • Male

    88.3%
  • Female

    9.2%
  • Unknown

    2.5%

Ethnicity

  • White

    75.8%
  • Hispanic or Latino

    10.7%
  • Asian

    9.2%
  • Unknown

    3.1%
  • Black or African American

    1.2%
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Languages Spoken

  • Spanish

    22.5%
  • Japanese

    10.0%
  • French

    7.5%
  • Carrier

    7.5%
  • Arabic

    7.5%
  • Swedish

    5.0%
  • Cheyenne

    5.0%
  • Russian

    5.0%
  • Portuguese

    2.5%
  • Hausa

    2.5%
  • Chinese

    2.5%
  • Vietnamese

    2.5%
  • Romanian

    2.5%
  • Yoruba

    2.5%
  • Cantonese

    2.5%
  • Norwegian

    2.5%
  • Armenian

    2.5%
  • Mandarin

    2.5%
  • Italian

    2.5%
  • Korean

    2.5%
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Field Support Engineer

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Field Support Engineer Education

Field Support Engineer

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Real Field Support Engineer Salaries

Job Title Company Location Start Date Salary
BTS Validation and Field Support Engineer Kineticom, Inc. Dallas, TX Sep 29, 2012 $143,000
BTS Validation and Field Support Engineer Kineticom, Inc. King of Prussia, PA Sep 29, 2012 $143,000
BTS Validation and Field Support Engineer Kineticom, Inc. Redmond, WA Sep 29, 2012 $143,000
Retail Network Field Support Engineer Apple Inc. Cupertino, CA Feb 02, 2015 $130,472 -
$145,400
Field Support Engineer Guavus, Inc. San Mateo, CA Sep 30, 2014 $130,000
Senior Field Support Engineer Anritsu Company San Diego, CA Sep 09, 2013 $125,000
Senior Near Field Communication Support Engineer NXP Semiconductors USA, Inc. San Jose, CA Jun 28, 2016 $125,000
Senior Near Field Communication (NFC) Support Engineer NXP Semiconductors USA, Inc. San Jose, CA Nov 20, 2015 $120,000
Staff Field Support Engineer APS Technology Inc. Houston, TX Apr 28, 2015 $113,000 -
$123,000
Senior Field Support Engineer Spirent Communications, Inc. San Jose, CA Feb 15, 2016 $110,000 -
$120,000
Field Support Engineer Bosch Security Systems, Inc. Burnsville, MN Oct 04, 2013 $98,624
Field Support Engineer Comverse, Inc. Redmond, WA Sep 09, 2011 $94,536
Field Support Engineer HTS (USA) Inc. Elk Grove, CA Oct 12, 2016 $94,000
Field Support Engineer Comverse, Inc. Redmond, WA Oct 01, 2010 $91,874
Field Support Engineer Rockwell Automation, Inc. Setauket-East Setauket, NY Jan 26, 2015 $90,644
Field Support Engineer GE Energy Oilfield Technology, Inc. Sugar Land, TX Sep 11, 2014 $90,200
SR. Field Support Engineer Cricket Communications, Inc. Albuquerque, NM Nov 11, 2009 $90,000
Development Field Support Engineer Research In Motion Corporation Irving, TX Sep 01, 2010 $82,000
Field Support Engineer-CT Sun Microsystems, Inc. New York, NY Jan 28, 2010 $81,445 -
$108,500
IPD Resident Field Service/Support Engineer Alcatel Lucent USA, Inc. Plano, TX Dec 21, 2015 $80,000 -
$131,250
RBS Field Support Engineer Atlas Wireless & Telecommunications, Inc. Hayward, CA Oct 01, 2012 $80,000
Application Field Support Engineer Hermes Microvision, Inc. San Jose, CA Sep 01, 2014 $78,000
Application Field Support Engineer Hermes Microvision, Inc. Lehi, UT May 11, 2015 $78,000
Senior Field Support Engineer Oracle America, Inc. Jersey City, NJ Jun 21, 2010 $76,835

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Top Skills for A Field Support Engineer

HardwareUpgradesCustomerServiceTechnicalSupportDesktopSupportRemoteSupportNetworkPrintersTroubleTicketsPCSetupActiveDirectoryWindowsXPLANBiometricsSQLTcp/IpCustomerSatisfactionWebFSEWindowsServerCustomerSupport

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Top Field Support Engineer Skills

  1. Hardware Upgrades
  2. Customer Service
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Performed system upgrades to software code and hardware upgrades.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Assist remote technical support group in facilities alarm monitoring, remote MAC and maintenance.
  • Provided desktop support to medical professionals ranging from nurses and secretaries to doctors and directors.
  • Perform site server maintenance, image creation and remote support for customer site workstations.

Top Field Support Engineer Employers

Field Support Engineer Videos

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