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Become A Field Support Engineer

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Working As A Field Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $77,810

    Average Salary

What Does A Field Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Field Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Field Support Engineer jobs

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Field Support Engineer Career Paths

Field Support Engineer
Senior Systems Engineer Systems Administrator Director Of Information
Director Information Technology Infrastructure
13 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Software Engineer Senior Systems Analyst Information Systems Manager
Director Of Information Services
9 Yearsyrs
Engineer Senior Systems Engineer Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Software Engineer Systems Analyst Information Technology Manager
Director Of Infrastructure Operations
13 Yearsyrs
Network Engineer Engineer Operations Manager
Director Of Sales
10 Yearsyrs
Technical Support Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Engineer Senior Software Engineer Information Technology Manager
Information Technology Systems Manager
8 Yearsyrs
Senior Systems Engineer Senior System Administrator Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Project Engineer Engineering Manager
Operations Manager
7 Yearsyrs
Technical Support Engineer Systems Engineer Business Analyst
Product Manager
7 Yearsyrs
Field Engineer Systems Engineer Sales Engineer
Sales Manager
5 Yearsyrs
Project Manager Information Technology Project Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Engineer Senior System Administrator Infrastructure Manager
Senior Manager Infrastructure
13 Yearsyrs
Network Engineer Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Systems Engineer Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Field Engineer Project Engineer General Manager
Vice President, Business Development
13 Yearsyrs
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Average Length of Employment
Service Engineer 3.4 years
Engineer 3.2 years
LAN Engineer 3.2 years
Field Engineer 3.1 years
Systems Support 3.1 years
Network Engineer 3.1 years
Telecom Engineer 3.0 years
Computer Engineer 3.0 years
Support Lead 2.7 years
Lan/Wan Engineer 2.7 years
Solutions Engineer 2.7 years
Desktop Engineer 2.6 years
Network Consultant 2.4 years
Support Analyst 2.3 years
Support 2.0 years
Help Desk Engineer 1.8 years
NOC Engineer 1.7 years
Migration Engineer 1.1 years
Network Internship 0.6 years
Top Employers Before
Technician 4.0%
Engineer 2.9%
Top Employers After
Engineer 4.1%
Consultant 3.6%
Manager 2.2%

Field Support Engineer Demographics

Gender

Male

88.3%

Female

9.2%

Unknown

2.5%
Ethnicity

White

75.8%

Hispanic or Latino

10.7%

Asian

9.2%

Unknown

3.1%

Black or African American

1.2%
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Languages Spoken

Spanish

22.5%

Japanese

10.0%

French

7.5%

Carrier

7.5%

Arabic

7.5%

Swedish

5.0%

Cheyenne

5.0%

Russian

5.0%

Portuguese

2.5%

Hausa

2.5%

Chinese

2.5%

Vietnamese

2.5%

Romanian

2.5%

Yoruba

2.5%

Cantonese

2.5%

Norwegian

2.5%

Armenian

2.5%

Mandarin

2.5%

Italian

2.5%

Korean

2.5%
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Field Support Engineer Education

Schools

University of Phoenix

22.1%

University of Maryland - University College

7.1%

Community College of the Air Force

6.2%

Strayer University

6.2%

American University

5.3%

National University

4.4%

Texas A&M University

4.4%

More Tech Institute

4.4%

Northeastern University

4.4%

American InterContinental University

3.5%

Central Texas College

3.5%

Drexel University

3.5%

Kaplan University

3.5%

Johns Hopkins University

3.5%

Colorado Technical University

3.5%

Capella University

3.5%

University of North Texas

2.7%

Lake Forest Graduate School of Management

2.7%

University of Maine

2.7%

University of Texas at Arlington

2.7%
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Majors

Electrical Engineering

23.7%

Computer Science

12.4%

Business

11.7%

Information Technology

8.4%

Electrical Engineering Technology

6.8%

Computer Information Systems

6.3%

Mechanical Engineering

4.3%

Management

3.8%

Computer Networking

3.1%

Computer Engineering

2.9%

General Studies

2.7%

Computer Systems Security

2.3%

Engineering

2.0%

Management Information Systems

1.6%

Information Systems

1.6%

Computer Technical Support

1.4%

Education

1.3%

Communication

1.3%

Criminal Justice

1.3%

Environmental Control Technologies/Technicians

1.3%
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Degrees

Bachelors

36.5%

Other

23.9%

Associate

16.8%

Masters

16.0%

Certificate

4.1%

Diploma

2.3%

Doctorate

0.3%

License

0.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Field Support Engineer Salaries

Job Title Company Location Start Date Salary
BTS Validation and Field Support Engineer Kineticom, Inc. King of Prussia, PA Sep 29, 2012 $143,000
BTS Validation and Field Support Engineer Kineticom, Inc. Redmond, WA Sep 29, 2012 $143,000
BTS Validation and Field Support Engineer Kineticom, Inc. Dallas, TX Sep 29, 2012 $143,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Redmond, WA Nov 24, 2014 $136,760 -
$156,760
Premier Field Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Nov 30, 2015 $135,400 -
$155,400
Premier Field Engineer-Global Business Support or Other Microsoft Corporation San Francisco, CA Sep 12, 2015 $135,400 -
$155,400
Premier Field Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Aug 12, 2015 $135,400 -
$155,400
Premier Field Engineer-Global Business Support or Other Microsoft Corporation New York, NY Jan 14, 2016 $134,000 -
$154,000
Premier Field Engineer-Global Business Support Delivery or Other Microsoft Corporation Redmond, WA Dec 15, 2014 $131,500 -
$151,500
Retail Network Field Support Engineer Apple Inc. Cupertino, CA Feb 02, 2015 $130,472 -
$145,400
Field Support Engineer Guavus, Inc. San Mateo, CA Sep 30, 2014 $130,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Redmond, WA Dec 12, 2014 $120,000 -
$140,000
Senior Near Field Communication (NFC) Support Engineer NXP Semiconductors USA, Inc. San Jose, CA Nov 20, 2015 $120,000
Premier Field Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Dec 01, 2016 $118,000 -
$138,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Reston, VA Mar 16, 2015 $117,600 -
$137,600
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Redmond, WA Feb 10, 2015 $116,272 -
$136,272
Staff Field Support Engineer APS Technology Inc. Houston, TX Apr 28, 2015 $113,000 -
$123,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Austin, TX Jan 05, 2015 $112,500 -
$132,500
Senior Field Support Engineer Spirent Communications, Inc. San Jose, CA Feb 15, 2016 $110,000 -
$120,000
Electronic Field Support Engineer Ivy Steel & Wire, Inc. Houston, TX Feb 05, 2008 $86,216
Field Support Engineer Anritsu Company San Diego, CA Apr 09, 2016 $85,000
Field Support Engineer Rockwell Automation, Inc. Roseville, MN Sep 13, 2010 $85,000
Field Support Engineer Panasonic Avionics Corporation Houston, TX Oct 01, 2011 $83,302
Development Field Support Engineer Research In Motion Corporation Irving, TX Sep 01, 2010 $82,000
Field Support Engineer-CT Sun Microsystems, Inc. New York, NY Jan 28, 2010 $81,445 -
$108,500
RBS Field Support Engineer Atlas Wireless & Telecommunications, Inc. Hayward, CA Oct 01, 2012 $80,000

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Top Skills for A Field Support Engineer

HardwareUpgradesCustomerServiceTechnicalSupportDesktopSupportRemoteSupportNetworkPrintersTroubleTicketsPCSetupActiveDirectoryWindowsXPLANBiometricsSQLTcp/IpCustomerSatisfactionWebFSEWindowsServerCustomerSupport

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Top Field Support Engineer Skills

  1. Hardware Upgrades
  2. Customer Service
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Performed system upgrades to software code and hardware upgrades.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Assist remote technical support group in facilities alarm monitoring, remote MAC and maintenance.
  • Provided desktop support to medical professionals ranging from nurses and secretaries to doctors and directors.
  • Perform site server maintenance, image creation and remote support for customer site workstations.

Top Field Support Engineer Employers

Field Support Engineer Videos

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