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Become A Field Support Engineer

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Working As A Field Support Engineer

  • Interacting With Computers
  • Getting Information
  • Identifying Objects, Actions, and Events
  • Making Decisions and Solving Problems
  • Communicating with Supervisors, Peers, or Subordinates
  • Mostly Sitting

  • Repetitive

  • $98,258

    Average Salary

What Does A Field Support Engineer Do

Computer networks are critical parts of almost every organization. Network and computer systems administrators are responsible for the day-to-day operation of these networks. They organize, install, and support an organization’s computer systems, including local area networks (LANs), wide area networks (WANs), network segments, intranets, and other data communication systems.

Duties

Network and computer systems administrators typically do the following:

  • Determine an organization’s network and computer system needs before setting one up
  • Install all network hardware and software and make needed upgrades and repairs
  • Maintain network and computer system security and ensure that all systems are operating correctly
  • Collect data in order to evaluate and optimize network or system performance
  • Add users to a network and assign and update security permissions on the network
  • Train users in the proper use of hardware and software
  • Interpret and solve problems when a user or an automated monitoring system alerts them that one exists

Administrators manage an organization’s servers and desktop and mobile equipment. They ensure that email and data storage networks work properly. They also make sure that employees’ workstations are working efficiently and stay connected to the central computer network. Some administrators manage telecommunication networks.

In some cases, administrators help network architects design and analyze network models. They also participate in decisions about buying future hardware or software to upgrade their organization’s network. Some administrators provide technical support to computer users, and they also may supervise computer support specialists who help solve users’ problems.

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How To Become A Field Support Engineer

Most employers require network and computer systems administrators to have a bachelor’s degree in a field related to computer or information science. Others may require only a postsecondary certificate.

Education

Although some employers require only a postsecondary certificate, most require a bachelor’s degree in a field related to computer or information science. There are degree programs that focus on computer network and system administration. However, because administrators work with computer hardware and equipment, a degree in computer engineering or electrical engineering usually is acceptable as well. Programs in these fields usually include classes in computer programming, networking, or systems design.

Because network technology is continually changing, administrators need to keep up with the latest developments. Many continue to take courses throughout their careers and attend information technology (IT) conferences to keep up with the latest technology. Some businesses require that an administrator get a master’s degree.

Licenses, Certifications, and Registrations

Certification programs are generally offered directly from vendors or from vendor-neutral certification providers. Certification validates knowledge and best practices required from network and computer systems administrators. Companies may require their network and computer systems administrators to be certified in the product they use. Microsoft and Cisco offer some of the most common certifications.

Other Experience

To gain practical experience, many network administrators participate in internship programs while in school.

Advancement

Network administrators can advance to become computer network architects. They can also advance to managerial jobs in information technology (IT) departments, such as computer and information systems managers.

Important Qualities

Analytical skills. Administrators need analytical skills to evaluate network and system performance and determine how changes in the environment will affect them.

Communication skills. Administrators must be able to describe problems and their solutions to non-IT workers.

Computer skills. Administrators oversee the connections of many different types of computer equipment and must ensure that they all work together properly.

Multitasking skills. Administrators may have to work on many problems and tasks at the same time.

Problem-solving skills. Administrators must be able to quickly resolve any problems that arise with computer networks.

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Field Support Engineer Jobs

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Field Support Engineer Career Paths

Field Support Engineer
Senior Systems Engineer Senior System Administrator Information Technology Manager
Data Center Manager
9 Yearsyrs
Engineer Systems Engineer Information Technology Director
Director Information Technology Infrastructure
13 Yearsyrs
Senior System Administrator Engineer Information Technology Manager
Director Of Information Technology Security
12 Yearsyrs
Project Manager Information Technology Project Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Technical Support Senior Engineer Senior Systems Engineer Information Technology Director
Director Of Infrastructure Operations
13 Yearsyrs
Technical Support Senior Engineer Technical Support Manager Information Technology Manager
Director Of Technology And Services
11 Yearsyrs
Field Engineer Systems Administrator Information Technology Director
Director, Technical Operations
10 Yearsyrs
Field Engineer Network Engineer Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Network Engineer Project Manager Information Technology Project Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Operations Manager
9 Yearsyrs
Project Manager Technical Project Manager Information Technology Manager
Information Technology Support Manager
8 Yearsyrs
Engineer Senior Network Engineer Network Administrator
Information Technology Systems Manager
8 Yearsyrs
Senior Systems Engineer Senior Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Information Technology Manager Information Technology Project Manager
Infrastructure Project Manager
11 Yearsyrs
Network Engineer Network Administrator Systems Engineer
Manager, Systems Engineering
9 Yearsyrs
Systems Administrator Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Subject Matter Expert Information Technology Specialist Information Technology Operations Manager
Senior Manager Infrastructure
12 Yearsyrs
Subject Matter Expert Business Analyst Technical Project Manager
Technical Account Manager
7 Yearsyrs
Senior System Administrator Project Manager Technical Manager
Technical Operations Manager
8 Yearsyrs
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Do you work as a Field Support Engineer?

Help others decide if this is a good career for them

Average Length of Employment
Top Employers Before
Technician 4.5%
Engineer 2.8%
Consultant 2.6%
Top Employers After
Consultant 4.8%
Engineer 3.3%
Technician 2.6%
Manager 2.4%

Do you work as a Field Support Engineer?

Field Support Engineer Demographics

Gender

Male

87.7%

Female

9.6%

Unknown

2.6%
Ethnicity

White

56.7%

Hispanic or Latino

16.3%

Black or African American

12.1%

Asian

9.8%

Unknown

5.2%
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Foreign Languages Spoken

Spanish

24.4%

Japanese

9.8%

French

7.3%

Carrier

7.3%

Arabic

7.3%

Swedish

4.9%

Portuguese

4.9%

Cheyenne

4.9%

Russian

4.9%

Chinese

2.4%

Vietnamese

2.4%

Romanian

2.4%

Yoruba

2.4%

Cantonese

2.4%

Norwegian

2.4%

Armenian

2.4%

Mandarin

2.4%

Hausa

2.4%

Korean

2.4%
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Field Support Engineer Education

Schools

University of Phoenix

20.3%

University of Maryland - University College

6.8%

National University

5.9%

Community College of the Air Force

5.9%

Strayer University

5.9%

More Tech Institute

5.1%

American University

5.1%

Texas A&M University

4.2%

American InterContinental University

4.2%

Colorado Technical University

4.2%

University of Utah

3.4%

New York Institute of Technology - Manhattan Campus

3.4%

A-Technical College

3.4%

Central Texas College

3.4%

Drexel University

3.4%

Johns Hopkins University

3.4%

Capella University

3.4%

Northeastern University

3.4%

Wentworth Institute of Technology

2.5%

University of North Texas

2.5%
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Majors

Electrical Engineering

23.6%

Computer Science

12.0%

Business

11.4%

Information Technology

9.0%

Computer Information Systems

7.0%

Electrical Engineering Technology

6.5%

Management

3.9%

Mechanical Engineering

3.9%

Computer Engineering

3.0%

Computer Networking

3.0%

General Studies

2.6%

Engineering

2.1%

Computer Systems Security

2.1%

Management Information Systems

1.9%

Information Systems

1.6%

Computer Technical Support

1.4%

Communication

1.4%

Education

1.2%

Project Management

1.2%

Environmental Control Technologies/Technicians

1.2%
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Degrees

Bachelors

36.9%

Other

24.3%

Associate

16.1%

Masters

15.6%

Certificate

4.1%

Diploma

2.5%

Doctorate

0.3%

License

0.1%
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Real Field Support Engineer Salaries

Job Title Company Location Start Date Salary
BTS Validation and Field Support Engineer Kineticom, Inc. King of Prussia, PA Sep 29, 2012 $143,000
BTS Validation and Field Support Engineer Kineticom, Inc. Redmond, WA Sep 29, 2012 $143,000
BTS Validation and Field Support Engineer Kineticom, Inc. Dallas, TX Sep 29, 2012 $143,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Redmond, WA Nov 24, 2014 $136,760 -
$156,760
Premier Field Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Nov 30, 2015 $135,400 -
$155,400
Premier Field Engineer-Global Business Support or Other Microsoft Corporation San Francisco, CA Sep 12, 2015 $135,400 -
$155,400
Premier Field Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Aug 12, 2015 $135,400 -
$155,400
Premier Field Engineer-Global Business Support or Other Microsoft Corporation New York, NY Jan 14, 2016 $134,000 -
$154,000
Premier Field Engineer-Global Business Support Delivery or Other Microsoft Corporation Redmond, WA Dec 15, 2014 $131,500 -
$151,500
Retail Network Field Support Engineer Apple Inc. Cupertino, CA Feb 02, 2015 $130,472 -
$145,400
Field Support Engineer Guavus, Inc. San Mateo, CA Sep 30, 2014 $130,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Redmond, WA Dec 12, 2014 $120,000 -
$140,000
Senior Near Field Communication (NFC) Support Engineer NXP Semiconductors USA, Inc. San Jose, CA Nov 20, 2015 $120,000
Premier Field Engineer-Global Business Support or Other Microsoft Corporation Redmond, WA Dec 01, 2016 $118,000 -
$138,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Reston, VA Mar 16, 2015 $117,600 -
$137,600
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Redmond, WA Feb 10, 2015 $116,272 -
$136,272
Staff Field Support Engineer APS Technology Inc. Houston, TX Apr 28, 2015 $113,000 -
$123,000
Premier Field Engineer-Global Business Support-Delivery or Other Microsoft Corporation Austin, TX Jan 05, 2015 $112,500 -
$132,500
Senior Field Support Engineer Spirent Communications, Inc. San Jose, CA Feb 15, 2016 $110,000 -
$120,000
Electronic Field Support Engineer Ivy Steel & Wire, Inc. Houston, TX Feb 05, 2008 $86,216
Field Support Engineer Anritsu Company San Diego, CA Apr 09, 2016 $85,000
Field Support Engineer Rockwell Automation, Inc. Roseville, MN Sep 13, 2010 $85,000
Field Support Engineer Panasonic Avionics Corporation Houston, TX Oct 01, 2011 $83,302
Development Field Support Engineer Research In Motion Corporation Irving, TX Sep 01, 2010 $82,000
Field Support Engineer-CT Sun Microsystems, Inc. New York, NY Jan 28, 2010 $81,445 -
$108,500
RBS Field Support Engineer Atlas Wireless & Telecommunications, Inc. Hayward, CA Oct 01, 2012 $80,000

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Top Skills for A Field Support Engineer

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  1. Computer
  2. Technical Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Provided personal computer equipment repair and related services for a global company within a network of 2,000+ Windows-based computer systems.
  • Reviewed functional specifications and technical documentation for clarity, completeness and to ensure technical support requirements were included.
  • Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
  • Constructed desktop and laptop systems including operating system, peripherals, driver installation and testing.
  • Performed remote support of field servers using PC Anywhere and Windows remote access.

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Top 10 Best States for Field Support Engineers

  1. Maryland
  2. Texas
  3. Virginia
  4. District of Columbia
  5. Connecticut
  6. Washington
  7. New Hampshire
  8. New Jersey
  9. Massachusetts
  10. Rhode Island
  • (1,896 jobs)
  • (3,080 jobs)
  • (3,279 jobs)
  • (607 jobs)
  • (483 jobs)
  • (1,258 jobs)
  • (282 jobs)
  • (1,071 jobs)
  • (1,487 jobs)
  • (120 jobs)

Top Field Support Engineer Employers

Jobs From Top Field Support Engineer Employers

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