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Become A Field Support Representative

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Working As A Field Support Representative

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Field Support Representative Do At Johnson Controls

* Take inbound phone calls from technicians requesting uploads and downloads, programming information into new or existing accounts in response to tech request or by scope of work.
* Generates field service work order requests when unable to establish remote DLL session.
* Completes data entry into programming if required when completing a download.
* Resolves technical issues through research and investigation and responds back to appropriate parties via phone.
* Performs and issues confirmations when panel download has been completed.
* Other duties as assigned

What Does A Field Support Representative Do At The KeyW Corporation

* The Field Support Representative (FSR) is responsible for conducting day to day sensor system tracking and trouble shooting of KEYW deployed systems, deployment to field site locations for system startup and site support, and advanced training and instruction of KEYW and/or customer sensor systems such as, but not limited to; Electro Optical (EO), Light Detection and Ranging (LIDAR), Synthetic Aperture Radar (SAR), etc.
* The FSR will also be responsible for the test and evaluation of new sensor systems and for the specific development of Tactics, Techniques, and Procedures associated with the planning, implementation and execution of the systems.
* The FSR is a critical liaison role between the FLD Engineering and operations departments.
* FSRs must also remain physically and mentally willing and capable of rapidly deploying to remote and austere locations for up to 90 days at a time, and at the request of the company, assume the position of Site Supervisor.
* FSRs are required to maintain a FAA Class III Flight Physical, immunizations (as required for deployment locations), and to complete all pre-deployment training such as but not limited to the on-line DoD training program.
* The FSR reports to the Director of Operations.
* Qualifications

What Does A Field Support Representative Do At Crossmark

* Make outbound calls providing direction on RR compliance and answer incoming calls in a call center environment for the Retail and Dedicated teams.
* Provide accurate answers to a variety of issues including: sales plan questions, voicemail questions, SalesTrak, package tracking, RR procedures, and RR training.
* Complete order entry for requests of inventory items.
* Accurately document calls in the CRM database and SalesTrak Rep View.
* Complete various reports/tasks as requested, following a schedule with ongoing reports/tasks.
* Communicate with Client Services on sales plan questions and special situations.
* Provide quality control for sales plans By communicating issues and questions to Client Services.
* Maintain a working knowledge of retail store call procedures by working sales plans and resets in the field on occasion to gain experience with RR procedures, store procedures, product knowledge, and client knowledge.
* Keep manager informed of communication with outside departments relating to the field support department.
* Qualifications
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
* The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

What Does A Field Support Representative Do At Ricoh Americas Corporation

* An integral member of the service team by supporting the daily operations of one or more MS locations for all contracted service.
* Assists with new MS site implementation.
* Utilizes TRAC for tracking onsite services
* Understand site requirements and performing associated duties
* Knowledgeable of all area services within assigned accounts
* Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
* Routinely spend time overseeing the service delivery quality and answering the questions of on-site staff
* Optimizes services and personnel resources in a wider area beyond the site level in order to meet deadlines.
* Fills in for absences or vacations of the onsite resources, may include site supervisor.
* Coordinates all aspects of services, which entails traveling to and from various accounts.
* Answer questions for the other staff during completion of in-house and off-site services.
* Creates and maintains a customer-focused environment.
* Is responsible for customer satisfaction by engaging end-user feedback.
* Is responsible for raising customer issue to ESM/AOM, Supports the resolution to completion.
* Validate Site Procedures guide documentation, escalating gaps to SM/ESM/AOM
* Routinely identifies and documents process improvement suggestions and communicates them to management.
* Assists in the training of new and existing employees.
* Focus daily time to overseeing employee work and answering questions.
* Ensures field compliance with RICOH Service Excellence performance requirements.
* Proactively manage service requests for hardware and software solutions in the service center.
* Arrange for service calls and follow through on escalations
* Effectively escalate technical issues as defined in site procedures guide
* May order operational supplies for support of contracted services per procedures guide
* Collects data for the completion of the Monthly Management Report as directed
* Proficient in implementation, documentation of site procedures, and sufficient quantity to support operations now and in the future
* Other duties as assigned

What Does A Field Support Representative Do At Quintilesims

* Ensure all surgeons and staff are familiar with the Project and applicable changes (i.e.) new packaging, discontinued codes, new codes and new launches as well as materials upgrade) in connection with the Products.
* Ensure that storage of Products at all Target Accounts is completed (change from horizontal to vertical)
* Support account in their questions and requests regarding Project
* Report any risks or additional requests from the account to the Player/Coach and the Ethicon team (ie Ethicon Field lead)
* Acquire in-depth knowledge of Products while covering large territories.
* Interact with surgeons and surgical suite staff.
* The role of the Field Support Representative is to lead the Client’s implementation and execution of the Project in the US market at Client’s Target Accounts.
* In particular, they will be responsible to support the Target Accounts and help the customers manage the Product portfolio changes as defined by Project.
* Responsibilities include: Own end-to-end field implementation and execution of Project for key targeted accounts (new packaging storage implementation, educate hospital staff on additional changes related to the Project (i.e. codes changes, material upgrade, launch of new codes, etc).
* Understand the role that the physicians, nurses, support staff, and hospital administration play in the project management process.
* Provide technical and professional support to assist customers regarding the Products and the Project.
* Build excellent customer relations with physicians, nurses and other hospital personnel.
* Demonstrate the ability to handle customer questions and objections about the Products
* For avoidance of doubt, the Field Support Representatives will not be responsible for promoting and selling the Products.
* IQVIA offers a friendly, progressive work atmosphere and a comprehensive benefits package including medical, dental, life insurance and vision coverage, tuition assistance, bonus plan and 401(k).
* We look forward to the prospect of working with you! Please apply on-line at: www.iqvia.com at http://www.iqvia.com

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How To Become A Field Support Representative

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.


Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.


Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.


Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Support Representative jobs

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Field Support Representative Demographics


  • Male

  • Female

  • Unknown



  • White

  • Hispanic or Latino

  • Asian

  • Unknown

  • Black or African American

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Languages Spoken

  • Spanish

  • Dakota

  • Mandarin

  • German

  • Urdu

  • Arabic

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Field Support Representative

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Field Support Representative Education

Field Support Representative

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Top Skills for A Field Support Representative


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Top Field Support Representative Skills

  1. Quality Customer Service
  2. FSR
  3. Technical Support
You can check out examples of real life uses of top skills on resumes here:
  • Provided quality customer service through regular interaction and communication with store managers, owners, employees, and Redbox personnel.
  • Instruct FSR's on the proper policies and procedures, company requirements and technical information related to performing their duties.
  • Assisted technicians with technical support and installation of equipment.
  • Instruct military units on vehicle maintenance at unit and direct support levels.
  • Developed positive relationships with account base by troubleshooting conflicts as they arose.

Top Field Support Representative Employers

Field Support Representative Videos

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