Field support representative jobs near me - 212 jobs

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR

The HCHB Support Representative is responsible for handling software support calls and tickets initiated by Addus Home Health, Hospice, and Private Duty, and Personal Care branches. The role will also assist in training during acquisition integration projects as well as testing hot fixes and system upgrades HCHB releases. Must have recent Homecare Homebase Software experience. Schedule: Remote Role / Monday - Friday 8am to 5pm. >> We offer our team the best Medical, Dental and Vision Benefits Continued Education PTO Plan Retirement Planning Life Insurance Employee discounts Essential Duties: Managing a service desk (ServiceNow) ticket queue which includes triaging incoming requests, managing escalations to Addus team members, building out new worker login profiles, device buildout, user errors, and assisting branches in clearing claims or preventing ineligible claims. Consult with HCHB's Customer Experience team as needed to provide solutions to HCHB errors. Submit and follow up on HCHB Support Tickets. Assist in project tasks related to new agency acquisitions. Communicate with branches via phone, email, and live chat in a timely fashion to identify and resolve reported issues. Identifying trending issues and providing thorough research and documentation of findings. Effectively provide consultation and education on the appropriate use of all products within the HCHB Suite. Ability to take assigned projects to successful completion. The role may also include training staff during HCHB rollouts, assisting in HCHB quarterly release testing, assist in audit reviews, and develop and conduct training programs to support team members on HCHB applications. Position Requirements & Competencies: High school diploma or GED equivalent, some college preferred. No less than 2 years of recent HCHB software experience. Excellent written and oral communication skills. Excellent customer service skills. Computer proficiency required: including intermediate level knowledge in Microsoft Suite. Ability to analyze and interpret situations to complete tasks or duties assigned. Detail oriented, strong organizational skills. Team players who are passionate about their work and will actively contribute to a positive and collaborative environment. Quick learners with strong problem solving and creative thinking abilities. Driven individuals who remain engaged in their own professional growth. Ability to Travel: Heavy travel (varies and may exceed 50%) is required during acquisition phases. Some travel may be required on weekends or evenings. Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. To apply via text, text 9930 to ************ #ACADCOR #CBACADCOR #DJADCOR #IndeedADCOR We may text you during the hiring process. By proceeding, you give us permission to text you at the mobile number provided. Message and data rates may apply. Message frequency varies. Reply 'Opt Out' at any time if you no longer wish to receive text messages regarding our opportunities. Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index.

Are you a natural problem-solver? Do you love to take initiative and thrive as part of a team? If you are a professional multitasker with motivation to excel, join the Double A Solutions team as a Customer Support Representative. This role requires availability until 6pm EST. THE COMPANY: Double A Solutions has been offering innovative software solutions nationwide since 2003. Our mission is to develop cutting-edge SaaS software allowing companies to automate and eliminate the manual activities they may be doing today. In addition to building software, we are striving to serve our customers in a professional manner and help them get the most out of the products we produce. Learn more about us and our products here: ******************************************* Meet our team here: ******************************************* THE POSITION: We are looking for a full-time Customer Service Representative. An effective Customer Service Representative has excellent problem-solving skills, knows how to use their resources, works well on a team, takes initiative, and is very detail-oriented. In this role, you would be responsible for working with new and existing customers by: Answering incoming customer inquiries Collaborating with management teams to stay updated on new products, services, and policies Recording customer information within our customer support database. Zendesk or other ticketing system experience preferred Engaging with clients in a friendly and professional manner while actively listening to their concerns Offering support and solutions to customers in accordance with the company's customer service policies Collaborating with the software development team for troubleshooting and ticket solving methods WHY SHOULD YOU APPLY? Comprehensive benefits package, including medical, vision, 401K and PTO A fantastic work culture that has values you can stand behind Ability to work remotely from home Opportunities for growth, both personal and professional Work for a company where you are more than just a number INTERESTED? If you have experience in a call center setting and want to be a part of a company with a great work culture that values you as an employee, apply now!

We are looking for passionate customer support representatives to join our rapidly expanding team. You will be responsible for delivering concierge-level, white glove support to our customers and differentiating Twist Bioscience as a biotech industry leader. You'll interact, support and build strong relationships with a wide range of sales staff including account managers, field application scientists and technical support specialists. You'll also support a broad range of customers who are engaged in ground-breaking genetics research. Your goal is to achieve high customer satisfaction scores, drive loyalty to Twist Bioscience's products, and reinforce the quality of our brand. What You'll Be Doing: Respond to and resolve product, service and order inquiries and problems via email, chat and phone by: identifying the cause of the problem collaborating with other stakeholders to develop a solution presenting the solution to the customer following up to ensure the customer is completely satisfied. Process sales purchase orders by entering and validating the accuracy of the information provided by customers and sales staff. Resolve any errors effectively and efficiently. Some orders require an advanced understanding of Twist's product line to process. Provide information and guidance to help customers: decide which product to buy navigate and use our ecommerce website understand the status of their order Stay current on the status of key account orders currently in the production pipeline and provide proactive updates to internal stakeholders. Generate sales quotes for sales reps within Salesforce quote to cash system. For Singapore position: In addition to responsibilities listed above, provide guidance on Asia region import / export logistics and compliance. Flexible work hours are preferred; will be supporting different time zones. Two available shifts, Monday through Friday 6:00am - 3:00pm or 8:00am - 5:00pm plus flexible weekend shifts. Each Twist employee is responsible for complying with applicable Quality Management System (QMS)/Information Security Management System (ISMS) standards in the execution of their daily activities and ensuring product or service meets regulatory requirements, customer requirements and the established QMS/ISMS policies and procedures. What You'll Bring to the Team Bachelor's degree, preferably in life sciences or related field. 1-2 years work experience in biotech industry. 2+ years customer-facing experience. Excellent verbal and written communication skills. Attention to detail. Able to multi-task, prioritize, and manage time effectively. Strong computer skills, familiarity with G-Suite, preferably including Salesforce About Twist Bioscience Twist Bioscience synthesizes genes from scratch, known as “writing” DNA. Just as children learn to both read and write, the next phase of development for the genomics revolution is the ability to write DNA. At Twist Bioscience, we work in service of people who are changing the world for the better. In fields such as health care, agriculture, industrial chemicals and data storage, our unique silicon-based DNA Synthesis Platform provides precision at a scale that is otherwise unavailable to our customers. Twist Bioscience Corporation is an Equal Opportunity Employer. Twist Bioscience Corporation provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic characteristics, or any other category protected by law. #LI-AB1 The base cash compensation for this California-based role is below. In addition to base salary, this role is eligible for bonus, equity, and a generous benefits package. Final compensation amounts are determined by multiple factors, including candidate skill, experience, expertise, and location and may vary from the amount listed above. Compensation may be different in other locations.San Francisco Bay Area Pay Range$60,000-$80,000 USD

About the job Customer Support Representatives will primarily report to a Sr. Qualitative Specialist, who leads handling customer requests and associated procedures. We have a collaborative and innovative workplace and the expectation is that as a Customer Support Representative, you will work closely with other departments to improve tactics, processes, and communications over time. A Representative may need to respond to chat requests and be present in interviews after typical work hours or on the weekend. Weekday schedules will be flexible in order to balance out these commitments as necessary. Responsibilities Help members troubleshoot issues they encounter while using the Live platform and provide actionable tips to resolve the problem. Represent the client in IDI & Focus Group Waiting rooms & proactively confirm member qualification and device functionality prior to interviews. Follow communication and security procedures, guidelines, and policies including all known PI procedures. Moderate incoming Qualitative Research Responses based on Commercial team requests and general platform quality support needs. Qualifications Previous customer service experience. Strong verbal and written communication skills Experience multi-tasking in a fast-paced and changing environment Proactive, organized, and detail oriented Self-starting professional with a positive attitude Empathetic communicator with a customer-focused mindset Problem-solving and logical thinking skills; you demonstrate initiative, take ownership of customers' needs, and make suggestions to improve processes and customer service Ability to work in a team environment and work a flexible or weekend schedule to meet our business needs Computer-literate and proficient in Microsoft Excel / Google Drive Previous Salesforce and or Zendesk experience is a plus, but not required Benefits We take care of our employees and their families. We have generous health dental and vision benefits, and our 401K plan vests immediately A friendly, fun, and collaborative work environment that allows for frequent exposure to executives The opportunity to make an immediate impact as a part of a fast-growing company The target base compensation for this role is $45,000 - $69,000 / yr.

We are seeking motivated and dependable individuals to join our remote team as Customer Experience Support Representatives. This work-from-home opportunity is available to applicants residing in the United States who are comfortable assisting customers through inbound phone communication. The focus of this role is to provide a consistent, respectful, and accurate customer experience while following established service guidelines. As a Customer Experience Support Representative, you will handle incoming calls from customers who have general questions, require clarification, or need routine assistance. You will listen attentively, review customer information using internal systems, and provide clear responses based on approved procedures. This role is strictly support-focused and does not include outbound calling, sales, marketing, or promotional tasks. All interactions are initiated by customers. Remote training is provided to prepare you for success in this role. Training covers system navigation, communication standards, documentation requirements, and quality expectations. Prior experience in customer service or call center environments is helpful but not required. We value reliability, professionalism, and the ability to follow structured workflows. Working from home requires focus, organization, and accountability. Candidates must have a quiet, dedicated workspace, dependable high-speed internet, and basic computer skills. You should be comfortable working independently, managing time effectively, and accurately entering information during customer interactions. This position may offer flexible scheduling options depending on business needs. Both part-time and full-time roles may be available. Many team members appreciate the flexibility and stability that remote work provides. Consistent performance may lead to extended or long-term opportunities. Our remote work culture emphasizes accountability, clear communication, and service quality. Supervisors and support staff are available to provide guidance, feedback, and assistance. We strive to maintain a structured, professional, and supportive remote environment.

Customer Support Representative - Remote | Full-Time | 40 Hours/Week Are you a friendly, organized, and detail-oriented professional who excels at multitasking, customer communication, and coordination? Do you enjoy supporting customers and managing service schedules-all from the comfort of your home? If so, Workforce Solutions wants YOU! We are seeking a remote Customer Support Representative / Scheduler to be the primary point of contact for customers enrolled in our Program. This full-time role requires 40 hours per week, with standard availability Monday through Friday, and occasional Saturday hours or adjusted schedules as needed to support program requirements. About the Role As a Customer Support Representative, you will be responsible for handling customer inquiries, managing service appointments, tracking account activity, and communicating with subcontractors and internal teams. You'll play a key role in delivering an exceptional customer experience through clear communication, prompt issue resolution, and well-organized scheduling. As the primary contact for your own customer base, you will be responsible for moving them through our different phases of work; including troubleshooting issues and communicating with customers directly, all day long. Expect 75 outbound calls a day, text messages, emails and other forms of communications to external parties and our internal teams. This is a remote opportunity for someone with customer service experience, strong coordination skills, and the ability to thrive in a fast-paced, service-oriented environment. Key Responsibilities Customer Support: Act as the first point of contact for customers enrolled in our multi-service program, responding to inquiries with professionalism and clarity. Scheduling Coordination: Manage appointment scheduling across multiple services and subcontractors, ensuring jobs are booked efficiently and completed on time. Account Management: Oversee a portfolio of customer accounts, tracking service history, open requests, follow-ups, and overall satisfaction. Problem Solving: Address customer concerns with empathy and effectiveness, collaborating with internal teams and subcontractors to resolve issues quickly. Communication: Maintain clear and proactive communication with customers via phone, email, and text, keeping them informed about scheduling, service status, and updates. Documentation: Accurately log interactions, service notes, and customer preferences into the CRM and/or project management software. Required Experience: Proven experience in customer service, account management, or client-facing roles. Skills: Strong verbal and written communication skills - confident, clear, and friendly. Ability to coordinate multiple accounts, services, and priorities simultaneously. Highly organized, dependable, and detail-oriented. Tech-savvy, with the ability to quickly learn and navigate scheduling and customer service platforms. Preferred (Not Required): Familiarity with project or service management systems is a plus. Work Environment Remote position - work from home with full-time availability. Standard schedule: Monday through Friday, 40 hours/week; Saturday availability and flexible scheduling as required by program needs. Frequent communication with customers, subcontractors, and internal teams via phone, email, and CRM tools. Fast-paced environment with a focus on customer satisfaction, timely scheduling, and accurate record-keeping. What We Offer Training: Paid training to ensure success in your role. Supportive Team: A collaborative and service-driven environment. Growth Opportunities: Career advancement within Free From Market. Impact: Contribute to programs that help homeowners save energy and improve comfort. If you're a customer-focused multitasker who thrives in a remote, fast-paced setting and takes pride in creating a seamless service experience, we'd love to hear from you! Benefits: Dental insurance Health insurance On-the-job training Paid time off Vision insurance Work Location: Remote

The Company: Outschool's mission is to inspire kids to love learning. In our fast-changing world, the traditional educational system struggles to meet the diverse and evolving needs of young learners. Outschool reimagines this system, offering flexible and engaging learning experiences as a supplement and alternative to traditional education. By connecting learners with a global community of teachers and peers through our online platform, we make learning personal, dynamic, and deeply human. We've made significant strides since launching our marketplace of live online classes in 2017. Finding initial success with secular homeschoolers, we then expanded to enrichment learning to meet the needs of a wider audience, growing our business 16x since 2019. Post-pandemic, we have evolved our platform to power academic learning, incorporated AI, and have begun to grow our international community. We're proud to have served over 1M passionate learners with more than $100M in annual bookings. Driving disruptive, positive change in education is rewarding and hard. Outschool team members are encouraged to challenge themselves, take risks, and grow in their careers. We look for talented people whose sense of urgency, innate curiosity, and determination to drive impact will help Outschool achieve outsized results in pursuit of our mission. We invite you to be part of an ambitious team dedicated to ensuring every learner can navigate the future with curiosity, resilience, and a love of learning. About The Role As part of the Customer Support team, you will help ensure every parent, teacher, and learner in the Outschool community has a great experience. We're hiring multiple Customer Support Representatives who will become experts in Outschool's inner workings, primarily handling customer support conversations via chat and email. We're looking for people with strong investigative, decision-making, and writing skills who can work independently to resolve complex, sometimes ambiguous issues in a fast-paced environment. Core Responsibilities: Provide high-quality product support to parents and teachers, primarily via chat and email Resolve customer inquiries with empathy, clarity, and sound judgment Handle more complex or sensitive support situations, escalating internally when appropriate Follow established workflows while adapting to new products, tools, and policies Take on additional CX-related tasks as needed to support team operations Desired Experience & Skills: Quick learner with a passion for Outschool Strong written communication skills with a customer-first mindset Comfortable working independently and making decisions within defined guidelines Thrives in a fast-changing environment, with a track record of adapting to new products and features Nice to Have: Experience in K-12 education Startup experience Bachelor degree Background in escalated support or QA of customer interactions Technical aptitude or experience supporting software products with complex workflows Hours and Compensation: Outschool recruits across the U.S. and Canada. This role is anticipated to work 35-40 hours per week, with an anticipated hourly rate of $20 - 25. Hours are flexible within daytime US based hours and will include 1 weekend day. Benefits & Culture: At Outschool, we believe that taking care of one another enables us to do our best work. To us that means: Shared Financial Success: Competitive salaries, stock options, retirement plans. Health & Wellness: Comprehensive medical, dental, vision, disability, and life insurance - plus fertility/family planning coverage and access to ModernHealth coaching & therapy. PTO & Family Benefits: Generous PTO and family leave policies. Hybrid & Remote-Friendly: Outschool has a distributed team across the U.S. and Canada and a new office in San Francisco. Bay Area-based employees work in the office part of the week and receive commute-related benefits. Team members outside the Bay Area remain fully remote, with support for expensable home office setup, internet, and weekly meals to stay connected no matter where you are. Lifelong Learners: Annual budgets for professional development and DEI learning; budgets for children to take Outschool classes. Community Impact: Outschool matches employee donations to eligible charities and supports Outschool.org's nonprofit programs. Outschool is an equal opportunity employer. We view diversity as a moral imperative and competitive advantage. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We plan and structure our interviews to directly assess skills and experience. If you require a reasonable accommodation to participate in the job application or interview process, please contact ************************. Benefits packages are included for full-time employees only. Please note benefits and perks may vary for employees based outside of the US and Canada. Full-time employees must be a citizen or legal residents of the U.S. or Canada and reside in U.S. or Canada, unless specifically indicated otherwise. Once you submit your application, Outschool will process your personal data to evaluate your candidacy for employment. Unless specifically indicated otherwise, we hire employees only in the U.S. and Canada. Applicants else where should be aware that we may discard your application upon submission or we may ask if you would like us to retain it later should there be consideration (this is not typical at all). If you are selected for interviewing, your data will be shared with interviewers and personnel involved in that process. If not hired, your application will be retained for one year in case there is another suitable role. You may opt out of this at any time. Please see our Employee/Applicant Privacy Notice for more detailed information. If applicable, as you progress through the process, we will be clear about what information is being asked for and what happens with that information.

We are hiring for skilled Customer Service Support Specialist. You will perform data processing tasks using a basic Microsoft Excel program. Medical insurance data entry experience is highly preferred. To be considered for this position, must have a minimum of a High School Diploma and a minimum of 2 years of solid Customer Service experience, focused attention to detail and be self-motivated. Position Details: Full time, contract (Part-time positions available) M-F schedule - days Processes customer data information Maintains and updates all customer data information in all systems

Join Our Team - Work from Anywhere! Are you ready to ignite your career in insurance sales? We are seeking enthusiastic, motivated, and personable individuals to join our rapidly growing company. This is your opportunity to build a rewarding career, achieve unlimited earning potential, and be part of a supportive and dynamic team. Requirements / Responsibilities / Rewards Unlimited Earning Potential: Set your own pace and grow your income based on your effort and results. Mentorship Program: Learn from experienced leaders to unlock your full potential. Career Advancement: Advance your career quickly, with leadership opportunities available for high performers. Dynamic Work Environment: Enjoy a fun, challenging, and supportive culture that pushes you to exceed your personal best. Work from Anywhere: Flexible remote work combined with world-class support from our team. Key Requirements Excellent Communication: Clear, professional, and courteous interactions with clients. Basic Computer Knowledge: Comfort using virtual engagement tools and technology. Strong Work Ethic: Committed to delivering exceptional service and exceeding goals. Outgoing Personality: Energetic, positive, and engaging presence that leaves a lasting impression. Time Management Skills: Efficiently manage your schedule to ensure productivity. Leadership Experience (Optional): Prior management experience valued, with growth opportunities for future leaders. Team Player & Independent Contributor: Ability to thrive in collaboration while taking initiative independently. Additional Information Assistance obtaining your state certification will be provided if not already held. Ongoing support for professional growth and financial development. Ready to Take the Next Step? If you're driven, ambitious, and ready to launch or elevate your career, apply today to join Globe Life as a Remote Sales Representative - where your effort, talent, and dedication determine your success! Supplemental pay Commission pay Bonus pay Benefits Flexible schedule Life insurance

Now Hiring: Remote Customer Support Representative - Entry Level | No Experience Needed | Immediate Start! Globe Life AO is growing rapidly, and we're looking for motivated individuals to join our remote customer support team. This is a perfect opportunity for those looking to kickstart their career, switch paths, or find a flexible remote role with full support and training provided. If you're ready to start something new and meaningful, apply today and start this week! What You'll Be Doing: Professionally assist clients via phone, email, and chat Explain benefit coverage and policy details clearly and confidently Accurately update client records and assist with policy inquiries Deliver excellent customer service with a friendly, solutions-focused approach Stay organized, meet goals, and thrive from the comfort of your home What We're Looking For: No experience required - just a great attitude and eagerness to learn Strong communication and basic computer skills Dependable, self-motivated, and able to manage your time Must be 18+ and based in the U.S. Why Join Globe Life AO? Start Immediately - Fast interview and onboarding 100% Remote - Work from anywhere in the U.S. Weekly Pay + Bonuses - Earn based on performance Flexible Schedules - Full-time and part-time roles available Career Growth - Promotions based on performance, not seniority Top Searched Keywords (Yes, We Hit Them All!): No Experience Needed · Remote Jobs · Entry-Level · Customer Support · Work From Home · Immediate Start · Training Provided · Flexible Hours · Hiring ASAP · Virtual Interview Apply Today - Start Your Remote Career This Week! Click “Apply Now” and our team will reach out within 24-48 hours to schedule a quick virtual interview. Take the first step toward a rewarding, flexible career with Globe Life AO!

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop's vision to the industry's leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we're not just building software. We're building a movement. We're empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time. Come build with us. Join the journey. Shape the future of auto repair. Working the Tekmetric Way At Tekmetric, we're building a culture where winning matters - not for ego, but because when our customers win, we win together. We move fast, stay curious, and take full ownership of our results - no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you'll feel right at home here. We're direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager's). This is a place for builders, not bystanders. Success here takes focus, follow-through, and a willingness to roll up your sleeves - but if you're driven by meaningful work and real results, it's deeply rewarding. You'll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals. Be yourself, stay mission-focused, and you'll thrive. If that energizes you, we can't wait to meet you. Where We Work: At Tekmetric, great work can happen anywhere - but great teams are built through intentional connection. Our hybrid model means no role is fully remote, offering flexibility while strengthening collaboration and alignment. We host team and company-wide offsites throughout the year to deepen connection and reinforce shared goals. Attendance is expected and fully supported. This position requires 3-4 days per week onsite in our Houston office. About the Role: We are looking for the kind of person who gets energized by helping others and solving puzzles. We want someone who loves digging into problems, finding clear answers, and delivering solutions that actually make someone's day better. We need to fill our team with someone who's passionate about technology, excited to troubleshoot with empathy, and ready to grow alongside a fast-moving software company in the automotive industry. You'll be the first line of connection for our customers - not just answering questions, but actively listening, learning, and guiding them to success. What You'll Do Tackle customer questions head-on with curiosity and enthusiasm - whether it's over phone, chat, or email - by quickly identifying issues and guiding customers toward effective, satisfying solutions. Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported - no matter how complex the challenge. Embrace transparency when helping customers navigate product issues by clearly explaining what's happening and what to expect next. Serve as the customer's voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements. Keep records sharp and accurate by updating tickets, account details, and communication logs with care. Stay sharp on product features, industry trends, and customer service best practices - and bring that knowledge into every conversation. Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience. Consistently meet or exceed performance goals that help us deliver best-in-class support. Jump in to support teammates when needed - we grow stronger together. This is an exciting and rewarding role for anyone that wants to develop or even kick-start their career in customer success! There are many opportunities for career development and progression. What You'll Bring A minimum of 1 year of experience in a customer-facing organization (experience with a SaaS company is preferred) Understand basic financial and accounting concepts with a business mindset Strong empathy for customers AND passion for growth Great interpersonal skills with a problem-solver mentality Experience with following defined processes using CRM and ticketing systems (HubSpot and Zendesk, a plus) A high level of energy, drive, enthusiasm, initiative, commitment, and professionalism - A strong aptitude for quickly building rapport with customers A self-starter attitude with solid organizational skills and attention to detail Strong written and verbal communication skills Strong technical acumen 2 years experience in contact center 2 years experience with Zendesk Why You'll Love Working With Us Health & Wellness That Have You Covered: Enjoy the flexibility of remote work Competitive base salaries that reflect your value. Generous Paid Time Off, because we know you do your best work when you're well-rested. Support for every stage of life-with paid maternity, parental bonding, and medical leave for you or your loved ones. Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families. Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp. Investing in Your Future (and Present): 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you. Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further. Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind. Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best. After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. Keep growing with support for continuing education - we're invested in your development. Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities! Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a Global Team Making a Lasting Impact with Lumivero Are you ready to be part of a team that's changing the world? At Lumivero, we develop powerful data-intelligence software that empowers users to answer their most pressing questions. Our trusted research, decision-making, and organizational tools help academic and corporate professionals create impactful insights from their most complex data - enabling them to work more efficiently and make informed, confident decisions. The Customer Support Representative is the first point of contact for our members. With every interaction, you're not just supporting software, you're supporting people. You'll help solve problems, answer questions, and ensure our members feel valued and cared for. Our ideal candidate is a curious investigator, a technical problem-solver, and a great listener. You'll use your communication skills, product knowledge, and creativity to support our members and show them that behind our great software are amazing people who genuinely care.Key Responsibilities Respond to member inquiries with clear, professional communication and correct grammar. Guide members through product usage with accurate, concise instructions. Ensure timely follow-up on open tickets, especially when awaiting member responses. Collaborate with members and engineering to identify, reproduce, and troubleshoot software issues. Participate in internal product testing as needed. Assist Sales and Success Managers in identifying and resolving product-related issues. Develop and maintain strong knowledge of all product features and functionalities. Contribute to both internal and external knowledge bases to improve self-service support. Monitor and analyze support trends to identify opportunities for product improvements or process changes. Generate creative ideas to reduce ticket volume and enhance the support experience. Create helpful content (e.g., FAQs) for students, site supervisors, and faculty. Quickly identify and act on potential compliance or critical issues. Proactively monitor ticket patterns and identify possible account risk factors. Pinpoint root causes of recurring issues and work closely with the Success team to mitigate risks. Escalate urgent matters following established procedures to appropriate internal teams. Required Skills and Experience Problem Solver; Multi-tasker 2+ year experience working in a Technical Customer Support or Software Support role Excellent communication, organization skills, and time management skills. Strong ability to work with precision and attention to detail. Preferred Skills and Experience Experience with academic work habits and requirements Experience with data privacy regulations HIPAA and GDPR preferred. Salesforce CRM experience. Benefits Annual base salary is $40,000 - $42,000, depending on qualifications. An annual performance-based bonus to recognize personal excellence. Annual tech stipend to get what you need to do your best work. Flexible, remote first work environment and a diverse, global team. Opportunities for career advancement as Lumivero grows. Help Transform Our World with Powerful Insights - Join Our Team! At Lumivero, we believe in the power of research and informed problem-solving. Our data-intelligence software helps professionals in academia and business collect, organize, and analyze structured and unstructured data to identify risks, opportunities, themes, and patterns. Lumivero empowers them to do it all smarter, better, and faster! Our diverse, global team is made up of experts in their fields and dedicated professionals building best-in-field software. We're passionate about the customers we serve, the products we create, and the problems we solve. Lumivero is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Lumivero is an E-Verify Employer. You can review the E-Verify Poster. Lumivero is committed to supporting individuals requiring accommodation in the application process.

Who Are We: Comply is the leading provider of compliance SaaS and consulting services for the global financial services sector. With more than 5,000 clients and hundreds of employees across the globe, Comply empowers Chief Compliance Officers and their teams to proactively manage regulatory obligations, mitigate risk, and scale with efficiency and confidence. Comply serves thousands of global financial services clients including broker-dealers, insurers, investment banks, private funds, RIAs, and wealth managers who rely on Comply offerings to power their compliance programs. To learn more about Comply, visit comply.com The Role Comply is looking for a polished, passionate, and empathetic Customer Support Representative to join our dynamic team and take our highly-rated customer support services to the next level! In this role, you will be responsible for acting as a liaison between Technical Support and Product Teams to advocate our client's needs, managing client account activation implementations to meet deadlines, and gathering customer feedback to improve processes. Our ideal candidate is patient with investigating and troubleshooting to effectively resolve issues, has a “How Can I Help” mindset, and thrives in a fast-paced environment focused on providing an exceptional customer support experience. If you are genuinely excited to help customers, problem-solving comes naturally to you, and you strive to exceed customer support expectations, let's connect! This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall career development within the organization! Responsibilities: Perform set-up and configurations within the Comply platform to effectively activate new client accounts. Respond efficiently to customer inquiries and maintain exceptional customer satisfaction. Manage customer account activation implementations to ensure customer satisfaction and meet deadlines. Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform. Prioritize incoming customer support cases in a high-volume, fast-paced environment. Manage support case details in our case tracking system. Respond to customer questions, update clients on project status, and troubleshoot issues promptly. Collaborate daily with our Technical Support and Product Development teams to represent our customers' needs, both immediate and long-term. Manage multiple projects simultaneously, prioritize tasks, and reach deadlines. Provide efficient productivity and exceed client's expectations for support. Skills and Qualifications: Must be open to working multiple West Coast hour shifts including: West Coast Shift 1: 9AM(PST) -5PM(PST) Monday through Friday. West Coast Shift 2: 12PM(PST)- 8PM(PST) Sunday through Thursday. West Coast Shift 3: 9AM(PST)-5PM(PST) Monday through Thursday, and 1:00PM-9:00PM (PST) on Friday. Bachelor's Degree with 0-3 years of work experience Must be open to work evenings, occasional weekends, and/or holidays. Major in Accounting, Finance or Economics is a plus! Excellent customer-facing and communication skills, both written and verbal. Ability to accurately analyze and interpret data. Exceptional organizational and time management skills. Superior troubleshooting, resolution, and analysis skills. Ability to perform complex tasks and prioritize multiple projects. Previous experience in a high-volume call environment and/or customer support role is a plus! Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus! To learn more about our values, mission and the wide-range of perks offered to employees at COMPLY, visit ******************************** COMPLY is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. COMPLY is aware of scammers posing as COMPLY employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers. To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit ******************************** Comply is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment. Applicants must be authorized to work for any employer in the United States. Currently, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Comply is aware of scammers posing as Comply employees and extending job offers via direct messaging, texts and social media platforms. These are fraudulent and should be treated as such. To learn more about this, please review our Statement of Fraudulent Job Offers.

Who We Are: At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced-and uncomplicated-digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way. What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement *This position operates under the hours of Monday-Friday, 11AM-8PM EST We're Looking For: A Customer Support Representative (CSR) who will be responsible for providing superior technical support and troubleshooting for OPENLANE customers. This position will use a range of technical expertise including customer service skills, tools, and resources available to deliver effective solutions to technical issues. You Are: Customer Obsessed. You're someone who consistently puts the needs and satisfaction of customers at the forefront, striving to deliver exceptional experiences and build lasting relationships Organized. You possess a high level of efficiency and effectiveness in managing tasks, information, and resources. Tech-Savvy. You have a deep understanding and adeptness with technology, effortlessly navigating digital tools and innovations to solve problems. You Will: Identify, research, and resolve technical and end-user application failures and deficiencies. Ensure proper follow-through on all directives, bulletins, and schedules from management. Work to proactively identify areas where product improvements can be made to provide enhanced ease of use and functionality. Educate and coach customers on best practices for using OPENLANE products and services. Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise. Serve as a Subject Matter Expert for the design and development of training materials. Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. Continuously engage in self-directed learning opportunities to increase functional product knowledge Document known errors, workarounds, procedures, and product-specific information. Who You Will Work With: Reporting to the Customer Service Manager, this role will support internal and external customers as they interact with the OPENLANE platform and offerings. Must Have's: Bachelor's degree or equivalent work experience 2 + years customer service / contact center experience General automotive knowledge Experience troubleshooting hardware, software, and network related issues. Ability to communicate clearly and concisely, both orally and in writing. Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity Strong analytical, technical and problem-solving skills Nice to Have's: Experience with Salesforce, Five9, Slack, & Google Suite Web Crawling/Search experience Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy and Active Listening Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Sound like a match? Apply Now - We can't wait to hear from you! Compensation Range of Hourly: $17.00 - $19.00

Job Title: Customer Support Representative -Level I Duration: 4 Months Pay Rate: $18/hr Shift Timings: 8: 00 AM -6: 00 PM, (Hybrid: Tue-Thu in-office, Mon & Fri remote) Job Description: Customer Support Representative to be the first point of contact for customer inquiries regarding products and warranties. This role handles calls, emails, and web inquiries, providing accurate, professional, and timely assistance. The position includes hybrid work after a ~4-week in-office training. Key responsibilities include: Answering customer calls, emails, and chats. Guiding customers on product information, warranty claims, and website navigation. Recording relevant information in company systems. Promoting products and programs to customers. Following up with customers as needed to ensure satisfaction. Requirements: High School Diploma or equivalent (Associates/Bachelor's preferred) 1-3 years customer service experience;call center experience preferred Strong verbal and written communication skills Proficiency in MS Office (Outlook, Word, Excel) Ability to multitask, problem-solve, and work in a fast-paced environment Must have reliable internet for remote work Training & Schedule: 4 weeks instructor-led training in office (Mon-Fri) Hybrid schedule after training: Tue-Thu in-office, Mon & Fri remote Flexible hours within the 8am-6pm window;overtime possible

At SimplyInsured we are on a mission to eliminate fear in health insurance. Health insurance is complicated, expensive, and really important - so it tends to create fear for most people; our goal is to reduce that fear as much as possible. We specifically work with small business owners who have the enormous task of purchasing the right type of insurance for their employees and their families. With more than 20,000 customers and several major partnerships, including NetSuite, Toast ,and Square, we're growing quickly and disrupting this convoluted and confusing industry by making it more transparent and fully accessible to everyone. We got our start in the Y-Combinator incubator, and have been funded by top-tier investors at Polaris Partners, Bessemer Venture Partners, New York Life Ventures and AltaIR Capital. Job Summary: In this role, you will be a member of a high-performing team providing service for SimplyInsured customers. This role will help our customers via chat, phone, and email and serve as a trusted representative of the SimplyInsured brand carrying out the mission of eliminating fear from health insurance. Must be available to work 8:30am -5pm CST Monday-Friday. What you'll do: Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company's health insurance options. Work with existing customers to answer and resolve basic administrative and billing questions. Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly. You will contribute daily to the Support team's mission to delight our customers and help eliminate the fear of purchasing and using health insurance. In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions. You should be passionate about helping customers and love working in a start-up environment. Being on our customer service team's front lines means you'll have unique insight and access to our customers' issues. You will be empowered to propose process and product solutions to improve our customer experience. What you'll bring: 1-2 years of experience in customer service or sales role Highly productive with good multitasking skills Passion for helping people - especially when it comes to their health Able to work in a high-volume contact center environment Familiarity working with support ticketing and/or support CRM software tools Fantastic oral and written communication skills Strong desire to help small businesses and their employees navigate health insurance questions What we offer: “Take what you need” time off plan 100% Medical, Dental, and Vision Insurance coverage options for employee and dependents Fully Remote A values-based culture that invests in employee success Compensation: The base salary range for this position is $15.00 per hour Our Culture: We value radical transparency, feedback, bias to action, growth, and an obligation to dissent. Every opinion is respected, we hold each other to extremely high standards, we're driven by the diversity in our backgrounds, and unified by 100% alignment on our mission. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. We strongly encourage you to apply if you're interested; we'd love to learn how you can amplify our team with your unique experience! We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote **SimplyInsured is hiring only in the United States at this time**

A great banking experience starts with a great team! Mid Penn Bank is actively seeking a Customer Information Rep. to join our Deposit Support team in Halifax, Pottsville or Harrisburg, PA. We believe that our ongoing success depends upon a skilled, satisfied, and valued work force. As a member of our team, you can expect opportunities to develop your skills to help you excel in your role and achieve your professional career goals. We offer a comprehensive range of flexible benefits to support your personal and financial well-being. Our inclusive culture encourages all employees to share ideas, collaborate, and contribute to the values that make us a winning team for our customers, shareholders, and communities. Position Overview The Customer Information Representative is responsible for verifying set up and completing changes to all customer information records and deposit accounts on the Core System including but not limited to data entry, account coding, verification, and documentation. This individual will follow guidelines as established by state laws and Professional Bank Services Deposit Documentation Guidelines. Customer Information Representative will partner with other internal departments to ensure customer needs are met and any issues are resolved timely. This individual will follow procedures and policies and seek exception approvals as warranted. This position is 100% on-site. Essential Duties and Responsibilities Performs research and error correction. Responsible for return mail research and maintenance. Prepares, scans, and indexes financial documents. Supports correction and maintenance to all customer profiles, portfolios, and accounts. Verifies additional areas of maintenance changes. Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within given time frames and within established policy. Maintains various procedures as related to the area of responsibilities. Assists with the Customer Identification Program. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate personnel. Prepares miscellaneous reports assigned by Customer Information Manager and/or Customer Information Team Leader. Offers ideas and suggestions to expedite processes and provide positive impact changes to organizational operations. Follows all policies and procedures including adherence to CIP and Red Flag identity theft. Provides backup departmental support. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information. Performs tasks, which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Supports crucial job functions for Disaster Recovery and business resumption. May occasionally work remotely (as directed by supervisor) to test and support live Disaster Recovery situations. Regular and predictable attendance is required. Education & Qualifications A high school diploma or equivalent; training relating to deposit accounts. A minimum of one (1) year of related experience normally required. Skill(s) Moderate reading, writing, grammar, and mathematics skills; strong analytical ability; good interpersonal relations and communicative skills; good typing, computer skills including office suite; Excel; ability to sit, stand, walk, bend, stoop, reach with hands or arms, use hands to manipulate objects, handle or feel, and lift items weighing 20 lbs. or less; visual, auditory, and speaking skills. Equipment/Machines Computer (and a variety of financial related software systems, including Microsoft Office Products) Telephone Printer/copier/scanner Calculator Fax Machine Token-based access security devices Personal laptop or computer with sufficient bandwidth and virus and malware protection Personal Smart Phone Benefits Mid Penn Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account, dental and vision insurance; life insurance; 401(k) program with employer match and employee stock purchase plan; paid time off, paid holidays; disability insurance coverage, parental leave; employee assistance program, and tuition reimbursement. In addition, all employees are eligible to participate in mentorship programs, receive individualized development and career counseling, and participate in Mid Penn University courses and development programs. EEO Statement Qualified applicants are considered without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, genetic information, pregnancy, disability, or protected veteran status. We also comply with all applicable laws governing employment practices and do not discriminate on the basis of any unlawful criteria. Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Sponsorship Statement As a condition of employment, individuals must be authorized to work in the United States without sponsorship for a work visa by Mid Penn Bank currently or in the future.

Role Type: Contractor Schedule: Part-Time Workplace Type: Remote Travel Services Support Specialist (Remote) About the Role: This remote support role assists clients with travel-related services through communication, coordination, and administrative tasks. The position emphasizes accuracy, organization, and professionalism while working within established systems and procedures. It is well suited for individuals seeking flexible remote work that still offers structure and clear expectations. Training and guidance are provided to support success, making this role accessible to individuals from various professional backgrounds. Ongoing resources ensure consistency and confidence in daily tasks. Responsibilities: Key duties include assisting with client requests, communicating through email and online systems, maintaining accurate records, completing assigned training, and following workflows and deadlines consistently. Qualifications: Clear communication skills, attention to detail, ability to work independently, comfort with remote tools, and prior support or administrative experience are preferred. To Apply: Submit your application to be reviewed by our team.