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What is a field support specialist and how to become one
A field support specialist is an individual who assists clients and customers when using products and services. These individuals may work in a variety of fields, from IT to manufacturing and shipping, and work to ensure that end-users of products and services are adequately trained in the use of these products and services. They also coordinate with upper management and production teams to streamline and optimize business development tasks, as well as to conduct training and educational workshops for customers and staff in the field.
A field support specialist who works in a marketing department works with management to maintain customer relationships between sales, production, merchandising, and operations. They also offer on-site help services to computer end-users and assists with hardware, computer, printer, scanner, and software issues. These individuals are experts in their fields of occupation and must have excellent analytical, troubleshooting, communication, and technical skills.
Field support specialists often spend most of their time in the field and on-site at various locations, either helping customers with issues, conducting training sessions, or installing new products. These individuals do not necessarily need an advanced degree in the area in which they work, but they should have comparable knowledge and skills. Most field support specialists can make up to $35,000 per year, and in the US, the career field is expected to grow 10% by 2028.
What general advice would you give to a field support specialist?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $42,023
Avg. Salary $59,228
Growth rate 10%
Growth rate 0.3%
American Indian and Alaska Native 0.41%
Asian 10.57%
Black or African American 12.04%
Hispanic or Latino 15.48%
Unknown 5.33%
White 56.17%
Genderfemale 44.25%
male 55.75%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity level is challenging
7 - challenging
Work life balance is good
6.4 - fair
Field support specialist career paths
Key steps to become a field support specialist
Explore field support specialist education requirements
Start to develop specific field support specialist skills
Skills Percentages Technical Support 15.45% Customer Satisfaction 14.71% Customer Service 8.46% PowerPoint 7.73% Customer Support 6.10% Complete relevant field support specialist training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New field support specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a field support specialist based on U.S. Bureau of Labor Statistics data and data from real field support specialist resumes.Research field support specialist duties and responsibilities
- Manage UNIX OS technical documentation and marketing materials.
- Provide quick response and maintenance through the use of SMS and TCP/IP while maintaining SLA's.
- Configure and install Cisco switches and routers.
- Voice over IP (VOIP) system installations.
Prepare your field support specialist resume
When your background is strong enough, you can start writing your field support specialist resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a field support specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose from 10+ customizable field support specialist resume templates
Build a professional field support specialist resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your field support specialist resume.
Apply for field support specialist jobs
Now it's time to start searching for a field support specialist job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How did you land your first field support specialist job
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Average field support specialist salary
The average field support specialist salary in the United States is $42,023 per year or $20 per hour. Field support specialist salaries range between $26,000 and $66,000 per year.
What am I worth?
How do field support specialists rate their job?
Field support specialist reviews
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
There was nothing to like. Everyone was polite an hard workers
I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.
I don't like sitting around being inactive. So I'll keep my self always busy
Updated January 8, 2025
