A field support specialist is an individual who assists clients and customers when using products and services. These individuals may work in a variety of fields, from IT to manufacturing and shipping, and work to ensure that end-users of products and services are adequately trained in the use of these products and services. They also coordinate with upper management and production teams to streamline and optimize business development tasks, as well as to conduct training and educational workshops for customers and staff in the field.
A field support specialist who works in a marketing department works with management to maintain customer relationships between sales, production, merchandising, and operations. They also offer on-site help services to computer end-users and assists with hardware, computer, printer, scanner, and software issues. These individuals are experts in their fields of occupation and must have excellent analytical, troubleshooting, communication, and technical skills.
Field support specialists often spend most of their time in the field and on-site at various locations, either helping customers with issues, conducting training sessions, or installing new products. These individuals do not necessarily need an advanced degree in the area in which they work, but they should have comparable knowledge and skills. Most field support specialists can make up to $35,000 per year, and in the US, the career field is expected to grow 10% by 2028.
There is more than meets the eye when it comes to being a field support specialist. For example, did you know that they make an average of $19.33 an hour? That's $40,216 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many field support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
When it comes to the most important skills required to be a field support specialist, we found that a lot of resumes listed 16.7% of field support specialists included customer service, while 16.6% of resumes included technical support, and 9.3% of resumes included active directory. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the field support specialist job title. But what industry to start with? Most field support specialists actually find jobs in the technology and health care industries.
If you're interested in becoming a field support specialist, one of the first things to consider is how much education you need. We've determined that 51.4% of field support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.0% of field support specialists have master's degrees. Even though most field support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a field support specialist. When we researched the most common majors for a field support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on field support specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a field support specialist. In fact, many field support specialist jobs require experience in a role such as customer service representative. Meanwhile, many field support specialists also have previous career experience in roles such as administrative assistant or technical support specialist.