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Become A Field Support Specialist

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Working As A Field Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $48,620

    Average Salary

What Does A Field Support Specialist Do At Johnson Controls

* Provide on time, accurate site surveys at a local branch level to meet National Accounts survey request timeframes.
* Will conduct site surveys, and review job estimates with local Install or Branch manager before submitting completed documents to NASSG in Atlanta.
* Process work orders and complete all required documentation in accordance with approved and standardized procedures.
* Conduct pre-installation site visits and check on job start status of National Account jobs.
* Perform post installation follow-up by contacting customer ensuring commitments were met.
* Utilizing "We Care" and other Corporate strategies and programs conduct National Accounts customer follow-up.
* Perform customer quarterly reviews at larger National Account facilities when requested.
* Provide National Accounts customer support and act as point of contact to facilitate resolution/handoff for issues related to installations, service, billing, monitoring, and other issues.
* Work with Service Coordinators to monitor service call records and obtain data required to identify high activity customers.
* Provide information to management and provide support as needed to reduce activity.
* Maintain an in depth knowledge of complete line of products/services and customers' issues and needs through in-house training and reading/research.
* Activities and responsibilities will adhere to current Tyco Integrated Security policies, procedures, products, programs and services.
* May provide functional guidance to less experienced representatives

What Does A Field Support Specialist Do At at&T

* Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation.
* Support network upgrade projects or initiatives
* Replace failed networking components as needed.
* Support end-user connectivity needs.
* Support the installation, maintenance, operation, and security of the LAN infrastructure and network devices.
* Manage access to network segments and resources in compliance with network access policies.
* Update and refresh hardware, operating systems, and software to provide needed functionality and security.
* Abide by change and configuration management standards
* Two (2) years of experience in programs and contracts of similar scope, type, and complexity are required.
* Associate's degree in engineering technology from an accredited college is required.
* Two (2) years of additional network engineering experience may be substituted for an Associate's degree.
* Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus.
* Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.
* Experience with Taclanes/KG
* etc.
* Experience with MPLS, BGP, VPNs, etc

What Does A Field Support Specialist Do At Danaher Corporation

* Key Functions
* Prioritize customer training and education on instrumentation in laboratories based upon specific needs and demands Instruments include, but are not limited to tissue processors and stainers (including: Peloris, ASP6025, ASP300S, ST5020, ST5010, Spectra ST).
* Coordinate and collaborate with Sales Account Executive (SAE) and Consumable Sales Executive (CSE) within assigned geographic territory to understand, communicate, and manage current and projected territory sales objectives.
* Serve as the technical leader on evaluations and installations of equipment, promoting the Leica portfolio and post-purchase applications support, ensuring the product is effectively meeting or exceeding anticipations.
* o Conduct pre-purchase reagent order management needed for evaluations
* o Setup instrument per factory protocols
* o Perform customer training to ensure proper utilization
* o Optimize processing and staining quality and tailor slide quality to the approval of pathology staff
* o Conduct post training and follow up with accounts to ensure all expectations met or exceeded
* Maintain equipment in a clean and operational manner while exuding professionalism during customer interactions
* Provide scientifically based laboratory support to the customer for in-field installations, evaluations, training and trouble-shooting.
* Confer with FSS Manager regarding the handling and management of national accounts within the territory
* Develop and conduct workshops, educational seminars, applications and general product presentations as appropriate at local and national technical meetings when authorized.
* General Responsibilities
* Collaborate with and support the sales and service organizations in effort to aid achievement and exceed monthly, quarterly, annual, and strategic unit (sales mix objectives, profit goal and market share goals.
* Understand and be proficient in Leica’s current and new product technologies and applications in a diagnostic histopathology environment.
* Provide suggestions for process or product improvements, new products, and promotion of sales/support methods.
* Prepare monthly territory status reports for the FSS Manager (including, but not limited to, Competitive information, Product issues, Customer issues, Target Account Lists, expense reports and travel calendars).
* Engage and communicate effectively with team and provide leads for all product opportunities.
* Promote Leica as the Histopathology market leader in quality and innovation.
* Attend and participate in sales meetings and trade shows on the national and local level as appropriate and as directed.
* Maintain competent working knowledge of Danaher Business System tools and utilize such knowledge in all interactions with customers in Account Development Strategies (ADS).
* Understand market conditions and current business, competitive literature, and field surveillance of competition.
* Assist is product launch process.
* Quality Systems Checks
* Provide second line (after TAC) of customer phone support for remote customer problem solving
* Collaboration with colleagues on the investigation of difficult technical applications situations with customers.
* Detail oriented assessment of customer situation, gathering all information and employing critical thought process.
* Follow normal S
* O.P

What Does A Field Support Specialist Do At The KeyW Corporation

* Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
* Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
* Troubleshooting and solving technical issues related to end user equipment hardware and software
* Ensuring customer satisfaction is achieved

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How To Become A Field Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Support Specialist jobs

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Real Field Support Specialist Salaries

Job Title Company Location Start Date Salary
Senior Field Support Specialist EMC Corporation New York, NY Mar 01, 2013 $87,500
Senior Field Support Specialist EMC Corporation New York, NY May 01, 2014 $73,674 -
$93,150
Technical Field Support Specialist Nova Biomedical New York, NY Oct 06, 2016 $65,270
Field Support Specialist Nova Biomedical New York, NY Dec 21, 2016 $60,299
Field Support Specialist Nova Biomedical New York, NY Jul 27, 2015 $60,000
Network Field Support Specialist City of Chaska Chaska, MN Oct 01, 2010 $39,749

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Top Skills for A Field Support Specialist

ComputerHardwareDesktopSupportCustomerServiceTechnicalSupportPhoneCallsSetupSafetyTroubleshootActiveDirectoryWindowsXPOnsiteVPNOfficeSuppliesDataEntryFacilityLan/WanCustomerSatisfactionCustomerSupportAssetManagementTechnicalIssues

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Top Field Support Specialist Skills

  1. Computer Hardware
  2. Desktop Support
  3. Customer Service
You can check out examples of real life uses of top skills on resumes here:
  • Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
  • Recruited by the IT Manager to provide desktop support to the users at our North American Headquarters.
  • Received multiple accommodations from the business units as it related to my customer service and technical support abilities.
  • Provided technical support via phone for both software and hardware products to customers, distributors, and field technician.
  • Support the company s independent insurance agents through phone calls and email.

Top Field Support Specialist Employers

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