Field Support Specialist Careers

A field support specialist is an individual who assists clients and customers when using products and services. These individuals may work in a variety of fields, from IT to manufacturing and shipping, and work to ensure that end-users of products and services are adequately trained in the use of these products and services. They also coordinate with upper management and production teams to streamline and optimize business development tasks, as well as to conduct training and educational workshops for customers and staff in the field.

A field support specialist who works in a marketing department works with management to maintain customer relationships between sales, production, merchandising, and operations. They also offer on-site help services to computer end-users and assists with hardware, computer, printer, scanner, and software issues. These individuals are experts in their fields of occupation and must have excellent analytical, troubleshooting, communication, and technical skills.

Field support specialists often spend most of their time in the field and on-site at various locations, either helping customers with issues, conducting training sessions, or installing new products. These individuals do not necessarily need an advanced degree in the area in which they work, but they should have comparable knowledge and skills. Most field support specialists can make up to $35,000 per year, and in the US, the career field is expected to grow 10% by 2028.

There is more than meets the eye when it comes to being a field support specialist. For example, did you know that they make an average of $19.33 an hour? That's $40,216 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Field Support Specialist Do

There are certain skills that many field support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a field support specialist, we found that a lot of resumes listed 16.7% of field support specialists included customer service, while 16.6% of resumes included technical support, and 9.3% of resumes included active directory. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the field support specialist job title. But what industry to start with? Most field support specialists actually find jobs in the technology and health care industries.

How To Become a Field Support Specialist

If you're interested in becoming a field support specialist, one of the first things to consider is how much education you need. We've determined that 51.4% of field support specialists have a bachelor's degree. In terms of higher education levels, we found that 7.0% of field support specialists have master's degrees. Even though most field support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a field support specialist. When we researched the most common majors for a field support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on field support specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a field support specialist. In fact, many field support specialist jobs require experience in a role such as customer service representative. Meanwhile, many field support specialists also have previous career experience in roles such as administrative assistant or technical support specialist.

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Average Salary
$40,216
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
94,841
Job Openings

Field Support Specialist Career Paths

Top Careers Before Field Support Specialist

Top Careers After Field Support Specialist

Field Support Specialist Jobs You Might Like

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Average Salary for a Field Support Specialist

Field Support Specialists in America make an average salary of $40,216 per year or $19 per hour. The top 10 percent makes over $51,000 per year, while the bottom 10 percent under $31,000 per year.
Average Salary
$40,216
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Best Paying Cities For Field Support Specialists

City
ascdesc
Average Salarydesc
New York, NY
Salary Range44k - 75k$58k$58,252
Sacramento, CA
Salary Range45k - 73k$58k$57,957
Trenton, NJ
Salary Range37k - 62k$49k$48,524
Chaska, MN
Salary Range38k - 51k$45k$44,756
Portland, OR
Salary Range34k - 49k$41k$41,403
Lansing, MI
Salary Range33k - 50k$41k$41,109
Littleton, CO
Salary Range32k - 43k$37k$37,327
Raleigh, NC
Salary Range30k - 45k$37k$37,312
Urban Honolulu, HI
Salary Range32k - 40k$37k$36,741
Niles, IL
Salary Range28k - 40k$34k$33,982
Salt Lake City, UT
Salary Range27k - 37k$32k$32,067
$27k
$75k

Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Field Support Specialist
Snap-On Inc.
08/05/2021
$35,00008/05/2021
Field Support Governance Specialist
Wells Fargo
08/05/2021
$66,20008/05/2021
Supervisory Contract Field Specialist (CFS)-Deployment Support
General Dynamics
08/04/2021
$72,00008/04/2021
Cardiac Rhythm Field Support Specialist
Cortech LLC
08/02/2021
$71,56308/02/2021
Field Support Specialist
Snap On
08/02/2021
$35,00008/02/2021
See More Recent Salaries

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Field Support Specialist Demographics

Gender

male

52.9 %

female

43.4 %

unknown

3.8 %

Ethnicity

White

62.0 %

Hispanic or Latino

13.6 %

Black or African American

11.3 %

Foreign Languages Spoken

Spanish

64.7 %

Kurdish

5.9 %

Vietnamese

5.9 %
Show More Field Support Specialist Demographics

Field Support Specialist Education

Majors

Business
29.5 %

Degrees

Bachelors

51.4 %

Associate

28.6 %

High School Diploma

7.5 %

Top Colleges for Field Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
Show More Field Support Specialist Education Requirements

Online Courses For Field Support Specialist That You May Like

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
3.9
(411)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Complete IT Support Specialist Course: IT Foundations
udemy
4.2
(462)

IT Support Foundations: Learn the skills equivalent to an associates in this series and qualify for an entry level job...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you'll be introduced to the world of Information Technology, or IT. You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program...

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Top Skills For a Field Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.7% of field support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Field Support Specialist

Some places are better than others when it comes to starting a career as a field support specialist. The best states for people in this position are Massachusetts, New York, Connecticut, and California. Field support specialists make the most in Massachusetts with an average salary of $59,016. Whereas in New York and Connecticut, they would average $57,896 and $56,257, respectively. While field support specialists would only make an average of $51,767 in California, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. California

Total Field Support Specialist Jobs:
7,519
Highest 10% Earn:
$77,000
Location Quotient:
1.18
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Massachusetts

Total Field Support Specialist Jobs:
1,920
Highest 10% Earn:
$89,000
Location Quotient:
0.96
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. New York

Total Field Support Specialist Jobs:
2,669
Highest 10% Earn:
$93,000
Location Quotient:
0.95
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Field Support Specialists

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Top Field Support Specialist Employers

1. State Farm
4.6
Avg. Salary: 
$47,777
Field Support Specialists Hired: 
45+
2. Maxim Healthcare Services
4.6
Avg. Salary: 
$33,832
Field Support Specialists Hired: 
42+
3. Snap-on
4.4
Avg. Salary: 
$35,200
Field Support Specialists Hired: 
41+
4. Grainger
4.8
Avg. Salary: 
$34,059
Field Support Specialists Hired: 
28+
5. Paychex
4.5
Avg. Salary: 
$35,138
Field Support Specialists Hired: 
24+
6. ADT
4.2
Avg. Salary: 
$37,360
Field Support Specialists Hired: 
22+

Field Support Specialist Videos

Updated August 18, 2021