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The differences between field support specialists and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a field support specialist and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $42,023 average annual salary of a field support specialist.
The top three skills for a field support specialist include technical support, customer satisfaction and customer service. The most important skills for a support lead are customer service, cash management, and POS.
| Field Support Specialist | Support Lead | |
| Yearly salary | $42,023 | $86,816 |
| Hourly rate | $20.20 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 147,629 | 98,872 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Field support specialists are expert professionals who are involved in performing duties related to on-site support. These specialists are required to provide technical support and solutions for technicians working on commercial job sites as well as customers in their homes or companies. They must work with team members to set up new office equipment and workstation and resolve any outstanding concerns surrounding the product setup. Field support specialists must also train new employees on the process of customer service to retain customers.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Field support specialists and support leads have different pay scales, as shown below.
| Field Support Specialist | Support Lead | |
| Average salary | $42,023 | $86,816 |
| Salary range | Between $26,000 And $66,000 | Between $63,000 And $118,000 |
| Highest paying City | New York, NY | San Francisco, CA |
| Highest paying state | New Jersey | California |
| Best paying company | Continental Resources | Apple |
| Best paying industry | Technology | - |
There are a few differences between a field support specialist and a support lead in terms of educational background:
| Field Support Specialist | Support Lead | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between field support specialists' and support leads' demographics:
| Field Support Specialist | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 55.8% Female, 44.2% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 12.0% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |