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Become A Field Support Technician

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Working As A Field Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $58,920

    Average Salary

What Does A Field Support Technician Do At Patterson Companies, Inc.

* Service, troubleshoot, and repair all types of equipment and systems in operation at any or all customer locations.
* Monitor systems at assigned customer locations for proper operation and make adjustments or repairs as needed.
* Monitor inventory of products used at assigned customer locations to assure that inventory is adequate for continuous operation at all times.
* Deliver products from warehouse to customer location as needed.
* Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
* Provide technical assistance and support as needed to customers during non-working hours (evenings) and when “on-call” (weekends).
* Travel to customer locations in company vehicle and maintain vehicle and personal driving record to meet company requirements.
* Complete all records and documentation as required.
* Work overtime as required and without notice if necessary.
* Other Duties/Responsibilities:
* As Assigned
* Qualifications

What Does A Field Support Technician Do At AFC-Holcroft, LLC

* Learn to design PC-based HMI screens using proprietary software provided by the company.
* Learn to implement PC-based HMI setup at the customer's facility on company furnaces and equipment.
* Learn to implement and troubleshoot alarm messages from the PLC, furnace part recipes, and part tracking.
* Learn to startup/troubleshoot HMI and equipment operation at customer facilities.
* After some period on the job, train customer personnel how to navigate and use the HMI screens to safely operate and control the provided equipment.
* Learn to understand and troubleshoot how the PC-based HMI integrates with other technologies, including PLC programs for sequential motion control, industrial networks, etc.
* Learn to integrate various industrial controls, such as PLCs and other network devices to support systems.
* Learn other technologies related to the position, including SCADA systems, alternative HMI software, technology required by customer specifications, etc.
* As skills and experience develop, the position provides opportunities for worldwide travel.
* Travel may eventually account for 25% of time on the job, or more

What Does A Field Support Technician Do At Rockwell Collins

* Provides support to customers in solving technical problems incurred in the installation or operation of company products.
* Conducts orientation and training of customer personnel in the technical operation and maintenance of equipment.
* Troubleshoots and diagnoses system/equipment interface problems during installations.
* Performs preventive maintenance, modifications and field changes to installed equipment as necessary.
* Conducts startup, cut-over and check-out activities on newly installed systems.
* Prepares operations and malfunction reports and associated documentation.
* Performs modification and field change to installed equipment.
* May assist engineering in determining and solving equipment design problems by setting up special diagnostic test equipment to conduct controlled field experiments and gather engineering data.
* May perform preventive maintenance

What Does A Field Support Technician Do At Tesoro

* Partners with Service Desk Analysts to resolve incidents and deliver requests for assigned customers within established SLAs.
* Provides direct customer support and is an end-to-end process advocate for the customer ensuring customer satisfaction.
* Responsible for following IT practices, documentation, and policies.
* Installs, maintains, and supports most Field IT technology other than business software administration.
* Includes desktop and laptop computer hardware; Microsoft operating system software and configuration; application software installation/deployment; networked and stand-alone printers/copiers/scanners multifunction devices; remote access technology; network switched Ethernet cabling; audio visual equipment; end-user telecom devices such as telephones, cell phones and radios; server computer hardware; server operating system software and configuration; system administration for a single or multiple active directory OU’s.
* Responsible for keeping incident tracking and inventory systems up-to-date.
* Supports after hour incidents and may participate in an on-call schedule.
* Creates and updates IT technical documentation.
* May deliver end-user group and individual application software testing

What Does A Field Support Technician Do At Nordstrom

* Understands basic fundamental concepts, theories and principles of the discipline
* Completes assigned tasks using documented processes, good judgment, and as needed, guidance of leadership and/or more experienced counterparts.
* Resolves routine technical problems of limited scope following standard instructions or procedures
* Field Support (Practice Specific)
* Demonstrates customer service mindset
* Possesses strong attention to detail and is self-organized
* Applies experience supporting the Windows and/or Mac software and hardware platforms
* Applies experience supporting POS, Data and Voice infrastructure cabling and wire management
* Facilitates the use of technology by assisting, educating and supporting regional and store level customers
* Applies experience providing level 1 support of network and/or server infrastructure
* Coordinates outside vendors for on – site visits related to repair and installation of technology systems
* Displays aptitude and willingness to learn
* Works as a self-starter
* Displays ability to make good decisions
* DISCIPLINE SPECIFIC COMPETENCIES
* Pursues Continuous Learning
* Seeks out opportunities to gain additional knowledge, operational exposure, experience and efficiency in a specific solution space
* Keeps up to date on current research and technology in the industry
* Selects appropriate learning activities from a range of alternatives and self-driven in pursuing them
* Responds to direction from seasoned engineers, taking feedback, continuously growing skills and striving to become proficient and expert in a solution
* Qualified candidates will demonstrate through a resume or resume and cover letter that they meet all job requirements.
* Any combination of education, training or experience is acceptable.
* Candidate must be authorized to work in the United States.
* Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country.
* We're proud to be named to Fortune magazine's list of 100 Best Companies to Work For.
* We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
* We’ve got you covered…
* As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities.
* We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(k) savings and profit sharing plan and much more.
* We are an equal opportunity employer committed to providing a diverse environment.
* The above information has been designed to indicate the general nature and level of work performed by employees within this classification.
* It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job

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How To Become A Field Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Support Technician jobs

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Real Field Support Technician Salaries

Job Title Company Location Start Date Salary
Field Support Technician Universal Dynamics Woodbridge, VA Oct 17, 2016 $80,766
Marine Field Support Technical Coordinator CGG Services (U.S.) Inc. Houston, TX Sep 21, 2015 $77,210 -
$82,567
Field Support Technical Coordinator Piedmont Healthcare Atlanta, GA Jan 15, 2013 $67,000 -
$77,000
SR IS Field Support Tech Piedmont Healthcare Atlanta, GA Jan 15, 2013 $60,000 -
$70,000
Marine Field Support Technical Coordinator CGG Services (U.S.) Inc. Houston, TX May 02, 2016 $59,779 -
$82,567
Technical Field Support Lemko Corporation Schaumburg, IL Jun 15, 2011 $57,179
Technical Field Support Lemko Corporation Schaumburg, IL Dec 22, 2010 $57,179

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Top Skills for A Field Support Technician

ComputerHardwareDeskSupportNetworkPrintersPCLaptopsRemoteDesktopTroubleshootCustomerServiceComputerSystemsTechnicalSupportWindowsXPSetupActiveDirectoryRoutersVPNPOSAssetManagementTroubleTicketsLANOS

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Top Field Support Technician Skills

  1. Computer Hardware
  2. Desk Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Performed computer hardware and printer installations.
  • Configured wireless and LAN settings on Macs, PCs and Printers, Desk Support.
  • Support Lotus Notes and Microsoft products Install hardware, software, network printers and peripherals.
  • Worked on refresh and replacement of remote client's PC's as well as laptops.
  • Resolved network connectivity issues regarding workstations, laptops, printers

Top Field Support Technician Employers

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