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Field support technician skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Anthony Baron,

Anthony Baron

Below we've compiled a list of the most critical field support technician skills. We ranked the top skills for field support technicians based on the percentage of resumes they appeared on. For example, 15.8% of field support technician resumes contained customer service as a skill. Continue reading to find out what skills a field support technician needs to be successful in the workplace.

15 field support technician skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how field support technicians use customer service:

Demonstrated outstanding customer services skills, consistently receiving high reports given to management on client satisfaction of service provided.
Identified for customer service ability at Barrister Global services and offered a position with Hewlett Packard.

2. User Support

Here's how field support technicians use user support:

Analyzed and made recommendations regarding user support needs or improving customer satisfaction.
Served as end user support of OS, desktop and laptop hardware components, printers and peripherals.

3. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how field support technicians use troubleshoot:

Performed domain registration, upgrade hardware and software, connect peripheral equipment, and troubleshoot workstations remotely using Proxy Master Application.
Install and troubleshoot peripheral devices including LaserJet Printers.

4. Software Problems

Here's how field support technicians use software problems:

Interfaced with users and provided technical expertise to solve hardware systems and application software problems.
Work with technical and non-technical employees to solve and document computer or software problems.

5. Computer Equipment

Computer hardware refers to all the physical parts of a computer which include the central processing unit (CPU), mouse, keyboard, data storage, monitor, graphics card, sound card, motherboard, and speakers.

Here's how field support technicians use computer equipment:

Maintain knowledge and certification necessary to support computer equipment and peripherals.
Processed, disassembled and configured inbound computer equipment.

6. Microsoft Windows

Here's how field support technicians use microsoft windows:

Supported Microsoft Windows 2000 professional and Microsoft Windows XP on DELL desktops and laptops, HP Laptops, and IBM laptops.
Deployed Microsoft Windows 7 into renal care facilities and installed software application needed for patient care.

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7. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how field support technicians use technical support:

Provided Technical Support Delivery within established guidelines; Demonstrated Soft Skills and Technical Skills that contributed to customer satisfaction.
Field Support Technician Resolved technical support tickets daily remotely or in Person with timely and accurate assistance.

8. Provide Technical Assistance

Here's how field support technicians use provide technical assistance:

Provide technical assistance and support for all techs throughout the Northeastern United States.
Provide technical assistance and consulting on the standard suite of applications.

9. Debugging

Here's how field support technicians use debugging:

Partnered with Network Engineers in debugging network issues.

10. Customer Satisfaction

Here's how field support technicians use customer satisfaction:

Devised daily time management plan to provide higher level of customer satisfaction with less supervision.
Spearheaded field preventative maintenance to reduce need for regular visits and increase customer satisfaction.

11. Technical Assistance

Technical assistance is the non-financial assistance provided by local or international specialists. The purpose of technical assistance is to maximize the project's implementation and quality of the final product. Technical assistance consists of sharing information, the transmission of working knowledge, and other transfer of technical data which would aid the administration, management team and help build the project. The technical assistance focuses on particular needs identified by the beneficiary country and is delivered in the form of missions.

Here's how field support technicians use technical assistance:

Served as the first point of contact for customers seeking technical assistance over the phone or via email.
Provided technical assistance for employees of all levels.

12. Computer System

Here's how field support technicians use computer system:

Upgrade and maintain computer systems Install software perform Backups, update patches in client system for small businesses under service contract.
Performed preventive maintenance, troubleshooting, and repairs of computer systems, printers, POS registers, peripherals and network equipment.

13. Desk Support

Here's how field support technicians use desk support:

Leveraged Level Platforms ticketing system while providing help desk support
Experience in providing technical help desk support to customers via telephone and remote connectivity.

14. Technical Problems

Here's how field support technicians use technical problems:

Managed the help desk and provided customer Support by assisting the customer with technical problems relating to software and hardware.
Provided support to end users on a variety of issues; identify, research, and resolve technical problems.

15. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how field support technicians use pos:

Supported POS (point of sale) equipment at the sites as well as the golf management software and server support.
Field Technician/POS Installer - Micros Contract work Installing POS Systems for Burger King, McDonald's, and Taco Bell.

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What skills help Field Support Technicians find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on field support technician resumes?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

For new graduates, the main skills that stand would definitely include which programming languages (Java, JavaScript, Python, etc.) have been used along with a depth of knowledge, which frameworks and libraries (React, Django, Flask, etc.) were used throughout projects and internships, and showing work experience. Most introductory and required courses will teach programming languages but do not always teach frameworks, which is why I would always recommend people to do personal projects and internships throughout college. Many positions at the entry-level are often very general. However, positions that are looking for specifics will look for certain skills and experience. For example, positions looking more towards web development would be more interested in whether a user used frameworks used to build websites. Showing leadership and trustworthiness is also a helpful skill to stand out via work experience and university clubs.

What soft skills should all field support technicians possess?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main soft skills I would say are needed for Computer Science software engineering are patience, perseverance, creativity, respect, teamwork, and openness to learning and teaching. Programming involves a lot of trial and error, researching, and learning better techniques for solving a problem. Due to this, patience and perseverance to reach the final goal in mind are crucial. When it comes to the learning aspect, there are many languages, frameworks, and libraries, and working with them involves a steeper learning curve than others. On top of this, there are often more elegant ways to program a solution, and many new frameworks and libraries are released throughout the industry. This is where patience and perseverance is also a virtue. Lastly, programming and creating a product are often done in teams, where working together and learning from each other is important.

What hard/technical skills are most important for field support technicians?

Anthony Baron

Teaching Assistant, Associate Software Engineer, American University

The main technical/ hard skills, I would say, are mainly the same as in part 1. Another hard skill that will come through with experience in programming is learning how to Google, more specifically knowing exactly what to search to solve an issue in the code.

What field support technician skills would you recommend for someone trying to advance their career?

Kate Marek Ph.D.

Director and Professor, Dominican University

If possible, find a paid internship in your area of interest, which will help expand your professional network and build your skillset. Use this time to keep scanning job ads to identify skill sets in demand; look for online mini-courses to make those skill sets.

What type of skills will young field support technicians need?

Joshua Davis Ph.D.

Lecturer, Carleton College

Studying mathematics is good practice for rigorous thinking and problem solving, which are valued across the workforce. For science and engineering applications, it is often also helpful to have R, Python, Matlab, or another popular programming language. But technical abilities get the graduate-only so far. They need interpersonal communication skills so that they can understand the needs of stakeholders and cooperate with colleagues. For this reason, many faculty at my school emphasize writing, speaking, listening, and teamwork skills.

What technical skills for a field support technician stand out to employers?

Chirag Parikh Ph.D.

Computer Engineering Chair, Grand Valley State University

If you ask me, I consider valuable experience over good paycheck. Once you have gained that experience the paycheck will follow. As soon as you are out of college, the knowledge gained is very fresh and raring to go. If put into the right place can enhance your technical skills and you can do wonders.
As a Computer Engineering professor, I would say the job opportunities are tremendous for students out of college as they can venture into hardware field (technical support, hardware engineer, test engineer and much more) as well as software field (software engineer, software developer, software tester and much more). The possibilities are endless.
With COVID and employees working remotely there is still ample opportunity to enhance your technical and interpersonal skills as I believe remote working might stay for a while till things get back to normal.

Do you want to know more?

List of field support technician skills to add to your resume

The most important skills for a field support technician resume and required skills for a field support technician to have include:

Customer Service
User Support
Troubleshoot
Software Problems
Computer Equipment
Microsoft Windows
Technical Support
Provide Technical Assistance
Debugging
Customer Satisfaction
Technical Assistance
Computer System
Desk Support
Technical Problems
POS
Network Printers
Preventative Maintenance

Remote Support
SCCM
Switches
Software Issues
OS
PCS
Customer Support
VPN
Mac
Routers
Service Calls
Workstations
Lan
DHCP
Windows XP
Ethernet
Network Equipment

Customer Sites
Technical Issues
Network Troubleshooting
Software Applications
Network Support
VoIP
Linux
Android
Software Support
SLA
Citrix
Cable Management
TCP/IP
Trouble Tickets
DNS

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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