Field Systems Service Engineer (FSSE)
As a Field Systems Service Engineer (FSSE), you will be responsible of delivery of services to end customers including but not limited to installation, planning, troubleshooting, problem resolutions, repairs, fixes, and upgrades on an array of TCG product suites that include both software and hardware. The FSSE will assist in fielding services such as hardware integration of TCG hardware components into existing operational fielded environments. You will be responsible in providing guidance, assistance, and execution on initial software and hardware training on TCG products during site visits with end-users/operators.
Location: Tewksbury, MA
Your Challenge:
- Requires a moderate to significant amount of travel both CONUS and OCONUS in supporting an array of TCG programs.
- Serves as a client facing technical resource throughout the fielding process while working in collaboration with Tech Support, Lead System Engineer(s), and Account Manager(s) on TCG client programs.
- Instructing customers in the operations and maintenance of TCG products.
- Responsible for configuring, preparing systems delivery of services to assigned customers to ensure that their systems operate at customer's expected performance level consistently.
- Responsible for hardware delivery lifecycle process to include but not limited to, system preparation, understanding end-user operational environment, system inspection, logistic coordination, onsite checklist preparation, on-site debriefs and out briefs, trip reports, and supporting internal programmatic reviews specific to the supported programs/sites.
Your Expertise:
- Associates Degree in Information Technology/Computer Science or similar field; Bachelor's Degree preferred.
- Experience with military communications/tactical data links
- 4-6 years of experience in similar field
- Exceptional client service skills with expertise in troubleshooting, diagnosing and solving complex system related problems. Radio Frequency (RF) communication (Antenna's, Satellites).
- Self-directed, able to prioritize and effectively handle multiple services requests at a time under high-pressure and challenging situations.
- Demonstrated technical writing and presentation skills
- Experience with full lifecycle of the software engineering process including functional specification, design, implementation, and testing is desirable
This position may require exposure to information, which is subject to US export control regulations, i.e. the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). All applicants must be U.S. persons within the meaning of U.S. regulations.
Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition opens an email client application and we will make all reasonable efforts to accommodate your request. #LI-SJ1
Join the WRIGHT Team!
Tactical Communications Group (TCG) is a world-class leader in delivering Tactical Data Link (TDL) network solutions that allow military operating and training units, government testing organizations and prime defense contractors to quickly achieve better connectivity and capability at the tactical edge. By creating cost effective, integrated tactical communications solutions, warfighters in the air and on the ground can now exchange real-time tactical information and share a common operating picture for improved operational coordination, situation awareness and mission effectiveness.
Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.