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Become A Field Systems Technician

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Working As A Field Systems Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $77,800

    Average Salary

What Does A Field Systems Technician Do At H&R Block

* Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field offices in compliance with instructions provided by CSC
* Maintain, troubleshoot, and support field systems in company-owned field offices by phone and with on-site visits.
* Conduct troubleshooting in conjunction with Call Center Support associates and Lead Field Systems Technician/Company Support Manager, as necessary.
* Maintain an inventory of district equipment.
* Maintain hot spare tracking and control for computer equipment in the district.
* Ensure regular communication with District General Managers and Lead Field Systems Technician/Company Support Manager on support issues and needs.
* Install and maintain network and telephone cabling in company-owned field offices.
* Document hardware problems and their resolution.
* Assist the Field Systems Technician/Company Support Manager with special projects, i.e. set up computers for training

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How To Become A Field Systems Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Field Systems Technician jobs

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Top Skills for A Field Systems Technician

ComputerHardwarePrintersPCTroubleshootSetupCustomerServiceWindowsXPWorkstationsRemoteSupportHRBlockPOSTechnicalSupportDesktopVPNSaleSpecialProjectsNetworkSupportNetworkConnectivityComputerEquipmentWindowsServer

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Top Field Systems Technician Skills

  1. Computer Hardware
  2. Printers
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Installed, modified, and made repairs to computer hardware and software.
  • Configured and installed personal computers, terminals, thin clients, printers, and personal digital assistants.
  • Diagnosed and resolved network issues, and installed new PCs and Apple computers.
  • Performed level 1 troubleshooting and repair of LAN/WAN components and networking equipment.
  • Reduced the office setup process time from 8 hours or more to under 5 hours.

Top Field Systems Technician Employers

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