1. University of Pennsylvania
Philadelphia, PA • Private
Field technical representatives are responsible for increasing brand loyalty by acting as liaisons between the company and the customers. They provide on-site technical support and perform customer support tasks and identify any issues and perform troubleshooting procedures. They also determine customer needs and offer recommendations. Field technical representatives earn a median sum of $28 per hour, which amounts to $59,000 per year.
Field technical representatives primarily ensure proper task management in order to achieve outstanding customer satisfaction. Their duties include guaranteeing that the work progress accurately follows the agenda, performing troubleshooting, and producing frequent and analytical service reports. They operate vehicles safely and use field automation systems while adhering to the company's given rules and regulations.
Field technical representatives typically hold a bachelor's degree in business or a related field. They are expected to have some years of experience as a technical representative or in a similar role. Some employers prefer candidates with self-confidence and are able to exert their energy for long periods without tiring.
There are certain skills that many field technical representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and interpersonal skills.
If you're interested in becoming a field technical representative, one of the first things to consider is how much education you need. We've determined that 51.3% of field technical representatives have a bachelor's degree. In terms of higher education levels, we found that 5.9% of field technical representatives have master's degrees. Even though most field technical representatives have a college degree, it's possible to become one with only a high school degree or GED.
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of project manager you might progress to a role such as general manager eventually. Later on in your career, you could end up with the title regional accounts manager.
What Am I Worth?
The role of a field technical representative includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general field technical representative responsibilities:
There are several types of field technical representative, including:
As the sole point of contact, sales representatives are responsible for all business matters when it comes to their clients. They ensure the right products are delivered, follow customer leads, and pitch prospective customers.
Probably the most important aspect of a sales representative's job is closing on sales. That's what keeps the business running and your paycheck coming. There are some times when you'll have to deal with tough situations, like customer complaints, and you'll have to know how to fix the situation.
The majority of sales representatives spend about 47 hours a week at work. From travel time to breaks and interacting with customers, you've got some long days ahead. Although, it's not a bad gig, especially since you only need a high school diploma. The majority of your education in your career will come from on-the-job training - nothing beats hands-on experience.
Since respresentative is such a broad term, you can really take your pick when it comes to having a career as one. Maybe you want to pursue customer service or politics. Either way, representatives are very important for the people they're serving.
As a representative, it's important that you present yourself well. A state representative needs to be a likeable figure for people to vote into office, while a customer service representative needs to put on an understanding face when presented with a customer complaint.
Representatives work all sorts of hours, depending on the industry they've picked. Luckily, there are so many industries that a representative can go into that you'll have plenty of job opportunities available.
As a technical support representative, you're going to talk to a lot of people throughout each day. You're also going to put out a lot of fires. Not literally, of course, but people will come to you when all else fails.
Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.
Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.
Mouse over a state to see the number of active field technical representative jobs in each state. The darker areas on the map show where field technical representatives earn the highest salaries across all 50 states.
|Rank||State||Number of Jobs||Average Salary|
High School Diploma
Philadelphia, PA • Private
Waltham, MA • Private
Farmingdale, NY • Private
New York, NY • Private
Minneapolis, MN • Private
Plattsburgh, NY • Private
Stanford, CA • Private
Waco, TX • Private
Alfred, NY • Private
Syracuse, NY • Private
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.1% of field technical representatives listed customer service on their resume, but soft skills such as physical stamina and self-confidence are important as well.
Zippia allows you to choose from different easy-to-use Field Technical Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Field Technical Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
After extensive research and analysis, Zippia's data science team found that:
1. Technical Support Case Studies and Capstone
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
2. Introduction to Technical Support
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
3. Customer Service & Support For Customer Service Executives
Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...
Some places are better than others when it comes to starting a career as a field technical representative. The best states for people in this position are Maryland, Michigan, New Jersey, and Virginia. Field technical representatives make the most in Maryland with an average salary of $77,041. Whereas in Michigan and New Jersey, they would average $75,910 and $74,169, respectively. While field technical representatives would only make an average of $69,181 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
2. New Jersey
|Rank||Company||Average Salary||Hourly Rate||Job Openings|
|8||Hewlett Packard Enterprise||$49,180||$23.64||18|