What is a Field Technical Representative?

Field technical representatives are responsible for increasing brand loyalty by acting as liaisons between the company and the customers. They provide on-site technical support and perform customer support tasks and identify any issues and perform troubleshooting procedures. They also determine customer needs and offer recommendations. Field technical representatives earn a median sum of $28 per hour, which amounts to $59,000 per year.

Field technical representatives primarily ensure proper task management in order to achieve outstanding customer satisfaction. Their duties include guaranteeing that the work progress accurately follows the agenda, performing troubleshooting, and producing frequent and analytical service reports. They operate vehicles safely and use field automation systems while adhering to the company's given rules and regulations.

Field technical representatives typically hold a bachelor's degree in business or a related field. They are expected to have some years of experience as a technical representative or in a similar role. Some employers prefer candidates with self-confidence and are able to exert their energy for long periods without tiring.

What Does a Field Technical Representative Do

There are certain skills that many field technical representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed physical stamina, self-confidence and interpersonal skills.

Learn more about what a Field Technical Representative does

How To Become a Field Technical Representative

If you're interested in becoming a field technical representative, one of the first things to consider is how much education you need. We've determined that 51.3% of field technical representatives have a bachelor's degree. In terms of higher education levels, we found that 5.9% of field technical representatives have master's degrees. Even though most field technical representatives have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Field Technical Representative
Top Field Technical Representative Jobs Near You

Field Technical Representative Career Paths

In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of project manager you might progress to a role such as general manager eventually. Later on in your career, you could end up with the title regional accounts manager.

Field Technical Representative

Average Salary for a Field Technical Representative

Field Technical Representatives in America make an average salary of $52,665 per year or $25 per hour. The top 10 percent makes over $77,000 per year, while the bottom 10 percent under $35,000 per year.
Average Field Technical Representative Salary
$52,665 Yearly
$25.32 hourly
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Roles and Types of Field Technical Representative

The role of a field technical representative includes a wide range of responsibilities. These responsibilities can vary based on an individual's specific job, company, or industry.Here are some general field technical representative responsibilities:

  • Responsibilities for this position include the following: evaluate the in progress
  • Provides technical, demo and training support for all pbe stores in a designated territory. Develops new prospects
  • Establish and maintain long term relationships from randomly selected panel members. Responsible for prioritizing, scheduling,

There are several types of field technical representative, including:

Sales Representative

Role:

As the sole point of contact, sales representatives are responsible for all business matters when it comes to their clients. They ensure the right products are delivered, follow customer leads, and pitch prospective customers.

Probably the most important aspect of a sales representative's job is closing on sales. That's what keeps the business running and your paycheck coming. There are some times when you'll have to deal with tough situations, like customer complaints, and you'll have to know how to fix the situation.

The majority of sales representatives spend about 47 hours a week at work. From travel time to breaks and interacting with customers, you've got some long days ahead. Although, it's not a bad gig, especially since you only need a high school diploma. The majority of your education in your career will come from on-the-job training - nothing beats hands-on experience.

  • Average Salary: $56,591
  • Degree: Bachelor's Degree

Representative

Role:

Since respresentative is such a broad term, you can really take your pick when it comes to having a career as one. Maybe you want to pursue customer service or politics. Either way, representatives are very important for the people they're serving.

As a representative, it's important that you present yourself well. A state representative needs to be a likeable figure for people to vote into office, while a customer service representative needs to put on an understanding face when presented with a customer complaint.

Representatives work all sorts of hours, depending on the industry they've picked. Luckily, there are so many industries that a representative can go into that you'll have plenty of job opportunities available.

  • Average Salary: $36,023
  • Degree: Bachelor's Degree

Technical Support Representative

Role:

As a technical support representative, you're going to talk to a lot of people throughout each day. You're also going to put out a lot of fires. Not literally, of course, but people will come to you when all else fails.

Technical terms are hard to understand when a product or service isn't working as it's supposed to. And that's where you come into play. Not only do you understand those technical terms, but you also can explain them in a way that customers can easily understand.

Technical support representatives are a godsend for many people. Without them, many customers would be lost and probably wouldn't be able to use their product or service. So you're the reason many don't waste their money.

  • Average Salary: $34,758
  • Degree: Bachelor's Degree
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States With The Most Field Technical Representative Jobs

Mouse over a state to see the number of active field technical representative jobs in each state. The darker areas on the map show where field technical representatives earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Field Technical Representative Jobs By State

RankStateNumber of JobsAverage Salary
1California8,901$63,665
2Texas8,222$49,984
3Florida6,419$55,995
4New York5,510$61,698
5Pennsylvania5,478$54,410
6Illinois4,681$66,672
7Ohio4,206$66,222
8North Carolina3,787$64,509
9Georgia3,616$51,603
10New Jersey3,048$74,169
11Massachusetts2,759$62,966
12Minnesota2,661$47,498
13Arizona2,561$54,928
14Virginia2,402$69,181
15Michigan2,290$75,910
16Indiana2,160$54,914
17Colorado2,148$54,489
18Tennessee2,115$48,861
19Wisconsin1,990$47,165
20Missouri1,899$57,529
21Washington1,712$58,548
22Maryland1,694$77,041
23South Carolina1,594$44,824
24Oregon1,449$49,261
25Connecticut1,343$64,192
26Alabama1,290$52,923
27Kentucky1,207$43,174
28Iowa1,174$53,391
29Utah1,007$42,321
30Kansas1,006$56,916
31Nevada929$54,776
32Louisiana928$50,125
33Oklahoma921$48,023
34Arkansas840$44,131
35Nebraska813$39,562
36New Mexico696$45,094
37Idaho695$46,693
38Mississippi570$44,717
39Maine509$55,170
40West Virginia454$66,193
41New Hampshire454$61,992
42Rhode Island446$63,949
43Delaware425$64,634
44Montana425$31,472
45North Dakota354$60,423
46South Dakota317$58,650
47Vermont249$64,676
48Alaska228$44,260
49Hawaii207$40,680
50Wyoming183$48,767

Field Technical Representative Education

Field Technical Representative Majors

Business
22.6 %
Electrical Engineering
8.7 %
Computer Science
7.2 %

Field Technical Representative Degrees

Bachelors

51.3 %

Associate

22.9 %

High School Diploma

12.7 %

Top Colleges for Field Technical Representatives

1. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition

$55,584

Enrollment

10,764

2. Bentley University

Waltham, MA • Private

In-State Tuition

$49,880

Enrollment

4,177

3. SUNY Farmingdale

Farmingdale, NY • Private

In-State Tuition

$8,306

Enrollment

9,394

4. New York University

New York, NY • Private

In-State Tuition

$51,828

Enrollment

26,339

5. University of Minnesota - Twin Cities

Minneapolis, MN • Private

In-State Tuition

$14,760

Enrollment

31,451

6. SUNY College at Plattsburgh

Plattsburgh, NY • Private

In-State Tuition

$8,369

Enrollment

5,229

7. Stanford University

Stanford, CA • Private

In-State Tuition

$51,354

Enrollment

7,083

8. Baylor University

Waco, TX • Private

In-State Tuition

$45,542

Enrollment

14,159

9. SUNY College of Technology at Alfred

Alfred, NY • Private

In-State Tuition

$8,570

Enrollment

3,721

10. Syracuse University

Syracuse, NY • Private

In-State Tuition

$51,853

Enrollment

14,759

Top Skills For a Field Technical Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 20.1% of field technical representatives listed customer service on their resume, but soft skills such as physical stamina and self-confidence are important as well.

Choose From 10+ Customizable Field Technical Representative Resume templates

Zippia allows you to choose from different easy-to-use Field Technical Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Field Technical Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Field Technical Representative diversity

Field Technical Representative Gender Distribution

Male
Male
75%
Female
Female
25%

After extensive research and analysis, Zippia's data science team found that:

  • Among field technical representatives, 24.7% of them are women, while 75.3% are men.

  • The most common race/ethnicity among field technical representatives is White, which makes up 73.1% of all field technical representatives.

  • The most common foreign language among field technical representatives is Spanish at 65.4%.

Online Courses For Field Technical Representative That You May Like

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1. Technical Support Case Studies and Capstone

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This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

2. Introduction to Technical Support

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Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

3. Customer Service & Support For Customer Service Executives

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Learn Customer Service Skills & Provide Excellent Customer Support, Customer Experience & How To Manage Upset Customers...

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Best States For a Field Technical Representative

Some places are better than others when it comes to starting a career as a field technical representative. The best states for people in this position are Maryland, Michigan, New Jersey, and Virginia. Field technical representatives make the most in Maryland with an average salary of $77,041. Whereas in Michigan and New Jersey, they would average $75,910 and $74,169, respectively. While field technical representatives would only make an average of $69,181 in Virginia, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Ohio

Total Field Technical Representative Jobs: 4,206
Highest 10% Earn:
$100,000
Location Quotient:
1.16

$66,222

Avg. Salary

View 4,206 Field Technical Representative Jobs In OH

2. New Jersey

Total Field Technical Representative Jobs: 3,048
Highest 10% Earn:
$113,000
Location Quotient:
1.08

$74,169

Avg. Salary

View 3,048 Field Technical Representative Jobs In NJ

3. Illinois

Total Field Technical Representative Jobs: 4,681
Highest 10% Earn:
$99,000
Location Quotient:
1.11

$66,672

Avg. Salary

View 4,681 Field Technical Representative Jobs In IL
Full List Of Best States For Field Technical Representatives

How Do Field Technical Representatives Rate Their Jobs?

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Top Field Technical Representative Employers

Most Common Employers For Field Technical Representative

RankCompanyAverage SalaryHourly RateJob Openings
1Baker Hughes$84,454$40.6053
2Xerox$81,920$39.3835
3McGraw Hill$57,170$27.4913
4CentiMark$53,019$25.4931
5Tyco SimplexGrinnell$52,789$25.3830
6DISH Network$50,624$24.3456
7Nielsen Holdings$49,200$23.6557
8Hewlett Packard Enterprise$49,180$23.6418
9Southern Air$49,026$23.5716
10Honeywell$48,981$23.5513
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Updated April 6, 2023