Field Technical Representative Resume Examples 2023

Research Summary. We analyzed 751 field technical representative resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Nielsen Holdings and DISH Network. Here are the key facts about field technical representative resumes to help you get the job:

The average field technical representative resume is 375 words long
The average field technical representative resume is 0.8 pages long based on 450 words per page.
Customer service is the most common skill found on a field technical representative resume. It appears on 20.1% of resumes.

After learning about how to write a professional field technical representative resume, you can make sure your resume checks all the boxes with our resume builder.

Field Technical Representative Resume Example


Bobby Stone Field Technical Representative Contact Information Alpharetta, GA (970) 555-1659 bstone@example.com Skills Treasury Management Cloud Communication Available Resources Store Management Sales Consultants Business Development Trouble Shooting CRM Voip Employment History Field Technical Representative 2019 - Present Comcast Alpharetta, GA Provisioned all aspects of both residential and business telephony and internet services based on codes in billing. Assisted Cable Technician over the phone on the installation process and activation of cable, phone and internet service. Lead Technical Support Representative 2013 - 2019 Comcast Alpharetta, GA Mentor Tier 2 employees to ensure quality of Trouble shooting. Assisted customers experiencing technical issues with their internet and telephone equipment. Provide prompt resolution to customer phone inquiries regarding our Business Class High Speed Internet, Digital Voice and Cable services. Advance troubleshooting for PC/browser/e-mail/personal webpage/connectivity firewall/ router/hub problems and provides customer education regarding high speed internet. Sales Management Consultant 2011 - 2013 The Home Depot Miami, FL Position required supervision of fixtures construction, associate development and customer relations. Coordinate with customer service for status on orders from vendors to ensure delivery commitment to clients is met. Performed bookkeeping, met sales goals, provided customer service, conducted sales, and cashiered. Provided outstanding communication and made clear presentations and demonstrated Conn's products to customers. Education Bachelor's Degree Business 2008 - 2011 University of Maryland - College Park College Park, MD


Joshua Alexander Field Technical Representative Contact Info Fort Worth, TX (960) 555-9239 jalexander@example.com Skills Store ManagementEKGOEMPOSPCATechnical ExpertisePertinent InformationIVBusiness DevelopmentTrouble Shooting Employment History Field Technical Representative 2018 - Present Sprint Fort Worth, TX Processed and resolved trouble tickets for multiple issues ranging from provisioning issues to customer education. Recorded successful outcomes while troubleshooting problems with computer hardware, mobile phone or other electronic devices. Ensured communication to supervisors regarding status of workload by updating internal database and work-log for tickets. Provided expert level technical support for Android, Blackberry, IOS and Windows devices. Technical Sales Representative 2017 - 2018 Sprint Fort Worth, TX Increased revenue growth significantly within base of accounts through weekly strategic account planning, training and individual meetings. Provided exceptional customer service and relationship management. Assist with training new sales consultants. Assist with dealer/master agent obstacles with clear expectations and focus on relationship building and growth. Customer Care Technician 2014 - 2017 Pizza Hut Bloomington, IN Answer phones promptly and process orders through computer database. Prepare drinks for customers, maintain cleanliness of bar and consumer area, handle cash and POS transactions. Provided personal care and related services for our clients. Mastered POS (point-of-sale) computer system for automated order taking. Education Certificate General Studies 2013 - 2014 Indiana University Bloomington Bloomington, IN


Dorothy Lane Field Technical Representative Lake City, FL dlane@example.com (500) 555-8300 Experience Field Technical Representative 2014 - Present Sitel OperatingLake City, FL Help with billing, trouble shooting issue with system. Help customer to setup internet and equipment connections. Instructed customers how to install and operate computer software. Assist in sales and product knowledge. Applied knowledge of programming techniques and computer systems. Field Technical Representative 2013 - 2014 CSL BehringDallas, TX Work in business to business sales. Investigate and troubleshoot an average of 40 customer complaints annually. Shared technological advancements and product knowledge via in- service training and other means with local surgeons and key ordering personnel. Established internet connections for new consumers. Sales Management Consultant 2012 - 2013 AT&TDallas, TX Coached and developed teams of up to 18 sales consultants to meet and exceed sales goals. Provided timely and accurate account status reports, forecasts, opportunity funnel and business plans to sales leadership as required. Appointed to act as a stand in team lead and assist in training for sales and product knowledge. Provided written communication with other departments to resolve customer issues. Managed 15+ member sales team with a focus on professional growth and achievement of sales goals of Paid Search Services. Skills Direct Reports OS Trouble Shooting Real Estate Communication VPN Patient Care ROI Technical Assistance Sales Process Education Bachelor's Degree Business 2009 - 2012 Arizona State UniversityPhoenix, AZ

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Field Technical Representative Resume templates

Zippia allows you to choose from different easy-to-use Field Technical Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Field Technical Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Field Technical Representative Resume Format And Sections

1. Add Contact Information To Your Field Technical Representative Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Field Technical Representative Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Field Technical Representative Education

Majors

Business

22.6%

Electrical Engineering

8.7%

Computer Science

7.2%

Electrical Engineering Technology

5.8%

Field Technical Representative Resume Relevant Education Example #1

Bachelor's Degree In Business 2008 - 2011

University of Maryland - College Park College Park, MD

Field Technical Representative Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3. Next, Create A Field Technical Representative Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Field Technical Representative Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Technical Support Skills
Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.
Product Knowledge Skills
Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.
Technical Knowledge Skills
Technical knowledge refers to the expertise and understanding of an in-depth or specific procedure or product. Much of the technical knowledge gained while in a position allows an individual to better complete a task or assist others attempting to complete the same task. For example, an employee may have extensive technical knowledge on repairing a piece of machinery or how to repair a server error.
Outbound Calls Skills
An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.
Test Equipment Skills
Test equipment is a mechanical tool or a device which is used create signals and gather response from an electronic device under test. It helps in detecting any faults in the device and it also proves the proper operation of the electronic device.
R Skills
R is a free software environment and a language used by programmers for statistical computing. The R programming language is famously used for data analysis by data scientists.

Top Skills for a Field Technical Representative

Source: Zippia.com

Customer Service, 20.1%

Technical Support, 18.7%

Customer Satisfaction, 8.7%

Product Knowledge, 6.5%

Other Skills, 46.0%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Field Technical Representative Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Field Technical Representative

JPMorgan Chase

Prepared investor documents and presentations utilizing MS PowerPoint, Word and/or Excel.
Emailed reports to management personnel.
Gained basic knowledge of the Linux and Android Operating Systems and Cellular Networks
Offered tutorials to customers for all Apple portable products, along with referring customers to Client website.
Talked customers through repairing and navigating IOS devices.

Work History Example # 2

Field Technical Representative

EchoStar

Reached the highest level of technical support within the company and received extensive internet and satellite systems training.
Assisted customers with bundled accounts including phone, television and internet.
Provided one-call solutions to technical problems involving hardware, installation, and programming issues
Assisted customers in resolving both technical and non-technical issues that relate to their satellite/internet service in a call center environment.
Experienced troubleshooting mobile devices such as Sling TV Technology, Android, iPhones and Tablets.

Work History Example # 3

Assistant Golf Professional

The University of Arizona

Helped run tournaments including: Club Championship, Member/Guest, Member/Member, Cardinal Cup, Outside Events.
Coached the Deep Cliff Junior Golf Team to a league championship in 2009.
Implemented PGA Junior Academies, Leagues/Get Golf Ready programs for beginning juniors and women.
Worked with the Maine State Golf Association and New England PGA regarding local pro-am events and state golf events.
Competed on the Nike Tour and mini tours, collecting three victories.

Work History Example # 4

Technical Specialist

Roche Laboratories

Replaced hardware for Dell desktop and laptop computers Refreshed/re-imaged computers using Ghost Ran daily backups
Provided software, hardware recommendations.
Served as on-site IT helpdesk technician while troubleshooting both software and hardware issues via phone and VNC.
Tracked clinical population training and organized training records, making data readily available in case of FDA investigation.
Provided analytical testing in support of new product launches, currently marketed products and the alternate API program.

5. Highlight Your Field Technical Representative Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your field technical representative resume:

Master Certified Electronics Technician (CETma)
Certified Network Computer Technician (CNCT)

6. Finally, Add a Field Technical Representative Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And If You’re Looking for a Job, Here Are the Five Top Employers Hiring Now:

Common Field Technical Representative Resume Skills

Customer Service

Technical Support

Customer Satisfaction

Product Knowledge

Technical Issues

Cooling Towers

Technical Knowledge

Inbound Calls

Post Sales

Outbound Calls

SQL

Technical Problems

Test Equipment

Retrofit

Customer Support

One-Call Resolution

Technical Assistance

Software Issues

Apple

Preventative Maintenance

Windows XP

Network Troubleshooting

Customer Relations

Trade Shows

Field Testing

Cell Phones

Customer Inquiries

Customer Issues

CCTV

Computer System

Field Maintenance

Customer Care

Problem Resolution

Network Issues

LAN

Service Calls

Trouble Tickets

Technical Inquiries

VPN

Android

Customer Accounts

Customer Complaints

Computer Software

Nielsen

VoIP

POS

Field Technical Representative Jobs

Links To Help Optimize Field Technical Representative Resumes

Updated May 19, 2023