Top Field Technical Representative Skills

Below we've compiled a list of the most important skills for a Field Technical Representative. We ranked the top skills based on the percentage of Field Technical Representative resumes they appeared on. For example, 17.5% of Field Technical Representative resumes contained Customer Service as a skill. Let's find out what skills a Field Technical Representative actually needs in order to be successful in the workplace.

The six most common skills found on Field Technical Representative resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Field Technical Representative jobs:
  • Field Representative / Electronic Technician Customer Service, Installing & maintaining electronic telemetry networked computer equipment throughout Northeast United States.
  • Utilize my solid understanding of consumer electronics and the ability to sell technology while providing an extraordinary customer service experience.
  • Provided consistent excellent customer service experience by maintaining the highest degree of courtesy, confidentiality, and professionalism.
  • Promoted and transferred to Technical Care Representative to provide customer service with emphasis on computer and printer products.
  • Mentor line-Answered customer service and technical representative questions on new and pending service and contract information.
  • Exhibit effective customer service skills by consistently communicating with staff and customers to ensure customer satisfaction.
  • Answer phone calls and demonstrating exceptional customer service, help cultivate customer satisfaction and customer loyalty.
  • Provided technical support and customer service to distributors and customers on computerized sign equipment repair.
  • Provided vital support for creating and maintaining quality and customer service for external customers.
  • Provided timely customer service to the shop floor technician by delivering updates to documentation.
  • Increased productivity by collaborating with management to streamline a variety of customer service processes.
  • Provided customer service and technical support for prospective and established customer base.
  • Received multiple awards acknowledging my level of dedication to excellent customer service.
  • Provided excellent customer service to all customers in a timely professional manner.
  • Provide excellent customer service, troubleshooting complex issues and inputting accurate documentation notes
  • Completed rigorous telephony, information technology, and customer service training program.
  • Commended for outstanding caliber of Customer Service Assistance and Related Service.
  • Provided customer service reps with technical support necessary to assist customers.
  • Provide outstanding customer service and technical troubleshooting in a chat environment.
  • Maintained high levels of quality documentation and superior customer service.

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2. Product Knowledge

high Demand
Here's how Product Knowledge is used in Field Technical Representative jobs:
  • Identify current and potential customer product needs using technical product knowledge in a wide variety of manufacturing industries.
  • Conducted orientation and fleet management seminars to educate and broaden customers' product knowledge.
  • Maintained extensive product knowledge by attending various seminars and training sessions.
  • Conducted product knowledge seminars and effective sales presentations.
  • Maintained and update customer maintenance agreements, generate solid field sales leads through experience with customer relations and product knowledge.
  • Train with Product Line Managers twice a year at HQ to sharpen my product knowledge and learn new technologies.
  • Possess strong product knowledge of the DuPont automotive paint lines and the paint industry.
  • Complete ongoing training to maintain product knowledge, service and policy changes.
  • Demonstrate advanced product knowledge and the ability to solve customer issues.
  • Stayed abreast of product knowledge, services and policy changes.
  • Trained bakery employees on Product Handling and Product Knowledge.
  • Conducted product knowledge lunches at engineers and association meetings.
  • Conducted in-store product knowledge sessions for shops' staff.
  • Provided product knowledge to customers with technical questions.

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3. Technical Support

high Demand
Here's how Technical Support is used in Field Technical Representative jobs:
  • Provide exceptional technical support by telephone, email or in-person to resolve all customer needs/issues; including troubleshooting and system configurations.
  • Diagnosed & communicated international technical issues to VP of Technical Operations, Global Technology Manager, and U.S.-based technical support.
  • Provided technical support for the company software and website, including troubleshooting problems and developing effective solutions.
  • Provided internal phone technical support for employees and effectively communicated with all levels of the organization.
  • Extended factory level Technical Support to dealers distributing this manufacturer's 80386 based computer products.
  • Coordinated underground and overhead utility design with daily interface and provided technical support to vendors.
  • Provided professional, technical support to customers in answering personal and industrial safety product inquiries.
  • Provided network administration and technical support for various House of Representative Offices and Committees.
  • Assisted mobile communication customers, various cellular providers, with technical support.
  • Provide inbound technical support for hardware/software issues to insure minimal terminal downtime.
  • Provided technical support for TV ratings equipment Project management New employee training
  • Handled technical support services for customers of Sony electronics division.
  • Provided telephone-based technical support to the satisfaction of the customer.
  • Managed technical support calls ensuring customers questions and concerns were resolved
  • Provide technical support for RICOH and HP Multi-Function Printers/Copiers/Fax systems
  • Performed installations, technical support training and trouble-shooting assistance.
  • Assisted coworkers with training and technical support troubleshooting escalations.
  • Provided product technical support within the regional operation.
  • Provided customer follow-up technical support and customer training.
  • Provided technical support for Hydro fax implementation.

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4. Computer Hardware

high Demand
Here's how Computer Hardware is used in Field Technical Representative jobs:
  • Utilized proprietary computer software and programs to resolve Tier 1 computer software problems, computer hardware issues, and networking failures.
  • Provided assistance with computer hardware, computer software, program installation, email, operating systems.
  • Increased computer hardware and peripherals sales by 40% from previous year's sales.
  • Maintained computer hardware and software in compliance with company policies and procedures.
  • Assembled and installed parts used for testing and performed operational checks and interconnection of computer hardware systems and peripheral equipment.
  • Leveraged technical resources and expertise by assisting computer technicians with set-up, implementation and replacement of computer hardware/software.

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5. Trouble Shooting

high Demand
Here's how Trouble Shooting is used in Field Technical Representative jobs:
  • Update and install any new hardware, software and drivers as well as trouble shooting any problems with the network.
  • Perform on-site and remote trouble shooting, parts ordering, fleet modification, and inspection of the train engine systems.
  • Service duties range from trouble shooting, to technician assistance, to installing and/or replacing field devices and reprogramming systems.
  • Provide technical direction and training to Amtrak employees for repairs and trouble shooting on ACS-64 train engines.
  • Worked to resolve hardware trouble shooting issues with desktop workstations, laptops, routers, and hubs.
  • Provided assistance with device setup, billing issues, trouble shooting, solving and documenting customer issues.
  • Assist customers with trouble shooting, installations, setup, and product features.
  • Assessed customer needs by performing advanced technical trouble shooting.
  • Assist customers with connections and trouble shooting Panasonic products.

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6. Tech REP

high Demand
Here's how Tech REP is used in Field Technical Representative jobs:
  • Assist Tech Reps on panel installation, wire pulls, hooking up devices, system programming, and testing.
  • Help input proper SOP'S to help shops reach higher profit margins.2015 Southwest Region Tech Rep of the Year
  • Managed a 175 store count as a National Account Sales/Tech Rep in Tennessee, Kentucky, and Missouri.
  • Passed promotion test to advance to Level 2 tech rep in 6 months.
  • Lead Tech Rep for the Outdoor/Trail Category.
  • Maintain overall performance and accomplish best Tech representative.
  • Assisted customer with more tech questions since now i was label as a tech rep.
  • Note: Over the years I have also worked as a Tech Rep for Titleist, Cleveland, and Hogan)

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7. Internet

high Demand
Here's how Internet is used in Field Technical Representative jobs:
  • Assisted customers in troubleshooting connectivity problems with their high speed internet service.
  • Provided technical and customer service assistance on internet based calls.
  • Assisted clients with troubleshooting professional-class wireless Internet products for Motorola.
  • Established internet connections for new consumers.
  • Perform internet search as well as telephone calls to utility companies to ensure that payments on behalf of clients are accurate.
  • Answered a high-volume of incoming calls and provided technical support for customers regarding their Cable, Internet and Phone service packages.
  • Installed and maintained hardware that collected television viewing data and PC internet activity in participating panel homes for Nielsen TV Ratings.
  • Maintained the Departments Information Systems Security by setting up & issuing secure passwords to programs through the Intranet and Internet.
  • Process daily work order installations assigned and completed by field technicians for cable, phone, and internet services.
  • Diagnose and resolved technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP.
  • Position works with outside vendors and affiliated groups to troubleshoot and Restore customer's internet service.
  • Assisted clients with troubleshooting server and wireless Internet radio software to get them up and running.
  • Provided sales for Verizon Internet Security Suite and gained experience with the Remedy Coding System.
  • Fixed PC and internet related issues that inhibited clients for gaining access to the internet.
  • Answer inbound calls related to telephone, fiber optic cable, and internet services.
  • Insure internet speeds are at the highest speed for all client's use.
  • Support customer over the phone in connecting their PC to the wireless Internet.
  • Observed the manner in which an Internet Service Provider managed its network internally.
  • Assist customers' with technical issues associated with their internet connection and/or equipment.
  • Assisted with internet and wireless connections, email server and app settings.

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8. Windows XP

high Demand
Here's how Windows XP is used in Field Technical Representative jobs:
  • Configured and tested Mac OSX and Mandrake Linux, Windows XP, MS Vista and Longhorn server on network.
  • Provided first level troubleshooting and diagnostics for software, hardware, networking for Windows XP and Mac workstations.
  • Maintained Windows XP and 7 Laptops and Built Win 2000-2003 servers with active directories for large businesses.
  • Trouble-shoot PC/Workstations, Laptops, Dispatch Technicians in the field, Support MS Windows XP operating systems.
  • Tested Client/Web application for proper installment/Configuration on Microsoft Windows XP / Vista / Win7 platforms.
  • Provided phone support in troubleshooting Windows XP, Windows 7, iPhones, devices, email configuration etc to the customers.
  • Help customers navigate different operating systems such windows xp, windows 98 and many more.

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9. One-Call Resolution

high Demand
Here's how One-Call Resolution is used in Field Technical Representative jobs:
  • Maintained a serious think-on-my-feet mentality to resolve customer concerns with a one-call resolution.
  • Managed recidivism with one-call resolution of customer issues.
  • Utilize resources/tools to troubleshoot and customer issues for resolution Strive for one-call resolution of customer issues.
  • Strive for one-call resolution of customer issues that involved device signal, application functionality, memory management, and email accounts.
  • Provide effective and timely resolution of a range of customer inquiries Strive for one-call resolution of customer issues.
  • Provided quality technical support through one-call resolution to establish a long-term customer relation.

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10. Technical Assistance

high Demand
Here's how Technical Assistance is used in Field Technical Representative jobs:
  • Provided technical assistance for maintenance and logistic requirements to include troubleshooting and analyzing data of aircraft systems.
  • Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment.
  • Provide technical assistance to Customer Service and Service departments to expedite the resolution of problematic motorcycles.
  • Provide technical assistance and educational training to mechanical contractors as a manufacturer's representative.
  • Provide technical assistance in a call center environment to satellite customers for resolution.
  • Provide technical assistance and applied research for electronic equipment and its applications.
  • Provide technical assistance and education to mechanical contractors and their technicians.
  • Provided technical assistance to customers and marketing support to sales personnel.
  • Provided technical assistance to the service supervisor and company representative.
  • Provided technical assistance as to troubleshoot customers device issues.
  • Provide technical assistance and problem resolution.
  • Provided technical assistance to merchant accounts.
  • Provided technical assistance to construction contractors.
  • Provided supervision of and technical assistance to U.S. Navy crews involved in habitability overhaul work on ships docked at various U.S.
  • Provided VITA (Volunteers in Technical Assistance) with information regarding the composition and production of neoprene adhesives.
  • Received a high volume of calls, and provided technical support to customers who requested technical assistance.
  • Provide technical assistance in the area of broilers and laying hens in different associations of producers.
  • Provided extensive first & second level technical assistance and phone support to customer inquiries and concerns.
  • Provided technical assistance to customers, educating them on the use of DirecTV systems.
  • Perform training of and provide technical assistance to contract maintenance personnel.

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11. Phone Calls

high Demand
Here's how Phone Calls is used in Field Technical Representative jobs:
  • Answered, evaluated, and documented incoming telephone calls related to technical problems including hardware, network and operating system configurations.
  • Handled escalated telephone calls on a supervisory level.
  • Facilitated technical support for troubleshooting conflicts, creating and managing tickets, remote support, and answering help desk phone calls.
  • Follow up with customer via e-mail or phone calls, leaving voice messages, managing their cases from start to finish.
  • Answered customer questions, phone calls, input customer orders and load designed single members for customers.
  • Fielded up to 50 phone calls and/or emails per day in a fast paced environment.
  • Followed through with customers needing further assistance via email and/or phone calls.
  • Handled and responded to constant inbound phone calls via telephone inquiries
  • Handled on-call 24/7 technical phone calls.
  • Answered inbound customer telephone calls.
  • check up phone calls to make sure the device is working properly.
  • Resolved technical issues for 9,000+ students Documented phone calls Simplified tech resource manual

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12. Setup

high Demand
Here's how Setup is used in Field Technical Representative jobs:
  • Configured Compaq HP server's software and hardware system backups, setup test lab with MS Virtual Server 2005.
  • Assist users in the setup of mobile laptop devices to be used for the use of company products.
  • Assisted technicians with port configuration/setup on switch utilization for phone extensions and data lines (Cisco).
  • Provided PC hardware, software, network and custom application support, including setups and maintenance.
  • Managed the deployment and setup of franchise networks, computers, equipment, and material.
  • Attended technical meetings for the design, setup, and implementation of lab equipment.
  • Install and configure workstations for a variety of users, including setup of peripherals.
  • Configured network drive setup for WritePad to be used via RDP in enterprise settings.
  • Trouble shot general issue with connecting to network as well as email setup.
  • Headed setup, configuration and trial of File Transfer Protocol Server.
  • Assist clients with printer and other peripheral setup and connectivity issues.
  • Transitioned 50+ users from single to dual monitor setups.
  • Program, setup, and maintain corporate infrastructure.
  • Assisted customers with SocialBox interface Performed setup and break down of equipment
  • Assisted various shops and Units in the setup and teardown of Bare Base equipment.
  • Assist with hardware telecom, and network system setup.
  • promoted Lab and field setup/troubleshooting, repair, hardware, software, networking, encryption.
  • Served as a troubleshooter for technical calls Handled calls escalated in level Setup Mainframe Servers
  • Take inbound technical support calls for Apple products Setup appointments at Genius(Apple Store) Process repair/replacement orders TARGET MOBILE

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13. Cell Phones

high Demand
Here's how Cell Phones is used in Field Technical Representative jobs:
  • Worked on electronic product projects including, but not limited to, cell phones & computer software.
  • Worked on cell phones, PDA, other devices Provide customer service worked on accounts as well
  • Assist with Technical issue with Blackberry and PDA phones as well as basic cell phones.
  • sell cell phones to customers, ask customers if they need assistance on finding items
  • Provided customers with instructions when their cell phones began to malfunction.
  • Answered calls from customers with handset problems Did troubleshooting to correct problems Accepted payment for bills Placed orders for cell phones

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14. Technical Problems

high Demand
Here's how Technical Problems is used in Field Technical Representative jobs:
  • Assessed problems devised solutions and offered guidance to assist customers in resolving technical problems.
  • Operated multiple systems to troubleshoot technical problems on telecommunication devices.
  • Assisted dealerships with consumer technical problems and hands-on assistance.
  • Handled over 100 calls for Fortune 500 Telecommunications call center daily, taking care of technical problems and/or general questions.
  • Worked as a team to manage our ticket queue regarding retention, escalated, and general technical problems.
  • Answer inbound customer calls when they are having technical problems on their sync software installed on their computer.
  • Helped this company save money by fixing the technical problems rather than having an outside contractor do so.
  • Provide assistance to customers by helping them to solve technical problems related to their satellite service.
  • Provide assistance to customers by helping them to solve technical problems related to Sprint cellphones.
  • Provided solutions to a variety of technical problems of moderate scope and complexity.
  • Handled and operated on technical problems and solutions for customers.
  • Diagnose and resolve routine technical problems via remote means.
  • Assisted in technical problems around the school and office.
  • Assisted customers with technical problems regarding their cellular phones.
  • Assisted in troubleshooting to resolve technical problems.
  • Performed call center duties, responding to customer inquiries for all phone concerns *Ensured customer satisfaction by troubleshooting technical problems
  • Perform maintanence on machines and troubleshoot technical problems
  • Solve complex technical problems on 32 bit systems and peripheral devices, also using TDM (Telediagnosis Module).
  • Perform troubleshooting and ensure technical problems are resolved in a timely manner.
  • Assisted customers with technical problems Helped customers activate new services Helped customers transfer media files

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15. New Accounts

average Demand
Here's how New Accounts is used in Field Technical Representative jobs:
  • Provide sales support to maintain and expand business at existing accounts and to assist with launches / start-ups of new accounts.
  • Created new accounts, orders for new equipment and remote activation of equipment upon arrival.
  • Networked and cold called to expand business with existing clients and acquire new accounts.
  • Inspected and tested new accounts, which have existing fire alarm systems.
  • Maintained and advanced established accounts as well as developing new accounts.
  • Install paint mixing systems in new accounts.
  • Key Accomplishments: Sold 4 new accounts for $60,000 in 2009, $40,000 in 2010.
  • Define multiple workflows in Salesforce, including managing and creating new accounts, adding assets, and managing individual ticket queues.
  • Established new accounts with, Siemens, Matsushita, Texas Instruments, Chrysler, Ford, Saturn (G.M.

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16. Data Entry

average Demand
Here's how Data Entry is used in Field Technical Representative jobs:
  • Perform duties such as data entry, problem solving, investigating, verifying insurance claims, etc.
  • Performed data entry for sulfuric acid research.
  • Screen donors, Vital signs, Data entry, Protein test, Hematocrit test
  • Provided administrative support to the organization including data entry, document filing, calendar management, and phone support
  • Provided on-site support to external users, completed data entry and supported Engineering personnel for approximately 30 employees.
  • Performed data entry and maintained confidentiality of client's sensitive, personal information.

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17. Billing Questions

average Demand
Here's how Billing Questions is used in Field Technical Representative jobs:
  • Organized, analyzed trouble tickets and contacted Subscribers via telephone to resolve connectivity issues as well billing questions.
  • Assisted the customers with billing questions including area of coverage, outages, and more.
  • Create a positive customer experience while assisting with device issues and billing questions.
  • Assisted with billing questions and issues on account.
  • Answer general service and billing questions.
  • Assist customers with technical issue Took payments, answered billing questions Set up service calls

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18. Hardware Issues

average Demand
Here's how Hardware Issues is used in Field Technical Representative jobs:
  • Maintained critical data and upcoming hardware issues for extensive research.
  • Provided training as needed for finishing techniques and troubleshot hardware issues
  • Diagnosed computers for software and hardware issues.
  • Support existing clients with software and hardware issues using remote access software.
  • Helped clients by providing up-to-date information on technology related matters and offered intelligent suggestions on software and hardware issues.
  • Set up test procedures to accurately identify hardware issues resulting in increased efficiency and quality of work performed.

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19. Service Calls

average Demand
Here's how Service Calls is used in Field Technical Representative jobs:
  • Responded to inbound technical service calls dealing with troubleshooting equipment errors.
  • Assisted customers via phone lines with customer service questions and technical service calls.
  • Handle escalated service calls by troubleshooting and problem solving technical service issues.
  • Process service calls from dispatchers supplying a brief description of equipment/system malfunctions.
  • Handled technical service calls from dealers, homeowners and distributors.
  • Answered and serviced incoming technical care and customer service calls.
  • Assisted customers with service calls, upgrades and payments.
  • Provided 24/7 emergency support along with monthly service calls.
  • Handle inbound technical support and customer service calls.
  • Scheduled service calls and processed credit card payments.
  • Complete assigned service calls on time.
  • Resolved escalated customer service calls and equipment issues in a professional manner.
  • Administer various blanket contracts for commodities, services ie., repairs, new installation, rentals, service calls, etc.
  • Add Cable TV Programming ServicesAssist CustomersSet Up Service CallsTechnical Support for Cable Satellite Equipment/TVSData EntryOrder ProductsProcess Payments over the phoneExplain Bill Charges
  • Managed service calls and resolved customer requests; interpreted technical product information to customers in clear manner.
  • Used Epicor (previously ERP) to make cases, sales orders, field service calls, and rma's.

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20. Trouble Tickets

average Demand
Here's how Trouble Tickets is used in Field Technical Representative jobs:
  • Generated Information Technology security requests, and submitted trouble tickets for all computer problems and building access requests.
  • Researched, troubleshot, and resolved complex, elevated trouble tickets for payment, software, and technical issues.
  • Use Remedy Action Request System to respond to trouble tickets and information request from Ticketmaster clients and employees.
  • Work with engineering team to file trouble tickets and get customer and network issues resolved.
  • File trouble tickets when problem is not resolved via troubleshooting.
  • Work trouble tickets to help customers with their phone service.
  • Submit Clarify trouble tickets to our network engineers when necessary.
  • Processed trouble tickets for global and local network issues and outages
  • Process handset exchanges and File Trouble Tickets
  • Create trouble tickets when necessary.
  • Submitted, reviewed, and tracked trouble tickets to ensure all issues came to complete resolution.
  • Perform incident management to ensure trouble tickets are addressed in a timely fashion.
  • Manage customer's trouble tickets in a timely fashion meeting all S.L.A.

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21. T-Mobile

average Demand
Here's how T-Mobile is used in Field Technical Representative jobs:
  • Deescalated hostile customers from canceling their T-Mobile accounts.
  • Answered incoming customer service calls T-mobile customers.
  • Responded to a high volume of inbound calls for Technical Care Support to the customers of T-Mobile.
  • Contributed to the support structure for Technical Care by creating and implementing T-Mobile Community articles.
  • Answered a high volume of calls regarding issues with T-Mobile customer s phones.
  • Provided customer service for T-Mobile wireless customers on a variety of call types.
  • Assisted customers with issues with phones and services on T-Mobile network.
  • Answered incoming calls from T-Mobile customers from all over the USA.
  • Helped fixed technical problems on cell phones for T-Mobile customers.
  • Provided Tier II technical support and troubleshooting to T-Mobile customers.
  • Provided customer services to T-Mobile s customer base.
  • Assisted customers in troubleshooting their T-mobile phones.
  • Provided Technical Care Support for T-mobile customers.
  • Provide technical support to T-mobile customers.
  • Have had to handle calls with billing, and am very knowledgeable regarding T-Mobiles services, devices, and policies.
  • Bench Strength Program - T-Mobile, 2011 Provide teaching methods for quickly researching.

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22. Computer System

average Demand
Here's how Computer System is used in Field Technical Representative jobs:
  • Performed troubleshooting, installation, and repairing computer systems, hardware and computer peripherals.
  • Team Lead replacing/updating over 50 outdated computer systems and re-mapping Active Directory.
  • Coordinated maintenance of company's building, computer systems and communications.
  • Served as liaison between GTECH (CCCS; Central Control Computer System), the Casinos, and Gaming Laboratory Operations.
  • Placed hardware and software in over one hundred new computer systems which were distributed over the college campus.
  • Schedule, assemble & install a wide array of computer systems, workstations & peripheral hardware.
  • Key trainer (one of two) for regional training of new corporate-wide computer system.
  • Traveled to sites for installations, upgrades and emergencies for their computer systems and hardware.
  • Provided assistance to activities in the installation of test benches and computer systems.
  • Implemented new computer system, generated supporting processes, and trained others.
  • Navigate through various computer systems to review customer account history and pricing.
  • Enter benefits and insurance information into AS400 computer system.

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23. Customer Care

average Demand
Here's how Customer Care is used in Field Technical Representative jobs:
  • Handled inbound customer care trouble calls regarding technical problems with customer autopilot.
  • Support Customer Care by answering calls with regard to billing, coverage, and troubleshooting related issues.
  • Assisted Customer Care in times of need by answering calls with billing, payments, coverage,
  • Author and edit several articles to help with knowledge to Customer Care and Retail representatives.
  • Keep customers happy and satisfied with customer care support.
  • Provide World Class customer care to customers that are having technical poblems with service and/or device.

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24. Trade Shows

average Demand
Here's how Trade Shows is used in Field Technical Representative jobs:
  • Attended new technology trade shows for potential acquisition candidates or small business investment opportunities.
  • Organize and support outdoor trade shows, provide gear demos, assist in local/competitions to support product representation across key markets.
  • Barnstormed the country exhibiting this new technology at all related trade shows, exhibitions, high visibility political and sporting events.
  • Travel outside of territory to represent Timex brand at key events such as marathons, trade shows, sales meetings etc.
  • Schedule and teach in store clinics, dealer outings, gear demos, trade shows and promotional events.
  • Represented company at boot demonstrations, professional nights, trade shows, clinics, and other events.
  • Assisted with applications and product demonstrations including trade shows/conventions for five seasons over 1238 students.
  • Represented & demonstrated technology solutions at major trade shows in North America.
  • Promoted product lines through sales calls, seminars and trade shows.
  • Market a wide variety of products at national trade shows.
  • Cultivate new clients through product demos/networking at trade shows.
  • Represented NIKE at numerous trade shows and event expos.
  • Demonstrated new equipment at trade shows and conventions.
  • Attended trade shows throughout the US and Europe.
  • Attended trade shows to introduce latest products and technology to customers.
  • Represent Laffort USA at technical trade shows.

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25. OS

average Demand
Here's how OS is used in Field Technical Representative jobs:
  • Worked closely with sales group and individual customers to identify customer needs and opportunities for product improvement and expansion.
  • Conducted customer site surveys to assess IT requirements and introduce cost-effective solutions to meet business objectives.
  • Conduct twenty-minute interviews with survivor victims to possibly aid individuals with housing or personal property loss.
  • Review customer technical and commercial specifications, prepare proposals and submitted proposals direct to customer.
  • Provide problem resolution for customers with hardware/software issues between their Windows OS and Brother hardware/software.
  • Prepared reports and documents for equipment usefulness, training effectiveness, and cost analysis.
  • Coordinated closely with dealership and corporate Service Departments to streamline resolution of problematic motorcycles.
  • Prepared cost estimates and technical proposals for site remediation/restoration projects and waste disposal contracts.
  • Communicate closely with customers, management and staff to ensure complete customer satisfaction.
  • Diagnose of poultry diseases and subsequent use of appropriate pharmacological products.
  • Develop marketing plans to foster closer relationship with the Architectural community.
  • Provided feedback and proposed solutions regarding discrepancies and/or warranty issues.
  • Maintained and promoted a positive attitude while meeting productivity goals.
  • Certified Windows phone technician through Microsoft's online Certification Program.
  • Maintained systems configurations, installation and maintenance across different environments.
  • Implemented fully operational Ticketing offices almost on a daily basis.
  • Performed proper disposal of spent chemicals used in analysis.
  • Diagnose and troubleshoot complex data/cellular issues while successfully multitasking.
  • Conducted seminars on current issues in hematology diagnostics.
  • Typed proposals/contracts and business letters for all salespersons.

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26. Customer Base

average Demand
Here's how Customer Base is used in Field Technical Representative jobs:
  • Created strategies and plans that identified market opportunities, converted competitor's customer base to repeat buyers and bolstered revenues.
  • Expanded the customer base through cold calls and new customer referrals as a result of customer satisfaction.
  • Provided Technical support to the customer base for the purpose of training and communicating industry standards.
  • Provided technical support for a bicycle pedal manufacturer's customer base, including B2B and consumers.
  • Participated in Canadian trade shows and conducted customer site visits to grow customer base.
  • Create customer base by cold-calling/ introducing new product offerings to potential clients.
  • Provide technical support to assigned customer base and general customer calls.
  • Educated and assisted customer base on proper application of products.

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27. Apple

average Demand
Here's how Apple is used in Field Technical Representative jobs:
  • Helped educators understand computer operation of Apple Macintosh and Microsoft Windows operating systems.
  • Attended a six week course to obtain the title of Registered Apple Application Developer.
  • Assisted customers with technical issues regarding their apple products.
  • Administered the Apple Service Center at ASU.
  • Transferred customers to appropriate Apple department.
  • Demonstrated and illustrated basic and complex troubleshooting steps to Apple iphone owners, who voluntarily requested assistance.

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28. Network Printers

average Demand
Here's how Network Printers is used in Field Technical Representative jobs:
  • Network printers/Anti-Virus/Firewall/Security protections, local/wide area network with wireless capability and home/office computers with system orientation.
  • Administer office network.- Maintain Network infrastructure.- Install and maintain network printers.- Troubleshoot Workstations.
  • Configured and tested network printers to ensure proper functionality and performance.
  • Installed and configured applications as well as remotely configuring network printers.
  • Perform general network troubleshooting and ability to fix network printers.
  • Supported various business software applications and network printers.

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29. High Volume

low Demand
Here's how High Volume is used in Field Technical Representative jobs:
  • Installed, maintained, and repaired Xerox's top of the line high volume copiers.
  • Worked in a fast-paced, high volume technical environment.
  • Serviced high volume print systems.
  • Serviced clients in a high volume territory producing between [ ] and over $1.0 million in annual dollar volume.
  • Managed when digital processes rapidly in-fluxed into the printing industry & replaced conventional methods within a high volume account.
  • Processed high volume of incoming repair requests Diagnosed both hardware and software issues
  • Managed high volume text and assisted in building repor with customers.
  • Completed, analyzed and managed various time and call reports to ensure productivity and high volume of sales.

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30. Customer Relations

low Demand
Here's how Customer Relations is used in Field Technical Representative jobs:
  • Provide continuous follow-up and seek innovative and resourceful methods to build positive customer relationships and loyalty.
  • Established customer relations and assisted customer in enhancing productivity.
  • Provided excellent customer relations by keeping downtime minimized.
  • Traveled nationwide to promote positive customer relations while learning about their concerns, forthcoming trends and plans.
  • Handled billing and customer relations for all franchisees and independent quick serve restaurants in the Midwest.
  • Maintained professional and friendly customer relations throughout job treatment to ensure we had returning customer.
  • Led efforts to develop new business and maintain customer relations in the Field Service Group.
  • Work with customers to establish better customer relations and to resolve customer issues.
  • Fostered loyal customer relationships by answering print and order related questions and concerns.
  • Have developed customer relations in order to improve sales for the company.
  • Performed coordination studies, short circuit analyses, and supervised customer relations.
  • Provided strong customer relations for the Mid-West Region traveling when necessary.
  • Recognized for Outstanding Customer Relations in 2002 at annual convention.
  • Maintain a great customer relationship and in the work place.
  • Maintained strong customer relationship with all Minolta DIS customers.
  • Escalate calls to Customer Relations and Dispatch when appropriate.
  • Integrated into established area that encompassed 20 - 30 drilling rigs at all times, developingcustomer relationships and environments of trust.

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31. Alarm Systems

low Demand
Here's how Alarm Systems is used in Field Technical Representative jobs:
  • Provided excellent customer service responding to service requests for Fire Alarm Systems, Time Recording Equipment, and various electronics repair.
  • Maintained Customer Relationships Serviced/Inspected and installed a wide variety of Fire Alarm Systems Installed/Serviced the Fire Alarm System at the Pentagon.
  • Performed service and repairs on electronic fire alarm systems and other related building system products at customer sites.
  • Service, troubleshoot, and install fire alarm systems and special hazard fire protection systems utilizing gaseous agents.
  • Install and service fire alarm systems, fire suppression, fire sprinkler systems, and mass notification systems.
  • Well versed in NFPA, NEC, ADA, and manufacturers requirements for the installation of fire alarm systems
  • Develop and implement LAN for secured use of alarm systems via copper, fiber or radio communications.
  • Install, program, certify, troubleshoot, repair and inspect commercial fire alarm systems.
  • Experience with Fire Alarm Systems, Security Systems and Card Access.
  • Inspected commercial fire alarm systems for fire code compliance.
  • Installed and programmed several Fire Alarm Systems around NM.
  • Documented fire alarm systems and deficiencies.
  • Serviced and inspected fire alarm systems.
  • Complete initial started up, programming, and testing of fire alarm systems in accordance to NFPA standards.
  • Install, repair, test, maintain and certify fire alarm systems in commercial and industrial bldgs.
  • Use multimeter to help troubleshoot problems on fire alarm systems.
  • Install, service, and inspect smaller stand alone fire alarm systems.

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32. Nielsen

low Demand
Here's how Nielsen is used in Field Technical Representative jobs:
  • Traveled extensively throughout the Northeastern USA providing quality bilingual customer service and technical support to Nielsen Families.
  • Installed and serviced electronic gear used to collect television-viewing data for Nielsen Television Ratings.
  • Maintain positive relationships with Nielsen homes keeping accurate and measurable data.
  • Installed Nielsen equipment onto cooperators electronic devices.
  • Provided excellent customer service for Nielsen households.
  • Use Nielsen s proprietary software to monitor data collection and execute the data to central collection facility (FL).
  • Educated cooperating household members on the features and functions of the Nielsen equipment with a strong emphasis on customer service.
  • Maintained professional, direct face-to-face customer service and had a mutual respect and understanding with the Nielsen Families.
  • Installed equipment in customers' homes to track what shows are being watched for Nielsen TV ratings.
  • Install and Maintain computerized TV ratings measurement equipment for Nielsen Media Research in the Nielsen households.
  • Managed a field territory responsible for 1.4 million votes for Nielsen Television Ratings.
  • Maintained all confidential data collected from 150 Nielsen Families in two field areas
  • Provided unsurpassed customer service to ensure the cooperation of Nielsen sample homes.
  • Awarded Nielsen US Group of the Year for exceeding all company goals.
  • Installed the Nielsen monitoring computer equipment in selected panel member homes.
  • Graduated first in my class from Nielsen Training School.
  • Maintained and troubleshoots all Nielsen equipment.
  • Ensured collection and transmission equipment is properly installed and configured in Nielsen Panels to transmit necessary audience data.
  • Represented Nielsen Ratings to over 150 homes in the tri-state area.

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33. Active Directory

low Demand
Here's how Active Directory is used in Field Technical Representative jobs:
  • Implemented Active Directory for corporation.
  • Check Active Directory entries to verify proper Domain and Group policy settings for 4AAB network.
  • Use active directory to add or change user accounts and add or remove devices.
  • Create and administer Microsoft Active Directory accounts for regional directory of 1,100 employees.
  • Shared access and coordinated share access using Active Directory.
  • Provisioned Active Directory accounts for all Users.
  • Edited Active Directory for sites.
  • Full security system integrations with active directory and database systems.
  • Lead team of 30 Representatives Active Directory, Sharepoint, Windows Admin IBM Mainframe, Blackberry Enterprise Server

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34. Customer Complaints

low Demand
Here's how Customer Complaints is used in Field Technical Representative jobs:
  • Facilitated internal & external customer complaints, disposition of ARM material including dispersing credit value to customer base.
  • Responded quickly and professionally to customer complaints regarding malfunctioning equipment.
  • Direct and resolve matters related to customer complaints, and by handling questions pertaining to customer dissatisfaction.
  • Created new processes and procedures to expedite resolution of customer complaints.
  • Responded or face-to-face to promptly customer inquiries and resolved customer complaints.
  • Attend and resolve customer complaints within 24 hour window.

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35. Access Control

low Demand
Here's how Access Control is used in Field Technical Representative jobs:
  • Install, maintain, and provide customer training of integrated access control, fire alarm, CCTV, and security systems.
  • Coordinated the installation and certification of fire alarm, access control, CCTV, and security systems with installing contractors.
  • Serviced and installed Access Control, Burglar, CCTV, Fire and Medical systems for commercial and industrial customers.
  • Install and service fire alarm systems, intrusion, CCTV, and building access control and sound intercom systems.
  • Install, program, troubleshoot and repair Access Control, CCTV and commercial security systems.
  • Installed and programmed all computer network equipment for CCTV and Access Control projects.
  • Install, troubleshoot and maintain access control and sound and CCTV systems.
  • Serviced Fire Alarm, Security, Access Control, PLC and CCTV systems for various customers within the DFW metroplex area.

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36. Cctv

low Demand
Here's how Cctv is used in Field Technical Representative jobs:
  • Installed and serviced Fire, Security, CCTV, Card Access, and Paging Systems.
  • Managed, networked and programmed CCTV projects in commercial settings.

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37. Fax Machines

low Demand
Here's how Fax Machines is used in Field Technical Representative jobs:
  • Serviced Copier/Fax Machines in Corporate and BusinessOffice environment.
  • Repaired and upgraded copiers/fax machines.
  • Service, installed and repaired full-line of Minolta copiers and fax machines.
  • Programmed fax machines, replaced drum unit and ink cartridges.
  • Repaired copiers and fax machines * Installed new copiers, sorters and fax machines
  • Managed service territory Maintained servicing of Canon copiers, printers, and fax machines Handled phone support and customer relations
  • Experience and factory trained on Panasonic and Konica Minolta photocopiers, fax machines and printers.

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38. Customer Accounts

low Demand
Here's how Customer Accounts is used in Field Technical Representative jobs:
  • Trained customer accounts on Local Area Networks, system software applications and online instrumentation with RS-232 asynchronous communication.
  • Prepared reliable documentation to customer accounts with information about billing and technical assistance.
  • Managed customer accounts and applications across conflicting technologies during Sprint-Nextel merger.
  • Managed customer accounts by account verification and assisting with technical repairs.
  • Provided training on equipment usage and operation to customer accounts.
  • Performed weekly preventative maintenance at various customer accounts.
  • Managed cellular upgrades, removals, and financial changes on customer accounts.
  • Post field collection fees and collected funds to customer accounts.
  • Rectified all client billing issues and monitored customer accounts.
  • Informed customer accounts of new products and upgrades.
  • Maintained customer accounts and kept adequate records of customer and interactions transactions.
  • Manage and maintain multiple customer accounts on day-to-day basis, striving to meet all of their needs.

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39. Network Coverage

low Demand
Here's how Network Coverage is used in Field Technical Representative jobs:
  • Answered and troubleshoot all technical inquiries regarding network coverage, device information and data services.

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40. DSL

low Demand
Here's how DSL is used in Field Technical Representative jobs:
  • Provided first-level, direct technical and customer support to residential customers utilizing home-based DSL network connections.
  • Developed and tested JDSU XDSL testing units with various revisions using DSLAM equipment and DSL provisioned circuit.
  • Address computer concerns and/or operating system issues when pertinent to installation and.or usage of BellSouth DSL equipment.
  • Coordinate Serial to DSL conversions and completed analysis of system data for debug and corrective actions.
  • Job Duties: Assisting customers to connect into the LAN/Wireless connection DSL services.
  • Performed successful configurations and installations of Cisco 1700, 2600, and 3600 xDSL business connections to 3rd party routers.
  • Visit in person Worldnet clients to verify client's needs such as Network integration, DSL modem / Routers configurations.
  • Supported Frame, ATM, ADSL, ISDN, and T1 for Venues and Outlets with 24x7 helpdesk support.

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41. PDA

low Demand
Here's how PDA is used in Field Technical Representative jobs:
  • Maintained and updated records on published product literature; reviewed competitor literature and patents to assess potential infringement on internal patents.
  • Maintain and update documentation files on systems or equipment and notify engineering of any changes
  • Provided Market Center team with technical support performing product demonstrations and product updates.
  • Updated answer line database daily providing resolutions to customer issues.
  • Revised job recommendations electronically to accommodate changes for updated information.
  • Attend training and developmental classes on innovative/updated technology.
  • Created new orders and updated customer information.
  • Provided Operations and Laboratory with updated MSDS.
  • Ensured all data relating to sales and service paging teams were updated and entered correctly Into the company's data base.
  • Provide AMRDEC with updated information as changes occur in Infantry and Armor formations, force structure, and TRADOC doctrine.
  • Maintain and update schematics, drawings, and documentation files on equipment and notify engineering of those changes.
  • Worked seamlessly alongside Lockheed Martin IT system administrators to update, configure, and maintain NIPRNET and SIPRNET.
  • Updated the Application engineer s Torque and Drag report and running procedures with the most current information.
  • Update all inventory using CAMS (Centralized Asset Management System) database system per SLA inventory audits.
  • Maintained the SQL database, tracked updates per version of server, and replaced system files.
  • Used cable repair knowledge and used basic data entry to update the customer's accounts.
  • Worked closely with training managers to update and monitor schedules using LMS and Outlook calendars.
  • Reviewed updated information throughout the day to keep updated on current situations within my department.
  • Updated subscriber request information regarding what the technician did to assist the subscriber.
  • Produced and deployed Operating System and application software updates to the Everett site.

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42. Android

low Demand
Here's how Android is used in Field Technical Representative jobs:
  • Play Books, Google Apps and Payments, as well as constant up training for Android Software updates, and yearly.
  • Maintain a wide variety of mobile devices including Blackberry, Android, iPhone, and tablet PC's.
  • Started as an Android Technical Support Agent, providing support for Nexus phones and Tablets.
  • Advanced technical support for Android and Blackberry devices, including Windows Mobile applications.
  • Assisted with I-Phone, Android, and Blackberry devices * Up sold while overcoming objections
  • Required familiarity with Android and iPhone operating systems and hardware components for troubleshooting and setup of telecommunications and tablet devices.

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43. Test Procedures

low Demand
Here's how Test Procedures is used in Field Technical Representative jobs:
  • Performed detailed review of applications, reports and accounts to ensure all aspects of application process adhered to latest procedures.

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44. Outbound Calls

low Demand
Here's how Outbound Calls is used in Field Technical Representative jobs:
  • Provided technical troubleshooting on inbound/outbound calls while effectively resolved issues with High-Speed Wireless Broadband.
  • Receive inbound calls and make outbound calls when necessary to either the customer for a follow-up or to a dealership.
  • Managed a high volume of both inbound and outbound calls for multiple partners.
  • Managed both Inbound and Outbound calls from five differing local and national Accounts.
  • Received Inbound and placed outbound calls to potential customers.
  • Handled all inbound and outbound calls; - Data Entry and telemarketing; and - Handled all cash and credit transactions
  • Company Name: Asurion Primary Responsibilities: Handling escalated inbound and outbound calls for Asurion's Technical Assistance Center.

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45. R

low Demand
Here's how R is used in Field Technical Representative jobs:
  • Coordinated with Engineering and Statistical Division personnel regarding associated software/equipment matters as they relate to performance at the properties.
  • Worked cooperatively with Sales Representatives to actively grow running specialty business through sell-through operations and marketing / sales initiatives.
  • Communicated technical and logistical information for helicopter avionics/electrical modifications and structural upgrades to engineers and program managers.
  • Supported project planning and execution efforts for technical documentation research, development, investigations, and analyses.
  • Performed special projects deemed necessary to assist other departments for a formal and detailed technical review.
  • Trained journeyman-level craftsmen supplemented by appropriate self-paced instruction consistent with Department of Labor journeyman certification.
  • Worked in multiple technical mediums simultaneously while remaining attentive to customer and their concerns.
  • Evaluate incoming materials for proper specifications and work closely with quality control department.
  • Manage and operate the power distribution process System and associated power solution.
  • Performed quality control inspections & established first line communication with potential clients.
  • Installed and maintained electronic devices that monitor television viewing for ratings purposes.
  • Validate and updated Navy technical documentation, maintenance guidance and technical drawings.
  • Applied Reliability Centered Maintenance (RCM) concepts in maintenance requirement analysis.
  • Test of relational databases- Strong problem solving skills with logical methodology.
  • Provided customers with certifications, product specifications, and MSDS information.
  • Served as intermediary between corporate, territory sales representatives and accounts.
  • Analyze problems and provided information/solutions via telephone and written correspondence.
  • Review accounts for reinstatement evaluation all aspects of financial ramifications.
  • Provided exceptional phone-based customer support regarding ADT products and services.
  • Provided demonstrations of equipment and extensive technical support to customers.

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46. PCS

low Demand
Here's how PCS is used in Field Technical Representative jobs:
  • Produced Operating System and Application images which were provided to hardware vendors and deployed to more than 30,000 PCs.
  • Led evaluation of a desktop performance data collection system on 5,000 PCs.
  • Provided software, hardware and technical support for 40+ PCs and printers.
  • Installed software, configured, and set up PCs and printers.
  • Maintained network of 300+ in-house PCs, and 30+ servers.
  • Loaded proprietary images on all new PCs.

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47. Verizon

low Demand
Here's how Verizon is used in Field Technical Representative jobs:
  • Repair cellular software and upload to Verizon Wireless customer cellular phones.
  • Assist other Verizon Tech Coach Representatives with troubleshooting questions.
  • Provide sales and in store technical support to Verizon Wireless customers while meeting Corporate customer sales and retention goals.
  • Worked with various accounts including Verizon, AOL, Comcast, AT&T, and other various tech related companies.
  • Fix and upload smartphone software for Verizon customers.
  • Received direct calls from Verizon Business customers and support engineers in need of immediate assistance with unavailable or degraded circuits.

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48. Technical Questions

low Demand
Here's how Technical Questions is used in Field Technical Representative jobs:
  • Assisted customers with purchases and technical questions, via telephone, computer, and in a face-to-face environment.
  • Answered incoming calls and monitored seven mailboxes that receive various technical questions from clients.
  • Assist and answer customer's technical questions about internal automotive engine parts.
  • Answered technical questions made to the call center.
  • Assisted customers with running medical diagnostic instruments, answering technical questions, and initiating corrective actions if quality issues arose.
  • Contacted internal departments to resolve returned goods issues including a variety of technical questions.

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20 Most Common Skill for a Field Technical Representative

Customer Service22%
Product Knowledge15.2%
Technical Support11.5%
Computer Hardware8.2%
Trouble Shooting6.7%
Tech REP5%
Internet5%
Windows XP4.1%

Typical Skill-Sets Required For A Field Technical Representative

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
17.5%
17.5%
2
2
Product Knowledge
Product Knowledge
12.2%
12.2%
3
3
Technical Support
Technical Support
9.1%
9.1%
4
4
Computer Hardware
Computer Hardware
6.5%
6.5%
5
5
Trouble Shooting
Trouble Shooting
5.3%
5.3%
6
6
Tech REP
Tech REP
4%
4%
7
7
Internet
Internet
4%
4%
8
8
Windows XP
Windows XP
3.3%
3.3%
9
9
One-Call Resolution
One-Call Resolution
3.2%
3.2%
10
10
Technical Assistance
Technical Assistance
1.7%
1.7%
11
11
Phone Calls
Phone Calls
1.7%
1.7%
12
12
Setup
Setup
1.6%
1.6%
13
13
Cell Phones
Cell Phones
1.4%
1.4%
14
14
Technical Problems
Technical Problems
1.3%
1.3%
15
15
New Accounts
New Accounts
1.3%
1.3%
16
16
Data Entry
Data Entry
1.1%
1.1%
17
17
Billing Questions
Billing Questions
1.1%
1.1%
18
18
Hardware Issues
Hardware Issues
1.1%
1.1%
19
19
Service Calls
Service Calls
1.1%
1.1%
20
20
Trouble Tickets
Trouble Tickets
1.1%
1.1%
21
21
T-Mobile
T-Mobile
1.1%
1.1%
22
22
Computer System
Computer System
1%
1%
23
23
Customer Care
Customer Care
1%
1%
24
24
Trade Shows
Trade Shows
0.9%
0.9%
25
25
OS
OS
0.9%
0.9%
26
26
Customer Base
Customer Base
0.9%
0.9%
27
27
Apple
Apple
0.8%
0.8%
28
28
Network Printers
Network Printers
0.8%
0.8%
29
29
High Volume
High Volume
0.8%
0.8%
30
30
Customer Relations
Customer Relations
0.8%
0.8%
31
31
Alarm Systems
Alarm Systems
0.8%
0.8%
32
32
Nielsen
Nielsen
0.7%
0.7%
33
33
Active Directory
Active Directory
0.7%
0.7%
34
34
Customer Complaints
Customer Complaints
0.7%
0.7%
35
35
Access Control
Access Control
0.7%
0.7%
36
36
Cctv
Cctv
0.7%
0.7%
37
37
Fax Machines
Fax Machines
0.7%
0.7%
38
38
Customer Accounts
Customer Accounts
0.7%
0.7%
39
39
Network Coverage
Network Coverage
0.6%
0.6%
40
40
DSL
DSL
0.6%
0.6%
41
41
PDA
PDA
0.6%
0.6%
42
42
Android
Android
0.6%
0.6%
43
43
Test Procedures
Test Procedures
0.6%
0.6%
44
44
Outbound Calls
Outbound Calls
0.6%
0.6%
45
45
R
R
0.6%
0.6%
46
46
PCS
PCS
0.6%
0.6%
47
47
Verizon
Verizon
0.5%
0.5%
48
48
Technical Questions
Technical Questions
0.5%
0.5%

55,543 Field Technical Representative Jobs

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