FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Field Technical Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Field Technical Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $85,000

    Average Salary

What Does A Field Technical Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Field Technical Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Field Technical Specialist?

Send To A Friend

Field Technical Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Do you work as a Field Technical Specialist?

Help others decide if this is a good career for them

Average Length of Employment
Top Careers Before Field Technical Specialist
Technician 8.5%
Volunteer 3.8%
Cashier 3.8%
Internship 3.3%
Top Careers After Field Technical Specialist
Technician 4.1%
Manager 4.1%
Supervisor 3.4%
Consultant 3.4%

Do you work as a Field Technical Specialist?

Field Technical Specialist Demographics

Gender

Male

77.8%

Female

14.5%

Unknown

7.7%
Ethnicity

White

61.3%

Hispanic or Latino

16.4%

Black or African American

11.6%

Asian

7.3%

Unknown

3.4%
Show More
Foreign Languages Spoken

Spanish

50.0%

French

25.0%

Carrier

16.7%

Tagalog

8.3%
Show More

Field Technical Specialist Education

Schools

Community College of the Air Force

10.0%

University of Phoenix

8.3%

Georgia Institute of Technology -

6.7%

Strayer University

6.7%

University of Cincinnati

6.7%

University of Maryland - University College

5.0%

University of Houston

5.0%

University of South Florida

5.0%

Colorado Technical University

5.0%

Wentworth Institute of Technology

5.0%

Monroe Community College

5.0%

University of Wisconsin - Oshkosh

5.0%

ITT Technical Institute - Indianapolis

3.3%

Texas Southern University

3.3%

Suffolk County Community College

3.3%

Des Moines Area Community College

3.3%

Midland College

3.3%

Remington College

3.3%

Chapman University

3.3%

ITT Technical Institute-Arlington

3.3%
Show More
Majors

Business

11.5%

Computer Information Systems

10.6%

Electrical Engineering

8.7%

Information Technology

8.2%

Computer Science

7.7%

Computer Networking

7.2%

Electrical Engineering Technology

4.8%

Automotive Technology

4.3%

Biology

4.3%

Environmental Science

4.3%

Civil Engineering

3.8%

General Studies

3.4%

Computer Engineering

3.4%

Computer Technical Support

2.9%

Health Care Administration

2.9%

Liberal Arts

2.4%

English

2.4%

Computer Engineering Technology

2.4%

Mechanical Engineering Technology

2.4%

Medical Technician

2.4%
Show More
Degrees

Bachelors

37.0%

Other

25.9%

Associate

18.8%

Masters

8.0%

Certificate

7.4%

Doctorate

1.4%

Diploma

1.1%

License

0.3%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary

How Would You Rate The Salary Of a Field Technical Specialist?

Have you worked as a Field Technical Specialist? Help other job seekers by rating your experience as a Field Technical Specialist.

Top Skills for A Field Technical Specialist

  1. Computer Hardware
  2. Technical Support
  3. Network Printers
You can check out examples of real life uses of top skills on resumes here:
  • Performed security, network, computer hardware and software audits.
  • Provided instrument installations, training and customer technical support for hematology and immunology instrumentation lines
  • Set up and configured new computers and network printers on corporate network.
  • Worked with a team of professionals to identify errors with digital interactive maintenance procedures during development.
  • Recognized and rewarded for utilizing high-touch high-tech customer service style with both internal and external customers.

How Would You Rate Working As a Field Technical Specialist?

Are you working as a Field Technical Specialist? Help us rate Field Technical Specialist as a Career.

Top Field Technical Specialist Employers

Jobs From Top Field Technical Specialist Employers

Field Technical Specialist Videos

10 Things Every Pre-Med Should Know About Becoming a Doctor

A Day In The Life: Marketing Manager

Job Shadowing: HVAC Technician-Intern Partnership, A Day in the Life of a HVAC Technician

Related to your recently viewed content