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Field technical specialist vs field service technician

The differences between field technical specialists and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a field technical specialist, becoming a field service technician takes usually requires 6-12 months. Additionally, a field technical specialist has an average salary of $69,467, which is higher than the $54,339 average annual salary of a field service technician.

The top three skills for a field technical specialist include technical support, troubleshoot and customer satisfaction. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.

Field technical specialist vs field service technician overview

Field Technical SpecialistField Service Technician
Yearly salary$69,467$54,339
Hourly rate$33.40$26.12
Growth rate10%8%
Number of jobs183,996167,298
Job satisfaction--
Most common degreeBachelor's Degree, 50%Associate Degree, 40%
Average age4244
Years of experience212

What does a field technical specialist do?

Field technical specialist has the best skills necessary to provide technical support to any company who are having problems with applications or who wants to venture on new applications or operating systems. They also train staff on products and applications worth using for the betterment of the company. They also design and develop web pages to provide a digital presence and promote businesses' programs and products. They have the capability to troubleshoot hardware and software if problems arise.

What does a field service technician do?

Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.

Field technical specialist vs field service technician salary

Field technical specialists and field service technicians have different pay scales, as shown below.

Field Technical SpecialistField Service Technician
Average salary$69,467$54,339
Salary rangeBetween $50,000 And $95,000Between $35,000 And $82,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Finance

Differences between field technical specialist and field service technician education

There are a few differences between a field technical specialist and a field service technician in terms of educational background:

Field Technical SpecialistField Service Technician
Most common degreeBachelor's Degree, 50%Associate Degree, 40%
Most common majorBusinessElectrical Engineering
Most common college--

Field technical specialist vs field service technician demographics

Here are the differences between field technical specialists' and field service technicians' demographics:

Field Technical SpecialistField Service Technician
Average age4244
Gender ratioMale, 84.9% Female, 15.1%Male, 92.3% Female, 7.7%
Race ratioBlack or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4%Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%
LGBT Percentage11%1%

Differences between field technical specialist and field service technician duties and responsibilities

Field technical specialist example responsibilities.

  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Collaborate with telecommunication team to troubleshoot T1 to OC12.
  • Maintain corporate PC standards on software through SMS packaging and reporting.
  • Train in software for multiple surface equipment operations, including satellites and routers.
  • Train technicians on POS systems and ensure adherence to best practices in providing support.
  • Focuse on electronic equipment used for monitoring various environmental parameters, such as hydrology, water quality, and GPS.
  • Show more

Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Show more

Field technical specialist vs field service technician skills

Common field technical specialist skills
  • Technical Support, 14%
  • Troubleshoot, 12%
  • Customer Satisfaction, 8%
  • Technical Assistance, 7%
  • PC, 6%
  • Technical Issues, 5%
Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%

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