Field technical specialist job description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Specialist to join our team in Mayfield Heights, Ohio (US-OH), United States (US).
This position will be a Client based position. Field Service Technician, VIP Support

Role Responsibilities

* Supporting VP and higher white glove/VIP support
* Make policy recommendations to their managers and be an escalation point for less experienced team members
* Performs basic troubleshooting, parts replacement, systems upgrades, deployment, and repair on desktops / notebooks/printers
* May respond to calls after normal business hours per leader instructions
* Identifies potential issues that could adversely impact end user experience and takes corrective action.

Basic Qualifications

* 5+ years desktop/technical support experience

Additional skills

* A+ Certification
* Team Lead Experience
* Must have a proven customer service background
* Knowledgeable of Windows Operating System environment
* Must be able to comprehend and follow verbal and written technical instructions and scripts
* Good verbal and written communication skills
* Physically able to lift and move Enterprise and Client technology hardware in our customer environments
* Excellent interpersonal skills and ability to work collaboratively in a team environment
* Basic customer interaction skills
* Strong troubleshooting skills

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

SCOPE:
The Field Technology Specialist serves as an integral part of the IT team, which delivers products and services that support field projects and field teams. You will support field-focused projects and the internal and external teams and BT partners working directly with translators.

ESSENTIAL FUNCTIONS:
•Communicate with field staff regarding hardware/software solutions and recommendations related to user issues, concerns related to translation software, processes and other related matters.
•Attend and participate in a variety of meetings and task force groups as directed and the be the knowledge expert pertaining to translation operating procedures, requirements, processes and policies.
•Recognize the challenges of working in developing world where education and infrastructure are less abundant.
•Troubleshoot hardware, software, and network issues for end users
•Provide support for setting up translation project network systems.
•Provide input into the baseline operating system settings and applications to be used in a Translation Team standardized image for field system provisioning.
•Assist in the identification and nurturing of national partners and train as appropriate in the support of the translation software and IT network requirements.
•Attend and support new project workshops. Duties to include system configuration, setup and deployment, technical setup and administrative training.
•Provide technical support for field based systems and route request to appropriate resources.

SUPERVISORY RESPONSIBILITY:
No supervisory responsibilities

OTHER DUTIES:
•Lead and or participate in projects or task force groups which focus on issues having organization wide impact.
•Perform or assist with any assignments as required or directed.

WORK ENVIRONMENT:
This job operates in a professional or home office environment except when traveling. When traveling, conditions may be rugged with limited access to internet.

PHYSICAL DEMANDS:
Occasional exertion up to 10 pounds, lifting a box of paper, moving chairs, tables and sliding doors.

TRAVEL:
Requires up to 12 weeks of international travel

QUALIFICATIONS:
•Strong faith in Jesus Christ as Savior; God honoring lifestyle;
•Passion for the Word of God and provision of the Word for every people group.
•Championing Seed Company’s vision, mission, and values.
•Requires Bachelor’s Degree or equivalent relevant experience in Computer Technology
•Strong knowledge of Microsoft Windows 10 PRO Operating system
•Proficient in PC Laptop and Local Area Networking hardware
•Requires three to five years of experience, with field work experience preferred but not required;

• Support all field tests of new products for a specific category
• Track field test products and interact with factory teams for improvement quality issues from field tests
• Technical literature review
• Support technical writer for customer facing literature

Quality Support:

• Conduct quality inspection of products
• Monitor product qualities by gathering relevant data and producing statistical reports (monthly quality report)
• Factory support, Warehouse audits and Product audits
• Co-work with engineering manager for new products and market quality issues
• Effectively interact with production/development teams in factory to maintain qualities of products

Product Testing and Evaluation:

• Work with lab teams to develop robust testing methods
• Conduct product testing in the lab
• Incorporate lab findings with field test support

Customer based quality improvement:

• Field quality and Voice of Customer research for product quality improvement

Job Requirements:

• Associates degree or minimum 5 years on the technical side of the appliance industry
• Knowledge of Microsoft Office (such as Excel, PowerPoint)
• Knowledge of quality management
• Proactive work attitude
• Strong communication skills
• Knowledge in managing quality issues
• Skills of work planning including identifying action items
• Ability to work well with others in a collaborative environment.

LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.Further, the Company takes affirmative action to