Principal Field Service Engineer page is loaded## Principal Field Service Engineerlocations: SAN JOSEtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 31, 2026 (30+ days left to apply)job requisition id: R52749## **At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.**The Field Service Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.Reports to San Jose Field Service ManagerLocation: San Jose**Responsibilities:*** Primary contact for all hardware related issues* Planning and Installation of new equipment; reconfiguring existing equipment* Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate* Document all work processes as required* Establish a strong supportive relationship with customers* Inventory control* Work with Field Service team and other Cadence groups to improve processes and procedures**Position Requirements:*** BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience* Good written and verbal English communication skills* Minimum working knowledge of Linux/Unix* Strong hardware and software troubleshooting skills* Strong documentation skills* Must be able to lift 40 lbs* US drivers license and passport* Willingness to travel domestically and internationally including for short notice emergency service events**Full training will be provided, however any experience in the following areas would be advantageous:*** Debugging and repair in a board/system level environment.* Experience with liquid cooled systems and associated repairs* Experience with Linux Shell Skills (use grep, sed, awk, find, etc)* Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)* Experience with networking including installation/configuration of routers, switches and firewalls* Experience with troubleshooting network issues## **We're doing work that matters. Help us solve what others can't.****Equal Employment Opportunity Policy:**Cadence is committed to equal employment opportunity throughout all levels of the organization.We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact ********************.**Privacy Policy:**Job Applicant If you are a job seeker creating a profile using our careers website, please see the .E-Verify Cadence participates in theE-Verify program in certain U.S. locations as required by law.Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence. Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
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$78k-104k yearly est. 3d ago
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Strategic Growth Director, Tech/Media/Telecom
Fractal 4.2
Field technician job in San Francisco, CA
A leading AI solutions provider seeks an Account Growth Director in San Francisco, CA. This role involves driving new business in the Technology, Media, and Telecom sectors, managing client relationships, and leveraging analytics expertise to provide value. Candidates should have 12-15 years of experience in data analytics, demonstrating strong communication skills and leadership capabilities. The position offers a competitive salary range of $130,000 - $234,000, along with comprehensive benefits including health plans and parental leave.
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$62k-85k yearly est. 1d ago
Field Service Engineer (Contract 3-6 mo, potential FT)
Argo Ai 3.4
Field technician job in San Francisco, CA
A leading technology company in the United States is looking for a candidate to lead deployments of computer vision devices and maintain complex systems. The ideal candidate has a Bachelor's degree in a technical discipline and 3-5 years of relevant experience. This role requires considerable travel to client sites and strong customer service skills. Candidates should be comfortable working in industrial environments and familiar with technical troubleshooting and documentation.
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$48k-64k yearly est. 4d ago
Hardware Technician
Actalent
Field technician job in Los Angeles, CA
Technician who is experienced and comfortable using hand tools and power tools to assemble delicate electronics assemblies (PCBs, small-gauge wiring). To accomplish this work, you have some familiarity and experience with a broad range of tools and skills, and are motivated to utilize and improve those skills to produce a high quality output. You keep your work space and materials tidy and well-organized, and keep good records of your work products, which helps you be efficient. You recognize that a job well done the first time is always more efficient in the long run.
Skills
Electronics, Assembly, Soldering, Pcb, Hardware, Troubleshooting, Test equipment, Wiring
Top Skills Details
Electronics,Assembly,Soldering,Pcb
Additional Skills & Qualifications
- Soldering for assembly and repair - wires, through-hole and surface mount components
- Mechanical assembly with hand and power tools - drilling, tapping, deburring, filing, sanding
- Cable assembly - stripping, crimping, testing, strain relieving
- Good ESD practices - assembling sensitive electronic components together into a system
Job Type & Location
This is a Permanent position based out of Los Angeles, CA.
Pay and Benefits
The pay range for this position is $60000.00 - $100000.00/yr.
The company provides Medical dental vision The company has unlimited PTO
Workplace Type
This is a hybrid position in Los Angeles,CA.
Application Deadline
This position is anticipated to close on Jan 19, 2026.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
$60k-100k yearly 6d ago
Senior Field Tech Director - AI-Driven Data Security Architect
Cerebras 4.2
Field technician job in Mountain View, CA
A leading data security company is seeking a Senior Field Technical Director in Mountain View, California. This architect-level role focuses on the design and integration of solutions for large enterprise customers, requiring expertise in data center design, cyber-security, and the ability to leverage AI tools for productivity. With a mission to ensure technical requirements are met, the role includes serving as a strategic leader, conducting workshops, and developing architectural plans. Candidates should have over 15 years of IT experience.
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$52k-85k yearly est. 2d ago
Data Technical PM
Biblioso
Field technician job in Mountain View, CA
Job Title: Technical Program Manager
Contract Type: 12- month contract (with possible extension)
not open for C2C or any third-party arrangements.
Summary
The company is seeking a highly motivated and technically skilled Technical Program Manager (TPM) to lead and oversee data annotation programs that power our cutting-edge AI research initiatives. This role sits at the intersection of program management, data operations, and AI/ML, and will play a pivotal part in ensuring that our data annotation efforts are scalable, high-quality, and aligned with the needs of our research and product teams.
You will collaborate closely with researchers, data scientists, ML engineers, and vendor operations to drive the end-to-end lifecycle of large-scale data labeling and curation efforts - from strategy and planning to execution, delivery, and quality evaluation.
Responsibilities
Program Ownership: Drive large-scale data annotation programs end-to-end, from scoping requirements to delivery and post-mortem analysis.
Cross-Functional Collaboration: Partner with AI Research leadership, AI researchers, data scientists, ML engineers, and product managers to define data needs, success metrics, and annotation guidelines.
Vendor & Workforce Management: Manage external annotation vendors and internal labeling teams, including contract negotiation, SLAs, quality standards, and throughput planning.
Quality & Process: Design and implement robust quality control pipelines, annotation tools, and feedback loops to ensure data quality at scale.
Tooling & Automation: Collaborate with engineering to improve annotation infrastructure, workflows, and data pipelines for efficiency and scalability.
Data Strategy & Governance: Contribute to data governance best practices, including privacy, security, ethics, and compliance in annotation workflows.
Reporting & Metrics: Define and track key program metrics (cost, quality, speed, volume), and regularly communicate progress to stakeholders and leadership.
Internal Adoption: Coordinate internal adoption of agentic AI products by building onboarding processes, workflows, and change management strategies.
Data Quality Leadership: Establish and standardize processes for measuring, monitoring, and improving data quality across datasets and annotation teams.
Customer Engagement: Collaborate with external customers and research partners on evaluation workshops, pilots, and feedback sessions to drive continuous improvement.
Competencies and Requirements
Bachelor's or Master's degree in a technical field (e.g. Computer Science, Data Science, Machine Learning, Information Systems) or equivalent practical experience.
5+ years of experience in technical program management, project management, or operations in data-centric or AI/ML environments.
Strong understanding of ML development workflows, data pipelines, and annotation lifecycle.
Experience managing large-scale data labeling or data collection efforts, including working with third-party vendors.
Familiarity with big data platforms (e.g. Apache Spark, Databricks, Hadoop) and data warehousing concepts.
Excellent organizational, problem-solving, and communication skills with the ability to influence cross-functional stakeholders.
Proven track record of driving cross-functional teams to deliver complex technical projects on time and with high quality.
Excellent communication, negotiation and analytical skills, with the ability to document standard operating procedures and processes
Advanced working SQL Knowledge, Ability to build and maintain analytics to track, forecast, and visualize consumption through ad-hoc SQL, reports, and dashboards
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Self-motivated and able to work independently, as well as in a team environment.
Preferred good working knowledge of GPU technology and its applications in generative AI and machine learning.
Familiarity with big data technologies such as Apache Spark, Delta Lake, and MLflow is a plus.
Benefits
At Biblioso, we are committed to the well-being of our employees and offer a competitive benefits package to support their needs, including:
401(k) retirement plan
Disability coverage
Employee Assistance Program (EAP)
Life insurance
Health insurance
Paid sick time
We believe that investing in our team's well-being is essential for the success of our company.
Team Environment
In this role, the nature of the work is dynamic and requires a collaborative attitude. While you have specific duties, it's important to understand that the entire team is responsible for the final delivery, and this may occasionally involve taking on additional tasks outside your primary responsibilities. The ability to adapt and contribute wherever needed is key to succeeding in this environment.
Contact
Abier Nupen | ******************
This role is not open for C2C or any third-party arrangements.
$44k-80k yearly est. 2d ago
Senior Field Service Technician
Spectrum Staffing Services/Hrstaffers Inc.
Field technician job in Anaheim, CA
This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.
RESPONSIBILITIES
Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
Prepare service estimates, manage service reports, and support billing and quality documentation processes.
Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
Perform regular safety and compliance audits related to service and facility operations.
QUALIFICATIONS
Bachelor's degree required.
Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
Proven customer-facing communication skills with a professional, solutions-focused approach.
Strong organizational skills with attention to detail and follow-through.
Proficiency with standard business software; experience with ERP or CRM systems is a plus.
BENEFITS
Competitive base compensation with performance-based bonus opportunities.
High-visibility regional leadership role with strong ownership and decision-making impact.
Blend of hands-on technical work and leadership responsibilities for continued skill growth.
Opportunity to work directly with customers and advanced CNC technologies.
Comprehensive benefits package supporting long-term career stability.
$78k-109k yearly est. 21h ago
Plumbing Service Technician
Pacific Rim Mechanical 3.8
Field technician job in San Diego, CA
Primary Function-
We are looking for entry level, mid-level, and experienced Plumbing Service Technicians to fill immediate openings. We specialize in commercial and industrial facilities in San Diego County.
Maintain a high level of understanding of equipment capabilities and operations.
Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.
Understand and stay current on industry trends and changes.
Demonstrate an ability to coordinate the overall resolution or multiple customer problems.
Maintain personal discipline and composure in the performance of multiple customer services.
Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.
Ability to accurately report problem situations.
Understand critical value of clients to Pacific Rim Mechanical and associates.
Maintain same day/return call service group policy.
Accept responsibility for correction of customer problems brought to your attention.
Maintain positive communications with all Pacific Rim Mechanical customers and potential customers to facilitate growth and opportunity.
Ability to stay organized for scheduling requirements.
Focus on assignment completion to ensure customer satisfaction and timely invoicing.
Ability to assist dispatcher with prioritizing.
Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.
Communicate all project opportunities to service manager and projects sales representative.
Communicate and reschedule all incomplete work with PRM dispatcher.
Communicate situational information appropriate customer contact.
Skills, Knowledge, Qualifications, & Experience
Must have at least (2) years of relevant Plumbing field experience.
Must have a valid driver's license.
Must have and provide a clean DMV report covering the past (3) years.
Must understand and comply with all safety and OSHA requirements.
Authorized to work in the United States.
Must be capable of effectively speaking and writing in the English language.
Knowledge of plumbing codes
Capable of working alone or on a team.
Communicate effectively with customers regarding technical issues.
Plumbing Trade school or college courses a plus.
Must understand the fundamentals of plumbing sewer systems, water heaters, sump pumps, recirc pumps, thermal expansion tanks, backflow prevention, soldering, hydro-jetter and drain machine operation, etc.
Must understand electrical troubleshooting.
Salary Range-
$25-50/hr. Based on Experience (FMLA Non-Exempt)
Benefits-
Full Benefits
Matching 401(k)
Paid Time Off
Paid Holidays
Equal Opportunity Employer
About Pacific Rim Mechanical-
Pacific Rim Mechanical is the premier mechanical contractor in Southern California.
And we got there by strict adherence to one simple philosophy...
Always do the right thing.
Since our company inception in 1987, our core values haven't changed. We still place the highest priority on honesty, integrity and respect for our customers and employees.
$25-50 hourly 21h ago
Field Service Technician
Dexian
Field technician job in San Ramon, CA
Pilot Plant Technician/Technologist:-
An individual who is technically or mechanically inclined that can help operate equipment for trials in a food manufacturing facility.
This person will need to be flexible and will do a variety of tasks from receiving and scaling materials, loading ingredients into equipment, operating equipment, and performing minor repairs with team members when needed.
They will also be asked to help support the team in other initiatives occasionally regarding quality, safety, and overall pilot plant performance.
Requirements:
Minimum associate's degree, strongly preferred Bachelors and/or Engineering Degree.
Minimum 3years of experience, 8 hrs/day, 5 days a week.
Anti-Slip and Steel Toed Shoes Required.
Should be able to lift 50 lbs and stand on feet for long periods.
Work Hours: Mon-Fri, 8:00 AM - 04:00 PM
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit ********************
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
$54k-88k yearly est. 2d ago
Field Service Technician
Hyperstrong
Field technician job in Los Banos, CA
HyperStrong International USA Corp is seeking Field Service Technicians to support operation, preventative maintenance, troubleshooting, and corrective maintenance activities for utility-scale Battery Energy Storage Systems (BESS). This role will report to the Field Service Manager.
Field Service Technicians are responsible for executing field service activities safely, efficiently, and in accordance with HyperStrong procedures, site requirements, and applicable safety standards. This role supports both scheduled maintenance and unscheduled corrective service activities and works closely with Commissioning, Engineering, and HSE teams as required.
Technician Level Distinction
This position covers both Field Service Technician I and Field Service Technician II, depending on qualifications, experience, and demonstrated technical competency.
Field Service Technician I: An entry- to mid-level role responsible for independently executing assigned preventive and corrective maintenance tasks in accordance with established procedures and safety requirements. This level typically targets 1-3 years of relevant field or technical experience.
Field Service Technician II: A more experienced role with expanded responsibility for independently performing advanced troubleshooting, complex diagnostics, and providing on-site technical leadership for service activities. This level typically targets 4+ years of relevant field or technical experience.
Key Responsibilities:
Perform preventative and corrective maintenance activities on utility-scale Battery Energy Storage Systems (BESS), including Energy Stations, battery enclosures, power conversion systems (PCS), auxiliary systems, and associated electrical infrastructure.
Execute assigned service tasks in accordance with approved procedures, work instructions, and safety requirements.
Conduct inspections, testing, and verification activities to support equipment reliability, system availability, and safe operation.
Identify equipment abnormalities, alarms, or fault conditions and perform initial troubleshooting within defined scope and procedures.
Support advanced troubleshooting activities in coordination with Field Service Managers, Commissioning Engineers, and Engineering support as required.
Accurately document maintenance activities, findings, corrective actions, and system conditions in service reports and work management systems.
Comply with site safety plans, OSHA requirements, NFPA 70E, lockout/tagout procedures, and HyperStrong safety policies at all times.
Maintain tools, test equipment, and assigned service assets in proper working condition.
Communicate effectively with site personnel and corporate team members, and follow established escalation protocols to report safety concerns, equipment issues, abnormal conditions, or schedule impacts in a timely and professional manner.
Support commissioning activities and retrofit work as required, including assisting with equipment installation verification, system modifications, testing support, and post-implementation validation in accordance with approved procedures.
Maintain custody and accountability for site-level spare parts, tools, and consumables, including proper storage, identification, usage tracking, and coordination of replenishment requests in accordance with HyperStrong procedures.
Requirements:
Ability to safely perform field service work in energized and de-energized environments in accordance with established procedures and safety requirements
Working knowledge of electrical safety practices, including lockout/tagout, arc flash awareness, and job hazard analysis
Ability to read and follow maintenance procedures, work instructions, and technical documentation
Proficiency using hand tools, test equipment, and diagnostic instruments applicable to field service activities
Strong attention to detail and ability to document work accurately and completely
Ability to communicate clearly and professionally with site personnel, customers, and internal teams
Willingness to work rotating schedules, respond to service needs, and support after-hours or emergency work as required
Ability to read, write, and communicate effectively in English.
Preferred Qualifications
BESS, Medium Voltage Systems, and Power-Electronics experience
Work Location
Assigned to report to a project daily
Travel & Work Conditions:
10% - 25% travel.
Full-time, onsite.
HyperStrong is an equal opportunity employer. Due to the high volume of interest in this position, we will only contact candidates who best meet the requirements. Thank you for your interest in joining HyperStrong.
$53k-88k yearly est. 21h ago
Technical Field Specialist
Cognizant 4.6
Field technician job in San Jose, CA
Cognizant is one of the world's leading professional services companies, we help our clients modernize technology, reinvent processes and transform experiences, so they can stay ahead in our constantly evolving world. Cognizant is looking to expand our Field Operations team and your skills are needed. Are you interested? If so, please apply in order to be considered. We look forward to reviewing your application!
Working under the direction of the CTS Project Manager/Workflow Lead while collaborating close with Operations Lead, the Technical Field Specialist will provide direct technical support in t development, preparation, operation, and post-processing of in-field data collection experiment and pilots. The CTS Technical Field Specialist will serve as the in-field coordinator of such programs, bo collecting data hands-on and guiding the work of less technical CTS field operators to ensure the operation is running efficiently and according to requirements communicated by the CTS Field Operations Manager and Operations Lead and by the Client Program Managers and Engineers. This role offers an exciting opportunity to support pioneering work being done at a to technology company.
Please note: Candidate must be physically active - have experience and interest in hiking, biking and running with ability to do so for extended periods of times (additional physical activities a plus
Preparation work will include:
Working with the CTS Project Manager/Workflow Lead and Operations Lead on the intake, documentation, staffing, and scheduling of new Client pilot requests:
o Writing up pilot project charters
o Documenting and validating operational workflows
o Conducting in-field operator training
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.), engaging with and asking clarifying questions of the CTS staff
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems.
Working with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to test, troubleshoot, and resolve device and backend data/technical setup issues before pilots begin
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Obtaining required devices from inventory and configuring those devices for CTS field operators.
In-Field work will include:
Conducting trial runs to assure that devices and connections to backend systems are working properly, partnering with CTS staff (Operations Lead, Tools POC, QC, and MIS) to debug and resolve any issues encountered, as well as engaging Client Program Managers and Engineers when necessary
Conducting and leading in-field data collection.
Providing frequent status updates.
Addressing any technical issues that occur in the field, including extracting device
diagnostic logs, opening bugs and escalating to other CTS and Client Staff as required.
Triaging and performing initial debugging, as well as resolving issues directly whenever possible
Driving resolution of issues by opening and tracking bugs assigned to other CTS or client staff
Post-Operations work will include:
Documenting and reporting on:
Pilot results
Downtimes for different apps, tool issues, and bugs that impact pilot operations
Sharing observations/feedback and opportunities for efficiency and automation
Verifying that data collected has successfully transferred to backend systems, engaging CTS staff (Operations Lead, Tools POC, QC, and MIS) and client program managers and engineers as required
Following up with the CTS staff (Operations Lead, Tools POC, QC, and MIS) and Client Engineers to drive the resolution of open bugs
Participating in data analysis and extraction as required.
Proactively identifying areas for program and workflow improvement.
Requirements:
BA/BS degree, or min. 2-3 years of relevant testing / support experience is required.
Must have 1+ years of QA testing or technical support experience of Mobile Apps
Familiarity with Mobile & web technologies + organizational tools like Google Spreadsheets /Excel (SQL, Javascript, etc skills a plus)
Ability to work on feet for several hours and in indoor/outdoor environments during all types of weather
Strong verbal and written English communication skills with the ability to communicate cross functionally with local and global teams/stakeholders
Strong teamwork skills
Ability to represent the company in a professional manner
Comfort with a fast paced environment
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including Client offices, stand alone stores, and shopping malls.
o Some US-based travel may be required
o Ability to pass driver history restrictions
Aptitude for learning new technologies
Strong organizational skills and superior attention to detail
Strong analytical and problem-solving skills
Ability to meet deadlines and schedules and be accountable
Ability to document testing results in a detailed and organized manner
Ability to create or refine processes and identify opportunities for improvement
Background and Driving Record
No DUI convictions in the past five (5) years
No hit and run convictions
No driver's license suspensions in the past five (5) years
No more than two (2) moving violations or chargeable accidents within past four (4) years
Valid US driver's license (no temporary permits)
International drivers have 90 days after enrollment date to obtain a US license
Have no criminal record
Salary and Other Compensation:
The hourly rate for this position is $25 - $28 per hour, dependent on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits:
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
$25-28 hourly 20h ago
Lead Shop Technician
Porsche Track Experience
Field technician job in Monterey, CA
Lead Shop Technician - Porsche Track Experience Laguna Seca
The Porsche Track Experience at Weathertech Raceway Laguna Seca is building its vehicle service and event logistics team. We are looking for a Lead Shop Technician with a minimum of 3-5 years of experience. We will consider applicants with less experience who are highly motivated or possess Porsche Certification. Must meet minimum age requirements (21+) as established by our insurance carrier for vehicle operation.
Porsche Track Experience (PTX) events are managed and facilitated by Purner & Associates (JP2, LLC). The Lead Shop Technician is an employee of Purner & Associates who is a contractor for Porsche Cars North America (PCNA). The position is full-time and located at the Porsche Track Experience at Weathertech Raceway Laguna Seca. This position offers a competitive compensation and benefits package. Please contact us to schedule an interview. Interview accommodations are available upon request.
Responsibilities and duties include but are not limited to:
· Oversee all activities in the shop including a staff of 3 technicians
· Perform light maintenance on our fleet of Porsche vehicles and other support vehicles
· Tire mounting and balancing
· Install brake pads and rotors
· Refurbish vehicle inventory before shipment to auction
· Diagnose and provide quality vehicle repairs to prescribed specifications
· Accurately and clearly document findings and steps taken in Repair Orders
· Maintain a very clean and organized work area - must meet Porsche standards
· Assist with set up and tear down of track and exercise modules
· Demonstrate behaviors consistent with the company's vision and core values in all interactions with customers, co-workers, managers and suppliers.
· Adhere to company policies, procedures and safety standards.
· Attention to detail is a must!
· This position requires the ability to lift up to 75 pounds and to stand for extended periods as part of the essential job functions. Reasonable accommodations will be provided in accordance with the ADA and California law.
We offer an excellent benefits package, including the following:
· Health, Dental and Vision insurance available
· Employer-paid Life Insurance
· Paid Holidays
· Paid Vacation
· Full-time position, 40 hours per week with occasional weekends
· Excellent working conditions
· Breakfast and Lunch provided on event days
· Competitive pay structure based on experience/qualifications
· Team uniforms provided
· Position training and potential opportunities to become Porsche Certified
· Job advancement for enthusiastic team members
Candidates must have the following qualifications:
· Must possess a valid driver's license and meet our insurance carrier's eligibility requirements.
· Prior experience in a lead, senior, or supervisory technician role preferred.
· High school diploma or equivalent
· Knowledge of automobile repair and maintenance
· This role is subject to post-offer background checks and drug screening in compliance with California's Fair Chance Act.
Job Type: Full-time
Pay: Based on experience, range starting at $80,000/yr - $90,000/yr
Education benefits: Paid training, potential to become Porsche Certified
Experience level: 3-5 years +
Work Location: This is an onsite role based at WeatherTech Raceway Laguna Seca. Candidates must be able to reliably commute or relocate prior to starting. No relocation assistance is available. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by applicable law.
$80k-90k yearly 4d ago
Technical Support
LTS-Video Solutions for Security Professionals
Field technician job in Industry, CA
Technical Support is well organized, dynamic, customer-focused, proactive, strong team player, with multi-tasking, and problem-solving skills. This position will include providing technical support and troubleshooting assistance to our customers, demonstrating excellent problem-solving skills, and a customer-focused approach to ensure timely resolution of issues and customer satisfaction.
ESSENTIAL JOB FUNCTIONS
Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the Video Surveillance / CCTV technologies and their applications.
Provide product demos and technical training to the sales team and customers.
Test and evaluate surveillance cameras, DVR cards, stand-alone or PC-based DVR systems, and peripherals.
Build and test PC-based DVR systems to customer's specifications.
Provide prompt and effective customer service and technical support.
Service customers in an effective and efficient manner; partner with internal teams proactively.
Answer calls and emails regarding technical support requests and log into ticketing systems.
Perform other duties as assigned
ESSENTIAL REQUIREMENTS
Ability to communicate clearly, concisely, and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving, and team player mindset is a plus
Proactive and enthusiastic to excel
OTHER REQUIREMENT
Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight up to 30lbs,
EDUCATION
1+ Years of Professional Experience in technical support or related areas
Experience in the security system industry is highly desired
A bachelor's degree in Computer Science, IT / Network, Engineering or related technical field, or equivalent industry experience is required
Preferred certificate: CompTIA A+
Fresh graduates will also be considered
$39k-65k yearly est. 5d ago
Installation Technician - Flexible schedule!
Hellotech
Field technician job in San Luis Obispo, CA
Become a Tech Today!
HelloTech is a nationwide, on-demand tech support platform. HelloTech provides affordable, same-day, on-site tech support services such as installations, setups, troubleshooting and repairs. Our goal is to make technology accessible to everyone and it all starts with you!
This position is an independent contractor role. The opportunities available to technicians that choose to use our platform are matched based on your chosen availability and the demand in your area. Our independent contractor Techs are located nationwide and have the flexibility and freedom to set their own schedules and choose which jobs they accept based on their skill sets and other personal factors.
Why Become a Technician?
Set Your Own Schedule - Be your own boss and work whenever you want. Select the jobs that fit your schedule and skill-set
Get Paid Weekly - Techs average $100+ per job. Add skills to your profile to increase your weekly earnings
Join the Community - Grow your skill-set and network while bettering people's lives through tech
The Role:
As a Technician, you will provide on-site user support for customers in need of help with their various technology devices and systems. You will be able to select from a range of jobs such as:
TV Mounting
Computer/Printer/Networking Support
Home Theater Installation
Smart Home Installation
In-Wall Cable Running
Requirements:
Understanding of various technology devices, including installation, set up and security
Great attitude and enjoy helping people!
Car/transportation required
Must be at least 18 years of age
In a HelloTech Home, Technology Just Works
$36k-47k yearly est. 20h ago
Field Service Engineer I
Shimadzu Scientific Instruments 4.2
Field technician job in Pleasanton, CA
DescriptionField Service Engineer I Location: Pleasanton, CA Salary: $75,000 - $77,000 per year
* Based on your location, you may be eligible for a Cost of Living Adjustment (COLA) of up to $21,242 as part of your total compensation package.
Who are we?
Established in 1975, Shimadzu Scientific Instruments is one of the largest suppliers of analytical instrumentation, physical testing, and environmental monitoring systems in the world. Ground-breaking scientific research, manufacturing ideas and results continue to propel Shimazu's outstanding reputation and "Excellence in Science." People dedicated to our mission have the largest impact on Shimadzu's continued growth and success. Would YOU like to join a diverse team of professionals working together with researchers, scientists and manufacturers to help better lives worldwide?
What can Shimadzu offer YOU?
Our Culture - A work environment that values diversity, inclusion & belonging
Competitive Compensation - Day 1 Benefits & Competitive Salary
Retirement Benefits - Matching 401K & Profit-Sharing Program
Professional Growth - Clear pathways for Career, Leadership and Personal Development
Health Benefits - Flexible Spending/Health Savings Accounts
Work-Life Balance - Generous & Front-Loaded Paid Time Off Plan
Education - Tuition Assistance Program for both graduate and undergraduate levels
Insurance Perks - Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Work Flexibility - Business casual Dress Attire & casual (jeans) Friday!
Employee Engagement - Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
ADDITIONAL COMPENSATION:
For Service, Technical Support, Marketing & Sales Roles: Additional compensation is available through either an Incentive and/or Commission Plan.
For Employees who reside in Connecticut, Massachusetts, New Jersey and California: Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
Position Summary:
Shimadzu Scientific Instruments is seeking a Field Service Engineer to join our team and play a vital role in providing exceptional service and support for our analytical instrumentation. In this position, you will be responsible for a variety of service-related functions, including the repair, maintenance, and performance verification of assigned products, including demo equipment and instruments returned from customers.
JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:
Provide daily repair and maintenance support for assigned products.
Conduct in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region (including day and overnight trips) to support customer needs.
Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
EDUCATION AND QUALIFICATIONS:
Associate degree in Electrical Engineering or Technology; a bachelor's degree is preferred.
At least four years of experience in repairing analytical instrumentation, including HPLC, GC, LCMS, AA, or similar instruments.
Strong technical knowledge and understanding of these technologies.
Excellent communication and customer relations skills.
Willingness to travel
At Shimadzu Scientific Instruments, we believe in providing structured career paths that recognize and reward talent. If your expertise surpasses the level specified in the listed position, we offer the flexibility to upgrade positions to better suit your qualifications accompanied by a salary adjustment.
Compensation & Benefits:
This full-time, non-exempt position comes with a comprehensive benefits package. In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days). After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
The starting salary range for this role is $75,000 to $77,000 annually, paid semi-monthly. As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook. Additional variable compensation includes an incentive plan (10% of base salary) based on company and service performance, paid semi-annually in April and October. A year-end discretionary bonus may also be awarded based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.
For more details on benefits, please visit **************************
Shimadzu is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Shimadzu via email, the Internet or in any form and/or method without a valid written search agreement in place for this position (and agency was requested to work the requisition) will be deemed the sole property of Shimadzu. No fee will be paid in the event the candidate is hired by Shimadzu as a result of the referral or through other means.
EEO Statement:
Shimadzu Scientific Instruments (SSI) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, please click here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
$75k-77k yearly 2d ago
Vehicle Service Technician - Flexible Hours, Training
Henley Companies 4.0
Field technician job in San Francisco, CA
A leading automotive service provider in San Francisco is seeking team members to provide exceptional customer service and perform essential vehicle maintenance like oil changes and inspections. No prior experience is necessary, as comprehensive on-the-job training will be provided. The ideal candidate should have reliable transportation, strong communication skills, and the ability to thrive in a fast-paced environment. This role offers a competitive pay of $24 per hour and various benefits including paid training and a supportive advancement culture.
#J-18808-Ljbffr
$24 hourly 2d ago
Project Management Technician
Element Materials Technology 4.4
Field technician job in Huntington Beach, CA
ID 2025-18040
We are seeking a detail-oriented and highly organized Project Management Technician. This role is responsible for ensuring accuracy in mapping, documenting, inspecting, and organizing customer-provided materials and test specimens. The ideal candidate has a background in quality inspection and takes pride in precision, organization, and managing multiple competing priorities.
Salary: $22 - $28/hour DOE
Responsibilities
Specimen Mapping & Documentation
* Accurately map, document, label, and mark customer-provided test specimens using data sheets and procedural documentation
* Interpret handwritten labels and documentation to properly categorize specimens
Inspection & Measurement
* Perform dimensional inspections to verify machine shop work complies with drawings and specifications
* Measure test specimens pre- and post-machining for quality assurance
* Document inspection results in accordance with customer and internal requirements
Material Control & Tracking
* Count, track, and organize between 100 and 7,000 test specimens per job
* Verify job completion and ensure full specimen accountability
* Maintain meticulous records to support quality, compliance, and project tracking
Skills / Qualifications
* Associate degree required, bachelor's degree in an Engineering field preferred
* Prior experience with hands on quality assurance or in a similar quality-focused role
* Strong attention to detail with an ability to manage high volumes of specimens accurately
* Excellent organizational skills and ability to work with competing priorities
* Ability to read and interpret technical drawings and documentation
* Excellent communication skills
* Strong problem-solving skills and ability to work independently and collaboratively.
* Familiarity with measurement tools and inspection techniques is a plus.
* Experience in aerospace, manufacturing, or regulated environments preferred
* Ability to stand, handle materials, and work in shop/test environments
Work Environment:
* Work is performed in a manufacturing, laboratory, and machine shop environment supporting aerospace testing and processing activities.
* The role involves frequent handling of customer-provided materials and test specimens, requiring attention to cleanliness, labeling, and traceability.
* Employees may be exposed to machine shop noise, moving equipment, and manufacturing materials; appropriate personal protective equipment (PPE) is required and provided.
* The position requires standing, walking, and sitting for extended periods, as well as manual handling of test specimens, including lifting and moving materials within established safety guidelines.
* Work may involve close visual inspection, precise measurements, and fine motor skills to ensure accuracy and compliance with specifications.
* The environment is detail-driven and deadline-focused, requiring the ability to manage high specimen volumes while maintaining accuracy and organization.
* Collaboration with engineering, quality, and machine shop personnel is frequent, with an emphasis on clear communication and adherence to documented procedures
Company Overview
Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.
When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.
While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.
Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.
Diversity Statement
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming "the world's most trusted testing partner".
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
"If you need an accommodation filling out an application, or applying to a job, please email "
$22-28 hourly 1d ago
SCADA - Network Field Technician
Terabase Energy
Field technician job in Woodland, CA
About the Role:
The SCADA Technician will be responsible for supporting the configuration, troubleshooting and commissioning of instrumentation, communications and SCADA devices during equipment production and on-site after equipment delivery, as required. The technician will support continuous improvement and operational excellence for instrumentation, communications and SCADA-related systems and equipment to achieve zero-failure rate.
Key Responsibilities:
The SCADA Technician will be responsible for the following:
SCADA and MET Assembly
Assembly/build of SCADA racks and MET Stations
Wiring of instrumentation and rack components per design.
Supporting inventory management
Stacking and setting up devices on the rack or MET station as needed
Configuring network and instrumentation devices based on provided design and configuration requirements
Read and understand network device manual for device set up and configuration
Factory Acceptance Testing
Set up FAT environment for customers and Terabase's engineering teams to conduct the FAT for the equipment.
Generate documentation related to the equipment assemblies and testing outcomes.
Support with troubleshooting of network issues and device connectivity issues. A knowledge of Putty and Wireshark is a plus.
On-Site commissioning and warranty support
Travel to sites in different locations of the US to complete pre-commissioning and commissioning activities or warranty support activities, including but not limited to:
Powering up SCADA, MET station and field network equipment
Support establishing remote connectivity to the site
Inspecting installations and completing pre-commissioning and commissioning documentation
Troubleshoot device and network communications issues
Help resolve and document warranty claims
Requirements
Required Skills Requirements:
Travel 40-60%
IT Certifications (A+) and (Network+) or (Cisco CCNA) or min 2 years of relative experience.
Ability to troubleshoot Network layers 1,2 issues effectively including capture packets and analyze it.
Ability to carry heavy equipment for inventory management and assembly of racks and MET stations.
Ability to follow safety standards and protocols.
Solid understanding of fiber and Ethernet technologies, protocols, and patching.
Solid understanding of Network LAN protocols TCP/IP, LLDP, CDP, STP, ICMP, ARP, DNS, DHCP.
Ability to communicate with team members.
Working knowledge of industrial protocols such as Modbus-TCP, DNP3, OPC-UA, IEC 61850 and ICCP.
Nice to have Skills
Ability to troubleshoot Network layers 3 issues effectively including capturing packets and analyzing them.
RTAC or PLC programming experience, including structured text and function blocks.
Experience in SCADA development, Ignition experience a plus.
Experience in setting up virtual machines on physical servers.
Experience working on multiple projects simultaneously.
OSHA and NFPA 70E certifications are a plus.
Benefits
Compensation And Benefits
Our salary ranges are determined by role, level, and location. The anticipated range for this role is $30-$40 per hour. Within each posted range, individual pay is determined (and may be lower or higher), dependent on work location and additional factors, including job-related skills, experience, and relevant education or training. Terabase offers competitive compensation along with a comprehensive benefits package, including:
• Generous time off and holiday policy
• Remote flexibility
• Flexible time off
• Comprehensive benefits package
• Career progression
• 401k match
• Stock options
• Home office set up allowance
• And much more!
Terabase is an equal opportunity employer. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We strongly encourage people of all backgrounds to apply.
We do not discriminate for any reason including race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military/ veteran status, or any other characteristic protected by law.
We offer a welcoming and inclusive environment in service to one another, our products, the diverse consumers we represent, and the communities we call home.
Principles only. This role is not open to receiving agency candidates, and any contingent submissions will not be considered. Terabase Energy does not utilize third-party recruitment agencies. Please contact our Recruiting team at careers@terabase.energy with any staffing-related inquiries.
$30-40 hourly Auto-Apply 60d+ ago
OSP/ISP Field Engineering Technician 2
Artech Information System 4.8
Field technician job in Dublin, CA
Artech Information Systems is the #12 Largest IT Staffing Company in the U.S. and an employer of choice for over 7,000 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US and we welcome you to search the thousands of jobs in our cutting-edge GEM system for employment opportunities that fit your qualifications.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.
In 2009, Artech was named the NMSDC National Supplier of the Year -- the highest honor a minority-owned supplier can receive. Artech is also the #1 Largest Women-Owned IT Staffing Company in the U.S.
Job Description
Primary PurposeFunctions in a technician capacity, working primarily in the field, to gather data for engineering and design of aerial, underground, and buried fiber optic facilities. This position requires frequent travel around suburban Dublin/San Jose and occasionally other metro areas. Although this position predominantly involves field work, it will also require completion of administrative tasks as required by project leadership. Based on experience, skill level, and project needs, there is a potential for this position to move over into more complex field data collection.Principal Duties and ResponsibilitiesThis job will be a long term contract with possibility to convert to full time based in Dublin, CA and entails field work around suburban Dublin/San Jose/Bay Area and occasionally other metro areas in N. Cal to take pictures, measurements, document existing facilities, and obtain design information in preparation for OSP network design.
Contractor will follow Black & Veatch travel policy at all times.
Will follow Black & Veatch safety policies
Engineering Standards:
Develops familiarity by reading, understanding and applying departmental design guides, standards, systems, applicable engineering codes and Black & Veatch policies and procedures.
Quality / Continuous Improvement: Develops an understanding and complies with the Black & Veatch quality program. Supports continuous improvement and change management efforts.
Engineering Production: Contributes to preparation of less complex engineering deliverables such as drawings, reports, specifications, and studies of limited scope. Collects, assimilates, and manages data for engineering work. Understands and adheres to budget, schedule, and quality requirements.
Project Coordination:
Shares information with others as requested. Coordinates with others when directed by supervisor or project leadership.
Client Focus:
Focuses on the needs of internal clients (project team leadership) while attempting to gain basic understanding of external client's main interests and drivers. May provide support to business development or pursuit activities.
Knowledge Sharing, Innovation and Technology:
Shares current knowledge of latest technology and processes.Minimum QualificationsMinimum of 1 year related work experience
Individual must be available to mobilize when scheduled and possess a valid driver's license with a clean motor vehicle report.
Proficient with Microsoft Office applications (Excel, Word, PowerPoint, Outlook, etc…)
Ability to work outside in varying weather conditions
Must be able to stand, bend, squat, walk, move, lift, carry… equipment (>20lb) for the duration of the work day Preferred Job QualificationsDiploma or Certificate preferred.
OSP/ISP or Fiber data collection/site walk experience. If not, then utility field experience.
Non-Technical:
Learning on the Fly, Problem Solving, Perseverance, Patience, Time Management, Drive for Results, Self Development, Customer Focus, Listening, Informing.
Additional Information
For more information, please contact Subh - **********
$52k-83k yearly est. 1d ago
IT Field Engineer
Parachute Technology
Field technician job in San Ramon, CA
This position will manage the performance of all IT equipment such as computers, network devices, servers, printers, and VoIP phones of our managed service clients. The Onsite IT Support Engineer is the primary technical contact for the client and insures that service delivery aligns with Parachute's standards. This individual will have an in-depth knowledge of the client's IT environment, company culture, and business requirements, with the desired goal of reducing the amount of reactive support required. Customer satisfaction, low tickets per end point and fast ticket resolution time are the primary objectives of the Onsite IT Support Engineer Lead.
PERFORMANCE
To accomplish this job successfully, an individual must be able to perform the assigned duties according to the acceptable standards established for the job role. The Onsite IT Support Engineer must be able to complete each essential job function satisfactorily, as listed below.
ROLE & RESPONSIBILITIES
Promote and represent Parachute's culture and core values in all aspects of your job duties to ensure client satisfaction
Perform regular onsite services:
Conduct beginning and end of day status meeting with client contact.
Check server/network health.
Check logs, verify backups, and review monitoring tools, resources, and applications
Perform backup restoration tests according to schedule.
Identify and provide other proactive services to reduce tickets and ticket time.
Develop business/technical relationship with client.
Perform project work as directed.
Onsite reactive IT support services
Implement the Parachute Standard Practices:
Help define and implement best practices at client sites.
Verification of installation of remote monitoring and management tools.
Meet regularly with the Parachute Technical Account Managers, Director of Managed Services, and senior engineers to assess and minimize business risk and to identify project opportunities.
Develop and maintain knowledge of client networks and computer configurations:
Complete various network assessments and security audit reports for each client site on a regular basis.
Create and maintain detailed IT documentation.
Learn and understand client's line-of-business applications and associated vendors
Parachute Administration:
Record detailed notes and log time in Parachute's ticketing system, Connectwise.
Update ticket notes with tasks completed on each ticket with full description of the problem, resolution steps and results.
Work with Parachute's Service Desk on any documentation requests and discrepancies.
Help to create better internal processes that will benefit our clients.
Create client specific processes as required and detail in their IT documentation.
Participate in daily, weekly, and monthly Parachute meetings
Requirements
Qualifications and Skills Requirements
Oral Communication: speaks clearly and persuasively; listens and asks for clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Written Communication: writes clearly and concisely; edits emails and all systems/documents for spelling and grammar; varies style to meet needs and audience; presents numerical data effectively.
Problem Solving: identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group-solving situations.
Business Ethics: treats everyone with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values.
Team Builder: balances team and individual responsibilities; develops alternative solutions; resolves problems in early stages; works well in group problem solving situations.
Analytical Skills - Ability to use thinking and reasoning to solve a problem.
Extensive knowledge of Microsoft related technologies: Windows Server, Exchange, Office 365.
Knowledge of networking technologies: firewalls, routers, VPN, VLAN, DNS and DHCP.
Extensive knowledge of desktop technologies: Windows, MS Office, email, virus/malware, phone configuration.
Knowledge of virtualization technologies: VMware, Citrix, HyperV.
Education:
Associate's Degree Required, Field of Study: IT or related technical field
Bachelor's Degree Preferred, Field of Study: IT or related technical field
Experience: 7+ years of experience in network / IT systems and troubleshooting steps.
Certifications & Licenses: IT industry certifications are preferred: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
Benefits
Quarterly financial bonus in addition to salary
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
401k + Company Matching
15 PTO days
8 - 10 paid holidays per year
Birthday PTO day
Salary Description $80,000 - 95,000