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Field technician vs service technician

The differences between field technicians and service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a field technician and a service technician. Additionally, a service technician has an average salary of $40,379, which is higher than the $37,520 average annual salary of a field technician.

The top three skills for a field technician include customer service, ladders and test equipment. The most important skills for a service technician are plumbing, customer service, and preventative maintenance.

Field technician vs service technician overview

Field TechnicianService Technician
Yearly salary$37,520$40,379
Hourly rate$18.04$19.41
Growth rate8%8%
Number of jobs123,149254,533
Job satisfaction5-
Most common degreeBachelor's Degree, 40%Associate Degree, 29%
Average age4444
Years of experience1212

What does a field technician do?

A field technician is responsible for providing technical and maintenance support for the customers by area visits. Field technicians' duties include diagnosing technical problems, replacing malfunction components, upgrading systems for efficiency, running equipment tests to ensure stability, creating draft reports of performed processes, utilizing vehicles and other tools safely, following client's specifications on operating equipment, and adhering to the safety standards. A field technician must have excellent communication and decision-making skills, as well as extensive knowledge of the technological industry.

What does a service technician do?

Service technicians are assigned in the field to address the concerns of their clients. Service technicians are responsible for the installation, maintenance, or repair of different units or items related to their company's products or services. They should be familiar with their company's products so that they can properly install, maintain, or repair them. They conduct diagnostics and analysis to assess the condition of the unit they are servicing and properly address problems. They also do routine maintenance check-ups. Service technicians are expected to be trustworthy, have good analytical skills, and have good decision-making skills.

Field technician vs service technician salary

Field technicians and service technicians have different pay scales, as shown below.

Field TechnicianService Technician
Average salary$37,520$40,379
Salary rangeBetween $28,000 And $48,000Between $28,000 And $57,000
Highest paying CityWashington, DCRichmond, CA
Highest paying stateConnecticutHawaii
Best paying companyDCP MidstreamIBM
Best paying industryEnergyTechnology

Differences between field technician and service technician education

There are a few differences between a field technician and a service technician in terms of educational background:

Field TechnicianService Technician
Most common degreeBachelor's Degree, 40%Associate Degree, 29%
Most common majorBusinessBusiness
Most common college--

Field technician vs service technician demographics

Here are the differences between field technicians' and service technicians' demographics:

Field TechnicianService Technician
Average age4444
Gender ratioMale, 88.5% Female, 11.5%Male, 89.2% Female, 10.8%
Race ratioBlack or African American, 4.5% Unknown, 3.7% Hispanic or Latino, 17.8% Asian, 1.7% White, 71.6% American Indian and Alaska Native, 0.7%Black or African American, 5.1% Unknown, 3.8% Hispanic or Latino, 15.8% Asian, 1.7% White, 72.8% American Indian and Alaska Native, 0.7%
LGBT Percentage1%1%

Differences between field technician and service technician duties and responsibilities

Field technician example responsibilities.

  • Lead training, operations, user hardware and software support, and logbook oversight.
  • Manage network reliability, capacity and performance in conjunction with RF engineering establish guidelines.
  • Install cable to data network, pulling cat5, cat6 to racks, patch panel patch cords.
  • Provide desktop support and troubleshoot network communications issue at customer homes.
  • Install AWS and LTE Equiptment.
  • Work with NOC's for trouble issues.
  • Show more

Service technician example responsibilities.

  • Manage and perform the installation of HVAC equipment, air handlers, condensers, thermostats, ducts and piping.
  • Perform routine maintenance work on loaders, conveyors, trucks, and trailers.
  • Cable installation as a COMCAST subcontractor
  • Ensure ISO compliance and perform QC.
  • Service damaged smartphones, tablets, and peripherals.
  • Remove and launch boats from water using heavy equipment.
  • Show more

Field technician vs service technician skills

Common field technician skills
  • Customer Service, 11%
  • Ladders, 9%
  • Test Equipment, 7%
  • Hand Tools, 6%
  • Smartphones, 4%
  • Preventative Maintenance, 4%
Common service technician skills
  • Plumbing, 7%
  • Customer Service, 6%
  • Preventative Maintenance, 6%
  • Hand Tools, 6%
  • CDL, 6%
  • Patients, 6%

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