Desktop Support Technician
Field Technician Job 2 miles from Palo Alto
Long Term Contract
Menlo Park, CA
$40 - $43/hour
Work for a globally recognized hospital, where technology meets purpose. We're looking for a talented Desktop Support Technician to join a collaborative IT team and provide top-notch support across hardware, software, and essential systems.
Responsibilities:
Owning escalated L2/3 tickets and requests as well as setting clear and realistic expectations with employees to contribute to a culture of operational excellence.
Providing advice and training for users as it relates to incidents and requests.
Develop and maintain working knowledge of existing services and processes.
Qualifications:
Proven expertise in at least three of the following: Active Directory, 0365, Windows Desktop, ServiceNow ticketing system Exchange/Outlook
Printer Support/maintenance
Bachelor's degree preferred
3-5 years of desktop experience
Healthcare experience is highly preferred.
Strong oral and written communication skills; able to work autonomously and provide proactive communication and daily updates to customers.
Strong analytical skills.
If you are interested in the Desktop Support role, then please don't hesitate to apply!
Option 1 Staffing is an award-winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office, and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.
We Offer:
Excellent opportunity to work for an outstanding, large, and growing company!
Renown Healthcare Organization - Huge career growth potential!
Awesome Benefits!
Excellent salary!
Medical Insurance
401K
“Best of Staffing Award”
Best of Staffing Award is the only award in the U.S. that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.
“Top Performer Award”
Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients' satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.
Member American Staffing Association Since 1991.
AV Field Service Technician
Field Technician Job 21 miles from Palo Alto
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.
Essential Duties and Responsibilities
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required
Other duties assigned as needed
Skills and Abilities
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
Must be in the Union or willing to register
Minimum of 1 - 3 years of audiovisual integration experience preferred
Formal education in Electronics or related field preferred
Minimum of a High School Diploma or equivalent preferred
Preferred external training:
OSHA 30-Hour Construction Course
Avixa (InfoComm) Quick Start to the Audio-Visual Industry
Avixa (InfoComm) CTS General Certification
AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Exton AV Associate Certification
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Direct Reports
This position does not have direct reports
Work Hours
40 hours - Mon - Fri, be flexible to work after hours and weekends when required.
AVI-SPL reserves the right to alter work hours and work location as deems necessary.
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor
Pay Type: Hourly
$60.73/hr
Public Relations Field Leader
Field Technician Job 8 miles from Palo Alto
The Bill Solar Review Team, LLC., a local, family-owned renewable energy company based in Dublin, CA. We are immediately seeking a local Field Leader in the San Francisco bay area. Our values include customer satisfaction, honesty, and social innovation toward sustainable energy for all. With a focus on decreasing energy bills for hard-working families, Solar Bill Review serves over 1,000+ families across the San Francisco Bay Area. The company aligns customers with cash, loans, and leasing options to help them transition to sustainable energy at a lower cost than paying PG&E.
Role Description
This is a full-time on-site, local Bay Area of California role for a Direct Sales Field Leader located in the East and South Bay Areas. The Direct Sales Field Leader will be responsible for leading the sales team, ensuring customer satisfaction, providing training, and achieving sales targets.
Qualifications
Communication and Customer Service skills
Customer Satisfaction and Sales experience
Training skills
Strong leadership and team management abilities
Experience in the renewable energy industry is a plus
Industry
Renewable Energy Semiconductor Manufacturing
Employment Type
Full-time
Litigation Support Technician
Field Technician Job 28 miles from Palo Alto
Litigation Support Technician / Legal Assistant / ACE Litigation Specialist
ROLE
We need an experienced Litigation Support Technician to support United States Attorney's Office, Northern District of California. In this role, you will provide complex, data-intensive administrative and litigation support services to Affirmative Civil Enforcement (ACE) matters, working in conjunction with AUSAs, legal support personnel, the Automated Litigation Support unit, and the Information Technology section. This is a full-time opportunity. We can offer job security and stability, a competitive salary, and a comprehensive benefits package.
Apply today!
RESPONSIBILITIES
Provide information system analysis, data analysis, research, word processing and administrative assistance
Determine the most effective data management strategy to meet litigation needs for the team
Works with Automated Litigation Support unit staff and Information Technology staff
Diagnose and resolve litigation support computer system problems
Provide user support to other litigation support personnel
Customize databases and programs modified to meet individual user needs
Operate printers, plotters, audio-visual devises, and other analog and digital equipment
Conceptualize exhibits and complete special presentation projects
Manage process, sort, index, abstract, and coordinate large volumes of data
Assure documents are organized for automated storage and retrieval
Define data file search criteria and coding fields
Prepare of narrative summaries, charts, tables, graphs, or other visual aids to be used at hearings and trials
Assists in production of discovery
Scan, copy, upload electronic data, and create document productions from evidence repositories
Apply guidelines at the Federal, State, and local level for e-Discovery processing
Determine the placement and appearance of visual materials for the court, jury and/or witnesses
Performs work that involves communication through visual means
Assists with technology in the courtroom
Ensure computers and A/V equipment is in place in courtrooms and grand jury sessions
Prepares detailed reports, making clear conclusions regarding assigned subject matter
Scans hardcopy documents to include unitizing and the objective and subjective coding of documents
Conduct special studies and cooperates with other departments in the preparation of analyses
Control document management systems, trial presentation software, hardware, and graphics applications
Manage algorithms, Big Data, data mining, and database design and management
Experience with PowerPoint and other software applications used to create of presentation and visual aids
Evaluate existing procedures, techniques, models, and/or systems related to litigation support data management
Report and recommended solutions
EDUCATION
Bachelor's degree or 4+ years of additional, directly relevant work experience (over and above the minimum experience requirements for this position) and/or training on database and litigation support applications
LOCATION
San Francisco, CA 94102-3495
CLEARANCE
U.S. citizenship required since this role supports the U.S. federal government
CLIENT
Department of Justice, United States Attorney's Office, Northern District of California
WORK HOURS
40 hours per week
8 hours per day
Geotechnical Field Technician
Field Technician Job 21 miles from Palo Alto
W2 Contract-to-Hire
Salary Range: $47,800 - $52,000 per year
Duties and Responsibilities:
Technicians will perform site observations of earthwork, utility backfill, drainage improvements, excavations, and foundation construction.
Technicians will collect samples and perform tests to monitor compliance with construction specifications.
Soil and asphalt testing
Daily tasks include traveling to job sites using company vehicles and interacting with Project Engineers and Job Captains.
Complete technical reports
Coordinate with dispatch, providing constant communication when onsite.
Coordinate with construction workers onsite.
Requirements and Qualifications:
Bachelors degree
Experience with fieldwork in an academic setting is highly preferred.
A Nuclear Gauge Density Certification (*********************** is mandatory and must be obtained before the first day on the job.
Steel-toe boots are mandatory.
A valid driver's license and clean driving history are mandatory; you must be able to provide a driver history report to be considered.
Able to walk outdoors all day; able to lift 50 lbs for extensive periods
Able to work overtime; 50+ hours weekly.
Customer service and team-oriented
Good communication and writing skills
Desired Skills and Experience
Geotechnical, fieldwork, earthwork, nuclear densitometry
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************
Field Services Engineer
Field Technician Job 13 miles from Palo Alto
We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way.
Must be located in the San Fransico Bay area
Responsibilities:
Conduct on-site and remote installations, maintenance, and repairs of medical equipment.
Provide comprehensive training to customers on the proper use and operation of equipment.
Manage and execute preventative maintenance schedules and implement field modifications within established timeframes.
Oversee and manage assigned vehicle inventory.
Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges.
Schedule installations, preventative maintenance visits, repairs, and other field service activities.
Provide occasional phone support and triage technical inquiries.
Maintain accurate and up-to-date service records and generate timely reports.
Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up.
Utilize established escalation processes to address customer service delivery concerns.
Maintain and ensure proper calibration of tools and testing equipment.
Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales.
Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts.
Qualifications:
Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered.
Prior experience in the medical device industry is a plus.
Proven ability to effectively interact with both internal teams and external customers in a solution-oriented service environment.
Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
A track record of successfully troubleshooting and resolving customer concerns.
Strong work ethic with a commitment to reliability and accountability.
Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams).
Excellent written and verbal communication skills, adept at clearly explaining technical concepts to non-technical audiences.
Ability to thrive in a fast-paced, independent, and results-driven environment.
Resourceful, with a capacity for self-directed work and the ability to learn quickly.
Excellent time management skills with the ability to adapt to changing priorities.
Strong decision-making, problem-solving, and creative thinking abilities.
Meticulous attention to detail.
Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure.
Maintains high ethical standards and demonstrates trustworthiness.
Physical Requirements and Working Conditions:
Possession of a valid driver's license with a clean driving record.
Ability to secure a rental car when required.
Possession of a valid passport and willingness to travel to Canada and Europe.
Ability to travel on short notice and potentially stay overnight for work assignments.
Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.
Hydrogen Fueling Station Field Technician
Field Technician Job 5 miles from Palo Alto
Hydrogen fueling for vehicles is changing the world, providing zero emissions transportation fuel with a path to 100% renewable transportation energy. Iwatani is a global leader in industrial gasses and hydrogen fueling having tremendous growth throughout California. The current stations are in both Northern and Southern California, with many more on the way throughout the region.
Iwatani is hiring safety-oriented and self-motivated individuals for our Hydrogen Fueling Station team. We are seeking candidates with hands-on experience maintaining equipment in any or all of the following areas:
· Liquid Hydrogen
· Cryogenic and/or compressed gases (CNG)
· Refrigeration
· Hydraulic systems
· Electric motors
· Instrument Air
· Medium Pressure Hydrogen
· 12 and 24 VDC Electrical Systems
· AC Electrical Power Systems
· SCADA and PLC control systems
· Point of Sale systems
· Gas Compressors
Typical job duties will include the following:
· Safety-focused hands on equipment maintenance in all of the above categories of equipment.
· Complete responsibility of operations and maintenance of a fueling station. Requirement is to travel to the assigned HFS daily and for unplanned maintenance (call outs).
· Perform daily remote data review to determine operational status and efficiency
· Prioritize preventative and corrective maintenance based on site status, and uptime
· Communicate and work closely with the Operations and Engineering Management teams regarding corrective actions and/or projects.
· Coordinate and communicate with sub-contractors and vendors
· Provide an excellent customer service experience to all HFS customers encountered
Required Skills and Experience
· Safety leadership, and understanding that safety is the top priority
High School Diploma or equivalent (GED)
· Experience with hands on equipment maintenance
· At least 2 years previous related or transferable experience
· Ability to read, learn and understand Piping and Instrumentation Diagrams, Bill of Materials, Electrical Schematics.
· Experience with permit to work and hazardous work permit safety processes
· Experience and training in lock out tag out work process
· Understanding of the correct installation, operation and troubleshooting of various types of high-pressure and cryogenic valves, fittings, transmitters, and related components
· Knowledge of, or ability to learn SCADA and PLC systems to remotely control equipment and perform diagnostics and troubleshooting.
· Strong working knowledge of windows computer operation, email, calendar, Microsoft Office capabilities (Excel, PowerPoint, Word)
· Ability to bend, twist, and lift at least 25 lbs. in narrow spaces
· Ability to work in varying outdoor climates
· Ability to work a flexible schedule, including nights and weekends
· Willingness to work extended shifts as needed
· Ability to interact with general public at hydrogen fueling stations and communicate equipment status based on Company policy and procedures
Preferred Qualifications
· Hands on experience in high pressure gas pipe system construction and maintenance
· Experience working around flammable gasses
· Experience in leak detection
· Experience with high pressure cone and thread fittings and tube bending
· Experience using plant historian, PLC data HMI
· Military Experience
· Associate or Bachelor's degree in technical field
· Knowledge of NFPA 2, SAE J2601-1
· Experience in one or more of the following: Military, oil and gas, aerospace, automotive gas stations, or construction
· Experience in gas station, fueling systems (JP5, gasoline, diesel, CNG, hydrogen) construction or operations and maintenance
Compensation and Benefits
· Full Health Care, Medical, Dental, Vision
· 401k after 3 months of employment, with company match
· Company vehicle
· Paid vacation and company holidays
Pay: $38.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Work Location: In person, Mountain View, CA 94043
Field Service Engineer
Field Technician Job 21 miles from Palo Alto
To provide field-based technical support for the service and maintenance needs of the SMS product line. This will include support for reactive service calls, planned maintenance activities, field based system upgrades and/or enhancements, and assistance with local sales and marketing activities in the assigned territory. A major goal of this position is to ensure that customer satisfactions levels are maintained at the highest level possible. This position reports to the Area Service Manager for the territory and will have frequent interactions with the National Service Business Manager. Additionally, frequent interactions with the Dealer network, direct service personnel and customers will be required.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following:
· Perform preventative maintenance, service, and repair on SMS imaging products based on training and experience.
· Perform the installation of products and lead or coordinate installation activities with required service personnel.
· Diagnose and resolve networking problems, close calls, return inventory, provide FCO and PM documentation, etc. in a timely manner.
• Maintain excellent customer relationships through effective customer service, timely and efficient installations, service, and maintenance.
• Maintaining daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
· Aide and support the Company's business through the overall promotion of the company and it products.
· Submit administrative paperwork such as travel expenses, mileage expenses, overtime schedules and other forms as required in a timely fashion.
· Perform other duties, with limited assistance, as assigned by the Area Service Manager
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION/EXPERIENCE:
Associate degree in Electronics Technology or a related discipline is required, plus at least five years' experience as an x-ray field service technician or engineer. Ability to read and understand electrical diagrams and schematics is a required. Ability to read and understand mechanical assembly instructions is required. Computer skills including Word, Excel and others that are pertinent to the position are required. PC/Laptop skills are required.
LANGUAGE SKILLS:
Individuals must have the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write short correspondence, send and receive communications via e-mail. Must be able to effectively communicate with internal staff and others in person, via phone or e-mail. Excellent inter-personal skills and written/oral skills are required. ·
MATHEMATICAL SKILLS:
Basic math skills are required including the ability to add, subtract, multiply, and divide in all common units of measure, using whole numbers, common fractions, and decimals, trigonometry, and geometry. Must be able to convert these skills for use on the computer.
REASONING ABILITY:
Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Must have the ability to generate work schedules to effectively complete all assigned tasks in a timely manner to meet schedules.
PHYSICAL DEMANDS:
Moderate physical demands for this position with under 50% standing and bending is required. Proper use of ergonomic computer accessories may lessen hand and wrist problems related to computer use.
WORK ENVIRONMENT:
The noise level in this work area is generally minimal
Field Services Engineer
Field Technician Job 21 miles from Palo Alto
Sr. Field Services Engineer
FULLTIME EMPLOYEMENT: Paid Hourly
Up to 5k signing bonus
Company car, gas, insurance
Number of Openings: 1
Work Authorization? USC, GC
Must Haves
3 -5+ years of experience in Building Automation Systems Programming & Commissioning
Loading controllers
Configuring databases
Previous commercial or industrial HVAC experience
Ability to configure, set up or retrofit new systems
Strong computer skills
Basic computer networking
Ability to configure windows servers and databases
Ability to work independently 75% of the time
Ability to travel throughout the service area, with occasional overnight stays
Highschool diploma
Valid Driver's License and driving record acceptable to Honeywell
Plusses:
Niagara Tridium Certification
Technical Training & Building Automation Controls Experience
Can program more than one system Tridium, Niagara N4, Integrate 3rd party systems such as BACnet, LON, and Modbus on chillers, boilers, VFDs, generators, rooftop units (RTU), VRF, FAS, etc
Day to Day:
As a Senior Field Service Tech services the San Francisco area, you will play a critical role in providing advanced technical support and expertise for our customers in the Building Automation (BA) business unit. You will be responsible for troubleshooting and resolving complex technical issues related to Direct Digital Control (DDC) systems, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager, and you'll work at customer sites within a designated service area . In this role, you will impact the efficiency, productivity, and sustainability of our customers' buildings by providing exceptional technical support and service.
Key Responsibilities
Participate in on-site walk-throughs, formal commissioning, and customer demonstration/training on projects.
Provide onsite and offsite technical support during installation, start-up, commissioning, and turnover process. Complete programming and commissioning process
Oversee and/or assist with installation of controls systems to control Boilers, Chillers, Process Water Systems, RTUs, Air Handlers, etc
Run one-off problems, scenarios, and integrations based on the needs of the customer
Develop and program graphical displays to monitor and adjust mechanical systems operations (EBI Front End Command Control Interface)
Perform system back-ups and install appropriate updates and patches
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations
Proper use of safety personal protection equipment
Security and other clearances as required by customer
Assist with design, estimating, and installation of various building auto
Compensation:
$28.50/hr to $34.80/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Desktop Support Technician - SF
Field Technician Job 28 miles from Palo Alto
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place.
Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California!
Responsibilities:
Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up.
Perform remote and on-site troubleshooting through efficient troubleshooting methodology.
Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change.
Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up.
Proactively reach out to customers about their technology needs and address issues before they occur.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation.
Track and thoroughly detail technology issues through service management system.
Identify issues, propose solutions, and test new technologies or process changes.
Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions.
Qualifications:
Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems.
Proven excellence in customer service, interpersonal and customer-facing skills.
Strong listening and problem-solving skills.
Provides prompt, clear, and ongoing communication with end users to define clear expectations.
Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools.
Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP.
Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals.
Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc.
Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity.
Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus.
Experience working with a service management system (ServiceNow, Remedy, Jira, etc.).
Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively.
End user-focused, excellent communication skills, and best-in-class customer support.
BSc/BA in IT, Computer Science, or relevant field is preferred.
Field Service Technician
Field Technician Job 21 miles from Palo Alto
Job Title: Field Service Technician
Coverage area: San Francisco & Peninsula area
Department: Service (Operations)
Reports to: Service Manager
FLSA Status: Hourly, Non - Exempt
SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the San Francisco and Peninsula areas. Technician will also help fulfill the needs of the maintenance schedule when needed by performing preventative maintenance on parking access, as well as software and/or hardware. Works with upper-level support to troubleshoot/setup/configure car access systems to include LAN (Local Area Networks). Effectively understands and troubleshoots basic setup of credit card configuration within the PARCS (parking access & revenue control system) network.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform field repairs on parking access system and building access systems, software and/or hardware related
Troubleshoot and correct problems on devices/equipment, down to board level, low voltage
Correct/fixes; minor to complex software issues on parking/access systems
Understand and troubleshoot the entire setup of a SKIDATA network (LAN)
Properly identifies all network devices on a LAN (router, modem, switch etc.)
Can properly use handheld devices like, but not limited to, multi meter, Network tester, toner, etc.
Understand basic relay logic
Works with upper-level support to setup/configure firewall, router, and other network devices
Provides effective customer service, to internal and external customers
Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met
Effectively execute troubleshooting instructions from higher level support
Properly maintain vehicle status and maintenance, as required
Properly maintains his/her inventory levels, by properly transacting in ERP (SNOW) system
Communicates effectively with service coordinator, advisors, and service management team
Responsible for transactions for assigned work orders (WOs) in ERP system on a per WO basis (parts and labor), also to include maintenance checklist, as required by existing processes
Perform monthly preventative maintenance - scheduled inspection, cleaning, lubricating, and adjusting of the equipment
Other duties, as assigned
QUALIFICATIONS:
This is an experienced level position within the Service Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Must be at least 21 years old, with a valid driver's license; have and maintain a driving record clean of any major or numerous violations
Must be able to drive to field / customer locations to performing field work
Working knowledge of Windows Server 2008/2012/2016, SQL, Windows OS 7, 10 and above, and network firewall configurations
Must possess aptitude to learn new technologies
The ability to work independently all while keeping others informed of your processes and progress via multiple avenues - including ERP System, email, and/or phone
Proficiency in Microsoft Project, Excel, and PowerPoint
Must be able to complete SKIDATA technical certified training courses - within 24 months; or, has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATA
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience. Good skills in the use of hand tools required, experience using ERP software a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License, in state of residence.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to drive motor vehicle; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear. The employee must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception; standing for long periods of time; climbing ladders, stairs, ramps; handling and assembling small parts, use of a variety of tools and equipment such as power construction equipment, measuring devices, power tools, and testing equipment including oscilloscopes, ammeters, and computers/digital equipment.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and/or automobiles. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.
TRAVEL:
There may be occasional travel outside of the employee's regular region; this travel may be by airplane or vehicle and will be planned with as much advanced notice as possible.
SCHEDULE:
Monday through Friday - Available 8am - 5pm. Saturday and Sundays - Possible with advance notification. The general hours of the position are Monday through Friday (8 a.m. to 5 p.m.); however, the expectations is that you be flexible to work as the needs of the business require. This may require occasional overtime; working on Saturday/weekends; and/or before or after the hours of 8 a.m. to 5 p.m. Technicians are required to be on an on-call rotation for one week per month. Supervisor will give as much advance notice as possible and try to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.
SKIDATA, Inc. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
Hourly pay range from $27 to $33.
(Final compensation is determined by factors including location, candidate experience, education and skillset, as well as local market variances).
MAC & Desktop Technician
Field Technician Job 21 miles from Palo Alto
Duration: 06 Months (Possibility of extension/conversion based on performance and budget)
Client: One of the largest Data Storage Devices manufacturers in the US
Are you a career Technical IT Professional who enjoys navigating IT in a world class IT Environment? Do you have a proven track record of successfully supporting the most important people in a company with efficient and effective IT service? If so, we are hiring customer-centric IT Desktop Technicians and IT Professionals that can provide IT Services to our C-Level executives for all their IT experience needs. This position requires excellent communication skills and the ability to process technical situations quickly and return actions to accomplish the needed goals. We are looking for highly motivated, positive people with can-do attitudes to help our team make the most important leaders in our Fortune 200 company successful.
Duties:
Provide IT services to C-Level Leadership and their direct staff.
Establish trust and confidence with C-level executives and their direct staff.
Understand the unique needs of C-Level users, develop actions to deliver the experience.
Partner and facilitate action items with the broader IT Enterprise Service Organizations.
Work and collaborate in a world class team of C-Suite Technicians and Professionals.
Develop, author, and revise standard operating procedures for C-Suite IT.
Flexible with work hours to accommodate core and off hour events.
Ability to operate and travel (domestic and international) between different sites and locations.
Qualifications:
2+ years of experience in an IT support position working in a large corporate environment.
1+ years working as dedicated support for C-Level Leaders and their staff.
Adept at assessing a situation for severity, urgency and responding appropriately.
Proven efficiency at implementing working and lasting solutions to technical problems.
Experience working with Mac/PC hardware and software, mobile phones/tablets, a wide array of computing peripherals and accessories.
Ability to diagnose, troubleshoot and resolve issues with a wide array of hardware and software in a fast-paced corporate office environment.
Familiar with Microsoft System Center Configuration Manager (SCCM) and JAMF administration.
Can quickly learn and understand modern and current technologies to deliver effective solutions.
Ability to develop the needed IT Solutions to deliver an executive event.
Adept with PC/Mac and Mobile technologies, unified communications, and conferencing technologies, both software and hardware.
Broad working knowledge of networking, storage, and server technologies.
Experience establishing, administrating, supporting and sunsetting IT Services for HW/SW.
Field Service Technician
Field Technician Job 28 miles from Palo Alto
The Field Service Technician provides onsite repair and installation services for various OEM products, including desktops, laptops, and tablets. The role involves direct interaction with clients to address and resolve technical issues promptly and accurately.
Responsibilities:
Provide onsite hardware repair and installation for laptops, desktops, workstations, and tablets.
Perform maintenance, upgrades, and repairs of IT products.
Ensure all service level agreements (SLAs) are met.
Communicate effectively with clients and team members.
Prioritize and manage multiple technical issues simultaneously.
Complete administrative tasks related to each service call.
Follow company standards for security, safety, and quality.
Skills:
Ability to lift and move computer equipment up to 50 lbs.
Own a basic repair toolkit, PC, and mobile phone.
Strong customer support and communication skills.
Basic troubleshooting and break/fix skills for laptops and desktops.
Knowledge of operating systems, hardware, and standard software applications.
Ability to install, test, and configure desktop, laptop, and tablet systems.
Experience with software imaging and component replacements (e.g., memory, hard drives, SSDs, screens, keyboards).
Qualifications:
High school diploma or equivalent.
Relevant technical qualification and 6-12 months of work experience.
PC repair certifications preferred.
Experience with deskside support and ticket management tools is a bonus.
Accountabilities:
Complete required certifications for PC repairs.
Perform fault diagnosis and effective troubleshooting.
Maintain parts inventory and adhere to return deadlines.
Keep accurate real-time updates in the system.
AV Field Service Technician
Field Technician Job 28 miles from Palo Alto
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.
Essential Duties and Responsibilities
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required
Other duties assigned as needed
Skills and Abilities
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
Must be in the Union or willing to register
Minimum of 1 - 3 years of audiovisual integration experience preferred
Formal education in Electronics or related field preferred
Minimum of a High School Diploma or equivalent preferred
Preferred external training:
OSHA 30-Hour Construction Course
Avixa (InfoComm) Quick Start to the Audio-Visual Industry
Avixa (InfoComm) CTS General Certification
AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Exton AV Associate Certification
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Direct Reports
This position does not have direct reports
Work Hours
40 hours - Mon - Fri, be flexible to work after hours and weekends when required.
AVI-SPL reserves the right to alter work hours and work location as deems necessary.
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor
Pay Type: Hourly
$60.73/hr
Public Relations Field Leader
Field Technician Job 23 miles from Palo Alto
The Bill Solar Review Team, LLC., a local, family-owned renewable energy company based in Dublin, CA. We are immediately seeking a local Field Leader in the San Francisco bay area. Our values include customer satisfaction, honesty, and social innovation toward sustainable energy for all. With a focus on decreasing energy bills for hard-working families, Solar Bill Review serves over 1,000+ families across the San Francisco Bay Area. The company aligns customers with cash, loans, and leasing options to help them transition to sustainable energy at a lower cost than paying PG&E.
Role Description
This is a full-time on-site, local Bay Area of California role for a Direct Sales Field Leader located in the East and South Bay Areas. The Direct Sales Field Leader will be responsible for leading the sales team, ensuring customer satisfaction, providing training, and achieving sales targets.
Qualifications
Communication and Customer Service skills
Customer Satisfaction and Sales experience
Training skills
Strong leadership and team management abilities
Experience in the renewable energy industry is a plus
Industry
Renewable Energy Semiconductor Manufacturing
Employment Type
Full-time
Geotechnical Field Technician
Field Technician Job 13 miles from Palo Alto
W2 Contract-to-Hire
Salary Range: $47,800 - $52,000 per year
Duties and Responsibilities:
Technicians will perform site observations of earthwork, utility backfill, drainage improvements, excavations, and foundation construction.
Technicians will collect samples and perform tests to monitor compliance with construction specifications.
Soil and asphalt testing
Daily tasks include traveling to job sites using company vehicles and interacting with Project Engineers and Job Captains.
Complete technical reports
Coordinate with dispatch, providing constant communication when onsite.
Coordinate with construction workers onsite.
Requirements and Qualifications:
Bachelors degree
Experience with fieldwork in an academic setting is highly preferred.
A Nuclear Gauge Density Certification (*********************** is mandatory and must be obtained before the first day on the job.
Steel-toe boots are mandatory.
A valid driver's license and clean driving history are mandatory; you must be able to provide a driver history report to be considered.
Able to walk outdoors all day; able to lift 50 lbs for extensive periods
Able to work overtime; 50+ hours weekly.
Customer service and team-oriented
Good communication and writing skills
Desired Skills and Experience
Geotechnical, fieldwork, earthwork, nuclear densitometry
Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.
Bayside Solutions, Inc. may collect your personal information during the position application process. Please reference Bayside Solutions, Inc.'s CCPA Privacy Policy at *************************
Field Services Engineer
Field Technician Job 28 miles from Palo Alto
We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way.
Must be located in the San Fransico Bay area
Responsibilities:
Conduct on-site and remote installations, maintenance, and repairs of medical equipment.
Provide comprehensive training to customers on the proper use and operation of equipment.
Manage and execute preventative maintenance schedules and implement field modifications within established timeframes.
Oversee and manage assigned vehicle inventory.
Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges.
Schedule installations, preventative maintenance visits, repairs, and other field service activities.
Provide occasional phone support and triage technical inquiries.
Maintain accurate and up-to-date service records and generate timely reports.
Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up.
Utilize established escalation processes to address customer service delivery concerns.
Maintain and ensure proper calibration of tools and testing equipment.
Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales.
Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts.
Qualifications:
Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered.
Prior experience in the medical device industry is a plus.
Proven ability to effectively interact with both internal teams and external customers in a solution-oriented service environment.
Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
A track record of successfully troubleshooting and resolving customer concerns.
Strong work ethic with a commitment to reliability and accountability.
Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams).
Excellent written and verbal communication skills, adept at clearly explaining technical concepts to non-technical audiences.
Ability to thrive in a fast-paced, independent, and results-driven environment.
Resourceful, with a capacity for self-directed work and the ability to learn quickly.
Excellent time management skills with the ability to adapt to changing priorities.
Strong decision-making, problem-solving, and creative thinking abilities.
Meticulous attention to detail.
Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure.
Maintains high ethical standards and demonstrates trustworthiness.
Physical Requirements and Working Conditions:
Possession of a valid driver's license with a clean driving record.
Ability to secure a rental car when required.
Possession of a valid passport and willingness to travel to Canada and Europe.
Ability to travel on short notice and potentially stay overnight for work assignments.
Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.
Field Service Technician
Field Technician Job 13 miles from Palo Alto
Job Title: Field Service Technician
Coverage area: San Francisco & Peninsula area
Department: Service (Operations)
Reports to: Service Manager
FLSA Status: Hourly, Non - Exempt
SUMMARY: The Field Service Technician provides customer service in person and/or by telephone to customers in and around the San Francisco and Peninsula areas. Technician will also help fulfill the needs of the maintenance schedule when needed by performing preventative maintenance on parking access, as well as software and/or hardware. Works with upper-level support to troubleshoot/setup/configure car access systems to include LAN (Local Area Networks). Effectively understands and troubleshoots basic setup of credit card configuration within the PARCS (parking access & revenue control system) network.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform field repairs on parking access system and building access systems, software and/or hardware related
Troubleshoot and correct problems on devices/equipment, down to board level, low voltage
Correct/fixes; minor to complex software issues on parking/access systems
Understand and troubleshoot the entire setup of a SKIDATA network (LAN)
Properly identifies all network devices on a LAN (router, modem, switch etc.)
Can properly use handheld devices like, but not limited to, multi meter, Network tester, toner, etc.
Understand basic relay logic
Works with upper-level support to setup/configure firewall, router, and other network devices
Provides effective customer service, to internal and external customers
Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met
Effectively execute troubleshooting instructions from higher level support
Properly maintain vehicle status and maintenance, as required
Properly maintains his/her inventory levels, by properly transacting in ERP (SNOW) system
Communicates effectively with service coordinator, advisors, and service management team
Responsible for transactions for assigned work orders (WOs) in ERP system on a per WO basis (parts and labor), also to include maintenance checklist, as required by existing processes
Perform monthly preventative maintenance - scheduled inspection, cleaning, lubricating, and adjusting of the equipment
Other duties, as assigned
QUALIFICATIONS:
This is an experienced level position within the Service Department. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Must be at least 21 years old, with a valid driver's license; have and maintain a driving record clean of any major or numerous violations
Must be able to drive to field / customer locations to performing field work
Working knowledge of Windows Server 2008/2012/2016, SQL, Windows OS 7, 10 and above, and network firewall configurations
Must possess aptitude to learn new technologies
The ability to work independently all while keeping others informed of your processes and progress via multiple avenues - including ERP System, email, and/or phone
Proficiency in Microsoft Project, Excel, and PowerPoint
Must be able to complete SKIDATA technical certified training courses - within 24 months; or, has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATA
EDUCATION and/or EXPERIENCE:
High school diploma or general education degree (GED) or equivalent and two (2) years of training/experience in related field required, or equivalent combination of education and experience. Good skills in the use of hand tools required, experience using ERP software a plus.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid Driver's License, in state of residence.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to drive motor vehicle; sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch; or crawl; and talk; or hear. The employee must frequently lift and/or move more than 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and depth perception; standing for long periods of time; climbing ladders, stairs, ramps; handling and assembling small parts, use of a variety of tools and equipment such as power construction equipment, measuring devices, power tools, and testing equipment including oscilloscopes, ammeters, and computers/digital equipment.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and/or automobiles. The employee is occasionally exposed to wet and/or humid conditions; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock. The noise level in the work environment is usually moderate to occasionally loud.
TRAVEL:
There may be occasional travel outside of the employee's regular region; this travel may be by airplane or vehicle and will be planned with as much advanced notice as possible.
SCHEDULE:
Monday through Friday - Available 8am - 5pm. Saturday and Sundays - Possible with advance notification. The general hours of the position are Monday through Friday (8 a.m. to 5 p.m.); however, the expectations is that you be flexible to work as the needs of the business require. This may require occasional overtime; working on Saturday/weekends; and/or before or after the hours of 8 a.m. to 5 p.m. Technicians are required to be on an on-call rotation for one week per month. Supervisor will give as much advance notice as possible and try to evenly distribute hours based on business needs among the employees with skills, knowledge and ability for the work that needs to be accomplished.
SKIDATA, Inc. is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
Hourly pay range from $27 to $33.
(Final compensation is determined by factors including location, candidate experience, education and skillset, as well as local market variances).
Field Services Engineer
Field Technician Job 28 miles from Palo Alto
Sr. Field Services Engineer
FULLTIME EMPLOYEMENT: Paid Hourly
Up to 5k signing bonus
Company car, gas, insurance
Number of Openings: 1
Work Authorization? USC, GC
Must Haves
3 -5+ years of experience in Building Automation Systems Programming & Commissioning
Loading controllers
Configuring databases
Previous commercial or industrial HVAC experience
Ability to configure, set up or retrofit new systems
Strong computer skills
Basic computer networking
Ability to configure windows servers and databases
Ability to work independently 75% of the time
Ability to travel throughout the service area, with occasional overnight stays
Highschool diploma
Valid Driver's License and driving record acceptable to Honeywell
Plusses:
Niagara Tridium Certification
Technical Training & Building Automation Controls Experience
Can program more than one system Tridium, Niagara N4, Integrate 3rd party systems such as BACnet, LON, and Modbus on chillers, boilers, VFDs, generators, rooftop units (RTU), VRF, FAS, etc
Day to Day:
As a Senior Field Service Tech services the San Francisco area, you will play a critical role in providing advanced technical support and expertise for our customers in the Building Automation (BA) business unit. You will be responsible for troubleshooting and resolving complex technical issues related to Direct Digital Control (DDC) systems, ensuring the successful implementation of our solutions, and driving customer satisfaction. Your expertise and commitment to excellence will play a crucial role in the success of our field service operations and the growth of our business. You will report directly to our Field Service Engineering Manager, and you'll work at customer sites within a designated service area . In this role, you will impact the efficiency, productivity, and sustainability of our customers' buildings by providing exceptional technical support and service.
Key Responsibilities
Participate in on-site walk-throughs, formal commissioning, and customer demonstration/training on projects.
Provide onsite and offsite technical support during installation, start-up, commissioning, and turnover process. Complete programming and commissioning process
Oversee and/or assist with installation of controls systems to control Boilers, Chillers, Process Water Systems, RTUs, Air Handlers, etc
Run one-off problems, scenarios, and integrations based on the needs of the customer
Develop and program graphical displays to monitor and adjust mechanical systems operations (EBI Front End Command Control Interface)
Perform system back-ups and install appropriate updates and patches
Understand and apply knowledge of virtual machines, system imaging, and networking to serve the needs of the customers (may need to possess certifications)
Complete required documentation for work performed or other contractual obligations
Proper use of safety personal protection equipment
Security and other clearances as required by customer
Assist with design, estimating, and installation of various building auto
Compensation:
$28.50/hr to $34.80/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
AV Field Service Technician
Field Technician Job 13 miles from Palo Alto
The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience.
Essential Duties and Responsibilities
Read and interpret electronic schematics and architectural blueprints
Perform preventative maintenance visits to help maintain a stable client-based system
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans
Take responsibility to accurately complete job documentation as needed
Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability
Field service support of networked devices (Routers, IP Protocols, etc.)
Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts
Provide necessary training and support for next level service technicians
Provide end-user client training as needed
Adhere to and understand OSHA standards for all phases of the job
Setup and troubleshoot various video codecs/video teleconferencing systems
Travel to various job sites required
Other duties assigned as needed
Skills and Abilities
Effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner
Ability to work and think independently and ensuring to meet deadlines
Basic computer knowledge
Knowledge of basic signal flow for audio, video and control
Ability to manage small to medium projects
Ability to solder & crimp connectors
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Education and/or Experience
Must be in the Union or willing to register
Minimum of 1 - 3 years of audiovisual integration experience preferred
Formal education in Electronics or related field preferred
Minimum of a High School Diploma or equivalent preferred
Preferred external training:
OSHA 30-Hour Construction Course
Avixa (InfoComm) Quick Start to the Audio-Visual Industry
Avixa (InfoComm) CTS General Certification
AMX Intro to Networking for AV Professionals
Crestron Professional Installation
Exton AV Associate Certification
Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.
Physical Requirements
The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
Direct Reports
This position does not have direct reports
Work Hours
40 hours - Mon - Fri, be flexible to work after hours and weekends when required.
AVI-SPL reserves the right to alter work hours and work location as deems necessary.
AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected
VEVRAA Federal Contractor
Pay Type: Hourly
$60.73/hr