Post Job

Field Technician Jobs in Santa Clara, CA

- 878 Jobs
All
Field Technician
Field Service Technician
Telecommunications Technician
Desktop Support Technician
Technical Support Technician
Lead Field Technician
  • Technical Support

    Xtool Retail Studio

    Field Technician Job 8 miles from Santa Clara

    Key Responsibilities Technical Troubleshooting and Remote Support: Provide technical troubleshooting support and remote repair guidance for escalated customer inquiries through various channels, including telephone support, video calls, real-time messaging, and tickets generated by the customer relationship management system, typically Zendesk Complaint and Incident Management: Address escalated customer complaints and urgent incidents, ensuring timely follow-up and resolution of issues. Documentation and Solution Development: Maintain documentation of product-related issues and develop corresponding technical solutions Quality and Service Risk Identification: Identify potential quality or service issues during daily customer relationship management; take a proactive manner in reporting relevant issue and following up to ensure timely resolution. Training and Reporting: Assess product post-market performance, prepare training materials for new colleagues to manage technical troubleshooting ticket data in the customer relationship management system, typically Zendesk, and regularly file related analysis reports. Qualifications & Requirements Educational Background: Bachelor's degree or higher preferably in a science, technology, or engineering field. Candidates should be native English speakers, but those who demonstrate proficiency in Chinese (listening, speaking, reading, and writing) will have an additional advantage Experience: At least 2 years of technical support service experience; familiar with customer service workflows. Problem-Solving Skills: Driven by logical thinking and analytical thinking in identifying the root cause of issues Proactive Approach: Proactively develop solutions to identified issues and effectively resolve them through communication and collaboration. Service and Risk Management: Possess strong service awareness and the ability to identify potential service or quality risks. Execution and Learning Ability: Strong execution skills, quick learner, and ability to summarize key information effectively.
    $41k-68k yearly est. 5d ago
  • Field Service Technician

    Vontas

    Field Technician Job 8 miles from Santa Clara

    100% Travel Travel is required and will vary by project assignments. Travel is required at times with little notice. This position will be based in the greater San Jose CA area but could be supporting efforts throughout North America at times. The Field Service Technician is responsible for supporting the installation, repair, optimization, and integration of Vontas mobile solutions throughout North America. This role will travel to work closely with Vontas client agencies, 3rd party hardware vendors, and industry partners to meet on-vehicle operational requirements for Vontas mobile solutions customers. The Field Service Technician will utilize and integrate best-practice methodology and workmanship processes to ensure optimum equipment operation and customer satisfaction. This role reports to Manager, Field Service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties include travelling to client locations to support system configuration, testing, and system integration documentation to ensure vehicle functionality is sound and hardware installation is correct. Completing inspections, adjustment, and repair of installed hardware to meet design specifications and industry standards. Operational testing and documentation/data capture to ensure hardware and system are optimized for service use. Support duties include contact with internal and external customers by phone, email and/or on-site visits when needed. You will troubleshoot and resolve software, hardware, and configuration problems with the 2nd and 3rd level support engineers. You may also perform operational maintenance, system and technical product troubleshooting, repair, and system tests. Completion required documentation and report systems status through daily/weekly activities logs and reports. Inform internal teams, project management, and client representatives on overall progress, next steps, and project changes. Provide Quality Analysis and worksite safety supervision of 3rd party installation partners; guiding installation priority, system verification, and resolving any issues that prevent system or vehicle acceptance. 100% Travel Travel is required and will vary by project assignments. Travel is required at times with little notice. This position will be based in Northern California, supporting efforts throughout North America. Qualifications: 2+ years of demonstrated experience in the installation, maintenance, diagnosis, and repair of automotive in vehicle electronics, mobile camera, or commercial mobile radio installations. Previous experience testing, analysis, and troubleshooting of complex electronic systems and ability to use analyzers, meters, other test equipment is required. Ability to read and understand mechanical drawings and perform measurements and calculations will be used daily. Must be able to travel 100%, work overtime if necessary and be available for non-scheduled emergency calls outside of assigned work hours. Experience supporting system configuration and system integration documentation. Experience with customer facing consultation and communications. Experience managing and supervising other team members. Experience resolving software, hardware, and configuration issues. Education and Experience: Post-secondary education in the areas of Business Administration, Vehicle Repair, Electrical Systems, Computer Science, Engineering, or related field and/or equivalent combination of education/experience is preferred. Understanding of the North American Transit Industry and Agencies is preferred. Physical Requirements: Ability to travel up to 100% of the time (including domestic and international), sometimes for extended periods, which may involve sitting during transit and walking at various locations. Must be able to lift up to 50 pounds at a time. (rarely) Must be able to handle high utilization of hand and wrist dexterity. Disclaimers: All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an “at-will” basis. Vontas remains and actively participates as an Equal Opportunity Employer/Affirmative Action Employer.
    $54k-88k yearly est. 6d ago
  • Field Services Engineer

    Biotalent

    Field Technician Job 8 miles from Santa Clara

    We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way. Must be located in the San Fransico Bay area Responsibilities: Conduct on-site and remote installations, maintenance, and repairs of medical equipment. Provide comprehensive training to customers on the proper use and operation of equipment. Manage and execute preventative maintenance schedules and implement field modifications within established timeframes. Oversee and manage assigned vehicle inventory. Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges. Schedule installations, preventative maintenance visits, repairs, and other field service activities. Provide occasional phone support and triage technical inquiries. Maintain accurate and up-to-date service records and generate timely reports. Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up. Utilize established escalation processes to address customer service delivery concerns. Maintain and ensure proper calibration of tools and testing equipment. Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales. Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts. Qualifications: Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered. Prior experience in the medical device industry is a plus. Proven ability to effectively interact with both internal teams and external customers in a solution-oriented service environment. Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. A track record of successfully troubleshooting and resolving customer concerns. Strong work ethic with a commitment to reliability and accountability. Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams). Excellent written and verbal communication skills, adept at clearly explaining technical concepts to non-technical audiences. Ability to thrive in a fast-paced, independent, and results-driven environment. Resourceful, with a capacity for self-directed work and the ability to learn quickly. Excellent time management skills with the ability to adapt to changing priorities. Strong decision-making, problem-solving, and creative thinking abilities. Meticulous attention to detail. Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure. Maintains high ethical standards and demonstrates trustworthiness. Physical Requirements and Working Conditions: Possession of a valid driver's license with a clean driving record. Ability to secure a rental car when required. Possession of a valid passport and willingness to travel to Canada and Europe. Ability to travel on short notice and potentially stay overnight for work assignments. Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.
    $54k-88k yearly est. 17d ago
  • Field Service Technician - Battery Storage Systems

    Sungrow Power Supply Co., Ltd.

    Field Technician Job 8 miles from Santa Clara

    About Sungrow Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: ********************* The Position: This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses. Essential Duties and Responsibilities: Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications. Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customers Perform and/or lead Preventive Maintenance projects as needed Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed Perform and/or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients Provide feedback to the engineering team on possible mechanical and electrical design improvements Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project Work with customer EMS/SCADA engineers to set-up systems communication and parameters Create Field Service procedures if there is not available for trouble-shooting, and maintenance Participate on training material some customers as requested but the Training Manager Research alternative components that can be used in the field Coordinate with R&D engineering in China if required help during troubleshooting Take the lead in some projects such as upgrades or retrofit as well as commissioning Independently performs a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineer Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants Help on the repair activities in the Service center Prepare, deliver and submit field reports to customer and management Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations Minimum Requirements: 7 plus years of overall experience in engineering filed 3 years of experience in Battery Storage systems and 2 years for solar inverters Must possess the ability to work with test equipment and hand tools as required Must possess customer service, problem-solving skills, and possess decision making and analytical skills Must possess effective written and verbal communication skills Must be able to closely follow instruction and pre-established procedures/SOP to perform the ductions of the job Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook) OSHA, NSPA70A, Electrical Safety Education or Desired License and Certificates: Bachelor's degree in Engineering from accredited university or college Renewable industry experience is required Power Electronics experience is required Competencies Technical problem solving/analytical skills Self-starter, strong initiatives and an excellent communicator System and product level mindset Detailed-oriented nature and strong initiative Strong technical support focus and a service oriented individual both with Sales team and customers Travel 80% Plus Work Location and Status: Full time, San Francisco, CA area No visa/legal sponsorship Compensation: Compensation commensurate with experience Competitive benefits package and employee programs Strong personal and company growth opportunities For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base pay for this role is between $36 - $40 per hour. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role. Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.
    $36-40 hourly 13d ago
  • Field Service Technician II

    Canon U.S.A., Inc. 4.6company rating

    Field Technician Job 23 miles from Santa Clara

    US-CA-Morgan Hill Type: Full-Time # of Openings: 1 Additional Locations|CUS About the Role Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supports products. Your Impact We're actively seeking an individual to: Diagnose basic mechanical, software, network, and system failures using established procedures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance. Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned. Maintain all technical information and Canon property assigned and provide direction to less experienced technicians. Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We're looking for a dedicated individual with: HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class. The ability to travel (valid driver's license and acceptable driving record necessary) Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). In accordance with applicable law, we are providing the anticipated rate for this role: $21.50 - 31.74 hourly. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #PM19 #LI-FL1 PIe5349973daab-26***********3
    $21.5-31.7 hourly 10d ago
  • Field Service Representative

    Carlisle Construction Materials

    Field Technician Job 8 miles from Santa Clara

    Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the San Francisco, CA Bay area. This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM's Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports. Field Service Representative Training Program Comprehensive 12-Week Paid Training Every Field Service Representative (FSR) will have to go through our extensive 12-week paid FSR training. This rigorous program is designed to equip our representatives with the necessary skills and knowledge to excel in their roles. The training occurs four times a year, ensuring that we can accommodate new hires at various times. Therefore, the start date for this role coincides with the first day of training. The next start date for this role is: Monday, January 20th, 2025 Training Details This training will entail both onsite training at our Training and Education Building located at our Carlisle, PA Campus and in the field training. The program is structured to provide a blend of theoretical knowledge and practical experience, ensuring that our FSRs are well-prepared for their responsibilities. Duties and Responsibilities: Understand and adhere to CCM and project specific Health and Safety policies. Schedule and complete final inspections for warranty issuance for Authorized Applicators. Provide on-site technical assistance at start, during, or after installation of warranted projects. Educate and promote proper installation of CCM products and systems. Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses. Conduct warranty claim and or product investigations when required. Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations. Develop strong internal and external working relationships. Produce detailed written reports and letters for internal and external distribution. Additional responsibilities as assigned. Required Knowledge/Skills/Abilities: General Skills Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently. Professional and positive working attitude with strong interpersonal and customer service management skills. Clear and confident verbal and written communication skills. Technical Skills Commercial roofing or general construction experience is preferred, but not required. CCM's onboarding process is extensive, including training on all products and procedures. Ability to understand general construction related terms, documents, tools, products, and installation practices. Observation and attention to detail, while also being able to see the big picture. Comfortable working with technology (MS Office products and specific CCM software/hardware systems. For California Applicants (or those looking to Relocate to California), please review our Pay Transparency Notice for this role: As a Field Service Representative, you will be entitled to the following The Salary Range for this position is $75,000 to $85,000 The final base compensation offered may be greater based on experience, other qualifying factors & skillsets, and internal equity Bonus Schedule as follows Annual profit pool bonus of 10%-15% of base pay Company Vehicle. All eligible company vehicle drivers are expected to maintain a log of their business and personal miles separately for IRS reporting Benefits Include Medical/Dental/Vision Coverage Beginning Day 1 of Employment Health Savings Account 401k Contribution with Company Match 11 Company Paid Holidays Per Calendar Year Vacation Days: The total number of days are granted based on the number of years of professional experience. The first year of employment is prorated based on the month of hire Sick Days: All Carlisle employees are granted five (5) sick days per calendar year Two weeks Paid Parental Leave at 100% base compensation, upon approval Short Term & Long Term Disability Benefits 100% Employer Funded
    $75k-85k yearly 14d ago
  • Field Technician

    Groupe SEB

    Field Technician Job 8 miles from Santa Clara

    Close to you anywhere in the World Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we produce in more than 40 industrial sites and sell 11 products per second. We believe in the richness of diversity and aspire to create an inclusive and stimulating work environment where our more than 30,000 employees can grow and give their best. SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide. Hourly Rate: $32 - $35/hr What we will achieve together : Join our dynamic team as a Field Technician and play a crucial role in delivering top-notch support and solutions to our clients. This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company. Key Responsibilities : Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations Ensure proper operation of equipment by performing regular maintenance and repair activities Record detailed reports of all maintenance activities and repairs Gather and analyze data from environmental sensors Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training Perform quality assurance tests and inspections Follow safety procedures and regulations Perform pre- and post-job inspections of equipment Maintain accurate and up-to-date records of maintenance activities Troubleshoot and repair systems in accordance with manufacturer's service standards Develop and implement a customized preventative maintenance plan based on assessment of customer's site, volume, and needs Regular communication with administration and field service team Bring your competencies : High school diploma or equivalent; associate degree or technical certification preferred. Proven experience as a field technician or similar role. Strong technical knowledge in relevant industry equipment and software. Ability to read and interpret technical manuals and (electrical and hydraulic) schematics Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms). Excellent problem-solving skills and attention to detail. Strong communication skills for interacting with clients and team members. Ability to work independently and manage time effectively. Valid driver's license and a clean driving record. Willingness to travel frequently and work flexible hours. Physical ability to lift and carry heavy equipment. Familiarity with safety protocols and procedures. Basic computer skills, including proficiency in Microsoft Office Suite. Ability to maintain accurate records and documentation. Strong customer service orientation. Physical Requirements: Retail foodservice location that requires basic knowledge of the food and safety and food hygiene Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends) Repetitive lifting of up to 75 pounds Overview: Type of employment: Full time - Non-Exempt Must reside no more than 2 hours from the San Francisco, CA area Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different state on project basis Why SEB Professional North America? Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits. Medical, Dental and Vision insurance - Generous Employer Contribution Competitive 401(K) program w/ 9% employer contribution On-site Gym Life insurance 12 Paid Holidays Other voluntary benefits and discounts programs Equal Employment Opportunity (EEO) SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.
    $32-35 hourly 16d ago
  • Field Service Technician

    The Ash Group

    Field Technician Job 13 miles from Santa Clara

    Salary: 60-80k Benefits: 12 days PTO, sick leave, 10 paid holidays, 20% 401k match, Health Insurance covered 100% for employee and 50% for dependents Setting: Onsite Essential Duties and Responsibilities: Includes the following essential duties and responsibilities (other duties may also be assigned): Drive customer satisfaction through service excellence On-site and remote troubleshooting and resolving complex technical problems Demonstrate the ability to be self-sufficient in the field Ensure escalation situations are managed and corrected quickly and professionally Provide and contribute information in training materials Run tests and simulations at our facility (Fremont, CA, USA) to assist with problem-solving Determines requirements and/or root cause of technical issues by working with customers Manage time effectively; prioritize and make decisions in relationship to efficiency, and effectiveness while meeting daily service expectations Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed Ability to produce meaningful reports Travel to the field to train and or resolve customer issues Travel is required (up to 25%) Qualifications: Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred Minimum of 1 year experience in field support servicing complex X86 systems and parts preferred Will consider an associate degree in electrical technology, electronics, or equivalent military experience Work experience in Windows and Linux environments On-site customer service experience Solid hardware system diagnostics skills, as well as a good understanding of how BIOS, Drivers, and Application Loads can cause system issues Full professional proficiency in English & Spanish Familiarity with Linux is a plus
    $54k-88k yearly est. 2d ago
  • Field Service Technician

    General Water Technologies, Inc.

    Field Technician Job 13 miles from Santa Clara

    The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment - in this case, water purification systems - and live between Sacramento and San Jose (applicants not located in the greater Bay Area will not be considered for hire). Availability is key! All required work must be completed within a 24-hour window from dispatched call. The successful candidate will be a problem solver who is capable of working with others virtually both on the phone and over video chat. Responsibilities Complete and turn in field reports that capture all time and work completed on site Provide diagnostic analysis, repair, or preventative maintenance to client equipment Complete on-site system audits, evaluations and preventative maintenance Practice and adhere to all safety and training Qualifications Strong verbal communication skills Integrity 2+ years' installing and maintaining machines Ability to travel Ability to lift up to 75 pounds
    $54k-88k yearly est. 3d ago
  • Imaging Field Service Engineer (GE CT/MR)

    Agiliti Health, Inc.

    Field Technician Job 33 miles from Santa Clara

    Who We Are At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti! The Field Service Engineer III maintains high‐quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting. What is in It for You? The opportunity to make a real impact on patients' lives. Comprehensive Benefits Package. Tuition Reimbursement. Up to a 3% match on your 401K. Make any day a pay day with Daily Pay. What You Will Do in This Role FIELD SUPPORT (75%) Troubleshoot high‐end medical imaging equipment. Establish and adhere to preventative maintenance schedules. Maintain customer service logs and internal service records. Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems. Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements. Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards. TECHNICAL SUPPORT (10%) Deliver technical support on high‐end medical imaging equipment online and or via telephone. Communicate daily with customers to ensure resolution and proper follow‐up. Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM). APPLICATIONS SUPPORT (5%) Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends. SOFTWARE SUPPORT (10%) Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities. Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration. Prepare users by designing and conducting training programs, providing software support and reference. Supply online and telephone support for Windows and Linux. What You Will Need for This Role Minimum 5 years of high‐end GE CT/MR medical imaging equipment maintenance and repair experience. High School Diploma or GED Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies. Basic computer skills; understanding of computer networks and equipment interaction. Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule. Willingness to travel periodically to support business needs. The ability to lift, push and/or pull up to 75 pounds. The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time. It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination. Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs. Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law. If you require assistance with your application, please contact ****************************. Pay Range for All Remote Positions: $73,960.89-$192,277.07 This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation. Applicants should apply via Agiliti's internal or external career site.
    $54k-88k yearly est. 6d ago
  • Desktop Support Technician - SF

    Eleven Recruiting

    Field Technician Job 40 miles from Santa Clara

    We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for the best pay, diversity in tech, and the best job fit for every candidate we place. Our client, an investment firm, is seeking an experienced Senior Desktop Support Technician to join their team in San Francisco, California! Responsibilities: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone, and walk-up. Perform remote and on-site troubleshooting through efficient troubleshooting methodology. Test and deploy hardware and software solutions as part of new deployments, break-fix issues, and move-add-change. Provide best-in-class white-glove customer service through service management system, email, Teams, phone, and walk-up. Proactively reach out to customers about their technology needs and address issues before they occur. Follow up with customers to ensure their technology needs are being met and issues are resolved. Update and maintain technology knowledge base with customer-facing and internal troubleshooting documentation. Track and thoroughly detail technology issues through service management system. Identify issues, propose solutions, and test new technologies or process changes. Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions. Qualifications: Proven experience as a Senior Desktop Engineer troubleshooting complex technical problems. Proven excellence in customer service, interpersonal and customer-facing skills. Strong listening and problem-solving skills. Provides prompt, clear, and ongoing communication with end users to define clear expectations. Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools. Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP. Experience with VDI, virtual desktops, imaging workstations, deploying, and troubleshooting break/fix hardware and peripherals. Understanding of servers; experience working with/troubleshooting onsite rack, router, switch, etc. Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops, and remote connectivity. Fluency with Microsoft Office and strong troubleshooting knowledge; O365/Azure a plus. Experience working with a service management system (ServiceNow, Remedy, Jira, etc.). Ability to diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely quickly and effectively. End user-focused, excellent communication skills, and best-in-class customer support. BSc/BA in IT, Computer Science, or relevant field is preferred.
    $43k-59k yearly est. 14d ago
  • Public Relations Field Leader

    Solar Bill Review LLC 4.4company rating

    Field Technician Job 23 miles from Santa Clara

    The Bill Solar Review Team, LLC., a local, family-owned renewable energy company based in Dublin, CA. We are immediately seeking a local Field Leader in the San Francisco bay area. Our values include customer satisfaction, honesty, and social innovation toward sustainable energy for all. With a focus on decreasing energy bills for hard-working families, Solar Bill Review serves over 1,000+ families across the San Francisco Bay Area. The company aligns customers with cash, loans, and leasing options to help them transition to sustainable energy. Role Description This is a full-time on-site, local Bay Area of California role for a Direct Sales Field Leader located in the East and South Bay Areas. The Direct Sales Field Leader will be responsible for leading the sales team, ensuring customer satisfaction, providing training, and achieving sales targets. Qualifications Communication and Customer Service skills Customer Satisfaction and Sales experience Training skills Strong leadership and team management abilities Experience in the renewable energy industry is a plus Industry Renewable Energy Semiconductor Manufacturing Employment Type Full-time
    $40k-58k yearly est. 10d ago
  • Telecommunications Technician

    Commercial Programming Systems

    Field Technician Job 33 miles from Santa Clara

    Key responsibilities of a Tier 1 Telecommunication Technician: Basic installations: Installing new phone lines, data cables, and network components at customer premises. Troubleshooting common issues: Identifying and resolving problems like faulty wiring, incorrect settings, or disconnected devices. Equipment testing: Performing basic tests on lines and equipment to verify functionality. Documentation: Maintaining accurate installations, repairs, and customer interactions records. Following safety procedures: Adhering to safety guidelines when working on electrical and cabling systems. Required skills and knowledge: Minimum 2 years of experience The technician doesn't have to support the customer tickets or calls, but he/she contains a list of phone extensions to find and document the locations. Travel to multiple sites doing telecom upgrades Physically identify phones not being used Good understanding of Analog or digital or IP Phones Basic understanding of telecommunication principles, including cable types, network topologies, and signal transmission Ability to read and interpret technical diagrams and blueprints Proficiency with basic hand tools and test equipment used in telecommunications installations Excellent customer service skills and ability to clearly explain technical concepts to non-technical users Ability to work independently and follow established procedures Important points to note: Supervision: Tier 1 technicians typically work under close supervision from more experienced technicians or supervisors. Escalation: When encountering complex issues beyond their skill level, they are expected to escalate the problem to a higher tier technician
    $36k-57k yearly est. 1d ago
  • Telecommunications Technician

    CPS 4.0company rating

    Field Technician Job 33 miles from Santa Clara

    Key responsibilities of a Tier 1 Telecommunication Technician: Basic installations: Installing new phone lines, data cables, and basic network components at customer premises. Troubleshooting common issues: Identifying and resolving simple problems like faulty wiring, incorrect settings, or disconnected devices. Equipment testing: Performing basic tests on lines and equipment to verify functionality. Documentation: Maintaining accurate records of installations, repairs, and customer interactions. Following safety procedures: Adhering to safety guidelines when working on electrical and cabling systems. Required skills and knowledge:Basic understanding of telecommunication principles, including cable types, network topologies, and signal transmission Ability to read and interpret technical diagrams and blueprints Proficiency with basic hand tools and test equipment used in telecommunications installations Excellent customer service skills and ability to clearly explain technical concepts to non-technical users Ability to work independently and follow established procedures Important points to note: Supervision: Tier 1 technicians typically work under close supervision from more experienced technicians or supervisors. Escalation: When encountering complex issues beyond their skill level, they are expected to escalate the problem to a higher tier technician.
    $25k-50k yearly est. 1d ago
  • Field Services Engineer

    Biotalent

    Field Technician Job 13 miles from Santa Clara

    We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way. Must be located in the San Fransico Bay area Responsibilities: Conduct on-site and remote installations, maintenance, and repairs of medical equipment. Provide comprehensive training to customers on the proper use and operation of equipment. Manage and execute preventative maintenance schedules and implement field modifications within established timeframes. Oversee and manage assigned vehicle inventory. Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges. Schedule installations, preventative maintenance visits, repairs, and other field service activities. Provide occasional phone support and triage technical inquiries. Maintain accurate and up-to-date service records and generate timely reports. Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up. Utilize established escalation processes to address customer service delivery concerns. Maintain and ensure proper calibration of tools and testing equipment. Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales. Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts. Qualifications: Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered. Prior experience in the medical device industry is a plus. Proven ability to effectively interact with both internal teams and external customers in a solution-oriented service environment. Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. A track record of successfully troubleshooting and resolving customer concerns. Strong work ethic with a commitment to reliability and accountability. Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams). Excellent written and verbal communication skills, adept at clearly explaining technical concepts to non-technical audiences. Ability to thrive in a fast-paced, independent, and results-driven environment. Resourceful, with a capacity for self-directed work and the ability to learn quickly. Excellent time management skills with the ability to adapt to changing priorities. Strong decision-making, problem-solving, and creative thinking abilities. Meticulous attention to detail. Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure. Maintains high ethical standards and demonstrates trustworthiness. Physical Requirements and Working Conditions: Possession of a valid driver's license with a clean driving record. Ability to secure a rental car when required. Possession of a valid passport and willingness to travel to Canada and Europe. Ability to travel on short notice and potentially stay overnight for work assignments. Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.
    $54k-88k yearly est. 17d ago
  • Field Technician

    Groupe SEB

    Field Technician Job 40 miles from Santa Clara

    Close to you anywhere in the World Groupe SEB is the global reference for small domestic appliances, cookware and professional coffee with its portfolio of 35 emblematic brands such as Tefal, Seb, Rowenta, Moulinex, Calor, Lagostina, Krups, WMF. Present in 150 countries, we produce in more than 40 industrial sites and sell 11 products per second. We believe in the richness of diversity and aspire to create an inclusive and stimulating work environment where our more than 30,000 employees can grow and give their best. SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores. You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide. Hourly Rate: $32 - $35/hr What we will achieve together : Join our dynamic team as a Field Technician and play a crucial role in delivering top-notch support and solutions to our clients. This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company. Key Responsibilities : Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations Ensure proper operation of equipment by performing regular maintenance and repair activities Record detailed reports of all maintenance activities and repairs Gather and analyze data from environmental sensors Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training Perform quality assurance tests and inspections Follow safety procedures and regulations Perform pre- and post-job inspections of equipment Maintain accurate and up-to-date records of maintenance activities Troubleshoot and repair systems in accordance with manufacturer's service standards Develop and implement a customized preventative maintenance plan based on assessment of customer's site, volume, and needs Regular communication with administration and field service team Bring your competencies : High school diploma or equivalent; associate degree or technical certification preferred. Proven experience as a field technician or similar role. Strong technical knowledge in relevant industry equipment and software. Ability to read and interpret technical manuals and (electrical and hydraulic) schematics Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms). Excellent problem-solving skills and attention to detail. Strong communication skills for interacting with clients and team members. Ability to work independently and manage time effectively. Valid driver's license and a clean driving record. Willingness to travel frequently and work flexible hours. Physical ability to lift and carry heavy equipment. Familiarity with safety protocols and procedures. Basic computer skills, including proficiency in Microsoft Office Suite. Ability to maintain accurate records and documentation. Strong customer service orientation. Physical Requirements: Retail foodservice location that requires basic knowledge of the food and safety and food hygiene Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends) Repetitive lifting of up to 75 pounds Overview: Type of employment: Full time - Non-Exempt Must reside no more than 2 hours from the San Francisco, CA area Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different state on project basis Why SEB Professional North America? Whether working in one of our offices, or flexing between the two, we offer a number of benefits and perks to support you and your family. Please ask your recruiter for additional details regarding our benefits. Medical, Dental and Vision insurance - Generous Employer Contribution Competitive 401(K) program w/ 9% employer contribution On-site Gym Life insurance 12 Paid Holidays Other voluntary benefits and discounts programs Equal Employment Opportunity (EEO) SEB Professional is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see OFCCP Equal Employment.
    $32-35 hourly 16d ago
  • Field Service Technician - Battery Storage Systems

    Sungrow Power Supply Co., Ltd.

    Field Technician Job 13 miles from Santa Clara

    About Sungrow Sungrow Power Supply Co., Ltd. (“Sungrow”) is a global leading PV inverter and ESS provider with 515 GW of power electronic converters installed worldwide as of December 2023. Founded in 1997 by University Professor Cao Renxian, Sungrow leaders in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and ESS for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions, and renewable hydrogen production systems. With a strong 27-year track record in the PV space, Sungrow products power in 170 countries and regions worldwide. For more information about Sungrow, visit: ********************* The Position: This is a very dynamic and fast-track position reporting to the Field Service Supervisor. The position will be the key member of service team. This position will also be the technical point of the contact person to support sales teams for commercial, industrial and utility-scale businesses. Essential Duties and Responsibilities: Perform as a lead on more complex field engineering assignments for Battery Storage and PV applications. Perform pre-commissioning and commissioning of Battery storage systems (AC & DC couple) and PV solar inverters achieving the milestones agreed with utility scale customers Perform and/or lead Preventive Maintenance projects as needed Perform a variety of engineering assignment involving technology applications involved in the installation, operation, testing and maintenance of central and string solar inverter Perform electrical and electronic troubleshooting and testing of solar inverters and its components in the field or in the laboratory. Use of PQA and oscilloscope is required as needed Perform and/or troubleshooting in your region assigned to investigate solar plant issues such as DC arrays grid faults, inverter design issues, and utility grid transients Provide feedback to the engineering team on possible mechanical and electrical design improvements Lead upgrade projects (software and hardware) in the field and interact with customers to explain the technical scope of the project Work with customer EMS/SCADA engineers to set-up systems communication and parameters Create Field Service procedures if there is not available for trouble-shooting, and maintenance Participate on training material some customers as requested but the Training Manager Research alternative components that can be used in the field Coordinate with R&D engineering in China if required help during troubleshooting Take the lead in some projects such as upgrades or retrofit as well as commissioning Independently performs a range of field service tasks involving communication with Factory Engineering and Customer's solar plant engineer Coordinate and work closely with other engineering, logistic, financial, and program management disciplines to maintain the solar plants Help on the repair activities in the Service center Prepare, deliver and submit field reports to customer and management Support development of technical proposal and provide comments on the technical content and level of effort of the proposed scope of work Conduct site visits, experimental investigations and analyze engineering problems, propose solutions and alterative, and provide recommendations Minimum Requirements: 7 plus years of overall experience in engineering filed 3 years of experience in Battery Storage systems and 2 years for solar inverters Must possess the ability to work with test equipment and hand tools as required Must possess customer service, problem-solving skills, and possess decision making and analytical skills Must possess effective written and verbal communication skills Must be able to closely follow instruction and pre-established procedures/SOP to perform the ductions of the job Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook) OSHA, NSPA70A, Electrical Safety Education or Desired License and Certificates: Bachelor's degree in Engineering from accredited university or college Renewable industry experience is required Power Electronics experience is required Competencies Technical problem solving/analytical skills Self-starter, strong initiatives and an excellent communicator System and product level mindset Detailed-oriented nature and strong initiative Strong technical support focus and a service oriented individual both with Sales team and customers Travel 80% Plus Work Location and Status: Full time, San Francisco, CA area No visa/legal sponsorship Compensation: Compensation commensurate with experience Competitive benefits package and employee programs Strong personal and company growth opportunities For candidates in the states of California, Colorado, New York and Washington, the anticipated annual base pay for this role is between $36 - $40 per hour. This range does not include any other compensation components or other benefits that an individual may be eligible for. The base salary offered is dependent upon several factors, including but not limited to job-related skills, qualifications, experience, education, location, or other factors related to the role. Sungrow is an equal opportunity employer. Due to strong interests in this position, Sungrow will only reach out to those candidates who best meet the requirements.
    $36-40 hourly 13d ago
  • Field Service Technician

    General Water Technologies, Inc.

    Field Technician Job 40 miles from Santa Clara

    The ideal candidate will have a wide range of responsibilities including maintenance, repair, and calibration of field equipment - in this case, water purification systems - and live between Sacramento and San Jose (applicants not located in the greater Bay Area will not be considered for hire). Availability is key! All required work must be completed within a 24-hour window from dispatched call. The successful candidate will be a problem solver who is capable of working with others virtually both on the phone and over video chat. Responsibilities Complete and turn in field reports that capture all time and work completed on site Provide diagnostic analysis, repair, or preventative maintenance to client equipment Complete on-site system audits, evaluations and preventative maintenance Practice and adhere to all safety and training Qualifications Strong verbal communication skills Integrity 2+ years' installing and maintaining machines Ability to travel Ability to lift up to 75 pounds
    $54k-88k yearly est. 3d ago
  • Field Service Representative

    Carlisle Construction Materials

    Field Technician Job 40 miles from Santa Clara

    Carlisle Construction Materials (CCM) is searching for a Field Service Representative (FSR) to join our Commercial Roofing team in the San Francisco, CA Bay area. This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field. The FSR will provide industry leading technical and customer service for CCM's Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports. Field Service Representative Training Program Comprehensive 12-Week Paid Training Every Field Service Representative (FSR) will have to go through our extensive 12-week paid FSR training. This rigorous program is designed to equip our representatives with the necessary skills and knowledge to excel in their roles. The training occurs four times a year, ensuring that we can accommodate new hires at various times. Therefore, the start date for this role coincides with the first day of training. The next start date for this role is: Monday, January 20th, 2025 Training Details This training will entail both onsite training at our Training and Education Building located at our Carlisle, PA Campus and in the field training. The program is structured to provide a blend of theoretical knowledge and practical experience, ensuring that our FSRs are well-prepared for their responsibilities. Duties and Responsibilities: Understand and adhere to CCM and project specific Health and Safety policies. Schedule and complete final inspections for warranty issuance for Authorized Applicators. Provide on-site technical assistance at start, during, or after installation of warranted projects. Educate and promote proper installation of CCM products and systems. Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses. Conduct warranty claim and or product investigations when required. Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations. Develop strong internal and external working relationships. Produce detailed written reports and letters for internal and external distribution. Additional responsibilities as assigned. Required Knowledge/Skills/Abilities: General Skills Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently. Professional and positive working attitude with strong interpersonal and customer service management skills. Clear and confident verbal and written communication skills. Technical Skills Commercial roofing or general construction experience is preferred, but not required. CCM's onboarding process is extensive, including training on all products and procedures. Ability to understand general construction related terms, documents, tools, products, and installation practices. Observation and attention to detail, while also being able to see the big picture. Comfortable working with technology (MS Office products and specific CCM software/hardware systems. For California Applicants (or those looking to Relocate to California), please review our Pay Transparency Notice for this role: As a Field Service Representative, you will be entitled to the following The Salary Range for this position is $75,000 to $85,000 The final base compensation offered may be greater based on experience, other qualifying factors & skillsets, and internal equity Bonus Schedule as follows Annual profit pool bonus of 10%-15% of base pay Company Vehicle. All eligible company vehicle drivers are expected to maintain a log of their business and personal miles separately for IRS reporting Benefits Include Medical/Dental/Vision Coverage Beginning Day 1 of Employment Health Savings Account 401k Contribution with Company Match 11 Company Paid Holidays Per Calendar Year Vacation Days: The total number of days are granted based on the number of years of professional experience. The first year of employment is prorated based on the month of hire Sick Days: All Carlisle employees are granted five (5) sick days per calendar year Two weeks Paid Parental Leave at 100% base compensation, upon approval Short Term & Long Term Disability Benefits 100% Employer Funded
    $75k-85k yearly 14d ago
  • Field Services Engineer

    Biotalent

    Field Technician Job 40 miles from Santa Clara

    We're seeking a highly motivated Field Service Engineer to join our growing team. In this crucial role, you'll play a vital role in ensuring the optimal performance of our customers' medical equipment. You'll be responsible for installation, maintenance, repair, and training, fostering strong relationships with customers and colleagues along the way. Must be located in the San Fransico Bay area Responsibilities: Conduct on-site and remote installations, maintenance, and repairs of medical equipment. Provide comprehensive training to customers on the proper use and operation of equipment. Manage and execute preventative maintenance schedules and implement field modifications within established timeframes. Oversee and manage assigned vehicle inventory. Employ strong analytical and troubleshooting skills to resolve mechanical and electrical issues, with a basic understanding of application-related challenges. Schedule installations, preventative maintenance visits, repairs, and other field service activities. Provide occasional phone support and triage technical inquiries. Maintain accurate and up-to-date service records and generate timely reports. Foster consistent communication and scheduling with customers to ensure successful resolution of inquiries and follow-up. Utilize established escalation processes to address customer service delivery concerns. Maintain and ensure proper calibration of tools and testing equipment. Collaborate with the Sales team to identify opportunities for new service contracts, contract renewals, and equipment sales. Function as a valued team member while independently managing your assigned territory to deliver efficient service to all accounts. Qualifications: Bachelor's degree in Biomedical Engineering, Electrical Engineering, Electrical Engineering Technology, or equivalent military experience; an Associate's Degree in Biomedical Equipment Technology may be considered. Prior experience in the medical device industry is a plus. Proven ability to effectively interact with both internal teams and external customers in a solution-oriented service environment. Demonstrated experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment. A track record of successfully troubleshooting and resolving customer concerns. Strong work ethic with a commitment to reliability and accountability. Proficiency in common computer software (MS Word, Excel, Outlook, Salesforce, Teams). Excellent written and verbal communication skills, adept at clearly explaining technical concepts to non-technical audiences. Ability to thrive in a fast-paced, independent, and results-driven environment. Resourceful, with a capacity for self-directed work and the ability to learn quickly. Excellent time management skills with the ability to adapt to changing priorities. Strong decision-making, problem-solving, and creative thinking abilities. Meticulous attention to detail. Ability to manage multiple tasks simultaneously while prioritizing effectively and working productively under pressure. Maintains high ethical standards and demonstrates trustworthiness. Physical Requirements and Working Conditions: Possession of a valid driver's license with a clean driving record. Ability to secure a rental car when required. Possession of a valid passport and willingness to travel to Canada and Europe. Ability to travel on short notice and potentially stay overnight for work assignments. Please note we are not able sponsor visas and are not working C2C with this position - all outreach will not be acknowledged.
    $54k-88k yearly est. 17d ago

Learn More About Field Technician Jobs

How much does a Field Technician earn in Santa Clara, CA?

The average field technician in Santa Clara, CA earns between $28,000 and $57,000 annually. This compares to the national average field technician range of $28,000 to $48,000.

Average Field Technician Salary In Santa Clara, CA

$40,000

What are the biggest employers of Field Technicians in Santa Clara, CA?

The biggest employers of Field Technicians in Santa Clara, CA are:
  1. Sunrun
  2. Crash
  3. Actenviro
  4. Astreya
  5. Sandis
  6. Ninyo & Moore
  7. Adecco
  8. Teamlogicit
  9. DISH Network
  10. TRC Companies
Job type you want
Full Time
Part Time
Internship
Temporary