Field trainer job description

This position presents Emergency Road Services (ERS) instructional courses to all independent contract station (ICS) operators and their employees. The position promotes and mentors continued cooperation between contract stations and the Club.

The position provides administrative support to Emergency Road Service and Customer Service Representatives where needed and as needed, based on service requests from other departmental managers.

In addition, this position conducts presentations to Club personnel and public agencies to increase awareness of towing procedures, safe tow truck and flatbed carrier operating procedures, purpose and use of towing accessories, customer service and other related procedures regarding emergency road services as they pertain to member service. The position provides related field Fleet support, as requested, enterprise wide.
Qualifications
High school education or equivalent required. Business, technical, or college degree preferred.Strong mechanical aptitude and demonstrated knowledge of automotive electrical systems required.Any specific certification, licensing or training as proof of industry-specific training.Previous training, coaching and mentoring experience required.Must have excellent interpersonal skills and have the ability to communicate clearly and effectively with an individual or in a group environment.Knowledge of emergency road service and tow truck operations preferred.PC literacy including experience with word processing and spreadsheet software required. Basic understanding of data base programs and software preferred.Valid driver license, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required.Geographic knowledge of club territory preferred.

Benefits:· Extraordinary medical/dental/vision/life benefits· 401(k) Savings plan with company match

AAA East Central is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states and 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition and long-standing reputation since 1902, we encourage you to learn more about our legendary service.

Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Corporate Field Trainer at Biscuitville FRESH SOUTHERN

As part of our continued growth initiative, we're currently searching for an experienced Corporate Field Trainer (CFT) to join the Biscuitville family. This individual would represent the training division of Operations Services in the field and be the subject matter expert for all company training programs and systems. The CFT will be tasked to support all training and development activities and initiatives in the field and throughout the organization.

The Ideal candidate will have strong relationship-building skills, be a self-starter with a passion for continuous learning, possess a high degree of drive, and attention to detail with a proven track record of achieving results.

Job Functions of the Corporate Field Trainer

* Operational - work with the Operations team, to build a sustainable training culture throughout the field, with a large focus on building a network of Certified Training Managers and restaurants to support learning and growth.
* Continuous Improvement & System Development - leading and coordinating training programs and initiatives, analyzing field-based learning needs.
* Content - Work in collaboration with other departments to employ best practices, create consistent Training solutions, deploy Training programs, and ensure adherence to company-approved training systems and tools
* New Unit Growth - Administer the training, monitor the effectiveness of the new restaurant opening process, and maintain data and training updates on all trainees during each opening.

Qualifications

* Ability to travel overnight and on weekends and holidays for 12-21-day time frames
* Reliable transportation, as this is a traveling position
* Bachelor's degree is preferred with a minimum of 5 years of related experience or an equivalent combination of education and experience
* Restaurant or hospitality experience required
* Working knowledge of learning management systems
* Demonstrated knowledge of current learning and development techniques, practices, trends, and technology
* Strong analytical and problem-solving skills
* Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
* New Restaurant opening experience preferred
* Minimum of 2 years in a multi-unit Training and Development role
* Supervisory, leadership, management, and coaching skills
* Improvement focused
* Excellent communication (i.e., written and verbal) skills.

The Company:

Sunnova is a different kind of Power Company, offering rooftop solar service to homeowners within the United States and its territories through our network of local sales and installation partners. Our mission is to change the energy industry by providing the choice of low-cost, worry-free solar power that generates long-term savings for our customers and continued business growth for our partners.

Come be part of the fastest growing segment of the energy industry!

The Position: Field Service Trainer

As a Field Service Trainer, you will be responsible for developing training lessons and programs for the O&M lines of business. Additionally, you will conduct training for new hire classes, refresher training, and training on new products and processes to existing staff. You will work with the Field Service Management team and the business analysis team to identify training needs and develop curriculum.

Responsibilities:

* Develop and design training lessons and programs
* Work closely with Field Service staff to document processes
* Be a subject matter expert on products, policies, and processes for assigned lines of business
* Create training content for multiple learning environments including in field, classroom, web, facilitator-led, self-paced, and blended.
* Administer, lead, and train new hire classes with up to 15 attendees.
* Administer, lead, and existing staff classes with up to 25 attendees.
* Manage content on the LMS platform
* Work closely with management staff to identify knowledge and skill gaps of ne hire and existing staff
* Develop assessment and testing processes for use during the training
* Work with new hires during of training to answer questions and provide support
* Develop curriculum and agendas for new hire and new skill trainings
* Work with internal stakeholders and clients in the ongoing development of training programs to consistently improve our quality and customer/partner satisfaction
* Perform any other duties assigned

Position Requirements:

* 5-7 years of training experience required
* Electrician license and 2 years of electrical experience preferred)
* Strong Microsoft Office skills, mainly in PowerPoint and Excel
* Exceptional written and communication skills
* Microsoft Office skills, mainly PowerPoint and Excel
* Presentation skills
* Ability to work under pressure with strict time deadlines
* 50% Travel

Location: Remote

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.