Field training officer job description

As a Security Field Trainer your responsible will be patrolling the hospital to provide a safe and healthy environment for patients, family, and employees. This position is responsible for maintaining a positive working relationship with Children's Health Dallas employees, various agencies and the public in order to carry out the proper communications and procedures in an effective and professional manner. This job is responsible for one-on-one training and mentoring new Security Officers in accordance with the Security Officer Training Program.

You will enforce the policies, rules, and regulations of the hospital; give directions throughout the hospital; give general information, and assist with security problems or issues; ensure that all hospital entrance and exit doors are secure; transport/escort employees to and from the hospital parking lots; complete and review Daily Observation Reports (DORs) with new Security Officers utilizing the Task Rating Scale and Standardized Evaluation Guidelines; provide on-going updates to their assigned Security Manager and the Security Tactics and Investigative Specialist regarding a new Security Officer's progress in the Children's Security Department's Security Officer Training Program; assist the Security Manager and the Security Tactics and Investigative Specialist with team training as needed and other duties and special projects as assigned
WORK EXPERIENCE

* At least 3 years experience as a Security Officer required

EDUCATION

* High school diploma or GED

LICENSES AND CERTIFICATIONS

* Texas Department of Public Safety - Texas Private Security Bureau Registration - Commissioned Security Officer training and certification
* Valid State of Texas Driver's License
* IAHSS Basic Officer Certification within 180 days required
* Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements required

About Us

Children's Health values the role each member of our team plays in helping us make life better for children. We employ more than 7,500 people and provide rewarding career opportunities that help them reach their highest potential.

We also hold Magnet recognition from the American Nurses Credentialing Center for nursing excellence, we serve as the primary pediatric teaching facility for the University of Texas Southwestern Medical Center, and we are widely recognized for delivering high quality care.

Children's Health has also been named one of the 150 Top Places to Work in Healthcare by Becker's Healthcare for nine consecutive years.

We invite you to learn more about Children's Health.

Benefits

Children's Health offers competitive pay, a comprehensive benefits program and opportunities for learning and career development. We promote a diverse and inclusive workplace, and our team members have a voice in their work through surveys and town halls.

We invite you to learn more about Children's Health.

Job DescriptionField Training Officer - Security Supervisor 75244

• Maintain good safety and health practices at all times, according to both our company policy and our clients company policy

• Demonstrate appropriate behaviors, conduct and professionalism in all inter-person, written and verbal communication

• Learn and adhere to all Company policies and procedures

• Maintain a clean and professional image at all times, following all UPS Dress Code Policies and uniform requirements.

• Ability and Willingness to travel to multiple work sites/locations Reliable and Punctual Attendance

• Willingness to learn new concepts and develop new skills through ongoing training/education Conducts employee inspections and site/equipment evaluations and promptly report’s findings to his supervisor.

• Handles emergency scheduling in the event of a call off, illness, no call /no show, and officer inability.

• Ensuring the client coverage is not interrupted

• Supervise and assist field officers

• Will represent the Company with a positive attitude and adhere to the goal of exceeding Customer expectations.

• Ensure accurate Site Reports/Time Sheets/DAR’s/Post Order Updates, Security Bulletins etc. are delivered within required time in order to ensure accurate and responsive Customer Reporting

• Assist site supervisors with problem solving and report to the Operations Manager the communication requests/changes, etc.

• Ensure and monitor that all on-site inspection and officers are in compliance with Customer and UPS policies and procedures

• Assist in setting-up job sites using the details and procedures of the UPS Post Order Manual and/or Customer created standards

• Assist with training of officers on and implementation of the written UPS Post Order Instructions. Verify that all officers sign UPS Training Instruction sheets and return to HR for filing.

• Ensure the accuracy of DAR’s, Time sheets, and Customer required information; record and make available for review

• Assist site supervisors with maintaining the Post Order Manual for abnormalities and Instruction changes Complete Audits per assigned schedule defined in Inspection Process / Audit Instruction when applicable

• Assist with delivery of the on-site material requirements and on-site supplies

• Respond timely to requested inspection materials, tools and equipment from the field
• Ensure the security officers are technically competent, efficient and conduct themselves as professionals in the client facility
• Report any abnormalities immediately to the Operations Manager
• Shift is Saturday-Sunday 7am-3pm, Monday 3pm-11pm, and Tuesday-Wednesday 11pm-7am at $16.00 an hour

United Protective is a privately held, independent corporation dedicated to providing contract security services throughout the Texas region. Beginning in 1999, with just three employees, we have grown consistently and through quality of partnerships. Today, United Protective services the State of Texas with hundreds of employees in Austin, Dallas, Fort Worth, Frisco, Houston, Oklahoma City, and San Antonio. As other companies merge, consolidate, downsize, or sell; United Protective has emerged as a tried and true resource for contract security services.We are committed to customizing our service through open and honest communication through the development of trust and respect for our clients, employees and our co-workers. The ideal we strive for is continuous improvement in our relationships, productiveness, responsiveness, integrity and professionalism.Look closely at United Protective and you will see the difference immediately. We are a specialized agency geared towards providing exceptional service. UPS believes in better selection and training of our officers is paramount to providing the service our client's desire and deserve.United Protective is an owner-operated company with one of the most experienced management teams in Texas. Senior management is directly involved in service delivery and maintains a partner-like relationship with each client. Our philosophy is distinctive because we look at each client as an individual entity with inherent needs specific to its location.Instead of the 'cookie-cutter' approach that so many of our competitors use, we offer near total flexibility and a truly custom approach in our service. As societal and economic changes make security more critical and contract staffing the logical choice, more and more companies are looking to United Protective.

United Protective Services License:Texas B-09771 & B-12854Oklahoma 12SGA 4246Equal Opportunity Employer

Why St. Moritz?

Are you looking for a rewarding career in the security industry? Join St. Moritz Security a well-established company with over 40 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Primary Purpose and Function

The primary purpose and responsibility of a Field Lead includes all Rules and Regulations that of a Security Officer, in addition to, but not limited to the following:

To act as a liaison between Operations, Field Assigned Personnel, and various inner-departmental functions within the branch, to include but not be limited to: supervising personnel, fielding calls, scheduling, payroll, and billing. The Field Lead will assist with the day-to-day operational and administrative activities to ensure the branch office and field accounts are operating with maximum efficiency.

Starting Pay Rate $22+ Hourly

Responsibilities

* Comply with company Code of Conduct, Policies, Procedures, and Safety Protocols and assure compliance of each by all field assigned subordinates.
* Complete site checks and document/record findings via computerized application
* ·Inspect field assigned personnel to ensure Handbook Policies and Post Orders are followed.·Inspect worksites for safety hazards and risk to security staff.
* Investigate and complete reports related to incidents and/or accidents.
* Deliver new-hire orientation, training, and on-going educational developmental programs.
* Aid in the retention of field personnel while ensuring that each staff member is treated with dignity and respect.
* Coach employees and administer disciplinary actions, as necessary at the direction of Branch Management.
* Stand post when a suitable security officer cannot be scheduled due to call offs, no-call, no-show, vacations, holidays, etc., but never to exceed more than fifty percent (50%) of time in any given workweek.
* Respond to any/all communications regarding call-off or no-show in accordance with Company policy.
* Communicate with field officers regarding scheduling, staffing, equipment, record keeping, and related matters, to ensure effective delivery of services.
* Prepare, discuss, and implement disciplinary notices and corrective actions.
* Participate in recruiting, interviewing, and hiring of potential security officers.
* Conduct and/or assist with new hire on-boarding, training and deployment of personnel.
* Supervise field officers to ensure that service expectations are being met through regular contact with applicable project managers, site supervisors, site leads, security officers, and clients.
* Evaluate service quality, inspect posts, and initiate corrective action in a timely manner.
* Participate in security officer performance reviews. Make recommendations for placement of personnel.
* Meet with operations management for status updates and to address actual or potential problems; provide support during client start-ups; provide input to security planning, assessments and surveys; review post orders and communicate requirements and changes to affected personnel.
* Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures.
* Ensure that subordinate staff members and field assigned personnel understand and comply with applicable laws, rules, regulations, policies, and procedures.
* Perform tasks and/or additional duties as required or requested by Company.

Education and Experience

High School graduate (some college education is preferred).

Minimum of 1+ years of security experience is required.

Demonstrated skills in web searching and use of Excel and Word programs.

Strong organizational and interpersonal skills preferred.

Ability to multi-task in a fast-paced environment.

Key Performance Criteria

* Ability to supervise security officers to ensure excellence in service delivery.
* Ability to observe, report, and correct performance issues with subordinate security officers.
* Ability to timely and accurately complete daily paperwork and requisite reporting.
* Ability to demonstrate good judgment and common sense.
* Ability to follow directions and directives from supervisors.
* Ability to present a friendly and professional demeanor in the delivery of quality customer service.

Required Certifications / Licenses

Valid driver's license.

Current or capable of acquiring applicable automobile insurance.

Current or capable of acquiring a Guard Card/Certification/License/Permit as may be required by jurisdictional law.

Successful completion of a Criminal and Motor Vehicle background check.

Successful completion of other applicable Client, SMSSI, or jurisdictional requirements.

Other Requirements

* Must be present in the field or branch office during assigned shift.
* May require some local and/or long-distance travel.
* May require long shifts and short notice schedule changes to include overtime.

Working Conditions (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions of the job. In addition to other demands, fundamental demands may include but are not limited to:

* Maintain composure in dealing with authorities, executives, clients, staff, and the public; occasionally under conditions of urgency, emergency, and in pressure situations.
* Daily use of hands and feet; frequently required standing, sitting, stooping, talking, and hearing.
* Ability to read computer screens, smart phone screens, correspondence, and reports in English.
* Ability to maintain and safeguard sensitive and confidential information.
* Ability to respond on an on-call basis to emergencies and incidents at all hours.
* Ability to drive an automobile and/or commute via other applicable public transportation to include but not be limited to: taxi, bus, train, and/or airplane.
* Occasional local travel required.

Education Requirements (Any)

Highschool Diploma or GED

Certification Requirements (All)

CA Guard Card

Firearm Permit

Additional Information / Benefits

PPO #16862

We offer an attractive compensation package including competitive hourly wage, opportunities for advancement. Black suits and cleaning are provided. We also offer training, medical benefits, dental, vision, voluntary benefits, and a 401(k).

St. Moritz Security is an Equal Opportunity Employer M/F/D/V

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Short Term Disability, Long Term Disability, 401K/403b Plan