Fifth Third Bank Jobs

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: The Director, Internal Communications will determine, coordinate and execute comprehensive Bancorp-level internal communications initiatives that support Fifth Third Bank's strategic objectives. This includes specific oversight of internal communications for key corporate functions (Human Capital, IT, Risk, Finance, Operations and the Corporate Responsibility Office). The Director is both a team leader and a doer, capable of driving communications initiatives from conception to completion. This role reports to the Chief Communications Officer. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: * Strategic Communications: Develop, implement and program manage Bancorp-level internal communications strategies, messaging and collateral (written and visual) to support key business objectives, long-term goals, special projects and general company needs. * Advisory Role: Advise leadership on strategy and direction, providing expert communications counsel and advice. Build credibility with cross-functional colleagues and the Communications team by demonstrating strong business acumen, effective communication, expert content creation and flawless execution. * Lead and Do: Lead, manage and develop the Internal Communications team supporting Editorial/Brand Journalism, Human Capital, IT, Risk and the Corporate Responsibility Office. Efficiently balance strategy and execution, helping to prioritize projects and initiatives on behalf of the team. Lead the team and share in doing the work. * Stakeholder Engagement: Develop communications campaigns and deliverables for multiple audiences using multiple channels. Ensure alignment in message, process and approach. * Measurement and Analysis: Monitor and analyze the effectiveness of communication strategies and adjust as needed to achieve desired outcomes. Review and analyze metrics/data to discover trends and make informed recommendations. Continually integrate new technology tools and best practices to increase impact and efficiency. * Write, Edit, Review: Write strategic communications material that connects to the Bank's priorities and culture. Communicate clearly, consistently and accurately across a variety of channels. Have a passion for great writing and share that passion and expertise with the team. Elevate quality of others' writing to tell effective stories with edits that make copy tighter, stronger, more compelling. * Crisis Communication: Develop and execute crisis communication plans to manage and mitigate potential issues if/as needed. Serve as Communications representative for business continuity workstreams, including natural disasters. * Editorial Calendar Management: Develop a comprehensive editorial calendar for Bancorp-level communications to ensure smooth execution and integrated planning. * Lean In, Ask & Improve: Ask questions. Identify areas for improvement and put a plan in motion. Seek fresh perspectives. Analyze best practices and implement changes to improve the employee experience. SUPERVISORY RESPONSIBILITIES: * Responsible for providing timely, candid and constructive performance feedback, developing employees to their fullest potential, providing opportunities for growth and development, and recognizing contributions and accomplishments. MINIMUM KNOWLEDGE, SKILLS, & ABILITIES REQUIRED: * Bachelors' degree required. Experience in banking and/or financial services strongly preferred. * 12+ years of experience with deep understanding of corporate communications and the highly developed inter-connectivity of internal organizational communications, executive communications, PR, events, thought leadership, and social media. * Excellent attention to detail, along with strong writing and editing skills for original content as well as rewriting and optimizing content. * Experience managing teams with differing priorities and motivating individual contributors to achieve shared goals. Experience translating business strategies into accountable priorities for the team. * Experience with a range of internal communications channels, including corporate intranet, email, video/webinar, in-office activations, etc. * Ability to deliver against tight deadlines when they arise, resolve issues, and propose solutions in a fast-paced environment. * Highly flexible; able to quickly respond to changing or unanticipated needs and mobilize cross-functional teams accordingly. * Strategic problem solver who can look around corners to identify potential obstacles and design thoughtful, creative solutions. * Intellectual ability and presence to earn the respect and attention of key internal partners, balanced with a sense of humor. Director of Internal Communications LOCATION -- Cincinnati, Ohio 45202 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

JOB DESCRIPTION This is your chance to change the path of your career and guide multiple teams to success at one of the world's leading financial institutions. As a Manager of Software Engineering at JPMorgan Chase within the Corporate Sector in Corporate Data Services team, you will lead multiple teams and manage day-to-day implementation activities by identifying and escalating issues and ensuring your team’s work adheres to compliance standards, business requirements, and tactical best practices. Job responsibilities Provides guidance to immediate team of software engineers on daily tasks and activities Sets the overall guidance and expectations for team output, practices, and collaboration Anticipates dependencies with other teams to deliver products and applications in line with business requirements Manages stakeholder relationships and the team’s work in accordance with compliance standards, service level agreements, and business requirements Creates a culture of diversity, equity, inclusion, and respect for the team members and prioritizes diverse representation Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years applied experience Experience leading and managing technology projects Proficient in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Experience in developing modern React/Angular/jS, Java & Python – Dashboards & UIs, REST micro services to manage, orchestrate, and maintain our cloud-based infrastructure and third-party integrations. Experience in programming frameworks (e.g. Spring Boot, Spring Cloud, Angular, etc.) Experience in Cloud Foundry or Kubernetes is essential. Experience in the public cloud (AWS), and AWS Certification Practical cloud native experience Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security In-depth knowledge of the financial services industry and their IT systems Preferred qualifications, capabilities, and skills Experience working at code level Experience with ETL/ Data Bricks is preferred ABOUT US JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

JOB DESCRIPTION If you are a software engineering leader ready to take the reins and drive impact, we’ve got an opportunity just for you. As a Director of Software Engineering at JPMorgan Chase within Consumer & Community Bank Global Customer Platform Technology Team, you lead a technical area and drive impact within teams, technologies, and projects across departments. Utilize your in-depth knowledge of software, applications, technical processes, and product management to drive multiple complex projects and initiatives, while serving as a primary decision maker for your teams and be a driver of innovation and solution delivery. Job responsibilities Manage multiple agile software delivery teams and partner with the Product partners to drive technology delivery Deliver solutions leveraging modern technologies including cloud backed APIs and microservices utilizing distributed database technologies Manage all aspects of technology delivery Provide leadership and high-level direction to teams while frequently overseeing employee populations across multiple areas Leads technology and process implementations to achieve functional technology objectives Makes decisions that influence teams’ resources, budget, tactical operations, and the execution and implementation of processes and procedures Carries governance accountability for coding decisions, control obligations, and measures of success such as cost of ownership, maintainability, and portfolio operations Delivers technical solutions that can be leveraged across multiple businesses and domains Influences peer leaders and senior stakeholders across the business, product, and technology teams Champions the firm’s culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise Experienced developing and delivering large scale systems using Java SpringBoot, Microservices and distributed database and messaging technologies Experience developing or leading cross-functional teams of technologists Experience with hiring, developing, and recognizing talent Experience leading a product as a Product Owner or Product Manager Practical cloud native experience Expertise in Computer Science, Computer Engineering, Mathematics, or a related technical field Preferred qualifications, capabilities, and skills Experience working at code level Experience handling Mainframe systems - COBOL, JCL, DB2, CICS, MQ ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking division, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a Lead Software Engineer at JPMorgan Chase within the Consumer and Community Banking division, you play a crucial role in an agile team, focusing on the enhancement, construction, and delivery of trusted, top-tier technology products in a secure, stable, and scalable manner. As a fundamental technical contributor, you are tasked with implementing critical technology solutions across numerous technical areas within various business functions, all in support of the firm's business objectives. Job responsibilities Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Develops secure high-quality production code, and reviews and debugs code written by others Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 5+ years of applied experience Hands-on practical experience delivering system design, application development, testing, and operational stability Proficiency in Object Oriented programming language with hands-on experience on Java, Springboot Proficiency with Front End technologies like ReactJS, JavaScript, TypeScript, Node.js, CSS3 Proficiency in automation and continuous delivery methods Proficient in all aspects of the Software Development Life Cycle Experience working on public cloud. Advanced understanding of agile methodologies such as CI/CD, Applicant Resiliency, and Security Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) In-depth knowledge of the financial services industry and their IT systems Practical cloud native experience Preferred qualifications, capabilities, and skills Public Cloud experience, preferably AWS Infrastructure as Code tools, preferably Terraform Distributed systems design experience either in building on-prem or public cloud solutions Engineering mindset with an ability to solve medium to complex cloud + enterprise integration problems ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

JOB DESCRIPTION We have an exciting and rewarding opportunity for you to take your software engineering career to the next level. As an Oracle HCM Software Engineer III- Time & Absence at JPMorgan Chase within the Corporate Sector, Employee Platforms, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Execute software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems Design, develop, and troubleshoot complex Oracle HCM Cloud Time and Absence solutions Partner with clients, customers, and stakeholders to understand requirements and work through cross-impacts Identify hidden problems and patterns in data and use the insights to drive improvements to coding hygiene and system architecture Contribute to software engineering communities of practice and events that explore new and emerging technologies Create secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems Produce architecture and design artifacts for complex applications while being accountable for ensuring design constraints are met by software code development Gather, analyze, synthesize, and develop visualizations and reporting from large, diverse data sets in service of continuous improvement of software applications and systems Proactively identify hidden problems and patterns in data and use these insights to drive improvements to coding hygiene and system architecture Contribute to software engineering communities of practice and events that explore new and emerging technologies Required qualifications, capabilities, and skills Formal training or certification on software engineering concepts and 3+ years applied experience 6+ years of Implementation/Configuration/support knowledge on HCM Time & Labor, Absence Management Hands-on practical experience in system design, application development, testing, and operational stability Demonstrated hands-on experience in configurations on Oracle HCM related to Time & Labor, Absence Management, Payroll Experience in developing, debugging, and maintaining code in a large corporate environment with one or more modern programming languages and database querying languages Overall knowledge of the Software Development Life Cycle Solid understanding of agile methodologies such as CI/CD, Application Resiliency, and Security Demonstrated knowledge of software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) Preferred qualifications, capabilities, and skills Implementation/support knowledge on HCM Cloud application - Core HR Experience understanding and troubleshooting Fast Formula and HCM extracts Page Personalizations and Oracle Redwood Certification ABOUT US JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive. High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.

Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Technology and Employee Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm. Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools. Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders. Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure. Coordinate the resolution of critical Major Incidents utilizing technical and business resources in 24x7x365 enterprise organization. Driving Major Incidents to resolution authoritatively and confidently. Sending executive communications to a global audience giving details of the incident and impacts to the business, including next steps and root cause analysis. Assisting with root cause analysis for all critical Major incidents and driving resolution to the issues. Partnering with peers to assist in coordination and identification of “Air Traffic Control” across the various technical estates during the incident. Deal with change and problems related to Incident and overall Production Management. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience in Incident Management tools, specifically Service Now. Experience with one or more general purpose programming languages and/or automation scripting. AWS Cloud Practitioner. Working understanding of public cloud.

We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education, and advice tailored to suit their financial needs. As an Associate Banker in Branch Banking, you will contribute significantly to the success of the branch by delivering exceptional customer experiences. You will build long-lasting relationships with clients by sharing product knowledge and solutions as well as introducing them to our licensed bankers. Job responsibilities Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings Helps clients with everyday transactions such as deposits, withdrawals, payments, reordering a debit card, setting up a direct deposit or helping update their address accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want Assists clients and the branch team by helping with new account openings when needed Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures Required qualifications, capabilities, and skills 6+ months of customer service experience High school diploma or GED equivalent Preferred qualifications, capabilities, and skills Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills Strong desire and ability to influence, educate, and connect customers to technology Cash handling experience

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Individual will provide a wide range of valuation analysis and support functions within the Real Estate Risk Groups (RERG) department. Individual will maintain applicable databases, tracking logs and reports, as required. Individual will have the ability to assist with escalations, communicate with third party vendors and internal customers including Senior Management. Mitigate and/or resolve issues with limited oversight. Person must have the ability to make correct decisions, within bank guidelines and with a high degree of accuracy. Must demonstrate understanding of current markets to determine appropriate valuation product to be ordered as needed or if additional products would not be warranted or justified. Decisions to be communicated to various levels within supported business lines. Identify and communicate improvements to management that may enhance department processes and procedures. Must be receptive and adaptable to cross-training and will back up coworkers during sick and vacation time. Must have very strong time management skills and ability to multi-task effectively and accurately. Individual must be able to complete various tasks within the established SLA. For this to be possible individual must exhibit understanding of current challenges in appraisal field and how markets are affected as well as a working knowledge of Fifth Third Collateral guidelines Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achievesresults by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Consumer • Manage inquiries in the Appraisal Service Desk inbox, redirecting as needed to the correct support teams in relation to all mortgage/consumer processes performed (current internal ASD duties). • Review all reassignment requests from AMCs and/or internal partners and ensure Appraisal Independence laws are not violated. Escalate as needed and track all requests. • Responsible for monitoring orders in the Collateral Management System and using AMC reporting in conjunction with the system to provide updates on Hold orders and resolve outstanding statuses requiring attention in order to proceed. Requires accurate, consistent communication with PMI, escrow, processing, sales teams, management, consumer and/or collateral underwriters. • Review fee quote requests to determine if necessary request-work with AMCs to obtain quotes as needed and communicate with sales partners. Track requests. • Maintain knowledge of Fifth Third Bank policies, procedures and guidelines, in addition to private investor and portfolio credit policy and guidelines. Participate in applicable training to maintain knowledge on current process changes for business partners • Demonstrate technical understanding of all types of appraisal reports and products based on requirements for each LOB. • Responsible for analyzing appraisal documents and making risk-based decisions. • Process appraisal disputes, upgrades, and rebuttal requests with all necessary reporting /communication. This includes examining data provided by internal customers, weighing any risk/regulatory issues, and noting the final determination in all applicable systems. Also includes providing approved disputes to the AMC in the system and any follow-up. • Assist in evaluating AMC performance and 3rd party vendors on a monthly basis by providing relevant feedback. • Responsible for assisting management in the prioritization of work and delegation of tasks to ensure proper coverage functions. Commercial • Manage and make accurate decisions on evaluation reviews that comply with internal standards and regulatory requirements. This includes handling disputes over values for MVR requests and resolving issues with TAV requests. • Maintain RERG intranet landing page • Coordinate and ensure current professional licenses are on file for all CLAG and RLAG personnel. • Assist senior management in maintaining 3rd party vendor management tracking system. • Responsible for proper disposition of all appraisal reports subject to Equal Credit Opportunity Act/Reg B. • Responsible for triage of functional issues and providing a high level of user support for the YouConnect system for RERG staff, internal users, and vendors. • Coordinates and validates vendor payments for all appraisal and environmental services through P2P system, including onboarding vendors and establishing new cost centers as well as issues relating to invoice discrepancies and lost payments. • Responsible for approving any new users in YouConnect as well as the addition and removal of employees in the system. Provide monthly reporting to the business analyst. • Provide support for other commercial aspects, including filing expenses for the Director, resolving issues with the T&E system, ordering supplies for various locations, ensuring equipment is in good working order, and adding employees to 3rd party subscriptions. SUPERVISORY RESPONSIBILITIES: None MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: o Associate's degree or equivalent combination of training and experience in related field. o Minimum of 4 years of experience in appraisal services and/or mortgage lending. o Strong attention to detail and quality-focused. o Strong verbal and written communication skills. o Ability to create close working relationships across the bank and with third party vendors. o Computer literate with intermediate proficiency in Microsoft Outlook, Word, and Excel (or similar database reporting programs). o Ability to make independent decisions with a low margin of error. o Ability to work independently and meet deadlines. o Ability to handle multiple projects/assignments, manage to deadlines, SLA's and prioritize competing demands. Risk Operations Analyst-Remote Cincinnati/Northern KentuckyLOCATION -- Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Position is responsible for implementation of effective marketing/sales strategy and efficient management of the sales force resulting in increased revenue and growth of the Consumer Indirect Lending business. Provides leadership to the sales team under his/her direct supervision through identification, development, implementation, and measurement of programs and initiatives driving sales and profitability. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: Develop, communicate and implement the Market-specific sales plan to maintain and expand current markets, development of new markets, products and services, meeting and exceeding targeted sales goals and objectives. Develop successful dealer developmentrepresentantives (DDR) by providing one-on-one coaching and technical training (i.e. product knowledge, proven selling techniques, negotiation skills, customer service skills, etc.). Evaluate and manage each individual DDR to ensure performance objectives are met and/or exceeded and that market penetration is maximized. Meet and/or exceed department sales goals as determined by profit plan. These include, but are not limited to; Volume goals,. Keep DDRs well informed relative to marketing information, rate changes, and program revisions as to ensure access to the tools necessary to perform effectively in their role. Ensure positive relationships with dealers by establishing strong communication channels and coordinating dual sales calls. Resolve conflicts and issues that have escalated and make adjustments going forward to ensure issues do not repeat. Recommend program/pricing revisions to senior management after compiling competitive data and analyzing dealer needs. Work closely with head of specialty lending, to identify systemic improvements aimed at increased efficiency. Determine success measures around defined benchmarks and update the DDRs on overall, collective progress toward goals on a regular basis through QMI calls and/or reporting. Work closely with Human Resources to recruit top talent, retain producers, develop sales team and build training programs that are aligned with company policy. Evaluate effectiveness of incentive and base compensation and in-bank training programs on a regular basis. Learn and demonstrate a high level of proficiency with consultative sales. Regularly observe DDRs in selling situations and coach to improve consultative selling skills. In addition to managing a team of DDRs, persoanlly develop and maintain key accounts as defined by the head of specialty lending Serve as a role model relative to building relationships across peers with the Bancorp and/or across departments and divisions, sharing best practices. Partner with the fulfillment team (including Analysts, Buyers, and Processors) to increase efficiencies in processes and continually improve customer relations with dealers. Develop and manage sales targets and monitors expenses relating to plan. #LI-RD1 SUPERVISORY RESPONSIBILITIES: Manage 8 - 12 Dealer Development Representatives. Provide goals and leadership to sales force. Manage employee performance effectively and timely in accordance with company guidelines and policies. Promote teamwork across sales team and provide one-on-one development opportunities for individuals. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Bachelor's degree in Business, Marketing or related discipline or equivalent work experience. Minimum 2 years' experience managing a sales team. Minimum 3 experience selling and developing prime loan and lease volume. Proven, measurable results in driving sales force effectiveness. Strong negotiation, leadership, organizational, customer service, training and interpersonal communication skills. Working knowledge of computer software including Microsoft products (excel, word, etc.). Indirect Specialty National Sales Manager-RemoteTotal Base Pay Range 94,500.00 - 203,200.00 USD AnnualLOCATION -- Virtual, Ohio 00000 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Member of a highly productive, industry leading team of treasury professionals. Responsible for business development (new and cross-selling), client service excellence, client retention, and client consultation. Revenue growth and client retention are paramount. Self-sourcing, networking externally, and partnering with key team members (within the local affiliate and/or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients' and prospects' business environments, strategies, and industries to best determine the financial needs and appropriate working capital management solutions to provide. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Must be able to persuasively articulate Fifth Third's value proposition to both internal and external clients to influence the outcome within the sales process. + Demonstrate ability to identify client needs and the ability to present working capital solutions to clients and prospects. + Demonstrate ability to understand payment processes. + Demonstrate proficiency in knowledge of all strategic TM solutions and their benefits to our clients. + Understand competitions' capabilities and gaps and how to position 5/3's services against them. + Prepares and deliver quarterly client service reviews to clients. + Expected to develop personal relationships with C-suite and senior management decision makers at client and prospect organizations. + Devise and execute a plan to exceed sales goals. + Accountable for the development of a sales pipeline of both new and cross-sell opportunities and appropriately managing those to a win/loss decision. + Actively manage a pipeline using the CRM tool. + Maintain lines of communications with RMs individually and as a group. + Review sales goals with RMs and ensure RMs are advised of calling strategies. + Educate and advise RMs of new TM product development initiatives. + Assess knowledge level of individual RMs and bring each up to a minimum standard. + Partner with RMs to provide recommendations on sales opportunities to include sales to new prospects and cross-sell opportunities to existing clients. + Work closely with assigned client specialists to ensure excellent client service on an on-going basis. + Assist with general bank communications to clients. + Take ownership and deliver timely resolution of client issues. + Develop knowledge of internal resources for accurate response to client issues. + Understand and communicate implementation time-line to align with client expectations. + Ensure proper account documentation and all requisite agreement execution. + Communicate recurring or serious product issues to management. + Recommend viable solutions to improve client service. + Leadership MINIMUM KNOWLEDGE, SKILLS AND ABILTIES REQUIRED: + Undergraduate degree is required. MBA or advanced degree is desirable. + CTP certification. + 6 years of experience in a treasury management /commercial banking sales is required. + Demonstrated record of consistently exceeding performance goals. + Possess a strong desire to constantly strive to improve oneself. + Must have strong client interaction skills and has demonstrated the ability to influence the outcome of a sales process. + Requires the aptitude for powerful presentations and negotiation skills with internal and external clients. + Demonstrated ability to articulate the benefits of strong working capital management solutions to clients. + Proven product and sales knowledge sufficient to help mentor new team members. + Demonstrated knowledge of a wide array of treasury management products. + Excellent oral and written skills. + Basic proficiency in PC software (MS Office). + Technical Treasury Management competencies. + Understanding of Treasury Management, Payments and Commerce products and solutions. + Ability to build new & existing client relationships. + Ability to evaluate client needs. + Advanced understanding of financial statement analysis. + Ability to provide strategic treasury advisory services. + Understanding of investment management techniques. + Basic understanding of loan structuring. + Understanding of financial management principles. + Advanced understanding of accounting techniques. Treasury Management Officer III LOCATION -- Columbus, Ohio 43231 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Fifth Third Bank's Audit Division is responsible for performing independent, objective assurance activities for the Bank's key business processes, products, services and technologies, as well as governance, oversight and monitoring functions of management and support functions. The Audit Project Manager I, conducts end-to-end business process audits for various business/functional areas within the Bank, including areas such as operations; finance/accounting; development, implementation and ongoing delivery of products, processes and services; and/or review of the technology, infrastructure and/or governance related to the business processes. Audits are performed in a team environment under the guidance of the Audit Manager. Responsibilities include developing and executing audit planning, fieldwork, reporting and wrap-up activities on each engagement in accordance with established standards. Individuals in this role may work as an individual contributor or start to lead engagements with 1-4 auditors. In some instances, may act as deep subject matter expert on a key area or function of the Bank. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensure that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: Ensure execution of all audit activities in the planning, testing, reporting and wrap up phases in compliance with the Audit Division's methodology /standards and within the timeframes to support department metrics. Collaborate with Audit team members to plan audit projects, develop risk and control assessments, develop work programs and other deliverables of audit work. Lead the audit team in documenting business processes and technology management processes related to the entity being audited. Execute testing of controls to assess adequacy of control design and operational effectiveness in managing risk. Demonstrate and apply strong project management skills. Ensure accountability and high quality by directing daily progress of fieldwork, informing managers and clients of audit status, and supervising staff performance, when necessary. Use knowledge of risk and control concepts and industry trends to identify control deficiencies and recommendation process improvement ideas. Lead audit and regulatory issue follow-up processes. Review audit workpapers and provide coaching feedback on work prepared by staff auditors. Prepare audit report draft; ensuring that all areas of audit process and results have been addressed and documented in accordance with defined standards. Communicate information to management through periodic update meetings, presentations, and internal audit reports. Establish, foster and maintain working relationships with peers and supervisory management within the business line and cross-functional lines to support an effective workflow and continuous communications. Deliver value to internal and external customer. Assist in the identification and continuous monitoring of risks and other potential exposures to the Bancorp. Assist in the execution of continuous monitoring activities that effectively assesses changing risk and the impact on internal controls and planned audit activities. Develop line of business and industry knowledge base and expertise to keep current on existing and emerging issues; apply this knowledge for the benefit of the Bank's risk-based audit program. Drive your career by understanding performance expectations and requesting and acting upon feedback; establish and execute a Development Plan. Participate in departmental processes and initiatives, including employee-focused processes that promote resource development. Assist management in continuous improvement of the audit function through special projects and process development activities. Contributes to team effort by willingly sharing knowledge; being open to new ideas; applying knowledge in daily work; and building strong partnerships for learning and knowledge sharing. Perform other tasks as assigned. SUPERVISORY RESPONSIBILITIES: Begin to lead and develop staff auditors to ensure optimal performance in meeting the Audit Division's goals and objectives. Assist in development of peers and staff by participating in, and leading, mentoring and education programs that give employees exposure to audit processes, business knowledge, and technology. Responsible for the day-to-day supervision of assigned staff auditors, including: active coaching, optimum utilization, identification of challenging work assignments and mentoring. Provide timely and effective feedback throughout the audit. Assist in development of peers and staff by participating in, and leading, mentoring and education programs that give employees exposure to audit processes, business knowledge, and technology. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Four+ years Fifth Third Audit or large public accounting firm experience; or Five+ years of general industry audit experience required. Supervisory experience required. Banking or financial services experience preferred. Proficient with MS-Windows and other related office applications. Excellent written and oral communication skills required. Demonstrates leadership, coaching and project management skills. Must be results and goal oriented, possess sound judgment and ability to apply logical/critical thought processes when developing business solutions. Demonstrates ability to work in a team environment and display a positive business presence and sound judgment with management and external personnel. Must be able to maintain independence and objectivity in all aspects of position. Requirements for Financial Audit Domain include the following: Bachelor's degree required. Disciplines in Accounting, Finance, Data Analytics, Technology or Business-related field preferred. Should be accompanied with relevant experience in corporate or public firm. Professional certification, such as CPA, CIA, CISA, or CRCM, preferred. Requirements for IT Audit Domain include the following: Bachelor's degree required. Disciplines in management information systems, computer sciences or similar business-related field preferred. Should be accompanied by relevant work experience in IT or IT Audit. Professional certification, such as CISA or CISSP, preferred. Must be experienced in performing audits within a multi-platform, networked environment. Ideal candidate would have performed audits within the following environments: Windows, Mainframe, Database and exposure to cyber security, risk manager's governance, ITIL, architecture and infrastructure concept preferred. Requirements for Practices Domain include the following: Bachelor's degree required. Disciplines in Accounting, Finance, Data Analytics, Technology or Business-related field, preferred. Encouraged to pursue CIA or equivalent certification. Ability to learn other applications and automated data analysis tools and techniques. Continuous improvement mindset will be required to assist with key Audit Division administrative and infrastructure-related processes in accordance with departmental standards and in adherence with guidance promulgated by the Institute of Internal Auditors (IIA) and regulatory agencies for a department of 100+ internal audit professionals. Internal Audit Project Manager - PaymentsLOCATION -- Cincinnati, Ohio 45202 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure, in an attempt to provide the borrower with current account status and information regarding their Loss Mitigation application. The specialist works to minimize customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts. The Specialist must be well versed in departmental, investor, insurer and legal guidelines in all states. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. DUTIES & RESPONSIBILITIES: #Analyze the borrower situations and requests. Responding to all borrower inquiries in a timely manner. #Commitment to a sound customer experience and dedication to assist the borrower with any loan questions including but not limited to Loss Mitigation, Foreclosure, Bankruptcy, Escrow or related Customer Service issues when applicable. # Knowledge of all Loss Mitigation options offered by Fifth Third Bank and available to the borrower. # Must be able to provide the borrower on the actions needed to be evaluated for Loss Mitigation options, specifically the application process, pending deadlines and the denial appeal process if applicable. # Welcome calls to the borrower. # Full and complete servicing system documentation on all borrower contact and contact attempts. # Ability to provide timely live telephonic responses to all customer inquiries regarding the Loss Mitigation application process or other loan related inquiries. #Responds and researches customer inquiries. Researches appropriate course of action. Follows up with management when needed to escalate potential issues. #Extensive knowledge of FiServ, ALS, CACS, COMIT and ACE. #Review foreclosure holds and pending foreclosure action for accuracy. Possessing full knowledge of circumstances under which Fifth Third may make a referral to foreclosure. # Ensure timeline are being met. #Continue to monitor loan resolution status from 45 day delinquent through the Loss Mitigation effort and until Foreclosure sale. Acknowledging special GÇ£continuity of contactGÇ¥ designation and responsibility does not end until the loan is currentforathree consecutive months. #Ensures that all required documentation is made available to management for problem resolution. # Corresponds with borrower on account status and progress. #Updates records to ensure that the customer has received the appropriate assistance, and that Fifth Third Bank has knowledge of the location and condition of the collateral. #Reviews and analyzes pay histories and customer records. # Ensures system is properly updated for monthly reporting. # Performs other duties as assigned by the management team. # Interacts with numerous internal departments to obtain information and complete research necessary for customer inquiries. # Assist internal departments with following up on missing Loss Mitigation application documents. KNOWLEDGE & SKILLS REQUIRED: #High School Diploma or equivalent. #Minimum 2 years Collections or Default Servicing experience. #Intermediate proficiency level in Microsoft Word and Excel. #Excellent oral and written communication skills. #Understanding of collections and default servicing practices. Loss Mitigation, foreclosure, bankruptcy and REO experience preferred. #Ability to evaluate a customer#s situation without judgment being a customer advocate. #Excellent customer service skills with both external and internal customers. #Required to know & adhere to FDCPA / Privacy Act / state laws as well as other bank policies and investor requirements in regards to collection guidelines. #Strong organizational skills and attention to detail. #Ability to work independently with minimal supervision. #Ability to work overtime as needed. #Strong telephone and follow-up skills, and the ability to meet deadlines. #Working knowledge of collection processes and procedures required. #Must be able to work in a team environment to interact with employees and all levels of the organizations. WORKING CONDITIONS: #Normal office environment with little exposure to dust, and extreme temperatures. #Noise level is moderate to high. #Extending viewing of computer screens. #Repetitive Keystroke movements and typing skills. #Lift and/or move up to 10 lbs; occasionally lift/and or move up to 25lbs. #Extensive time on the phone with customers up to 100% of the workday. Single Point of ContactLOCATION -- Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Design and implement technology solutions using modern engineering tools and Agile practices. Work with self-directed, cross-functional, and product-oriented teams in a highly collaborative environment. Deliver some of the bank's most important products and services while developing skills and experience well beyond your initial role. All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES & RESPONSIBILITIES: * Implement and maintain new features and capabilities while continuously improving the quality of our technical products and services * Build and share technical expertise with your Agile team and other members of the organization * Follow industry and organizational best practices and standards, and participate in company communities of practice to continuously refine and communicate them. Contribute to a culture of continuous improvement. * Achieve operational excellence by automating processes and creating maintainable, supportable, and testable solutions * Keep up with technology trends and innovations in your field(s) of practice * Provide operational support and troubleshooting for your team's products and services * Maintain appropriate controls and documentation to ensure compliance with all company and regulatory requirements * Provide coaching, mentoring, and training for new or less experienced team members * Provide leadership and guidance to your team in your technical field(s) of expertise * Other duties as assigned SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS & ABILITIES REQUIRED: * Bachelor's degree in a relevant technology field or equivalent combination of education and work experience. * Six+ years of engineering or other IT work experience relevant to the position. * Strong problem-solving and communication skills. * Willingness to work in a highly-collaborative environment. * Solid understanding and significant experience with modern software development practices, tools, and/or hardware technologies. * Solid understanding of IT security best practices. * Expertise in one or more technical and/or functional domains relevant to the position. * Experience designing, implementing, and supporting complex technical solutions. * Technical skills per the specific position's requirements. Lead Release Manager LOCATION -- Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Functions: Performs a wide range of duties related to the underwriting of consumer bank initiated residential real estate requests across multiple states. Render an underwriting decision within the banks credit guidelines whileensuringcompliance with federal lending regulations. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Duties and Responsibilities: + Analyze consumer credit reports for Consumer Lending real estate applications to evaluate risk and make appropriate credit decision for Direct Lending across multiple states, markets or geographic regions. + Maintain an in depth knowledge of the continual enhancements and changes to the Fifth Third Consumer Lending policy and procedures in order to ensure consistent treatment of all real estate applications. + Manage application pipeline to meet business objectives and stated Service Level Agreements. + Responsible for ensuring completeness and accuracy of real estate credit application. + Responsible for ensuring HMDA purpose codes are accurate before rendering a final decision. + Evaluate customer provided credit documents to support credit decision, including calculation of income, personal financial statement reviews, trust reviews, etc. + Place orders for bank obtained credit documents in accordance with real estate policy guidelines, and partners with retail and borrower to clear condition with regards to Property Reports, Appraisals, and Flood Certifications. + Formulate and communicates credit decision (approve, decline or counteroffer) in compliance with established underwriting guidelines, compliance and regulatory requirements. + Demonstrate a solid understanding of the credit exception process, specifically identifying opportunities with applications and understanding the relevant compensating factors needed to present to the exception team. + Review credit applications and recommends decisions on applications over their assigned authority to their manager or senior level underwriters review before communicating final decisions. + Partner with the Mortgage Line of Business to underwrite simultaneous first and second lien real estate loan requests, as appropriate. + Develop business relationships and build rapport with internal customers across multiple states to achieve mutual goals. + Host side by side visits for bank employees to both gain an understanding of our processes and to help build interest in our department and identify possible candidates for filling future needs. + Demonstrate the ability to be a team player by providing superior customer service, being flexible and approachable. #LI-RD1 KNOWLEDGE & SKILLS REQUIRED: + Must live within 30 miles to Cincinnati. + College degree in Business or Finance or equivalent work experience. + Minimum 3 years Consumer Lending or related industry experience. + Knowledge and understanding of basic financial analysis techniques. + Strong interpersonal, written and verbal communication skills. + Ability to make high quality decisions and execute in a time sensitive manner. + Ability to handle multiple tasks and meet deadlines in fast paced environment. + Ability to interact with Vice President level managers; build consensus; and motivate others. + Strong analytical and organizational skills. + This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Fifth Third will assist with the registration process and completion. The NMLS website(mortgage.nationwidelicensingsystem.org) provides the MU4R questions and successful registration required for employment in this position. RCC Equity Underwriter I Total Base Pay Range 47,000.00 - 87,000.00 USD Annual LOCATION -- Virtual, Ohio 00000 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: As first line of defense, conducts analysis related to identifying, assessing, mitigating, and managing risks necessary to comply with new or changing laws, regulations, regulatory guidance, and best practices deemed necessary by key stakeholders (such as Legal, Compliance, Enterprise Risk and Audit partners). Supports Business Controls in advancing risk management, structure, processes, and tools in support of the organization's Enterprise Risk Management (ERM) framework. Transforms data into business intelligence by developing and presenting information and insights to stakeholders. Monitors and manages risks to ensure compliance and validation of program effectiveness with assigned line of business or functional area, and Bancorp initiatives. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's and LOB's risk appetites, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Assists business controls leadership with the development of complex strategies and the implementation of controls, policies, and procedures to increase effectiveness and efficiency related to the respective business or functional area. + Provides relevant expertise and analysis to stakeholders related to the identification, assessment, control, monitoring, testing and reporting of risks. + Investigates and assists in root cause analysis in instances of actual or potential operational loss. + Gathers and integrates information. + Identifies the need for and collects information to better understand issues, problems, and opportunities; integrates information from a variety of sources; and detects trends, associations, and cause-effect relationships. + Leverages expertise and stays informed of industry best practices and regulations to ensure compliance with all applicable laws, standards, and requirements, including, but not limited to, OCC Heightened Standards. + Supports the resolution of internal audit, compliance, or risk management related issues that could impact the classification, availability, or integrity of data or processes. + Highlights control breakdowns, inadequate processes, and unexpected events. Implements corrective actions in partnership with Business Controls leadership to address process and control deficiencies. + Builds effective relationships with other internal business control groups and the second and third lines of defense (such as Legal, Compliance, Enterprise Risk, and Audit). + Collaborates with groups responsible for ensuring adequate information barriers are established, and the Bank's compliance with policies and processes are in place in order to control the flow of certain information. + Serves as an analytical and procedural expert to peers on cross-functional processes or project deliverables. + Assists with execution of regulatory change management program to ensure applicable regulatory changes are identified, assessed against business processes, reported, and complied with. + May, if applicable, assist in the external change management for credit bureau working with centralized team and business control managers as build out testing. + Assists in identifying operational risks in accordance with the ERM, ensuring that adequate internal controls are in place to mitigate risks of all types. + Partners with business managers in implementing remediation actions per the Bancorp issues management framework; coordinates business ownership of processes, risks, controls, and tests. + Serves as coordinator for updates to data in archive systems (e.g., Open Pages, PPM, etc.). + Conducts RCSA facilitated sessions where risks and controls are rated. + Partners with Support Functions or Risk Experts to identify applicable Enterprise and Risk Appetite indicators and determine which will be designated "Key". + Collaborates with LOB on threshold evaluation and proposed changes; enter proposed indicators and changes in the GRC tool. + May assist in the determination of identifying loss events with applicable RCSA risks/processes. + May assist in the coordination root cause analysis, action plan evaluation with LOB and monitor action plan implementation. + Provides oversight to overall LOB Supplier/Outsourcing strategy and Review LOB business case for outsourcing & challenge. + Participates in escalated issues that impact LOB process & involve Supplier(s) where applicable. + Works with LOB to identify initial set of inherent risks and controls. + Identifies applicable governance processes and may complete control implementation. + Actively participates in issue remediation. + Executes on ERM Scenario Analysis risk management program. + Develop and manage product inventory and execute on ERM product risk review program. + May have additional responsibilities as assigned by LOB/Function leadership and Risk, including but not limited to: + Assistance with new government programs or special internal projects. + Assistance with new risk programs required by regulatory authorities or ERM. + Assistance with diligence, closing, and other matters relating to acquisitions and strategic investments. MINIMUM KNOWLEDGE AND SKILLS REQUIRED: + Bachelor's degree or equivalent experience required (related field preferred). Master's degree in relevant field preferred. + 5 + years of financial services industry, risk, business controls or compliance experience preferred. + Professional verbal and written communication skills and the ability to communicate with discretion and understanding when confidentiality is needed. + Must be analytical and possess ability to interpret and apply policies and regulations across a complex business. + Must proactively identify opportunities and take action to build trusting strategic internal and external relationships and networks. + Must be approachable, collaborative, and have the ability to influence others through interpersonal skills, thrive in a fast-paced dynamic environment, and be comfortable quickly shifting priorities on short notice. + Working knowledge of Microsoft Office products required. + Ability to work with minimal supervision. + For Investment Advisors: FINRA Series 7 and 63/66 licenses preferred. Knowledge of the Securities industry and SEC / FINRA regulations is preferred. Business Controls Sr. Associate - Newline Testing Total Base Pay Range 80,500.00 - 169,100.00 USD Annual LOCATION -- Cincinnati, Ohio 45202 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Investigates, monitors and reports on cases involving potential threats to the Bank to ensure compliance with regulatory requirements. Responsible for filing applicable reports and escalating financial crime related matters when appropriate. Provides guidance to other specialists with respect to training and case evaluation. To analyze, investigate and report on cases involving potential threat to the bank and to ensure that the Bank is in compliance with regulatory requirements. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: + Reviews and Analyzes system activity and generated alterts in accordance with Financial Crimes Compliance expectations. + Ability to analyze Financial Crimes and Fraud related triggers related to risk activity. + Appropriatly escalates matters associated with Financial Crimes and Fraud activity that warrantes engagement from supervisory staff. + Prepares Reports and recommends appropriate follow-up. + Provides Financial Crimes related Support and Works with the first line of defense for the bank. + May provide customer support to internal and external customers. + Works with various business units to Understand the Frinancial Crimes and Fraud alerted activity and to ensure compliance with laws. + Possesses working knowledge of industry trends. + Ability to complete assigned work in a timely and accurate manner + May assist the supervisor with special projects, including system-related work, special investigations, or due diligence + Handles advanced level alerts. + Identifies and escalates alerts as necessary. + May be responsible for process improvement. + Incorporates risk management into their daily practices. + Works independently. + Ability to communicate effectively verbally and in writing with internal and external customers on Financial Crimes related matters + Performs other duties as required BANK SECRECY ACT REQUIREMENTS: Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the bank's customer identification program (CIP) rules, observing all Bank policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: + One to three years of specialist experience in compliance, investigative work, or a related field. + Associates Degree or commensurate work experience. + Strong analytical, problem-solving, and conflict resolution skills + Demonstrated knowledge of Suspicious activity in regard to financial institutions, money laundering trends, terrorist financing indicators, the Bank Secrecy Act, Anti-Money Laundering efforts, USA PATRIOT Act, Fraud and OFAC. + Thorough understanding of federal and state laws and regulations pertinent to the position + Strong oral and written communication skills. + Highly organized with the Ability to multi-task detailed items and follow-up as needed. + Proactive in identifying potential concerns and following-up to Resolve such issues. + Excellent teamwork, interpersonal and relationship building skills. + Ability to make decisions or know when to escalate matters to management + Ability to collaborate with others, initiate action, adapt to change and accept challenging assignments. + Ability to Communicate with management + Ability to work independenty and meet deadlines + Ability to Provide consulting, Training and coaching Support to employees. + Proficiency with Microsoft Office Suite WORKING CONDITIONS: + Normal office environment with little exposure to dust, noise, temperature and the like. + Extended viewing of a CRT screen. At Fifth Third Bank, we understand the importance of rewarding our employees for their hard work and dedication; therefore, our Total Rewards offering includes a differentiated compensation package and comprehensive benefits. Benefits: Our benefits programs are designed to support the health, happiness, and financial well-being of our employees and their families. Your benefits will include access to comprehensive medical, dental, and vision coverage, a 401(k) plan and employee stock purchase plan that both offer a generous employer match, flexible paid time off, comprehensive leave programs, and unique benefits to support your overall mental and physical wellness. For additional details, please contact your recruiter. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as geographic location, specific position requirements and individual skills, experience, and education. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Financial Crimes Analyst I Total Base Pay Range 47,100.00 - 94,200.00 USD Annual LOCATION -- Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Perform pre-underwriting and processing duties needed to fulfill consumer equity and non-equity loan applications. Review and validate complex underwriting stipulations associated with the consumer lending process. Provide accurate, clear and concise information and provide a superior lending experience for external customers through phone interaction and email. Primary loan facilitator for external customers to ensure work flow deadlines and service level agreements are met. Responsible for moving the loan file through the pipeline upon receipt of the application, including updating the file and all systems as work progresses through the underwriting process. Partner with internal departments to escalate and resolve issues and problems. Quickly and efficiently promotes excellence in employee and customer experience. Always do the right thing for customers and colleagues, and ensure that actions and behaviors drive a positive customer experience. Achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types. #LI-RD1 DUTIES & RESPONSIBILITIES: Proactively contact customers to collect documents needed to underwrite application (including, but not limited to, income documentation, trust information, etc.) Provide accurate information to the customer, explains products and policies in a clear, concise manner to ensure they understand documents needed for a lending decision Evaluate loan documentation, review income documents, analyze data, and clear conditions per delegated authority (credit and non credit documents) Effectively translate internal communication to customer to ensure all information is delivered professionally, accurately, and timely Active liaison between the client, underwriting and financial center to meet all loan and customer requirements Actively manage pipeline of consumer loan applications Fields inbound calls from internal and external customers. Understand and review personal and business tax returns and other income documents Understand and review vendor documents (title, appraisal, flood, verification of employment, etc.) to communicate with internal and external customers any unexpected issues or needs Maintain high level of customer service by being proactive in communicating with borrowers and loan originators. Ownership as the escalation point for internal and external customer questions pertaining to documents needed for loan products Ensure accurate, complete, and timely loan data on processing and underwriting system Actively participate in ongoing efforts to continually improve customer service for internal and external customers Support the retail business partners in connection with consumer loan applications processed in the consumer credit centers. Maintain an in-depth, expert knowledge of all equity and non-equity lending products and services as they relate to procedures, increased efficiencies and policies Accurately enter issues into CIT so that issues can be routed appropriately, worked, tracked and resolved following standard Customer Complaint processes Respond to complex questions and issues from banking centers regarding products, systems and/or operational procedures in the banking center. Work independently to research and resolve issues or answer questions that often involve interpretation of bank policies and procedures. Responsible for completing call tracking and support documentation as required Act as a Trusted Advisor, proactively educating customers and bankers with each interaction. Consistently meet all quality, handle time, and aux/adherence standards. Mentor and train less experienced Loan Specialists Assist with training and on boarding of new Loan Specialists Serve as Consumer Lending Representative in the review of updates to existing procedure and newly developed procedures. Support Consumer Lending on departmental projects. Identify and communicate differences in regards to Regional Credit Center Operations Work with both credit centers to ensure consistencies and similar customer experience Understand loan policies and underwriting procedures to be able to explain cash flows, debt to incomes, and loan decisions to bankers Responsible for subject matter expertise regarding consumer credit policy and loan documentation requirements Respond to general inquiry emails in shared email box Provide all services above to Fifth Third customers calling into the credit center Perform any other duties as assigned. SUPERVISORY RESPONSIBILITIES: None. MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: Minimum three (3) or more years of consumer lending experience in processing or customer service required In-depth knowledge of loans and lending guidelines Detailed knowledge of processing, underwriting and closing procedures In-depth knowledge and understanding of loan application and underwriting systems Previous experience managing a pipeline required Proven computer skills Demonstrated leadership and organization skills Ability to analyze policies, procedures and guidelines in a way that maximizes productivity but protects the level of risk desired Demonstrated teamwork and customer service skills This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions andregistrationrequiredforemployment in this position Consumer Credit Loan SpecialistLOCATION -- Cincinnati, Ohio 45227 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

JOB DESCRIPTION We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Windows Image as a service, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives. Job responsibilities Applies technical knowledge and problem-solving methodologies to projects of moderate scope, with a focus on improving the data and systems running at scale, and ensures end to end monitoring of applications Resolves most nuances and determines appropriate escalation path Executes conventional approaches to build or break down technical problems Drives the daily activities supporting the standard capacity process applications Gain strong experience on Incident response, change management and problem management areas to handle Operations (SRE) team engagements. Implement and design data driven solutions based on operations metrics and other key data points. Engages team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans. Demonstrates personal and professional resilience while navigating difficult situations with composure and tact. Demonstrate strong client / customer / stakeholder-based approach on issues and problem which your team handles. Required qualifications, capabilities, and skills Formal training or certification on Software engineering concepts and 5+ years applied experience Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments Strong knowledge of one or more scripting languages (e.g., Scripting, Python, etc.), and experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds Strong knowledge and experience on windows server operating system starting windows 2016 to 2022 as well as good understanding and Demonstration on Microsoft Windows performance tools and debugging. Deep Knowledge on windows Clustering, Web, load balancing and sysinternal tools and windows Patching and risk management, and Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices Fluency in at least one programming language Python or PowerShell Demonstrated ability to drive the adoption of site reliability culture and practices within a team. Expert in Agile process and tracking the content and efforts to drive data driven solutions. Basic knowledge on Active directory & Troubleshooting Good knowledge & experience with PKI, Certificate Authority, Encryption algorithms, Ciphers Good Understanding & Troubleshooting skills SSL/TLS negotiations and Cipher Suites. Fair knowledge of Key Management technique Preferred qualifications, capabilities, and skills Strong windows operating system knowledge, experience & troubleshooting skills. Powershell or Ansible coding skills Analytical thinking for strategic solutions ABOUT US JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans ABOUT THE TEAM Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Member of a highly productive, industry leading team of treasury professionals. Responsible for business development (new and cross-selling), client service excellence, client retention, and client consultation. Revenue growth and client retention are paramount. Self-sourcing, networking externally, and partnering with key team members (within the local affiliate and/or group) to drive business. Responsible to prospect with internal partners. Work with a One Bank team to understand clients' and prospects' business environments, strategies, and industries to best determine the financial needs and appropriate working capital management solutions to provide. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Must be able to persuasively articulate Fifth Third's value proposition to both internal and external clients to influence the outcome within the sales process. * Demonstrate ability to identify client needs and the ability to present working capital solutions to clients and prospects. * Demonstrate ability to understand payment processes. * Demonstrate proficiency in knowledge of all strategic TM solutions and their benefits to our clients. * Understand competitions' capabilities and gaps and how to position 5/3's services against them. * Prepares and deliver quarterly client service reviews to clients. * Expected to develop personal relationships with C-suite and senior management decision makers at client and prospect organizations. * Devise and execute a plan to exceed sales goals. * Accountable for the development of a sales pipeline of both new and cross-sell opportunities and appropriately managing those to a win/loss decision. * Actively manage a pipeline using the CRM tool. * Maintain lines of communications with RMs individually and as a group. * Review sales goals with RMs and ensure RMs are advised of calling strategies. * Educate and advise RMs of new TM product development initiatives. * Assess knowledge level of individual RMs and bring each up to a minimum standard. * Partner with RMs to provide recommendations on sales opportunities to include sales to new prospects and cross-sell opportunities to existing clients. * Work closely with assigned client specialists to ensure excellent client service on an on-going basis. * Assist with general bank communications to clients. * Take ownership and deliver timely resolution of client issues. * Develop knowledge of internal resources for accurate response to client issues. * Understand and communicate implementation time-line to align with client expectations. * Ensure proper account documentation and all requisite agreement execution. * Communicate recurring or serious product issues to management. * Recommend viable solutions to improve client service. * Leadership MINIMUM KNOWLEDGE, SKILLS AND ABILTIES REQUIRED: * Undergraduate degree is required. MBA or advanced degree is desirable. * CTP certification. * 6 years of experience in a treasury management /commercial banking sales is required. * Demonstrated record of consistently exceeding performance goals. * Possess a strong desire to constantly strive to improve oneself. * Must have strong client interaction skills and has demonstrated the ability to influence the outcome of a sales process. * Requires the aptitude for powerful presentations and negotiation skills with internal and external clients. * Demonstrated ability to articulate the benefits of strong working capital management solutions to clients. * Proven product and sales knowledge sufficient to help mentor new team members. * Demonstrated knowledge of a wide array of treasury management products. * Excellent oral and written skills. * Basic proficiency in PC software (MS Office). * Technical Treasury Management competencies. * Understanding of Treasury Management, Payments and Commerce products and solutions. * Ability to build new & existing client relationships. * Ability to evaluate client needs. * Advanced understanding of financial statement analysis. * Ability to provide strategic treasury advisory services. * Understanding of investment management techniques. * Basic understanding of loan structuring. * Understanding of financial management principles. * Advanced understanding of accounting techniques. Treasury Management Officer LOCATION -- Cleveland, Ohio 44114 Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.