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Become A File Clerk

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Working As A File Clerk

  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $32,659

    Average Salary

What Does A File Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A File Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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File Clerk Demographics

Gender

Female

76.4%

Male

21.6%

Unknown

2.0%
Ethnicity

White

58.3%

Hispanic or Latino

19.8%

Black or African American

11.7%

Asian

6.8%

Unknown

3.4%
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Foreign Languages Spoken

Spanish

69.8%

French

7.2%

Mandarin

2.4%

Chinese

2.3%

Russian

1.9%

Cantonese

1.9%

Tagalog

1.7%

Italian

1.7%

Portuguese

1.7%

German

1.7%

Hindi

1.2%

Japanese

1.1%

Arabic

1.1%

Hmong

0.9%

Korean

0.8%

Vietnamese

0.7%

Urdu

0.7%

Swedish

0.6%

Polish

0.6%

Carrier

0.4%
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File Clerk Education

Schools

University of Phoenix

19.8%

Kaplan University

6.5%

Houston Community College

5.6%

Ashford University

5.0%

Liberty University

4.7%

Miami Dade College

4.7%

Fresno City College

4.4%

Temple University

4.1%

Southern New Hampshire University

4.0%

Community College of Philadelphia

4.0%

Florida State University

3.9%

Essex County College

3.9%

Southeastern Louisiana University

3.9%

University of Louisiana at Lafayette

3.8%

Northern Virginia Community College

3.8%

University of Houston

3.7%

Grand Canyon University

3.7%

American InterContinental University

3.7%

Delgado Community College

3.5%

College of Southern Nevada

3.4%
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Majors

Business

21.8%

Health Care Administration

8.9%

Criminal Justice

8.0%

Psychology

6.8%

Accounting

6.0%

Nursing

5.1%

Legal Support Services

5.0%

Medical Assisting Services

4.8%

General Studies

4.7%

Liberal Arts

3.5%

Communication

3.4%

English

3.4%

Law

2.9%

Political Science

2.6%

Education

2.6%

Biology

2.3%

Management

2.3%

Computer Science

2.2%

Computer Information Systems

1.9%

History

1.8%
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Degrees

Other

34.0%

Bachelors

31.2%

Associate

16.5%

Certificate

7.2%

Masters

6.1%

Diploma

2.6%

Doctorate

1.9%

License

0.5%
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Real File Clerk Salaries

Job Title Company Location Start Date Salary
File Clerk Mark J. Lee Tax & Accounting San Jose, CA May 10, 2016 $42,000
File Clerk Hacienda Beverage Inc. Brea, CA Feb 23, 2016 $37,981
File Clerk YMYN, Inc. Buena Park, CA Oct 21, 2016 $37,773
File Clerk INO Sportainment Corporation Irvine, CA Oct 28, 2016 $37,773
File Clerk Thato International, LLC Tustin, CA Jun 05, 2016 $37,773
File Clerk Misodam Acupuncture Clinic Inc. Fullerton, CA Oct 13, 2016 $37,773
File Clerk Kssen Inc. Los Angeles, CA Nov 20, 2015 $36,899
File Clerk Bethesda University Anaheim, CA Feb 18, 2016 $36,670
File Clerk Boston Evangelical Church Bedford, MA Feb 25, 2016 $35,610
File Clerk Boston Evangelical Church Bedford, MA Jul 07, 2015 $35,610
File Clerk Lumen Architectural Engineering P.C. Paterson, NJ Sep 12, 2012 $35,464
File Clerk Har Northern, Inc. NY Aug 15, 2012 $35,464
File Clerk Grace Presbyterian Church of New York, Inc. NY Jul 12, 2012 $35,464
File Clerk In Rehabilitation & Wellness, P.C. Englewood Cliffs, NJ Aug 29, 2012 $35,464
File Clerk Grand Bk Corp NY Feb 03, 2015 $34,902
File Clerk So-Mahng Presbyterian Church Palisades Park, NJ Oct 31, 2014 $34,902
Church File Clerk New Jersey Harvest Church, Inc. Closter, NJ May 11, 2015 $34,902
File Clerk In Rehabilitation & Wellness, P.C. Englewood Cliffs, NJ Mar 05, 2015 $34,902
File Clerk Grand SK, Corp Lyndhurst, NJ Sep 10, 2015 $34,902
File Clerk Law Offices of Kim & Cha LLP NY May 29, 2015 $34,902
File Clerk United Merchant Services, Inc. Hackensack, NJ Jan 10, 2015 $34,902
File Clerk Young's Adult Learning Center, Inc. Palisades Park, NJ Jul 23, 2015 $34,902
File Clerk Super H Mart, Inc. Duluth, GA Jul 31, 2015 $34,258
File Clerk Ischule, Inc. Duluth, GA Aug 18, 2015 $34,154
File Clerk Express MacHinery, Inc. Brookline, MA Jul 02, 2012 $33,218
File Clerk Jesus Love Church of Cherry Hill, Inc. Newton, MA Aug 01, 2012 $33,218
File Clerk Prolife Sales, LLC Wilmington, DE Jul 28, 2016 $32,968
File Clerk Al-Global 7 Inc. Edison, NJ Aug 24, 2016 $32,864
File Clerks H Mart Edison, LLC Edison, NJ Jan 08, 2014 $32,802
File Clerk Florence Apparel Inc. Fairview, NJ Mar 04, 2011 $32,682

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Top Skills for A File Clerk

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  1. Data Entry
  2. Medical Records
  3. Sort
You can check out examples of real life uses of top skills on resumes here:
  • Provided support to upper management via drafting all official company correspondence, typing, filing, and performing data entry.
  • Created filing system for medical records Organized medical files and performed office tasks
  • Sorted and classified information according to multiple guidelines.
  • Respond to incoming telephone calls, provide information and /or crisis intervention and produce written documentation.
  • Communicated with staff and provided customer service to internal and external customers daily.

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Top 10 Best States for File Clerks

  1. Washington
  2. New Jersey
  3. Illinois
  4. Rhode Island
  5. Oregon
  6. Nevada
  7. Wisconsin
  8. District of Columbia
  9. North Dakota
  10. Iowa
  • (176 jobs)
  • (359 jobs)
  • (270 jobs)
  • (17 jobs)
  • (75 jobs)
  • (57 jobs)
  • (108 jobs)
  • (34 jobs)
  • (12 jobs)
  • (154 jobs)

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