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Become A File Clerk

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Working As A File Clerk

  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $30,000

    Average Salary

What Does A File Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A File Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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File Clerk Career Paths

File Clerk
Office Assistant Executive Assistant
Office Manager
5 Yearsyrs
Office Assistant Executive Assistant Office Manager
Owner
7 Yearsyrs
Office Assistant Legal Assistant Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Legal Assistant Legal Secretary Office Manager
Operations Manager
7 Yearsyrs
Clerk Teacher Consultant
Account Manager
5 Yearsyrs
Data Entry Clerk Accounts Payable Clerk Accountant
Accountant And Office Manager
6 Yearsyrs
Clerk Specialist Account Executive
Branch Manager
6 Yearsyrs
Secretary Legal Secretary Office Manager
Business Manager
6 Yearsyrs
Secretary Administrator Manager
Co-Owner
6 Yearsyrs
Secretary Administrator Assistant Manager
Site Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Partner
6 Yearsyrs
Assistant Consultant Manager
Business Owner
6 Yearsyrs
Legal Assistant Assistant To Executive Vice President Executive Assistant/Office Manager
Executive Assistant To Chief Executive Officer
6 Yearsyrs
Certified Nursing Assistant Team Leader Operations Manager
Practice Manager
9 Yearsyrs
Clerk Teacher Administrator
Business Office Manager
7 Yearsyrs
Medical Assistant Specialist Customer Service Supervisor
Service Supervisor
5 Yearsyrs
Certified Nursing Assistant Team Leader Customer Service Manager
Administrative Manager
6 Yearsyrs
Assistant Human Resources Assistant Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
Data Entry Clerk Billing Specialist Medical Coder
Billing Manager
7 Yearsyrs
Medical Assistant Billing Specialist Medical Coder
Billing Office Manager
6 Yearsyrs
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File Clerk Demographics

Gender

Female

67.6%

Male

20.7%

Unknown

11.7%
Ethnicity

White

58.4%

Hispanic or Latino

19.8%

Black or African American

12.2%

Asian

6.2%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

72.8%

French

6.3%

Portuguese

2.0%

Chinese

1.9%

Mandarin

1.7%

German

1.7%

Russian

1.6%

Tagalog

1.6%

Italian

1.6%

Cantonese

1.5%

Japanese

1.3%

Arabic

1.1%

Hindi

1.0%

Vietnamese

0.7%

Hmong

0.7%

Korean

0.6%

Urdu

0.6%

Polish

0.6%

Swedish

0.4%

Armenian

0.4%
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File Clerk Education

Schools

University of Phoenix

22.5%

Kaplan University

6.2%

Miami Dade College

5.7%

Houston Community College

5.5%

The Academy

5.5%

Ashford University

5.4%

Community College of Philadelphia

5.3%

University of Houston

4.2%

Strayer University

4.1%

Florida International University

3.9%

Temple University

3.5%

Everest Institute

3.5%

Arizona State University

3.5%

Florida State University

3.5%

Broward College

3.1%

University of Central Florida

3.0%

University of Louisiana at Lafayette

3.0%

College of Southern Nevada

2.9%

University of South Florida

2.9%

Northern Virginia Community College

2.9%
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Majors

Business

21.5%

Health Care Administration

9.5%

Criminal Justice

7.4%

Psychology

6.4%

Medical Assisting Services

6.4%

Accounting

6.2%

Nursing

5.5%

Legal Support Services

5.1%

General Studies

4.9%

Liberal Arts

3.6%

Communication

3.2%

English

2.9%

Law

2.5%

Education

2.4%

Political Science

2.4%

Computer Science

2.3%

Management

2.2%

Biology

2.0%

Sociology

1.9%

Computer Information Systems

1.8%
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Degrees

Other

34.1%

Bachelors

30.4%

Associate

17.6%

Certificate

7.7%

Masters

4.8%

Diploma

3.2%

Doctorate

1.6%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$30,000
View Detailed Salary Report
$23,000
Min 10%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$30,000
Median 50%
$40,000
Max 90%
Best Paying Company
Encore Capital Group
Highest Paying City
San Jose, CA
Highest Paying State
Alaska
Avg Experience Level
1.8 years
How much does a File Clerk make at top companies?
The national average salary for a File Clerk in the United States is $30,689 per year or $15 per hour. Those in the bottom 10 percent make under $23,000 a year, and the top 10 percent make over $40,000.

Real File Clerk Salaries

Job Title Company Location Start Date Salary
File Clerk Mark J. Lee Tax & Accounting San Jose, CA May 10, 2016 $42,000
File Clerk Hacienda Beverage Inc. Brea, CA Feb 23, 2016 $37,981
File Clerk INO Sportainment Corporation Irvine, CA Oct 28, 2016 $37,773
File Clerk Thato International, LLC Tustin, CA Jun 05, 2016 $37,773
File Clerk Misodam Acupuncture Clinic Inc. Fullerton, CA Oct 13, 2016 $37,773
File Clerk YMYN, Inc. Buena Park, CA Oct 21, 2016 $37,773
File Clerk Kssen Inc. Los Angeles, CA Nov 20, 2015 $36,899
File Clerk Bethesda University Anaheim, CA Feb 18, 2016 $36,670
File Clerk Boston Evangelical Church Bedford, MA Jul 07, 2015 $35,610
File Clerk Boston Evangelical Church Bedford, MA Feb 25, 2016 $35,610
File Clerks B.C.S. International Corporation Islandia, NY Aug 15, 2013 $35,464
File Clerk Grace Presbyterian Church of New York, Inc. NY Jul 12, 2012 $35,464
File Clerk Har Northern, Inc. NY Aug 15, 2012 $35,464
File Clerk Grace Presbyterian Church of New York, Inc. NY Sep 26, 2012 $35,464
File Clerk In Rehabilitation & Wellness, P.C. Englewood Cliffs, NJ Mar 05, 2015 $34,902
File Clerk So-Mahng Presbyterian Church Palisades Park, NJ Oct 31, 2014 $34,902
File Clerk Law Offices of Kim & Cha LLP NY May 29, 2015 $34,902
File Clerk Grand Bk Corp NY Feb 03, 2015 $34,902
File Clerk Young's Adult Learning Center, Inc. Palisades Park, NJ Jul 23, 2015 $34,902
File Clerk Sd Tools, Inc. D/B/A M.A.P. Dia Tool NY Aug 13, 2015 $34,902
File Clerk Metro Dermatology of Ny, PC NY Apr 22, 2015 $34,902
File Clerk Orient Expert Corp. NY Jun 10, 2015 $34,902
File Clerk Super H Mart, Inc. Duluth, GA Jul 31, 2015 $34,258
File Clerk Ischule, Inc. Duluth, GA Aug 18, 2015 $34,154
File Clerk Jesus Love Church of Cherry Hill, Inc. Newton, MA Aug 01, 2012 $33,218
File Clerk Express MacHinery, Inc. Brookline, MA Jul 02, 2012 $33,218
File Clerk Prolife Sales, LLC Wilmington, DE Jul 28, 2016 $32,968
File Clerk Al-Global 7 Inc. Edison, NJ Aug 24, 2016 $32,864
File Clerks H Mart Edison, LLC Edison, NJ Jan 08, 2014 $32,802
File Clerk Ny MacHinery, Inc. Teterboro, NJ Feb 25, 2011 $32,682

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Top Skills for A File Clerk

  1. Data Entry
  2. Patient Care
  3. Office Supplies
You can check out examples of real life uses of top skills on resumes here:
  • File important papers in patients charts.also Data Entry and correspondence occasionally.
  • Planned, designed and coordinated a record information system appropriate for the evaluation of patient care utilization services.
  • Prepared letters and documents, monitored and ordered office supplies, coordinated the maintenance and repair of office equipment.
  • Created filing system for medical records Organized medical files and performed office tasks
  • Directed phone calls and walk-ins to appropriate departments or associates, and greeting visiting customers and vendors.

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Top 10 Best States for File Clerks

  1. Washington
  2. New Jersey
  3. Illinois
  4. Rhode Island
  5. Oregon
  6. Nevada
  7. Wisconsin
  8. District of Columbia
  9. North Dakota
  10. Iowa
  • (176 jobs)
  • (359 jobs)
  • (270 jobs)
  • (17 jobs)
  • (75 jobs)
  • (57 jobs)
  • (108 jobs)
  • (34 jobs)
  • (12 jobs)
  • (154 jobs)

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