Finance coach job description

Carry out case management operations of The Alliance’s Financial Opportunity Center’s (FOC) financial programs for low-to-moderate income residents in the greater Houston area. Perform marketing activities; process new participants, participant training and follow-up counseling. Coordinating and provide one-on-one coaching to clients participating in Office of Refugee Resettlement (ORR) Refugee Individual Development Account (IDA) Program. Managing participants and their IDA accounts for the ORR Refugee IDA Program. Maintain internal reporting databases. Maintain file documentation for participants. Main duties include:

· Provide one-on-one Financial Coaching to ORR Refugee IDA clients.· Prepare and maintain necessary data tracking and reports FOC and ORR Refugee IDA Program· Recruit participants from target population, including working with Refugee Resettlement Department to place client into the ORR Refugee IDA Program· Participate in all outreach assignments· Assess client needs and develop individual financial action plans with each client· Provide individualized one-on-one financial coaching sessions (including both initial and follow-up sessions) and achieve FOC and ORR Refugee IDA client outcomes· Make appropriate referrals and integrate other Asset Building wraparound support· Coach clients in the use of goal-setting and action plans· Engage in ongoing follow-up with clients· Serve as budgeting, credit, and savings plan counselor for ORR Refugee IDA participants· Counsel clients about financial services (loans, credit cards, financial programs) and credit reports· Maintain confidentiality of participant case files per established policy· Collect, track, and report required data using client management database· Report FOC and ORR Refugee IDA program output and outcomes by established deadlines· Coordinate ORR Refugee IDA Program narrative and financial reports to Federal Agency.· Meet or exceed project outcome goals· Participate in initial trainings, ongoing professional development trainings and acquire necessary job training/certifications to perform job duties· Must consistently demonstrate the ability to independently produce positive business outcomes aligned with organizational strategic initiatives and goals· Ensure full compliance with agency policy and/or, but not limited to all applicable federal, state, and local laws and regulations as related to job function· Follow required protocol and program requirements· Perform other duties as assigned· Prepare any needed documentation for IDA asset disbursement· Acquire necessary job training/certifications to perform job duties· Other duties as assigned including airport pick up of newly arrived refugees Required Qualifications and Experience at this Level

· Bachelor’s degree preferred or (3) or more years’ background in personal finance; Extensive experience providing information on and help accessing financial services including budgeting/savings tools and financial products/services
· Minimum of two (2) years of coaching or related experience preferred

· Proficient in Microsoft Office including Excel and other job-related software/e-technology/cloud-based solutions

· Demonstrated cross-cultural understanding and skills working with refugees

· Pashto/Dari speaker preferred

· Strong interpersonal skills

· Ability to communicate and respond to questions in a professional and knowledgeable manner

· Multi-task and remain detailed oriented and organized

· Work independently

· Maintain confidentiality and strong client service at all times

· Consistently demonstrate strong problem-solving skills and a creative approach for generating new ideas with the principles of continuous improvement

· Ability to follow specific instructions and adhere to safety guidelines

· Proven ability to work and cooperate with staff and volunteers in a professional and supportive manner.

· Ability to coordinate, track, and report information for statistical purposes proven ability to meet deadlines.

· Excellent verbal and non-verbal communication skills.

· Ability to drive and have reliable transportation, valid driver’s license, and valid auto insurance

· Must pass a background check

· Proficiency in computer use in a PC environment, including Microsoft Office Suite, Adobe, and other common software platforms.

· Proficiency in Zoom, MS Teams, and other video conferencing platforms

· Must possess the capacity, technology, and connectivity to work remotely in an effective manner

· Must maintain vaccination against communicable diseases in accordance with organizational policies

· Must have a demonstrated commitment to humanitarian issues, economic development, equity of “opportunity for all,” and fostering a welcoming community

Salary: $21-$23

Employee Status: Regular, Full-time, Non-Exempt

Supervises: N/A

Benefits:

Two weeks of paid vacation a year, sick time, 13 holidays, up to five floating holidays based on employee status; medical and dental benefits on the first of the month following 30 days of employment; life insurance policy at no cost to employee (with the option of increasing policy amount); flexible spending account for medical and dependent care costs, commuter benefits, 403(b) with employer match, and other benefits. We foster a joyful workplace and offer opportunities for professional development and growth.

Agency Summary

The Unity Council is a non-profit Social Equity Development Corporation with a 50-year history in the Fruitvale neighborhood of Oakland. Our mission is to promote social equity and improve quality of life by building vibrant communities where everyone can work, learn, and thrive.

Our programs aim to provide the community with the tools, knowledge, and resources to transform their lives and ultimately achieve their long-term educational, career, and financial goals. These holistic programs and services reach more than 8,000 individuals and families annually in five languages. Programs include: early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. Our work expands beyond the Fruitvale district and reaches across Oakland and into Concord. The Unity Council employs a diverse workforce of more than 250 people who reflect the linguistic, cultural, and ethnic identity of the communities we serve.

Department Summary

The Community Programs department offers a spectrum of integrated services to remove barriers and develop skills and resources for youth, adults, seniors and small-business owners to achieve and maintain equitable economic, career, housing and wellness outcomes. Services include: 1) achievement, career and wellness youth programs; 2) career, employment, financial and housing coaching and resources; 3) small-business development; 4) support services for our low-income properties and for seniors. Services are multi-lingual, culturally-rooted and available for Oakland or East Bay residents (based on funding).

Position Summary

The Career and Financial Coach for Employment Pipeline programs will support adults to develop skills and remove barriers to success, to meet their career and financial goals, and help them enhance their economic self-sufficiency and career mobility. The Coach provides a range of services, including assessment, career coaching, job readiness training, job placement, placement into certificated training programs, and financial support screening and resources. The Coach will work closely with a team addressing whole-person needs and will receive professional development opportunities. This position is based at our Career and Resource Center at 1900 Fruitvale Ave.

Responsibilities

• Assess individuals for eligibility and enroll into various career and educational services.
• Create individualized career and financial plans, set action items and follow up with clients as needed.
• Follow processes to place clients into vocational training programs and On-the-Job Training agreements.
• Identify potential barriers to success and provide light case management, supportive service navigation and referrals to remove or reduce barriers (for a maximum of 20 active client caseload).
• Conduct orientations and service presentations to interested individuals.
• Co-facilitate job readiness and skill building workshops for individuals and small groups.
• Orient clients to career pathways in various sectors, i.e. transportation, custodial, and construction.
• Follow-up with clients after job placement to assess retention and provide additional support as needed.
• Gather baseline financial and credit information and refer clients to Financial Services team as needed.
• Follow data entry and quality assurance protocols to maintain client files and service data for registered participants including intake form, credit report, case notes and individual plans.
• Participate in planning career fairs, and other recruitment strategies.
• Work collaboratively with other internal programs, external partners, businesses and training providers.
• Attend team meetings, training and supervision as scheduled.
• Other related duties as assigned.

Skills and Qualifications

• A minimum of one-year experience in career or vocational services with adults, or providing social services and resource navigation.
• Some college coursework is preferred but may be substituted with one additional year of experience.
• Experience working with low income, diverse populations who face multiple barriers to employment.
• Ability to present information that is easy to comprehend for clients with varying educational levels.
• Experience with case management or managing client accounts is highly desired.
• Excellent verbal and written communication skills.
• Capacity to assume responsibility for achieving outcomes, balance competing priorities and deadlines, and demonstrate resourcefulness and problem-solving skills.
• Outstanding organization and analytical skills, with excellent attention to detail.
• Ability to work as a team member and possess an enthusiastic and collaborative approach.
• Follow data collection protocols, collect information from clients and update service records as needed.
• Strong alignment with The Unity Council’s social equity values, mission and vision.
• Bilingual skills are required, in Spanish or Mam.

Essential Functions

• Advanced computer skills with strong MS Office (Word, Excel, and PowerPoint) and social media skills.
• Regularly required to operate standard office equipment (personal computer, photocopier, fax, etc.)
• Regularly required to sit for long periods of time, and occasionally stand and walk.
• Regularly required to use hands to operate computer and other office equipment.

Pre-Employment Requirements

• Background Check
• Must provide proof of vaccination for COVID-19

This description is not intended to be construed as an exhaustive list of duties, responsibilities or requirements for the position. This position may change or assume additional duties at any time.

Please submit your cover letter and resume.

The Unity Council is an Equal Opportunity Employer.

Women, underrepresented communities, and people with disabilities are encouraged to apply .

Job Title: Financial Coach

Sector: Finance

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Wichita, KS USA

Job Description

Job Overview

The Financial Coach will provide coaching and counseling services to refugees, immigrants, and other individuals who are enrolled in the Economic Empowerment program. Financial counseling and coaching involve an ability to engage and motivate clients, a strong understanding of personal finances, an understanding of the U.S. financial system, and the ability to transfer that knowledge to others. The Financial Coach is responsible for assisting clients in developing plans that help clients reach their goals and achieve financial stability. The Financial Coach is expected to focus on services in a one-on-one counseling format but will also provide group instruction in workshop settings. The Financial Coach will work with the IRC Wichita Economic Empowerment team and other direct service staff to ensure that clients are receiving financial education and assistance across these service areas. This position will also assist clients in completing applications for targeted loan products including credit-building, business, auto, and immigration loans.

Major Responsibilities

Responsibilities include, but are not limited to:

One-on-one financial counseling/coaching:

+ Assist clients in resolving current financial challenges, while providing a wide lens on their financial health to shift the approach to proactive financial management.

+ Develop long-term relationships with clients around financial goals for their families.

+ Develop plans of action and provide tools and resources while promoting client accountability to reach financial goals.

+ Work with clients to provide strategies for budget improvements through personal budgets and detailed financial assessments.

+ Understand other services offered by the IRC, such as employment, career development and microenterprise services.

+ Work with external mainstream financial institutions to understand the needs of the community to assist with products and services that meet the identified needs.

+ Other duties as assigned.

Workshop and training delivery:

· Develop workshop materials or tailor existing materials to meet the needs of the community. Workshop topics should be relevant to the community, and may include topics such as: budgeting, saving, banking products, credit building, taxes, and identity theft.

· Schedule and deliver workshops and trainings.

Consumer and business lending:

· Coordinate with the IRC's Center for Economic Opportunity (CEO) to administer consumer loan program and ensure applications (credit building, business, vocational education, auto, immigration) are compiled and submitted in a timely manner.

Outcome tracking:

· Use Efforts to Outcome (ETO), a client data management system, to document and reflect the outcome of clients' progress in an accurate and timely manner and in alignment with funder objectives.

· Complete Combined Financial Assessment (CFA) for financial counseling clients.

· Work with the Economic Empowerment team to ensure that any changes to the client's CFA (new job, new benefits, change in credit score) are properly documented.

· Capture client success stores.

· Other duties as assigned.

Job Requirements: Education:

· Bachelor's degree preferred.

Work Experience:

+ Relevant professional experience in human services field required; minimum of 2 years' experience strongly preferred.

Demonstrated Skills & Competencies:

+ Demonstrated understanding of U.S. business climate and systems, business development, budgeting, asset building, and credit building, with experience in business counseling strongly preferred.

+ Previous work experience with the IRC's target refugee and immigrant population and/or with populations affected by trauma is strongly preferred.

+ Ability to provide financial coaching and coaching services in a culturally sensitive manner.

+ Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships.

+ Self-starter with excellent problem-solving skills combined with the proven ability to prioritize and manage time effectively.

+ Attention to detail and accuracy in work product.

+ Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.

+ Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.

+ Valid driver's license and access to a personal, insured vehicle.

Working Environment:

+ A combination of standard office environment and 'field' time within the service delivery area to perform the above outlined responsibilities.

+ May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement:In accordance with IRC's duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities,IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits:We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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