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Finance counselor skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Thomas Dearden Ph.D.,

Kacie Blalock Ph.D.

Below we've compiled a list of the most critical finance counselor skills. We ranked the top skills for finance counselors based on the percentage of resumes they appeared on. For example, 28.4% of finance counselor resumes contained patients as a skill. Continue reading to find out what skills a finance counselor needs to be successful in the workplace.

15 finance counselor skills for your resume and career

1. Patients

Here's how finance counselors use patients:

Provided oncology patients with counseling regarding payment assistance programs for chemotherapy medications for firm managing California Cancer Center's collection services.
Verify patient eligibility with insurance carriers followed by notifying & assisting patients in understanding the entire process of their individual case.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how finance counselors use customer service:

Coordinated patient admission process including registration and insurance verification, ensuring accurate information for billing purposes while maintaining excellent customer service.
Facilitated discussions to motivate co-workers to provide quality customer service and made monthly presentations to hospital board members.

3. Medical Terminology

Here's how finance counselors use medical terminology:

Utilize extensive medical terminology background to ensure correct diagnosis/ICD-9 information coincides with patient record for prompt payment.
Displayed exceptional knowledge of different insurances and possessed basic knowledge of medical terminology.

4. Insurance Benefits

Here's how finance counselors use insurance benefits:

Consulted with Domestic and International patients to review treatment plan, financial options and insurance benefits/coverage; reviewing available financial options.
Administered and effectively explained insurance benefits to parents and/or patients; ensuring reliable and complete awareness from admission to discharge.

5. Insurance Coverage

Here's how finance counselors use insurance coverage:

Analyze insurance coverage and benefits for service to ensure timely reimbursement and obtain all Prior Authorization Certification and/or authorizations as appropriate.
Assist uninsured scheduled patients visits to locate billable insurance coverage, to include screening for potential Medicaid eligibility, SSA disability.

6. Payment Arrangements

Here's how finance counselors use payment arrangements:

Determined patient qualification for CICP, Medicaid, hospital charity programs, and payment arrangements based on confidential financial information.
Negotiate payment arrangements directly with patients that have no insurance, limited benefits or have coverage through community assistance programs.

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7. Patient Accounts

Patient accounts are a part of a hospital information system that is used for storing financial data, keeping a record of healthcare costs, and providing information regarding patient billing. It deals with the financial aspects of the healthcare setting.

Here's how finance counselors use patient accounts:

Research and investigate patient accounts to determine appropriate insurance verification and filing while making outreach to the corresponding insurance carriers.
Follow the processing environment principles of stratification by focusing on inpatient and outpatient account most likely to qualify for Medicaid.

8. CPT

CPT is a medical term that stands for Current Procedural Terminology. Whenever a procedure like surgery or diagnosis occurs or some other medical service is rendered to a patient, it is reported to the concerned physician, insurance company, or organization. The aforementioned practice is widely referred to as CPT.

Here's how finance counselors use cpt:

Investigate Medicare claim denials by reviewing medical records and submitted CPT codes/modifiers.
Obtained patient eligibility, benefits, co-pays, policy restrictions & all billing requirements, knowledge of ICD-9 and CPT codes.

9. Health Insurance

Here's how finance counselors use health insurance:

Verified insurance information, claim numbers, attorney information, identification and health insurance cards and necessary approvals where needed.
Have a firm understanding and ability to explain how health insurance operates, especially relevant to patient responsibility.

10. Excellent Interpersonal

Here's how finance counselors use excellent interpersonal:

Position required heavy public interaction and excellent interpersonal and problem solving skills.
Maintain confidentiality of information of the department and demonstrates excellent interpersonal skills.

11. Financial Obligations

Here's how finance counselors use financial obligations:

Confirm real-time deductible information and other associated patient financial obligations in relation to accurate processing of an account.
Ensured patient financial obligations were met prior to admission by requesting and collecting payments of identified patient liabilities.

12. Insurance Eligibility

Here's how finance counselors use insurance eligibility:

Determined financial responsibility and insurance eligibility.
Verify insurance eligibility and benefit information, obtain prior authorizations and facilitate identification of available coverage and/or financial application process.

13. Payment Options

Here's how finance counselors use payment options:

Processed financial applications to determine patient eligibility for program compliance including educating patients about available payment options including charity write offs.
Corresponded verbally and via written communication with guarantors regarding payment options and financial aid options as appropriate.

14. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how finance counselors use data entry:

Solicited accurate demographics, insurance verification, accident, and financial info for data entry to complete patient registration process.
Process Charity and Medicaid *Payments *Insurance Verification *Data Entry *Assisting Patient Access as needed *Patients Screening Calls

15. Financial Assistance Applications

Here's how finance counselors use financial assistance applications:

Coordinate and supervise Financial Assistance Applications for patient reduction of medical costs based on current federal income guidelines.
Identified and utilized all possible means of obtaining information to process financial assistance applications for families.

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What skills help Finance Counselors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What type of skills will young finance counselors need?

Dr. Thomas Dearden Ph.D.

Assistant Professor of Sociology, Virginia Polytechnic Institute and State University

Indeed, the way we work is changing. The skills that young graduates will need are diverse. Transferable skills and soft skills will certainly be marketable. These include traditional crafts such as communication, but I also think the world expects more empathy from its employees. Young graduates with an understanding of racism, sexism, and environmental responsibility will become increasingly important.

What hard/technical skills are most important for finance counselors?

Kacie Blalock Ph.D.

Associate Professor; Director, Master of Counseling, Louisiana State University at Shreveport

It is important that counselors are able to effectively take notes and summarize progress, interpret assessments, memorize and recall information, and keep clear yet concise records.

Do you want to know more?

List of finance counselor skills to add to your resume

The most important skills for a finance counselor resume and required skills for a finance counselor to have include:

Patients
Customer Service
Medical Terminology
Insurance Benefits
Insurance Coverage
Payment Arrangements
Patient Accounts
CPT
Health Insurance
Excellent Interpersonal
Financial Obligations
Insurance Eligibility
Payment Options
Data Entry
Financial Assistance Applications
Phone Calls
Strong Customer Service

Insurance Carriers
Financial Assistance Programs
Patient Registration
Financial Aid
Compassion
HIPAA
Medical Assistance
Medical Oncology
Financial Data
Financial Arrangements
Account Balances
Cycle Management
Charity Care
Computer System
Social Security
ICD-9
Front Desk

Patient Demographics
Financial Issues
Debt Management
Emergency Room
Medi-Cal
Billing Issues
Insurance Claims
Patient Balances
Hippa
Medical Bills
Meditech
A/R
Insurance Payments
Chemotherapy
HMO

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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