Customer Service Manager
Finance Factors Ltd. job in Kailua, HI
IN BRANCH ONLY
Have a passion for Hawaii and helping people? When you choose a career with Finance Factors you join a family-owned company with a 70-year history and commitment to providing financial services to our community. And we are honored to be recognized by our employees and Hawaii Business Magazine as a 2023-2025 Best Places to Work in Hawai'i.
Our team is committed to helping generations of families fulfill their financial dreams with creative lending and savings products. We specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. Finance Factors also offers some of the best rates on certificates of deposit and savings accounts, with deposits insured by the FDIC.
Our Kailua-Kona branch is seeking those who enjoy people, providing excellent customer service, building relationships and have a can-do approach to helping others Prior banking experience is nice to have but not required as we will provide the training and support you need to be confident and successful.
Branch Hours: Monday - Thursday 8:30am - 4:30pm and Friday 8:30am - 5:30pm.
Sign on bonus of $1500
Minimum Requirements:
Possess a High School Diploma (or equivalent).
Prior customer service experience.
Experience handling cash, as well as personal information.
Possess basic computer skills.
Pass a thorough background and credit check.
Finance Factors is proud to be an Equal Opportunity Employer.
Auto-ApplyAdministrative Coordinator
Finance Factors Ltd. job in Urban Honolulu, HI
Plays a pivotal role in ensuring the smooth functioning of the president's office by managing the
president's schedule, communications, and travel arrangements, while also preparing for meetings
and handling document management. Additionally, provides crucial support to the president's
leadership team to plan, organize and complete assignments, special projects, and initiatives, serving
as a key liaison between the president and other staff and stakeholders. Ability to handle confidential
information with discretion and prioritize tasks allows the president to focus on strategic leadership
responsibilities, enhancing overall efficiency and productivity within the organization. Ability to manage
multiple projects, deadlines and priorities.
MINIMUM QUALIFICATION REQUIREMENTS:
· Proven experience as an administrative assistant or office admin assistant.
· Knowledge of office management systems and procedures.
· Working knowledge of office technology and equipment e.g. computers, printers and fax.
· Strong customer service, people and communication skills.
· Proficiency in MS Suite (Outlook, Word, Excel, MS PowerPoint) web and mobile applications.
· Excellent time management skills and the ability to prioritize work and meet deadlines.
· Attention to detail and problem-solving skills.
· Excellent written and verbal communication skills.
· Strong organizational skills with the ability to handle multiple priorities.
· High School degree; additional qualification as an Administrative Assistant is a plus.
ESSENTIAL FUNCTIONS:
· Answer and direct phone calls.
· Plan, organize, coordinate and schedule appointments and events.
· Plan meetings and take detailed minutes.
· Write and distribute emails, memos, letters, faxes, and forms.
· Assist in preparing regularly scheduled reports.
· Develop and maintain a filing system.
· Update and maintain office policies and procedures.
· Order office supplies and research new deals and suppliers.
· Maintain contact lists.
· Book travel arrangements.
· Submit and reconcile expense reports.
· Provide general support to visitors, staff, agents and stakeholders.
· Act as the point of contact for internal and external clients and stakeholders.
This position is performed primarily in an office environment and requires prolonged periods of sitting at a desk and working on a computer. The role involves repetitive hand and finger movements, including typing and using a mouse, as well as extended screen time. The workspace is typically climate-controlled with standard office lighting and noise levels. Occasional walking, standing, or light lifting (up to 15 pounds) may be required.
Auto-ApplyPrimary Relationship Officer - Pearlridge Commercial Banking
Urban Honolulu, HI job
Under the direction of the Commercial Banking Center Manager, the Primary Relationship Officer (“PRO”) is the primary contact between the bank and assigned commercial clients. He/she is responsible for all aspects of the client relationship, and as needs dictate, involves other bank officers and specialists to ensure that the client's credit and non-credit needs are met in a timely and profitable manner. The PRO negotiates credit in types, amount, and structure that is appropriate to the company's borrowing needs, and financial capacity. The PRO identifies and monitors risks and actively manages the credit aspects of the relationship with support from the Commercial Credit Group. Assists in business unit's compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Bachelor's degree preferably in business or related area from an accredited institution, or equivalent work experience.
Commercial lending experience, preferred (see attached for years needed):
Commercial credit experience as an Underwriter;
Loan work out training and/or experience helpful;
Relevant product and service knowledge; and
Sales or marketing experience with corporate/business relationship management experience.
Must have a thorough understanding of all aspects for financial statements and their analysis including cash flow lending.
Demonstrated proficiency with personal computer and Microsoft applications (Outlook, Word, Excel, and PowerPoint) or similar software. Knowledge of or ability to use Bank software and systems.
Well-developed analytical and problem solving skills. Excellent writing, speaking, and presentation skills. Must have the ability to express complex ideas in concise and simple terms. Possesses appropriate understanding of financial statements and their analysis, including cash flow lending. Able to make critical decisions independently. Possesses strong networking and business development skills. Has solid product knowledge and business acumen. Able to build strong working relationships and partnerships across the organization with a collaborative and consultative approach. Is a team player. Able to work flexible hours including holidays, weekends and evenings as needed or assigned. Must be able to provide own transportation or to operate a vehicle with a valid driver's license and commute as required. Travels by air as required.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow. We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
Markets appropriate and profitable credit and non-credit products and services to existing and prospective bank clients; maintains ongoing dialogue with company management concerning the company's strategy, position and prospects; builds relationships with existing referral sources and cultivates new referral sources both internally and externally. Develops and executes a client relationship strategy plan to achieve win/win solutions for bank and client. Regularly assesses and evaluates company management, its business operations and industry Management, Industry, Business and Evaluation (“MIBE”) and completes / updates the Client Information Sheet. Negotiates and provides needs-based solutions of credit and non-credit products & services to existing & prospective clients.
Regularly calls on clients and records in written memorandum to the credit file the results of the call. Provides the Commercial Credit Group with current and forward looking information to facilitate the completion of the Credit Write-up, quarterly Asset Quality Report, and annual reviews for stand-alone term loans or multi-year facilities.
Prepares formal written request for credit assistance in a timely manner in order to renew, cancel or restructure credit facilities. Prepares and updates the Client Information Sheet as needed. Prepares Risk Adjusted Return On Capital (RAROC) worksheet as needed. The PRO works in concert with the Commercial Credit Group as to type, amount, term & structure of credit that is appropriate to the client's borrowing needs and financial capacity.
Ensures that Borrower and Transaction Risk Ratings are accurate at all times, and promptly changes risk rating to reflect changed conditions; responsible for ensuring that the system of records accurately reflects current risk ratings.
Facilitates the credit documentation and booking process with Bankoh Loan Center by negotiating documents with the client and obtains client signatures.
Performs all other miscellaneous responsibilities and duties as assigned.
Auto-ApplySenior Commercial Lines Account Manager
Finance Factors Ltd. job in Urban Honolulu, HI
PRIMARY PURPOSE:
Serves as the primary point of contact for clients, maintaining consistent communication regarding coverages, policy updates, and issue resolution. This role involves significant client interaction, authorizing policy changes, and making critical business decisions across commercial and/or specialty lines of coverage. Responsibilities include evaluating and processing new business and renewal accounts, ensuring accuracy and compliance. Additionally, this position identifies opportunities to expand client relationships through cross-selling and rounding out accounts where applicable.
MINIMUM QUALIFICATION REQUIREMENTS
High school diploma or equivalent preferred
Minimum 5 years in commercial lines insurance account management with Commercial and Program business insurance, business line customization, and/or rate negotiation.
Minimum 3 years of supervisory experience in commercial lines including unit/staff training and/or managing workflows.
Active Property and Casualty (P&C) insurance license required.
Familiarity with insurance management software and Microsoft Office Suite.
Ability to manage multiple accounts and tasks efficiently, meeting deadlines in a fast-paced environment.
Excellent verbal and written communication abilities, with a focus on client service and relationship building.
Strong attention to detail, with the capability to assess complex insurance needs and develop appropriate solutions.
ESSENTIAL FUNCTIONS:
Analyze risks and secure coverage requirements through discussions with producers, gathering detailed underwriting information for presentation to insurance companies or brokers.
Collaborate with producers to review complex business risk analysis and provide tailored coverage recommendations, ensuring client needs align with market capabilities.
Review quotes from carriers, prepare comprehensive insurance proposals, and present them to clients or producers as needed.
Upon proposal acceptance, discuss premium terms, offer premium financing options, and manage documentation to bind coverage, including issuing policy instructions.
Coordinate and cooperate with other departments to ensure seamless account servicing and achieve overall objectives.
Delegate tasks to assistants for preparing binders, certificates, Auto ID cards, and invoices as necessary.
Notify unsuccessful quoting companies to close their files and suspend receipt of new policies.
Review expiration listings with producers to determine market availability and develop renewal strategies.
Complete renewal applications, review carrier quotes, and collaborate with producers to assess risk analysis and coverage options.
Plan premium payment terms, offer financing options, and manage documentation to bind coverage, including issuing policy instructions.
Assign assistants to prepare binders, certificates, Auto ID cards, and invoices.
Solicit and review renewal information from insured clients, ensuring accurate and timely submissions of renewal instructions.
Maintain organized client files within the agency management system and produce diaries for quotes and new or renewal policies.
Suspend receipt of renewal policies as appropriate and notify carriers when necessary.
Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing consultative advice on coverage options.
Process client requests promptly, ensuring quality service when agents are unavailable.
Foster long-term client relationships by identifying opportunities to expand coverage and provide additional services.
Participate in seminars and training to enhance knowledge and skills in commercial lines insurance.
Stay informed about industry trends, market developments, and regulatory changes to provide expert advice and maintain professional excellence.
Auto-ApplyRecords Management Lead
Urban Honolulu, HI job
Under the direction of the Manager, this position coordinates workflow activities of the unit to ensure services are delivered reliably, professionally, and that services meet the quality expectations of our customers in support of department and division activities.
Education: High school diploma or GED with post-high school education from an accredited institution or equivalent work experience.
Experience: Minimum 7 years of relevant work experience.
Technical Skills: Demonstrated proficiency with personal computers in a networked environment and Microsoft applications (Outlook, PowerPoint, Excel, and Word) or similar software. Knowledge of or ability to use Bank software and systems. Ability to independently operate required equipment after initial training period.
Other Job Qualifications: Demonstrated verbal and written communication and active listening skills. Must be detail oriented, organized, able to meet deadlines and handle multiple changing priorities. Projects positive, professional presence, and promotes teamwork. Effective and efficient team player with excellent interpersonal skills. Able to work independently with minimal supervision. May require lifting documents up to 30 lbs. Must be able to work evenings, weekends and holidays, as necessary or assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
Coordinates activities of the work unit to achieve established goals and objectives, including: monitors, tracks, and reports workflow and unit's performance; provides systems support for technical functions as required; serves as first level support and liaison for the contracted vendor records program. Handles the annual destruction of off-site storage records for the enterprise and the routine in-house document destruction. Responsible for fiscal oversite including timely processing of invoices, purchase requests, and tracking purchase order balances. Prepares and uploads monthly general ledger vendor invoices to meet month-end deadlines.
Assists the manager by overseeing staff performance, provides input on progress reviews and performance goals; serves as department timekeeper; tracking absences, vacations, and various time off. Produces necessary reports and assists manager in overseeing staff compliance to Code of Ethics and all other policies of the bank, division, and department. Serves as Reg-U Administrator and Primary Business Recovery Leader for the department. Responsible for the timely and effective management of necessary Human Resources forms and documents for department staff.
Serves as primary vendor contact for the department maintaining the vendor contracts, invoices, agreements, and other related documents. Responsible for ordering office and equipment supplies and arranging for any maintanence servicing. Assists in bi-annual internal audit exams including responses to audit observations or findings and required post audit activities.
Responsible for communicating with other business units, internal customers, technical support staff, and service representatives to ensure uninterrupted workflow. Learns, trains, operates and services computer equipment such as scanning equipment and system printers. Performs duties of team members in the event staffing levels are insufficient to meet production deadlines.
Performs all other miscellaneous responsibilities and duties as assigned.
Auto-Apply2026 Summer Intern Program
Urban Honolulu, HI job
Under the direction of the Manager, the Student Intern performs the general duties as assigned by the sponsoring business unit/department and participates in a structured learning program covering Bank of Hawaii's organization, culture, and philosophy to enhance their business knowledge and advance their personal and professional development.
*** This is a full-time, hourly position at $19.00/hour. All applications must be received by January 16, 2026. ***
2026 Business Departments
Branch & Bankoh Care Team
Branch Banking: Branch Banking comprises a workforce of 600 strong across 51 branches who work with clients to fulfill their financial futures on the front-line. Interns will have the opportunity to observe and participate in operations, sales, networking, and strategizing with the Branches, Contact Center, and Executive Management.
Training & Support Center: The Training & Support Center is responsible for the creation, management, and execution of professional development programs that provide our Branch and Call Center employees with the necessary knowledge and skills to meet customer needs, comply with regulations, and manage risks. Interns will gain hands-on experience participating in the creation and management of the tools and resources critical to our new and existing programs.
Commercial Banking
Maui Commercial Banking: The Maui Commercial Banking Center provides financial solutions to businesses with a focus on the Maui market. We help existing and new clients achieve their financial dreams through credit and deposit product offerings and exceptional banking service.
Commercial Credit Group/Corporate Banking/Commercial Real Estate Loan Division: Bank of Hawai‘i's Commercial Banking Group provides debt, treasury and asset management solutions to companies doing business in Hawai‘i and Guam. In this position, you will be introduced to foundational commercial credit and underwriting skills as well as explore career paths across different Commercial Banking areas. In this rotation format, you will develop an understanding of banking solutions for both general industry businesses and commercial real estate investors.
Finance
Accounts Payable: Accounts Payable (AP), as part of the general accounting team, is responsible for receiving and processing payments for invoices and expense reports from external and internal vendors and employees, overseeing the flow of funds out of the Bank. AP provides administrative and financial support, ensuring accurate reporting of Bank expenses.
Controllers: In the Controllers division, the Financial Reporting and Analysis team is responsible for preparing SEC filings such as the 10-Q and 10-K, as well as financial statements for subsidiaries and the holding company. The team ensures compliance with U.S. GAAP and supports internal and external audits.
Financial Planning & Analysis: Financial Planning & Analysis (FP&A) is responsible for developing the monthly forecast and business unit financial reports. Our team works closely with leadership across the organization to gather input for the forecast each month. We ensure accurate and timely financial information by conducting reviews and variance analysis and providing guidance to the accounting department as needed. We leverage the financial results in combination with the forecast to provide financial results and analysis to the business leaders of the organization.
Treasury: The Treasury team manages Asset & Liability, Liquidity Risk, Capital Risk and the Investment Portfolio. We're seeking a motivated individual with strong analytical skills, basic market and finance knowledge, and a willingness to learn, to gain valuable hands-on experience.
Information Technology
Enterprise Project Management Office: The Enterprise Project Management Office (EPMO) manages Bank of Hawai‘i's strategic, priority and complex projects. It makes sure projects support the organization's goals, stay on schedule and budget, and follow clear processes. The EPMO provides tools, guidance, and oversight to project teams. It plays a key role in shaping the company's future by leading projects that drive innovation and long-term success.
Information Risk & Controls Management: Within IT Risk & Controls Management at Bank of Hawaiʻi, we blend risk strategy, IT Governance, cyber defense, application security and technology solutions as we consider the entire security lifecycle. The primary objective is to build a risk-aware culture, reduce IT risk, and protect the Bank's data.
Strategic Analytics: Our Data & Analytics team crafts self-service analytics solutions that shape how we use data and technology to acquire, retain, and engage our customers. This is an exciting opportunity to learn about an area that is foundational to any company's ability to make data-driven decisions through analyses.
Marketing
Customer Experience: Bank of Hawai‘i's Customer Experience (CX) team works with business units across the bank and applies a human-centric approach to innovate the customer experience. As Bank of Hawai‘i continues its CX transformation, we are looking for highly engaged summer interns to support our experience design efforts. You will apply design thinking methodologies to address real challenges, work closely with cross-functional teams to identify and prioritize CX enhancements and build upon your analytical skills for understanding customer insights, trends and opportunities. There are two (2) opportunities in the CX team:
CX Research & Insights: In the CX Research & Insights position, this role will leverage customer experience and market research to understand brand perception and translate findings into strategies that enhance engagement and loyalty.
CX Training & Development: In the CX Training & Development position, this role will leverage the science of customer experience with program facilitation and corporate development for the organization. You will have the opportunity to provide insight into content creation, program development, and workshop facilitation.
User Experience: The User Experience (UX) team combines research and design to create highly usable and effective digital experiences that support business objectives for both the Marketing division, and the company at large. The team conducts research and analyzes data, creates mockups and prototypes, and works with developers to implement solutions.
Operations & Digital Banking
Digital Banking: The Digital Banking division creates innovative solutions that empower customers to bank wherever they are. We focus on delivering convenient and intuitive digital tools that help customers manage their finances easily across all devices, at any time and from any location. Join us as an intern and help shape the future of banking by enhancing customer experiences through creativity and collaboration.
People Services
Learning Development: Unlock your potential and embark on a transformative journey in the dynamic world of People Services (Human Resources). An internship with us offers the chance to contribute to meaningful projects that include preparing our workforce with future-ready skills through various development programs. You'll collaborate with diverse leaders and professionals, gain valuable insights, and help shape the future of our organization.
Talent Acquisition & Mobility: Join our Talent Acquisition & Mobility team as a summer intern and gain hands-on experience supporting initiatives that advance our enterprise strategy of cultivating a modern workforce. This role offers exposure to recruitment processes, candidate experience, and strategic talent planning, with the flexibility to explore other areas within Human Resources. You'll have a unique opportunity to learn, contribute, and help shape how we attract and engage top talent.
Wealth Management
Business Interests & Valuation: The Business Interests and Valuation team provides business valuation and exit planning/M&A (mergers & acquisitions) advisory services to private company owners. The Trust Real Estate team provides fiduciary asset management services for residential and commercial properties owned by BOH trust and agency accounts.
The Private Bank: Wealth Management at Bank of Hawai‘i is a holistic service model delivered through The Private Bank, designed to address all facets of an affluent client's financial life-investment management, estate planning, tax strategies, credit and liquidity, deposits, and investments. Relationship managers coordinate across partners and specialists to craft individualized strategies that evolve with the client's goals and complexity.
Enrolled as a student in good standing in a four year degree program at an accredited college or university; or in a two year program in Hawaii, intending to transfer to a four year program in Hawaii; or equivalent work experience.
One year of work experience or equivalent (volunteer work, school/student activities, leadership roles, etc.)
Proficiency with personal computers and Microsoft applications (Outlook, Word, and Internet Explorer), or similar software and familiarity with work sheets and databases.
Demonstrated verbal and written communication skills. Must be able to meet deadlines and handle multiple priorities. Ability to take direction, work with minimal supervision, and complete tasks as assigned.
As a Bank of Hawaii employee, you ensure (or assist with ensuring) compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Fair Banking, Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.
Delivering exceptional customer experiences is at the heart of what we do at Bank of Hawaii. We listen, understand and deliver what our customers need to help them build a better tomorrow.
We are an EEO/AA employer, including disability and veterans. For Bank of Hawaii's full EEO statement, please visit ****************************
Participates in on-the-job training at an assigned department or branch to gain general knowledge of banking and the business area while learning some of the basic functions and operational procedures of the department or branch.
Gains exposure to different career opportunities while working with other employees in the department or branch, through contact with other employees involved with the program and while participating in program activities. Gains exposure to the corporate environment through meaningful and increasingly responsible work and/or defined project assignments while meeting employment standards relating to attendance, timeliness, dress, grooming, coworker etiquette and customer relations.
Fulfills various program requirements, makes presentations, and/or participates in additional developmental and skill building opportunities. May participate in Bank sponsored/initiated projects and community-related activities.
Performs clerical functions as assigned to assist department or branch with project, backlog or leave coverage, etc.
Performs all other miscellaneous responsibilities and duties as assigned.
Auto-ApplyVP, Loan Officer
Finance Factors Ltd. job in Urban Honolulu, HI
Passionate about Hawai‘i and helping people achieve their goals?
When you join Finance Factors, you become part of a family-owned company with over 70 years of history serving our local community. As one of Hawai‘i's largest locally owned depository financial services loan companies and portfolio lender, we take pride in providing exceptional financial solutions to our neighbors.
We're honored that our employees - and
Hawaii Business Magazine
- have recognized us as one of the Best Places to Work in Hawai‘i for 2023, 2024, and 2025.
With our streamlined, digital-first approach, we specialize in residential real estate loans for purchase, refinance, cash-out, and home equity, as well as commercial real estate loans. We also offer competitive rates on certificates of deposit and savings accounts, all insured by the FDIC.
Minimum Requirements
· Five (5) years of loan officer experience
· NMLS registration
· Valid Hawai‘i driver's license
· Proficiency with mortgage loan software and Microsoft Office Suite
What You'll Do
· Build and maintain strong relationships with the real estate community and prospective clients through sales calls and networking
· Meet or exceed monthly sales call targets and review production results regularly
· Solicit and secure new business opportunities
· Ensure high-quality customer service and operational excellence
· Manage the end-to-end mortgage loan process
· Participate in regular team sales meetings
· Attend trade shows and community events to promote Finance Factors
· Complete required management reports
For the full job description and to apply, please visit our careers page: Careers - Finance Factors
Transaction Svcs GL Recon Specialist
Urban Honolulu, HI job
Primary Purpose of Job
Responsible for ensuring all high priority control, general ledger and internal demand deposit accounts are reconciled daily. Reconciles items identified to minimize financial exposure and to provide accurate financial reporting for the bank.
Major Job Accountabilities
Performs general ledger reconciliations and prepares reports on all high priority control general ledger and internal demand deposit accounts daily.
Ensures reconciling items are identified in a timely and efficient manner to minimize potential high risk to the bank.
Prepares and submits, if any, adjusting general ledger entries for posting.
Notifies and follows-up with branches/departments to ensure that reconciling items are resolved in a timely manner. Identifies any issues, incidents, and/or discrepancies that may require escalation.
Ensures that procedures are regularly reviewed and up to date.
Actively reviews the processes of the GL Reconciliation team and provide/execute improvement ideas.
Participates in special projects and 3rd party service provider upgrades on behalf of the team.
Experience Required
Minimum two (2) years of General ledger reconciliation experience or bank operations experience.
Required Skills or Training
Able to prioritize and manage multiple tasks and deadlines simultaneously and accurately in a fast-paced work environment.
Good analytical and critical thinking skills, able to independently problem solve and resolve issues, by exercising sound judgment.
Well organized and excellent attention to detail.
Excellent verbal and written communication skills.
A good knowledge of accounting/finance knowledge preferred.
Highly proficient in the use of Microsoft Excel.
Proficient skills in other Microsoft Office Applications (i.e., Word, Outlook) and able to adapt quickly to new technology and tools.
Able to work independently, effectively, and efficiently while providing support to the team and other departments.
Ability to deepen working relationships, and a proven ability to remain flexible and adapt to rapidly changing priorities.
EOE, including disability/veterans
At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling ************ and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!
Auto-ApplySenior Analyst Investment Asset Allocation
Urban Honolulu, HI job
Under the direction of the Team Leader or Manager, helps to manage high revenue and high sensitivity portfolios and client relationships. Also, maintains competitive depth and breadth and a high degree of competency in the financial markets.
Auto-ApplyIT Intern
Finance Factors Ltd. job in Urban Honolulu, HI
PRIMARY PURPOSE:
This role involves a variety of IT support and administrative tasks, including managing user accounts, setting up and configuring workstations and peripherals, and documenting procedures to ensure efficient workflows. Responsibilities also include conducting research to support IT projects, providing basic troubleshooting assistance, and handling administrative tasks such as inventory management and IT asset tracking. Additionally, the position supports other IT and Cybersecurity related duties as assigned to promote smooth operations.
MINIMUM QUALIFICATION REQUIREMENTS
Currently pursuing a degree or has interest in Information Technology, Computer Science, or a related field, or equivalent knowledge through self-learning or certifications.
Basic understanding of computer systems, operating systems, and software applications.
Familiarity with account management processes and IT ticketing systems is a plus.
Excellent problem-solving and organizational skills with keen attention to detail.
Strong communication and interpersonal skills to interact effectively with team members and internal users.
Ability to multitask and prioritize tasks in a fast-paced environment.
ESSENTIAL FUNCTIONS:
Assist in diagnosing and resolving technical issues for hardware, software, and network systems.
Provide support for end-user devices, including desktops, laptops, and mobile devices.
Document support requests and solutions in the ticketing system.
Help update and maintain IT systems, including operating systems, software, and hardware.
Perform routine maintenance tasks such as backups, updates, and system checks.
Monitor system performance and report irregularities to the IT team.
Contribute to IT projects, such as system upgrades, software deployments, or network improvements.
Conduct research and provide recommendations on new tools or technologies.
Assist in testing and quality assurance processes for new applications or updates.
Create and update user guides, FAQs, and technical documentation.
Assist in documenting IT processes, policies, and procedures.
Generate reports on system usage, performance, or security incidents.
Participate in team meetings and provide updates on assigned tasks.
Communicate effectively with team members and other departments to address IT needs.
Take initiative to learn new technologies or improve skills relevant to the role.
Rotated throughout the IT and Cybersecurity areas to observe and learn the various job functions within the department.
Auto-ApplyProgram Manager Data Governance
Urban Honolulu, HI job
As an Individual Contributor, this role is responsible for the design, implementation, and continuous improvement of the enterprise-wide data governance program. It supports the strategy and drives execution of data governance initiatives, ensuring alignment with organizational goals, regulatory requirements, and industry best practices.
This role partners with executive leadership, business units, and technology teams to foster a culture of data stewardship, risk management, and innovation.
Auto-ApplyDeposit Operations Specialist I
Kapolei, HI job
Under the supervision of the Manager and Supervisor, this position is responsible for the timely and accurate processing of operations in the Deposit Operations Center, including but not limited to: inputting, correcting and reviewing new and updated information.
Auto-ApplyUniversal Banker II - Full Time or Part Time (Honolulu Area)
Urban Honolulu, HI job
We invite you to submit your application as we may have positions open now or in the near future, depending on the current needs of the Bank of Hawaii branches below. * Waialae-Kahala Banking Center (*) * Kiosk Kahala Mall (*) * Kaimuki Branch (*) * Hawai`i Kai Branch (*)
* Moiliili Branch (*)
* Waikiki Banking Center (*)
* ISB Safeway Beretania Branch (*)
(*) Branch is open on Saturdays. Weekly shift may include Saturday rotations.
Under the supervision of the Manager, creates and delivers exceptional customer experiences by engaging clients with exceptional customer service while ensuring that engaged clients understand how digital and mobile alternatives can complete their banking transactions quickly and efficiently. Introduces and sells customers financial services to meet their short-and-long term needs, as identified by profiling and through knowledge of products and services. Processes all types of financial transactions for clients, balances own cash and assists with vault, ATM cash recycler and armored car duties.
Auto-ApplyManager Home Equity Processing
Urban Honolulu, HI job
As a People Manager, this role leads a team responsible for processing Home Equity Credit Products across Hawaii and Guam. The role focuses on operational leadership, process optimization, and contributing to strategic initiatives that improve service delivery and compliance.
Auto-ApplyAccounting Specialist - Accounts Payable
Finance Factors Ltd. job in Urban Honolulu, HI
Responsibilities include performing traditional accounting functions, such as the preparation and posting of journal entries. The position also involves handling accounts payable tasks, including processing invoices, expense reports, and credit card charges. Additionally, this role provides support to other accounting staff as needed.
Minimum 2 years of work experience in Accounting
Business college degree with emphasis in Accounting preferred
Proficient in using Microsoft Excel and Word
Must be able to meet deadlines and work under pressure
Must be able to communicate effectively verbally and in writing
Must be able to work independently
Respond to requests promptly and work with a sense of urgency
Reviews and processes accounts payable including vendor invoices, expense reimbursements, and credit card charges.
Processes payments to vendors.
Prepares recurring and adjusting journal entries.
Prepares various accounting reports and schedules, including supporting detail schedules for General Ledger.
Calculates and files monthly and annual GE Tax filings.
Maintains all fixed asset records including depreciation calculations and entries.
Tracks prepaids and accrued expenses and prepares and enters related journal entries.
Provides operational data to management and auditors.
Serves as Administrator for all FFL corporate credit card holders, to include processing of statements and maintaining the cash back reward program
Monitors emails for invoices and questions.
Works with other departments for approvals and support as needed.
Assists in updating and maintaining standard operating procedures.
Assist with compiling documentation for auditor requests.
Compiles 1099 forms for year-end tax reporting.
Assists with special projects.
Performs all other tasks, as assigned
This position is performed primarily in an office environment and requires prolonged periods of sitting at a desk and working on a computer. The role involves repetitive hand and finger movements, including typing and using a mouse, as well as extended screen time. The workspace is typically climate-controlled with standard office lighting and noise levels. Occasional walking, standing, or light lifting (up to 15 pounds) may be required.
Auto-ApplyEnterprise Risk Testing Senior Officer
Urban Honolulu, HI job
Under the direction of the Manager, this position plans and performs independent testing of the Bank's system of internal controls, proposes revisions to update and strengthens controls and control descriptions, and makes recommendations to enhance business unit processes.
Auto-ApplyFinancial Advisor (Guam)
Urban Honolulu, HI job
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Auto-ApplyPersonal Lines Account Manager
Finance Factors Ltd. job in Urban Honolulu, HI
Personal Lines Account Manager
Full-Time | Hybrid/On-Site
Salary: $46,000-$60,000 (depending on experience) + $1,000 Sign-On Bonus
About the Role
Are you passionate about delivering exceptional service and building lasting client relationships? Finance Insurance Ltd. is looking for Personal Lines Account Manager
(Multiple Openings)
to join our team! In this role, you'll be the go-to expert for our clients, helping them navigate policy changes, coverage options, and renewals with confidence and care.
You'll work closely with producers to support new business development, ensure client satisfaction, and make key decisions that impact our Personal Lines operations.
What You'll Do
Client Service & Policy Management
Serve as the primary contact for clients regarding coverage, policy changes, and issue resolution
Authorize policy changes and ensure timely, accurate documentation
Provide expert guidance on coverage options and risk exposure
New Business Development
Collaborate with producers to analyze risk and secure appropriate coverage
Prepare underwriting information and insurance proposals
Manage documentation for binding coverage and issuing policies
Renewals & Retention
Review upcoming renewals and strategize with producers
Complete renewal applications and review quotes
Coordinate premium payments and policy issuance
What We're Looking For
Minimum 3 years of experience in Property & Casualty insurance
Strong background in Personal Lines insurance
Property & Casualty Producer License required
High school diploma or equivalent preferred
Proficient with personal computers and insurance software
Excellent communication, problem-solving, and time management skills
Self-starter with the ability to work independently and efficiently
Why Join Us?
Competitive salary and $1,000 sign-on bonus
Supportive, team-oriented environment
Opportunities for professional growth and development
Make a meaningful impact on clients' lives every day
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