Finance of America jobs - 25 jobs

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for the strategic leadership, execution, and optimization of all paid media initiatives to drive customer acquisition, lead generation, and revenue growth. Oversees campaign performance across Meta, YouTube, programmatic display, and Connected TV (CTV), focusing exclusively on paid digital channels. Manages media planning, budget allocation, performance analytics, and creative collaboration to ensure every campaign delivers measurable value. Key Responsibilities and Expectations Develops and executes paid media strategies across Meta, YouTube, programmatic display, and CTV that align with business acquisition and revenue goals. Leads, manages, and mentors the paid media team, ensuring alignment with growth, testing, and ROI objectives. Drives structured testing and optimization processes across platforms, including creative testing, bidding strategies, audience targeting, and placements. Partners with creative teams to scale the volume and performance of ad creative, ensuring assets are platform-appropriate and conversion-driven. Owns budget allocation, pacing, and forecasting across all paid media channels, ensuring media investments align with performance targets. Collaborates cross-functionally with CRM, Marketing Operations, and Compliance to ensure full-funnel campaign alignment and regulatory adherence. Evaluates campaign performance across channels and develops data-informed recommendations to continuously improve CPL, ROAS, and conversion rate. Identifies and tests new platforms, features, and beta opportunities to stay ahead of digital trends and maintain a competitive edge. Manages relationships with external agencies and media partners to drive executional excellence and innovation. Oversees reporting dashboards and KPI tracking, delivering insights and strategic recommendations to leadership on a regular basis. Performs other duties as assigned. Reports To VP, Marketing Acquisition & Ops Direct Reports 3 directs: social, streaming, and programmatic channel campaign managers Qualifications - Education - Required MBA or Master's Degree Qualifications - Education - Field(s)/Profession(s) Marketing, Digital Media, Communications, or related field Qualifications - Experience/Skills/Competencies Minimum 8 years of progressive experience in paid media, including at least 3 years in a senior leadership role. Recent experience managing large-scale campaigns across Meta, YouTube, programmatic display, and/or CTV. Strong analytical skills with fluency in paid media KPIs and reporting platforms (e.g., Meta Ads Manager, Looker). Demonstrated success optimizing campaigns for CPL, ROAS, and other key performance metrics. Experience leading creative briefing processes and working closely with creative teams to optimize ad content. Ability to manage complex budgets across channels and prioritize investments based on strategic goals. Excellent collaboration skills; able to partner effectively with CRM, compliance, operations, and executive stakeholders. Experience in highly regulated industries such as financial services or mortgage preferred. Compensation The base salary range for this position is ($110,000 - $160,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for this role is 1/30/2026 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience. Key Responsibilities and Expectations * Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions. * Performs oversight testing in accordance with the established Servicing Oversight Plan. * Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics. * Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions. * Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate. * Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners. * Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations. * Adheres to written risk and compliance policies and procedures governing servicing oversight activities. * Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity. * Performs other duties as assigned. Reports To * Servicing Oversight Manager Qualifications - Experience/Skills/Competencies * Minimum 3 years of experience in the mortgage servicing industry. * Demonstrated experience performing testing, auditing, or quality control activities to identify risk and ensure regulatory and contractual compliance. * Strong analytical skills with the ability to identify trends, assess root causes, and evaluate performance metrics. * Proficiency in Microsoft Office tools (Excel, Word, Outlook) and ability to adapt to new technologies and applications. * Effective research, problem-solving, and critical-thinking skills. * Strong written and verbal communication skills with the ability to collaborate across teams. * Ability to operate effectively in a fast-paced, high-visibility environment while managing multiple priorities. * Demonstrated ability to apply strategic thinking when assessing risk and making decisions. * Knowledge of servicing operations and borrower experience processes related to performing loan operations, complaints management, default operations, or mortgage product types (including forward or reverse mortgage products). Qualifications - Education - Required * Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) * Business, Finance, or related field. Qualifications - Education - Preferred Compensation The base salary range for this position is ($65,000 - $80,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 2/23/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position Summary The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties. Essential Functions Lead to Contract duties: Acting as a primary point of contact for the customer contact for licensed activity, for the loan officer. Assist originator in appointment setting with prospective and new applicants. Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment. Set and confirm appointments for originator and manage calendar. Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.). Send new clients online pre-qualification link on behalf of originator. Assist the originator with obtaining an accurate and thorough 1003. Analyze customer's credit and financial scenario and determining appropriate loan product(s). Run credit on loans assigned to an originator Run AUS findings and prepare the Initial Fee Worksheet. Pull and prep web applications and other duties; including updating credit reports and AUS findings. Request status updates from pre-approved clients and referral sources (weekly TBD calls). Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients. Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed. Manage monthly compliance-approved email marketing to realtors. Additional common duties: Acting as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild's SAFE Act and Consumer Privacy/Safeguarding in Information policies. Pricing loan in accordance with Guild's policies and communicating fees to operations team. Quoting rates and making commitments regarding locking to customer. Maintain referral source relationships through quick response time and excellent custom service. Prepare and send thank you cards to referral sources and new clients. Collect supporting documentation from customer, gathering necessary documentation for pre-approval. Act as a point of contact for the customer and referral source, keeping them informed throughout the process. Discuss product features with customer. Perform other duties as assigned. Per GUILD company policy and in accordance with investor underwriting guidelines, this role is prohibited from submitting documents to underwriting and ordering written (non-third party) employment, income, deposit, mortgage or rental verifications under any circumstances. Qualifications High school diploma or equivalent is preferred, along with at least two years of experience in Mortgage lending or related field. Active MLO licensing required. Ability to manage multiple priorities; strong detail orientation and highly organized. Works with a strong sense of urgency and responsiveness. Passionate about delivering excellence in customer service. Demonstrated patience and professionalism when interacting with both internal and external customers. Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required. Strong verbal and written communication skills. Basic math skills. Ethical, with a commitment to company values. Supervision No direct or indirect reports. Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution. Requirements Travel: 0% Physical: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Frequent use of computer keyboard and mouse. Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental: Office environment - no substantial exposure to adverse environmental conditions. Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match. Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location. Target Salary: $50,000 - $55,000

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience. Key Responsibilities and Expectations Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions. Performs oversight testing in accordance with the established Servicing Oversight Plan. Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics. Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions. Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate. Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners. Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations. Adheres to written risk and compliance policies and procedures governing servicing oversight activities. Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity. Performs other duties as assigned. Reports To Servicing Oversight Manager Qualifications - Experience/Skills/Competencies Minimum 3 years of experience in the mortgage servicing industry. Demonstrated experience performing testing, auditing, or quality control activities to identify risk and ensure regulatory and contractual compliance. Strong analytical skills with the ability to identify trends, assess root causes, and evaluate performance metrics. Proficiency in Microsoft Office tools (Excel, Word, Outlook) and ability to adapt to new technologies and applications. Effective research, problem-solving, and critical-thinking skills. Strong written and verbal communication skills with the ability to collaborate across teams. Ability to operate effectively in a fast-paced, high-visibility environment while managing multiple priorities. Demonstrated ability to apply strategic thinking when assessing risk and making decisions. Knowledge of servicing operations and borrower experience processes related to performing loan operations, complaints management, default operations, or mortgage product types (including forward or reverse mortgage products). Qualifications - Education - Required Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) Business, Finance, or related field. Qualifications - Education - Preferred Compensation The base salary range for this position is ($65,000 - $80,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 2/23/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence. Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter. To learn more about us, visit ************************ Purpose of Role Responsible for the relationship with Finance of America Reverse's sub servicing mortgage vendor. Owns the overall relationship health with vendor, monitors performance and supports internal business partners on any needs or initiatives that are required from the sub servicing vendor. Key Responsibilities and Expectations Owns overall management, relationship and coordination with sub servicing vendor. Builds dynamic relationship with vendor while driving focus to maximize portfolio performance. Works with internal business partners on any new servicing requirements needed from sub servicing vendor. Monitors vendor performance and facilitates discussions around performance/process improvement. Conducts monthly portfolio performance reviews with sub servicing vendor. Partners with internal stakeholders to drive key initiatives and change with vendor. Acts as subject matter expert as to vendor contract and ensure vendor is meeting terms. Resolves complex problems or transactions and responds quickly utilizing, policies, guidelines or processes. Participates in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. Communicates results and business impacts of initiatives to stakeholders within and outside of the company. Performs other related duties as assigned by management. Education - Required BS - Bachelor of Sciences Qualifications - Experience/Skills/Competencies At least 5 years of experience in the mortgage servicing industry. Demonstrated leadership oversight of program and project management as well as change management. Excellent analytical and complex problem-solving skills, Experience utilizing strong change management techniques Working knowledge and experience with Microsoft Office; Word, Excel, PowerPoint and Visio Create and maintain a culture where open communication, teamwork, positive re-enforcement and high performance is expected. Strong interpersonal skills and must be a team player. Proven track record in leading a fast paced and highly visible organization. Ability to utilize strategic thinking when making decisions. Qualifications - Education - Preferred Business, Finance, or equivalent field. Compensation The base salary range for this position is ($95,000- $115,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/8/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role The IAM Operations Analyst II will be responsible for providing support in the day-to-day operations and administration of Finance of America's Identity and Access Management (IAM) systems. The role will assist in maintaining application, database, server and network access. The Analyst II will provide oversight for an assigned group of applications and maintain the documentation of system configurations and workflows. Key Responsibilities and Expectations Serves as the Subject Matter Expert (SME) in supporting multiple applications and maintains the proper documentation of system configurations, standards, policies and workflows. Supports the IAM team with the provisioning and deprovisioning of access to applications, infrastructure and operating systems in adherence with established IAM policies and procedures. Performs New-Hire Onboarding, Employee Offboarding, Department Transfers, access remediation, and privileged access requests. Assists with updating and resolving tickets with timely settlement of assigned user requests and issues as defined by Service Level Agreements (SLAs). Provides support to the Senior IAM Analysts in assisting with the training, assigning, and guiding for the Compliance team in conducting regular user access reviews focused on Identity Governance and Administration. Works with the Technology Risk Management team to support the defined user access review standards and procedures that ensures the success of the SOX compliance program. Supports the production environment for Identity and access management security platforms, which is used for identity governance and administration. Conducts technical troubleshooting and data issue analysis related to identity governance and administration. Provides support to the Senior IAM Analysts in partnering with the Robotic Process Automation team to improve the workflow of quarterly user access reviews and automates user tasks. Assists with automating identity processes that help to manage and secure user access. Assists the Senior IAM Analysts with recommendations to process changes. Performs other duties as assigned. Qualifications - Education - Required Bachelor's Degree or comparable qualifications Qualifications - Experience/Skills/Competencies 4+ years of related experience with provisioning and deprovisioning. Knowledge of technologies underpinning the lending process. Knowledge of key U.S. laws and regulations relating to financial services technology and cybersecurity. Knowledge of a wide range of technologies and how to best leverage them at enterprise scale to achieve strategic objectives. Experience with technology across lending and financial services industry verticals preferred. Familiarity with lending and technology industry trends and strategic direction. Ability to stay abreast of rapidly changing technologies and ideas across the lending space. Must be proficient with the following: Active Directory, Microsoft Exchange, and ServiceNow. Must possess excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Analytical end-to-end thinking and problem-solving skills. Keen attention to detail. Compensation The base salary range for this position is ($65,000 - $75,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/16/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for the execution, management, and strategic growth of our paid search efforts across Google Ads and Microsoft Ads platforms, focusing on driving qualified leads at scale while maintaining strong channel efficiency. Works closely with other channel managers to coordinate integrated marketing strategies and contribute to full-funnel campaign alignment. Identifies trends, tests new strategies, and brings forward innovative ideas to improve performance and scale acquisition volume. Key Responsibilities and Expectations Executes and optimizes campaigns across Google Ads and Microsoft Ads with a focus on lead generation and ROI. Builds and manages channel-specific roadmaps that align with business goals and seasonal strategies. Monitors campaign pacing daily/weekly to ensure alignment with monthly volume and budget targets. Collaborates closely with analytics teams to build dashboards, review attribution models, and develop reporting for key stakeholders. Partners with web developers and product managers to implement tracking, tagging, and landing page optimizations. Contributes to integrated campaign planning by working in close coordination with other digital channel managers. Conducts regular competitive research, keyword mining, and search query analysis to identify growth opportunities. Designs and runs structured A/B tests on copy, match types, bidding strategies, and landing pages. Leverages pivot tables and other Excel tools to manipulate data sets, uncover insights, and make informed optimizations. Stays current on search engine updates, policy changes, and emerging technologies relevant to paid search strategy. Brings forward new ideas, tools, and features that support innovation and performance improvements in the channel. Performs other duties as assigned. Reports To VP, Marketing Acquisition & Ops Direct Reports 1-3 campaign managers Qualifications - Experience/Skills/Competencies Minimum 5 years of direct experience managing Google Ads and Microsoft Ads campaigns, and a minimum 3 years of experience in supervising a team. Strong foundation in performance marketing with a proven record of hitting CPL, ROAS, and lead volume targets. Advanced skills in Excel, including pivot tables, v-lookups, and performance modeling. Experience working closely with analytics and product/web development teams. Ability to roadmap channel strategy and translate performance trends into actionable steps. Experience with A/B testing frameworks and campaign experimentation. Strong attention to detail and a self-motivated, results-driven attitude. Excellent communication and cross-functional collaboration skills. Experience in financial services, mortgage, or other regulated industries preferred. Qualifications - Education - Required Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) Marketing, Business, Communications, or a related field. Compensation The base salary range for this position is ($113,700 - $135,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/2/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Expectations Produces high quality loans which meet Reverse Mortgage guidelines while providing superior customer service. Manages personal pipeline production and achieves production goals. Resolves problems relating to the closing and funding of loans. Follows the Company standards for delivery of integrity, client focus, teamwork and respect for each individual in every interaction. Exhibits observable sense of urgency in the execution of all job functions and duties. Meets or exceeds levels of Customer Service delivery established by the Company. Performs other duties as assigned. Qualifications - Education Requirements High School Diploma Qualifications - Education - Preferred Bachelor's Degree Qualifications - Experience/Skills/Competencies Minimum 6 months of experience with Reverse Mortgage Sales or other related Mortgage origination. Active NMLS License is required. Excellent written communication and interpersonal skills. Demonstrated computer proficiency. Previous call center experience. Successful completion of reverse mortgage originator training is required. Prior experience working with automated Loan Origination Systems. Self-motivated and excellent customer service skills. Highly proficient with Microsoft Word, Excel, PowerPoint and Outlook. Possess a hybrid of technical and soft skills. Ethical, with a commitment to company values. Compensation The base salary range for this position is ($7.25 - $20.00) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for this job opportunity is 11/10/2025. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America Reverse is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral-based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash. Weekly Scheduled Hours: Monday-Thursday 8:00AM-4:00PM, Friday 8:00am-6:00PM, Saturday 8:30AM-1:30PM Essential Duties and Responsibilities: Operational efficiency * Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures. * Process deposits, withdrawals, transfers and loan payment transactions for customers. * Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.). * Assist in daily balancing and processing of ATM(s), including the processing of all entries. * Assist in the verification of deposits in the night and lobby depository. * Assist with the dual control vault responsibilities. * Stay informed of all operational updates and changes to ensure compliance with all current guidelines. Client experience * Deliver excellent client experiences consistently and promptly resolve client issues effectively. * Ensure an excellent overall client experience by assisting clients with select service needs. * Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning. Sales and service * Identify cross selling opportunities and refer clients/prospects to the appropriate team. * Promote bank products and services to further enhance client relationships. Compliance and risk management * Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. * Perform all other job related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted. High school diploma or GED required and 6 months of cash handling or teller experience strongly preferred or equivalent combination of education and experience. Computer and Office Equipment Skills Microsoft Office Suite In addition, 10-key calculator; coin counter. DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. Purpose of Role Responsible for providing advanced technical support to end users across the organization, including computers, applications, systems, devices, access, and hardware. Independently resolves complex technical issues, maintains existing systems and environments, and escalates issues to specialized IT teams when appropriate. Provides occasional elevated support to executive and VIP users and contributes to continuous improvement of IT support processes. Key Responsibilities and Expectations Provides advanced technical support to end users through ticketing systems, phone, email, and chat, accurately diagnosing and resolving complex issues. Independently maintains and supports end-user computing environments, ensuring stability, performance, and adherence to IT standards. Escalates issues to specialized IT teams such as networking, messaging, or infrastructure teams as needed, providing thorough documentation and analysis. Delivers occasional “white-glove” technical support to executives and designated VIP users. Installs, configures, and maintains approved software, system updates, and security patches. Participates in IT projects such as system rollouts, upgrades, and technology refresh initiatives. Reviews existing IT support processes and identifies opportunities for efficiency, standardization, and service improvement. Creates and maintains technical and process documentation for supported systems and applications. Performs other duties as assigned. Reports To Manager, Service Desk Qualifications - Experience/Skills/Competencies Minimum of 4 years of experience in a help desk or IT support environment, including at least 1 year of hands-on desktop support experience. Demonstrated ability to work independently while collaborating effectively with a technical team. Strong experience supporting desktops, laptops, printers, mobile devices, and peripheral hardware. Working knowledge of Windows 10/11, Microsoft Office applications, Active Directory, and endpoint management tools. Familiarity with tools and platforms such as AWS, Intune, Jira and Jira Service Management, Entra (Azure AD), SharePoint, ZScaler, or comparable technologies. Understanding of enterprise IT infrastructure, including networking concepts, VPN configuration, and system maintenance. Strong troubleshooting, analytical, and problem-solving skills in a dynamic technical environment. Excellent written and verbal communication skills with a strong customer-service orientation. Ability to prioritize tasks, manage multiple issues simultaneously, and maintain attention to detail. Qualifications - Education - Required Bachelor's Degree or comparable qualifications Qualifications - Education - Field(s)/Profession(s) Information Technology, Computer Science, or a related field. Qualifications - Education - Preferred CompTIA A+ or related CompTIA certifications. Microsoft certifications. Compensation The base salary range for this position is ($65,000- $80,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/8/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Schedule: Monday through Friday, 9:00AM to 5:00PM This position is responsible for the overall sales, production, profitability and regulatory compliance of a banking center. It is also the responsibility of this position to ensure the banking center delivers quality, accurate, and timely customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES Strategic leadership * Coach, lead and manage banking center team to ensure all strategic initiatives are executed effectively. * Model and demonstrate First Horizon Bank (Firstpower) culture. Promote a positive work culture by increasing and supporting associate engagement. * Represent the company in a professional manner, including being involved in the local market/community through civic organizations or community groups. Sales and business development * Implement and coach advice driven sales process. Provide one-on-one coaching, inspect, and recognize sales activities and behaviors. * Establish and nurture relationships with key clients and partners to expand the client base. Proactively collaborate with and refer to key line of business partners to lead and promote effective One Team partnerships. * Business development of market area through proactive sales calls, networking, and participation in local activities to achieve goals and priorities. Client experience * Deliver excellent client experiences consistently and promptly resolve client issues effectively. Team management * Recruit, train, develop, and retain a high-performing Retail banking center team. * Lead, grow, coach, and motivate associates to execute banking center routines effectively, aligning with our Purpose, Values, and Action to deliver financial guidance and support. * Provide regular coaching, feedback, and performance evaluations to banking center team members. * Foster a collaborative and inclusive work environment that promotes teamwork and professional growth. Compliance and risk management * Collaborate with market operations and sales leadership to ensure compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics, while ensuring all associates on the team complete required training. * Implement effective risk management practices to minimize potential financial and operational risks. Operational efficiency * Lead and manage operational excellence for the banking center. Monitor operational metrics and implement improvements as needed. Partner with Retail Operations team to address operational concerns. * Responsible for controlling operational and administrative expenses. Other job-related duties and special duties as assigned SUPERVISORY RESPONSIBILITIES Directly responsible for directing, coordinating, and evaluating designated units or certain personnel in accordance with the organization's policies and applicable laws. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; assessing performance, providing regular feedback and coaching; providing pay change recommendations; disciplining employees; addressing complaints and resolving problems. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree (B. A.) from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. COMPUTER AND OFFICE EQUIPMENT SKILLS Microsoft Office suite, Salesforce CERTIFICATES, LICENSES, REGISTRATIONS (Ex: CPA, Series 6 or 7 license, etc) None required NMLS * As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements. DeGarmo Behavioral Assessment Requirement * All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered for this position * The assessment takes approximately 12-15 minutes to complete * Assessment results must be submitted prior to having your application evaluated by Talent Acquisition About Us First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ********************* Benefit Highlights * Medical with wellness incentives, dental, and vision * HSA with company match * Maternity and parental leave * Tuition reimbursement * Mentor program * 401(k) with 6% match * More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits Follow Us Facebook X formerly Twitter LinkedIn Instagram YouTube

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for leading and overseeing all strategic communications, media relations, and public affairs initiatives to enhance the organization's brand, protect its reputation, and influence public perception and policy. Aligns messaging across internal and external stakeholders to support business objectives and foster public trust. Key Responsibilities and Expectations Partners with CMO and senior leadership to develop business goals and KPIs for communications and corporate affairs. Develops and executes integrated communication strategies using cross-functional collaboration and data-driven insights to meet those goals. Oversees all external a roadmap of integrated communications strategies using media relations, digital platforms, and public relations tactics to shape favorable public perception. Leads crisis communication planning and response using risk assessment tools to mitigate reputational threats and ensure timely, transparent messaging. Builds and manages relationships with media, policymakers, community leaders, and industry stakeholders using targeted outreach and strategic messaging to influence policy and public sentiment. Advises executive leadership using strategic counsel and stakeholder insights to inform decision-making and support thought leadership initiatives. Oversees government affairs and advocacy efforts using regulatory knowledge and coalition-building to support favorable legislative and regulatory outcomes. Manages brand positioning and corporate identity initiatives using market research and stakeholder feedback to ensure consistent and impactful brand presence. Monitors communication effectiveness using analytics and KPIs to refine strategies and demonstrate impact. Performs other duties as assigned. Reports To Chief Marketing Officer Qualifications - Experience/Skills/Competencies Minimum 15 years of experience in corporate communications, public affairs, media relations, or a related discipline. Track record in leading high-stakes communication strategies across large, complex organizations. Strong executive presence and experience advising C-suite leaders in high-visibility environments. Deep expertise in media strategy, brand management, crisis communications, and advocacy. Demonstrated ability to navigate government and public policy landscapes effectively. Excellent written, verbal, and presentation skills with the ability to simplify complex ideas for various audiences. Experience managing cross-functional teams and collaborating across departments. Proficiency in communication analytics tools, media monitoring, and digital platforms. Qualifications - Education - Required Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) Communications, Public Relations, Journalism, Political Science, or related field. Qualifications - Education - Preferred Master's Degree Compensation The base salary range for this position ($150,000 - $250,000) is inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for this role is 1/3/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for owning and growing the affiliate lead acquisition channel while building a brand-new influencer marketing stream from the ground up. Manages relationships and performance with key affiliate partners such as premier paid-search-affiliated publishers, negotiates terms, tracks performance, optimizes ROI, and ideates creative strategies to scale volume. Also manages the launch, pilot, and scale of the influencer program that complements paid media and broader acquisition efforts. Collaborates with paid media managers, analytics/BI, web/dev, creative services, compliance, and marketing operations to ensure integrated performance across channels and proactively identifies opportunities, tests new models, and pushes the affiliate and influencer channels forward as strategic growth levers. Key Responsibilities and Expectations Manages day-to-day relationships and performance of affiliate partners, including top-tier publishers, networks, and lead sources. Negotiates commission structures, partner terms, and incentives that align with business and performance goals. Develops channel roadmaps for affiliates and influencers, including seasonal opportunities, new partnerships, and testing strategies. Monitors lead quality, conversion performance, pacing, and ROI from affiliate sources; optimize based on data and partner trends. Works closely with analytics, product, and web dev teams to ensure accurate tracking, attribution, and performance reporting. Leads the strategy, implementation, and scaling of a new influencer marketing program across micro- and macro-influencers. Sources, vets, negotiates, and manages influencer relationships to align with audience targeting, messaging goals, and acquisition objectives. Coordinates influencer campaigns with creative and paid teams to ensure brand alignment, funnel integration, and regulatory compliance. Collaborates cross-functionally with other channel managers to ensure affiliate and influencer strategies are integrated with broader marketing plans. Stays ahead of industry trends, tools, and innovations in affiliate and influencer marketing to inform strategy and maintain a competitive edge. Builds and delivers reporting dashboards, performance updates, and actionable insights to internal stakeholders. Proposes experiments and performance tests (e.g., new payout models, incentive tests, content partnerships) and iterates on successes. Performs other duties as assigned. Reports To Director, Digital Marketing Direct Reports Affiliate Account Manager Qualifications - Experience/Skills/Competencies Minimum 5 years of experience in affiliate marketing, partnerships, or influencer marketing roles, and a minimum 3 years of experience in supervising a team. Demonstrated success managing affiliate programs, optimizing acquisition through third-party lead partnerships, and launching new marketing channels. Strong negotiation, contract, and relationship management skills. Hands-on experience with performance tracking, lead quality analytics, attribution models, and fraud monitoring tools. Excel proficiency, including pivot tables, v-lookups, and data analysis for channel optimization. Comfortable partnering with web development, analytics, and creative teams to align on performance goals and data needs. Excellent cross-functional communication and project management skills. Experience in financial services, mortgage, or other regulated industries preferred. Qualifications - Education - Required Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) Marketing, Business, Communications, or a related field. Compensation The base salary range for this position is ($104,600 - $120,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/2/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for writing user stories, facilitating agile concepts, and bringing design, engineering and quality assurance together to deliver against sprint goals. Partners closely with product leadership and design in order to execute on roadmaps with the scrum team. Also responsible for ensuring that each sprint release meets the business needs and quality standards. Expectations Collaborates with product, design, and technology leaders to translate roadmaps into an organized backlog of work with comprehensive user stories and acceptance criteria to deliver high-quality products that meet customer needs. Builds and fosters strong relationships with key stakeholders Facilitates highly effective ceremonies and ensures the scrum team has context and understanding of their work and how their work aligns with the product strategy and business objectives. Facilitates agile ceremonies including backlog grooming, sprint planning, standups, and retros. Owns sprint backlog to effectively balance sprint goals with incoming bugs and urgent items. Maintains an efficient backlog that enables the team the capabilities to take action during the planning stages. Conducts acceptance testing and provides early feedback to development teams. Works with the development team, design, and QA to raise and resolve issues throughout a sprint. Leads the creation of product release plans and works with leadership to set expectations for delivery of new functionalities. Ensures that all product releases follow defined processes, meet high-quality standards, address customer needs, and deliver measurable value to the business. Escalates and resolves post release issues introduced or missed in the product release. Works with training, marketing, support, and key stakeholders to communicate releases and potential impacts. Gathers metrics on key feature releases and reports on their intended and actual impacts to inform future roadmap and prioritization and ensure the team is working towards intended outcomes. Participates in the research and analysis of the market and roadmap for the product. Analyzes market trends and feedback to identify opportunities for product improvement and development. Monitors and evaluates the product performance, making data-driven decisions to optimize product features. Performs other duties as assigned. Reports To SVP, Digital Product Qualifications - Education Requirements Bachelor's Degree or comparable qualifications Qualifications - Education - Field(s)/Profession(s) Computer Science, Business, or related field Qualifications - Experience/Skills/Competencies Minimum 5 years of experience in a product owner, customer support, project management or other related function. Experience balancing competing priorities, listening to stakeholders to identify solutions, and working with technology to implement those solutions. Experience facilitating cross-functional groups to foster healthy debate and achieve productive conversations. Experience with software development lifecycle using agile methodologies. Familiarity with common project management and knowledge management tools like JIRA and Confluence. Experience in leading without authority in a matrix management organization. Ability to earn and maintain trust of stakeholders. Experience proactively seeking accountability to driving outcomes and are developing new ways to show and visualize successes and failures to help our entire digital product group learn. Stakeholders in the business and within technology naturally seek you out given the trusted relationships you have built, but you have found ways to listen and also push back when appropriate. Ability to communicate complex ideas and concepts to technical and non-technical audiences. Problem-solving skills and keen attention to detail. Proactive nature in seeking accountability to drive outcomes, with an innovative approach to show and visualize successes and failures that help the digital product group advance. Ability to quickly learn new systems and processes. Compensation The base salary range for this position is ($110,000 - $150,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for this job opportunity is 12/22/2025. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for monitoring and evaluating subservicer call quality, complaint handling, and related servicing activities to ensure compliance with company standards, regulatory expectations, and investor guidelines. Conducts call monitoring reviews, analyzes complaint trends, assesses operational controls, and identifies emerging risks that may affect the borrower experience. Supports continuous improvement by providing insights, evaluating subservicer performance, and escalating issues that require corrective action. Key Responsibilities and Expectations Analyzes and performs quality reviews to evaluate subservicer performance and adherence to servicing expectations. Conducts call monitoring testing to assess whether agents provide accurate, professional, and empathetic responses to borrowers. Reviews written complaint responses and evaluates complaint trends to identify potential servicing deficiencies or risk areas. Performs ongoing oversight of business controls, including coordination of testing activities, root cause analysis, and evaluation of key performance and risk metrics. Identifies existing and emerging risks related to call center operations, complaint handling, and other monitored activities. Ensures risks associated with business activities are effectively identified, monitored, documented, and escalated to management as appropriate. Adheres to servicing oversight policies, procedures, and compliance requirements governing oversight activities. Monitors monthly performance reports, issue logs, and exception reporting to evaluate subservicer operational integrity and compliance with expectations. Collaborates with internal partners to support continuous improvement of complaint management processes and borrower experience outcomes. Performs other duties as assigned. Reports To Servicing Oversight Manager Qualifications - Experience/Skills/Competencies Minimum 3 years of experience in the mortgage servicing industry. Strong analytical skills with the ability to identify trends and assess root causes across call monitoring and complaint data. Familiarity with CFPB regulations, GSE guidelines, and FHA/HUD requirements as they relate to call center and borrower-facing interactions. Strong written and verbal communication skills with the ability to evaluate call quality and provide clear, structured feedback. Effective problem-solving, critical-thinking, and research abilities. Ability to collaborate effectively with cross-functional teams in a fast-paced and high-visibility environment. Strong interpersonal skills with a commitment to teamwork, open communication, and high performance. Ability to apply strategic thinking when assessing operational risks, borrower impacts, and potential remediation actions. Knowledge of servicing operations in areas such as performing loan processes, complaint management, call center operations, and default servicing. Demonstrated proficiency in Microsoft Office tools (Excel, Word, Outlook) and the ability to adapt to new technologies and systems. Qualifications - Education - Required Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) Business, Finance, or related field. Compensation The base salary range for this position is ($65,000 - $80,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 2/23/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Job Description About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. Purpose of Role Responsible for providing advanced technical support to end users across the organization, including computers, applications, systems, devices, access, and hardware. Independently resolves complex technical issues, maintains existing systems and environments, and escalates issues to specialized IT teams when appropriate. Provides occasional elevated support to executive and VIP users and contributes to continuous improvement of IT support processes. Key Responsibilities and Expectations Provides advanced technical support to end users through ticketing systems, phone, email, and chat, accurately diagnosing and resolving complex issues. Independently maintains and supports end-user computing environments, ensuring stability, performance, and adherence to IT standards. Escalates issues to specialized IT teams such as networking, messaging, or infrastructure teams as needed, providing thorough documentation and analysis. Delivers occasional “white-glove” technical support to executives and designated VIP users. Installs, configures, and maintains approved software, system updates, and security patches. Participates in IT projects such as system rollouts, upgrades, and technology refresh initiatives. Reviews existing IT support processes and identifies opportunities for efficiency, standardization, and service improvement. Creates and maintains technical and process documentation for supported systems and applications. Performs other duties as assigned. Reports To Manager, Service Desk Qualifications - Experience/Skills/Competencies Minimum of 4 years of experience in a help desk or IT support environment, including at least 1 year of hands-on desktop support experience. Demonstrated ability to work independently while collaborating effectively with a technical team. Strong experience supporting desktops, laptops, printers, mobile devices, and peripheral hardware. Working knowledge of Windows 10/11, Microsoft Office applications, Active Directory, and endpoint management tools. Familiarity with tools and platforms such as AWS, Intune, Jira and Jira Service Management, Entra (Azure AD), SharePoint, ZScaler, or comparable technologies. Understanding of enterprise IT infrastructure, including networking concepts, VPN configuration, and system maintenance. Strong troubleshooting, analytical, and problem-solving skills in a dynamic technical environment. Excellent written and verbal communication skills with a strong customer-service orientation. Ability to prioritize tasks, manage multiple issues simultaneously, and maintain attention to detail. Qualifications - Education - Required Bachelor's Degree or comparable qualifications Qualifications - Education - Field(s)/Profession(s) Information Technology, Computer Science, or a related field. Qualifications - Education - Preferred CompTIA A+ or related CompTIA certifications. Microsoft certifications. Compensation The base salary range for this position is ($65,000- $80,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/8/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

Job Description About Us At Finance of America, we help homeowners unlock the joy that comes from realizing the full potential of their retirement. Many people have significant wealth tied up in their homes and want to use it meaningfully in their next chapter. Our unique range of reverse mortgages allow homeowners 55+ to access that wealth while maintaining control over their home and financial future. With options tailored to their unique goals, we provide the financial flexibility they need to move forward with confidence. Finance of America is guided by five values: We are customer obsessed, they are why we exist. We raise the bar. We take extreme ownership. We practice genuine collaboration. And we unleash our excellence. Together we are actualizing our vision to be the most beloved brand for homeowners in their next chapter. To learn more about us, visit ************************ Purpose of Role Responsible for the relationship with Finance of America Reverse's sub servicing mortgage vendor. Owns the overall relationship health with vendor, monitors performance and supports internal business partners on any needs or initiatives that are required from the sub servicing vendor. Key Responsibilities and Expectations Owns overall management, relationship and coordination with sub servicing vendor. Builds dynamic relationship with vendor while driving focus to maximize portfolio performance. Works with internal business partners on any new servicing requirements needed from sub servicing vendor. Monitors vendor performance and facilitates discussions around performance/process improvement. Conducts monthly portfolio performance reviews with sub servicing vendor. Partners with internal stakeholders to drive key initiatives and change with vendor. Acts as subject matter expert as to vendor contract and ensure vendor is meeting terms. Resolves complex problems or transactions and responds quickly utilizing, policies, guidelines or processes. Participates in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts. Communicates results and business impacts of initiatives to stakeholders within and outside of the company. Performs other related duties as assigned by management. Education - Required BS - Bachelor of Sciences Qualifications - Experience/Skills/Competencies At least 5 years of experience in the mortgage servicing industry. Demonstrated leadership oversight of program and project management as well as change management. Excellent analytical and complex problem-solving skills, Experience utilizing strong change management techniques Working knowledge and experience with Microsoft Office; Word, Excel, PowerPoint and Visio Create and maintain a culture where open communication, teamwork, positive re-enforcement and high performance is expected. Strong interpersonal skills and must be a team player. Proven track record in leading a fast paced and highly visible organization. Ability to utilize strategic thinking when making decisions. Qualifications - Education - Preferred Business, Finance, or equivalent field. Compensation The base salary range for this position is ($95,000- $115,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 3/8/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for the strategic leadership, execution, and optimization of all paid media initiatives to drive customer acquisition, lead generation, and revenue growth. Oversees campaign performance across Meta, YouTube, programmatic display, and Connected TV (CTV), focusing exclusively on paid digital channels. Manages media planning, budget allocation, performance analytics, and creative collaboration to ensure every campaign delivers measurable value. Key Responsibilities and Expectations * Develops and executes paid media strategies across Meta, YouTube, programmatic display, and CTV that align with business acquisition and revenue goals. * Leads, manages, and mentors the paid media team, ensuring alignment with growth, testing, and ROI objectives. * Drives structured testing and optimization processes across platforms, including creative testing, bidding strategies, audience targeting, and placements. * Partners with creative teams to scale the volume and performance of ad creative, ensuring assets are platform-appropriate and conversion-driven. * Owns budget allocation, pacing, and forecasting across all paid media channels, ensuring media investments align with performance targets. * Collaborates cross-functionally with CRM, Marketing Operations, and Compliance to ensure full-funnel campaign alignment and regulatory adherence. * Evaluates campaign performance across channels and develops data-informed recommendations to continuously improve CPL, ROAS, and conversion rate. * Identifies and tests new platforms, features, and beta opportunities to stay ahead of digital trends and maintain a competitive edge. * Manages relationships with external agencies and media partners to drive executional excellence and innovation. * Oversees reporting dashboards and KPI tracking, delivering insights and strategic recommendations to leadership on a regular basis. * Performs other duties as assigned. Reports To * VP, Marketing Acquisition & Ops Direct Reports * 3 directs: social, streaming, and programmatic channel campaign managers Qualifications - Education - Required * MBA or Master's Degree Qualifications - Education - Field(s)/Profession(s) * Marketing, Digital Media, Communications, or related field Qualifications - Experience/Skills/Competencies * Minimum 8 years of progressive experience in paid media, including at least 3 years in a senior leadership role. * Recent experience managing large-scale campaigns across Meta, YouTube, programmatic display, and/or CTV. * Strong analytical skills with fluency in paid media KPIs and reporting platforms (e.g., Meta Ads Manager, Looker). * Demonstrated success optimizing campaigns for CPL, ROAS, and other key performance metrics. * Experience leading creative briefing processes and working closely with creative teams to optimize ad content. * Ability to manage complex budgets across channels and prioritize investments based on strategic goals. * Excellent collaboration skills; able to partner effectively with CRM, compliance, operations, and executive stakeholders. * Experience in highly regulated industries such as financial services or mortgage preferred. Compensation The base salary range for this position is ($110,000 - $160,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for this role is 3/2/2026 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

About Us Finance of America helps homeowners 55+ access the equity they've built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they've earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. To learn more about us, visit ************************ Purpose of Role Responsible for owning and growing the affiliate lead acquisition channel while building a brand-new influencer marketing stream from the ground up. Manages relationships and performance with key affiliate partners such as premier paid-search-affiliated publishers, negotiates terms, tracks performance, optimizes ROI, and ideates creative strategies to scale volume. Also manages the launch, pilot, and scale of the influencer program that complements paid media and broader acquisition efforts. Collaborates with paid media managers, analytics/BI, web/dev, creative services, compliance, and marketing operations to ensure integrated performance across channels and proactively identifies opportunities, tests new models, and pushes the affiliate and influencer channels forward as strategic growth levers. Key Responsibilities and Expectations * Manages day-to-day relationships and performance of affiliate partners, including top-tier publishers, networks, and lead sources. * Negotiates commission structures, partner terms, and incentives that align with business and performance goals. * Develops channel roadmaps for affiliates and influencers, including seasonal opportunities, new partnerships, and testing strategies. * Monitors lead quality, conversion performance, pacing, and ROI from affiliate sources; optimize based on data and partner trends. * Works closely with analytics, product, and web dev teams to ensure accurate tracking, attribution, and performance reporting. * Leads the strategy, implementation, and scaling of a new influencer marketing program across micro- and macro-influencers. * Sources, vets, negotiates, and manages influencer relationships to align with audience targeting, messaging goals, and acquisition objectives. * Coordinates influencer campaigns with creative and paid teams to ensure brand alignment, funnel integration, and regulatory compliance. * Collaborates cross-functionally with other channel managers to ensure affiliate and influencer strategies are integrated with broader marketing plans. * Stays ahead of industry trends, tools, and innovations in affiliate and influencer marketing to inform strategy and maintain a competitive edge. * Builds and delivers reporting dashboards, performance updates, and actionable insights to internal stakeholders. * Proposes experiments and performance tests (e.g., new payout models, incentive tests, content partnerships) and iterates on successes. * Performs other duties as assigned. Reports To * Director, Digital Marketing Direct Reports * Affiliate Account Manager Qualifications - Experience/Skills/Competencies * Minimum 5 years of experience in affiliate marketing, partnerships, or influencer marketing roles, and a minimum 3 years of experience in supervising a team. * Demonstrated success managing affiliate programs, optimizing acquisition through third-party lead partnerships, and launching new marketing channels. * Strong negotiation, contract, and relationship management skills. * Hands-on experience with performance tracking, lead quality analytics, attribution models, and fraud monitoring tools. * Excel proficiency, including pivot tables, v-lookups, and data analysis for channel optimization. * Comfortable partnering with web development, analytics, and creative teams to align on performance goals and data needs. * Excellent cross-functional communication and project management skills. * Experience in financial services, mortgage, or other regulated industries preferred. Qualifications - Education - Required * Bachelor's Degree Qualifications - Education - Field(s)/Profession(s) * Marketing, Business, Communications, or a related field. Compensation The base salary range for this position is ($104,600 - $120,000) inclusive of all geographical differences in the labor market. The base salary for the position will be determined based on factors such as the candidate's work location, skills, education, and experience. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current team members in determining any final offer. We offer a competitive benefits package including health, dental, vision, life insurance, paid time-off benefits, flexible spending account, 401(k) with employer match, and ESPP. Additional Information The application deadline for the job opportunity is 1/30/2026. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.