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Finance service representative jobs in Puerto Rico

- 49 jobs
  • Premium Banker | Metro Region

    Banco Popular

    Finance service representative job in Puerto Rico

    Job Type Full Time - Exempt General Description The Premium Banker provides personalized financial orientations through financial planning tools, in order to help clients reach their goals. Responsible for cross-selling initiatives to grow and deepen client relationships, achieving sales targets to increase market share. Must attain a high level of client satisfaction and retention. Essential Duties and Responsibilities • Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client's financial life priorities and provide the products/services that are most appropriate for their situation. • Relationship and new business development by proposing suitable financial solutions and establish implementation timeline according to the clients' financial needs and life stage (client interviewing, consultative sales, proposal preparation and presentation). • Develops and maintains knowledge of financial industry, economy, market conditions, rates, and competition. • Cultivate internal partnerships with Branch Managers to promote integrated sales and service efforts across Popular. • Retention of the current business • Research available retail banking products, mortgages, leases/auto loans, investment, and insurance opportunities to determine whether they fit into client's financial goals. • Identify opportunities to deliver appropriate retail banking products, mortgages, leases/auto loans, investment, insurance, and financial planning to determine whether they fit into client's financial goals. • Maintain and develop relationships with customers in person, via telephone calls, teams, and e-mails. • Timely response to incoming e-mail, phone inquiries and required contacts. • Maintain client data (financial orientations, opportunities and sales) up to date in CRM system • Self-monitoring of sales performance Education Bachelor's degree in Business Administration or related fields, preferably in Finance and Accounting from a four-year college or university. Certifications / Licenses Financial Para-Planner Certification* Life Insurance License* *The candidate will be required to pass the Financial Para-Planner and Life Insurance exams within a period of 6 months after starting in this role. If the candidate does not pass, the job change will not take place and will be reassigned to the same or similar unit based on business needs. Experience A minimum of three (3) years of experience in the banking industry. At least three (3) years of experience in retail banking product sales. Other Qualifications • Effective oral and written communication skills in both Spanish (advanced level) and English (intermediate level). • Knowledge in Retail Banking products and the ability to educate and provide information to clients and co-workers. • Highly effective interpersonal skills to maintain / develop client relationships • Excellent sales, communication and presentation skills • Skills in Office 365 systems such as Excel, Word, Outlook, Teams among others. • Well organized and customer service oriented • Multi-tasking and time-management skills, with the ability to prioritize tasks. • Ability to identify problems, analyze their causes and resolve them in a timely and accurate manner. • Ability to work with minimal supervision and delivery dates. • Ability to adapt to changes, new situations, and work under pressure. • Focused on achieving and or exceeding results through collaboration and teamwork. Region Locations Metro Region, Puerto Rico Work Schedule On-site Monday to Friday Flexibility to work non-business hours, Saturdays, Sundays, and holidays when needed. Values 1. Passion for People3. Succeed Together2. Own Every Moment4. Build the Future Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary. ABOUT US Popular is Puerto Rico's leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds. We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular's employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events. If you have a disability or need more information about requesting an accommodation, please contact us at ***************************. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response. Are you ready for a rewarding career? Popular is an Equal Opportunity Employer Learn more about us at *************** and keep updated with our latest job postings at ******************** . Connect with us! LinkedIn | Facebook | Twitter | Instagram If you are a California resident, please click here to learn more about your privacy rights.
    $43k-76k yearly est. 60d+ ago
  • CSR Bilingual (T)

    Capitol Bridge Puerto Rico

    Finance service representative job in Puerto Rico

    Job Details 699 INDUSTRIAL AVE - ISABELLA, PR ContractorDescription Make a Difference with FEMA: Join Our Customer Service Team in Isabela, Puerto Rico! Capitol Bridge Puerto Rico is on the lookout for passionate Customer Service Representatives to join our team in Isabela. This is your opportunity to support individuals affected by disasters through our collaboration with FEMA. We need experienced Data Operators (Level I) eager to contribute positively to our customers' experiences. Why Join Us? As part of our team, you'll embark on a meaningful journey, helping others in their time of need. To ensure you're fully prepared, Capitol Bridge Puerto Rico provides paid, comprehensive training. This training equips you with the necessary tools and knowledge to deliver unparalleled service, support, and professionalism to every caller. Your Impact Starts Here. By joining us, you play a critical role in our mission to aid those impacted by disasters. If you're enthusiastic about making a significant impact and ready to elevate your career in customer service, we invite you to apply. This position is contingent upon project award and contract approval. On-site Hours of Operations: 7:00AM-11:00PM (May vary based on company needs) Compensation: $17.20 p/h + Health & Welfare Health & Welfare (H&W) dollars-also referred to as fringe dollars - are contributed by your employer to help pay for your benefit coverage as required by the Service Contract Act obligation. There is an H&W contribution for every hour you are paid (including PTO, but excluding overtime hours), up to 40 hours per week or as defined by the applicable Wage Determination. Pay and Benefits: Paid Holidays. PTO (Vacation and Sick Leave as per current PR Labor Law). A variety of shifts that meet lifestyle and family goals. Fun, professional atmosphere. Leadership support to ensure success in a meaningful career. Responsibilities include (but not limited to): Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA) Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks Complete basic call-related input in computer terminal to phone inquiries Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate Attention to detail, ability to multitask is required Meet Quality Assurance (QA) and other key performance metrics Track and document all inquiries using the applicable systems Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions Education, Skills and Qualifications: High School Diploma or GED required At least six (6) months of customer service/secretarial/telemarketing experience required U.S. Citizenship (Lawful permanent residents are not allowed) Ability to speak and read English clearly, professionally, and fluently Ability to pass a federal background check Ability to comply with moderate computer usage including MS Office applications Ability to work nights and weekends, as well as overtime and/or holidays as needed Experience with and/or ability to use call center telephony equipment Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks Call center experience preferred, but not required Screening Requirements Please be prepared to comply with requests for background checks and/or drug screenings related to this employment opportunity. Prompt responses to all requests are essential, as we aim to fill our vacancies swiftly. Failure to respond may lead to disqualification from consideration for this position. Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. EEO Statement Capitol Bridge Puerto Rico is dedicated to fostering an inclusive and diverse workplace. As an Equal Opportunity Employer, we make all employment decisions based on business needs, job requirements, and the qualifications of the candidates, ensuring fairness and equality. We strictly prohibit discrimination on the grounds of race, color, religion, national or social origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital status, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other classification protected by the laws and regulations in Puerto Rico and other locations where we operate. Our commitment to equality, respect, and integrity guides our mission to create a workplace where everyone can thrive and contribute to our success.
    $17.2 hourly 60d+ ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Finance service representative job in San Juan, PR

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 42d ago
  • Customer Service Representative

    Adecco Us, Inc. 4.3company rating

    Finance service representative job in San Juan, PR

    Adecco is hiring immediately for Customer Service Representatives in San Juan, PR. While working as a Customer Service Representative for Adecco, you will earn $13.00 - $13.50/hr depending on experience + other great benefits! In this role, you will provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required, ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems, research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues, may assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools, and may contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed in a call center environment. Associates with Adecco enjoy some great benefits! + Competitive benefits with options such as medical, dental, vision, and 401(k) + Weekly pay Requirements: + High School Diploma/GED + Prior health care experience preferred + Previous Data Entry experience + Knowledge of medical or health insurance terminology preferred + 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties + Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems + Bilingual Spanish/English proficiency We have multiple shifts available and can help you choose the best shift to fit your schedule! For instant consideration on this Customer Service Representative position in San Juan, PR, click on Apply Now! We are hiring immediately and after submitting your application you will have the opportunity to schedule an immediate interview! **Pay Details:** $13.00 to $13.50 per hour Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ********************************************** The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: + The California Fair Chance Act + Los Angeles City Fair Chance Ordinance + Los Angeles County Fair Chance Ordinance for Employers + San Francisco Fair Chance Ordinance
    $13-13.5 hourly 6d ago
  • Junior Quantitative Trader

    Grupo Oricteropo Tropical

    Finance service representative job in Aguadilla, PR

    Job Description Who We Are Grupo Oricteropo Tropical (GO Tropical) is a Puerto Rican Act 20 company, established to provide services such as capital allocation, risk management, software development, and centralized management ("headquarters" for TransMarket Group) to its international affiliates and customers. We have the intensity and passion of a technology startup while maintaining our stability and storied history as a respected member of the global financial system for over 40 years. Our mission is to bless others through the services we provide and through the generous stewardship of the wealth we create. The impact we make with the work we do drives our humility, discipline, and pursuit of opportunity. GO Tropical is excited to provide a unique employment opportunity with our rapidly growing team in Aguadilla, Puerto Rico. Our long-term employee training and development proves we value our people and want them to succeed at all levels in their careers. We have an entrepreneurial culture and collaboratively develop our business with patience and discipline; we work hard, learn constantly, and relentlessly improve our expertise. Description Our Quantitative Traders are passionate about improving the global economy by facilitating risk transfer and restoring order to prices. At Go Tropical, you will be called on to work with teammates to eliminate inefficiencies and manage risk in the world's financial markets. As a Junior Trader, you will gain early exposure to real-time trading in order to develop situational awareness and a deep understanding of the market. In collaboration with Senior Traders and development through our formalized education program, you will have the scope to utilize risk management and strategic thinking skills to guide trades and explore new trading opportunities. The ideal candidate is intellectually curious, strives for continual improvement, has a disciplined appetite for risk, and is dedicated to mastering their market. Responsibilities Partner with Senior Traders to assist in and learn all facets of trading Develop expertise in relative value market fundamentals, quantitative modeling, and risk management Build and maintain quantitative model tools and analytics Manage real-time execution of semi-automated trading system Learn and analyze real-time trades Research and improve upon trading strategies Requirements Bachelor's, Master's, or Doctorate degree in a technical or industry related field such as, but not limited to, mathematics, statistics or mathematical finance with a graduation date between December 2025 and Spring 2026 Required coursework: Differential Equations, Linear Algebra, Multivariable Calculus, Probability or Advanced Statistics Minimum major GPA of 3.5/4 or equivalent scale Proficiency in Python required and some experience with C++ and other computer programming languages preferred Demonstrated passion for markets, finance, and trading such as, but not limited to personal trading, participation in trading competitions, attendance at firm discover days, industry related student groups or clubs and/or prior internship experience preferred Deep understanding of finance, math, and statistics Attention to detail and the ability to make sound judgments under pressure Strong work ethic and willingness to do what it takes to get the job done Ability to work in a fast paced and collaborative environment This position requires physical presence and is onsite at our office in Aguadilla, PR View our resources to help prepare for the interview process. Benefits We offer one of the most generous profit-sharing programs in the industry because we believe our employees should be able to take part in our rapid growth and success. We are proud to offer more world-class benefits for our employees and their families. Grupo Oricteropo Tropical (GO Tropical) is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
    $63k-103k yearly est. 10d ago
  • Language Services Associate

    Cayuse Holdings

    Finance service representative job in San Juan, PR

    **The Work** The Language Services Associate will provide language services support to clients by connecting them to qualified interpreters and translators across multiple platforms. This role will ensure services are delivered efficiently, accurately, and with a high standard of customer care. This position performs all duties and responsibilities in accordance with the Mission, Vision, and Core Values of Cayuse. The candidate mustreside in the following locationsthat are close to our clients as periodic visits may be required. **Dallas, TX, Portland, OR, Alameda, CA, Phoenix, AZ or State of Washington** **Responsibilities** **Key Responsibilities** + Receive and manage incoming interpretation and translation requests. + Assign qualified language professionals based on language, specialization, and availability. + Monitor task progress and ensure timely delivery of services. + Maintain clear and consistent communication with clients and interpreters/translators. + Assist in maintaining an up-to-date database of language professionals, including certifications and availability. + Track performance metrics and ensure compliance with service standards. + Identify gaps in language coverage and assist in recruitment efforts. + Guide new clients through onboarding, including service setup and expectations. + Provide responsive support and troubleshoot service issues. + Collect feedback and collaborate with internal teams to improve client experience. + Travel to client sites for consultations, presentations, and relationship-building. + Promote language services and identify upselling opportunities. + Represent the company at industry events and networking opportunities. + Other duties as assigned. **Qualifications** **Qualifications - Here's What You Need** + Bachelor's degree in Communications, Linguistics, Business, or related field (or equivalent experience). + 2+ years of experience in resource management, scheduling, or client services (language services preferred). + Strong organizational and multitasking skills. + Bachelor's degree in a related field (e.g., business administration, operations management, or linguistics) or equivalent experience. + Experience working with clients in a service-oriented industry, with a focus on building and maintaining strong relationships. + Familiarity with industry-specific platforms related to language services or translation management. + Proven ability to manage and allocate resources effectively under time-sensitive conditions. + Proficiency in CRMs, Translation Project Management and Interpreter Scheduling tools. + Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment. **Minimum Skills:** · Exceptional interpersonal skills with the ability to communicate in a clear, professional, and articulate manner. · Exceptional verbal and written communication skills. · Excellent organizational, analytical, and problem-solving skills with high-level attention to detail. · Proven ability to multitask and prioritize in a fast past environment with changing priorities; adaptable to change and a quick learner. · Must be self-motivated and able to work well independently as well as on a multi-functional team. · Ability to handle sensitive and confidential information appropriately · Proficient in MS Office, Word, Outlook, PowerPoint, and Excel. **Desired Qualifications:** · Multilingual abilities are a plus **Reports to: Language Services Program Manager** **Working Conditions** · Professional remote office environment. · Occasional travel required for onsite client visits · Must be physically and mentally able to perform duties extended periods of time. · Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position. · Must be able to establish a productive and professional workspace. · Must be able to sit for long periods of time looking at computer screen. · May be asked to work a flexible schedule which may include holidays. · May be asked to travel for business or professional development purposes. · May be asked to work hours outside of normal business hours. Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Cayuse is an Equal Opportunity Employer. All employment decisions are based on merit, qualifications, skills, and abilities. All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law. **Pay Range** USD $60,000.00 - USD $75,000.00 /Yr. Submit a Referral (**************************************************************************************************************************************** **Can't find the right opportunity?** Join our Talent Community (********************************************************** or Language Services Talent Community (******************************************************** and be among the first to discover exciting new possibilities! **Location** _US-_ **ID** _103641_ **Category** _Language Services_ **Position Type** _Full-Time Salary Exempt_ **Remote** _Yes_ **Clearance Required** _None_
    $16k-29k yearly est. 47d ago
  • Associate, Mortgage Servicing (Escrow Technician) - Temporary Role

    Oriental Bank

    Finance service representative job in San Juan, PR

    The Associate, Mortgage Servicing (Escrow Technician) executes all functions related to mortgage insurance, escrow disbursement administration, and tax payments. This position works on-site and reports to Oriental Center in San Juan, PR. MAIN DUTIES & RESPONSIBILITIES: Ensure mortgage insurance data is accurate in Horizon and IBS systems. Transmit the mortgage insurance payments to the government agencies. Complete the mortgage insurance automatic cancellation. Processes cancellation of mortgage insurance related to Paid Off loans. Reconciles escrow disbursements to finance account. Remit all insurance, escrow surplus and tax payments to Mailing to be sent to the corresponding customer and/or agencies. Receive requests for check substitution/replacements. Ensure all the disbursement documentation is digitalized. Executes the property tax payment process. Ensure tax data is accurate in Horizon and IBS systems. Send notification of changes letter to customer as needed. Processes Supplementary Tax Bill received from the CRIM (on a monthly basis). MINIMUM REQUIREMENTS: Bachelor's or Associate Degree in Business Administration or related field required. One (1) year of experience in servicing, banking, insurance or investment required. Mortgage experience is a plus. Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities. Proficiency in MS Office (Word, Excel, PowerPoint) required. Intermediate Excel proficiency preferred. Thorough analytical & problem-solving skills. Robust understanding of mortgage loans products highly desirable. Good problem solving and decision-making skills. Exceptional customer service skills. Excellent communications skills in writing and verbal in both English and Spanish required. WORK AUTHORIZATION & ELEGIBILITY: Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization. Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization. Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities) Recruitment Privacy Statement Compliance Posters
    $16k-29k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative Bilingual

    3500 Square LLC

    Finance service representative job in Arecibo, PR

    Job DescriptionCustomer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required Summary 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment!
    $13k-21k yearly est. 10d ago
  • Customer Service Representative

    Genpt

    Finance service representative job in San Juan, PR

    Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. • Responds to basic customer inquires regarding products, provides quotes, and handles order entry. • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements. • Orders items to ensure appropriate inventory levels are maintained for customers. • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order. • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory. • Determines the most cost effective shipping method for customer orders. • Partners with Account Representatives to ensure customer satisfaction. • Expedites backorders. May pull inventory and prepare order for shipment to customer. • May handle customer returns. • Performs other duties as assigned. EDUCATION & EXPERIENCE: Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination. KNOWLEDGE, SKILLS, ABILITIES: • Reliability, organization, and attention to detail required. • Strong communication skills including written, verbal, and listening. • Ability to multi-task and time management skills required. • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. • Product knowledge is preferred. COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $13k-21k yearly est. Auto-Apply 17d ago
  • Puerto Rico Store Customer Service

    Melaleuca 4.4company rating

    Finance service representative job in Guaynabo, PR

    Company Profile "Enhancing the Lives of Those We Touch by Helping People Reach Their Goals” Melaleuca has firmly supported this mission statement since our humble beginning in 1985. Everything we accomplish is done with an eye toward promoting the physical, environmental, financial, and personal wellness of those around us. Our focus has always been on wellness. By manufacturing and selling effective, high quality, natural, health oriented products we help people live more vibrant, healthier, and happier lives. When you walk through the doors at Melaleuca, you can feel it immediately. This is The Wellness Company. We have achieved consistent and profitable growth with our annual revenue consistently hitting over $2 billion dollars. We now have over 3,400 team members and operate in 19 countries around the world. Melaleuca is positioned to grow even more rapidly in upcoming years. To help keep up with this growth we are looking for an outstanding Customer Service Specialist to be part of our Melaleuca Store. Overview Provide World-Class Customer Service to our customers and employees. Ensure no or minimal wait times for our customers to complete order at checkout. Maintain a clean, brand and in-stock store throughout the day. Have a basic understanding of all Melaleuca products and services and able to articulate benefits and uses to our customers. Increase average orders through sales techniques, including but not limited to product education and upselling by face-to-face contact with customers. Responsibilities Essential Assembles and displays product specials and graphics in a pleasing professional presentation Ensures desired amounts of product are on the shelves by ordering and checking inventory levels and stocking as necessary Answers customer inquiries and questions with knowledgeable and professional assistance Performs suggestive sales by recommending additional products or tools (i.e., books, tapes, specials, etc.). Logs customer orders accurately and courteously by inputting correct data and being familiar with all products, policies, and procedures, etc. Fills accurately over‑the‑counter orders by taking the invoice from the printer, locating items on the shelf, bagging the order for the customer, etc. Maintains a clean professional store atmosphere by cleaning, arranging, and displaying of product Assists Coordinator with Cash Reconciliation, and balancing the tills each day. Follows proper opening and closing physical security routines. Additional Performs other duties as assigned or needed Qualifications Essential Thorough knowledge of company policies, procedures, and the company marketing plan. 10 key by touch. 40 wpm typing. Detailed work and organizational skills. Ability to analyze problems and create solutions. Ability to work independently and professionally and follow through on projects. Ability to prioritize and organize Ability to maintain confidentiality of sensitive areas. Written and verbal communication skills. Ability to work under stress. Standing, sitting, or walking for duration of shift. Manual dexterity for such duties as stapling, collating, sorting, filing, typing, writing, etc. Manual dexterity for such duties as wiping, dusting, cleaning, toting, etc. Communicate (hearing & speech) with individuals in person and by phone in a tactful and courteous manner. Visually read reports, computer screen, bottles, products, batch numbers, etc. Computerized accounts receivable experience. Good math skills (add, subtract, multiply, and divide). Strong customer relation skills for conflict situations. Ability to lift a minimum of 40 lbs. Pulling, stretching, bending, and lifting for duration of shift. Ability to perform the essential duties and responsibilities with efficiency and accuracy. Additional Ability to climb stairs. Word processing, graphics and spreadsheet skills. Ability to lift 40 lbs. Work overtime as needed Why Melaleuca Great culture-you'll become a part of a fast-paced team dedicated to a feel-good lifestyle brand dedicated to changing lives. Like the rest of Melaleuca, we are proud to be part of a values-driven organization that treats our team members with respect. Our team members and their families enjoy company parties and countless discounts around the community. We implement a very real open-door policy, and all team members are on a first name basis-it feels more like a family than a multi-national corporation. Excellent compensation-in addition to a competitive wage and bonus incentive program, we offer comprehensive benefits for our full-time team members that include all you would expect plus some remarkable surprises, such as a longevity bonus.
    $15k-23k yearly est. Auto-Apply 4d ago
  • BDC Service Representative

    F40 LLC

    Finance service representative job in San Juan, PR

    Job Description General description The Business Development Center (BDC) Coordinator is responsible for providing quality customer service and attention. Meet the needs and exceed the expectations of our client, through constant monitoring before, during and after the service. Work hand in hand with the Services Department to meet the goals established by the department. Essential Duties and Responsibilities: Receive calls from the Service Department. Identify the needs of GHK, LLC customers. using the scripts of the BDC Department. Guide them and offer them different service alternatives in order to coordinate an appointment. Create convenient appointments for clients, using the scripts of the BDC Department, with the purpose that they attend on the agreed day and time. The appointment must be registered through the CDK appointment system. Always in coordination with the Service Department (Advisor, Parts and Workshop; Manager and Workshop Manager) to guarantee that the resources are available to attend the appointment. Write down a progress note for every client with whom you have effective or ineffective contact, whether by phone, email, or voicemail. Coordinate and confirm appointments with our clients, using the scripts of the BDC Department, to ensure that they are presented and if any need arises (change of appointment, time, etc.) it is attended to. This is for the purpose of ensuring the client's visit. Ensure a good level of production among Service Advisors and Technicians available for the day in question. Keep a record of the clients mentioned, through the CDK system. Clients who do not show up for their appointments (No show) will be identified using the scripts of the BDC Department. The client will be called to verify why they could not attend their appointment and arrange it again. This is for the purpose of ensuring the client's visit. Have good management of time and equipment (computer, telephone, programs, etc.) through training on supplier portals and/or training with assigned instructors or Manager. This is so that they comply with the required functions of the position and the goals established in the department. Update and maintain our client's database using department guidance. This will help us stay in touch and maximize prospecting opportunities through the Follow-up Program and department guidelines. If necessary, meet with the Manager to review and update work plans. That is, re-coordinate scheduled appointments due to emergency cancellations or unplanned absences or due to lack of parts in inventory and they do not have the capacity to attend these appointments. Complete any additional tasks not covered in this list but related to the functions and duties of the BDC position. This means making special calls, writing letters, notes or any other matter that is directly related to customer service. Requirements High school diploma or more It must be organized (structured). Willing to work overtime and weekends. Oral and written communication skills (English and Spanish). Excellent interpersonal communication and writing skills. Ability to make decisions, establish priorities and work as a team *EEO
    $17k-27k yearly est. 7d ago
  • Customer Service Representative (Call Center)

    Worldnet Telecommunications LLC 4.1company rating

    Finance service representative job in Guaynabo, PR

    We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
    $14k-21k yearly est. Auto-Apply 36d ago
  • BDC Service Representative

    Ricardo Caballero Auto 4.4company rating

    Finance service representative job in Barranquitas, PR

    The BDC Service Representative interacts with prospective customers for the service department who contact them via telephone to provide guidance on the services and maintenance of their vehicle requirements and to arrange appointments with our company in RCA. He/she demonstrates and models the company values of high-quality service, integrity, respect, honesty and professionalism. Responsibilities: Prospecting customer appointments for the service area, this includes customers that are required by the brand Management of the Dealer FX platform, where customer information is accessed for service and appointments are made Responding and maintaining communication with the customer through the Messenger platform in Dealer FX Responding to Dealer FX Messenger Validating and prospecting appointments for customers who have not received service for a long time Checking available appointment slots for the week and the next to fill them Must meet a quota of 20 appointments daily Confirms and communicates service appointments by phone 48 hours in advance Returns missed calls from customers and reschedules if necessary Must comply with the retention of service customers 6 months, one (1) year and two (2) years for the Mitsubishi brand Make follow-up calls after the service provided 48 hours later Comply with 70% of appointments present Other duties may be assigned by your supervisor. Required Supervision: This position receives general direction from the BDC Manager. Requirements: High School Degree or Associate's Degree in Business Administration [preferred]. Six (6) months to one (1) year of experience in a similar position. Services in call center experience [preferred] Knowledge of CRM Basic knowledge of Excel and Word. Very good verbal and written communication in Spanish and English preferably. Excellent interpersonal skills. Ability to convince and negotiate. Math skills [addition and subtraction] Computer skills and knowledge. Ability to understand and follow instructions. Ability to move to other work areas. Organized Results-oriented and team-work oriented Detail-oriented Type of position: Full-time, Permanent contract Benefits: Professional development training. Private health insurance Uniform provided Christmas bonus Hours: Monday to Friday One day off on Saturdays and Sundays Work location: On-site employment *Equal Employment Opportunity
    $15k-25k yearly est. Auto-Apply 60d+ ago
  • Pharmacy Customer Service Assoc. Cert

    Walgreens 4.4company rating

    Finance service representative job in Corozal, PR

    Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Job Responsibilities/Tasks Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. * Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. * Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. * Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. * Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. About Walgreens Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. * Prefer good computer skills. * Prefer the knowledge of store inventory control. * Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly
    $16-18 hourly 27d ago
  • Finance Specialist

    Honeywell 4.5company rating

    Finance service representative job in Aguadilla, PR

    As a Finance Specialist here at Honeywell, you will play a key role in managing financial operations and ensuring accurate and timely financial reporting. Your primary responsibility will be to support various financial functions, including budgeting, forecasting, and financial analysis. You will work closely with cross-functional teams to provide financial insights and support decision-making processes. In this role, you will impact the financial performance of the company by providing accurate financial data and analysis, identifying cost-saving opportunities, and supporting strategic financial planning. Your contributions will help drive business growth and profitability. You will report directly to our Finance Manager and you'll work out of our Aguadilla, PR location on a Hybrid work schedule. KEY RESPONSIBILITIES * Process invoices on daily basis * Reply emails from suppliers, finance contacts, procurement, Service Now tickets. * GR/IR Analysis * UCP's follow up and analysis * Provide exceptional Customer Service and establish effective relationships with external suppliers and internal business customers such as Buyers, Managers, Controllers, and Banks YOU MUST HAVE * Minimum of 3 years of experience in Accounts Payable or a related finance role * Strong knowledge of financial principles and practices * Proficiency in financial analysis and reporting WE VALUE * Bachelor's degree in Finance, Accounting, or a related field * Experience with budgeting and forecasting * Strong analytical and problem-solving skills * Ability to work effectively in a fast-paced and dynamic environment * Experience with Exchange Rates and Mixed currency transactions BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, Educational Assistance; Parental Leave, Paid Time Off, and Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted 12/8/2025. U.S. PERSON REQUIREMENTS Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status under asylum or refugee status in the U.S.
    $52k-77k yearly est. 2d ago
  • Junior Algorithmic Trader

    Grupo Oricteropo Tropical

    Finance service representative job in Aguadilla, PR

    Who We Are Grupo Oricteropo Tropical (GO Tropical) is a Puerto Rican Act 20 company, established to provide services such as capital allocation, risk management, software development, and centralized management (“headquarters” for TransMarket Group) to its international affiliates and customers. We have the intensity and passion of a technology startup while maintaining our stability and storied history as a respected member of the global financial system for over 40 years. Our mission is to bless others through the services we provide and through the generous stewardship of the wealth we create. The impact we make with the work we do drives our humility, discipline, and pursuit of opportunity. GO Tropical is excited to provide a unique employment opportunity with our rapidly growing team in Aguadilla, Puerto Rico. Our long-term employee training and development proves we value our people and want them to succeed at all levels in their careers. We have an entrepreneurial culture and collaboratively develop our business with patience and discipline; we work hard, learn constantly, and relentlessly improve our expertise. Description Our Algorithmic Traders use their expert understanding of the financial markets and market microstructure to develop relative value arbitrage trading software and build and improve trading strategies. As a Junior Algorithmic Trader, you will have the opportunity to experience relative value arbitrage trading paired with innovative software. You will partner with Senior Traders to assist and learn all facets of automated trading. From researching and analyzing high-frequency tick data and trading performance, to building mathematical models and performing time series analysis, you will experience a deep dive into real-time trading and gain exposure to build your expertise. The ideal candidate is intellectually curious, technically analytical, and has the desire to learn and apply programming skills in a fast-paced environment (Python, C++). Responsibilities Work with Senior Algorithmic Traders to assist and learn all facets of automated trading Develop expertise in market microstructure, tick data, and automated trading systems Learn and master object-oriented programming languages (C++ and Python) Build and maintain trading quantitative model tools and analytics Develop, code, maintain and support production quality automated trading software and strategies Improve strategies and trade execution by performing post trade analyses and developing prediction models Requirements Pursuing a Bachelor's, Master's, or Doctorate in a technical field, such as but not limited to STEM or Finance, with a graduation date between December 2025 and Spring 2026, or 1-2 years of pertinent industry experience Required courses: Data structures, Probability, Statistic,s and Linear Algebra Minimum major GPA of 3.5/4 or equivalent scale Proficiency and experience in object-oriented programming languages, C++, Python, and/or Java preferred Proficiency and experience in Linux scripting are a plus Demonstrated passion for markets, finance, and trading, such as, but not limited t,o personal trading, participation in trading competitions, attendance at firm discovery days, industry-related student groups or clubs, and/or prior internship experience preferred Project or internship experience in data analysis, quantitative modeling, and/or machine learning Passion for math and software applied to markets and trading Strong understanding of computing, math, probability, statistics, and finance Strong work ethic and willingness to do what it takes to get the job done Excellent verbal and written communication skills Ability to work within a team in a fast-paced environment This position requires physical presence and is onsite at our office in Aguadilla, PR View our resources to prepare for the interview process Benefits We offer one of the most generous profit-sharing programs in the industry because we believe our employees should be able to take part in our rapid growth and success. We are proud to offer more world-class benefits for our employees and their families. Grupo Oricteropo Tropical (GO Tropical) is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.
    $63k-103k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative Bilingual

    3500 Square

    Finance service representative job in Arecibo, PR

    Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.S. Citizenship required 3500 Square LLC is seeking dedicated and bilingual Customer Service Representatives to join our on-site call center team in Arecibo, Puerto Rico. In this role, you will provide support to U.S. veterans by handling inbound calls, guiding them through processes, and ensuring they receive accurate information and assistance. This is a fast-paced, production-driven environment where strong communication, keyboarding accuracy, and multitasking skills are essential. Key Responsibilities Handle a high volume of inbound calls from veterans, providing clear guidance in English and Spanish. Accurately document call details and process service requests in company systems. Meet productivity and quality metrics (call handling, accuracy, timeliness). Maintain confidentiality and adhere to all compliance and security standards. Work collaboratively with supervisors and team members to ensure excellent customer experience. Schedule Second Shift: 11:00 a.m. - 8:00 p.m. (local PR time) Daylight Saving Adjustment: 12:00 p.m. - 9:00 p.m. (local PR time) Minimum Qualifications U.S. Citizen with ability to successfully pass a federal background check with fingerprinting. High School Diploma or equivalent required; Associate's degree preferred. Fully bilingual (English/Spanish) - must speak, read, and write fluently in both languages. Strong typing/keyboard skills and proficiency with Microsoft Office (Word, Excel, Outlook). Previous call center or customer service experience strongly preferred. Ability to work on-site in Arecibo, PR on a full-time schedule. Education & Certifications High School Diploma or GED required. Additional training or certifications in customer service, communications, or related areas is a plus. What We Offer Competitive hourly wage Paid holidays, vacation, and sick leave Health insurance and professional development reimbursement. Career growth opportunities in federal contracting services. How to Apply Make a difference by supporting veterans while building your career in a professional call center environment!
    $13k-21k yearly est. Auto-Apply 39d ago
  • Customer Service Representative (Call Center)

    Worldnet Telecommunications LLC 4.1company rating

    Finance service representative job in Guaynabo, PR

    We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities. Attends all call types - from order status, billing balances and/or repair status. To create and maintain service documentations for a new service request, claim or technical situations using the systems assigned by the company. Orientation for a new services or rates plans. Perform outgoing calls to confirm completed service and repairs orders. Promote and develop the VISION of the company within the group. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. In charge of handling all external and internal Customer issues related to service via telephone calls, email or fax, analyze them using the operations systems and to reply any request with a time frame of 30 to 60 seconds. Maintain an average call monitoring percentage of no less than 85% (Satisfactory). Responsible to refer any situation to the right area/department using the operations systems provided. In charge to manage in excellence all the Customer calls following the VISION of the Company. Responsible of handling the assigned duties and follow the ongoing process according to the rules and procedures established in the Operations Department. Assist the Customer in billing, collections request, services orientation, order status. Handle customer calls of repairs, but not limited to, POTS, and SF services. Complete basic troubleshooting for POTS services. Responsible to realize outgoing calls to confirm service for repairs and service orders completed, provide status and testing. Responsible of reporting and escalating to the Specialist, Supervisor or Manager any unusual situation with the service identified while communicating and helping the Customer. Responsible of updating on a daily basis all the operations systems and related departments with the corresponding information and actions taken in a short, detailed and clear manner to facilitate reading and understanding. Responsible of processing investigations or special projects required by the Supervisor in the time frame indicated. Responsible of keeping the Call Center Area well attended all the time including supporting the team task when another customer representative is out of the office. Assist in training and orientation of the new employees. Support and inform other area/departments regarding the services issues. Performs all other duties as required. SUPERVISORY RESPONSIBILITIES This Job has no supervisory responsibilities QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates Degree and two years of call center/ customer service experience and/or training or equivalent combination of education and experience. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performing the duties of this job requires the employee to sit, stand, and bend, and a normal range of hearing and vision. We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.
    $14k-21k yearly est. Auto-Apply 35d ago
  • Pharmacy Customer Service Assoc. Cert

    Walgreens 4.4company rating

    Finance service representative job in Aguadilla, PR

    Job Objectives Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Job Responsibilities/Tasks Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations * Provides customers with courteous, friendly, fast, and efficient service. * Recommends items for sale to customer and recommends trade-up and/or companion items. * Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. * Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. * Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. * Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. * Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. * Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). * Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. * Has working knowledge of store systems and store equipment. * Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. * Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). * Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. * Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. About Walgreens Founded in 1901, Walgreens (****************** proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities. Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. * Prefer good computer skills. * Prefer the knowledge of store inventory control. * Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly
    $16-18 hourly 7d ago
  • Finance Specialist

    Honeywell 4.5company rating

    Finance service representative job in Aguadilla, PR

    As a **Finance Specialist** here at Honeywell, you will play a key role in managing financial operations and ensuring accurate and timely financial reporting. Your primary responsibility will be to support various financial functions, including budgeting, forecasting, and financial analysis. You will work closely with cross-functional teams to provide financial insights and support decision-making processes. In this role, you will impact the financial performance of the company by providing accurate financial data and analysis, identifying cost-saving opportunities, and supporting strategic financial planning. Your contributions will help drive business growth and profitability. You will report directly to our Finance Manager and you'll work out of our Aguadilla, PR location on a Hybrid work schedule. **KEY RESPONSIBILITIES** + Process invoices on daily basis + Reply emails from suppliers, finance contacts, procurement, Service Now tickets. + GR/IR Analysis + UCP's follow up and analysis + Provide exceptional Customer Service and establish effective relationships with external suppliers and internal business customers such as Buyers, Managers, Controllers, and Banks **YOU MUST HAVE** + Minimum of 3 years of experience in Accounts Payable or a related finance role + Strong knowledge of financial principles and practices + Proficiency in financial analysis and reporting **WE VALUE** + Bachelor's degree in Finance, Accounting, or a related field + Experience with budgeting and forecasting + Strong analytical and problem-solving skills + Ability to work effectively in a fast-paced and dynamic environment + Experience with Exchange Rates and Mixed currency transactions **BENEFITS OF WORKING FOR HONEYWELL** In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, Educational Assistance; Parental Leave, Paid Time Off, and Paid Holidays. The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted 12/8/2025. U.S. PERSON REQUIREMENTS Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status under asylum or refugee status in the U.S. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
    $52k-77k yearly est. 2d ago

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