Finance service representative jobs in West Virginia - 770 jobs
Customer Service Representative - Part Time - Bank Plaza - Wheeling, WV
Wesbanco Bank Inc. 4.3
Finance service representative job in Wheeling, WV
Back Customer ServiceRepresentative - Part Time - Bank Plaza #51-8227 Wheeling, West Virginia, United States Apply X Facebook LinkedIn Email Copy Location
This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Bank Plaza - Wheeling, WV.
Market Wheeling Work Hours per Week 22.5 Requirements
High school diploma or GED required.
Cash handling and customer service experience preferred.
Job Description
Summary:
Helps foster a positive work environment that inspires, motivates, challenges, supports and provides ongoing recognition for exceptional performance. The Customer ServiceRepresentative (CSR) is charged with accepting and accurately processing transactions according to the Bank's policies and procedures. As the initial contact for new and existing clients, a CSR is charged with providing excellent customer service while identifying sales opportunities and performing account transactions. Determines the proper individual/line of business to handle sales opportunities and more complex customer services issues.
Essential Functions:
Excellent Customer Service
Perform Customer Transactions
Operational and Security Proficiency
Identify referral opportunities
Essential Duties and Responsibilities:
Personally models the standards of the Bank's Mission, Vision, and Pledge.
Accepts and accurately processes all financialservice transactions.
Responsible for CSR cash drawer and follows proper balancing and cash handling procedures.
Complies and operates within security and audit procedures.
Maintains a position of trust and responsibility by keeping all employee information and customer business confidential and in a secured location.
Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center.
Meets established individual referral goals as assigned.
Determines appropriate individual/line of business to handle sales opportunities and more complex customer service issues; follow up to ensure customer need was met.
Complete outbound customer calls as needed to support the sales and service needs of the Banking Center.
Develops and maintains working knowledge of the Bank's products and services.
Other Skills and Requirements:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner.
Proficient in Microsoft Outlook 365. Proficient computer skills are required and the ability to learn various Banking Software programs.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Must have strong product knowledge for the level of selling and successfully promoting products expected with position.
Ability to write simple correspondence.
Sound mathematical and analytical skills preferred.
Must have excellent organizational skills and the ability to multi-task and to be flexible.
Ability to lift and carry up to 25 lbs.
Must be available to work all hours of operations.
Full-Time/Part-Time Part-time Area of Interest Retail Services All Locations Wheeling, West Virginia, United States
$27k-30k yearly est. 3d ago
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Quant Trader (Sports Event Market Making)
Crypto.com 3.3
Finance service representative job in Ansted, WV
Job DescriptionA Sports Prediction Market Trader operates at the intersection of data analytics, financial expertise, and a passion for sports. This role involves market-making in sports prediction contracts and managing risk in sports prediction markets. The trader's objective is to leverage their understanding of both sports and market dynamics to maximize profits while carefully managing risks.Key Responsibilities
Market Making and Trade Execution: Systematically providing liquidity by posting buy and sell offers, narrowing spreads, and facilitating efficient market operations as appropriate.
Market Analysis: Continuously monitor a wide range of sports prediction markets-including but not limited to soccer, basketball, baseball, football, and emerging eSports-for price movements, liquidity, and volatility. Analyze historical data, trends, and live odds to identify trading opportunities.
Risk Management: Monitor overall portfolio risk, position limits, and exposure caps to stay within risk tolerance. Adjust strategies based on variance, probability shifts, and new information.
Trading Operations (BAU): Test and provide liquidity for new sports contracts when listed.
Trading Development: Collaborate with developers and risk managers to improve the trading infrastructure, including connectivity, pricing, execution, and booking logic.
Qualifications and Requirements
Bachelor's degree in Mathematics, Statistics, Economics, Finance, Computer Science, or a related discipline. Advanced degrees are an asset.
5+ years of profitable sports prediction trading experience on a leading trading desk in a bank, proprietary trading firm, or market-making shop.
Demonstrated experience in successfully building and managing trades.
Familiarity with Python and a keen interest in expanding your technical skillset.
Strong critical thinking skills and a commitment to continuous improvement.
Excellent organizational and interpersonal skills, with strong attention to detail.
Adaptive, self-motivated, enjoy challenges and responsibility, and thrive in fast-paced, competitive environments.
Experience with prediction market platforms, sports betting exchanges, or similar financial environments.
Ability to work effectively under pressure and in dynamic, fast-paced environments.
Typical Day-to-Day Activities
Monitor 24/7 market activity and update trading models with the latest data in collaboration with the team.
Conduct pre-market and post-market analyses of upcoming sporting events, identifying key opportunities and risks.
Place trades across multiple markets, responding to changes in live odds, news reports, and betting flows.
Communicate with team members to discuss strategies, notable events, and market shifts.
Monitor active positions, adjust orders, and hedge exposures throughout the day.
Analyze trade outcomes and refine predictive models for future events.
Prepare end-of-day summaries, performance reviews, and compliance reports.
***************** Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Are you ready to kickstart your future with us?
BenefitsCompetitive salary Attractive annual leave entitlement including: birthday, work anniversary 401(k) plan with employer match Eligible for company-sponsored group health, dental, vision, and life/disability insurance Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
About Crypto.com:Founded in 2016, Crypto.com serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Learn more at *******************
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
We may use artificial intelligence tools to analyze the content of your Resume/CV against the specific requirements for the position. The purpose is to support our recruitment team in reviewing applications more effectively. These tools assist our recruitment team in their evaluation of your application by providing recommendations, but they do not replace human judgment. Final hiring decisions are ultimately made by humans who consider the insights generated by the tools along with other relevant information. If you would like more details about how your personal information is processed, please contact us.
$70k-128k yearly est. Easy Apply 8d ago
Customer Service Representative
Fastsigns 4.1
Finance service representative job in West Virginia
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer ServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized.
FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service.
Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$24k-30k yearly est. Auto-Apply 60d+ ago
Part Time (30 Hours) Associate Banker, Beckley Main Branch, Beckley, WV
JPMC
Finance service representative job in Beckley, WV
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts - helping clients achieve their financial goals.
Job Responsibilities
Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - introducing them to our team of experts to help achieve their financial goals.
Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.
Required Qualifications, Capabilities, and Skills
Ability to put clients first and exceed their expectations - delivering attentive and friendly service, creating a welcoming environment.
Ability to build trusted relationships - demonstrating genuine care and concern during interactions with clients.
Ability to engage clients - communicating clearly and politely to understand and help, anticipating client needs.
Ability to quickly and effectively resolve client issues with attention to detail - providing a consistent client experience.
Ability to elevate the client experience - working collaboratively as a team to deliver seamless service with care and sincerity.
Ability to quickly and accurately learn products, services, and procedures.
Client service experience or comparable experience.
High school diploma or GED equivalent.
Preferred Qualifications, Capabilities, and Skills
Strong desire and ability to influence, educate, and connect customers to technology solutions.
Cash handling experience.
$46k-98k yearly est. Auto-Apply 60d+ ago
Mortgage Banking Associate
First National Trust Company
Finance service representative job in Morgantown, WV
Primary Office Location:449 Fortress Blvd. Morgantown, West Virginia. 26508.Join our team. Make a difference - for us and for your future.
Mortgage Banking Associate
Business Unit: Mortgage Administration
Reports to: Varies based on assignment
Position Overview:
This is a developmental position connected to an experienced Mortgage Banking Consultant (MBC) or Mortgage Banking Specialist (MBS). The Mortgage Banking Associate, with guidance and coaching from the affiliated MBC or MBS, is primarily responsible for originating residential mortgage loans through internal and external referral sources, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives (Customer Onboarding, External Sales Activities, Customer Satisfaction Results, and Loan Quality).
Primary Responsibilities:
Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals.
Counsels customers on lending options and solutions to meet their needs.
Supports and facilitates key banking partnerships.
Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations.
Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
BS or BA degree preferred. Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$51k-107k yearly est. Auto-Apply 11d ago
Customer Service Representative (CSR)
Clear Mountain Bank 3.2
Finance service representative job in Fairmont, WV
Job Description
Are you ready to jumpstart your career in the banking industry? Clear Mountain Bank is seeking a Full Time CSR to join our NEW White Hall branch located in White Hall, WV. As a Customer ServiceRepresentative at Clear Mountain Bank, you play a crucial role within our Retail Delivery System. Reporting to the Teller Supervisor, your main focus will be on providing exceptional service to customers through handling various banking transactions. Apart from your core responsibilities, you'll also be involved in sales activities aimed at attracting new customers and deepening existing relationships. By mastering the deposit account opening process, you'll contribute to the overall branch sales function. Additionally, you'll be responsible for cash balancing, ensuring compliance with relevant regulations, and staying within drawer limits. Join our dynamic team and be a part of our forward-thinking approach to banking.
clear mountain bank: what drives us?
We care about our team and the communities we serve. Clear Mountain Bank is more than a local community bank; we are a team of passionate and dedicated individuals driven by integrity, value, service, and community. Thanks in large part to these standards, our team averages a tenure that doubles that of the national average. As our saying goes, we have roots where others have branches. And because of that, Clear Mountain Bank is committed to volunteering and supporting the various organizations in our community, as we have done for more than 130 years.
What we're looking for in a Customer ServiceRepresentative (CSR)
Knowledge and key skills required for the position are:
High School diploma or equivalent
1-2 years related experience in the banking environment
computer skills
friendly & personable
high level of integrity
detail-oriented
multi-tasker
strong communication skills
Will you join our team?
If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!
Background and Drug Screening Required
$23k-27k yearly est. 18d ago
Financial Services Representative 1
City National Bank of Wv 4.9
Finance service representative job in South Charleston, WV
Equal Opportunity Employer, Including Disability/VETS
Summary Description
Provides excellent customer service, ensuring that all customer needs are met. Manages lobby traffic and helps to reduce customer wait times. Serves as primary contact for resolving routine and complex problems on customer accounts. Demonstrates proficiency in handling a variety of tasks and responsibilities including the performance of the essential functions of a CSR as well as the ability to respond to the sales and service needs of bank customers. The amount of time spent performing each function varies based on the personnel and traffic of each branch location. Primary focus is meeting the immediate needs of bank customers, while also looking for opportunities to enhance and expand relationships.
Essential Functions
Consistently executes City's phone, platform and CSR service standards to provide excellent customer service
Displays a positive and professional attitude at all times
Actively promotes and sells the bank's products and services to prospective and existing customers by using City's customer conversation model to uncover customer needs
Accurately processes routine banking transactions and service and maintenance requests including, but not limited to, check cashing, deposits, withdrawals, account transfers, loan payments and debit card disputes
Maintains and balances a working cash supply
Assists customers with routine maintenance and complex service issues; sees through to complete resolution
Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
Develops and maintains customer relationships; actively seeks referral resources from existing customers
Refers customers to other departments and business partners appropriately
Maintains an up to date knowledge of bank products and services
Maintains general knowledge of the competitive environment
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Position Requirements
High school diploma or equivalent
Demonstrated sales and service skills
Ability to multi-task, organize, and prioritize to ensure excellent customer service
Displays professional dress and demeanor
Personal computer proficiency
Cash handling experience preferred
1-2 years of retail banking experience preferred
Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes review of the candidate's financial responsibility, character, and general fitness prior to placement in the role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
Work is generally performed indoors in environmentally-controlled conditions
Typically the employee may sit to perform the work; however, there may be some standing, walking, bending and lifting 5-10 pounds
Critical Skills / Expertise
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or the ability to learn) the bank's operating systems, policies and procedures
$50k-81k yearly est. Auto-Apply 48d ago
Customer Service Representative - Whg
Troy Group 3.7
Finance service representative job in Wheeling, WV
The Customer ServiceRepresentative drives customer retention and revenue growth by delivering a frictionless service experience. This role manages the full customer lifecycle - from inquiry to order fulfillment - ensuring accuracy, responsiveness, and proactive communication across phone, email, and chat channels.
Core Responsibilities
Process customer orders, returns, and change requests with precision and urgency.
Respond to product, pricing, and order status inquiries within defined service level agreements.
Prepare and issue customer quotations and warranty renewals.
Validate product availability, freight rates, and delivery timelines before confirming orders.
Collaborate cross-functionally with Operations, Sales, and Product Management to resolve complex customer issues.
Identify upselling and cross-selling opportunities through consultative engagement.
Capture and escalate recurring customer pain points to improve process efficiency.
Maintain accurate CRM and ERP data for all customer transactions and communications.
Support continuous improvement initiatives related to customer experience, order accuracy, and response time.
Qualifications
Minimum 2 years of B2B customer service or inside sales experience.
Strong attention to detail and commitment to service excellence.
Proficiency in Microsoft Office and familiarity with ERP, CRM, & OLS platforms (e.g., NetSuite, HubSpot, Shopify).
Excellent verbal and written communication skills.
Demonstrated ability to prioritize, multitask, and perform under pressure in a fast-paced environment.
Team-oriented mindset with a bias for accountability and follow-through.
$25k-32k yearly est. 20d ago
Mortgage Banking Associate
First National Bank (FNB Corp 3.7
Finance service representative job in Morgantown, WV
Primary Office Location: 449 Fortress Blvd. Morgantown, West Virginia. 26508. Join our team. Make a difference - for us and for your future. Mortgage Banking Associate Business Unit: Mortgage Administration Reports to: Varies based on assignment
Position Overview:
This is a developmental position connected to an experienced Mortgage Banking Consultant (MBC) or Mortgage Banking Specialist (MBS). The Mortgage Banking Associate, with guidance and coaching from the affiliated MBC or MBS, is primarily responsible for originating residential mortgage loans through internal and external referral sources, counseling mortgage customers around solutions to their lending needs, providing excellent customer service, and supporting all key channel initiatives (Customer Onboarding, External Sales Activities, Customer Satisfaction Results, and Loan Quality).
Primary Responsibilities:
Builds relationships with internal and external referral sources through key sales strategies and activities to achieve expected performance goals.
Counsels customers on lending options and solutions to meet their needs.
Supports and facilitates key banking partnerships.
Provides excellent service and supports an outstanding customer mortgage experience. Effectively manages loan pipeline to meet key milestones such as delivering initial documentation, closing dates, rate expiration dates, pricing, and compliance related expectations.
Provides feedback to management on process efficiencies, relationship processing performance, and overall customer experience for relationship processing partner. Assists with recruiting and hiring of support team members as needed.
Performs other related duties and projects as assigned.
All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:
High School or GED
Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:
3
Skills Required to Perform the Primary Responsibilities of this Position:
Excellent customer service skills
Excellent communication skills, both written and verbal
Excellent organizational, analytical and interpersonal skills
Ability to use general office equipment
Ability to use a personal computer and job-related software
MS Word - Basic Level
MS Excel - Basic Level
MS PowerPoint - Basic Level
BS or BA degree preferred. Must possess a Nationwide Mortgage Licensing System and Registry identifier. Experience with Easylender, Uni-form and Genesis.
Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:
N/A
Physical Requirements or Work Conditions Beyond Traditional Office Work:
N/A
Equal Employment Opportunity (EEO):
It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.
$42k-49k yearly est. Auto-Apply 10d ago
207 - Suncrest - Customer Service Representative
First United Corporation 4.6
Finance service representative job in Morgantown, WV
Job Reporting Relationships Supervised by: Community Office Manager Supervises: None Basic Qualifications Education/Training: A high school diploma or equivalent with an emphasis in a business or accounting curriculum; successful completion of First United Bank & Trust CSR Training Program; obtain and maintain appropriate Bank Product Knowledge Certification.
Skill(s): Moderate reading, writing, and grammar skills; proficient analytical and mathematics skills; proficient communicative and interpersonal relations skills; proficient eye-hand coordination; ability to operate various office machines; technical supervisory skills sufficient to provide guidance and training to other Customer ServiceRepresentatives; ability to lift approximately fifty (50) lbs. of coin; visual and auditory skills.
Experience: A minimum of two (2) years' customer service experience in related positions normally required.,.
General Responsibilities
Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information. provide technical guidance to customers around bank technology through demonstrations and assistance. Must demonstrate MYBANK core values and uncommon service standards; including: Modeling helpfulness, Yielding to the customer, Being passionate, Adapting solutions, Nurturing trust, Keeping it personal.
Essential Duties
1. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:
a. Greets and serves customers in a friendly and courteous manner.
b. b. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
c. Accepts and processes deposits of various account types.
d. Cashes checks within approved authority and operating policy.
e. e. Sells Cashiers Checks.
f. f. Recommends and demonstrates account service technology to enhance customer experience.
g. g. Completes CTR reports for multiple transactions or for transactions of $10,000 or more in cash.
h. h. Processes loan payments, and other related payments.
i. Processes night deposits and mail deposits.
j. Maintains branch cash vault.
k. Maintains an approved level of cash; turns in excess and mutilated cash.
l. l. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.
m. Prepares reports relating to the function, e.g., currency transactions, BSA reports, etc.
n. Processes daily work on Branch Capture for transmission to corporate office.
o. Maintains supplies and an awareness of Teller supply inventory control; orders coin and currency for branch as needed.
2. Refers customers requiring loan or deposit account servicing, inquires about bank products and services or opening new accounts to the branch Relationship Advisor, Community Office Manager or appropriate business line specialist.
3. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information.
4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
5. 5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
6. 6. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
7. 7. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.
8. 8. Provides technical guidance and training to other Customer ServiceRepresentatives.
Ancillary Duties
1. May be required, on occasion, to provide safe deposit box services to customers.
2. 2. May be required to provide support in non-paying and receiving activities, e.g., new accounts, loans, etc.
3. May be required to balance and/or service ATM machines.
4. May be required to verify coin for vault cash control purposes.
5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.
Job Location
Various locations as assigned
Equipment/Machines
1. Telephone
2. Calculator
3. Copy machine
4. Fax machine
5. PC/Computer keyboard
6. Printer
7. Currency/Coin machines
8. Branch Capture equipment
9. Cash Advance equipment
10. ATM machines
11. Sorter
12. Currency verifier
13. Combination lock
14. Check cutter
15. Office doors & security equipment
Full Time Employment Benefits: Fulltime hourly-paid employees will be provided 12-days of Paid Time Off (PTO), that is accrued 1-day for each month worked. After the completion of 90-days of employment accrued PTO can be used for any purpose including being paid for absences or vacation time. At the end of the first year of employment, any unused PTO will be converted to the employee's sick time accrual. Sick time will begin accruing effective on the employees first year anniversary up to 120 days. At that point, PTO is no longer available; and any paid absence will be eligible under the sick, vacation, personal and family sick pay policy. After one year of service the employee is eligible for their annual vacation benefit.
Salaried-paid employees are not eligible for PTO and accrue paid sick days at 1-day per month; and any vacation time that has been approved for the 1st year of employment.
12 paid holidays, 2 Personal days, 2 Family Sick days, 2 Volunteer Days after completion of 90 days of employment. Eligible for Health Care, Dental and Vision (single and family) the first of the month following 30 days of full-time employment. 401(k) eligible on the first day of the month following 30 days of employment with employer match available. Company Wellness Program. Company Stock program available after 1 year of employment. Annual Performance Reviews completed, and salary increase amount given based on individual performance.
This position is an hourly position eligible for overtime.
Hourly Range
Minimum: $15.00
Maximum: $22.12
$15-22.1 hourly 60d+ ago
Financial Aid Representative
WVJC | UCI | EOC
Finance service representative job in Morgantown, WV
WVJC is seeking a motivated professional to join the financial aid team as a Financial Aid Representative. You will provide customer service to prospective students during the interview & recruitment process, to currently enrolled students, and to students preparing for graduation. The Financial Aid Representative responsibilities include, but are not limited to, processing financial aid applications, awarding and adjusting aid, certifying alternative loans and exit advising. Must demonstrate self-motivation with a high degree of organizational skills to be successful in a fast paced environment.
Responsibilities:
Advise students and parents regarding the different financial aid programs, eligibility, application procedures and the loan and grant awarding process.
Interview prospective students by assisting the student with the Free Application for Student Aid (FAFSA) in an effort to retrieve the EFC and consequently determining need for State and Federal Financial Aid programs, and providing the student with a financial package to fit his/her individual circumstances while also paying attention to other factors such as 90/10 and default prevention.
Process financial aid applications to determine eligibility.
Send notifications concerning incomplete applications and request for required documentation.
Calculate financial need based on eligibility and cost of attendance. Provide loan advising to students.
Analyze and understand complicated federal and state regulations to ensure compliance with Title IV.
Interface with Admissions, Student Services, faculty members and other staff members.
Complete second year packaging with students by assisting the student with the Free Application for Federal Student Aid. Provide the student with a second year financial package to fit his/her individual circumstances. Complete the required second year financial aid enrollment paperwork with the student.
Complete exit interviews for all students who are completing their enrollment either by graduation or by withdrawal.
File all appropriate exit interview paperwork in the student's file.
Present to prospective and current students and complete any other duties as assigned by the Campus President.
Qualifications:
Associate degree, preferred but not required, within accounting, finance or related field (Preferred)
Some experience within a related field (Preferred)
Strong computer skills
Ability to multi-task and manage projects
Problem solving and critical thinking skills
Customer service oriented
Effective communication skills
Schedule:
Hybrid Position- 2 days in office, 3 days remote
· 3 day hour shifts (9-5)
· 2 'late' shifts (12-8)
· Monday to Friday
Insurance such as medical, health, dental, and vision is not provided.
While a Financial Aid Representative is responsible for fulfilling all primary responsibilities listed above to achieve the immediate goals of the campus, he/she is responsible to meet all organization goals. As such adjustments or additions to these responsibilities and the methods by which they are achieved may be required by management to ensure operational effectiveness and efficiency across departments, campuses and the organization as a whole.
The Institution prohibits sex discrimination in any education program or activity that it operates. Notice of non-discrimination is located at *************
#WVJC1
$35k-71k yearly est. 60d+ ago
Customer Service Rep(01352) - Lincoln & Mineral Streets
Domino's Franchise
Finance service representative job in Keyser, WV
Job Description ABOUT THE JOB
Are you a lively, happy, self-motivated person? Are you looking for a job with energy and flexibility? Whether you are looking for your first job, a part-time job, or a second job for some extra cash, Domino's is the perfect place for you!
JOB REQUIREMENTS
Must be 16 years of age or older with reliable transportation.
Have a positive and helpful attitude
Willing to conform to all image and uniform standards of Domino's Pizza
Ability to work alone and with others
Desire to meet high quality control standards, even in fast-paced circumstances
JOB DUTIES INCLUDE:
Receive and process customer orders, both in-store and on phone
Prepare all products
Stock ingredients in storage areas, production area, and walk-in cooler
Clean equipment and facility daily
Distribute various marketing materials
Communicate verbally with a positive attitude with customers and fellow team members
Additional tasks as requested by management team
ESSENTIAL FUNCTIONS/SKILLS
Ability to add, subtract, muliply, and divide accurately and quickly (may use calculator)
Ability to make correct monetary change
Ability to enter orders using a computer keyboard and touch screen
Strong hand/eye coordination
Ability to receive instruction and complete tasks within a specified period of time
PHYSICAL REQUIREMENTS
Most tasks are performed from a standing position and team members are expected to remain in this position for extended periods of time.
Team members will occasionally be required to lift up to 30 pounds and rarely lift up to 50 pounds
Team members must infrequently climb ladders to perform cleaning duties, change signs, perform maintenance
Crouching, bending, and reaching are performed frequently when preparing products, stocking, and cleaning
Additional Information
All your information will be kept confidential according to EEO guidelines.
$24k-32k yearly est. 9d ago
Customer Service Representative - Clarksburg, WV
Kedia Corporation
Finance service representative job in Clarksburg, WV
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$24k-31k yearly est. 3d ago
Member Services Representative
Planet Fitness-United Fitness Partners
Finance service representative job in Cross Lanes, WV
THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member ServicesRepresentative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived! United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member ServicesRepresentative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create “raving fans” by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.
You will ensure our club is super clean because our members value this and we're known for that too.
Finding new and current members to join the fitness trainer in fitness classes.
You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
United FP offers competitive salaries, PF Black Card membership and opportunities for growth.
Qualifications
What You'll Bring to the Table:
Birthdate that confirms you are a minimum of 18 years of age.
Passion for helping others.
Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
On-time dependability because you know people are counting on you.
High School diploma or GED equivalent.
Physical Demands:
Must be able to occasionally lift, push, or pull at least 50 lbs.
Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.
$19k-28k yearly est. 12d ago
Relationship Banker
New Peoples Bankshares
Finance service representative job in Princeton, WV
NON-EXEMPT PRIMARY PURPOSE Responsible for customer service duties, sales, and relationship management while reaching established goals. Regularly achieves the New Peoples Bank delivery process and product knowledge to develop customer relationships by performing the essential functions listed below.
ESSENTIAL FUNCTIONS
1. Maintain basic knowledge of all New Peoples Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts.
2. Demonstrate a helpful, professional, friendly attitude at all times and commitment to the high customer service standards expected at New Peoples Bank.
3. Serve as customers' single point of contact on all New Peoples Bank products and services.
4. Identify and match customer product needs with New Peoples Bank products and services by interviewing customers and discussing their financial needs including making referrals to other staff members and departments to ensure customer needs are met.
5. Meet performance goals more often than not and actively participate in all sales campaigns.
6. Retain existing customers and develops new customer relationships.
7. Implement all sales strategies, including new products and services developed by management.
8. Service customers by processing a variety of transactions quickly with minimal or no errors according to established New Peoples Bank policies and procedures; including but not limited to: accepting checks for cash and deposit; processing payments for loans and other services; maintaining logs and processing "subject to count" and mailed deposits; completing incoming and outgoing wire documentation.
9. Issues cashier checks, processes coin, and orders customer checks according to New Peoples Bank policies and procedures; assessing appropriate fees for all services.
10. Verify all transactions, place holds as appropriate and proof cash drawer upon completion of assigned shift to ensure compliance with New Peoples Bank standards policies. Seeks assistance as needed to resolve proof discrepancies.
11. Assist with night deposit procedures daily.
12. Redeem savings bonds, setting up tax addenda's appropriately.
13. Adhere to all Bank safe deposit box operational procedures, accept and process safe deposit box payments and update customer accounts accordingly.
14. Handle customer complaints or questions and determine whether manager input is needed.
15. Research, correct and re-issue new debit cards for customers with unauthorized transactions or lost/stolen cards including PIN re-issue in adherence to New Peoples Bank policies and procedures including accurate filing of necessary paperwork.
16. Complete holds and stop payment forms for checking and savings accounts as requested.
17. Assist customers with ITM related issues.
18. Follow proper procedures accurately and efficiently for all customer-servicing activities performed.
19. Perform security function by opening and closing bank and vault, and ensuring overall safety and security of bank grounds.
20. Perform Vault Custodian duties, as needed.
21. Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor.
22. Work in a team setting on various projects including employee contests, sales programs, etc.
23. Adhere to established standards and policies and procedures.
24. Deliver strong community visibility.
25. Provide assistance to lending personnel with related duties.
26. Be familiar with all security procedures and equipment.
27. Pursue personal development opportunities to improve knowledge as it relates to the position, compliance, and the Bank in general.
28. Maintain customer confidentiality in accordance with New Peoples Bank policies.
29. Perform other related duties and responsibilities as required and assigned.
30. Regularly refresh knowledge of and familiarity with online, mobile, electronic and traditional products and services. Regularly practice/rehearse customer conversation and engagement skills around the entire suite of New Peoples Bank products and services. Invite customer respect by demonstrating product and service knowledge and engaging customers around the benefits of using them.
Requirements
EDUCATION / EXPERIENCE
High school diploma or general education degree (GED) less than one year of teller experience; or an equivalent combination of education, training, and experience which provides the required knowledge and abilities; Bachelor's degree from four-year college or university preferred. 1 year of business or retail experience required. Must successfully complete required training.
KEY COMPETENCIES
* Knowledge of the general operations and procedures of New Peoples Bank.
* Ability to meet and deal tactfully and courteously with the staff and general public.
* Ability to establish and maintain effective working relationships with coworkers, contractors, the general public, customers, and local, state, and federal officials; ability to communicate with people from a broad range of socioeconomic backgrounds.
* Passion for customer service.
* Professional etiquette.
* Excellent verbal and written communication skills.
* Proven sales skills.
* Working knowledge of Microsoft Office products. Ability to master job specific software and hardware components.
EEOC STATEMENT
New Peoples Bank is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
$30k-39k yearly est. 13d ago
Customer Service
Arias Agency
Finance service representative job in Morgantown, WV
*Voted top Work place in Morgantown and Pittsburgh in 2014 and 2015* Due to extreme growth we are currently expanding and looking for career minded professionals as well as entry-level career seekers! Reasons to apply: Merit based promotions!
*Full and paid training!
*Benefits (life, health, accident, retirement) after 90 days with the company!
*Growing company with amazing and unique work environment!
Job Type: Full-time
Job Description
Positions available include entry level Management and Customer ServiceRepresentative!
As a company we work alongside unions where we are in charge of the development and customization of membership services and benefit programs for several groups. Duties Include: Provide excellent customer service in person and over the phone to educate our members about their financial tools and to build client relationships with existing members.
Qualifications
Required education:
High school or equivalent
$24k-31k yearly est. 3d ago
Customer Service Rep
TCH Group, LLC 2.9
Finance service representative job in Weirton, WV
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$25k-32k yearly est. 1d ago
Customer Service Rep
Carsonvalleyhealth
Finance service representative job in Weirton, WV
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$24k-32k yearly est. 1d ago
New Accounts Representative/Teller
West Union Bank 4.0
Finance service representative job in Harrisville, WV
Job DescriptionWEST UNION BANK
Job Title: New Accounts Representative/Teller III
West Union Bank location in Harrisville, WV, is looking for an enthusiastic person to join our team as a full-time New Accounts Rep./Teller!
West Union Bank encourages you to do your best, and provides room for you to grow, both in your skills and in your career. Our company is a fun and rewarding place to work. We greatly value educating our staff and in providing excellent customer service. We will give you opportunities to help your local community, both in and outside of your branch. Our business has successfully operated for over 130 years because we are driven by our commitment to our customers and employees. In order to represent our company, you'll need excellent interpersonal skills, need to enjoy helping people, have an interest in learning new tasks, and thrive in a high energy environment. Previous New Accounts/Teller experience preferred. You will open, process and do file maintenance for deposit accounts. You will also perform teller duties, including wire transfers. To be successful, you will need to stay up to date on key regulations and bank policies.
Benefits:
401(k): We match half of what you invest, up to the Bank paying 3% of your annual rate of pay.
Comprehensive Dental & Eye Insurance: We pay 100% of Employee Dental and Eye Premiums. Dependent Dental & Eye Insurance are very reasonable.
Comprehensive Health Care: We pay 90% of Employee and 50% of Dependent Health insurance Premiums.
Flexible Spending Plan: Optional Enrollment to set aside funds pre-tax for health and/or dependent care expenses.
Life insurance: We pay 100% of a Life Insurance Policy for Full Time Employees along with AD&D and Long-Term Disability. This also comes with an Employee Assistance Program.
One Hour Paid Lunch
Monthly Gym Membership Reimbursement
Paid time off: Holidays, Vacation, Sick and Personal Leave
Reduced and Free Bank Services for Employees
Referral program
Tuition reimbursement: For Banking Related Courses Taken While Employed
Job duties:
Opens and processes new demand and time deposit accounts including Prime Interest Accounts, IRAs, certificates of deposit; understands and is able to explain all disclosures given to customers. Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information. Orders checks, debit cards, provides starter checks, and may perform wire transfers. Researches and resolves problems. Responds to customer inquiries on account status. Maintains files on accounts. Refers customers to other departments as appropriate. Keeps informed of changes in bank services or procedures. Complies with Bank Secrecy Act, Anti-Money Laundering, GBLA, OFAC and USA PATRIOT Act including Customer Identification Program for new customers, accurately completes new account activity profiles, identifies high risk accounts at account opening, and reports suspicious activities to supervisor. Performs all teller duties. Must be knowledgeable about the process of resolving compromised debit cards. Must be able to complete error resolutions for customers. Maintains daily reports, closes accounts and files all branch new accounts work. Works on Teller Line as needed. Duties as assigned.
Job Skills:
Excellent communication and telephone skills required.
Works well with public and co-workers required.
Operation of fax machine, adding machine, copier, and typewriter.
Basic computer skills required.
Knowledge and understanding of bank products.
Knowledge and understanding of government rules and regulations pertaining to CD/IRAs and deposit accounts and bank policies and procedures for CD/IRAs and deposit accounts.
Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, Customer Identification Program for new customers, and new account activity profile. Identifies high risk accounts at account opening and reports suspicious activities to supervisor.
Equal Opportunity Employer.
West Union Bank does not discriminate against applicants based on any protected characteristics, including, but not limited to, race, ethnicity, color, national origin, religion, age, sex, sexual orientation, gender identity, family status, disability, medical or genetic condition, veteran or active military service status or any other basis protected under federal, state or local law.
West Union Bank (the "Company") may request from a consumer reporting agency and for employment-related purposes, a "consumer report(s)" (commonly known as "background reports") containing background information about you in connection with your employment, or application for employment, or engagement for services (including independent contractor or volunteer assignments, as applicable).
HireRight, LLC ("HireRight") will prepare or assemble the background reports for the Company. HireRight is located and can be contacted at 100 Centerview Drive, Suite 300, Nashville, TN 37214, **************, ***************** - http://*****************.
The background report(s) may contain information concerning your character, general reputation, personal characteristics, mode of living, or credit standing. The types of background information that may be obtained include, but are not limited to: criminal history; litigation history; motor vehicle record and accident history; social security number verification; address and alias history; credit history; verification of your education, employment and earnings history; professional licensing, credential and certification checks; drug/alcohol testing results and history; military service; and other information.
If you are offered an interview, you must consent to the Company obtaining these consumer reports about you.
$34k-40k yearly est. 17d ago
Customer Service Representative
Cornerstone Building Brands
Finance service representative job in Pennsboro, WV
ABOUT THE ROLE As a Customer Success Representative, you'll be part of a dynamic team where your contributions to providing premier customer care are valued, and your professional development is prioritized. Join us and become an integral part of our winning team.
This is a hybrid role based out of our Pennsboro, WV plant requiring 2 days in the office per week.
WHAT YOU'LL DO
Customer Support:
Serve direct customers and consumers by providing product and service assistance and resolving issues to ensure a high-quality customer experience. Take personal responsibility for each interaction, regardless of brand, to ensure customer needs are met from initial order receipt through delivery, invoicing, and warranty. Complete all assigned responsibilities within the requested timeframes.
Account management:
Ensure leadership and sales team members are informed of pertinent activities related to each customer account. Monitor orders using routine exception reports and intervene as necessary to ensure smooth processing and maximum customer satisfaction.
Information Accuracy:
Provide customers with accurate information regarding pricing, market conditions, product updates, and any other factors that may impact their order. Ensure clear communication and understanding of any changes or issues. Encourage use of portal, as appropriate.
Issue Resolution:
Assist customers and sales team members with inquiries or problems concerning their orders, such as quality, delivery coordination, product availability, pricing, and billing. Provide prompt and efficient responses to ensure swift resolution.
Technical Support:
Offer product technical information to respond to customer inquiries and recommend alternative materials or products when necessary. Connect customers with qualified divisional personnel for more sophisticated technical inquiries.
Collaboration:
Partner with sales and operations teams to ensure a premier customer experience is achieved through effective communication and collaboration.
Escalation Management
: Promptly engage Team Leads when appropriate to ensure escalated issues are promptly addressed.
Continuous Improvement
: Support colleagues by contributing to process improvements and special projects aimed at increasing customer satisfaction and optimizing internal workflows.
Qualifications
Qualifications:
Education
: High School Diploma or equivalent required; bachelor's degree is a plus.
Experience
: 1-2 years of proven direct customer and consumer support experience, preferably in the building products industry.
Industry Knowledge
: Understanding of the building products industry and sales management experience in dealer, distribution, and/or two-step channel segments prefer.
Technical Proficiency
: Proficient in telecom software; Microsoft Office applications including Word, Excel, PowerPoint, and CRM.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Why work for Cornerstone Building Brands?
Our teams are at the heart of our purpose to positively contribute to the communities where we
live, work and play
. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.
Cornerstone Building Brands is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster
here
. You can also view Your Right to Work Poster
here
along with This Organizations Participation in E-Verify Poster
here
. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at ************ or
[email protected]
. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at ************ or
[email protected]
. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
All your information will be kept confidential according to EEO guidelines.
California Consumer Privacy Act (CCPA) of 2018
Must be at least 18 years of age to apply.
Notice of Recruitment Fraud
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.
$24k-31k yearly est. 3d ago
Learn more about finance service representative jobs