Remote Firefighters First Federal Credit Union job
This is a remote position. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Currently, we have an immediate opening for a Knowledgebase Specialist to join our team! The Knowledgebase Specialist manages and optimizes the credit union's knowledgebase system to ensure accurate, accessible, and reliable information for all employees. This role manages content, simplifies complex policies and procedures, and collaborates with subject matter experts to keep information current. The Specialist supports new product and process rollouts by ensuring documentation is complete and ready at launch, and uses data and feedback to identify gaps, improve information architecture, and enhance overall employee efficiency.
Primary Responsibilities:
Maintaining and optimizing the generative AI-based knowledgebase system and its integrated technologies to ensure accurate content delivery and preserve system integrity.
Establishing and monitoring key performance indicators (KPIs) related to knowledgebase content accuracy, answer not found or error rates, as well as usage and engagement metrics.
Developing clear, accurate knowledgebase content that supports all employees in performing their roles effectively and reduces operational inconsistencies.
Transforming complex policies and procedures into simple, easy-to-use learning resources, improving organizational understanding and shortening time to proficiency across teams.
Researching, validating, and correcting inaccurate or outdated information by proactively partnering with subject matter experts to ensure all inputs feeding the knowledgebase remain current and accurate.
Collaborating with cross-functional teams to ensure new products, system changes, and process updates are accurately documented and ready for use at launch.
Applying knowledge governance and quality control standards to keep content compliant, current, and aligned with organizational and regulatory expectations.
Analyzing usage data, feedback, and search behavior to identify knowledge gaps and improve information architecture, enhancing findability, usability, and overall employee efficiency.
Basic Qualifications:
Education: Bachelor's degree
3+ years of experience in knowledge management, documentation, content strategy, or operational support, preferably within a financial services or credit union environment.
Strong writing, editing, and information-design skills with ability to translate complex topics into clear, simple language.
Experience with knowledge management platforms
Working understanding of banking/credit union operations, lending processes, and regulatory considerations (e.g., Reg E, Reg Z, BSA, privacy).
Ability to work collaboratively across technical and non-technical teams.
Travel:
Travel up to 10% of the time to visit regional offices, attend meetings, conferences, training, and other work-related events.
Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonus
Fully paid Medical, Dental, and Vision benefits package for employees.
Fully paid Life insurance, AD&D, short and long-term disability coverage
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
Pet Insurance
4 weeks of PTO annually including 2 ½ days of float time.
9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$36k-70k yearly est. Auto-Apply 10d ago
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Financial Advisor Assistant
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Pasadena, CA
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Currently, we have an immediate opening for a Client Services Representative to join our team in Pasadena, CA! The Client Services Representative is responsible for providing high level administrative support which includes general office administration, phone support, meeting scheduling, assigned projects and provides service support for all investment related products to the Financial Advisor and Program Manager.
Primary Responsibilities:
Handling customer relation issues to assist in both the retention and acquisition of assets under management.
Prioritizing client/prospect contacts to maximize sales efforts.
Making outbound calls pertaining to warm leads to schedule appointments. This also includes fielding telephone calls, assisting members, and directing visitors.
Coordinating all events such as educational and marketing activities to increase awareness of FFCU's investment services.
Updating and ensuring member records/files are accurate and complete in accordance with FINRA and SEC compliance standards.
Performing other administrative duties such as handling mail, preparing reports, processing new accounts, and providing support to the tracking of referrals of products and services, etc.
Basic Qualifications:
Education: High school diploma or GED.
Licenses/Certifications: Series 7, 63, and 65 or 66 licenses; Bondable through CUSO Financial Services, LP.
Previous administrative assistance preferably within the financial services industry.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$64k-132k yearly est. Auto-Apply 60d+ ago
Head of Business Ops & Growth Strategy
Truth Systems 4.5
San Francisco, CA job
A dynamic technology startup in San Francisco is seeking a Head of Business Operations to drive alignment and operational execution. You will work closely with founders, translating priorities into actionable plans and refining processes for growth. Strong candidates will have experience in fast-paced environments and a collaborative mindset. The role offers a competitive salary range of $100K-$180K along with equity options and various perks including meals and relocation assistance.
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$100k-180k yearly 1d ago
Founding Full-Stack Engineer
Truth Systems 4.5
San Francisco, CA job
At Truth Systems, we're building the only trust and safety software any organization will ever need. A protection layer for every individual.
To do so, we've designed real-time governance and compliance agents. These agents validate every action someone takes in their desktop environment against a set of rules and protect people from mistakes.
We are:
Small and well-funded. We've raised $4M from world-class investors like Gradient Ventures, Lightspeed, The Legaltech Fund, Y Combinator, and Pear VC. We are currently a team of 4. We are hiring thoughtfully, with ~3 people in the next 6 months.
Intensely trustful + high ownership. We optimize for impact per person by requiring high ownership from each member of our team. We hire experts, ambitious problem solvers, generally unstoppable people, and we place large amounts of trust in them. We prefer short (or no) meetings, full autonomy, and individualized schedules.
Your Mission
Over the next 12-18 months, you will be one of our core product builders. This means you will talk to clients, scope and design features, and implement from scratch.
Outcomes
0 → 1 roadmap delivery: You'll need to own a section of our roadmap and ship them from 0 → 1. This includes the full cycle, from idea/client discovery to rollout. Feature outcomes are measured via adoption and direct client feedback.
Reliable, secure, accurate, and fast engineering: With the stakes that we're working with, we need to get things correct. We're building always-on software (e.g, 99.5% crash-free and secure-by-default). Our agents must be accurate (e.g, one of our features has 0.9 F1) and can't add significant latency (e.g, another feature has
Competencies
Taste and product building experience (must have): You have to love building ‘tasteful' products that customers love using. This typically means 0 → 1 experience alongside strong frontend/design/UI/UX understanding.
React + backend + engineering hygiene (must have): Strong TypeScript/React; hands-on backend experience (Node, Go, or Python). Good engineering hygiene (CI/CD, tests, reviews).
Deeply empathetic (must be): Both our team and our customers require empathetic and low-ego people. Some of our users' careers depend on our product being ‘right', so trusting and listening to them is our most important skill.
Independent and process building (must be): We don't have a lot of structure. You'll build a lot of processes and make standards by yourself, and everybody we hire after you will follow these.
Endpoint/inference experience (nice to have): Experience with browser extensions/device endpoints, and very fast/scalable inference would be useful for this role.
Logistics
Salary: 120-250k
Equity: 0.3-1%
Location: In-person in SF, and (optionally) occasional travel either for clients or for offsite.
Perks: Meals, housing/relocation, equipment, and benefits provided.
Work authorization: We can't sponsor visas at this time.
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A trust and safety software company located in San Francisco is seeking a core product builder to own a section of the product roadmap and deliver features from 0 to 1. The ideal candidate should have strong experience in product design and engineering using TypeScript/React, along with backend knowledge. This role offers a competitive salary range of $120-250k, equity, and a variety of perks including meals and benefits.
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$120k-250k yearly 1d ago
Pacific NW Regional Sales Director - Life & Related Products (Future)
NFP Corp 4.3
Remote or San Francisco, CA job
Who We Are:
Diversified Brokerage Services (part of NFP, an Aon company) is one of the largest brokerage general agencies in the United States specializing in life insurance, and we're proud of our roots, starting as a family run business in 1968 and growing to where we are today. With over 50 years in the insurance industry, we've honed in on our strengths and perfected our processes, resulting in the best possible experience for the advisors we serve. We invite you to learn more about us and discover the “DBS Difference” for yourself!
We're part of NFP, a multiple Best Places to Work award winner in Business Insurance. NFP is an organization of consultative advisors and problem solvers who help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
Summary
This position exists to provide DBS with a dedicated resource focused on acquiring and growing relationships with new individual brokers, producer groups and national accounts as well as growing relationships with existing brokers, producer groups and national accounts. This is an independent contributor role with no direct reports. The focus is on providing direction on production goals, account status, trends, and marketing initiatives. This will be accomplished by gaining and maintaining a deep understanding of the client organization's wants, needs, and processes. We work with insurance agents, brokers, and financial advisors across the country to help them secure life insurance products for their clients who want to protect their families or their businesses. We take pride in the fact that we are directly responsible for insuring thousands of people nationwide as one of the leading distributors of life insurance in the nation.
The Regional Sales Director will drive growth in an established, high-performing territory covering Washington, Oregon, Northern California, Idaho, Montana, and Alaska. The ideal candidate will have a strong life insurance background and experience in wholesale and point-of-sale strategies. They will be supported by an experienced internal team and have the opportunity to contribute to one of the nation's most established and successful brokerage agencies.
This will be a fully remote with travel opportunity that offers a competitive base salary of $75,000 + commission, with top performers capable of earning $250,000+ annually. Travel within the assigned region is required approximately 40% of the time to engage with clients, attend industry events, and actively drive business expansion.
Note: This opportunity is for future hiring needs. We frequently recruit for this role due to business growth and the career advancement of current team members. By applying now, qualified candidates will be added to our shortlist and considered when a new opening becomes available. If you are seeking an immediate opportunity, please explore our current openings on the NFP Careers Page: ************************
Essential Duties and Responsibilities
Implement key account strategies and processes with all accounts. Gold sheet, action plan, and strategic marketing plan.
Develop existing broker/account relationships and manage recruiting for new broker/accounts
Regularly communicate the status of your accounts to the DBS team; keeping them informed of pertinent issues, especially during the onboarding process
Continued development of industry, concept, carrier, and product knowledge
Contribute to the overall success and profitability of the agency
Meet or exceed acquired and assigned account production goals
Implement key account strategies and processes with all accounts including Gold Sheet, action plan, and strategic marketing plan
Regularly communicate the status of your accounts to the DBS team, keeping them informed of pertinent issues, especially during the onboarding process
Continued development of industry, concept, carrier, and product knowledge
Education and/or Experience
Past sales and relationship management experience in the life insurance industry required
FINRA: Series 6 or 7, or 63 is required
College degree or other higher education preferred
Life and Health License preferred
Knowledge, Skills, and/or Abilities
Leadership, organizational skills, people skills, flexibility, team orientation, ability to travel, ability to manage a budget, good written and oral communication, ability to plan and prioritize
Team Participation: Must work effectively in a diverse group of people as a team member
Must have the ability to travel within assigned region approx 50% (typically, same-day or short overnight trips and others as required)
MS Office Suite and Salesforce (or similar CRM), Concur (or related expense management) required
Able to quickly learn new business/communications systems and technologies
Ability to communicate in a professional manner
High focus on quality and customer satisfaction
Flexible and able to react to change in a productive and positive manner
Strong work ethic and ability to work with a sense of urgency
Ensures that all DBS customers are provided service that is complete, accurate, prompt, confidential, and courteous
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000‑$75,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
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$82k-116k yearly est. 1d ago
Customer-Centric AI Deployment Engineer
Truth Systems 4.5
San Francisco, CA job
A technology firm focused on AI safety is seeking a candidate for a mission-driven role that melds engineering with customer empathy. You will be responsible for leading client integrations of trust and safety software, ensuring successful product adoption while also translating client feedback into actionable improvements. This in-person role is based in San Francisco and includes regular travel across the U.S. Competitive salary and equity are offered.
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$103k-144k yearly est. 4d ago
Ventures Associate - Enterprise & AI Ventures
Plug and Play Tech Center 4.1
Sunnyvale, CA job
ABOUT PLUG AND PLAY
Plug and Play is one of the most active early-stage venture investors globally. Since 1998, we've backed over 2,000 startups - including PayPal, Dropbox, Soundhound, and Lending Club - and today operate across 65 locations and 23 verticals. Our unique model combines venture investing with a global network of 550+ corporate partners to accelerate innovation worldwide.
We are expanding our Enterprise & AI Ventures team and seeking a Research Analyst / Associate who will focus on building investment theses, tracking emerging technologies, and producing high-quality research that guides our venture strategy and helps Enterprises stay ahead of disruption.
WHAT YOU WILL DO
-Thesis & Market Intelligence
Develop and refine investment roadmaps in Enterprise & AI.
Track industry trends, regulatory shifts, and competitive landscapes.
Identify and profile the most promising startups and technologies in target markets.
- Company & Ecosystem Tracking
Monitor performance of notable startups, scaleups, and major industry players.
Track venture investment activity, acquisitions, and partnership trends.
Maintain internal knowledge bases and market maps to guide sourcing and decision-making.
- Enterprise-Driven Insights
Gather intelligence directly from our enterprise ecosystem through interviews, surveys, and feedback loops.
Translate enterprise perspectives into reports and buyer-driven insights that inform investment theses and help startups understand customer needs.
- Support Investment Process
Contribute to company diligence: product analysis, technical reviews, market sizing, customer references.
Summarize research into clear, data-driven insights for the Ventures team and Enterprises.
- Strategic Exposure
Partner with senior team members to align Enterprise needs with startup opportunities.
Support occasional events, founder introductions, and content initiatives - with research at the core of your contributions.
Collaborate with the Plug and Play team to understand corporate innovation needs and facilitate targeted introductions between startups and corporate partners
Manage dealflow sessions, ensuring relevant startups are presented effectively to corporate partners
ABOUT YOU
Analytical & Technical: Degree (or self-taught expertise) in computer science, data science, engineering, mathematics, or related field. Able to evaluate technical products and trends.
Research-Oriented: You love deep dives, connecting dots, and building structured insights from fragmented information.
Ecosystem Connector: Comfortable engaging with executives to extract insights, run surveys, and capture the “voice of the buyer” to enrich your research.
Content Creator: Skilled at writing clear, engaging, and professional content - from research reports to blog posts and public-facing insights.
Strong Communicator: Clear, concise writer and presenter; able to tailor insights to investors, executives, and founders.
Curious & Proactive: You thrive on learning new technologies, experimenting with AI tools, and staying on the cutting edge.
Experience: 2-3 years in VC, consulting, banking, product, research, or a technical role - or exceptional projects that prove your ability.
Entrepreneurial Mindset: Independent thinker, fast learner, and self-starter who thrives in a dynamic, venture environment.
$93k-151k yearly est. 60d+ ago
California P&C Market Leader
NFP 4.3
Santa Ana, CA job
Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ********************
NFP is seeking a California P&C Market Leader.
As the California P&C Market Leader, you will be responsible for driving the execution of all aspects of NFP's national and regional P&C strategy to achieve industry-leading organic growth. The P&C Market Leader must be highly collaborative and well-versed in all aspects of commercial insurance from new business generation, account management, broking excellence, and general management. To be successful, he/she must take a hands-on approach with a keen ability to proactively identify and rectify potential challenges or issues. Furthermore, you will need a working knowledge of the firm's capabilities and how those capabilities translate into growth opportunities for your region.
Essential Duties and Responsibilities:
Growth Leadership
· Actively contribute to the development of the regional P&C business plan that addresses talent and acquisitions, operating strategy, broking strategy, competitive analysis, and growth strategies
· Partner with the Regional P&C Leader and Regional Sales Leader to achieve the annual sales goal through driving collaboration on cross-sell efforts and supporting colleagues on specific new business opportunities directly or through partnership with regional/national resources
· Support Producers in establishing their new business goals and strategies, including our ability to support those objectives through corresponding account servicing capacity and expertise
· Increase client retention through coordinated renewal strategy plans and compliance with the NFP Service Model
· Partner with Benefits and Retirement leader counterparts to expand the reach of P&C thought leadership and prospect engagement
· Oversee the development of proposals and presentations for key clients and prospects
· Support marketing campaigns and activities to improve client and prospect engagement
· Positively and proactively represent NFP at meetings, seminars, trade shows and COI networking events
Broking Excellence
· Improve Market team's awareness, understanding and connectivity to broking expertise
· Drive national and regional broking initiatives to improve value delivered to all stakeholders
· Proactively engage with regional and national broking resources to develop renewal strategy plans with timely execution to enhance account / revenue retention and expand existing book of business through a targeted approach on account rounding
· Support the definition and utilization of strategic carriers at the national and regional level, including relationship development, strategic growth partnership, and enhanced commercial outcomes
· Reduce reliance on wholesalers and achieve annual preferred wholesaler utilization goal
· Drive panel utilization, while improving coordination and partnership across regional and national stakeholders
· Identify and communicate market trends with respect to carrier appetite, terms and conditions, capacity, rate changes, etc.
· Support claims handling and resolution, when necessary
Talent & Acquisitions
· Identify and close gaps between organic growth goals and existing talent base through ongoing performance management and coaching
· Utilize working knowledge of talent in Market to recruit top talent and enable the firm to continue enhancing its standing in the market through recognized technical capability, excellent service, and developing a dynamic and inclusive culture
· Partner with HR to proactively identify succession needs and implementation of plans to ensure a smooth transition
· Identify and support existing talent through career path planning and growth opportunities
· Identify potential acquisitions on their merits as a standalone entity and in the context of the strategic fit within our growth strategies and operating models
Operational Excellence
· Establish a strong comprehension of financial results and operational metrics to effect change and improve operating results, including the setting of annual financial budgets and monthly forecasting
· Ensure adherence to NFP's Service Model process, protocols and deliverables
· Oversee the hiring, performance evaluation, compensation, and career development of Account Management teams
· Identify opportunities and implement solutions to expand the efficiency of the service teams
· Implement effective control mechanisms are in place to avoid and control exposure to errors & omissions, including coordination and delivery of educational sessions to team
· Enhance NFP's ability to accurately track and support new business opportunities
· Drive NFP's account segmentation strategy to ensure we are delivering a consistent and tailored client experience
Knowledge, Skills, and/or Abilities:
· Strong coaching skills and ability to thrive in a rapidly evolving organization
· Proven experience in new business generation, account management, broking excellence, and general management
· Deep knowledge of the market, carriers, products and industry trends, including understanding of important technical/financial issues
· Demonstrated expertise on sales techniques for large accounts and best-practices for nuanced sales efforts, initiatives, and negotiation tactics
· Comfort with CRM sales tools, such as Salesforce, to track all pertinent account information and sales progress as well as forecast to achieve goals
· Excellent listening skills and ability to determine team members' and clients' needs efficiently
· Ability to work with senior level management and have a top-level executive presence
· Superior written and verbal communication and presentation skills
· Excellent organization and follow-up skills
· 10+ years of industry experience with 3+ years in a management capacity
· P&C license required (Benefits and/or Life a plus)
· Undergraduate degree required
Physical Demand: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision and distance vision.
What We Offer
NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $185,000 - $247,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better together!
NFP is an inclusive Equal Employment Opportunity employer.
$185k-247k yearly 60d+ ago
2026 Summer Human Resources Intern - West Region Intern (San Diego, CA)
NFP 4.3
San Diego, CA job
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ********************
Summary:
We believe a company is only as great as its employees and want all of our employees to move forward personally and professionally. That's why we're committed to fostering a people-centric workplace that helps you learn and grow as you prepare for life after college. The Human Resources Intern will spend 10 weeks working on assignments with exposure to different functions of HR such as Talent Management, Talent Development and Benefits. Through this internship you will work on meaningful projects supporting initiatives that are designed to give you essential business insights and hands-on experience.
Essential Duties and Responsibilities:
Conduct research for HR guides & policies, leveraging existing and external resources
Conduct internal I-9 audits
Learn about and execute on record retention best practices
Assist with Return to Office implementation
Gain knowledge of and support onboarding and offboarding activities
Other duties as assigned
Knowledge, Skills and/or Abilities:
Proficient in writing and editing
Excellent verbal and written communication skills
Attention to detail and highly organized
Positive attitude and team player
High level of integrity and strict adherence to protecting confidential information
Proven administrative skills and expertise
Good organizational and planning skills, with a proven ability to manage time well in a fast-paced, ever-changing, team-oriented environment.
Ability to effectively utilize Microsoft Word, Excel and PowerPoint
Education and/or Experience:
Junior or senior of a four-year university preferred
Pursuing a degree in human resources is preferred
Demonstrated leadership experience in college, community, internship, or co-op experience
What We Offer:
Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $18.00 to $24.00.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
$18-24 hourly 7d ago
(Remote) Sr. Communications Writer
NFP 4.3
Remote or Austin, TX job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ********************
Job Summary:
We are seeking a dynamic writer to support our corporate communications efforts. As a member of NFP's Marketing Team, you will be responsible for conceptualizing, creating, reviewing and refining various communications across the company, both internal and external.
Essential Duties and Responsibilities:
Effective Communication: Elevate the creation of compelling, on-brand written communications that achieve stated objectives.
Messaging Development: Adhere to NFP's style guidelines, while continuously working to evolve the company's messaging from/to various stakeholders.
Project Management: Respect project timelines and communicate effectively throughout to ensure alignment and timely delivery of high-quality work.
Strategic Collaboration: Partner with business leaders, marketing managers and others to understand project goals and translate them into impactful deliverables.
Market Research: Stay up to date with industry trends, competitive landscapes, and emerging technologies to identify new opportunities and best practices.
What you will need:
Three to five years of communications experience with a portfolio of work reflecting strong writing skills and success across a spectrum of communications.
Ability to write, edit, and develop engaging internal and external communications to convey complex details on various topics, including company developments, new personnel and policy changes.
Effective communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong relationships with stakeholders at all levels.
Strong written and verbal communication skills to effectively interact with and influence coworkers, project team members and others across the organization, including executives.
Strong technical skills, including Microsoft PowerPoint, Teams, and SharePoint.
Proactive, creative and detail-oriented team player who is also flexible and comfortable with ambiguity and short timeframes for project completion.
Ability to adapt communication style, techniques or methods to meet end user needs, observe and interpret behavioral cues, embrace feedback, and listen with empathy to understand team members' frame of reference.
Utilize established project management systems to enhance productivity and workflow, while proactively keeping colleagues informed of progress relative to states deadlines.
Strong project management skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
Degree in communications or journalism a plus.
What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000.00 - $81,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
$60k-81k yearly 35d ago
Account Executive - Private Client/HNW (Remote)
NFP 4.3
Remote or Los Angeles, CA job
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ********************
Summary: The Account Executive interacts with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. The Account Executive will prepare applications, specifications and marketing strategy for new business as well as the renewals of assigned clients with some degree of supervision and approval from their Supervisor. This role may require the employee to take on the role of lead consultant and primary point of contact for their assigned clients. The Account Executive may have revenue goals and/or client retention targets.
Essential Duties and Responsibilities:
Negotiates terms, conditions, coverage limits and pricing with carriers and wholesalers.
Works with the Claims Department on relevant claims for assigned clients.
Responsible for accurate information such as updated exposures, driver information, reporting forms, signed endorsements and miscellaneous information to avoid any E&O claims.
Maintains a diary (follow-up system) to ensure policies, endorsements and other information is received to comply with requests
May supervise or direct the daily job activities of the Coordinators and Account Managers.
Build and maintain strong relationships with carriers, and clients through regular contact and client visits. Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues
Knowledge, Skills, and/or Abilities:
Excellent written communication skills - writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively; able to read and interpret written information.
Self-confident to make sound independent decisions
Ability to successfully interact with a variety of people/personalities
Strong leadership skills
Must be able to read, analyze and reconcile financial reports
Possess technical expertise plus good analytical and problem-solving skills
Ability to handle situations in a calm, courteous and professional manner.
Strong attention to detail, decision making skills and problem resolution.
Education and/or Experience:
BA/BS preferred
Typically more than 5 years industry and product line experience.
Certificates, Licenses, Registration:
P&C Insurance License required
CIC, CPCU or other P&C designation preferred
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $65,000 - $115,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
$65k-115k yearly 60d+ ago
Client Service Associate
NFP 4.3
Pleasant Hill, CA job
Who We Are:
Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., an Aon Company, we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique. NFP is a multiple Best Places to Work award winner in Business Insurance. We're a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 8,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit: ********************
Job Summary:
Lenox Advisors is a full-service, multi-faceted financial services firm. Our clients hire us for our commitment to help them achieve long-term financial success. We have an immediate opportunity in our Chicago location for a Client Service Associate, supporting a successful insurance producer. The successful candidate will be comfortable supporting a busy agent in the sales environment and will be responsible for performing all underwriting and sales assistant duties pertaining to life, disability and long term care insurance.
Job Responsibilities:
Typical duties include, but are not limited to:
Provides superior client service by identifying client's wants and needs, acting on, and/or delegating items and following through to completion, keeping all parties informed throughout the process.
Processes all insurance policy service requests, including address, beneficiary /ownership changes, premium mode changes, dividend option changes and fund allocation changes.
Interacts on a daily basis with insurance carriers / vendors to ensure proper and timely execution of client service requests.
Takes a proactive lead on conservation of Relationship Manager's existing block of business by notifying clients of overdue insurance premiums and coverage in danger of lapsing, tracking all attempts and progress, and keeping the Relationship Manager informed of problematic cases.
Processes all policy changes including reinstatement of lapsed cases, smoker rating changes, addition or removal of policy riders, and face amount reductions.
Assembles meeting preparation documents pertaining to the client / prospect prior to sales meetings, including but not limited to, illustrations, policy and product summaries, reports, presentations, and marketing packets.
Processes all insurance underwriting duties, including preparation of multi-life and individual disability and life insurance applications.
Organizes all carrier and state licenses and appointments for Relationship Manager(s) with in-house licensing coordinator.
Performs all underwriting duties, including preparing, completing and mailing individual life, disability and long term care applications and tracking in MOSAIC
Schedules medical insurance exams and orders all Attending Physician Statements (APS) based on insurance underwriting guidelines.
Follows up with the client and Relationship Manager(s) during the underwriting process, keeping notes on process and conversations in MOSAIC
Reviews insurance policy and prepares it for delivery. Follows up on delivery requirements when needed.
Ensures data accuracy in company records by regularly and routinely updating client and vendor information in MOSAIC and maintaining client files according to company compliant procedures.
Participates in occasional training and development sessions as directed by Regional Administrative Manager.
Creates client correspondence as needed according to the Lenox Style Guide.
Performs administrative duties including fielding phone calls, reviewing incoming mail, filing and greeting clients.
EXPERIENCE / EDUCATION:
The ideal candidate will have a High School Diploma; college preferred with 3-5 years of prior experience is preferable, particularly in Financial Services/Insurance industry. The ability to interact with clients diplomatically and professionally is a must. Excellent verbal and written communication skills. The candidate must be have the ability to work independently and multi-task while paying attention to detail. Be highly organized, detail oriented and able to prioritize in fast paced sales environment. Proficient in Microsoft Outlook, Word, Excel.
CERTIFICATES AND LICENSES:
IL Life and Health Insurance License is preferred
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $60,000.00 - $75,000.00 The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP and Lenox Advisors is an inclusive Equal Employment Opportunity employer.
$60k-75k yearly 7d ago
Director, Sales Marketing - Remote
NFP Corp 4.3
Remote or Chicago, IL job
Who We Are:
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ********************
Summary:
As director of Sales Marketing, this role will be dedicated to driving marketing initiatives for NFP's sales organization in North America. The primary focus of this role is to develop the marketing component of go-to-market strategies, drive large-scale sales initiatives across the company, and lead our portfolio of sales marketing campaigns including the oversight of impact reporting.
Working across our marketing team, this role will help facilitate the development of external revenue-driving campaigns and activities, as well as internal education for our sales force. In addition, you will support collaborate with our Chief Sales Officer, corporate development, sales enablement and sales operations teams. This role is critical in connecting our sales and marketing teams, and thus it is important that they have a strong understanding of both the marketing and sales process.
Essential Duties and Responsibilities:
Lead role responsible for supporting, collaborating and driving sales marketing initiatives for our sales organization in the US and Canada.
Key point of contact for Sales Operations team, including the CSO, distribution, sales enablement, producer recruiting and corporate development teams.
Strategic owner of sales marketing campaigns, including:
Oversee and track full portfolio of campaigns and ongoing measurement of impact.
Go to market strategy development
Lead discussions with core team to identify target audience, market, value prop, and making a recommendation on marketing approach
Identify KPIs
Collaboration with brand and digital marketing for the development of campaign assets and deliverables.
Sales marketing analytics ownership, providing ongoing reporting back to marketing and sales leadership, in collaboration with the head of digital, brand and SEM
Advise marketing managers across the team on optimal go to market strategy and how best to enable their marketing initiatives for sales teams.
Partner with field marketing leader on regional sales marketing initiatives, campaigns and opportunities to broaden/nationalize across regions.
Lead the marketing plan for joint sales initiatives between NFP Aon, Connected Value.
Collaborate with Sales Enablement on the creation of templated sales outreach, Sales Enablement kits, and ways to optimize producer marketing.
Support of the sales and marketing tech stack, and how to optimize usage of tools
Support integrated sales campaigns partnering with corporate development teams.
Parter with sales enablement to establish, maintain and audit the lead handoff process from NFP.com and other campaigns.
Manage and coach the sales marketing manager, who will report directly into this role.
Knowledge, Skills, and/or Abilities:
Understanding of the sales process and stages of the buyer's journey.
Marketing plan/strategy/timeline development
Previous Experience with These Tools or Similar Equivalent:
Salesforce CRM
Pardot - Marketing Automation Platform
SalesLoft - Sales Engagement Platform
LinkedIn Sales Navigator
Event Marketing Management
Industry Sponsorship Marketing Management
Understands marketing project management process, workflow, and routing between client, brand and stages of creative production.
Excellent oral and written communication skills
Excellent working knowledge of Microsoft Excel, Word, Outlook, and PowerPoint
Education and/or Experience:
A Bachelor's degree in marketing, journalism, or related field
8-10+ years of marketing experience
Certificates, Licenses, Registration:
N/A
What We Offer:
We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $90,000 to $126,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You... Better Together!
NFP is an inclusive Equal Employment Opportunity employer.
#J-18808-Ljbffr
$90k-126k yearly 5d ago
Tax Preparer
Firefighters First Federal Credit Union 3.9
Remote Firefighters First Federal Credit Union job
This is a remote (work from home) seasonal position for the upcoming tax season (January - April 2026).
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Currently, we have an immediate opening for a Seasonal Tax Preparers to join our team! The Seasonal Tax Preparer "Tax Associate" is responsible for interviewing members through virtual tools and preparing accurate income tax returns. The Tax Associate will assist members and respond to tax related questions which includes assisting them with tax planning.
Primary Responsibilities:
Overseeing tax engagements to ensure tax returns are accurate and ensuring efficient flow of tax returns.
Preparing tax returns for members by leveraging source documents provided by the member which includes understanding the members' tax situation.
Performing tax-related research for members based on intermediate to complex tax topics and communicating findings to the members. This includes providing a recommendation if applicable.
Providing a consultative approach in uncovering needs for various FFCU financial products and services to meet members' short and long-term financial needs.
Communicating with internal management regarding member's progress to meet both internal and external deadlines.
Basic Qualifications:
Education: High School Diploma or equivalent.
Certification: PTIN and CTEC (California preparers)
Experience preparing income tax returns, 1040, 1120-S, 1065 & 990.
Experience with multi-state tax returns.
Experience with Ultra Tax software highly preferred!
Understanding and working knowledge of the US Tax Code and California Tax Code.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$40k-73k yearly est. Auto-Apply 60d+ ago
Future Role - Processing Specialist (In-Office)
NFP 4.3
San Diego, CA job
Who We Are
NFP, an Aon Company, is a multi-year Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ********************
Summary of Role:
NFP Property & Casualty is looking for a Processor. This is a support role requiring the coordinator to assist the account teams by providing basic administrative and support functions in the team's day-to-day servicing of clients. The coordinator will gather and input data into the agency management system, and provide assistance with various tasks and processes relative to new and renewal accounts. Will participate in special projects and training as assigned by management or senior-level staff (i.e. Account Managers or Account Executives).
NOTE: This opportunity is for future needs. We often recruit for this roles due to increased business and career progression of current staff. Applying to this opportunity now will move qualified applicants to the shortlist when a new need arises. If you are looking for an immediate opportunity, please apply instead to our current openings via our Careers Pager at
************************
Essential Duties and Responsibilities:
Creates and maintains client files in accordance with office procedures
Prepares ID cards, certificates of insurance, Accord applications, binders, and cancellations under the direction of more senior-level staff
Learns to compile data for the Account Management Team to use in proposals and coverage checklists. May also assist in preparing proposals
Verifies that documentation (policies and endorsements,) and information requested is accurate
Learns to perform policy checks, audit checks, and the process for completing coverage checklists and coverage recommendation letters (under the direction of senior-level staff)
When an order comes in, verifies rates are correct, adjusts for any additional premium, and expedites invoice at the direction from more senior level staff
Verifies the accuracy and compliance of requested documentation (policies and endorsements)
Processes premium and non-premium endorsements, and follows up with carriers for outstanding policies, endorsements, corrections, etc.
Knowledge, Skills, and/or Abilities:
Good written and verbal communication skills
Self-confident to make sound independent decisions
Ability to successfully interact with a variety of people
Team player, adaptive to mentoring and continual learning
Attention to details
May be required to work overtime as necessary
Education and/or Experience:
High School graduate or equivalent required.
0-2 years related experience and/or training; or equivalent combination of education and experience.
What We Offer:
NFP is proud to offer a competitive salary, PTO and paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others
The base salary range for this position is $35,000 -$55,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
NFP and You… Better together!
NFP is an inclusive Equal Employment Opportunity employer.
FULLERTON25
$35k-55k yearly 60d+ ago
Ventures Analyst/Associate
Plug and Play Tech Center 4.1
Sunnyvale, CA job
WHO WE ARE:
Plug and Play is a global innovation platform and venture capital firm. Our mission is to make innovation open to anyone, anywhere. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations across the world and our corporate members include: The Alliance to End Plastic Waste, USAA, Visa, Nationwide, Aflac, Daimler, Ford, Nissan, BP, Johnson & Johnson, Roche, Pfizer, Walmart, Coca Cola, Adidas, and over 500 more. Plug and Play's corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play's proven investment track record includes Honey, Guardant Health, ApplyBoard, BigID, Kustomer, Rappi, Flutterwave, Hippo, PayPal, Lending Club, Dropbox, and many more.
WHO WE'RE LOOKING FOR:
We're an exceptional team with backgrounds in technology and entrepreneurship and we're growing rapidly to deliver on our mission. We're actively seeking a Ventures Analyst to champion the Plug and Play business model and drive portfolio growth in Sunnyvale HQ. An ideal candidate has a passion for understanding how startups scale and is driven to take an active role in building out our ecosystem and investment portfolio.
HOW YOU WILL MAKE A DIFFERENCE:
Sourcing New Startups
● Source startups for the respective vertical program
● Attend calls or meetings with relevant companies
● Build and maintain strong relationships with local VCs, universities, corporations, etc.
● Actively network with startup founders at industry events and conferences
Ventures' Program Management
● Schedule and facilitate deal flow meetings between startups and corporate partners
● Curate startup lists for corporate partners based on their technology interests
● Maintain relationships with industry partners
Diligence/Investment Research
● Working closely to support Investment Partners on the full lifecycle of making investments: conducting diligence, making investment recommendations, and helping the portfolio
● Develop investment thesis regarding emerging trends and frontiers within the vertical through deep research and market mapping
REQUIRED EXPERIENCE:
● Bachelor's & degree in business, industrial engineering, mechanical engineering, automotive engineering, aerospace engineering, or related fields.
● Knowledge of cap tables, startup financing, and growth metrics
● Exceptional interpersonal skills and demonstrated ability to communicate with C-Suite executives, and VC Partners; adept at public speaking
● Advanced problem-solving skills and the ability to think strategically, analytically, and creatively
Soft Skills
● Demonstrated ability to build trusted relationships with colleagues, prospects, and industry contacts
● Self-motivated and driven; proven to work independently, prioritize work, and achieve results
● Collaborative, diplomatic, and can cross-functionally partner with stakeholders across multiple offices
● Experience in/comfort with a role with a degree of ambiguity, requiring proactive analysis and action
● A passion for early-stage venture capital, startups, and entrepreneurship with a good understanding of emerging technologies
WHAT WE OFFER
Be part of Plug & Play - the biggest and fastest growing startup innovation platform globally with locations worldwide such as Silicon Valley, Paris, Amsterdam, Munich, Berlin, Singapore, China, and Japan
Be at the forefront of innovation and get access to groundbreaking technologies
Be part of a dynamic, international, and open-minded team
Get access to and communicate with leading international financial executives, startups, and investors
You will work closely with our corporate partners daily and grow your network
Work in a vibrant and unique working environment
Various opportunities for your career development at our 45 locations worldwide
Contribute and realize your own ideas and have room for self-development
$75k-111k yearly est. 9d ago
Personal Banker -Temecula, CA
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Temecula, CA
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.
Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities. Currently, we have an immediate opening in our Temecula, CA branch for a Financial Service Consultant II (Personal Banker) to join our team!
The Financial Service Consultant II is responsible for establishing new member relationships and interfacing with members to provide a full-service experience.
Typical responsibilities:
Recommend financial products and services to meet members' short and long-term financial needs.
Assist members with completing consumer loan applications.
Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts.
Process cash transactions for members, maintain cash drawers, and daily balance of vaults and branch cash.
Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement.
Uphold the credit union's values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions.
Basic Qualifications:
Minimum 2 years experience as a personal banker at a credit union or bank setting
Proven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement.
Experience with consumer loan application and processing.
Experience with account opening and teller transactions.
A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment.
Passion for serving the community
High School Diploma or GED
All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.
Benefits:
We offer exceptional benefits to our employees, including:
Competitive salary with a pay for performance bonus
Fully paid Medical, Dental, and Vision benefits package for employees.
Fully paid Life insurance, AD&D, short and long-term disability coverage
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
Pet Insurance
3 weeks of PTO annually including 2 ½ days of float time.
9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$33k-42k yearly est. Auto-Apply 60d+ ago
IT Intern
Plug and Play Tech Center 4.1
Sunnyvale, CA job
ABOUT US
Plug and Play Tech Center (PnP) is the world's largest open innovation platform, bringing together startups, investors, and corporations to drive the future of technology. With 65+ offices worldwide, 550+ corporate partners, and 2000+ investments, we empower enterprises to accelerate their innovation journey through curated startup engagements, pilot projects, and strategic partnerships.
The IT intern is responsible for effective desktop support, workstation provisioning,
installation/configuration, operation, and maintenance of systems hardware, software and related
infrastructure. This individual participates in technical research and development to enable continuing
innovation within the infrastructure. This individual ensures that system hardware, operating systems,
software systems, and related procedures adhere to organizational values, enabling staff and partners.
This individual will also be responsible for operating and maintaining AV equipment for corporate
events.
Primary Responsibilities:
Provide direct support to users across the organization. This can include provisioning Mac or
Windows PC and installing software, diagnosing connectivity or data access problems, answering
questions about hardware or software. Investigate and troubleshoot issues.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server
resources, systems and key processes, reviewing system and application logs, and verifying
completion of scheduled jobs such as backups.
Create, change, and delete user accounts on various IT related platforms.
Provide AV support and support all AV troubleshooting, including video conferencing and audio-
conferencing room systems, digital screens, digital signage, and other related equipment.
Repair and recover from hardware or software failures. Coordinate and communicate with
impacted constituencies.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure / add new services as necessary.
Create and modify documentation related to IT Tasks.
Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
Purchase of employee's computers, laptop and peripherals.
Perform daily system monitoring, verifying the integrity and availability of all hardware, server
resources, systems and key processes, reviewing system and application logs, and verifying
completion of scheduled jobs such as backups.
Skills and Knowledge Required:
Bachelor's degree, with a technical major, such as engineering or computer science
Responsibilities sometimes require working evenings and weekends, sometimes with little advanced
notice.
Provides occasional guidance, some of which is technical.
Problem-solving skills - IT specialist troubleshoot networks, computers, devices, etc.
Communication skills - Excellent written and verbal communication skills are vital in this role, since
this individual works directly with users and IT department personnel.
Time management - Ability to easily move between duties and responsibilities to effectively
prioritize and manage their own schedules.
Experience with managing Microsoft Office 365, Google Workspace (formerly known as G Suite),
JAMF MDM, Zoom, and Mimecast is a plus.
$34k-44k yearly est. 45d ago
Manager, Call Center (Los Angeles, CA)
Firefighters First Credit Union 3.9
Remote Firefighters First Credit Union job
Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results. Virtual branch managers are responsible for ensuring call center teams are staffed to provide members with adequate coverage, have the necessary training and resources to successfully perform their work, ensure member identification is correct to prevent fraud, and that they provide exceptional service to members. Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues.
Typical responsibilities:
Manage call center operations.
Train, coach, supervise, and performance manage call center employees.
Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan.
Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts.
Participate in special projects and perform other assignments as needed.
Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events.
As needed, work remotely, be on-call, and work weekends and evenings.
Basic Qualifications:
Bachelor's degree in Business, Finance, Accounting, Economics, or a related field or an equivalent combination of education and experience.
Experience as a call center representative and/or a combination of experience working as a call center representative, and supervising call center representatives.
Experience supervising employees.
Preferred Qualifications:
Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
Experience supervising employees in a financial institution call center environment.
Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities.
Demonstrates knowledge of and experience with software and hardware terminology and troubleshooting techniques.
Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures.
Demonstrates the ability to lead and supervise team members to achieve results.
Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions.
Demonstrates knowledge of business, personal, and insurance products and services.
Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures.
Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.).
Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them.
Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues.
Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment.
Proficient in speaking and writing the English language using correct structure, vocabulary, and organization.
Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication.
Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence.
Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data.
Demonstrates experience and behavior consistent with FFCU's core values of competence, integrity, excellence, curiosity, positivity, and humility.
$32k-46k yearly est. 60d+ ago
Learn more about Firefighters First Credit Union jobs
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Firefighters First Credit Union may also be known as or be related to Firefighters First Credit Union.