Firefighters First Credit Union jobs

- 24 jobs

Hybrid Learning & Development Specialist- Hendersonville, TN
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN or remote
This is a Hybrid position, must live in the Nashville/Hendersonville area. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a hybrid Learning & Development Specialist to join our team at the Hendersonville Office! The Learning and Development Specialist will work a hybrid schedule reporting to the Hendersonville office. The L&D Specialist is responsible for designing, developing, and delivering engaging training programs and content that supports the Credit Union's strategic goals. This role focuses on creating interactive learning materials, including e-learning modules, instructor-led training, job aids, and other educational resources. The Specialist will collaborate with subject matter experts (SMEs) and leadership to ensure training content is accurate, up-to-date, and aligned with organizational objectives. Primary Responsibilities: Design and Develop Training Content: Creating engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices. Continuously Update and Enhance Training Materials: Regularly review, update, and enhance training content to reflect changes in policies, procedures, regulatory requirements, and industry best practices, ensuring content remains accurate and relevant to support the safety and soundness of the organization while equipping employees with tools and resources to be successful. Learning Management System (LMS) Administration: Uploading, maintaining, and optimizing training content in the LMS, ensuring an intuitive user experience, accurate tracking of employee progress, and troubleshooting technical issues. Collaborate with Stakeholders: Partnering with department leaders and other stakeholders to identify training needs, gather accurate content, and develop customized training solutions that supports key organization initiatives. Facilitate Training Sessions: Delivering virtual and in-person training sessions that focuses on curriculum such as leadership development, compliance, technical skills, professional skills, and upskilling in anticipation of changes that will transform the workforce (e.g. emerging technology like AI) while using interactive techniques to enhance learner engagement and knowledge retention. Evaluate Training Effectiveness: Using assessments, surveys, and feedback mechanisms to measure training impact, analyze results, and continuously improve content and delivery. Stay Current with Learning Trends: Continuously research and apply the latest instructional design techniques, e-learning technologies, and best practices to enhance training offerings. Basic Qualifications: Education: Bachelor's degree Experience facilitating in-person and virtual training sessions. Experience working with web development tools, authoring tools, e-learning technologies, and the Adobe Suite. Experience working with Articulate. Experience creating training programs and content. All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements. Travel: Travel up to 20% of the time to visit regional offices, engage with remote employees, attend meetings, conferences, training, and other work-related events. Benefits: We offer exceptional benefits to our employees, including: Competitive salary with a pay for performance bonus Fully paid Medical, Dental, and Vision benefits package for employees. Fully paid Life insurance, AD&D, short and long-term disability coverage 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4% Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program Pet Insurance 4 weeks of PTO annually including 2 ½ days of float time. 9 paid holidays plus 2 half days Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$36k-60k yearly est. Auto-Apply 60d+ ago
Technical Support Specialist
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
The position will start off remote then transition to in office in Hendersonville, TN once our office is open. Currently only considering local candidates. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Technical Support Specialist to join our team in Hendersonville, TN! The Technical Support Specialist is responsible for providing a variety of first level technical support to internal and remote users which is essential to the viability of the Credit Union's IT systems. Primary Responsibilities: Providing day-to-day operations support for the Credit Union's Helpdesk support service which includes identifying and resolving user's technical issues in a timely manner. Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk). Performing Active Directory users and objects management in accordance to department standards. Analyzing system documentation and presenting to user, either in writing or verbally, the proper procedures, and/or system features to resolve operational issues. Responding to requests for technical assistance in person, via phone, or using remote support tools. Identifying and escalating situations requiring urgent attention. Basic Qualifications: Education: High school diploma or equivalent experience. Minimum five years' experience and demonstrated knowledge of Microsoft Windows, Active Directory user management, Exchange Email setup and troubleshooting, general knowledge of TCP/IP troubleshooting, Dell/HP/Lenovo desktop/laptop hardware and IP Phone setup. Experience in implementing software applications within a Microsoft environment Experience in setting up various hardware components (docking station, usb devices, display technologies) Experience in working with Virtual Desktop Infrastructure (VMwware Horizon) preferred Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$38k-74k yearly est. Auto-Apply 25d ago
Account Executive - Private Client/HNW (Remote)
NFP 4.3
Remote or Los Angeles, CA job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Summary: The Account Executive interacts with clients on a day-to-day basis while developing and maintaining relationships with both client and carrier representatives. The Account Executive will prepare applications, specifications and marketing strategy for new business as well as the renewals of assigned clients with some degree of supervision and approval from their Supervisor. This role may require the employee to take on the role of lead consultant and primary point of contact for their assigned clients. The Account Executive may have revenue goals and/or client retention targets. Essential Duties and Responsibilities: Negotiates terms, conditions, coverage limits and pricing with carriers and wholesalers. Works with the Claims Department on relevant claims for assigned clients. Responsible for accurate information such as updated exposures, driver information, reporting forms, signed endorsements and miscellaneous information to avoid any E&O claims. Maintains a diary (follow-up system) to ensure policies, endorsements and other information is received to comply with requests May supervise or direct the daily job activities of the Coordinators and Account Managers. Build and maintain strong relationships with carriers, and clients through regular contact and client visits. Keep clients apprised of appropriate industry trends and events, including all state and federal regulatory issues Knowledge, Skills, and/or Abilities: Excellent written communication skills - writes clearly; edits work for spelling and grammar; varies writing style to meet needs; presents numeric data effectively; able to read and interpret written information. Self-confident to make sound independent decisions Ability to successfully interact with a variety of people/personalities Strong leadership skills Must be able to read, analyze and reconcile financial reports Possess technical expertise plus good analytical and problem-solving skills Ability to handle situations in a calm, courteous and professional manner. Strong attention to detail, decision making skills and problem resolution. Education and/or Experience: BA/BS preferred Typically more than 5 years industry and product line experience. Certificates, Licenses, Registration: P&C Insurance License required CIC, CPCU or other P&C designation preferred What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $65,000 - $115,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$65k-115k yearly 46d ago
Commercial Account Manager - Construction & Infrastructure (REMOTE)
NFP 4.3
Remote or Simi Valley, CA job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Summary: The Account Manager is responsible for working with Advisors/Client Executives and Account Executives to service client accounts. The position requires supporting them in the day-to-day account management for a specific set of clients and entails a great deal of verbal, electronic and other written communications. The Account Manager I will work with senior team members to manage the renewal and marketing process and prepare materials for presentations and communications. While in this role, this person will begin to learn to manage a book of business under senior team member direction. Begin to develop relationships with clients and carrier contacts and work proactively to effectively and efficiently deliver services to clients. In this role, the Account Manager I is learning to manage the clients from start to finish but require a great deal of supervision and direction from more senior team members. Essential Duties and Responsibilities: Preparing pre-renewal presentations for internal strategy sessions Presenting pre-renewal presentations to clients with Account Executives Collecting renewal information from clients in conjunction with preparing insurance submissions for annual renewal policies Working with senior team members to send the request for proposals to applicable insurance carriers Negotiating the insurance renewal with multiple insurance carriers Reviewing quotes against submissions, current coverage, and alternative options Preparing and presenting insurance proposal to clients Reviewing policies to ensure accuracy Creating and maintaining client files in accordance with office procedures. May be responsible for keeping client policy records in the agency management system. Tracking ongoing account activities and facilitate regular update calls with the client Tracking and update bordereaux's for any blanket policies (i.e. Builders Risk, Wrap Up) Reviewing contracts and providing a thorough contract review to the client, working with owners insurance advisor if necessary Working with Account Coordinator or Resource Team to issue certificates and invoices Conducting marketing exercise for bids/tenders outside of annual programs Presenting updates on claims to client Assisting on billing questions from clients and insurance carrier personnel with assistance from Accounting Dept. when necessary. â¯Knowledge, Skills, and/or Abilities: Highly organized with excellent verbal and written communication skills. Self-confident to make sound independent decisions Ability to successfully interact with a variety of people and function well both in a team environment and autonomously. Ability to handle situations in a calm, courteous and professional manner Customer focused to establish and maintain effective relationships Intermediate level of experience in Microsoft Office products, specifically Word, Excel and Outlook Ability to prioritize multiple tasks to meet deadlines Must be able to read, analyze and reconcile financial reports Possess strong analytical and problem solving skills Sharp attention to detail, decision making skills, and problem resolution Flexibility and adaptability to changing priorities, deadlines and technology. â¯Education and/or Experience:â¯ Associates degree (or equivalent), and BA/BS preferred More than 3 years' client service and/or industry and product line experience â¯Certificates, Licenses, Registration: Appropriately licensed or ability to obtain licensing if required What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000.00 - $86,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$47k-86k yearly 54d ago
Personal Risk Account Coordinator, Annual Review (Remote)
NFP 4.3
Remote or Palm Springs, CA job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Account Coordinator - Annual Review- Job Role Description The Account Coordinator plays a key support role within the Service Center, assisting a team of Account Managers/Executives. This position assists with the renewal process of client accounts and promotes excellent service. Core Responsibilities Support Account Managers/Executives with processing an Annual Review comparing expiring and renewal terms coverage summary and premium. Create and process a detailed Annual Review from an Excel template. Maintain suspense files-both electronic and manual-to track correspondence, pending documents, and required follow-ups. Monitor EPIC activities and complete Annual Review requests in a timely manner. System & Workflow Management Manage the EPIC Home Screen on a daily basis to ensure activities are addressed and completed promptly, in alignment with department service standards. Monitor and manage the PRSC inbox(s) to ensure incoming items are handled in a timely and efficient manner. Ensure all tasks are completed accurately, with attention to detail, and within established Service Center turnaround time standards. Communication & Collaboration Work collaboratively with team members to meet deadlines, support each other during high-volume periods, and maintain a positive, team-oriented environment. Assist with departmental projects and initiatives as assigned by the Department Manager or Supervisor. Training & Development Complete all required internal training modules (e.g., Ninjio, Compliance). Refer to the Conduct Goal for expectations regarding timeliness and accountability for training completion. Assist with training efforts when needed, as assigned by the Department Manager or Supervisor. What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $32,000- $50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$32k-50k yearly 32d ago
Processor (Phoenix AZ or remote)
NFP 4.3
Remote or Phoenix, AZ job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Summary: Provide support to the department using clerical and analytical skills to assist Marketing Specialist & Account Managers in the daily management of Property & Casualty policies. Must be able to efficiently and accurately execute agency processes that provide account leaders quality management data per policy. Strong computer skills along with effective verbal, written and electronic communications are required. Must be able to perform within a team environment building long lasting relationships with agency partners, company leadership and staff. This is a temp-to-perm role, offering the potential to transition into a full-time position based on performance and business needs. Essential Duties and Responsibilities: Pull policy correspondence reports from carrier websites and manage carrier e-mail delivery of similar reports. Utilize agency management system to provide quality control check in of new business / renewal policies, endorsements, audits, etc…against account management activity. Execute policy correspondence delivery to the client per agency guidelines and procedures. Input and communicate appropriately notice of cancellations, non-renewals etc…. Operate a variety of standard office machines, including personal computer with a variety of software, phone, fax, calculator, and shredding, photocopy, and mail machines Establish and maintain effective working relationships with co-workers, supervisors and the general public Assist with special projects as assigned by management Knowledge, Skills, and/or Abilities: Good written and verbal communication skills Ability to successfully interact with a variety of people Working knowledge of the insurance industry is desired Knowledge using Applied/EPIC, Microsoft Outlook, Excel and Word Attention to details Willingness and flexibility to adjust to varying schedules Able to coordinate resources and responsibilities May be required to work overtime as necessary Education and/or Experience: High School graduate or general education degree (GED), college preferred Preferred Qualifications: P&C License What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $30,000 - $40,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$30k-40k yearly 2d ago
Operations Coordinator (Retirement) (Remote)
NFP 4.3
Remote or Madison, WI job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Summary of Role: The main role of the Operations Coordinator will be to work closely with Plan Advisors to support their plan sponsor client and participant relationships. The Operations Coordinator will work as part of the team responsible for developing plan review and design, fund performance review, plan pricing and re-pricing, responding to plan sponsor and participant inquiries, and developing new business. ****Candidate selected will follow CST hours*** Essential Duties and Responsibilities: Support Plan Advisors with all aspects of client service and support for plan sponsors Provide additional support to Admin/OPS (Alissa) during busy periods Support client onboarding including coordinating the development of Investment Advisory Agreements and subsequent billing arrangements Coordinate the development of Investment Policy Statements Work with Admin/OPS to oversee and confirm all plan change processes Coordinate the development of TDF Fit Analysis reports Coordinate RFP response opportunities (initiating/tracking/follow-up) Support new business development activities including marketing efforts, presentation development, and meeting Support LinkedIn ongoing advisor content profile maintenance Coordinate with service providers/recordkeepers as needed to obtain necessary information Answer and refer phone inquiries to appropriate destination Manages/updates databases Utilize available resources to independently resolve a variety of issues to all levels of clients Provide solutions to increase operational efficiencies within the client and their retirement plan operations 2-3 days in office, less than 10% travel required Knowledge, Skills, and/or Abilities: Financial advisory experience with retirement plan documentation and investment knowledge preferred Superior communication and organizational skills with the ability to prioritize, monitor, and complete multiple tasks or projects, either independently or with a team Strong client service attitude, positive team player and contributor Ability and willingness to go above and beyond to serve clients, contribute to the team and develop oneself Travel may be requested to service existing clients and prospect new clients (less than 10% travel requirement) Excellent written and oral communication Strong organizational skills with ability to multi-task Accurate typing skills Capacity to respond appropriately to clients and escalate issues to management if necessary Ability to apply problem-solving skills to complete tasks Must work well in team environment with a positive attitude Education and/or Experience: Strong working knowledge of Microsoft Office products and/or other computer software systems Bachelor's Degree required, experience in lieu of degree considered What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 to $50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$45k-50k yearly 60d+ ago
Executive Administrative Assistant
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
The position will start off remote then transition to in office once our corporate office is open in Hendersonville, TN. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Executive Administrative Assistant to join our team! The Executive Administrative Assistant is responsible for the overall operations and effectiveness of the Senior Management team. As the main point of contact, the assistant will work and communicate effectively with all internal and external contacts. The assistant handles a large volume of administrative duties including scheduling meetings, answering calls, preparing correspondence, completing their expense reports, and completing other administrative tasks. Primary Responsibilities: Ensuring the overall operations and effectiveness of the Senior Management team by acting as the first point of contact and functions as a “gatekeeper.” Overseeing the Senior Management team's task list by working with departments to ensure projects and assignments are on track, prioritizing conflicting needs, handling matters expeditiously, proactively, and following through on projects to successful completion, often with deadline pressures. Planning, coordinating, and managing the Senior Management team's schedule and travel plans. Providing administrative support as needed which includes corresponding with stakeholders, preparing correspondence, memoranda & reports, and performing other duties to support the organization. Managing special projects and assignments, including those of a sensitive or confidential nature. Performing other administrative duties including but not limited to answering incoming calls, opening incoming mail and completing their expense reports. Basic Qualifications: Requirements: High School Diploma Minimum of 2 years of experience as an assistant to C-Level Executives. Experience scheduling meetings and travel, planning events, and preparing associated expense reports. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$31k-44k yearly est. Auto-Apply 60d+ ago
Project Manager ( Remote)
NFP 4.3
Remote or Aliso Viejo, CA job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Summary: The Project Manager works directly with plan advisors and retirement plan recordkeepers to assist and project manage the successful implementation of NFP retirement plan clients when they implement a new plan or change recordkeepers. This position will be responsible for coordinating, supporting and executing plan transition project management activities across a variety of stakeholders. This individual must demonstrate a high standard of professionalism, accuracy and efficiency. This position will also work to standardize operational processes and procedures. Essential Duties and Responsibilities: Project management oversight of retirement plan recordkeeper transitions A high-level of accuracy and attention to detail is required Coordinates with service providers, plan advisors and clients to obtain necessary information Advocates for clients to ensure a smooth transition project Manages implementation tracking and timeline for key deliverables as defined by the recordkeeper Attends and participates as needed in client implementation calls Provides bi-weekly project updates to plan advisors Provides project meeting summaries for storage in client file Maintains written operational processes and procedures Assist with special projects as assigned Knowledge, Skills and/or Abilities: Demonstration of a commitment to accuracy by delivering high quality work Demonstration of project management skills Ability to work independently and in a team setting Ability to anticipate and meet client and team needs Ability to apply problem-solving skills to complete tasks Effective time management and decision-making skills Excellent interpersonal skills demonstrated in communications with both external and internal clients Ability to express ideas clearly in both written and oral communications Proficiency in Microsoft Office Education and/or Experience: High school graduate (or equivalent) Minimum of 5 years of experience, financial services operations preferred What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $64,000 to $92,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$64k-92k yearly 4d ago
Accounting Coordinator, Benefits TPA (Remote EST)
NFP 4.3
Remote or Northampton, MA job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** This role will support American Benefits Group (ABG), a leading third-party benefits administrator specializing in the administration of COBRA & Direct Billing, Flexible Spending Accounts (FSA), Health Reimbursement Arrangements (HRA), Health Savings Accounts (HSA), Lifestyle Accounts, and commuter benefits. Our mission is to provide accurate, compliant, and user-friendly benefit solutions backed by responsive and compassionate customer service. We empower participants, clients, and brokers with tools and support that make benefits easy to understand and easy to use. To learn more, please visit: ********************** Job Summary: The Accounting Coordinator is a self-starter who is able to multitask effectively. Strong communication, organization, and customer service skills are essential. Must be proficient with accounts payable (A/P), accounts receivable (A/R), reconciliations, invoicing, preparing reports, general ledger/trial balance, and Excel. This is a full-time, fully remote opportunity aligned to an Eastern Standard Time (EST) schedule. The standard work hours are Monday through Friday, 8:30 AM to 5:00 PM EST. To ensure productivity and confidentiality, candidates must have access to a private, secure workspace and reliable high-speed internet. Essential Functions: Use accounting software to record, store and analyze information. Verify data and document entries and ensure mathematical accuracy and proper coding. Receives, records, and deposits checks and intercompany transactions. Pull monthly employer disbursement reports for trust accounts, create QuickBooks imports, and reconcile trust accounts to bank statements. Record QuickBooks bank transfer and credit card payments. Research and solve payment discrepancies. Advanced Excel skills. Complete special projects as assigned. Back-up to other finance team members. Principal Accountabilities: Accounts Payable - code invoices in AvidXChange assuring accuracy to all Vendor agreements, proper department classifications, and timely payments. Expense report reconciliations, vendor set-ups, research and resolve vendor invoice and payment issues. Other A/P duties as needed. Accounts Receivable - monthly and quarterly invoicing. Perform A/R audits to assure invoicing accuracy. Monitor and maintain A/R aging summary and collections. Bank Reconciliations - trust account reconciliations. Follow up on uncleared transactions. COBRA Remittance - process monthly COBRA remittance to clients via check or ACH transfer. Monitor and maintain the COBRA trust account. Knowledge, Skills, and/or Abilities When working from home, you must maintain a private workspace to secure company equipment and correspondence; maintain high-speed internet, be present and responsive online and minimize personal interruptions during your work shift Advanced proficiency in Microsoft Excel and Office Suite. Strong analytical, problem-solving, and organizational skills. Effective communication and ability to work independently or collaboratively. High attention to detail and accuracy in financial reporting. Experience with financial software such as QuickBooks and Sage Intacct. Ability to manage multiple priorities and meet deadlines. Education and/or Experience Associate's degree or education in Accounting is required; Bachelor's degree in Accounting preferred Minimum of 3 years of accounting experience, including trial balance reporting in a mid-sized or larger company Experience in a Third-Party Administrator (TPA) company or agency preferred What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $47,000.00 - $61,000.00. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$47k-61k yearly 30d ago
Employee Benefits Client Advocate (Remote)
NFP 4.3
Remote or Maryland job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Summary of the Role: NFP is looking for a Client Advocate to support our Employee Benefits team by guiding clients through benefit plans, resolving inquiries, and ensuring a seamless experience. You'll act as a liaison between clients, carriers, and care providers, delivering timely support and building trust through clear communication and problem-solving. Essential Duties and Responsabilities: Respond to and resolve customer service inquires and issues by identifying the topic and type of assistance the client needs such as benefits, eligibility and claims, financial spending accounts and correspondence. Help guide and educate clients and their employees about the fundamentals and benefits of their lines of coverage Intervene with care providers (doctor's offices) on behalf of the customer to assist with resolving claims and billing discrepancies Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with the member Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues Meet the performance goals established for the position in the areas of: efficiency, quality and customer satisfaction Process and assist with eligibility in escalated and urgent situations Research resources the vendor has available for the client to utilize such as wellness initiatives Make sure client remains compliant with federal and state laws Building client relationships Client database maintenance General administrative duties Knowledge, Skills, and/or Abilities: Minimum 2 years of experience with customer service in employee benefits field Demonstrate ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member or client Proficient problem solving approach to quickly assess current state and formulate recommendations Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon Flexibility to customize approach to meet all types of member communication styles and personalities Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience Certificates, Licenses, Registration Life and Health license What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $54,000- $72,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$54k-72k yearly 60d+ ago
Personal Banker -Hendersonville, TN
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union . Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities. Currently, we have an immediate opening at our soon to open Hendersonville, TN branch for a Financial Service Consultant II (Personal Banker) to join our team! The Financial Service Consultant II is responsible for establishing new member relationships and interfacing with members to provide a full-service experience. Typical responsibilities: Recommend financial products and services to meet members' short and long-term financial needs. Assist members with completing consumer loan applications. Process and manage member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), and/or opening new and sub-accounts. Process cash transactions for members, maintain cash drawers, and daily balance of vaults and branch cash. Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement. Uphold the credit union's values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions. Basic Qualifications: Minimum 2 years experience as a personal banker at a credit union or bank setting Proven track record of taking initiative, demonstrating a proactive approach to member interactions, and identifying opportunities for improvement. Experience with consumer loan application and processing. Experience with account opening and teller transactions. A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment. Passion for serving the community High School Diploma or GED All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements. Benefits: We offer exceptional benefits to our employees, including: Competitive salary with a pay for performance bonus Fully paid Medical, Dental, and Vision benefits package for employees. Fully paid Life insurance, AD&D, short and long-term disability coverage 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4% Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program Pet Insurance 3 weeks of PTO annually including 2 ½ days of float time. 9 paid holidays plus 2 half days Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$30k-38k yearly est. Auto-Apply 60d+ ago
IT Manager, Service Desk Support
Firefighters First Credit Union 3.9
Firefighters First Credit Union job in Hendersonville, TN or remote
Job Description Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Manager, Service Desk Support to join our team in Hendersonville, TN! The Manager of Service Desk Support oversees the day-to-day operations of the Credit Union's Technical Support function, ensuring reliable, efficient, and user-focused technology services across all areas and locations. This role is both managerial and hands-on, responsible for leading the ServiceDesk team, ensuring adherence to service level agreements (SLAs), and maintaining the overall health and functionality of the Credit Union's IT systems. The Manager serves as a key liaison between end users, IT staff, and leadership to promote continuous improvement in service delivery. Primary Responsibilities: Overseeing daily Service Desk operations, allocating resources, and ensuring timely resolution of incidents and service requests. Administering and optimizing the helpdesk ticketing system to maintain SLA compliance. This includes managing escalations and reviewing KPIs regularly to enhance efficiency and service quality. Serving as the escalation point for complex technical issues while also providing direct support for hardware, software, application, and executive support needs, including providing off-hours assistance when required. Ensuring optimal performance across credit union locations by coordinating site visits, maintaining accurate IT asset inventories, and reviewing Active Directory objects for compliance. Developing technical documentation and training materials promoting a collaborative culture focused on continuous improvement and service excellence. Leadership Responsibilities: Regularly meeting with each team member to coach and mentor to ensure alignment around FFCU's mission, vision, and values. Providing team members with training, tools, and resources to successfully perform their jobs. Holding teams accountable for meeting all service level agreements, ensuring the team's work is accurate/efficient, and providing coaching, feedback, or training as needed. Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union. Leading change by identifying opportunities that consistently raise the bar and improve service levels. Assisting the Credit Union with executing the business plan of the organization. Basic Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, Business, or related field required. Minimum 10 years of experience in an enterprise Microsoft environment supporting Windows, Exchange, Active Directory, Teams, and various end-user computing hardware. Minimum of the last 2 years in a supervisory or leadership role. Proficient in supporting a distributed remote work environment. Proficient in setting up various hardware components (docking station, usb devices, display technologies, Headsets and Webcams). Demonstrated ability to quickly learn new software applications and technologies. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$86k-115k yearly est. 6d ago
Compliance Analyst - Retirement (Remote)
NFP 4.3
Remote or Aliso Viejo, CA job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************* Summary of the Role: NFP Retirement is seeking to hire a full-time Compliance Analyst to join its compliance team. As a member of the firm's compliance team, the Compliance Analyst will support the Chief Compliance Officer and the implementation of the firm's compliance program. The position offers diversified experience across all functional areas of an investment advisory firm and interaction with a broad range of internal and external stakeholders. The Compliance Analyst will contribute to many aspects of the compliance team's responsibilities, including compliance testing projects, implementation of the firm's code of ethics, preparation of regulatory filings, review of marketing and client meeting materials, and firm training. We are seeking candidates who are well organized, energetic, and team-oriented. The right candidate is a self-starter with a strong work ethic who has excellent communication skills and attention to detail. This person must be willing to provide the highest level of client service, professionalism, and confidentiality. Furthermore, this person must be able to efficiently prioritize tasks and consistently meet deadlines. The ideal candidate is adaptable in playing the role of a builder, doer, and subject matter expert and will be responsible for establishing, executing, and owning key processes while thinking strategically to keep our compliance program nimble and effective in managing risks. Essential Duties, and Responsibilities: Develop and update compliance policies in response to regulatory changes Manage new employee compliance onboarding, including Code of Ethics, compliance training, and onboarding employees to our Compliance Onboarding Platform Conduct compliance training and periodic testing Support monitoring and testing Assist with SEC regulatory filings, including Form ADV updates, U4s, etc. Assist with building / enhancing foundational compliance functions, including Complaint Management, Marketing Review, Audits, and Examinations Collaborate across divisions and stakeholders to be seen as a trusted problem solver and adviser Knowledge, Skills, and/or Abilities: Interest in, or familiarity with, the retirement consulting and wealth management businesses and investment concepts Logical judgment, detail-oriented, and ability to prioritize multiple tasks simultaneously Analytical mindset with a strong attention to detail High energy and highly self-motivated with the ability to thrive in an entrepreneurial environment Ability to work collaboratively with multiple levels within the organization Proficiency in Microsoft applications Familiarity with RIA compliance requirements under the Investment Advisers Act of 1940 a plus Education and/or Experience: Minimum of a bachelor's degree in finance, economics, or other related discipline Experience and interest in execution (doing) and strategy (building) 1-2 years of industry or compliance experience a plus. What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 to $57,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$45k-57k yearly 58d ago
Manager, Call Center (Los Angeles, CA)
Firefighters First Credit Union 3.9
Remote Firefighters First Credit Union job
Virtual branch managers at Firefighters First Credit Union (FFCU) are responsible for leading the call center to ensure members consistently receive a high level of service through a variety of channels. As a leader, the virtual branch manager sets the call center objectives, delivers services, and manages for results. Virtual branch managers are responsible for ensuring call center teams are staffed to provide members with adequate coverage, have the necessary training and resources to successfully perform their work, ensure member identification is correct to prevent fraud, and that they provide exceptional service to members. Further, managers utilize call center data to continually improve operations and the member experience, as well as forecast and plan. Finally, virtual branch managers regularly interact with members to build relationships and assist with resolving issues. Typical responsibilities: Manage call center operations. Train, coach, supervise, and performance manage call center employees. Build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals. Analyze call center data and make recommendations to improve operations, member experience, as well as forecast and plan. Work with leaders and team members in other departments to coordinate member services, responses, research, resolutions, or other carry out other efforts. Participate in special projects and perform other assignments as needed. Travel may be required up to 10% of the time or as needed to attend meetings, conferences, training, or other work-related events. As needed, work remotely, be on-call, and work weekends and evenings. Basic Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field or an equivalent combination of education and experience. Experience as a call center representative and/or a combination of experience working as a call center representative, and supervising call center representatives. Experience supervising employees. Preferred Qualifications: Bachelor's degree in Business, Finance, Accounting, Economics, or a related field. Experience supervising employees in a financial institution call center environment. Experience as an e-service representative or supervising e-service representatives, supporting customers through virtual technology such as videoconferencing, web-chat, or related capabilities. Demonstrates knowledge of and experience with software and hardware terminology and troubleshooting techniques. Demonstrates knowledge of and experience with the loan application process and standard or typical internal operating policies and procedures. Demonstrates the ability to lead and supervise team members to achieve results. Demonstrates knowledge of the application of federal and state consumer lending regulations (e.g., Regulation Z, The Fair Credit Reporting Act, Soldiers and Sailors Act, etc.) and compliance requirements such as Bank Secrecy Act, Office of Foreign Asset Control, and Customer ID Program policies and guidelines to appropriately document and track all transactions. Demonstrates knowledge of business, personal, and insurance products and services. Demonstrates knowledge of current industry offers, market trends, competitors, and Credit Union lending and member service policies and procedures. Demonstrates the ability to interpret and apply financial information (e.g., credit scores, debt, assets, balances, payments, interest rates, etc.) and perform math functions (e.g., addition, subtraction, multiplication, division, percentages, ratios, etc.). Demonstrates the ability to consult, provide member services, and achieve relationship sales objectives by anticipating and understanding member's needs and recommending products that will benefit them. Demonstrates analytical thinking, problem solving, decision making, and judgment by gathering and applying relevant data to research and resolve issues. Demonstrates the ability to prioritize and organize work, handle multiple tasks, and meet deadlines in a fast paced, high-volume environment. Proficient in speaking and writing the English language using correct structure, vocabulary, and organization. Demonstrates ability to communicate effectively in person, by phone, or by using electronic and virtual forms of communication. Demonstrates experience performing basic office functions such as answering phones, copying papers, assembling reports, and sending and receiving correspondence. Demonstrates the ability to use office software to create written documents (e.g., MS Word and PowerPoint) and prepare spreadsheets (e.g., MS Excel), as well as database applications to enter, maintain, and report data. Demonstrates experience and behavior consistent with FFCU's core values of competence, integrity, excellence, curiosity, positivity, and humility.
$32k-46k yearly est. 60d+ ago
Financial Advisor Assistant - Client Services
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
The position will start off remote then transition to in office once our corporate office is open in Hendersonville, TN. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Client Services Representative to join our team! The Client Services Representative is responsible for providing high level administrative support which includes general office administration, phone support, meeting scheduling, assigned projects and provides service support for all investment related products to the Financial Advisor and Program Manager. Primary Responsibilities: Handling customer relation issues to assist in both the retention and acquisition of assets under management. Prioritizing client/prospect contacts to maximize sales efforts. Making outbound calls pertaining to warm leads to schedule appointments. This also includes fielding telephone calls, assisting members, and directing visitors. Coordinating all events such as educational and marketing activities to increase awareness of FFCU's investment services. Updating and ensuring member records/files are accurate and complete in accordance with FINRA and SEC compliance standards. Performing other administrative duties such as handling mail, preparing reports, processing new accounts, and providing support to the tracking of referrals of products and services, etc. Basic Qualifications: Education: High school diploma or GED. Licenses/Certifications: Series 7, 63, and 65 or 66 licenses; Bondable through CUSO Financial Services, LP. Previous administrative assistance preferably within the financial services industry. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$48k-100k yearly est. Auto-Apply 60d+ ago
Account Manager
NFP 4.3
Remote or Connecticut job
Who We Are: NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: ******************** Experienced Bookkeeper on our Financial Concierge Team at a Boutique Firm If your people skills and number skills add up, Judith Heft & Associates is hiring! This isn't just your ordinary bookkeeping position; this is a financial concierge position working at a luxury boutique firm dealing with high-net-worth individuals and small to medium sized businesses. Judith Heft & Associates works with busy high-net worth individuals and seniors providing customized bookkeeping and bill paying services with the highest integrity and attention to detail. We are expanding and looking for an exceptional bookkeeper with high-energy to join our growing organization where even though remote, you will still feel connected to a great team. This is a full-time, remote position, 9 AM to 5:30 PM eastern time. Knowledge, Skills, and Abilities: Proficient in QuickBooks Desktop, QBO, and Quicken (preferred). Experienced in online/offline bill pay and reconciling accounts. Skilled in managing accounts payable, receivables, and journal entries. Capable of generating month-end client reports. Strong knowledge of Outlook, Word, and Excel. Experienced in managing multiple clients. Able to handle confidential information with discretion. Comfortable working with seniors. Excellent attention to detail and discretion. Excellent organization and time-management skills Education and Experience: Certified Bookkeeper (or similar) preferred. 3+ years of directly related experience. What We Offer: We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $45,000 to $50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. NFP and You... Better Together! NFP is an inclusive Equal Employment Opportunity employer.
$45k-50k yearly 60d+ ago
Technical Support Specialist
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
The position will start off remote then transition to in office in Hendersonville, TN once our office is open. Currently only considering local candidates. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Technical Support Specialist to join our team in Hendersonville, TN! The Technical Support Specialist is responsible for providing a variety of first level technical support to internal and remote users which is essential to the viability of the Credit Union's IT systems. Primary Responsibilities: Providing day-to-day operations support for the Credit Union's Helpdesk support service which includes identifying and resolving user's technical issues in a timely manner. Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk). Performing Active Directory users and objects management in accordance to department standards. Analyzing system documentation and presenting to user, either in writing or verbally, the proper procedures, and/or system features to resolve operational issues. Responding to requests for technical assistance in person, via phone, or using remote support tools. Identifying and escalating situations requiring urgent attention. Basic Qualifications: Education: High school diploma or equivalent experience. Minimum five years' experience and demonstrated knowledge of Microsoft Windows, Active Directory user management, Exchange Email setup and troubleshooting, general knowledge of TCP/IP troubleshooting, Dell/HP/Lenovo desktop/laptop hardware and IP Phone setup. Experience in implementing software applications within a Microsoft environment Experience in setting up various hardware components (docking station, usb devices, display technologies) Experience in working with Virtual Desktop Infrastructure (VMwware Horizon) preferred Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$38k-74k yearly est. Auto-Apply 25d ago
Title Clerk/ Operations Services Specialist
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
The position will start off remote then transition to in office once our corporate office is open in Hendersonville, TN. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Title Clerk / Operations Services Specialist II to join our team! The Operations Services Specialists II is responsible for supporting members and all Credit Union departments by processing account transactions, managing member accounts, researching member and bank inquiries, processing levies, subpoenas, and wire transfers. Operations services specialists interface with members by mail or phone. Operations services specialists also assist members by identifying financial needs and recommending appropriate FFCU products and services. Primary Responsibilities: Managing, processing and maintaining member accounts and related transactions such as deposits (e.g., savings and checking), investment accounts (e.g., Certificates, IRAs, Trusts), account changes, wire transfers and transactions (e.g., new membership). Reviewing and researching account notification, determining appropriate action, and processing required information to disposition member accounts that are inactive or dormant, or accounts of deceased members. Processing mail, researching member inquiries, and processing levies and subpoenas. Processing and managing vehicle title transactions, ensuring compliance with all state and federal regulations. Coordinating the registration and transfer of titles for both new and used vehicles, including lienholder documents and other necessary paperwork. Preparing and submitting required DMV forms, ensuring timely processing and adherence to deadlines. Confirming required documentation is sent to DMV within required timelines to secure our interest in loan collateral. Escalate to leadership any situations where the Credit Union's security is in jeopardy. Researching and resolving DMV questions, issues, and discrepancies while supporting Member Experience teams with DMV requests and DNA activities. Basic Qualifications: Education: High school diploma or GED. Experience processing fiduciary accounts and deposit accounts, IRAs, performing account maintenance, and wire transfers, consumer lending, consumer loan servicing. Experience in one or more of the following: banking, call center, and/or in a sales position. Minimum two years' experience at a bank/credit union Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$49k-70k yearly est. Auto-Apply 60d+ ago
Executive Administrative Assistant
Firefighters First Federal Credit Union 3.9
Firefighters First Federal Credit Union job in Hendersonville, TN
The position will start off remote then transition to in office once our corporate office is open in Hendersonville, TN. Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation's largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Currently, we have an immediate opening for a Executive Administrative Assistant to join our team! The Executive Administrative Assistant is responsible for the overall operations and effectiveness of the Senior Management team. As the main point of contact, the assistant will work and communicate effectively with all internal and external contacts. The assistant handles a large volume of administrative duties including scheduling meetings, answering calls, preparing correspondence, completing their expense reports, and completing other administrative tasks. Primary Responsibilities: Ensuring the overall operations and effectiveness of the Senior Management team by acting as the first point of contact and functions as a “gatekeeper.” Overseeing the Senior Management team's task list by working with departments to ensure projects and assignments are on track, prioritizing conflicting needs, handling matters expeditiously, proactively, and following through on projects to successful completion, often with deadline pressures. Planning, coordinating, and managing the Senior Management team's schedule and travel plans. Providing administrative support as needed which includes corresponding with stakeholders, preparing correspondence, memoranda & reports, and performing other duties to support the organization. Managing special projects and assignments, including those of a sensitive or confidential nature. Performing other administrative duties including but not limited to answering incoming calls, opening incoming mail and completing their expense reports. Basic Qualifications: Requirements: High School Diploma Minimum of 2 years of experience as an assistant to C-Level Executives. Experience scheduling meetings and travel, planning events, and preparing associated expense reports. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ***********************.
$31k-44k yearly est. Auto-Apply 60d+ ago

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Firefighters First Credit Union jobs

Hybrid Learning & Development Specialist- Hendersonville, TN

Technical Support Specialist

Account Executive - Private Client/HNW (Remote)

Commercial Account Manager - Construction & Infrastructure (REMOTE)

Personal Risk Account Coordinator, Annual Review (Remote)

Processor (Phoenix AZ or remote)

Operations Coordinator (Retirement) (Remote)

Executive Administrative Assistant

Project Manager ( Remote)

Accounting Coordinator, Benefits TPA (Remote EST)

Employee Benefits Client Advocate (Remote)

Personal Banker -Hendersonville, TN

IT Manager, Service Desk Support

Compliance Analyst - Retirement (Remote)

Manager, Call Center (Los Angeles, CA)

Financial Advisor Assistant - Client Services

Account Manager