Customer Experience Specialist - Vehicle Delivery
Ohio job
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'? Check out more below:
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Location: This position will be based out of our Inspection Center in Trenton, OH, 45067.
Base compensation of $20 per hour.
Opportunity to increase hourly compensation by .50 cents every 3 months based on performance!
You'll get to represent our dynamic brand in dynamic ways! From delivering memorable customer experiences in the field to helping run one of our Vending Machines (in some locations), our Customer Advocates provide a one-of-a-kind and seamless car-delivery experience to each and every customer.
Competitive benefits that include medical, dental, vision, and matching 401k, along with other cool perks programs including student loan payments, discounts on vehicles, benefits for you pet(s), and much more!
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana)
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. Being a brand ambassador at Carvana means having a passion for our vision and having a motor that never quits when it comes to representing our brand and values. Our Market Operations team members work as a team to deliver awesome customer experiences in their markets, while also remaining agile enough to keep up with the ever-changing beat and cadence of your daily activities. Think you've got what it takes to join our team? Apply today!
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. Hiring is contingent on passing a complete background check. This roles is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English."
Vehicle Condition Associate
Vermilion, OH job
Pay range: $18-$19 hourly Vehicle Condition Associate I This position is responsible for accurately assessing, documenting and maintaining the status and appearance of Carvana's wholesale inventory. This position is not eligible for visa sponsorship.
What you'll be doing:
Ensure each vehicle is inspected for mechanical, drivability, and cosmetic concerns.
Operate state-of-the-art digital tools to accurately assess exterior and interior condition of Carvana's wholesale inventory.
Consistently use mobile tools to take multiple images of the assigned vehicles, including photos of any observed damage.
Ensure each vehicle is documented with the correct trim levels and other vehicle features/attributes.
What the Job Requires
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
High School Diploma or equivalent is required.
At least 18 years of age.
Automotive background preferred.
Valid driver's license with a clean driving record
Ability to use digital devices and mobile applications.
Ability to pay attention to detail.
Ability to frequently stand, sit, walk, bend, stoop, squat, and lift up to 40 lbs.
Ability to drive frequently.
Ability to work outdoors continuously.
Ability and comfortability to be around fumes or odors that are from vehicles under maintenance.
Ability to work in various weather conditions such as: rain, snow, heat, etc.
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Vehicle Delivery Driver
Ohio job
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the 'Hauler-Life'?
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Location: This position will be based out of our location in Heath, OH, 43056.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $20/hr with significant growth opportunities based on performance. You can boost your earnings within a short timeframe:
Pay Range: $20-$22 hourly
Starting Pay: $20/hr
At 3 Months: $20.50/hr
At 6 Months: $21/hr
In your first year, you can progress from $20/hr to $22/hr through our performance-based Careers Not Jobs program, which provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members' success because when our team members grow, we grow. Here is how we invest in you:
Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, opportunity for overtime during busy seasons
Fast Track Advancement Opportunities: Stellar performers achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
Health & Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and happy.
Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days thereafter)
Education Support: We support you depending on where you are at in your education journey - if you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we have a student loan repayment program!
Equity: Carvana Shares is something that we grant to our team members on an annual basis where you get to be an 'owner' in the company. We also offer an Employee Stock Purchase Plan discount!
Professional Development: Extensive internal growth and professional development opportunities
And more!
About the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years of customer-facing experience to:
Deliver vehicles straight to customers' doors with our custom car haulers (don't worry - a commercial license is not required to drive the hauler and you will receive ample training)
Frequently load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure the vehicle maintains safe to drive
Complete customer paperwork and include thorough notes in our customer tracking system
Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification policy.
* Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further details, candidates can review their local state notary requirements here: State Notary Requirements .
* Candidates must be able to satisfy state-specific requirements related to access DMV/title and registration systems.
* Illinois, Michigan, Louisiana, and Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment (process sponsored by Carvana).
* California employees must obtain a Vehicle Verifier license within the first 90 days of employment (Process sponsored by Carvana).
General qualifications and requirements
Ability to perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow, while other markets require deliveries to be made in the summer heat) .
Ability to walk/stand and sustain physical activity for extended periods of time (8+ hours)
Must be able to read, write, speak and understand English
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat
Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
Frequent driving requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with disabilities to perform the essential functions
Legal stuff
This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and possess a valid driver's license. Must be able to read, write, speak, and understand English.
Team Lead, Market Operations - Lorain, OH
Vermilion, OH job
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Experienced Diesel Technician
Vermilion, OH job
Join Our Fleet Maintenance Team! Join our rapidly growing team at Carvana, where we're revolutionizing the car buying experience! We're seeking a skilled and dedicated Diesel Technician to join our innovative Fleet Maintenance team. If you're a problem-solver who enjoys working on Class 8 trucks and trailers and is passionate about vehicle uptime, we want to hear from you.
Why You'll Love Working Here
We're proud to offer our team members a supportive, collaborative environment and outstanding benefits.
Competitive Pay & Benefits:
Competitive hourly compensation and overtime opportunities
Comprehensive medical, dental, and vision coverage
Matching 401k
PTO: Accrue 104 hours in your first year!
Tool Allowance: Receive a $500 annual tool allowance to keep your equipment up-to-date.
Boot Allowance: Get a $100 boot allowance every 6 months to ensure you have the right gear.
Investments in Your Future:
ASE certification reimbursement (we cover the cost!)
Tuition reimbursement and student loan repayment programs
Opportunities for growth and advancement within a rapidly expanding company
Internal training, including classroom time for DTNA ARC Certification
Unique Perks:
Carvana employee discount on vehicle purchases
Pet benefits and much more!
A Day in the Life: What You'll Be Doing
As a Diesel Technician, you'll be a key part of our Fleet Maintenance team, ensuring our Class 8 fleet is safe and reliable. Our fleet is primarily day cabs and trailers, all under manufacturer warranty-meaning no major engine overhauls or roadside calls.
You'll perform a variety of tasks, with clear pathways for growth:
Routine Maintenance & Repair: Perform preventative maintenance, inspections, and component replacements on our fleet.
Diagnostics: Utilize diagnostic tools and software to troubleshoot complex electrical, engine, and transmission problems.
System Repairs: Address issues with aftertreatment systems (DEF/emissions), perform regens, and change filters.
Collaborate & Optimize: Work with your team to maintain accurate records, optimize vehicle performance, and minimize downtime.
Safety First: Adhere to all safety protocols and industry best practices to ensure our fleet is always DOT compliant.
What We're Looking For
We're searching for skilled professionals with a strong background in diesel technology.
Experience: 3+ years of experience with Heavy-Duty Class 8 trucks and trailers or similar equipment (e.g., agricultural, construction, waste collection truck).
Technical Skills:
Strong diagnostic and troubleshooting skills for diesel engines, transmissions, and vehicle systems.
Proficiency with diagnostic software and using a laptop for manuals.
Experience with aftertreatment systems and electrical diagnostics.
Comfortable with MIG welding is a plus.
Certifications & Training:
A minimum of two ASE Certifications within the first 6 months of employment (we'll reimburse you!).
T-series ASE Certifications are highly valued.
Requirements:
A valid Driver's License with clean driving record
Ability to perform physical tasks associated with vehicle maintenance (lifting, bending, etc.).
Strong attention to detail and a commitment to quality workmanship.
A solid attendance record and punctuality are essential for this role.
About Carvana
At Carvana, we're on a mission to change the way people buy cars. We're a technology company bringing transparency and convenience to the car buying process. We believe in putting the customer first and fostering a culture of innovation and collaboration. Our team members are our greatest asset, and we're committed to providing a workplace where everyone can thrive.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check and drug test. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.
Auto Parts Manager
Ohio job
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.
Think you've got what it takes to join our team? Keep reading below to see what we're looking for!
Position Overview:
The Line Lead, Cosmetic role is a front-line supervisor role, responsible for directly managing and developing a team of hourly associates in an Inspection Center to regularly achieve production targets. This role is not visa eligible.
What you'll be doing:
Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.
Meet or exceed inventory production goals on a daily, weekly and monthly basis.
Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values.
Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
Prevent and resolve conflict among team members.
Monitor and ensure adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.
Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production.
Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production.
Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.
Effectively manage multiple associates, including ensuring appropriate employee development and performance management.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
High School Diploma or GED equivalent
Valid unrestricted driver's license with a clean driving record in the last 3 years
Experience using computers
Must be at least 18 years of age
Demonstrated functional expertise in one or more areas pertaining to Carvana's reconditioning process
Demonstrated understanding of our current reconditioning processes and lean principles
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to effectively delegate tasks to team members.
Ability to communicate and interact with others effectively in a professional, courteous manner.
Ability to communicate clearly and concisely, both written and oral.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime and on weekends.
Ability to work variable schedule(s) as necessary.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
What we'll offer in return
Full-Time Position with a competitive salary
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy, both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Entry-Level Automotive Detailer / Lot Attendant
Newark, OH job
We're hiring for entry-level auto roles at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500. In these entry-level roles, you'll have a number of positions to choose from:
Detailer: detailing vehicles, including washing, interior cleaning, and exterior buffing
Lot Attendant: move vehicles from one department to the next in our Inspection Centers
Photobooth Associate: take photos of our vehicles so customers can see our vehicles in our spinners
Inspection Associate: inspect the interior and exterior of the vehicles and accurately identify any imperfections/defects
At Carvana, you'll receive a competitive wage and amazing perks - including a 401(k) with Carvana match and even a vehicle purchase discount - all while using state of the art tools in one of our high-tech Inspection Centers ( click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company.
Pay: Starting pay for this position is $15/hr.
Schedule: Please keep in mind that all locations are subject to mandatory overtime based on business need.
First shift: Mon-Fri 6am-3pm
Second shift: Mon-Thurs 3:30pm-2:00am
Location: Our inspection center is located at: 2183 Hebron Rd Heath, Ohio 43056
Other perks of the Job
100% company-paid healthcare premiums
Generous paid-time off and your birthday is a holiday!
ASE and tool reimbursement programs
Tuition reimbursement and student loan repayment
How To Get Started - join the Carvana team by applying on this page!
We also have a variety of other automotive roles available in one of our 18 locations across the country - take a look at our Careers site to apply for one of the following roles:
Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles
Auto Technician/Mechanic roles: Lube and Oil, Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles
Entry-Level roles: Detailing, Inventory Associate (Car Porters), Photo, Parts Associate, Inspection, and Coordinator/Administrator roles
General qualifications and requirements
Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently
Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check
An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
Use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.
To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.
Think you've got what it takes to join our team? Apply today!
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.
Cashier/ Sales Associate
Middlefield, OH job
T EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
Shell Convenience Store located in North Jackson, OH is currently seeking a Cashier to join their team. The individual who fills this role will have an opportunity to help Truck World provide excellent customer service to the public.
Come join our Team! We are in need of a sales associate that excels at customer service and demonstrates a strong work ethic.
Job duties:
Provide excellent customer service.
The Cashier will use cash registers, electronic scanners, and related equipment to conduct monetary transactions with customers.
Additional job duties would include but not limited to stocking shelves and maintaining cleanliness throughout the store.
Our ideal candidate would demonstrate a strong work ethic, be available to work during the week, on weekends and holidays as needed.
About the Organization Truck World Inc. is a wholesale and retail petroleum marketing company based in the Youngstown, Ohio area. Since our founding in 1971, Truck World has developed, owned and operated convenience stores and truck stops.
Required
Preferred
Job Industries
Retail
Bartender
Youngstown, OH job
Bartenders EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Description
We have an immediate need for an enthusiastic/ upbeat bartender to join our Erin's Pub team. We are located in a travel center in Hubbard Ohio so you will enjoy working with our customers that have unique experiences from around the country.
Responsibilities/ Essential Duties:
* Greet and serve customers, provide recommendations and ensure a pleasant, enjoyable and relaxing environment.
* Mix and serve drinks.
* Keep the work area clean and organized, restocking as necessary.
* Verifying customer's age
* Processing payments.
* Follow all liquor laws as well as health and safety regulations
* Follow proper alcohol handling procedures.
Requirements:
Must be over 21
Available to work during the week, on weekends and holidays as needed.
Education and Experience:
High school or equivalent education
Experience bartender is preferred.
About the Organization
Truck World Inc. is a wholesale and retail petroleum marketing company based in the Youngstown, Ohio area. Since our founding in 1971, Truck World has developed, owned and operated convenience stores and truck stops.
Required
Preferred
Job Industries
Retail
Senior IT Manager
Van Wert, OH job
Braun was founded with a clear purpose: to support those who serve on the frontlines of emergency response. What began as a pattern shop under the vision of Charles J. Braun has grown into a trusted name in ambulance manufacturing-driven by innovation and a deep understanding of the EMS community.
Early on, we recognized a critical need: ambulances built not just to transport, but to perform under pressure. When lives hang in the balance, equipment must be reliable. That insight shaped our mission and helped set a new standard in the industry.
We are seeking a highly skilled Senior IT Manager to provide strategic leadership and operational oversight for IT and information systems at our Van Wert site. As a key member of the site's Senior Leadership Team (SLT), this role ensures local IT strategies, systems, and operations align with both divisional priorities and the parent company's enterprise standards.
The Senior IT Manager will lead a high-performing IT team, oversee IT service delivery (including ERP, CRM, and manufacturing systems), and ensure cybersecurity, compliance, and system resilience. This is a strategic role for a forward-thinking IT leader who thrives on innovation, collaboration, and enabling business growth through technology.
KEY RESPONSIBILITIES
As the Senior IT Manager, you will:
Partner with business leaders to identify and implement technology solutions that drive competitive advantage, enhance customer experience, and improve operational performance.
Align local IT strategy with the parent company's enterprise architecture, cybersecurity, and digital transformation initiatives.
Lead IT service delivery to support daily operations, including ERP, CRM, manufacturing systems, and end-user technologies.
Lead, mentor, and develop a high-performing IT team by setting goals, conducting evaluations, and supporting professional development.
Manage division-specific IT projects and implementations, ensuring delivery on time and within budget.
Oversee divisional IS tools, databases, and software solutions, collaborating with business leaders to ensure alignment with operational needs.
Coordinate with vendors and IT service providers to optimize system performance and value.
Implement IT policies, monitor compliance, and ensure data security, reporting accuracy, and disaster recovery preparedness.
Analyze divisional processes and recommend IS solutions to improve productivity and operational efficiency.
Provide technical leadership to IT support teams and training for end-users on IS tools.
QUALIFICATIONS
As the Senior IT Manager, you will have:
Essential:
Bachelor's degree in Information Technology, Computer Science, Business, or related field.
Strong experience in IT & IS management, ideally 7-10+ years.
Proven leadership and project management abilities.
Proficiency with enterprise systems, ERP platforms, IT infrastructure, and cybersecurity.
Strategic thinker with strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills with the ability to bridge technical and business needs.
Preferred:
Relevant certifications (e.g., PMP, ITIL, CISSP).
Experience in a manufacturing or managed service provider environment.
Core Competencies & Skills:
Values that align with our culture: Customer Centric, Leadership, Integrity, Family Spirit, Excellence.
Strategic mindset with a vision for innovation and continuous improvement.
Ability to manage multiple priorities and deadlines.
Strong analytical skills and attention to detail.
Effective communicator with the ability to simplify complex IT concepts.
Adaptability to evolving technologies and business environments.
Strong accountability for IT security, compliance, and performance.
Auto Body Paint Technician
Cincinnati, OH job
*For a quick application text APPLY1 to 82174* *About Dent Wizard* Dent Wizard is the nation's undisputed leader in automotive reconditioning services and vehicle protection products - and our success is the result of the great people who serve our customers. We're stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve.
*Auto Body Paint Technician*
Commission-based uncapped earning potential.
First year earning potential: $50,000-$75,000
Long-term earning potential: $70,000-$150,000+
This position is 100% commission based. Actual earnings will vary based on individual performance.
Do you enjoy working with customers and being on the move? What if your next job felt more like running your own business? Join our growing team as a Paint Technician and start a rewarding career with uncapped earning potential!
What You'll Do:
* Travel to customers to perform high-quality minor automotive reconditioning activities such as paint touch-ups to full surface repairs using advanced spray equipment and proven techniques
* Prep, blend, and finish vehicle surfaces to perfection
* Work independently at partner locations like dealerships, rental agencies, and auctions
* Deliver fast, flawless results that exceed expectations
*What We're Looking For:*
* 5+ years of hands-on experience in collision repair or bodywork
* Strong attention to detail and color accuracy
* Self-motivation, grit, and a strong work ethic
* Ability to work outdoors in all weather conditions
* Great communication skills and a customer-first mindset
* Physical ability to kneel, bend, squat, and lift up to 45 lbs
* Valid driver's license and a clean driving record
What We Offer:
* *Unlimited, uncapped earning potential - *the harder you work, the more you can make
* *Excellent benefits - *medical, dental, vision, 401(k), paid vacation, and more
* *Awesome perks - *tools and supplies, company vehicle, gas card, mobile phone, and more
* *Independence - *manage your day without micromanagement
* *Supportive team - *work with a fun, dynamic crew that's got your back
* *Ongoing training - *including color matching systems and certifications with PPG, BASF, and more
* *Clear career path - *five levels from Senior Tech to World-Class Tech, with bonuses and recognition at every step
All candidates selected for offer will undergo post-offer, pre-employment screening appropriate to the role. This may include, but is not limited to, a physical examination, vision assessment, background check, and drug screening. Any such screening will be appropriate for the role, the same for all employees entering the same job category, and conducted in accordance with applicable laws and regulations.
**In accordance with NIOSH Respiratory Protection Standards Dent Wizard Technicians are required to wear the appropriate Personal Protective Equipment (PPE) in the form of a respirator.
The compensation offered for this position will depend on qualifications, experience, and geographic location.
The starting compensation is expected to be:
$50,000-$150,000/year We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies [Benefits Highlights Booklet](
*EOE Statement: *Dent Wizard is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dent Wizard's Human Resources Department to discuss your specific needs. Please feel free to contact us at ...@dentwizard.com.
Lot Associate
Gratis, OH job
Pay Range: $15-$17 hourly Financial Opportunities:
At 12 months in role, earn an additional $.50 per hour by gaining your first certification
At an additional 6 months in role, earn an additional $.50 per hour by gaining your second certification
Ask me how you can make an additional $1 per hour by learning how to load/unload our stingers
You can also grow your career by earning your class A CDL in our Loader to Driver program
Perks & Benefits
Company-paid medical insurance
Dental & vision insurance available at a low cost
401K with company match
104 hours of PTO in the first year
A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more
This individual contributor position is responsible for various tasks related to staging, and preparing inventory vehicles for inbound/outbound transport and direct delivery.
RESPONSIBILITIES
Use handheld scanning equipment to log vehicle locations and troubleshoot inventory location
Accurately receive, organize, locate, and stage inventory vehicles on-lot consistent with processing and safety standards
Multi-point inspections of inventory vehicles and accurately complete inspection reports
Consistently meet processing and quality standards
Maintain lot and workspace areas
Safely operate company-owned vehicles
Fuel inventory vehicles as needed
Qualifications
High School Diploma or equivalent.
At least 18 years of age and a valid driver's license with a clean driving record
Ability to operate a computer and company issued tablet and mobile devices
Ability to work as a team player and interact with customers, managers and coworkers in a professional and courteous manner
Ability to frequently and safely operate automatic and manual transmission vehicles
Ability to work variable schedules as necessary
Physical Working Conditions
Capable of walking 5 to 10 miles per shift
Ability to work outdoors in various weather conditions such as rain, snow, heat, etc.
Frequently getting in and out of vehicles.
Bend, twist, stoop, squat, and stand
Ability to work in an environment that may be cold, hot, noisy, dusty, wet and may have fumes or odors due to vehicle maintenance
Legal Stuff
This role is not eligible for visa sponsorship.Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
CDL A Local Truck Driver
Gratis, OH job
Join Our Team as a Class A CDL Driver! Average Weekly Pay: $1,650 Why Drive with Us?
Home Every Day: Enjoy the comfort and convenience of returning home daily.
Generous PTO: Start with 144 hours of paid time off in your first year.
Bonuses: Unlock exciting bonus opportunities.
Comprehensive Benefits:
Company-paid medical insurance
Health Saving Account and Flexible Spending Account available
Family and pet benefits
Extra Earnings: Opportunities to earn more if you pick up extra routes.
Exclusive Discounts: Receive discounts on vehicle purchases.
Stay Connected: We provide a company-paid phone.
Career Growth: Explore numerous growth opportunities within our dynamic team.
Retirement Savings: Benefit from our 401(k) plan with a Carvana match.
Embark on a rewarding career where your dedication is valued, and your professional growth is supported. We're excited to welcome you to our team!
Job Responsibilities:
Inventory Movement: Safely transport customer cars between inspection centers and vending machine locations.
Professionalism: Maintain courteous behavior and professional appearance.
Vehicle Handling: Load and secure vehicles on a 9-car hauler.
Safety Compliance: Follow safety procedures and keep an accurate driver log.
Driving Standards: Maintain a clean driving record with a valid Class A CDL.
Communication: Coordinate effectively with the transportation team.
Job Requirements:
License: Valid CDL with Med Card.
Age: Minimum 21 years old.
Language: Proficient in English (reading, writing, speaking).
Experience: 6 months of tractor-trailer experience in the last three years.
Physical Requirements:
Mobility: Walk around 2,000+ steps daily, climb a 10-foot ladder.
Flexibility: Bend, kneel, twist, squat, stand, and climb to secure loads.
Activity: Stand, stretch, walk, stoop, push/pull outdoors.
Skills: Excellent visual acuity and manual dexterity.
Safety Gear: Use non-slip shoes, gloves, and protective garments.
Driving: Frequent driving required.
This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Trade Show & Marketing Specialist
Remote or Milwaukee, WI job
ECP is a market-leading SaaS software solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities nationwide. We're growing quickly, expanding the number of customers who use our software and launching new products to better serve the senior living industry.
We're looking for a Trade Show & Marketing Specialist to join our Marketing team. Reporting to the Marketing Manager, you'll be responsible for keeping our trade shows and events running smoothly while providing marketing support that helps amplify our presence. You'll work closely with our Events Specialist on planning and logistics, and assist the Marketing team in organizing and updating content, campaigns, and administrative tasks.
This is an ideal role for someone who is highly organized, enjoys managing details, and thrives on supporting a busy team.
Note: This is a remote position, we are only accepting candidates with a permanent residence in the U.S. The ideal candidate would be located in the Greater Milwaukee Area, Madison, or Chicago.
Key Objectives
Coordinate the logistics and administrative details for trade shows and industry events.
Support the Events Specialist with timelines, vendor communications, and post-event follow-up.
Assist with the organization, distribution, and upkeep of marketing materials for events and campaigns.
Help track event and campaign performance metrics.
Responsibilities
Manage trade show logistics, including shipping, booth inventory, supplies, travel arrangements, and vendor communication.
Maintain event calendars, deadlines, and task lists.
Prepare and organize event materials (handouts, signage, giveaways) provided by the creative team.
Support the Marketing team with administrative tasks such as updating contact lists, organizing digital assets, and scheduling social posts.
Assist with event-related communications, including updating event pages, scheduling email sends, and posting approved content on social channels.
Coordinate internal communications about upcoming events and key marketing initiatives.
Requirements
Bachelor's degree in Marketing, Communications, Business, or a related field preferred
1-3 years of experience in event coordination, marketing support, or administrative roles
Strong organizational skills with the ability to manage multiple deadlines
Excellent attention to detail and follow-through
Strong communication skills, both written and verbal
Comfortable working with tools like Microsoft Office and marketing platforms such as HubSpot, Adobe, etc.
Willingness to travel occasionally for events
A proactive, team-oriented mindset and ability to work independently
Auto-ApplyAWS Cloud Engineer
Remote or Milwaukee, WI job
ECP is a market-leading SaaS platform that helps senior living communities provide better care for their residents and is trusted by more than 7,000 communities around the world. As we continue to grow, we're expanding both our customer base and the scope of our products to deliver even greater value to the senior living industry.
We're seeking a remote AWS Cloud Engineer with a passion for building scalable, zero-trust infrastructure and developing innovative solutions that fuel our growth. In this role, you'll collaborate closely with our AWS Cloud Architect to maintain and enhance cloud architectures, improve monitoring and alerting, implement infrastructure as code, troubleshoot AWS services, and document infrastructure.
Join our talented infrastructure team and company culture that values creativity, opportunity, and professional development!
We are open to fully remote candidates within the U.S.
Innovate, develop, maintain, and optimize infrastructure within the AWS Cloud ecosystem.
Provision and manage infrastructure using Infrastructure as Code (IaC) tools such as Onica Runway and AWS CloudFormation.
Engineer solutions aligned with the AWS Well-Architected Framework pillars: operational excellence, security, reliability, performance efficiency, and cost optimization.
Implement and enforce security best practices, including least privilege, encryption, and network segmentation.
Document infrastructure designs, workflows, configurations, and standard operating procedures
Stay current with AWS services, emerging features, and evolving best practices
Implement and maintain cloud-native disaster recovery and backup strategies to ensure resilience and business continuity.
Collaborate remotely with teams on status updates, effort estimations, problem solving, and feature development.
Monitor, troubleshoot, and resolve issues across cloud services, deployments, and operational workflows.
Work closely with our AWS Cloud Architect on design, implementation, and maintenance of infrastructure workflows that support application delivery, scalability, and feature development.
Requirements
3+ years of hands-on experience working within the AWS Cloud ecosystem
Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent work experience
Proficiency in scripting for automation using Node.js
Strong understanding of core AWS services, cloud networking, and security, including EC2, ECS, S3, VPC, RDS, Lambda, API Gateway, IAM, CloudWatch, and Security Groups
Proven experience with Infrastructure as Code (IaC) tools such as Terraform and AWS CloudFormation
Excellent communication skills, with the ability to explain technical concepts clearly
Experience working in an agile development environment
Fluent in English with strong grammar and written communication skills
Legally authorized to work in the United States without sponsorship
Auto-ApplyCustomer Support Representative (Remote)
Remote or Denver, CO job
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 6,500 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
As a Customer Support Representative, you will provide customer service over the phone, through email, and ECP's ticketing system via remote connection.
Provide support to ECP's end users as the first point of contact for questions, troubleshooting, and any issues that may arise
Follow best practices for resolving tickets with customers by:
Clarifying the customer's reason for a support request
Determining the cause of any problems
Selecting and explaining the best solution to solve the problem
Expediting correction or adjustment
Following up to ensure resolution
Maintain customer records by updating account information in HubSpot
Follow best practices for documentation in ECP's ticketing system
Contribute to company-wide initiatives such as adopting new technologies, updating product documentation, and providing support for launching new products
Become a product expert, be someone your teammates can turn to, provide product enhancement ideas to our Product Management team
Contribute to team goals by accomplishing related tasks accurately and in a timely manner
Participate in ECP's rotating on-call schedule, to ensure our customers receive support if needed after standard business hours
Consistently meet performance metrics and KPIs
Requirements
Customer Service Experience
Software experience, experience with eMARs, EHRs or other healthcare-related technologies is preferred
Strong problem-solving capabilities
Excellent verbal and written communication skills
Bachelor or Associate's degree preferred
A remote work environment that is compliant with cybersecurity and other company workplace policies
Work Hours / Schedule:
The regular work hours will be 10:30 am CT (8:30 am PT, 9:30 am MT, 11:30 am ET) to 7:00 pm CT (5:00 pm PT, 6:00 pm MT, 8:00 pm ET), Monday through Friday.
Support team members are required to participate in the on-call/after-hours rotational schedule
Auto-ApplyCustomer Success Manager - Value Realization
Remote or Milwaukee, WI job
ECP is a market-leading SaaS solution that enables senior living communities to better care for their residents. ECP is used in over 8,000 communities around the world. We're looking to further expand by increasing the number of customers that use our software and increasing the scope of how we serve our customers by developing and releasing new products.
Senior living is deeply under-penetrated with software, and ECP is one of the industry's largest and fastest-growing software companies. Our mission is to build world-class software that improves the quality of life for seniors and improves clinical, business, compliance, and operational performance for our customers.
We are looking for a Customer Success & Value Growth Specialist, you'll be the voice and main point of continuous value for our customers. You'll proactively engage users to maximize product adoption, identify growth opportunities, and forge strong customer relationships. On the reactive side, you'll manage billing concerns, process issues, churn indications, and pricing questions-ultimately transforming them into opportunities to strengthen value. This role blends strategic outreach with nimble problem-solving, requiring both persuasion and empathy.
We're not looking for someone to just "stop churn"-we're seeking a champion who aims to maximize lifetime value, nurture active partnerships, and shape how we deliver value at scale. This is a chance to build systems, influence cross-functional strategies, and see real impact on thousands of customer lives.
Our team is based in Milwaukee, but we are open to this position being fully remote.
Drive Customer Value: Schedule success check-ins and outreach campaigns to ensure customers fully leverage key modules-CRM, eMAR, EHR, Billing, Move-Ins. Partner with internal teams to ensure world-class experiences for our customers throughout their lifecycle
Momentum Management: Catalyze usage during adoption dips-analyze data, diagnose friction, and coordinate solutions
Serve as a product expert, guiding customers on best practices and helping them leverage ECP features to overcome challenges
Issue Resolution: Respond swiftly to pricing queries, churn flags, and support escalations, turning challenges into constructive conversations
Playbook Development: Build and evolve outreach sequences, adoption frameworks, negotiation scripts, objection-handling guides, and retention flows
Ensure that all customers derive maximum value from their investment with ECP, leveraging success plans to demonstrate ROI
Strategically guide clients on how our tools and partnership can impact their business to secure their top initiatives
Customer Advocacy: Collect feedback, spotlight success stories, and facilitate case studies to amplify customer voice
Take client satisfaction to the next level by acting as your clients' internal advocate
Be an exceptional communicator not only towards the customer, but internally too, to appropriately manage customer concerns and needs
Requirements
Experience in SaaS Success/Inside Sales: 2-5 years in roles like CSM, SDR, retention, or customer growth-especially in high-volume outreach environments
Proactive mindset: Comfortable cold outreach-calls, emails, demos-with a track record of converting conversations into outcomes
Analytical edge: Familiarity with CRM/reporting tools-Salesforce, Gainsight, HubSpot, or Excel/SQL-to monitor patterns and derive insights Strong at asking good questions, active listening, and navigating sensitive discussions (billing, churn, pricing)
Independent & structured: A self-starter who thrives in building processes and working without micromanagement
Belief in cross-functional teamwork with Sales, Product, Support, and Marketing to drive customer success.
Bonus: Hands-on with SaaS onboarding, value realization, retention campaigns, or renewals management. Bachelor's degree required
Solution-oriented attitude, attention to detail, resourcefulness, and a strong ability to multitask
Superior internal/external customer service and strong collaboration skills
Early adopter of tools to streamline workflows
Ability to craft written and visual materials in alignment with company brand guidelines and tone
Proven problem-solving abilities and a solutions-oriented mindset
Enthusiasm for healthcare, especially senior healthcare or healthcare for those with intellectual and developmental disabilities
Auto-ApplyTeam Lead, Market Operations
Newark, OH job
At Carvana, we sell cars, but we are not salespeople. We have made it our mission to create a hassle-free way for people to buy and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that saves our customers time and money. Customers can search through thousands of vehicles online, see full 360-degree views of both the interior and exterior of the vehicles before deciding to go through the purchasing process. Our Customer Advocates will then either deliver the purchased vehicle to our customer's driveway using one of our kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.
For more information on Carvana and our mission, sneak a peek at our company introduction video .
About the team and position
Carvana's Market Operation department is known for its team-oriented, fast-paced environment. We hire bright people who are willing to roll up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while juggling multiple projects. Don't forget to bring your personality! We thrive from each unique perspective. Our strength is in our diversity of opinions.
The Team Lead, in our Market Operations group, is responsible for running the local Carvana hub and everything that comes with it, including (but not limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market's ongoing success. We are looking for someone who is a big picture thinker with the ability to manage the employee and customer experience. A Team Lead not only crushes daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team Lead works closely with a team of extremely talented Customer Advocates and is responsible for providing vision and development opportunities.
What you'll be Doing
Be a continuous positive force within the market and create strong morale and spirit throughout the team.
Help interview, select, onboard and train a team of Customer Advocates and provide the tools, resources and guidance they need to be successful. Employee development is an essential part of this role.
Actively develop a team of Customer Advocates by providing feedback, conducting performance check-ins, and setting goals to improve performance and skill set.
Recognize and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.
Generate and monitor regular reports like a boss and presenting to upper management ... also like a boss.
Be the go to expert for your team. You're always ready to jump in alongside an Advocate to wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer experience.
Drive production in a fast-paced customer service environment and keep every detail of your market operating like a well oiled machine
Actively look for ways to improve the overall customer and Advocate team experience.
Address and effectively manage complex and sensitive customer-facing issues.
What you should have
5+ years work experience in a customer facing team environment
3+ years of management experience
Proven history of developing and coaching employees
Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
Excellent interpersonal and leadership skills
Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
Willingness to work on weekends
Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves
It would be great if you also had
Bachelor's Degree
Experience with Salesforce or Tableau
An analytical mind
Experience handling logistics
What we'll offer in return
Full-Time Salary Position
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Other requirements
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
Must be able to read, write, speak, and understand English.
The ability to walk/stand and sustain physical activity for extended periods of time (8+ hours).
Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Requires the grasping, carrying, lifting, pushing, and pulling of items up to 50lbs.
Frequent driving requires excellent visual activity and manual dexterity.
Requires to work in outdoor weather conditions.
Must be able to stay in stationary potions for extended periods of time (when driving) up to 3 hours at a time.
Frequently communicates with customers and must be able to exchange accurate information.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Mid-Level Auto Technician, Post Production - (1st Shift)
Ohio job
We're looking for Automotive Mechanics with a minimum of 3 years of professional automotive repair experience to join us at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500.
As a Mid-Level Auto Technician, you'll be expected to perform light to medium automotive repairs and minimal diagnostics on our vehicles, including:
Performing general automotive repairs such as radiators, timing belts, alignments, and suspension systems
Completing repairs for wheel bearings and axles
Carrying out vehicle climate control repair and replacement for ACs and heater cores
At Carvana, you'll receive a competitive wage and amazing perks - including a 401(k) with Carvana match and even a vehicle purchase discount - all while using state of the art tools in one of our high-tech Inspection Centers ( click here to learn more). If you're joining us in an entry-level position, we offer training programs to make sure your skills and pay progress along with the company.
Other perks of the Job
100% company-paid healthcare premiums
Generous paid-time off and your birthday is a holiday!
ASE and tool reimbursement programs
Tuition reimbursement and student loan repayment
How To Get Started
Join the Carvana team by applying on this page, or call one of our recruiters by phone at (888) ###-####, Monday through Friday, between 6 AM and 4 PM MST.
Not a match for this role?
We have a variety of Technician roles in our Inspection Centers, depending on your level of experience - take a look below to see what you'll be doing to help us get our low-mileage, late-model cars ready for our customers:
Entry-Level Auto Technician (min 6 months professional experience): perform light maintenance, fluid checks, and/or conduct the initial inspection on our vehicles to look for any imperfections or repairs that may be needed throughout the reconditioning process.
Brake and Tire Technician (min 1 year professional experience): perform light maintenance or repairs, including changing brakes and tires
Mid-Level (Mechanical Repair / Build / General) Technician (min 3 years of professional experience): perform light to medium automotive repairs and minimal diagnostics on our vehicles
Experienced Technician (min 5 years of professional experience): perform extensive repairs and heavy engine work, as well as advanced vehicle diagnostics on all makes and models, including electric and hybrid vehicles
We also have a variety of other automotive roles available in one of our 17 locations across the country - take a look at our Careers site to apply for one of the following roles:
Auto Body roles: Paint, Prep/Body work, Wheel Repair, Airbrush, Interior Repair, Glass Repair, and PDR (Paintless Dent Repair) roles
Auto Technician/Mechanic roles: LOF (Lube, Oil, and Filter), Inspection, Brake and Tire, Mechanical Repair / Build, and Master Technician roles
Entry-Level roles: Detailing, Inventory Associate (Lot Attendant), Photobooth, Parts Associate, Inspection, and Coordinator/Administrator roles
General qualifications and requirements
Ability to physically operate vehicle equipment and tools - must be able to lift up to 60 pounds independently
Must be at least 18 years of age and possess a valid driver's license. Some positions may be subject to an Motor Vehicle Records (MVR) check
An ability to work in a fast-paced, ever-changing production environment while sometimes being exposed to excessive weather conditions (heat/cold)
Use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment
About Carvana
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period.
To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website.
Think you've got what it takes to join our team? Apply today!
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Must be at least 18 years of age and possess a valid driver's license. Must be able to read, write, speak and understand English.
Automotive Parts Manager
Gratis, OH job
At Carvana, we sell cars but we aren't car salesmen. Our promise is simple: we won't sell a car to a customer that we wouldn't sell to our own Mom. Period. To make sure our cars are in first-rate condition, we've built multiple vehicle Reconditioning Centers around the country, where our cars are inspected, perfected, and photographed before reaching the Carvana website. Using our Carvana Certified 150-point inspection process, we're able to verify that every vehicle meets our rigorous mechanical and cosmetic standards.
We strive to provide only the highest quality vehicles to our customers in our mission to deliver a no-hassle, better car buying experience. We are actively looking for passionate and talented individuals who can help us deliver on that promise.
Think you've got what it takes to join our team? Keep reading below to see what we're looking for!
Position Overview:
The Line Lead, Cosmetic role is a front-line supervisor role, responsible for directly managing and developing a team of hourly associates in an Inspection Center to regularly achieve production targets. This role is not visa eligible.
What you'll be doing:
Manage the movement of cars into and out of the Inspection Center safely for repairs, while meeting or exceeding set production and quality goals.
Meet or exceed inventory production goals on a daily, weekly and monthly basis.
Oversee day-to-day activities of assigned team; identify team's strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
Engage assigned team, provide appropriate coaching, development and performance management; offer feedback and demonstrate desired skills.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana's Values.
Proactively communicate information to team members, providing clear understanding of expectations, performance measures, and goals.
Prevent and resolve conflict among team members.
Monitor and ensure adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead a team of production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated cost of repairs and/or the overall quality of the vehicle.
Train a team of production associates using Quality Control standards to identify and complete repairs effectively and efficiently the first time, minimizing re-checks and delays in production.
Identify and complete repairs effectively and efficiently the first time, to minimize re-work and delays in production.
Conscientiously work in ways that decrease the possibility of injury to yourself or other team members in the shop due to spills or other preventable hazardous conditions.
Effectively manage multiple associates, including ensuring appropriate employee development and performance management.
What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.
High School Diploma or GED equivalent
Valid unrestricted driver's license with a clean driving record in the last 3 years
Experience using computers
Must be at least 18 years of age
Demonstrated functional expertise in one or more areas pertaining to Carvana's reconditioning process
Demonstrated understanding of our current reconditioning processes and lean principles
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to effectively delegate tasks to team members.
Ability to communicate and interact with others effectively in a professional, courteous manner.
Ability to communicate clearly and concisely, both written and oral.
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime and on weekends.
Ability to work variable schedule(s) as necessary.
Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.
What we'll offer in return
Full-Time Position with a competitive salary
Medical, Dental, and Vision benefits
401K with company match
A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
A great wellness program to keep you healthy and happy, both physically and mentally
Access to opportunities to expand your skillset and share your knowledge with others across the organization
A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
A seat in one of the fastest-growing companies in the country
Legal stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.