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First American Payment Systems jobs - 121 jobs

  • Product Manager - Digital Payments

    First American Payments Systems 4.3company rating

    First American Payments Systems job in Fort Worth, TX

    The Product Manager - Digital Payments owns end-to-end accountability for a low to moderately complex product or a significant or complex feature of a product. They are responsible for the product/feature roadmap and backlog and driving performance against KPIs (financial and non-financial). They provide clear guidance to product management and development teams on customer needs and expected outcomes. They work with the Product Development team to manage delivery in line with product priorities. They engage with other key stakeholders across the business to ensure product/feature success. If managing a product, they are responsible for the overall product strategy and P&L, balancing investments (money, time, people) in short‐term tactical product improvements with long‐term strategic product investments to maximize ROI. Develop and manage the product/feature roadmap (translates product roadmap into a feature roadmap if managing a feature) Evaluate product/feature performance and solicit feedback, integrating the voice of the customer into the product/feature and roadmap, includes gathering and presenting customer insights from research Define, drive and monitor product/feature KPIs across the business e.g., revenue, customer acquisitions Engages regularly with the Product Development team to guide the PD team and make sure business needs are being conveyed / met Collaborates with the Product Development team for the roll out / release of a feature Basic Qualifications: Education and Experience: Bachelors and 2 years or HS/GED and 6 years Experience in Team Development and Motivation Experience with Financial Acumen Successful track record in product development and product lifecycle management for multiple products lines. Knowledge of major product lines and potential applications. Experience developing, presenting and launching product lines Technical understanding of product and customer requirements Experience with collecting quantitative product data and metrics to under user behavior and discovering/evaluating product opportunities Ability to perform quality assurance controls on product to drive product evolution Must be 18 years of age or older Preferred Qualifications: Education: Bachelors Degree in Marketing or Business Management Experience: 2 years experience in Product Management Accountability and Initiative Communication and Collaboration Customer-Centricity Digital IQ and Technology Translator Ability to Work Through Ambiguity Results Driven Analytical Judgement Compensation The compensation range for this position is $95,000.00 - $120,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
    $95k-120k yearly Auto-Apply 12d ago
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  • Product Management - Merchant Services

    First American Payments Systems 4.3company rating

    First American Payments Systems job in Fort Worth, TX

    This is an ONSITE role located at 100 Throckmorton Street, Fort Worth, TX 76102WHO YOU ARE: Are you a product thinker and doer - someone who takes initiative, is obsessed with delivering value to customers, and has a strong sense of accountability for outcomes? Do you know how to translate ambiguous ideas into clear product strategies and can balance customer empathy with data-driven decision-making? Are you a natural collaborator who enjoys working with cross-functional teams to create simple, impactful experiences for users? Are you unafraid to get into the details but always keep the big picture in mind? ABOUT US: Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow. Follow us on LinkedIn RESPONSIBILITIES: As a Product Manager/Owner-Merchant Services, you will take end-to-end ownership of a moderately complex product or a major feature within our merchant services offering. This role is ideal for someone who thrives at the intersection of business strategy, customer needs, and technology execution. You will be responsible for developing and executing the roadmap, driving product performance, and delivering measurable impact through deep collaboration with Product Development and cross-functional teams. You'll represent the voice of our merchants, guiding the evolution of our product to meet market demand, maximize ROI, and achieve excellence in product delivery. Own end-to-end accountability for a low to moderately complex product or a significant or complex feature of a product. Develop and manage product roadmap, backlog, and driving performance against KPIs (financial and non-financial) Provide clear guidance to Product Management and Development on customer needs and expected outcomes Work with Product Development to manage delivery in line with priorities Engage key stakeholders across the business to ensure product success Responsible for overall product strategy and P&L, balancing investments (money, time, people) in short‐term tactical product improvements with long‐term strategic product investments to maximize ROI Evaluate product performance, solicit feedback, integrate the voice of the customer into the product roadmap, and gather and present customer insights Define, drive, and monitor product KPIs across the business Engage with Product Development to guide the team and ensure business needs are met Collaborate with Product Development for roll out and release BASIC QUALIFICATIONS: (Required) Bachelor's degree AND 2 years relevant experience; OR HS/GED AND 6 years relevant experience Technical understanding of product and customer requirements Successful track record in product development and product lifecycle management for multiple products lines Experience developing, presenting and launching product lines Experience collecting quantitative product data and metrics to under user behavior and discovering/evaluating product opportunities Knowledge of major product lines and potential applications Ability to perform quality assurance controls on product to drive product evolution Experience in Team Development and Motivation Experience with Financial Acumen Must be 18 years of age or older PREFERRED QUALIFICATIONS: (Desired but not required) Bachelor's Degree in Marketing or Business Management 2 years of experience in Product Management Digital IQ and Technology Translator Compensation The compensation range for this position is $95,000.00 - $110,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
    $95k-110k yearly Auto-Apply 41d ago
  • QA Consultant

    Trg 4.6company rating

    Irving, TX job

    Title - QA consultant Duration - 6 months extendable (Must have good experience in Video testing and have exp on Networking) Job Description: · Performing testing for Verizon's FiOS Video services including the testing of equipment (Set Top Boxes, Cable Cards, and Digital Media devices) and Ad Insertion services (DMA and sub-DMA advertisement) · Analyze requirements, developing test cases, construct multi-platform test-beds, execute test cases and document findings and defects. · Potentially writing test scripts for and gathering data related to test automation Requirements: · Experience with video testing or Q/A · Neural networks in R statistical package experience · Familiarity with traditional Digital video head-ends (Trancoding, Muxing, Conditional Access, VoD, etc.) · Experience with ad insertion (linear and target) · Networking experience (TCP/IP, Fiber-optics, Routers, Switches, etc.) · Experience with In-Home devices (Set Top Boxes, routers) · Experience with desktop operating systems - Windows, MAC · Experience with server operating systems - Solaris/Linux, Microsoft Server 2008 · Familiarity with digital video and audio formats (MPEG-2 & 4, AC3, etc) Technical skills: · Experience with Motorola and/or Cisco (Scientific Atlanta) Set Top Boxes · Experience with SeaChange SPOT system · Experience with MPEG processors (grooming, re/multiplexing) · Knowledge of ANSI/SCTE-30 & 35 standards · Video test equipment (MPEG Analyzer, RF Signal Level Meters) · Application testing on video game consoles like Xbox 360 · Familiarity with HP Quality Center General Requirements · BS degree in a technical field (BS-EE or BS-CS preferred) · 5 years of related job experience · Strong verbal and written communications skills - Must be able to understand instructions and to communicate issues to their test leads. Explain technical problems and scenarios using non-technical language. · Organized with a strong attention to detail · Strong analytical skills · Ability to follow processes, but to think outside of the box. · Job includes individual and team work, candidate should be self-motivated. · Proficiency with MS Office applications (Excel, Word, PowerPoint) Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: 2 Slots for phone interview: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.
    $79k-100k yearly est. 30m ago
  • NDT - Level I Trainee/Assistant

    Protect 4.3company rating

    Beaumont, TX job

    As an NDT Assistant, you're helping to ensure critical infrastructure-like pipelines, pressure vessels, and structural steel-is safe and reliable. You'll work closely with certified NDT Technicians to inspect materials using methods like X-ray, ultrasound, and dye testing, all without causing damage to the materials themselves. What Your Day Looks Like: Travel to the job site, sometimes early or overnight-could be a plant, pipeline, or industrial facility. Set up and prep equipment for inspection (help assemble X-ray units, lay cables, clean welds, etc.). Assist with inspections, taking readings, holding sensors, or applying test materials under a technician's guidance. Follow strict safety procedures, especially when dealing with radiation, heights, or confined spaces. Tear down and document test results or help with post-inspection clean-up. You'll work outdoors or in industrial environments, often on your feet for long hours. The work can be physically demanding, but it's highly respected and critical to public and environmental safety. Why It's More Than Just a Job: This role is your entry point into a high-paying, high-demand career path. With time, training, and certification, you can advance to: Level II or III NDT Technician Specialist in ultrasonic, radiographic, or magnetic particle testing Team Lead or Regional Inspector Project Manager or QA/QC roles PROtect supports your growth with: Clear advancement paths Paid training and certification support Travel and relocation opportunities Career stability in a growing industry Essential Functions Assist in the setup and to utilize equipment for non-destructive testing of components and materials in accordance with applicable codes, standards, specifications, and procedures. Assist in the process of performing non-destructive testing (NDT) inspections, such as gamma radiography, x-ray radiography, magnetic particle, liquid penetrant, ultrasonic, leak testing and visual inspections. Assist in the NDT examination techniques. Select, prepare, load, calibrate, or operate equipment used in the non-destructive testing of products or materials. Assist in the identification of defects in materials using testing techniques. Drive Company vehicles and maintain safe driving record. Train on experienced tasks and learn new tasks from Lead Technicians. Follow instructions to ensure safety of entire team. Requirements Knowledge, Skills, Abilities Mechanical - Basic mechanical knowledge. Safety - Knowledge of, and willingness to follow, applicable safety regulations, policies and procedures. Apply these safety standards in the work environment and look out for other crew members. Able to Work a Demanding and Flexible Schedule - Strong work ethic required. Able to work long periods of time, up to 16-hour days. Able to respond to call-outs on short notice and to stay on site, including long distance travel for extended periods of time. Physical Demands - Able to frequently lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to occasionally exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working in extreme cold and heat, visual acuity, working near hazards including moving mechanical parts, working near electrical components and exposures to chemicals. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses. Professional Appearance and Conduct - Dress appropriately for the assignment and maintain good hygiene. Customer Service - Interact professionally with customers. Punctual arrival to assignments. Team Work - able to work effectively as part of a team and to follow specific instructions. Education High School Diploma or GED. Certification and Licensure Valid driver's license. Insurability through PROtect, LLC. insurance carrier. *State Card/Trainer Preferred* TWIC card preferred Work Experience Prefer some previous work-related skill, knowledge or experience. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes
    $29k-33k yearly est. 6d ago
  • Product Marketing Specialist

    Protect 4.3company rating

    Houston, TX job

    Job Type Contract PROtect is seeking a Product Marketing Specialist (Contractor) to help shape our product marketing strategy and bring it to life through clear messaging, strong technical and customer-facing content, and go-to-market support. This role will support our IDMS product and an AI-focused product, partnering closely with product, marketing, and business development to strengthen our story, improve conversion, and support growth. Time Commitment & Path 10-15 hours/week (contract) Key Responsibilities Define ICPs and personas for priority segments and buying roles across SMB, mid-market, and/or enterprise Build and maintain a messaging framework (positioning, value props, proof points, differentiation, objections) Develop customer-facing and internal assets, such as: product/solution one-pagers, briefs, web copy, FAQs, and light sales enablement as needed Create and optimize email nurture content aligned to personas and stages (awareness ? consideration ? decision) Collaborate with marketing, product, business development, and leadership and other team members to ensure consistent messaging across campaigns, content, and event activations Conduct market/competitive research to support positioning and content direction Requirements SaaS product marketing experience required (experience supporting SMB, mid-market and/or enterprise audiences) Strong writing and editing skills; able to translate technical concepts into clear customer value Comfortable working cross-functionally and moving deliverables forward with minimal oversight Organized, responsive, and able to manage multiple workstreams in a part-time cadence Nice to Have Experience in or exposure to NDT (non-destructive testing) or industrial inspections Familiarity or experience marketing AI-enabled products What Success Looks Like (first 60-90 days) Documented ICPs/personas with clear use cases, pains, and buying triggers A usable messaging framework adopted across Marketing/Content/Events At least one email nurture sequence drafted and ready to deploy (or in-market with early performance learnings) PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes
    $56k-80k yearly est. 6d ago
  • Product Development Designer - Rugs

    Sutherland, LLC 4.3company rating

    Dallas, TX job

    Rug Product Development Designer Location: Dallas Reports to: VP Product Dev Rugs & New Categories Summary/Objective Perennials and Sutherland, LLC is one of the most respected and iconic names in the exclusively to-the-trade, luxury home furnishings, textiles and accessories market. Our company has dedicated over four decades to working with the very best in the design world to create and market truly unique and exquisite products. Everything we do and the elite clientele we serve is dedicated to making life more beautiful. Environments for life, architectural, landscape and beyond are what we live and breathe each and every day. Ours is more than a life of producing and selling products. Our people share a passion for creativity, design and art that is central to our daily lives. It's not just what we do but what we love. We are looking for someone to fill the position of Rug Product Development Designer. This role is primarily in-office, with some opportunity for remote, as collaboration, visibility, and hands-on partnership with our team are key to success in this position. Key Responsibilities: Design and develop rug product specifications, including artwork renderings, weave structures, yarn requirements and scaling for both Perennials collections and custom rugs Communicate with our team of weavers to execute product design, approving production layouts, strike offs, and providing clear and concise feedback on development samples Articulate and defend design concepts to internal creative team, translating the vision into compelling final product that allows sales team to successfully finalize client decisions Present new seasonal collections for showroom and retail accounts, including pattern and colorway concepts utilizing physical and digital tools Analyze production samples for weave specification accuracy Research innovative and exciting market opportunities for new rug constructions Qualifications: 5+ years textile design experience, preferably in rug business Knowledge of fabric & rug weave structures Knowledge of computer-aided design programs such as: NedGraphics, Illustrator, Photoshop and InDesign. Graphic art / print experience preferred Punctual with the ability to self prioritize, motivate, and deliver on time tasks Forward-thinking approach to design Clear communicator with effective presentation skills both internal and external Manage multiple projects and product lines at the same time Strong attention to detail Benefit Offerings Include: Paid Time off of 15 days per year, accrued bi-weekly Eight Sick Days Per Year (or state-defined plans) 10 Paid Holidays Medical, Dental and Vision Insurance, including HDHP with HSA 401k Retirement Plan with Bi-Weekly Company Match Paid Parental Leave Company Paid Life Insurance and Long-term Disability Insurance Voluntary Benefits of Short-term Disability, Supplemental Life/ADD, Critical Illness, Accident, Norton, Hospital Indemnity Employee Assistance Program To apply: go to ****************************************** Perennials and Sutherland participates in E-Verify and is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, age, national origin or ancestry, physical or mental disability, genetic information, military/veteran status or other characteristics protected by law. Whether it's the executive who offers visionary leadership, or the sales professional who won't settle for less than perfection, a business needs great people and a collaborative environment to thrive. We maintain, develop, and inspire talented professionals and craftsmen. Our investment in people, equipment, and facilities results in a positive engaging workplace and gives our company a competitive edge in the marketplace. We believe deeply that the “right” people are our greatest asset. We offer careers for smart, creative, high energy people driven to contribute in a team environment where everyone can win. We foster potential, celebrate success, and support every colleague. Perennials and Sutherland, LLC employees enjoy a vibrant office culture, welcoming and inclusive executive team, and fantastic work-life balance.
    $37k-54k yearly est. Auto-Apply 3d ago
  • LDAR & BWON Central - LDAR Lead

    Protect 4.3company rating

    Barstow, TX job

    PROtect, LLC is seeking an experienced individual to join our team as a Lead Environmental Monitoring and Mitigation (EMM) Technician. The Lead Technician plays a key role in field operations, overseeing Environmental Monitoring and Mitigation programs designed to minimize fugitive volatile organic compound (VOC) and hazardous air pollutant (HAP) emissions in compliance with EPA standards. The Lead Technician will be responsible for supervising and training EMM Apprentices and Level II Technicians in the field, ensuring work is completed safely, accurately, and efficiently. This role will work closely with site management and project leadership to plan, execute, and document Leak Detection and Repair (LDAR) activities and other compliance-related tasks. POSITION PURPOSE ESSENTIAL FUNCTIONS AND BASIC DUTIES Reporting all incidents, injuries, near misses, motor vehicle or any other unsafe condition or acts to supervisor and the Safety Department regardless of how minor they are. Responsible for team monitoring components in an industrial environment to detect emissions from process equipment using a portable analyzer and electronic data collector. Ability to lead a small team to perform monitoring activities for an assigned route with an allotted amount of time, ensuring all leak interfaces are accurately monitored and reported. Average expected monitoring rate on a route is 250-300 components in a day. Responsible to for team competency in FID/PID Analyzer and basic tablet usage and troubleshooting. Advancing team's ability to learn, read, and understand P&IDs. Responsible for their team calibrating equipment to ensure optimum performance. Makes minor mechanical adjustments when situations arise. Responsible to develop advanced understanding of calibration regulatory requirements, equipment, gas management, and repair of equipment. Includes responsibility for portions of large Client Launch and Audit Projects. Ensures team is completing daily upload of monitoring activity to the customer database and completes daily emissions monitoring reports- must have basic computer knowledge. Able to review work of others, identify gaps. Ability to perform LDAR Audits Communicating daily leaks or potential issues with site operations and maintenance personnel. Communicating/coordinating with all levels of plant personnel. Performing other duties and responsibilities as assigned.E ESSENTIAL FUNCTIONS AND BASIC DUTIES Must be at least 18 years old, have high school diploma or general education degree (GED). REQUIRED KNOWLEDGE AND EXPERIENCE Greater than 5 years related experience and/or training; or equivalent combination of education and experience. Basic PC Skills with particular emphasis on MS Office Suite (Word, Excel). SKILLS/ABILITIES Strong experience in chemical plants or refineries required. Basic knowledge in 3-5 industries. Expanded knowledge of 20+ subjects/reports/regulations, SME tendencies in a couple. Strong communication (written, verbal and listening) and interpersonal skills. Demonstrates initiative, planning work and carrying out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance and undertakes additional responsibilities. Ability to analyze data, evaluate situations and identify problems or opportunities, including likely causes. Strong attention to detail and the ability to prioritize work to meet assigned deadlines. Ability to multi-task in a fast-paced environment. Safety-oriented attitude with a true commitment to personal safety as well as the safety of other is a must. Must be willing/able to don respiratory protection equipment for extended periods of time. Must be reliable/dependable with reliable transportation. Must be willing to work extended hours and weekends when necessary. May be required to travel out of town on a periodic basis. WORKING CONDITIONS May be exposed to fumes or airborne particles; toxic or caustic chemicals and outside weather conditions, including working in inclement weather conditions (extreme heat/cold). This job may require lifting of up to 50 pounds occasionally. Ability to climb and work at heights of up to 300ft. Ability to climb scaffolding & walk up to 30 flights of stairs. Work at moderate to high levels of physical exertion for extended periods. Their work may involve risks to hazards such a working around moving mechanical parts; risk of electrical shock, explosives and vibration. The noise level in the work environment may exceed 85dB and will require the use of hearing protections. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes
    $27k-41k yearly est. 6d ago
  • Risk Based Inspection - Operations Director

    Protect 4.3company rating

    Houston, TX job

    The Director of Risk-Based Inspection will lead the RBI division, ensuring technical excellence, operational efficiency, and strategic growth. This role requires a blend of engineering expertise, business leadership, and client engagement to deliver safe, reliable, and cost-effective inspection programs. The position is accountable for financial performance, personnel development, and driving innovation in RBI methodologies. Key Responsibilities Strategic Leadership & Planning Define and execute RBI strategies aligned with client objectives and requirements. Develop long-term and optimized mechanical integrity programs, which may include technology and digital transformation. Establish KPIs for RBI performance and ensure continuous improvement through data-driven decision-making. Collaborate with internal and external senior leadership to integrate RBI into broader asset management and reliability strategies. Technical Expertise Lead risk assessments using RBI methodologies, including probability and consequence of failure analysis. Ensure compliance with API standards (API 510, 570, 653, 580, 581) and other regulatory frameworks. Oversee development of inspection plans based on risk prioritization and degradation mechanisms. Drive adoption of advanced analytics, predictive modeling, and machine learning for RBI optimization. Provide technical oversight for corrosion monitoring, Damage Mechanism Reviews (DMR); Integrity Operating Windows (IOW); Corrosion Control Documents (CCD); and fitness-for-service evaluations. Project Management Oversee and manage RBI projects from initiation to completion, ensuring scope, schedule, and budget adherence. Implement project governance frameworks, including risk registers, change management, and stakeholder reporting. Ensure quality assurance and compliance with client specifications and internal standards. Business Leadership Own financial performance of the RBI division, including P&L responsibility, budgeting, and forecasting. Present financial and operational performance to executive leadership and stakeholders. Establish and refine strategic direction for the RBI division, aligning initiatives with organizational goals and market trends. Develop and maintain key partnerships with industry leaders and regulatory bodies to enhance the division's reputation and influence. Drive continuous improvement initiatives, leveraging operational data and feedback to optimize processes and increase efficiency. Champion innovation by identifying and implementing emerging technologies and best practices in risk-based inspection. Client Engagement & Business Development Serve as the primary client interface for RBI services, ensuring satisfaction and long-term partnerships. Support proposal development, pricing strategies, and contract negotiations. Identify new market opportunities and contribute to strategic growth initiatives. Represent the organization at industry conferences, technical forums, and client workshops. Personnel Management & Mentoring Lead a team of engineers, inspectors, and analysts, fostering a culture of safety and technical excellence. Develop career progression plans and provide mentorship to enhance team capabilities. Conduct performance reviews and implement training programs for RBI methodologies and tools. Requirements: Required Technical Knowledge Deep understanding of RBI principles, lifecycle management, and risk quantification. Proficiency in RBI software tools (e.g., Meridium, PCMS, API RBI) and data analytics platforms. Expertise in damage mechanisms, corrosion control, and advanced NDT techniques. Familiarity with regulatory compliance (OSHA PSM, EPA) and process safety management. Knowledge of digital technologies for RBI and predictive analytics. Qualifications Minimum 10+ years of experience in RBI, mechanical integrity, or asset reliability. API 580 certification required; additional API certifications (510, 570, 571, 653) highly desirable. Proven leadership experience in managing technical teams and business units. Strong financial acumen and experience with P&L management. Core Competencies Strategic thinking and decision-making. Advanced project management and organizational skills. Strong communication and client relationship management. Ability to lead cross-functional teams and mentor personnel. Business development and negotiation skills. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes
    $89k-143k yearly est. 6d ago
  • OSP Design Engineer | Remote | USA

    Sutherland Global 4.3company rating

    Remote or Houston, TX job

    About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable result Job Description OSP Design Engineer (Individual Contributor) Role Summary: Technical Execution & Network Design: The OSP Design Engineer is a hands-on technical role responsible for the end-to-end design of fiber optic network infrastructure. This Individual Contributor is responsible for the full lifecycle of engineering deliverables, including field data collection, High Level Design (HLD), detailed Low Level Design (LLD), and the generation of permit packages. This role requires high proficiency in GIS/CAD software, a strong understanding of OSP construction principles, and the ability to work independently to meet project timelines and quality standards. Key Responsibilities 1. Network Design (HLD & LLD) * High Level Design (HLD): specific route planning, serving area architecture, and feeder network design to maximize coverage while minimizing construction costs. * Low Level Design (LLD): Produce detailed construction-ready prints, including conduit configuration, fiber splicing schematics, building entrances, and termination points. * Calculations: Perform optical power budget calculations and material selection to ensure network integrity. * Software Utilization: Utilize OSP/GIS design software (specifically IQGEO, ARAMIS, WALDO, and MicroStation/BSTCAD) to create accurate geospatial records and engineering drawings. 2. Field Engineering & Data Collection * Fielding: Conduct physical site surveys and walk-outs to validate route feasibility, identify obstacles, and verify existing utility infrastructure. * Make-Ready Engineering: Assess pole loading and identify necessary make-ready work for aerial attachments in compliance with NESC/GO95 standards. * Verification: Validate "as-built" documentation against actual field conditions to ensure database accuracy. 3. Permitting & Right-of-Way (ROW) * Permit Preparation: Create comprehensive permit application packages (drawings, traffic control plans, and narratives) for submission to State DOTs, municipalities, railroads, and utility pole owners. * Regulatory Compliance: Ensure all designs adhere to local codes, ordinances, and utility owner requirements (e.g., specific depth requirements, running line offsets). * Coordination: Respond to technical inquiries from permitting agencies to expedite approval processes. 4. Quality & Project Support * Quality Assurance: Perform self-checks and peer reviews on design prints to ensure zero-defect handoffs to construction teams. * BOM Generation: Generate accurate Bill of Materials (BOM) and Labor estimates for assigned projects. * Construction Support: Act as the technical point of contact for construction crews during deployment, resolving design-related issues (redlines) that arise in the field. Qualifications * Experience: 3-7 years of hands-on experience in OSP Design and Engineering, specifically with FTTx, Metro, or Long-Haul fiber networks. * Technical Knowledge: * Proficiency in designing aerial, buried, and underground conduit systems. * Strong understanding of fiber optic topology (splitters, cabinets, splice closures). * Knowledge of industry standards (NEC, NESC, BICSI). * Software Proficiency: Demonstrated operational experience with GIS and CAD platforms. Specific proficiency in IQGEO, ARAMIS, WALDO, or MicroStation/BSTCAD is highly preferred. * Education: Bachelor of Science in Engineering, Engineering Technology, or equivalent relevant field experience. * Field Capabilities: Ability to travel to local sites for field surveys and possession of a valid driver's license. Preferred Qualifications * Certifications: Lean Six Sigma Green/Yellow Belt (focus on process efficiency) or RCDD certification. * Permitting Experience: Specific experience working with FDOT or complex municipal permitting systems. * Data Skills: Proficiency in Excel (VLOOKUP, Pivot Tables) for BOM management and data reporting. Additional Information All your information will be kept confidential according to EEO guidelines. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
    $65k-84k yearly est. 34d ago
  • NDT Technician Assistant

    Protect 4.3company rating

    Midland, TX job

    As an NDT Assistant, you're helping to ensure critical infrastructure-like pipelines, pressure vessels, and structural steel-is safe and reliable. You'll work closely with certified NDT Technicians to inspect materials using methods like X-ray, ultrasound, and dye testing, all without causing damage to the materials themselves. What Your Day Looks Like: Travel to the job site, sometimes early or overnight-could be a plant, pipeline, or industrial facility. Set up and prep equipment for inspection (help assemble X-ray units, lay cables, clean welds, etc.). Assist with inspections, taking readings, holding sensors, or applying test materials under a technician's guidance. Follow strict safety procedures, especially when dealing with radiation, heights, or confined spaces. Tear down and document test results or help with post-inspection clean-up. You'll work outdoors or in industrial environments, often on your feet for long hours. The work can be physically demanding, but it's highly respected and critical to public and environmental safety. Why It's More Than Just a Job: This role is your entry point into a high-paying, high-demand career path. With time, training, and certification, you can advance to: Level II or III NDT Technician Specialist in ultrasonic, radiographic, or magnetic particle testing Team Lead or Regional Inspector Project Manager or QA/QC roles PROtect supports your growth with: Clear advancement paths Paid training and certification support Travel and relocation opportunities Career stability in a growing industry Essential Functions Assist in the setup and to utilize equipment for non-destructive testing of components and materials in accordance with applicable codes, standards, specifications, and procedures. Assist in the process of performing non-destructive testing (NDT) inspections, such as gamma radiography, x-ray radiography, magnetic particle, liquid penetrant, ultrasonic, leak testing and visual inspections. Assist in the NDT examination techniques. Select, prepare, load, calibrate, or operate equipment used in the non-destructive testing of products or materials. Assist in the identification of defects in materials using testing techniques. Drive Company vehicles and maintain safe driving record. Train on experienced tasks and learn new tasks from Lead Technicians. Follow instructions to ensure safety of entire team. Requirements Knowledge, Skills, Abilities Mechanical - Basic mechanical knowledge. Safety - Knowledge of, and willingness to follow, applicable safety regulations, policies and procedures. Apply these safety standards in the work environment and look out for other crew members. Able to Work a Demanding and Flexible Schedule - Strong work ethic required. Able to work long periods of time, up to 16-hour days. Able to respond to call-outs on short notice and to stay on site, including long distance travel for extended periods of time. Physical Demands - Able to frequently lift and carry objects up to 75 pounds on loose, rough or uneven terrain. Able to occasionally exert maximum muscle force to lift, push, pull, or carry objects up to 150 pounds with assistance. Climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working in extreme cold and heat, visual acuity, working near hazards including moving mechanical parts, working near electrical components and exposures to chemicals. Applicants must meet weight restrictions to ensure their safety when utilizing safety harnesses. Professional Appearance and Conduct - Dress appropriately for the assignment and maintain good hygiene. Customer Service - Interact professionally with customers. Punctual arrival to assignments. Team Work - able to work effectively as part of a team and to follow specific instructions. Education High School Diploma or GED. Certification and Licensure Valid driver's license. Insurability through PROtect, LLC. insurance carrier. *State Card/Trainer Preferred* TWIC card preferred Work Experience Prefer some previous work-related skill, knowledge or experience. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes
    $23k-28k yearly est. 6d ago
  • Lisa Service Virtualization Consultant- Web Services

    TRG 4.6company rating

    Dallas, TX job

    Consulting firm with 10000+ employees & $10+ billion Revenue.. Job DescriptionMandatory Technical / Functional Skills * In depth experience in SOA (Service Oriented Architecture) and Web Services. The candidate would have been a tenured technologist on multiple successful SOA implementations. This position requires a good understanding of the SOA; having performed a lead role in the establishment of an SOA environment and successful implementation of applications using SOA. Lastly, the candidate would have a proven track record driving application architecture in a high growth enterprise environment. * Solid Quality Assurance experience including strategy planning, reporting and metrics analysis including experience managing and building test processes and frameworks; architecting, designing and delivering solutions in the areas of SOA and Quality Assurance including a strong knowledge of all stages of software quality assurance including black box testing, gray box, white box testing, performance, stress and load testing, requirements analysis, test planning, reporting/control and root cause analysis. * Proven repeated experience in developing, implementing, and managing load, performance, stress and capacity testing strategies in complex enterprise environments including integrated applications using EAI tools. * Proven experience in multiple environments with designing/programming skills with strong Object Orientated skills using some of the open architecture standards such as XPDL, BPEL, UML, Servlets, SOAP, WSDL, JSPs, JDBC, SQL, JNDI, XML, HTML and J2EE best practices, design principles and techniques with SOA applications and ESB software (e.g., TIBCO BusinessWorks, BEA WebMethods) * Strong understanding of system, regression and user acceptance testing, familiarity with testing tools to include functional automation tools and test case management and defect management tools. Additional Information If you are comfortable with the position and location then please revert me back at the earliest with your updated resume and following details or I would really appreciate if you can call me back on my number. Full Name: Email: Skype id: Contact Nos.: Current Location: Open to relocate: Start Availability: Work Permit: Flexible time for INTERVIEW: Current Company: Current Rate: Expected Rate: Total IT Experience [Years]: Total US Experience [Years]: Key Skill Set: Best time to call: In case you are not interested, I will be very grateful if you can pass this position to your colleagues or friends who might be interested. All your information will be kept confidential according to EEO guidelines.
    $25k-30k yearly est. 60d+ ago
  • Warranty Excellence Program Specialist

    TTEC 4.4company rating

    Remote or Dearborn, MI job

    Warranty Excellence Program Specialist (Remote) What You'll Be Doing The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met. During a Typical Day, You'll * Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS) * Serve as SME for: * The Warranty Dealer Dashboard * The Warranty Excellence Program * Interface with internal technical teams (e.g., Qlik, GCQIS) * Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions * Investigate and resolve select program concerns via email, virtual meetings, and phone * Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program * Coordinate the Warranty Excellence Program, including: * Program execution * Continuous improvement and long-term growth initiatives * Collaboration with internal teams to implement dealer rewards and outcomes * Providing global program updates to other markets * Coordinate, draft, and publish warranty-related dealer communications, including: * Electronic dealer and field communications * Monthly program performance reports * Job aids * Create and edit warranty-related PowerPoint presentations for both internal and external audiences * Act as the liaison between program users and the IT team What You Bring to the Role Education * Bachelor's degree or equivalent relevant work experience Experience * 10+ years of experience with dealership service and warranty processes Skills * Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience * Strong written communication skills with excellent attention to detail (grammar, spelling, formatting) * Demonstrated knowledge of Automotive Service and Warranty Policies * Ability to work independently while partnering effectively with clients and Ford team members * Project management mindset with strong planning, execution, and results-driven focus * Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint * Minimal travel required (estimated twice per year) What You Can Expect * Starting pay: $70,000 per year * 100% Remote Work * Schedule: Monday-Friday, 8:00 AM-5:00 PM (40hrs per week) * Comprehensive benefits package, including: * Health, Dental, Vision, and Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation, Sick Time, and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) * Employee Rewards Program (Perci Perks) Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: * Lead with humility - We listen first, lead with empathy, and stay grounded-so people and ideas have room to grow. * Service beyond self - We serve others-clients, customers, and teammates-with care and integrity in every interaction. * Leave it better - We take ownership and leave every process, person, and place better than we found it. * Win together - We succeed as one-celebrating, supporting, and showing up for each other. * Deliver remarkable - We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. #LI-Remote
    $70k yearly 8d ago
  • Remote Independent Sales Consultant

    Call Center Haven 4.5company rating

    Remote or Dallas, TX job

    As an Independent Sales Consultant Affiliate at Call Center Haven, you will leverage your sales expertise to promote and sell. This role is ideal for self-driven individuals with a passion for sales and a knack for building strong relationships. You will operate on your own, managing your own schedule and working remotely. Key Responsibilities: Sales & Business Development: Identify and engage potential clients through various channels (networking, social media, referrals, etc.) to generate leads and close sales. Product Knowledge: Develop a deep understanding of the to effectively communicate their benefits and value propositions to clients. Client Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business. Sales Strategy: Develop and execute personalized sales strategies to achieve and exceed sales targets and quotas. Marketing Support: Utilize provided marketing materials and tools to support your sales efforts and enhance brand visibility. Compliance: Adhere to company policies, industry regulations, and ethical standards in all sales activities. Qualifications: Proven experience in sales or a similar role, with a track record of meeting or exceeding targets. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and stay motivated. Proficient in using CRM software and other sales tools. Access to a reliable internet connection and a suitable workspace for remote work. Compensation: Commission-Based: Earn a competitive commission on sales with unlimited earning potential. Bonuses: Additional performance-based bonuses and incentives. Flexible Schedule: Set your own hours and work from anywhere. How to Apply: If you are a driven and results-oriented sales professional looking for a rewarding opportunity with flexibility, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and sales achievements to ************************. Call Center Haven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and affiliates. Join us and be a part of our growth journey! Working Place: Dallas, Texas, United States
    $39k-52k yearly est. Easy Apply 60d+ ago
  • Technical Account Manager

    Ttec Digital 4.4company rating

    Austin, TX job

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. The TTEC Digital Cisco Partner Practice builds customizable, comprehensive contact center solutions with the help of our over 450 experts across 11 Cisco Specializations, manage on-premise services, optimize contact centers, perform cloud migrations, and improve existing technology investments to fuel the exceptional customer experience (CX) for our clients' customers. As a Technical Account Manager (TAM), you will serve as the operational and technical leader for a portfolio of clients within TTEC Digital's Managed Services practice. You will drive service delivery, lead client relationships, and ensure operational excellence across all aspects of the client lifecycle. This role is pivotal in contract renewals, incident management, platform upgrades, and continuous improvement, requiring strong cross-functional collaboration and a deep understanding of both technical and commercial drivers.What You'll Be Doing Strategic Operations & Client Management Contract Renewal Negotiations: Lead 2-3 renewal negotiations per client per quarter, including pricing, scope, and terms. Actively manage negotiations until contracts are signed, often handling deals ranging from $10K to $4M+. Client Health Checks & Monitoring: Conduct daily system and landing-zone checks, maintain knowledge bases, and drive automation scripting to ensure platform health and client satisfaction. Change & Upgrade Coordination: Plan and execute platform upgrades (e.g., CVP, Finesse, ICM), schedule maintenance windows, and coordinate with Level 2 engineers and Cisco TAC. Incident Escalation & Bridge Support: Serve as the escalation point for P1/P2 incidents, lead or join incident bridges, and ensure timely, clear updates to clients and internal teams. RCA Action Tracking: Partner with Major Incident Response (MIR) to track and implement preventive actions from root cause analyses, ensuring knowledge transfer and checklist completion. Billing Inputs: Provide engineering services hours and OM utilization data to Commercial Admin for monthly billing packs. Contract Scope Alignment: Validate OM responsibilities against SOW/RACI documents and clarify deliverables with clients and internal teams during onboarding and renewals. Platform & Service Delivery Oversee trending and analysis of support and change service requests. Prioritize and assign work for technical resources, ensuring timely completion of change management cycles and incident resolution. Review and analyze platform stability, capacity, and performance metrics; develop and execute action plans to address issues. Coordinate incident and service request resolution from initiation to root cause analysis, collaborating with Service Desk, Level II/III, and management resources. Maintain deep, current knowledge of supported platforms and technologies, applying this expertise to client environments. Ensure strict adherence to client regulations and policies (e.g., ITIL, Incident/Problem/Change/Release Management, Security, Asset Management, Time Reporting). Communication & Relationship Building Build and maintain strong, trusted relationships with client stakeholders, acting as a strategic advisor and escalation point. Organize and lead regular operational status reviews and business review meetings. Coordinate account activities and communications with Account Management, vendors, and internal teams. Proactively check in with clients to assess satisfaction and identify improvement opportunities. Mentor internal team members to ensure high standards of customer service and technical delivery. Capture and share “lessons learned” and best practices across teams. Commercial & Contract Management Support Account Management in client interactions, renewals, and expansion opportunities. Assist in the creation of Statements of Work (SOWs), Change Requests, RFP responses, and other contract documentation. Track project run rates, hours utilization, and ensure accurate invoicing. Compile pre-implementation requirements, level of effort (LOE) estimates, and resource management plans for small projects. Provide formal account status updates and critical client information to peers and leadership. Transition & Change Management Lead the transition of clients from project implementation to steady-state support (Day 2 operations). Ensure creation and maintenance of support reference documentation. Set clear expectations for daily support and ongoing project responsibilities. Integrate feedback to improve delivery methods and client experience. What You'll Bring to the Role 6-8+ years of technical operations management, preferably in contact center technology (cloud or on-premises). Proven experience in client management and technical consulting. Hands-on experience with contact center technologies (voice/data networks, CTI, ACD, IVR, CRM applications). Demonstrated ability to lead, mentor, and develop technical support teams. Strong understanding of ITIL processes and best practices. Experience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planning. Excellent communication, relationship-building, and problem-solving skills. Ability to work effectively in a remote, global, and cross-functional environment. #LI-DD1 Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote
    $53k-77k yearly est. Auto-Apply 60d+ ago
  • Compliance Manager (Remote)

    Connect America 4.3company rating

    Remote job

    About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.
    $65k-95k yearly est. Auto-Apply 60d+ ago
  • Managed Services AWS Software Developer (Typescript/Node.js)

    Ttec Digital 4.4company rating

    Remote or Austin, TX job

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive. TTEC Digital seeks an AWS Software Developer to join our AWS Practice's Managed Services team. This is a 100% remote opportunity. To be considered for this role, you must be a U.S. citizen and willing and able to undergo a Public Trust background check. As a technical member of the Managed Services team, our AWS Software Developers, working remotely in the US, maintain our AWS Practice's designed solution for our clients. Maintaining the production systems will involve identifying and addressing issues the client is experiencing, building, testing, and deploying those changes to the client's system. Within the Managed Service team, AWS Developers will work to refine the process of delivering projects by building internal tools, suggesting new methods for designing and building systems, and providing feedback to clients on issues they are experiencing. What You Will Be Doing: Morning meetings with the internal team Weekly meetings with clients and TTEC Digital client account managers Requirements analysis and design conversations when you have a new enhancement to build. Working on issues in Jira with your team - building systems, creating CloudFormation/Serverless templates to deploy resources, etc. Learning best practices used in the NodeJS, JavaScript/TypeScript, and Python communities Working with your mentor/team lead to further knowledge of AWS Services, tools, or even new languages to address client issues Learning new ways of doing things and sharing new learnings with internal team members You need to be ready to learn quickly! What You Will Bring: U.S. citizenship and willingness to undergo a Public Trust background check Advanced knowledge of AWS services and cloud architecture 5+ years' development experience with 3+ years of development experience with a focus on TypeScript/Node.js, working with AWS services Advanced understanding of the way the web works Functional knowledge of agile methodologies such as Scrum The ideal candidate seeks to understand before prescribing a solution. A love for technology and the latest and greatest in development best practices, especially the latest services from AWS Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Benefits available to eligible employees include the following: - Medical, dental, vision- tax-advantaged health care accounts- financial and income protection benefits- paid time off (PTO) and wellness time off. This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early. About UsTTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage. We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries. TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity. Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications. #LI-Remote
    $77k-98k yearly est. Auto-Apply 60d+ ago
  • LDAR & BWON Central - OGI Technician

    Protect 4.3company rating

    Mont Belvieu, TX job

    The Senior Optical Gas Imaging (OGI) Operator is as a technical leader in the detection and root cause analysis of fugitive gas emissions using optical gas imaging technology. The position requires advanced field expertise, process knowledge. strong problem solving, equipment maintenance oversight, regulatory and safety compliance. This person also will provide mentoring and training to team members in OGI camera operation. This role supports the company's environmental, safety, and regulatory integrity goals, ensuring accurate, timely leak detection, reporting, and corrective action. Essential Functions and Basic Duties: Plan and conduct OGI surveys at oil & gas sites, pipelines, facilities, storage tanks, and other relevant infrastructure. Use infrared / thermal imaging cameras and ancillary equipment to detect, locate, and assess hydrocarbon / VOC leaks. Ensure compliance with regulatory frameworks (e.g. EPA LDAR / subparts such as VV, VVa, KKK, OOOO, OOOOa, OOOOb, W, etc.), company standards, and client requirements. Perform equipment checks, maintenance, and OGI cameras verification in alignment with Appendix K. Maintain and manage field equipment inventory, ensuring readiness, safety, transport/shipping logistics including hazardous materials (calibration gases, etc.).Document results, prepare written and verbal reports, deliver findings clearly to internal teams, clients, and regulatory bodies. Maintain accuracy of data collection; manage data input into software systems and quality-assurance of that data. Evaluate and troubleshoot equipment issues, environmental challenges (weather, site conditions) that affect detection accuracy. Manage inspection pathway documentation and update/revise when needed.Serve as a technical mentor/trainer to junior/field technicians, providing guidance on best practices, safety, and OGI methodologies. Support development or refinement of protocols, methods, and standard operating procedures (SOPs) for OGI work. Ensure strict adherence to health, safety, and environmental (HSE) policies. Participate in / lead safety training. Engage in continuous improvement: suggest, lead, or implement improvements in equipment usage, workflow, field practices to increase efficiency, effectiveness, and data quality. Education/Certification Bachelor's degree in engineering or science a plus Required Knowledge & Experience: 5+ years of OGI experience and knowledge is required. Experience with FLIR GF320 or similar models is a must. Proven knowledge of environmental regulations pertaining to leak detections and repair practice. Appendix K program management or experience. Attention to detail and analytical skills. Must have accrued at least 1,400 lifetime OGI survey hours Conducted 40 OGI survey hours in the past 12 months Has completed or developed classroom training required for OGI qualification. Skills/Abilities: Strong communication (written, verbal and listening) and interpersonal skills.Demonstrates initiative, planning work and carrying out tasks without detailed instructions; makes constructive suggestions; prepares for problems or opportunities in advance and undertakes additional responsibilities.Ability to analyze data, evaluate situations and identify problems or opportunities, including likely causes.Strong attention to detail and the ability to prioritize work to meet assigned deadlines. Ability to multi-task in a fast-paced environment.Safety-oriented attitude with a true commitment to personal safety as well as the safety of others is a must. Must be willing/able to don respiratory protection.Must be reliable/dependable with reliable transportation.Must have US CitizenshipMust be willing to work extended hours and weekends when necessary. May be required to travel up to 10%. Physical Activities and Requirements of this Position: Occasional site visits required, up to 10% travel required or as needed. Ability to sit for long periods of time. Able to view computer screen for lengths at a time. Must be able to speak and listen clearly. Fine visual acuity to read for accuracy. Safety-oriented attitude with a true commitment to personal safety as well as the safety of others is a must. This job may require lifting of up to 25 pounds occasionally. May be exposed to loud noises, wet and humid conditions, fumes or airborne particles, toxic chemicals, extreme hot and cold depending on weather conditions. Requires climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working near hazards including moving mechanical parts, and working near electrical components. PROtect Perks: Health, Dental, Vision HSA/FSA HSA Company Match 401K with up to 4% Match, 100% Vested immediately PTO Free Mental Health Courses and Resources Free Financial Coaching Classes/Resources Clear Career Advancement Opportunities Continued Education Reimbursements Relocation/Travel Opportunities Referral Bonuses for top talent Business Development Bonuses Monthly Safety Competitions with Prizes Annual Competitions with Prizes
    $24k-28k yearly est. 6d ago
  • Risk Audit Specialist

    First American Payments Systems 4.3company rating

    First American Payments Systems job in Fort Worth, TX

    Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: This position works to minimize risk by monitoring daily transaction exceptions to approved account parameters on credit card processing activity, maintain departmental spreadsheets, update online systems with account status, and contact customers to review company policies and procedures. Review/request additional information to decision daily audits to determine if merchant processing activity is an acceptable risk to First American Payment Systems. Monitor/process daily releases of funds via suspense system on accounts where processing exception and/or documentation received represent an acceptable risk to First American. Maintain departmental spreadsheets of data for reporting purposes. These reports include: Audit Log-Monthly summary of all accounts that were investigated. Member Alert to Control High-Risk Merchants (Formerly TMF) Monthly update of merchant matches and placements on Terminated Merchant File. Input information into online systems such as the Merchant System, Suspense System, LP Online, SAM, Vital, and FDR in regards to account status and notes on each investigation Basic Qualifications: HS/GED and 2 years of related experience Must be 18 years of age or older Customer Service Experience Has ability to work with mathematical concepts such as probability and statistical inference. Competently analyzes and prioritizes information to make appropriate recommendations. Committed to meeting quality standards. Can be trusted to keep sensitive information secure Preferred Qualifications: Associates and 0 years Card issuer or merchant acquirer experience is preferred Ensures that the customer receives a superior product or service Listens attentively and responds effectively to customer complaints Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
    $37k-59k yearly est. Auto-Apply 3d ago
  • Remittance Supervisor-Operations

    First American Payments Systems 4.3company rating

    First American Payments Systems job in Carrollton, TX

    Why Join Us: We value our people and offer generous benefits - Medical, Dental, Vision benefits start day ONE! PLUS: Paid time off, 401K, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and Veterans (just to name a few). At Deluxe, we know that great people make a great organization. A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Responsibilities: Responsible for the supervision of a non-exempt operational group. Responsible for overall team performance to meet or exceed company goals and objectives. People Skills: Actively works to gain the respect of subordinates through daily interaction with the team; promotes teamwork, harmony, and productivity across all areas of the Operation. Works to increase the skills of team members. Process Management: Responsible for overall team performance to meet or exceed company goals and objectives. Hands-on approach in helping to meet goals. Time Management/Organizational Skills: Ensures established processes are followed for optimal performance of the team; creates, follows and meets deadlines; prioritize tasks to meet operational goals. Communicates both verbally and in writing to team members ensuring all team members have consistent understanding. Team Performance: Manage the performance and on-going development of direct reports through timely coaching and counseling, positive reinforcement, and honest, direct feedback. Basic Qualification: High School Diploma or GED 2 years of operations management experience Must be 18 years of age or older Preferred Qualifications: Bachelors in Business/Finance 2 years in operations Management (preferably in payment processing) Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
    $44k-78k yearly est. Auto-Apply 11d ago
  • Senior Solutions Engineer - Merchant Services

    First American Payments Systems 4.3company rating

    First American Payments Systems job in Fort Worth, TX

    Why join us: There is a reason we boast numerous awards like “Great Place to Work Certified” and “Best Place to Work” For Moms, Dads, LGBTQ, and VETS (just to name a few). At Deluxe, we know that great people make a great organization. We value our people so offer the typical benefits (401K, PTO, Medical, Dental) PLUS: Flexible time off, volunteer time off, paid maternity/paternity leave, tuition reimbursement, pet bereavement and more! A culture that keeps people. 42% of our team has been here over 10 years. When we asked our team why, we heard the people, benefits, family/home time, diversity, and team culture. Hybrid schedule, allowing you flexibility to work from home/remote several days per week Own complex pre-sales engagements for ISV and enterprise prospects, translating business needs into scalable solutions on our payments APIs/SDKs. You'll lead discovery, design architectures, deliver outcome-driven demos/POCs, de-risk integrations, and partner with AEs, Product, and Implementation to accelerate time-to-value and win rates. Lead technical discovery and map use cases to platform capabilities; translate requirements into technical solution guides; include success criteria, risk and proposed implementation plan. Configure and deliver technical demos/POCs to showcase capabilities such as hosted payment vs embedded form set-ups to influence multi-stakeholder decisions with Sales Reps. Maintain and continuously improve Deluxe's demo flows, technical solution guides, diagrams, Postman/SDK packs, objection handling, and reusable demo flows. Collaborate cross-functionally to integrate solution insights into product feedback loops, roadmap inputs, API enhancements and documentation needs. Coach/peer-mentor Solutions Consultants; model best practices in discovery, storytelling, and documentation. Serve as technical lead on RFPs and enterprise evaluations. Basic Qualifications Education and Experience: Bachelor's degree and 3 years of relevant experience or HS/GED and 7 years of relevant experience Fluency in API integrations (JSON), HTML, CSS Proven enterprise demo/POC ownership, value selling and executive communication. Preferred Qualifications Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners. Experience with implementation/support; contributions to onboarding or continuous learning programs. 4-6 years in Solutions/Sales Engineering or Technical Consulting Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes. Payments domain expertise: Understands end-to-end payment flows and the ecosystem of gateways, acquirers, token vaults, and ISV partners. Cross-functional collaboration: Comfortable working with Sales, Product, Implementation, and Compliance teams. Clear communicator: Able to translate technical concepts for non-technical stakeholders and present complex architectures simply. Customer-centric & consultative: Adept at identifying client pain points and aligning technical solutions with business outcomes. Benefits In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked: Healthcare (Medical, Dental, Vision) Paid Time Off, Volunteer Time Off, and Holidays Employer-Matched Retirement Plan Employee Stock Purchase Plan Short-Term and Long-Term Disability Infertility Treatment, Adoption and Surrogacy Assistance Tuition Reimbursement These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families. Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to ************************.
    $106k-161k yearly est. Auto-Apply 30d ago

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First American Payment Systems may also be known as or be related to First American Payment Systems and First American Payment Systems LP.