First Choice Community Healthcare jobs

Job Title: Central Billing Representative I A15N Non-Exempt Department: Central Billing Category (330): Fiscal and Billing Staff (L30b) Category (Rphca): Administration Staff Union Exempt: Yes The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. POSITION SUMMARY Under the direct supervision of the Director of Revenue Cycle Management, the Central Billing Representative I is responsible for maintaining a high-performance work environment characterized by positive relationships and a strong orientation towards customer service and timely quality patient billing. The Central Billing Representative I is responsible for direct interaction and assistance to Site Biller Representatives, patients, physicians, colleagues, contractors and consultants for the purpose of billing, collection and reporting of multi-specialty self-pay, third party payer accounts receivable and claims on a daily basis. B. ESSENTAIL DUTIES AND RESPONSIBILITIES * Review of site batched patient encounters for charge and payment accuracy, as needed including encounter rate and or other necessary billing adjustments; * Monitor and review site unbilled encounters and assist when necessary to meet mutual daily and weekly deadlines; * Provide education on encounter batches as appropriate to minimize error reoccurrence and support maximum reimbursement; * Meet all EOM (end of month) closing activities and deadlines; * Coordinate electronic patient statements on a monthly basis; * Post payments received and reconcile system postings to lockbox &/or EOB (explanation of benefits) totals; * Record NSF checks returned by bank and notify patient of adjusted balance due; * Review credit balance reports and prepare refund requests for overpayments; * Participate in billing Helpdesk customer support, by receiving, responding and documenting all incoming account inquiries including electronic, telephone and written correspondence related to billing issues; * Review assigned outstanding A/R to identify problems with various insurance payers (-i.e. Medicare, Medicaid, Commercial, Contracts and Self-Pay). Perform all routine and special * follow-up on all assigned payer type accounts to affect collection of patient and insurance account balances; * Review and resolve all EOB's including those without payment to initiate clean claim resubmission and claim reimbursement; * Demonstrate ability to edit & submit insurance claims for fee for service and prospective payment system reimbursement; * Resolve unapplied cash, errors in cash reconciliation and changes in payment allocation to insurance payer types; * Communicate payment terms and establish agreed-upon payment plans for overdue patient and insurance account balances. Monitor payment compliance with terms of established plans with patients and insurance plan provider representatives; * Evaluate uncollectible patient and insurance accounts and make recommendations concerning account write-offs and/or placement as bad debt status; * Complete bad debt process based on FCCH procedure; * Document activities on accounts, including corrections and collection activities in the practice management system and additional MS Word software tools provided; * Initiate & complete account adjustments to correct account balance and/or comply with contractual and sliding fee scale requirements; * Assist and train other staff members as requested in the areas of registration and billing; * Assist Site Biller Representatives and cover and perform their functions in their absence. * Responsible for all other duties as assigned; Requirements C. MINIMUM EDUCATION AND EXPERIENCE * High school degree or GED; * One to three years data entry and billing and claims experience in healthcare setting or FCCH billing externship. Education or knowledge may be substituted for the experience requirement; * Experience in a multispecialty clinic setting; D. PREFERRED LICENSE/CERIFICATIONS * Certified Coder (medical and/or dental); * Billing Certificate, the result of graduation from a certified billing school; * Coder and/or Billing Certificate may be substituted with demonstrated proficient knowledge of procedural CPT & Dental Coding and/or ICD-10 diagnosis coding; E. KNOWLEDGE, SKILLS, AND ABILITIES * General knowledge of computerized practice management systems, preferably Cerner PWPM Practice Management System, Cerner Electronic Health Record System and Dentrix Dental billing and E H R; * Ability to learn billing and collection system within federally chartered community health centers (CHC) and RHI/UHI programs; * Ability to communicate with tact and diplomacy with diverse groups of people including staff, providers, and insurance companies on behalf of the organization. Ability to display sensitivity to the patient population being served; * Ability to work on a variety of assignments concurrently within established deadlines; * Ability to work with others in a problem solving and team environment and to work alongside staff as needed; * Knowledge of HIPAA as it relates to medical, dental & behavioral health billing; * Position requires a high level of accuracy and attention to detail; * Ability to communicate effectively, both orally and in writing; * Ability to respond effectively to sensitive inquiries or complaints; * Ability to work independently with minimal supervision; * Proficient with computers and MS Windows software programs; * Knowledge of Federally Qualified Health Care billing and reimbursement preferred; * Working knowledge of CPT, Dental ADA, DSM V and ICD-10 preferred; * Knowledge of Medicare and Medicaid guidelines; * General knowledge of UB04, HCFA1500 and Dental ADA Electronic and Paper claim forms; * Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations; F. AGE OF PATIENT SERVED N/A G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has to be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities, or break from computer application tasks. * Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. * Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to clearly and accurately communicate for work, safety and compliance. * Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends and evenings may be required to meet with members of the Board of Directors and meet deadlines.

Department: Cargo Provo & GSE Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer. : Pay & Benefits Pay of $34.73 per hour*, with the opportunity for future increase per applicable collective bargaining agreement wage scale based on time in position. Opportunities for overtime and shift premiums. Benefits you'll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you'll love: ***************************************** of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Ground Support Equipment (GSE) Technician supports our Purpose by performing mechanical maintenance work. This role maintains our automotive, ramp, provisioning, and deicing equipment through duties such as dismantling, repairing, fabricating, welding, altering, and painting. The GSE Technician is detail-oriented and looks forward to making a meaningful impact as part of this integral Team. Check out what a day as a GSE Tech is like: swa.is/DayWithGSE. Additional details This role is part of a Collective Bargaining Agreement (CBA), and it includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Responsibilities Diagnoses and repairs various types of automotive, ramp, provisioning, and deicing equipment utilized within the airline industry Performs both preventative maintenance and unscheduled maintenance on all airline ground equipment Attends initial and ongoing training (classroom and/or on-the-job), and keeps current on knowledge, information, and equipment to maintain proficiency in their work Create and track work orders performed in a timely manner into maintenance tracking program Required to wear Company visual identification card, prominently displayed above the waist for ready recognition Must be able to meet any physical ability requirements listed on this description May perform other job duties as directed by Employee's Leaders Knowledge, Skills and Abilities Proficiency in the maintenance and repair of electrical and hydraulic systems Ability to perform minor or major body repair Ability to read documents, follow instructions, learn and understand procedures, rules, and regulations including federal and local security regulations Ability to read and research technical manuals and electrical & hydraulic schematics Ability to work under tight time constraints to accomplish job tasks Ability to effectively communicate in both written and verbal form Ability to work well under stressful situations Ability to work well with others as part of a Team Proficiency in arc, gas, and MIG welding, as well as cutting torch Proficiency in metal fabrication Proficiency in equipment spray painting Education Required: High School Diploma or GED Preferred: Associate's Degree or automotive/equipment repair technical degree Experience Required: 3 Years Heavy truck and/or equipment repair experience with a technical degree Required: 5 Years Heavy truck and/or equipment repair experience in lieu of a technical degree Preferred: Experience using a computer inventory tracking system Licensing/Certification ASE and A/C Certification preferred Must possess and maintain valid state motor vehicle operator's license Must be able to obtain and maintain a SIDA badge and meet all local airport requirements Physical Abilities Must be able to work in vicinity of ramps, hangers and terminals Must be able to lift and move items up to 50 pounds on a regular basis Must be able to climb, bend, kneel, crawl and stoop on a frequent basis, and for extended periods Must be able to perform job functions within a confined space or in potentially hazardous areas May be required to work thru inclement weather Other Qualifications Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986 Must be at least 18 years of age Must be able to comply with Company attendance standards as described in established guidelines Required to have a complete set of mechanic s tools May be required to travel by airplane to other cities to perform field service work outside of the normal shop environment. May also include overnight stays Must be able to work varied shifts and/or overtime, as well as on holidays and weekends Must be able to satisfactorily complete training program and six-month probationary evaluation period. *Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. ***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. Pay Rate: $34.73 Southwest Airlines is an Equal Opportunity Employer. Please print/save this job description because it won't be available after you apply.

Job Title: Facilities Supervisor F13N Exempt Department: Health Center Operations Category (330): Facility Staff (L31) Category (RPHCA): Administration Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under general supervision of the Chief Operation Officer, oversees and/or performs maintenance operations for all FCCH facilities, including general building maintenance, custodial service, and related functions. B. Essential Duties And Responsibilities As designated, supervises personnel and makes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Purchases materials, supplies, and equipment; maintains applicable inventories. Monitors work performed by maintenance staff and contractors and verifies quantity and quality for payment. Develops or assists with the development and implementation of policies and procedures relating to maintenance. Monitors general expenditures. Ensures proper care in the use and maintenance of equipment and supplies. Schedules repair work and ensure timely work order completion. Maintains records of work performed. Ensures adherence to established FCCH policies and procedures, objectives, quality assurance programs, and safety standards. Will need to be available be on call 24/7, Expansion of facilities has 7am to 7pm, plus Saturday's at required locations. Performs miscellaneous job-related duties as assigned Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School Diploma or GED; Graduation from an accredited trade school, or two (2) years of experience can be substituted for education, and; Three (3) to five (5) years experience directly related to the duties and responsibilities specified. D. LICENSES/CERTIFICATIONS REQUIRED Must have valid New Mexico driver's license and a heavy equipment operator license. CPR Certification must be obtained within first 6 months of hire and maintained. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Ability to perform plumbing, painting, landscaping, carpentry, heating and air conditioning work. Employee development and performance management skills. Ability to foster a cooperative environment. Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments. Records maintenance skills. Knowledge of supplies, equipment, and/or services ordering and inventory control. Ability to monitor and/or maintain general quality control standards. Knowledge of general federal, state, and local building codes and ordinances pertinent to facilities construction, and maintenance. Ability to communicate effectively, both verbally and in writing. Ability to effectively manage time and schedules. Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. F. Age of Patients Served None G. COVID-19 VACCINE REQUIRED COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered. H. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Heavy physical effort. Requires handling of above average-weight objects up to 100 pounds. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Position requires travel throughout the Albuquerque metropolitan area and adjacent counties. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Essential Duties and Responsibilities: * Reviews patient registries and other data sets to identify gaps in care, disease specific screenings, and basic preventative health screens. Communicates with patient and/or clinic staff, to ensure timely closure of identified gaps. * Documents activities/interventions within patient charts or other reporting formats, as appropriate. * Collects and tracks monthly, quarterly, and annual process improvement/quality measure data. * Conducts analysis of data in collaboration with a variety of care teams to assist in identification of improvement activities. Presents data collected in an organized format to facilitate analysis and identification of improvement opportunities. * Accesses daily reports to identify patients hospitalized, discharged, and treated in the Emergency Department (ED). Provides assistance with care coordination, facilitates communication between patients, caregivers, and providers, helps to addresses barriers to care, and promotes optimal allocation of resources. * Provides information to patients and families regarding community resources, medication assistance, and other healthcare needs. * Implement/assist with a variety of healthcare quality improvement/population health activities, as indicated and directed. * Participate in the development, implementation and/or evaluation of FCCH PCMH initiatives. * Conduct patient chart reviews for pre-visit planning using standard protocols to enhance visit efficiency and effectiveness. * Assists patients with scheduling, ordering lab work, and/or testing that may be needed for a chronic disease as defined in the organizational standard protocols. * Participate in patient outreach (via phone, virtual platform, clinic, and/or home visit) to achieve greater patient compliance with appropriate treatment plans, standards of care/protocols and improved patient healthcare outcomes. * Supports patients in an effort to make them successful while following the written plan of care, as indicated in the discharge plans and ambulatory care plan. Encourages patients to use self-management tools as provided. * Facilitate patients' access to available community support, educational and/or other healthcare resources, as appropriate to their needs and according to any requirements of health insurance or healthcare financial assistance programs they may (or may not) have. * Other duties, as assigned and/or needed. Requirements Minimum Qualifications & Experience: * Minimum of two (2) years' recent experience in a healthcare setting required. * Current medical assistant or equivalent experience. * Experience and knowledge of electronic health records required. * Knowledge of medical terminology, CPT and ICD-10 codes required. * Ability to communicate effectively and maintain cooperative relationships with providers, staff members, patients, and the medical community. Ability to employ tact, diplomacy, and compassion with all types of people. * Strong research and analysis skills highly preferred. Must successfully function in a fast-paced, service-oriented environment. * Must have strong organizational skills, be detail-oriented, a self-starter, possess ability to set priorities, and function as part of a team. Possess ability to use good judgment, maintaining confidentiality at all times. * Possess and maintain computer skills to include working knowledge of Word, Outlook, Excel, and the ability to learn other software as needed. Experience with data analytics and quality metrics preferred. * Knowledge of community resources preferred. * Working knowledge of and ability to implement appropriate standing orders and care management practices. * Strong interpersonal, resource development, research and communication skills and the ability to work as an effective team member with a wide range of medical and administrative staff and outside entities, as well as a diverse patient population. * Ability to communicate complex information in a manner easily understood by diverse listeners and strong customer service skills. * Ability to speak clearly and concisely. * Ability to read, understand, provide, and follow verbal and written instruction. * Ability to establish and maintain effective working relationships with patients, employees, community partners, and the public. * Ability to function independently/autonomously while maintaining effective and necessary communication with Director. * Knowledge and familiarity with compliance programs, cooperate fully and comply with laws and regulations, including HIPAA. * Bilingual English/Spanish is highly preferred. Age of Patients Served: * All ages Physical Characteristics/Working Conditions: A person in this position has sufficient time to complete most tasks, although under pressure depending on patient and organization needs. There are frequent opportunities to relax from any physical exertion or to change position in work activities. * Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. * Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside a clinical office setting in a controlled environment. Normal clinical/office safety precautions and practices are required. Position may require travel throughout the greater Albuquerque metropolitan area. Work is regularly scheduled Monday-Friday, although weekends may be required to meet deadlines

Family Medicine (MD) Resident Preceptor The unique opportunity to precept first, second, and third year UNM Family Medicine Residents at the South Valley Clinic. The South Valley Clinic has consistently been one of the most successful and highly sought-after sites for residency training. We strive to provide excellence in teaching and patient-care experience. Our residents learn in a dynamic workplace environment and graduate with excellent experience in the full-spectrum practice of Family Medicine. Precept up to 50-100% of your clinical patient-facing hours, depending on your FTE. Have a panel of your own patients for the remainder of your clinical time or you can be a float or access physician who works at one or multiple sites without a panel. Teaching/precepting experience is preferred. Must practice full-spectrum family medicine, including but not limited to OB/Prenatal care, Pediatrics, common outpatient office procedures, medications for opioid use disorder, and some familiarity with gender affirming care or at a minimum an interest in learning. Bilingual in English/Spanish preferred. Administrative time for non-clinical opportunities also available if interested. Opportunities available include support for resident wellness curriculum development, community outreach, EHR training, scholarly presentations/projects, and scholarly publications. Requirements C. MINIMUM EDUCATION AND EXPERIENCE State of New Mexico licensed physician (M.D.) required; Completion of residency with board certification/eligibility in family practice, internal medicine, or pediatrics preferred. Previous training and experience working with underserved populations and Bi-lingual (Spanish/English) preferred. D. LICENSES/CERTIFICATIONS REQUIRED Medical Specialty License or Certification; State of New Mexico and Federal DEA Certification; Board Certified or Board Eligible in Specified Area of Medical Specialty; CPR Certified E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of legal and ethical standards for the delivery of medical care. Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise. Ability to observe, assess, and record symptoms, reactions, and progress. Knowledge of relevant drugs and non-pharmaceutical patient care aids and ability to prescribe dosages and instruct patients in correct usage. Knowledge of community medical diagnostic and patient care services in area of medical expertise. Ability to supervise, advise, and train clinical professionals and/or students in area of expertise. Ability to maintain quality, safety, and/or infection control standards. Effective verbal and written communication skills. Ability to work both independently and in a team environment. Ability to develop and present educational programs and/or workshops. F. AGE OF PATIENTS SERVED Neonates, infants, pediatric, adolescent, adult and geriatric G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and medical equipment. Position requires moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Machines, Tools, Equipment: Capable of using medical equipment, office machines and personal computers for word-processing and data entry. Visual Acuity, Hearing, and Speaking: Must be able to read results of medical tests and computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work is inside a clinic in a controlled environment at multiple health centers working with managers, providers, support staff, and FCCH partners. Normal office and clinic safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Saturday, although weekends may be required to attend meetings and conferences, and meet deadlines, special clinics. This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Responsible for organizing, monitoring and analyzing financial inputs and outputs. Apply principles of accounting, company policies and best business practices in compiling, reviewing and submitting appropriate information to internal and external users. Implement improvements in processes, software and structure to add efficiency to the operation of the finance department. B. ESSENTIAL DUTIES AND RESPONSIBILITIES * Compile and analyze financial data to ensure accuracy and timeliness of financial information. * Monitor the financial close process and preparation of financial reports. Coordinate the activities of accounting team members toward this end and give guidance where needed. * Analyze monthly Profit & Loss Statements, Balance Sheets and Statements of Cash flow for compliance with General Accepted Accounting Principals (GAAP) and company policies. * Coordinate the implementation of and improvement of financial and internal controls procedures with finance department management team. * Analyze revenues and expenditures for county, state, and federal reporting purposes. * Implement policies and procedures to ensure compliance with GAAP, regulatory agencies, grant requirements, and company policies. * Create and analyze budgets for completeness and accuracy, including variance analysis and review. * Monitor FCCH's contracts and grants. * Interact with internal and external auditors in completing audits. * Maintain awareness of the changing national health care environment and the impact on the company. * Participate in professional development activities and maintain professional affiliations. * Maintain strictest of confidentiality * Other duties as assigned Requirements C. MINIMUM EDUCATION AND EXPERIENCE * Bachelor's degree in accounting required, experience in lieu of education will be accepted on a year for year basis. * Minimum of six (6) to eight (8) years of financial accounting experience required. * Intermediate knowledge of Microsoft Access and Excel required. * Knowledge of Microsoft Word and PowerPoint preferred. * CPA a plus. D. LICENSES/CERTIFICATIONS REQUIRED * Must have valid NM driver's license and reliable personal transportation. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED * Knowledge of finance and accounting functions, budgeting, investments, internal controls and GAAP; * Knowledge of computer systems, spreadsheet and financial systems programs and applications. * Ability to evaluate, suggest and implement changes, manage workflows and coordinate resources, including recommendations for personnel changes and training. * Skill in establishing and maintaining effective working relationships with coworkers, patients, medical staff, auditors, and the public. * Ability to work with multiple priorities. * Ability to work with management and to guide co-workers to achieve objectives. * Skill in identifying and resolving accounting and financial issues. * Skill in exercising initiative, judgment, discretion and decision-making to achieve organizational objectives. * Skill in analyzing financial data and preparing appropriate related reports. * Develop and evaluate financial records and maintain systems. * Skill in relating organizational objectives to financial policies on costs, fees, credit, etc; * Ability to communicate effectively and clearly. * Skill in operating basic office equipment. * Ability to follow and question verbal or written instructions. * Ability to maintain confidentiality. * Ability to work both independently and in a team environment. * Ability to develop and present educational programs and/or workshops. * Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. F. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete tasks although under pressure and depending on department and organization demands, additional time may be required. There are also opportunities to relax from physical exertion or to change position in work activities. * Physical Effort and Dexterity: Good dexterity to operate personal computer, and files. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for up to four (4) hours per day. * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and retrieval. * Visual Acuity, Hearing, and Speaking: Must be able to read computer monitors. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside an Administrative Building in a controlled environment. Normal safety precautions and practices are required. Position may require travel in the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday although occasional weekend shifts may be required to meet deadlines. This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Job Title: Lead Medical Assistant L17N Non-Exempt Department: Health Center Operations Salary Grade: F7 Acct Code: xx05xx Category (330): Other Medical Personnel (L12) Category (RPHCA): Other Clinical Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. POSITION SUMMARY This job exists to assist the Nurse Flow Manager and clinical teams as they strive to efficiently deliver high quality patient care. Under general supervision of the Nurse Flow Manager, this position will provide a range of clinical, administrative, and staff support to a full-range of medical services in accordance with established protocol, procedures, policies, and standards. B. ESSENTIAL DUTIES AND RESPONSIBILITIES * Assists the Nurse Flow Manager in coordination of clinical functions and staffing activities which support clinical efficiency and patient satisfaction. Such activities may include but not be limited to: * Coordination and assistance with the training of new medical assistant (MA) hires or medical assistant students assigned to the clinic for their clinical rotation requirement; * Coordination of ordering and maintaining medical supplies for the clinic; * Maintenance of quarterly inventory of medical supplies and medical equipment for the clinic; * Scheduling for the back office including MA scheduling and review of schedule templates from providers; * Completion of daily board assignments based on provider-MA teams (including residents if present at the site); * Researching all opened pregnancies in order to appropriately report/close out pregnancy, post-delivery; * Helping to coordinate patient portal sign-ups and completion of patient experience surveys; * Coordination with Training Center to obtain and maintain portal access; * Stocking PPE bins for emergencies (refer to All Hazards Manual for details); * Helping with pharmacy and message pools, as assigned; * Helping with appropriate staff assignment for Code Blue drills/events; Assisting with medical assistant oversight for medical assistant-tracked referrals. * Manages Intake if NFM is unavailable; * Is available as a float MA, lab MA, PAA or assigned provider MA if the clinic is understaffed or as needed to address timely service delivery. This may include helping with pre-work, as needed; * Assist NFM with monitoring MA-assigned extra duties (Code Blue, assignments board, hand washing tool, EKG and crash cart inventory management, STD counts, oxygen checks, and autoclave compliance); * Assists providers with Durable Medical Equipment orders; * Follows and maintains all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of medical clinical services; * Maintains Competencies of MA II or MA III, dependent on current job level; * Performs miscellaneous job-related duties as assigned; Requirements C. MINIMUM EDUCATION AND EXPERIENCE * High School graduate or GED certificate and graduation from an acceptable training program is required; * Bi-lingual English/Spanish is preferred; * Must have at least 1.5 years of experience as a Medical Assistant; * Graduation from a technical school as a Medical Assistant or equivalent. * Five years of experience directly related to the duties and responsibilities specified is preferred; D. LICENSES/CERTIFICATIONS REQUIRED * CPR Certified required; E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED * Ability to work as a team member within a clinical environment; * Current knowledge of and ability to follow a full range of medical clinical procedures and protocols; * Knowledge of Federal, State, and institutional regulations and guidelines for the provision of medical outpatient services; * Ability to set up and prepare medical equipment and instrumentation in accordance with established regulations and guidelines; * Knowledge of sterile procedures; * Ability to operate, maintain, and troubleshoot a wide range of medical equipment in accordance with prescribed procedures and standards; * Knowledge of supplies, equipment, and/or services ordering and inventory control; * Knowledge of planning and scheduling techniques; * Knowledge of patient evaluation and intake procedures; * Records maintenance skills; * Knowledge of and familiarity with compliance programs, and ability to cooperate fully and comply with laws and regulations; F. AGE OF PATIENTS SERVED * Adult, geriatric, adolescent, pediatric G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. * Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. * Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. * Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Job Title: Clinical Leadership Coordinator C23E Exempt Department: Health Center Operations Category (330): Management and Support Staff (L30a) Category (Rphca): Administration Staff Union Exempt: Yes The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. POSITION SUMMARY Under the direct supervision of the FCCH Chief Medical Officer, this position is responsible for providing essential support with clerical and/or administrative tasks for all FCCH clinical leaders (Medical/Dental/Behavioral Health/Informatics). B. ESSENTIAL DUTIES AND RESPONSIBILITIES * 1. Assists in the coordination and maintenance of meeting schedules for all clinical leaders, as requested; * 2. Attends various meetings and produces meeting minutes and agendas, as directed; * 3. Provides appropriate support for verbal communications and written correspondence, as directed; * 4. Researches specific topics to gather additional information, as directed * 5. Conducts preliminary analysis of data to provide meaningful information for requester; * 6. Produces monthly provider after-hours call schedule; * 7. Teaches annual training's for infection control procedures, laboratory procedures and other medical-related trainings as directed; * 8. Assist with Performance Improvement and Quality Improvement projects * 9. Assist in data collection and analysis; * 10. Assist in coordination of staffing; * 11. Performs miscellaneous job-related duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * Post high school degree/certificate in health care or related field; and * Five years of directly-related experience. * Clinical knowledge and/or knowledge of health care delivery systems preferred. * Experience with electronic patient records systems preferred. * Qualified Spanish interpreter- National certification preferred * Other job experience may be considered as equivalent at the discretion of the hiring officer/supervisor. D. LICENSES/CERTIFICATIONS REQUIRED * CPR certification within six months date of hire E. KNOWLEDGE, SKILLS AND ABILITIES REQUIRED * Highly functional knowledge of Federally Qualified Health Center systems and programs; * Ability to read and understand organizational policies, procedures and systems; * Ability to accurately produce meeting minutes and follow up on resulting assigned tasks; * Ability to produce written documents, including letters, e-mails or other communications, as requested, with minimal direction and excellent use of grammar, punctuation and spelling; * Knowledge of customer service standards and procedures; * Functional knowledge of data entry and basic analytical principles and practices, preferably in a health care environment; * Research and data interpretation skills; * Ability to identify and work effectively with internal and external resources, to include community partners; * Ability to function effectively under stress and high workload, including ability to effectively and appropriately multitask and organize/prioritize time and effort; * Ability to adhere to strict standards of confidentiality; * Ability to communicate (both verbally and in writing) with diverse groups of people to include staff and providers, Management Team, Governing Board and/or government/regulatory agencies/entities; * Ability to create a working environment that is conducive to group effort and organizational effectiveness; * Ability to read, interpret and understand regulatory/accreditation standards and grant/contract requirements; * Working knowledge of and willingness to support all applicable Performance Improvement processes; * Ability to demonstrate expertise in working with a wide variety of computer software applications, to include Microsoft Office products (Outlook, Word, Excel, PowerPoint) and other specialty programs (e.g., Survey Monkey, etc.); * Ability to work independently with general direction; * Knowledge of and familiarity with compliance programs, and ability to cooperate fully and comply with laws and regulations; F. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks, although under pressure depending on organization demands. There are opportunities to relax from physical exertion or to change position in work activities. * Physical Effort and Dexterity: Moderate physical activity. Requires handling of average weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Good dexterity to operate personal computer and office equipment * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet/database applications. * Visual Acuity, Hearing and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Work environment may occasionally involve potential exposure to potentially dangerous materials and situations at the clinical sites that require following extensive safety precautions and may include the use of protective equipment. Position may require travel throughout the Albuquerque Metropolitan area. Work regularly scheduled Monday-Friday, although weekends and evenings may be required for meetings and to meet deadlines. * Revised: 12/11/2017 * Reviewed: 12/11/2017

Job Title G02E Salary Grade: 6A Exempt Department Health Center Operations LOCATION Health Centers The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A. Position Summary Under the general direction of the Clinical Supervisor and the direct supervision of a licensed Physician, provides primary medical and preventive care to patients with acute and chronic illnesses in their assigned health center(s). May supervise support staff in an out-of-hours or remote clinical setting. B. Essential Duties And Responsibilities * Conducts physical exams for all age groups to include health histories, labs, and other tests as appropriate with a focus on prevention. * Diagnoses and treats injuries and illnesses, both chronic and severe. * Prescribes medications and maintains medication log for in/out and distribution. * Orders laboratory tests and interprets results. * Consults with physicians and other medical specialists as required for complex medical care. * Orders prescription refills and medication callbacks * Contacts patients through telephone to schedule appointments and do follow-ups. * Performs specialized procedures to include suturing, biopsies, and nail removals. * Performs specialized exams to include PAP's, eye exams, and otoscopic exams. * Consults with pharmacy technician for optimal drugs and dosages and to prevent drug interactions. * Charts and documents all patient interactions. * Participates in immunization clinics well child clinics, diabetes screenings, and health promotion. * Participates in education and training of nurses and medical assistants to improve their clinical skills. * Participates in the Diabetes collaborative. * Provides counseling to parents and/or children, focusing on preventive health care. * Performs emergency life saving procedures in cases such as cardiac arrest, respiratory arrest, massive hemorrhage, or similar emergencies. * Notifies supervising physician regarding any unusual or unexpected events or problems requiring direct physician consultation. * Practices safety, environmental, and/or infection control methods. * Supervises and/or coordinates the activities of patient care and support staff within the clinic. * Provides health education to patients and families; may train and supervise medical residents engaged in specific clinical activities. * Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. * Participate in site and organizational quality assurance and improvement. * Performs miscellaneous job-related duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * Graduation from an accredited Physician Assistant program; * Previous experience in underserved community health programs; * Bi-lingual (Spanish/English) preferred. D. LICENSES/CERTIFICATIONS REQUIRED * State of New Mexico Certified Physician's Assistant or certification pending, as documented by temporary certificate; * NM Board of Medical Examiners Licensure; * NM State Board of Pharmacy (DEA); * CPR Certified. F. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED * Knowledge of primary care principles and practices. * Knowledge of patient care charts and patient histories. * Ability to perform medical examinations using standard medical procedures. * Ability to react calmly and effectively in emergency situations. * Knowledge of drugs and their indications, contraindications, dosing, side effects, and proper administration. * Knowledge of CPR and emergency medical procedures. * Ability to clearly communicate medical information to professional practitioners and/or the general public. * Knowledge of JCAHO and related accreditation and certification requirements. * Ability to maintain quality, safety, and/or infection control standards. * Ability to make administrative and procedural decisions. * Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments. * Knowledge of clinical operations and procedures. * Ability to observe, assess, and record symptoms, reactions, and progress. * Skill in preparing and maintaining patient records. * Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment. G. Age of Patients Served * Neonates, infants, pediatric, adolescent, adult and geriatric H. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are opportunities to relax from any physical exertion or to change position in work activities. * Physical Effort and Dexterity: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. * Machines, Tools, Equipment: Capable of using medical equipment, office machines and personal computers for word-processing and data entry. * Visual Acuity, Hearing, and Speaking: Must be able to read results of medical tests and computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work is normally performed in a typical interior/office work environment. Work is inside a clinic in a controlled environment at multiple health centers working with managers, providers, support staff, and FCCH partners. Normal office and clinic safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to attend meetings and conferences, and meet deadlines.

Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community? For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. Southwest Care Center is currently seeking a full-time Behavioral Health Counselor for our Jefferson Clinic located in Albuquerque, NM. Position Details: Reporting to the Vice President of Quality Assurance & Operations, the Behavioral Health Counselor II (BHC II) functions as a core member of a collaborative care team involving the patient's primary care provider, a psychiatric provider, case manager, nurse, and other clinical staff as necessary and appropriate. The BHC II is responsible for ensuring programmatic and therapeutic fidelity and the maximization of internal and community resources in the delivery of behavioral health services. The BHC II will model professionalism, meet expected performance levels, demonstrate the values of the organization, and most importantly provide patient-focused services. This role will serve as a patient advocate using good judgment, initiative, critical thinking, and effective communication at all times. Position responsibilities include but not limited to: Screen and assess patients for common mental and substance use disorders. Support and closely coordinate mental health care with the patient's primary care provider and other SCC staff as appropriate. Provide patient education about common mental and substance use disorders and available treatment options. Monitor clients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications. Support psychotropic medication management prescribed by Psychiatric Practitioner, focusing on treatment adherence, attention to side effects, and effectiveness of treatment. Provide or facilitate in-clinic or outside referrals as needed. Document patient progress and treatment recommendations in EMR. Conduct regularly scheduled caseload consultation with the multidisciplinary team and communicate the resulting treatment recommendations to the patient's PCP. These consultations will primarily focus on patients who are new to treatment or who are not improving as expected with recommendations for changes to treatment if needed. Facilitate patient engagement and follow-up with behavioral health care. Track patient follow-up and clinical outcomes. Document encounters in EMR and use the system to identify and reengage patients who may be lost to follow-up. Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance use treatment). Complete relapse prevention plans with clients with substance use disorders. Participate in regular training and technical assistance activities for SCC staff. Provide chart review or other clinical supervision for BHC I staff as assigned. Other duties as assigned. Candidate Highlights: Master of Social Work or Counseling from an Accredited Program. Two years direct client therapy experience preferred. Licensed Clinical Social Worker (LCSW) or Licensed Professional Clinical Counselor (LPCC). Basic Life Support (BLS). Employment Highlights : M-F 8-5 typical schedule. Competitive rate of pay. Generous time off plans including sick and holidays. Tuition reimbursement and other professional development programs. Full benefits package including medical, dental, vision, 401k, supplemental life and spousal coverages, employer paid disability, and access to the 340B prescription program if a patient at SCC. Interested in this Position? Need More Information? Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon. If you experience difficulty applying or need assistance please contact ********************. *Please note, we are unable to respond to resume inquiries. Living & Working in New Mexico: The Land of Enchantment offers residents a way of life that you won't find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home. Rich cultural and historical diversity. 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You'll forget what humidity is when you live here. Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico! Diverse and inclusive communities with amazingly kind people from all walks of life. Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe. Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque. International airport providing low-cost, quick access in-country and out. Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view. Great schools and family friendly communities. And let's not forget about New Mexican cuisine-it is some of the best food in the country. Will you have red or green? Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law. Job Details: Location:NM AlbuquerqueWorker Type:EmployeeRegularScheduled Weekly Hours:40

Job Title: Nurse Flow Manager H10E Exempt Division: Operations Category (330): Nurses (L11) Category (Rphca): Other Clinical Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. POSITION SUMMARY Under the direct clinical supervision of the site Clinical Supervisor and with administrative direction from the Health Center Manager, coordinates clinical staffing to insure the efficient flow of patients through the Health Center and assists providers in delivering quality patient care, to include administration of injections, medical treatments, patient education, coordination of care, and other clinical activities. B. ESSENTAIL DUTIES AND RESPONSIBILITIES Conducts telephone and walk-in patient in-take/triage (as appropriate to level of license); Monitors and takes measures to ensure effective and efficient patient flow; Works with the Health Center Manager to interview, orient, train, educate, evaluate and supervise assigned clinical support staff members; Assists with appropriate ordering of medical supplies and equipment, makes scheduled rounds of the health center to assess inventory and needs, and coordinates with the Health Center Manager to arrange for purchase and/or repair orders; Works with medical/lab assistants to support patient examination/treatment by FCCH providers, to include vital signs, patient interviews, and specimen collection/preparation; Administers injections and medications as requested by the provider; Provides/assists with other patient treatments as requested by the provider; Performs venipuncture, lab procedures, records the results of laboratory tests in the patient record, and ensures coverage of the department; Oversees clinic drug room function and coverage on a daily basis; Ensures the efficiency and effectiveness of Patient Care Facilitator activities; Assists with/prepared to take a lead role in emergency situations and reacts quickly while making effective decisions; Assists with customer service issues; Helps to maintain strong lines of communication between site Leadership and all clinical personnel; Participates in staff meetings, site Leadership meetings, and organization Leadership meetings; Establishes good working relationships with individuals of varying social and cultural backgrounds; Works closely with site leaders and organizational leaders to develop and implement needed changes, and to enhance quality of care while achieving a high level of patient, provider, and staff satisfaction; Maintains patient and employee confidentiality; Performs miscellaneous job-related duties as assigned; Requirements C. MINIMUM EDUCATION AND EXPERIENCE State of New Mexico Licensed Practical Nurse, Associate's degree (AA) or equivalent from an accredited Registered Nurse (RN) program; Two years of supervisory experience is preferred; Bi-lingual English/Spanish is preferred; D. LICENSES/CERTIFICATIONS REQUIRED State of New Mexico Licensed/Registered Nurse or licensure pending, as documented by temporary license; CPR Certified; E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of nursing techniques and practices; Knowledge of clinical operations and documentation; Advanced knowledge of clinical patient intake procedures, and supervisory level/functional understanding of FCCH laboratory and pharmacy protocols; Knowledge of patient care charts and patient histories; Knowledge of patient evaluation and triage procedures; Functional knowledge of word-processing, database and electronic medical record software programs; Ability to accurately observe, assess and record symptoms, reactions, and progress; Ability to safely lift, and physically manipulate patients; Knowledge of appropriate procedures and standards for the administration of medications and patient care aids; Knowledge of supplies, equipment, and/or services ordering and inventory control; Ability to educate and communicate effectively with patients and/or families as to the nature of disease and to provide instruction on proper care and treatment while making their visit a pleasant experience; Ability to prepare and process laboratory samples using established protocols. Knowledge of OSHA guidelines for blood borne pathogens/sterile technique requirements; Ability to maintain quality, safety, and/or infection control standards; Ability to maintain calendars and schedule appointments; Ability to use a multi-line telephone to schedule appointments and coordinate patient visits with center staff; Ability to work independently under the general direction of a provider and follow instructions for work completion; Ability to take the initiative to resolve patient concerns and problems; Ability to foster a cooperative environment; Demonstrated employee development and performance management skills; Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments; Demonstrated knowledge of/familiarity with all applicable compliance expectations, including TJC and/or related accreditation and certification requirements, and ability to cooperate fully and comply with laws and regulations; Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations; F. AGE OF PATIENTS SERVED All ages - geriatric, adult, adolescent, and pediatric G. COVID-19 VACCINE REQUIRED COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered. H. PHYSICAL CHARATERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Machines, Tools, Equipment: Capable of using medical equipment, office machines and personal computers for word-processing and data entry. Visual Acuity, Hearing, and Speaking: Must be able to read results of medical tests and computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work is normally performed in a typical interior/office work environment. Work is inside a clinic in a controlled environment at multiple health centers working with managers, providers, support staff, and FCCH partners. Normal office and clinic safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required meet deadlines.

TITLE: Custodial Support FLSA Status: Non-Exempt Union Exempt: No Reports to: Facilities Support Supervisor Date Last Reviewed: 07/22/2024 Under the direct supervision of the Facility Support Supervisor & Facility Support Assistant Supervisor and in close partnership with the HCM serves as a custodian for multiple FCCH facilities. B. Essential Duties and Responsibilities Perform custodial duties such as cleaning, sweeping, mopping, and dusting; Maintain cleanliness of assigned areas, including restrooms, offices, breakrooms, and common areas. May include exam rooms as needed; Empty trash receptacles and replace liners; Clean and sanitize surfaces, fixtures, windows, and equipment; Perform floor care tasks such as vacuuming, sweeping, waxing and buffing; Patrols, periodically, buildings and grounds of Clinic site(s); Ground keeping duties may include but are not limited to picking up trash, weeds, removal of ice, snow, etc.; Examines doors, windows, and gates to determine that they are secure; Watches for and reports irregularities, such as fire hazards, leaking water pipes, and security doors left unlocked; May record data, such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff; Ensures adherence to established FCCH policies and procedures, objectives, quality assurance programs, and safety standards when cleaning; May need to cover multiple sites and or facilities when others are on leave; Assist with facilities maintenance tasks as needed; Performs miscellaneous job-related duties as assigned. Requirements C. Minimum Education and Experience High School graduate or GED certificate. Six months experience directly related to the duties and responsibilities. Bi-lingual English/Spanish is preferred. D. Licenses/Certifications Required None E. Knowledge, Skills, and Abilities Required Experience in commercial cleaning or custodial work preferred. Ability to operate floor care equipment such as buffers and carpet cleaners. Ability to understand, follow and enforce safety procedures. Ability to understand written and verbal communications. Physical stamina to perform repetitive tasks and lift heavy objects. F. Age of Patients Served None G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate cleaning and custodial equipment. Considerable physical activity. Requires heavy physical work; heavy lifting, pushing, or pulling required of objects up to 50 pounds. Physical work is a primary part (more than 70%) of the job. Machines, Tools, Equipment required to be operated: Capable of using power equipment to buff and restore floors and shampoo carpets. Visual Acuity, Hearing, and Speaking: Must be able to read and write. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Work environment involves some exposure to hazards or physical risks, which require following basic safety precautions. Work hours vary Monday-Friday depending on clinic needs. Some weekends may be required to complete deep cleaning. This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

B03N Salary Grade: D Non-Exempt Department Health Center Operations LOCATION Health Centers The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the close supervision of the Outreach and Enrollment Program Manager or Health Center Manager, as applicable, the eligibility specialist works with patients and the public to determine eligibility for various healthcare funding programs, in a manner that is supportive and responsive. B. Essential Duties and Responsibilities Patient Outreach/Eligibility: Provide accurate and impartial information to patients and the general public about health insurance coverage available to them and their families under the Affordable Care Act. Conduct outreach and education activities in clinics and in community settings and door-to-door (as appropriate) on weekdays, weekends and evenings, as scheduled, to meet community needs. Explain and assist existing patients and the general public with eligibility determination and application for various healthcare financial assistance and/or insurance programs, including all forms of Medicaid, Medicare, UNM Care, NM Health Insurance Exchange plans; Title X, BCC, CRC, Title V, and sliding fee discounts. Verify insurance eligibility for Medicaid, Medicare, and third party payors, ensuring that all documentation has been accepted by HSD or other agencies. Update patient records in the practice management system including income and insurance information. Provide information to patients and the general public concerning functions of FCCH, ensuring customer satisfaction and the highest level of customer service. Ensure that monthly quotas for enrollment are met and documented for grant reporting. Answer the telephone and connect callers to the appropriate offices or individual staff, as necessary. Refer callers to other agencies when FCCH cannot meet needs. Schedule appointments over the telephone and in person using the practice management system and other software as needed. Other Duties, As Assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate At least two years related experience and/or training is required. Bi-lingual English/Spanish is preferred. D. LICENSES/CERTIFICATIONS REQUIRED Obtain within first 6 months of hire/maintain a Presumptive Eligibility Determiner Number. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Comfort working with people one on one and in giving group presentations Proficiency using the Internet and various software programs and computers Proficiency using a laptop, wireless card, mobile scanners and cell phones Good interpersonal communication skills and ability to establish a sense of trust while also maintaining professional relationship Basic knowledge of health insurance and the health delivery systems Ability to recognize and address barriers including cultural and language differences Ability to summarize and explain complex information in different ways to meet different learning styles and needs of clients Ability to work independently, and as part of a team, in the field and in office settings Ability to manage time and priorities effectively and to meet deadlines Ability to work on multiple tasks and to be flexible with schedule and assignments Ability to work under the direction of a supervisor and follow detailed instructions Ability to take the initiative to resolve patient concerns and problems Ability to travel outside the county on a daily basis if needed Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations. F. Age of Patients Served All G. Physical Characteristics/Working Conditions A person in this position has to be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities, or break from computer application tasks. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Greater Albuquerque metropolitan area. Work schedule will include some weekends and evenings.

For more than 50 years, First Choice Community Healthcare has provided access to high quality primary medical, dental, and behavioral healthcare to the underserved populations of the Mid-Rio Grande Valley of central New Mexico. Today, we operate seven (7) Community Health Centers and one (1) school-based clinic. We are currently recruiting for a Dental Assistant to join our team and assist in fulfilling our organizations mission, which is to improve the health, life skills and wellbeing of all members of the communities we serve. Our health centers maintain an open-door policy, providing treatment regardless of an individual's income or insurance coverage. As a non-profit organization, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. In addition to serving a community-centered organization we offer an excellent benefits package to include: Benefits Offered Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account Employee Assistance Program Life and AD&D Insurance Voluntary Life Insurance Identity Theft Retirement Savings -403(b) 10-20 days per service year (based on length of service) Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave) Long Term Sick Leave 40 hours per year 10 Paid holidays per year 40 hours of Educational Leave per year for full time employees $700 per year for tuition reimbursement A. Position Summary Under general supervision, provides a range of clinical, administrative, and staff support to a full-range dental services operation. Assists in the performance of dental and radiography procedures; prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to-day patient administration, records management, and office support activities. B. Essential Duties and Responsibilities Provides chair side assistance to dentists and/or dental hygienists in the performance of dental procedures, to include operative, preventive, periodontal, endodontic, prosthetic, and/or oral surgical procedures. Prepares, sterilizes, organizes, and sets up dental equipment, ensures that all dental instruments are cleaned, dated, and processed according to established clinic guidelines and standards. Monitors and maintains dental equipment, such as compressors, evacuator systems, radiographic developing equipment, sterilizers, and light curing units, in accordance with manufacturers' guidelines. Exposes and processes dental radiographs in accordance with provider orders; assists in the monitoring and maintenance of radiation safety procedures and protocols. Follows and maintains all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of dental clinical services. Orders and maintains inventories of dental clinic supplies. Interacts with and processes dental clinic patients; performs telephone triage, conducts patient interviews, and obtains prior approvals from third party payors. Maintains dental laboratory slips and creates and maintains dental records in accordance with established protocol and procedures. Prepares instruments for sterilization and storage in trays. Educates patients based on a sound knowledge of prevention and control of oral diseases; uses various teaching aids to effectively present the information to patients. Inventories and orders materials and supplies for the dental clinic. Contacts patients by telephone for return visits. Takes and pours up dental impressions under direction of a dentist. Performs miscellaneous job-related duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate required. Graduation from an ADA recognized certificate program is preferred. Bi-lingual English/Spanish is preferred. Work experience directly related to the duties and responsibilities specified is strongly preferred. D. LICENSES/CERTIFICATIONS REQUIRED Active license from NM Board of Dental Healthcare with certification required in: Dental Radiography CPR Certification must be obtained within first 6 months of hire and maintained. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Ability to work as a team member within a clinical environment. Current knowledge of and ability to follow a full range of dental clinical procedures and protocols. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of dental outpatient services. Ability to set up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines. Knowledge of sterile procedures. Ability to operate, maintains, and troubleshoots a wide range of dental equipment in accordance with prescribed procedures and standards. Ability to expose and process dental radiographs. Knowledge of radiation safety procedures, standards, and protocols. Knowledge of supplies, equipment, and/or services ordering and inventory control. Interviewing skills. Knowledge of planning and scheduling techniques. Knowledge of patient evaluation and triage procedures. Records maintenance skills. Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. F. Age of Patients Served Adult, geriatric, adolescent, pediatric G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Serve your community in a dynamic place to grow. First Choice Community Healthcare (FCCH) As one of the largest healthcare systems in New Mexico, FCCH is proud to increase access to primary care in the greater Albuquerque Metro Area. As a non-profit organization operating 8 Federally-Qualified Health Centers, and one school-based health center, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. Without dedicated, experienced staff, this work would not be possible. We encourage you to explore our website (************* and to ask members of the community about our organization as you consider a career with First Choice Community Healthcare. Why First Choice You'll be part of a team that offers more than just health services to our patients and our community. You will be a part of a multi-disciplinary team dedicated to improving the health, life skills and well-being of all members of the communities we serve. Promoting wellness among our teams is a priority and results in better patient outcomes and satisfaction. We serve more than 50,000 patients and provide primary care for individuals and families across the greater Albuquerque Metro Area. First Choice is an innovative, exciting place to work. You can learn new skills and advance your career while also making a difference in the community. As a Federally Qualified Health Center (FQHC), our providers are also eligible for NHSC and/or state Loan Repayment and Scholarship programs. For full-time employees: * Full health benefits, including medical, dental and vision. * 403b retirement plan, with employer matching contribution up to 8% * Generous paid time off * Paid holidays * Reimbursable Continuing Education (CE) benefits * Student loan repayment opportunities: These programs encourage licensed health professionals to take their skills to where their needed most in serving rural and underserved communities. * Disability and life insurance * Employee Assistance Program to help balance the everyday stress of both work and life. * We emphasis provider wellbeing and work life balance Salary $110,000 with $10k sign on bonus for 1 year service and $20k sign on for 2 years service For further details, visit our website at ************* email provider_************* , apply online here or call ************.

Under the supervision of the Behavioral Health Director of Integration and Expansion, and in collaboration with the Behavioral Health Officer. Supervises the Behavioral Health Patient Scheduler team to ensure productivity, efficiency, and customer satisfaction. When the Lead is not taking care of supervision responsibilities, they will also be responsible for scheduling referrals and follow up appointments for Behavioral Health providers and therapists. B. ESSENTIAL DUTIES AND RESPONSIBILITIES Staff Supervision: Supervises Behavioral Health Patient Scheduler's to ensure registration, scheduling, and follow ups are done accurately and timely Review and implement any policy's/procedures for the Behavioral Health Patient Scheduler team that is needed. Communicate between Behavioral Health Patient Scheduler's and behavioral health leadership any day-to-day challenges or needs. Will review and track Behavioral Health Patient Scheduler work and communicate data on productivity, client engagement, and policy adherence to the behavioral health leadership. Will oversee day to day operations and functioning of the Behavioral Health Patient Scheduler team navigating common challenges and communicating more difficult issues to the behavioral health leadership. Responsible for overseeing behavioral health provider schedules and ensuring they are optimally scheduled Provides training and guidance to the department to ensure scheduling in efficient and meets business needs. C. MINIMUM EDUCATION AND EXPERIENCE Bachelor's Degree Preferred One year of supervisory experience Three to six months related experience and/or training is required. Bi-lingual English/Spanish is preferred. D. LICENSES/CERTIFICATIONS REQUIRED None Requirements E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Experience managing teams with the skill of overseeing staff productivity, policy implementation, and project management. Knowledge of insurance verification, registration, and scheduling patients in a health care setting preferred. Knowledge of patient registration procedures and documentation. Receptionist skills. Demonstrates knowledge of applicable FCCH patient-related forms and programs. Ability to interact and communicate with people over the telephone, often in stressful situations. Knowledge of planning and scheduling techniques. Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs. Ability to analyze and solve problems. Skill in the use of personal computers and related software applications. Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations. Ability to maintain quality, safety, and/or infection control standards. Basic knowledge of general office procedures to include filing, copying, and faxing. Ability to use a multi-line telephone to schedule appointments. Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts. Ability to work on multiple tasks within established deadlines. Ability to work under the direction of a supervisor and follow instructions for work completion. Ability to take the initiative to resolve patient concerns and problems. Able to work well with diverse groups of people F. AGE OF PATIENTS SERVED All ages. G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines. This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills

For more than 50 years, First Choice Community Healthcare has provided access to high quality primary medical, dental, and behavioral healthcare to the underserved populations of the Mid-Rio Grande Valley of central New Mexico. Today, we operate seven (7) Community Health Centers and one (1) school-based clinic. We are currently recruiting for an Behavioral Health Therapist to join our team and assist in fulfilling our organizations mission, which is to improve the health, life skills and wellbeing of all members of the communities we serve. Our health centers maintain an open-door policy, providing treatment regardless of an individual's income or insurance coverage. As a non-profit organization, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. In addition to serving a community-centered organization we offer an excellent benefits package to include: Benefits Offered Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account Employee Assistance Program Life and AD&D Insurance Voluntary Life Insurance Identity Theft Retirement Savings -403(b) 10-20 days per service year (based on length of service) Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave) Long Term Sick Leave 40 hours per year 10 Paid holidays per year 40 hours of Educational Leave per year for full time employees $700 per year for tuition reimbursement We're hiring a licensed mental professional to join our integrated care team at First Choice. In this role, you'll provide short-term, solution-focused therapy to individuals facing psychological, developmental, or substance use challenges-helping improve health outcomes through collaborative care, brief interventions, crisis support, and motivational techniques. This is a great environment to work and learn, offering strong team support, opportunities to grow your clinical skills, and ongoing professional development. We also provide a robust benefits package, including clinical supervision for independent licensure, holiday pay, educational reimbursement and generous PTO and sick leave. Independent licensure is preferred, but we also welcome those with provisional and non-independent licenses. Bilingual Spanish/English is a plus! If you're passionate about making a meaningful impact in a supportive, team-based setting, we'd love to hear from you. A. Position Summary Under the supervision of the Behavioral Health Officer or designated team member, the licensed mental/behavioral health professional provides counseling and therapy addressing psychological, interpersonal, developmental, and/or chemical dependency issues, to include active encouragement of healthier patient behaviors. This individual may also support/coach others in motivational interviewing or other techniques intended to increase the collective potential for improving patient health outcomes. B. Essential Duties and Responsibilities Under First Choice protocols (as they may be established and/or change over time), work with other members of primary care teams to appropriately screen for, assess and address patient behavioral/mental health needs. Participate in clinical supervision with BH Clinical Supervisor as appropriate for level of licensure and skill set. Provide access to patient visit opportunities sufficient to evaluate conditions, help manage symptoms/monitor response to medications, and teach coping strategies. Support the provision of behavioral health treatment through both group and individual counseling sessions, as may be useful or deemed necessary. Coordinate and communicate with other behavioral and/or physical healthcare providers or entities involved in or who may need to become involved in caring for a given patient. Act as a team resource to create suicide prevention contracts, safety plans and or other crisis intervention, as necessary. Appropriately document the provision of clinical care in the electronic patient record or other relevant media. Actively support appropriate/relevant quality improvement initiatives. Maintain productivity levels that support access and financial sustainability. Attend mandatory behavioral health meetings and training. Perform other duties, as assigned. Requirements C. Minimum Education and Experience Masters Degree in Social Work or Counseling (or equivalent; other related/advanced education may be considered); New Mexico licensure required, independent licensure preferred. May also be employed upon receipt of Provisional Social Work License. Bilingual Spanish/English is preferred but not a requirement. D. Licenses/Certifications Required Must have valid NM driver's license and reliable personal transportation. Must maintain professional licensure. E. Knowledge, Skills, and Abilities Required Knowledge, ability and independent judgment necessary to provide the professional behavioral health services described. Ability to work as a part of a team. Ability to communicate well with other diverse audiences, using multiple communication media and addressing various learning preferences. Computer literacy necessary to use available computerized tools. Ability to maintain quality, safety, and/or infection control standards. Knowledge and familiarity with position-related compliance expectations, including those related to behavioral health billing and coding. Cooperate fully and comply with laws and regulations regarding patient confidentiality and care. Perform other duties as assigned. F. Age of Patients Served Patients may range in age from early childhood to geriatric; accommodation for specific expertise or lack of comfort with a particular age group will be considered. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines

Job Title: Laboratory Assistant I C02N Non-Exempt Department: Medical Category (330): Laboratory Personnel (L13) Category (Rphca): Other Staff Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. POSITION SUMMARY Under direct supervision of the Health Center Manager and the indirect supervision of the Laboratory Manager performs various laboratory tests, including all tests in the waived category for CLIA. B. ESSENTAIL DUTIES AND RESPONSIBILITIES Greets and registers patients; Collects, processes, and handles blood and/or other biological specimens according to established procedures; instructs patients in the proper collection of samples; Verifies patient identity throughout the phlebotomy and send out processes; Transmit tests in the electronic health record to the appropriate reference laboratory; Obtain patient demographics, Advanced Beneficiary Notices (ABN), and knowledge of lab billing and diagnosis codes; Orders, maintain, and distributes supplies as needed; Keeps records and reports on results according to established procedures; Practices safety, environmental, and/or infection control methods; Depending on training and competency performs limited CLIA waived testing; Performs biohazard disposal as appropriate; Performs miscellaneous job-related duties as assigned; Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate; Completion of relevant phlebotomy training program and/or medical assistant certification; D. LICENSES/CERTIFICATIONS REQUIRED CPR certification required within 6 months of hire; E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Ability to work as a team member within a clinical environment; Ability to maintain quality, safety, and/or infection control standards; Ability to collect, prepare and process laboratory samples using established protocols; Ability to perform a range of CLIA waived clinical laboratory tests and chemical analyses on biological samples; Knowledge of sterile procedures; Ability to draw intravenous and peripheral blood; Ability to isolate and identify specimens using advanced laboratory techniques and equipment; Ability to perform, monitor and/or maintain quality control standards; Ability to utilize, calibrates, configure and/or troubleshoot laboratory testing systems and instruments; Records maintenance skills; Knowledge of laboratory and experimental protocols and procedures; Knowledge of the Joint Commission, CLIA, OSHA and related accreditation and certification requirements; Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations; F. Age of Patients Served Pediatric, Adult and Geriatric G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Requires moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Job Title: Medical Assistant I C04N Non-Exempt Department: Health Center Operations Category (330): Other Medical Personnel (L12) Category (RPHCA): Other Clinical Staff Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the supervision of the Nurse Flow Manager within the Health Center, the Medical Assistant I functions at the entry level of a Medical Assistant in clinical and clerical support as part of a patient care team of providers and nurses who provide direct patient care at the health centers. By the end of the first 6 months, with training provided, the Medical Assistant I should have mastered essential duties defined below and be ready to advance to a Medical Assistant II. B. Essential Duties and Responsibilities As a member of a patient care team, the Medical Assistant assists in the preparation of the patient visit by: Administrative * Uses the practice management program to register, schedule and verify appointments, as needed. * Reviews the next day's schedule and prepares for patient visit. * Verifies patient insurance. * Explains fee schedules and collects any required co-payment. * Receives and greets patients and visitors. * Calls and assists patients into examination rooms. * Collects any lab results, outside records and needed paperwork for the visit. * Prints labels. * Prepares encounter forms and charting notes. * Schedules referral appointments. * Demonstrates effective communication and written skills. * Mails out results. Clinical * Interviews patients and records information to document patient reason for visit and any health problems. * Obtains patient's medical history differentiating between subjective and objective information. * Obtains patients vital signs and report abnormal readings to the provider. * Follow universal precautions in accordance with FCCH policies and procedures. * Completely fills out lab requisitions and labels all specimens for in-house and "send out" labs. * Maintain confidentiality of patient information in accordance with HIPAA. * Assists provider with exams and procedures. * Perform visual exams using eye chart. * Perform EKG's. * Prepare exam rooms for any expected procedures. * Clean and sanitize exam rooms after each visit and as needed. * Clean, wrap, and label instruments for autoclave. * Maintain exam rooms with medical forms and supplies. * May serve as an interpreter as appropriate. * Explain discharge plans to patient. * Administration of medication through inhalation, ears, eyes, orally and by injection after required trainings have been completed and having been observed and signed off by a provider or licensed health professional. * Performs subcutaneous and intramuscular immunizations after completion of an immunization/injection class and been observed and signed off by a provider or licensed health professional. * Performs in-house test such as strep, BGL, hematocrit (HCT), chemstrip UA, HCG, hemoglobin A1C's and urine drug screens. * Other duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * High School graduate or GED certificate and * Graduation from a technical school as a Medical Assistant or equivalent. * Bi-lingual (English/Spanish) is preferred. D. LICENSES/CERTIFICATIONS REQUIRED * CPR Certification must be obtained within first 6 months of hire and maintained. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of: * Patient interviewing techniques * Basic medical terminology * Vital signs/ abnormal values * Patient charting * Exam room maintenance * Provider orders * Instillation of drops and ointments in the eye or ear. * Oral medications * Communication skills * Basic lab * EKG * OSHA guidelines, blood borne pathogens and universal precautions. * Various positions and methods used for different exams * Eye exams * Introduction to autoclave * Basic Insurance, coding and Billing terminology * Various instrument parts (i.e., handles, locks, teeth, serrations) and classifications * Instruments used for various types of examinations * The procedures for the care and sterilization of non-disposable instruments and the care and the disposal procedures for disposable instruments * Procedures for performing subcutaneous, intradermal, and intramuscular injections * Procedure for obtaining a drug from a vial or ampoules * Needle sizes and syringe type necessary for injection type * Categories, forms, and uses of drugs * Procedures for obtaining sterile, clean catch, timed, and drug screening specimens * Procedures for performing urinalysis, including physical characteristics, chemical (dipstick), and microscope preparation * ECG procedure for patient preparation, lead placement and obtaining a 12-lead electrocardiogram * TJC and related accreditation and certification * Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. Ability to: * Obtain a blood pressure and knowledge of cuff sizes and recognition of normal and abnormal readings. * Take a pulse; recognize normal and abnormal readings, and knowledge of various locations that can be used. * Obtain a respiratory rate and the knowledge of normal and abnormal readings. * Obtain height and weight information to include pediatric/adult. * Obtain temperatures via oral, rectal and axillary methods. * Obtain throat culture swab. * Communicate effectively with patients and their families to make their visit a pleasant experience. * Use a multi-line telephone system. * Use a computer to enter and access patient data to complete a discharge plan. * Work on multiple tasks within established deadlines. Ability to work under the direction of a provider and follow instructions for work completion. * Take the initiative to resolve patient concerns and problems. * Work well with diverse groups of people. * Work well as a team member. * Maintain confidentiality of records and information. * Follow routine verbal or written instructions. F. Age of Patients Served * Geriatric, Adult, Adolescent, Pediatric and Newborn G. Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. * Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Occasional lifting and carrying related to clinic duties. * Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. * Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic and safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.