First Choice Community Healthcare jobs in Albuquerque, NM - 50 jobs

Physician FLSA Exempt: Yes Union Exempt: No Serve your community in a dynamic place to grow. First Choice Community Healthcare (FCCH) As one of the largest healthcare systems in New Mexico, FCCH is proud to increase access to primary care in the greater Albuquerque Metro Area. As a non-profit organization operating 8 Federally-Qualified Health Centers, and one school-based health center, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. Without dedicated, experienced staff, this work would not be possible. We encourage you to explore our website (************* and to ask members of the community about our organization as you consider a career with First Choice Community Healthcare. Why First Choice You'll be part of a team that offers more than just health services to our patients and our community. You will be a part of a multi-disciplinary team dedicated to improving the health, life skills and well-being of all members of the communities we serve. Promoting wellness among our teams is a priority and results in better patient outcomes and satisfaction. We serve more than 50,000 patients and provide primary care for individuals and families across the greater Albuquerque Metro Area. First Choice is an innovative, exciting place to work. You can learn new skills and advance your career while also making a difference in the community. As a Federally Qualified Health Center (FQHC), our providers are also eligible for NHSC and/or state Loan Repayment and Scholarship programs. For full-time employees: Full health benefits, including medical, dental and vision. 403b retirement plan, with employer matching contribution up to 8% Generous paid time off Paid holidays Reimbursable Continuing Education (CE) benefits Student loan repayment opportunities: These programs encourage licensed health professionals to take their skills to where their needed most in serving rural and underserved communities. Disability and life insurance Employee Assistance Program to help balance the everyday stress of both work and life. We emphasis provider wellbeing and work life balance Our roles: Family Medicine, Internal Medicine, and Pediatrics For further details, visit our website at ************* email ***********, apply online here or call ************.

Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community? For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. Southwest Care Center is currently seeking an experienced full-time Compliance & Risk Manager. This position supports clinics in both Santa Fe and Albuquerque, NM requiring the candidate to reside in the local area. Position Details: Reporting to the Director of Clinical & Quality Outcomes, the Compliance & Risk Manager with dotted line reporting to the CEO for compliance, the Compliance and Risk Manager is responsible for developing, implementing, and overseeing an effective Compliance and Risk Management Program for the organization. This role ensures adherence to federal, state, and local regulatory requirements, maintains organizational policies and procedures consistent with FQHC standards, and promotes a culture of ethical conduct, patient safety, and continuous improvement. The Compliance & Risk Manager works collaboratively with leadership, clinical teams, and operational departments to proactively identify, mitigate, and monitor organizational risks. Position responsibilities include but not limited to: Compliance Program Oversight • Maintain and enhance the organization's Compliance Program in alignment with HRSA, CMS, OIG, HIPAA, and UDS requirements. • Ensure policies and procedures are accurate, current, and compliant with all regulatory standards. • Conduct regular audits, monitoring activities, and internal reviews to identify areas of non-compliance. • Lead and coordinate the annual Compliance Work Plan. • Manage compliance investigations, incident reviews, and corrective action plans. • Oversee the anonymous reporting hotline and ensure proper follow-up and documentation of concerns. Risk Management • Lead the development and implementation of the organization's Risk Management Plan. • Conduct enterprise risk assessments, identify emerging risks, and recommend mitigation strategies. • Monitor incident reports, patient safety events, and trends to reduce organizational risk. • Collaborate with clinical leadership to enhance patient safety and quality improvement initiatives. • Serve as the primary liaison for malpractice, liability, or incident-related claims. Survey Readiness • Ensure organizational readiness for HRSA operational site visits (OSV), accreditation surveys, and external audits. • Coordinate collection of documentation, corrective actions, and regulatory reporting. • Monitor changes in federal and state regulations and communicate impacts to leadership. • Responsible for maintaining the Compliatric portal in a manner that ensure regulatory compliance and data can be effectively and accurately extracted as needed for audit compliance and use by organization. HIPAA Privacy & Security • Serve as the organization's HIPAA Privacy Officer. • Develop, implement, and monitor HIPAA policies related to privacy, confidentiality, and security. • Conduct breach investigations, risk assessments, and required notifications. • Oversee workforce privacy and cybersecurity awareness training. Education & Training • Facilitate ongoing compliance, risk, HIPAA, and ethics training for all staff. • Educate leadership and employees on regulatory updates and best practices. • Develop training materials, tools, and resources to support compliance across departments. Reporting & Documentation • Prepare compliance and risk reports for the CEO, Senior Leadership Team, and Board Compliance Committee. • Maintain complete and accurate compliance and risk management documentation. • Track and report key performance indicators related to program effectiveness. • Represent the areas of compliance and risk at organizational committees and workgroups. Other Duties as Assigned Candidate Highlights: Required Qualifications: • Bachelor's degree in business, healthcare, or related field. • Three (3) years in a role with primary function focused on compliance and risk in a healthcare setting. • Two (2) years of supervisory managing a compliance and risk program within a healthcare setting. • Knowledge of FQHC programs, Ryan White, HOPWA, and other grant funded programs. • Experience working with diverse populations, including LGBTQ+ communities, persons with HIV, and individuals experiencing homelessness. • Strong understanding of confidentiality laws (HIPAA/42 CFR Part 2). • Valid NM driver's license and ability to travel to outreach sites and all clinics within the organization. Preferred Qualifications: • Master's degree in business, healthcare, or related field • Experience in FQHC or community health settings. • Familiarity with CAREWare, HMIS, and EHR systems. • Bilingual (English/Spanish or English/Navajo) Employment Highlights: Monday - Friday typical schedule. Competitive salary. Great work/life balance with generous time off plans. Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access. Interested in this Position? Need More Information? Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon. If you experience difficulty applying or need assistance please contact ********************. *Please note, we are unable to respond to resume inquiries. Living & Working in New Mexico: The Land of Enchantment offers residents a way of life that you won't find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home. Rich cultural and historical diversity. 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You'll forget what humidity is when you live here. Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico! Diverse and inclusive communities with amazingly kind people from all walks of life. Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe. Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque. International airport providing low-cost, quick access in-country and out. Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view. Great schools and family friendly communities. And let's not forget about New Mexican cuisine-it is some of the best food in the country. Will you have red or green? Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law. Job Details: Location:NM Santa Fe - Admin GalisteoWorker Type:EmployeeRegularScheduled Weekly Hours:40

Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community? For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. Southwest Care Center is currently seeking a full-time Behavioral Health Counselor for our Jefferson Clinic located in Albuquerque, NM. Position Details: Reporting to the Vice President of Quality Assurance & Operations, the Behavioral Health Counselor II (BHC II) functions as a core member of a collaborative care team involving the patient's primary care provider, a psychiatric provider, case manager, nurse, and other clinical staff as necessary and appropriate. The BHC II is responsible for ensuring programmatic and therapeutic fidelity and the maximization of internal and community resources in the delivery of behavioral health services. The BHC II will model professionalism, meet expected performance levels, demonstrate the values of the organization, and most importantly provide patient-focused services. This role will serve as a patient advocate using good judgment, initiative, critical thinking, and effective communication at all times. Position responsibilities include but not limited to: Screen and assess patients for common mental and substance use disorders. Support and closely coordinate mental health care with the patient's primary care provider and other SCC staff as appropriate. Provide patient education about common mental and substance use disorders and available treatment options. Monitor clients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications. Support psychotropic medication management prescribed by Psychiatric Practitioner, focusing on treatment adherence, attention to side effects, and effectiveness of treatment. Provide or facilitate in-clinic or outside referrals as needed. Document patient progress and treatment recommendations in EMR. Conduct regularly scheduled caseload consultation with the multidisciplinary team and communicate the resulting treatment recommendations to the patient's PCP. These consultations will primarily focus on patients who are new to treatment or who are not improving as expected with recommendations for changes to treatment if needed. Facilitate patient engagement and follow-up with behavioral health care. Track patient follow-up and clinical outcomes. Document encounters in EMR and use the system to identify and reengage patients who may be lost to follow-up. Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance use treatment). Complete relapse prevention plans with clients with substance use disorders. Participate in regular training and technical assistance activities for SCC staff. Provide chart review or other clinical supervision for BHC I staff as assigned. Other duties as assigned. Candidate Highlights: Master of Social Work or Counseling from an Accredited Program. Two years direct client therapy experience preferred. Licensed Clinical Social Worker (LCSW) or Licensed Professional Clinical Counselor (LPCC). Basic Life Support (BLS). Employment Highlights : M-F 8-5 typical schedule. Competitive rate of pay. Generous time off plans including sick and holidays. Tuition reimbursement and other professional development programs. Full benefits package including medical, dental, vision, 401k, supplemental life and spousal coverages, employer paid disability, and access to the 340B prescription program if a patient at SCC. Interested in this Position? Need More Information? Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon. If you experience difficulty applying or need assistance please contact ********************. *Please note, we are unable to respond to resume inquiries. Living & Working in New Mexico: The Land of Enchantment offers residents a way of life that you won't find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home. Rich cultural and historical diversity. 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You'll forget what humidity is when you live here. Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico! Diverse and inclusive communities with amazingly kind people from all walks of life. Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe. Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque. International airport providing low-cost, quick access in-country and out. Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view. Great schools and family friendly communities. And let's not forget about New Mexican cuisine-it is some of the best food in the country. Will you have red or green? Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law. Job Details: Location:NM AlbuquerqueWorker Type:EmployeeRegularScheduled Weekly Hours:40

Southwest Care Center employees can answer yes to these 3 questions: 1. Do you want to make a difference? 2. Do you believe everyone is entitled to quality healthcare? 3. Do you desire to serve the underserved in your community? For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment, testing and other services within our communities. Southwest Care Center is currently seeking a full-time Physician. May be Family Medicine or Internal Medicine. Position Details: Examine and diagnose patients, order appropriate diagnostic tests, and prescribe medications. Develop and manage treatment plans for patients, including preventive care and health maintenance. Educate patients and families about health issues, disease prevention, and medical treatments. Refer patients to specialists and other healthcare professionals as needed. Communicate with other healthcare providers to coordinate quality patient care. Keep detailed medical records and document patient care activities as required by Southwest Care Center policy. Provide leadership to clinic staff through education and outreach, participating in quality assurance initiatives, supporting training of new team members, supervising patient care provided by provider assigned staff. Actively involved in planning and evaluation of primary medical care and service programs including policy development, recommends changes in the program or services. Maintains professional and technical knowledge by participating in continuing education or seminars related to job responsibilities. Participates in quality measures and chart review as required. Performs other duties as required and assigned. Practice Highlights: Monday - Friday 8-5 typical schedule with 32 hours of scheduled patient care and 8 hours of administrative time per week. Limited call rotation may be required outside of typical schedule. System-wide Athena EMR. Telehealth visits available through Mend platform. Onsite care team includes Physicians, NPs, Physician Assistant, Clinical Pharmacists, Behavioral Health Clinicians, Case Managers, RNs and RN Clinic Managers, Medical Assistants, Pharmacists, Health Educators, Registered Dietician. Inclusive "We Care" culture. Candidate Highlights: Post-residency experience with 3+ years preferred in a primary care setting. HIV experience highly desirable. Degree from an Accredited Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) program along completion of residency program(s). Valid, unencumbered license to Practice Medicine in the State of New Mexico, Board Certified in Family Practice, Pediatrics, Internal Medicine. DEA registration. AAHIVS Certification is highly desirable. Employment Highlights: Competitive Salary with sign-on and relocation bonus available. Additional bonus options available. Great work/life balance with generous time off plans. Tuition reimbursement availability. Full benefits package including medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access. Interested in this Position? Need More Information? Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon. If you experience difficulty applying or need assistance please contact ********************. *Please note, we are unable to respond to resume inquiries. Living & Working in New Mexico: The Land of Enchantment offers residents a way of life that you won't find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home. Rich cultural and historical diversity. 310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You'll forget what humidity is when you live here. Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico! Diverse and inclusive communities with amazingly kind people from all walks of life. Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe. Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque. International airport providing low-cost, quick access in-country and out. Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view. Great schools and family friendly communities. And let's not forget about New Mexican cuisine-it is some of the best food in the country. Will you have red or green? Southwest Care Center is an equal opportunity employer. We offer equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal or state law. Job Details: Location:NM AlbuquerqueWorker Type:EmployeeRegularScheduled Weekly Hours:40

Job Title: Facilities Supervisor F13N Exempt Department: Health Center Operations Category (330): Facility Staff (L31) Category (RPHCA): Administration Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under general supervision of the Chief Operation Officer, oversees and/or performs maintenance operations for all FCCH facilities, including general building maintenance, custodial service, and related functions. B. Essential Duties And Responsibilities As designated, supervises personnel and makes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution. Purchases materials, supplies, and equipment; maintains applicable inventories. Monitors work performed by maintenance staff and contractors and verifies quantity and quality for payment. Develops or assists with the development and implementation of policies and procedures relating to maintenance. Monitors general expenditures. Ensures proper care in the use and maintenance of equipment and supplies. Schedules repair work and ensure timely work order completion. Maintains records of work performed. Ensures adherence to established FCCH policies and procedures, objectives, quality assurance programs, and safety standards. Will need to be available be on call 24/7, Expansion of facilities has 7am to 7pm, plus Saturday's at required locations. Performs miscellaneous job-related duties as assigned Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School Diploma or GED; Graduation from an accredited trade school, or two (2) years of experience can be substituted for education, and; Three (3) to five (5) years experience directly related to the duties and responsibilities specified. D. LICENSES/CERTIFICATIONS REQUIRED Must have valid New Mexico driver's license and a heavy equipment operator license. CPR Certification must be obtained within first 6 months of hire and maintained. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Ability to perform plumbing, painting, landscaping, carpentry, heating and air conditioning work. Employee development and performance management skills. Ability to foster a cooperative environment. Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments. Records maintenance skills. Knowledge of supplies, equipment, and/or services ordering and inventory control. Ability to monitor and/or maintain general quality control standards. Knowledge of general federal, state, and local building codes and ordinances pertinent to facilities construction, and maintenance. Ability to communicate effectively, both verbally and in writing. Ability to effectively manage time and schedules. Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. F. Age of Patients Served None G. COVID-19 VACCINE REQUIRED COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered. H. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Heavy physical effort. Requires handling of above average-weight objects up to 100 pounds. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises. Position requires travel throughout the Albuquerque metropolitan area and adjacent counties. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Job Title Patient Care Facilitator C11N Non Exempt Department: Health Center Operations The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Responsible for assisting site providers and staff with coordination of care for patients, as directed, in an efficient and timely manner. Coordinates with site Leadership Team, provider teams and staff. Reports to nurse flow manager for direct supervision and FCCH PCMH Coordinator for technical direction, as appropriate. B. Essential Duties and Responsibilities Facilitate patients' access to available community support, educational and/or other healthcare resources, as appropriate to their needs and according to any requirements of health insurance or healthcare financial assistance programs they may (or may not) have. Participate in the development, implementation and/or evaluation of FCCH PCMH initiatives. Conduct patient chart reviews for pre-visit planning using standard protocols to enhance visit efficiency and effectiveness. Participate in patient outreach to achieve greater patient compliance with appropriate treatment plans, standards of care/protocols and improved patient healthcare outcomes. Serve as the focal point for coordination between FCCH health care delivery teams and outside entities regarding the care for individual patients. Implement/assist with a variety of healthcare quality improvement/population health activities, as indicated and directed. Conduct timely, requested patient education activities and follow-up on self-management goals for patients, as requested by FCCH health care delivery teams. Communicate with/coordinate between patients, providers and/or staff and outside entities regarding functional aspects of care and follow-up. Document activities/interventions within patient charts or other reporting formats, as appropriate. Other duties, as assigned and/or needed Requirements C. MINIMUM EDUCATION AND EXPERIENCE Completion of medical assistant training or comparable directly related clinical experience. Direct work experience in a (preferably ambulatory) healthcare setting; working knowledge of ambulatory clinical operations and available patient support programs preferred or must be quickly acquired/developed. Knowledge of medical terminology and appropriate patient intake is required. Bi-lingual English/Spanish is highly preferred. D. LICENSES/CERTIFICATIONS REQUIRED Minimum certified/registered Medical Assistant; must be/become CPR-certified and maintain that certification. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Working knowledge of and ability to implement appropriate standing orders and care management practices. Strong interpersonal, resource development, research and communication skills and the ability to work as an effective team member with a wide range of medical and administrative staff and outside entities, as well as a diverse patient population. Ability to communicate complex information in a manner easily understood by diverse listeners and strong customer service skills. Knowledge of medical terminology and appropriate patient medical charting procedures. Skill in operating a computer and other office equipment, inclusive of ease in working with computerized spreadsheet, practice management system, word processing applications and external data systems such as NMSIIS, Lovelace portal, Cerner Practice Management System and PowerChart. Ability to speak clearly and concisely. Ability to read, understand, provide and follow oral and written instruction. Ability to establish and maintain effective working relationships with patients, employees, and the public. Ability to function independently/autonomously while maintaining effective and necessary communication with all appropriate partners. Flexibility. Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations F. Age of Patients Served All ages, as appropriate. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside a clinical office setting in a controlled environment. Normal clinical/office safety precautions and practices are required. Position may require travel throughout the greater Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Job Title Pharmacy Administrative Assistant I C07N Non Exempt Department: Health Center Operations The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under direct supervision of the Health Center Manager and the administrative direction of the Pharmacist is responsible for enrolling patients in various patient assistance programs and maintains appropriate records. Maintains logs on and dispenses sample products. B. Essential Duties And Responsibilities Determines patient eligibility for and enrolls patients in patient assistance programs and maintains a record of such eligibility within the MAP file. Maintains tickler file for all patients that ensures that continuity of care is provided. Receives, logs and processes all MAP medications and maintains necessary logbooks, and file systems through which the MAP program is monitored and controlled. Assures that patients are charged appropriate co-pay. Logs all samples into log book upon receipt in clinic and prepares samples for dispensing by the providers. Ensures that only medications that are on the formulary are accepted. Maintains all requisite records in relation to the dispensing of samples. Responsible for maintaining medication information sheets and ensuring that these accompany each prescription. Ensures adequate supply of samples are on hand and assures quality through stock rotation and discarding of expired medications. Places orders under the direction of the Pharmacist and maintains adequate supplies of medications within the clinic. Maintains and tracks inventory control for all items within the drug room of the clinic. Completes bi-monthly inventory of pharmacy stock and reports back to the Pharmacist. Aids providers in their dispensing of in-house medication(s). Maintains crash carts and keeps requisite records. Responsible for educating the patient(s) on how to read prescription labels. File patient charts when medication has been processed. Ensure that all refills by phone, fax, or in person are complete and accurate and dispensed in a timely manner. Performs miscellaneous job-related duties as assigned Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate; One year of work within a health care setting is preferred. Bi-lingual English/Spanish is preferred D. LICENSES/CERTIFICATIONS REQUIRED NM State Board of Pharmacy License within one year of employment. Pharmacy Technician Certification recognized by the NM Board of Pharmacy (NBOP) E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Ability to work as a team member within a clinical environment. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of pharmaceutical services. Knowledge of pharmacy safety procedures, standards, and protocols. Knowledge of supplies, equipment, and/or services ordering and inventory control. Knowledge of procedures and standards for the labeling and dispensing of prescription drugs. Ability to understand and follow specific instructions and procedures. Ability to sort, check, count, and verify numbers. Clerical, word processing, and/or office skills. Skill in the use of personal computers and related software applications. Interviewing skills. Knowledge of planning and scheduling techniques. Records maintenance skills. F. Age of Patients Served Juvenile, Adult and Geriatric G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

For more than 50 years, First Choice Community Healthcare has provided access to high quality primary medical, dental, and behavioral healthcare to the underserved populations of the Mid-Rio Grande Valley of central New Mexico. Today, we operate seven (7) Community Health Centers and one (1) school-based clinic. We are currently recruiting for a Dental Assistant to join our team and assist in fulfilling our organizations mission, which is to improve the health, life skills and wellbeing of all members of the communities we serve. Our health centers maintain an open-door policy, providing treatment regardless of an individual's income or insurance coverage. As a non-profit organization, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. In addition to serving a community-centered organization we offer an excellent benefits package to include: Benefits Offered Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account Employee Assistance Program Life and AD&D Insurance Voluntary Life Insurance Identity Theft Retirement Savings -403(b) 10-20 days per service year (based on length of service) Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave) Long Term Sick Leave 40 hours per year 10 Paid holidays per year 40 hours of Educational Leave per year for full time employees $700 per year for tuition reimbursement A. Position Summary Under general supervision, provides a range of clinical, administrative, and staff support to a full-range dental services operation. Assists in the performance of dental and radiography procedures; prepares and maintains dental equipment and supplies in accordance with established protocol, procedures, policies, and standards, and assists in the coordination of day-to-day patient administration, records management, and office support activities. B. Essential Duties and Responsibilities Provides chair side assistance to dentists and/or dental hygienists in the performance of dental procedures, to include operative, preventive, periodontal, endodontic, prosthetic, and/or oral surgical procedures. Prepares, sterilizes, organizes, and sets up dental equipment, ensures that all dental instruments are cleaned, dated, and processed according to established clinic guidelines and standards. Monitors and maintains dental equipment, such as compressors, evacuator systems, radiographic developing equipment, sterilizers, and light curing units, in accordance with manufacturers' guidelines. Exposes and processes dental radiographs in accordance with provider orders; assists in the monitoring and maintenance of radiation safety procedures and protocols. Follows and maintains all relevant federal, state, and institutional regulations, guidelines, policies, and standards for the provision of dental clinical services. Orders and maintains inventories of dental clinic supplies. Interacts with and processes dental clinic patients; performs telephone triage, conducts patient interviews, and obtains prior approvals from third party payors. Maintains dental laboratory slips and creates and maintains dental records in accordance with established protocol and procedures. Prepares instruments for sterilization and storage in trays. Educates patients based on a sound knowledge of prevention and control of oral diseases; uses various teaching aids to effectively present the information to patients. Inventories and orders materials and supplies for the dental clinic. Contacts patients by telephone for return visits. Takes and pours up dental impressions under direction of a dentist. Performs miscellaneous job-related duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate required. Graduation from an ADA recognized certificate program is preferred. Bi-lingual English/Spanish is preferred. Work experience directly related to the duties and responsibilities specified is strongly preferred. D. LICENSES/CERTIFICATIONS REQUIRED Active license from NM Board of Dental Healthcare with certification required in: Dental Radiography CPR Certification must be obtained within first 6 months of hire and maintained. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Ability to work as a team member within a clinical environment. Current knowledge of and ability to follow a full range of dental clinical procedures and protocols. Knowledge of Federal, State, and institutional regulations and guidelines for the provision of dental outpatient services. Ability to set up and prepare dental equipment and instrumentation in accordance with established regulations and guidelines. Knowledge of sterile procedures. Ability to operate, maintains, and troubleshoots a wide range of dental equipment in accordance with prescribed procedures and standards. Ability to expose and process dental radiographs. Knowledge of radiation safety procedures, standards, and protocols. Knowledge of supplies, equipment, and/or services ordering and inventory control. Interviewing skills. Knowledge of planning and scheduling techniques. Knowledge of patient evaluation and triage procedures. Records maintenance skills. Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. F. Age of Patients Served Adult, geriatric, adolescent, pediatric G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

FIRST CHOICE COMMUNITY HEALTHCARE, Inc. Sr. Information Technology Director FLSA Status: Exempt Department: Administration (Onsite) Reports to: Chief Executive Officer Union Exempt: Yes Date Last Reviewed: 12/19/2024 A. POSITION SUMMARY Under the supervision of the Chief Executive Officer (CEO) the Senior IT Director will provide technology vision and leadership in the development and implementation of the affiliate-wide information technology (IT) program. The Sr. IT Director will lead the health care network in planning and implementing enterprise information systems to support both distributed and centralized clinical, business operations, and cybersecurity to achieve more effective and cost beneficial enterprise-wide IT operations. The candidate hired must have both technical skills and leadership experience, and work on site in Albuquerque, New Mexico. B. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Oversee the day-to-day operations of the IT department, including infrastructure management, system maintenance, cybersecurity, and user support. • Develop and implement IT policies, procedures, and best practices to ensure the security and efficiency of the FCCH's technology infrastructure. • Develop a high-performing IT team and manage them to do more with less. • Manage vendors to maximize their value propositions and ensure invoices are accurate for the product and services delivered. • Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the health care network. • Facilitate communication between staff, management, vendors, and other technology resources within the organization. • Oversee the back-office computer operations of the affiliate management information system, including local area networks and wide-area networks. • Manage multiple information and communications systems and projects, including voice, data, imaging, and office automation. • Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software. • Develop and implement user-training programs. • Develop and maintain corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems. • Develop, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.

First Choice Community Healthcare is seeking a motivated and experienced Nurse Practitioner with background in Family Practice to develop an exciting new partnership with the UNM College of Nursing. Working out of the Ted Gallegos Community Center in SW Albuquerque, you would be responsible for providing direct Primary Care for patients, development of a partnership to provide clinical experiences for students of the UNM DNP program at the same location, and providing mentorship and supervision of the students. You would also function as the clinical supervisor of the clinic, working in partnership with a Nurse Flow Manager and Health Center Manager to direct the operations of the clinic.

Job Title: Patient Services Representative I B06N Non-Exempt Department: Health Center Operations Category (330): Patient Support Staff (L32) Category (RPHCA): Administrative Staff Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the close supervision of the Health Center Manager, greets patients and visitors entering the health center, registers new and returning patients, and collects payments/visit deposits from patients for their visit, conducted in a manner that is supportive and responsive to patients and visitors. B. Essential Duties and Responsibilities Patient Reception: Greets new and returning patients and clients entering the health center and checks them in for scheduled and walk-in appointments. Updates patient records to verify contact information. Greets other visitors to the health center and directs them to the appropriate offices or individual staff. Provides general information to patients concerning functions of FCCH. Answers the telephone and connects callers to the appropriate offices or individual staff. Schedules new office appointments and return appointments. Pulls and files medical charts when necessary. Other duties as assigned. Patient Registration: Meets with patients to collect required personal, health, and insurance information for the permanent patient record. Enters accurate patient data into the computer system on a daily basis. Collects patients' copay/coinsurance/deductible visit deposit at time of service Keeps accurate, balanced, locked cash bag/box, and is personally responsible for any imbalance in the daily reconciliation of cash receipts. Verifies insurance eligibility for Medicaid, Medicare, and third-party payors. Verifies personal income according to established guidelines for all patients. Follows appropriate computer downtime procedures. Scans patient registration documents as directed. Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate Three to six months related experience and/or training is required. Bi-lingual English/Spanish is preferred. D. LICENSES/CERTIFICATIONS REQUIRED None E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of patient registration procedures and documentation. Receptionist skills. Demonstrates knowledge of applicable FCCH patient-related forms and programs. Ability to interact and communicate with people over the telephone, often in stressful situations. Knowledge of planning and scheduling techniques. Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs. Ability to analyze and solve problems. Skill in the use of personal computers and related software applications. Appropriate knowledge and familiarity with various compliance programs and elements. Cooperates fully and complies with applicable laws and regulations. Ability to maintain quality, safety, and/or infection control standards. Basic knowledge of general office procedures to include filing, copying, and faxing. Ability to use a multi-line telephone to schedule appointments. Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts. Ability to work on multiple tasks within established deadlines. Ability to work under the direction of a supervisor and follow instructions for work completion. Ability to take the initiative to resolve patient concerns and problems. Able to work well with diverse groups of people F. Age of Patients Served All ages. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

For more than 50 years, First Choice Community Healthcare has provided access to high quality primary medical, dental, and behavioral healthcare to the underserved populations of the Mid-Rio Grande Valley of central New Mexico. Today, we operate seven (7) Community Health Centers and one (1) school-based clinic. We are currently recruiting for an Behavioral Health Therapist to join our team and assist in fulfilling our organizations mission, which is to improve the health, life skills and wellbeing of all members of the communities we serve. Our health centers maintain an open-door policy, providing treatment regardless of an individual's income or insurance coverage. As a non-profit organization, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. In addition to serving a community-centered organization we offer an excellent benefits package to include: Benefits Offered Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account Employee Assistance Program Life and AD&D Insurance Voluntary Life Insurance Identity Theft Retirement Savings -403(b) 10-20 days per service year (based on length of service) Sick Leave 64 hours per year (unused rolls over each year into Long Term Sick Leave) Long Term Sick Leave 40 hours per year 10 Paid holidays per year 40 hours of Educational Leave per year for full time employees $700 per year for tuition reimbursement We're hiring a licensed mental professional to join our integrated care team at First Choice. In this role, you'll provide short-term, solution-focused therapy to individuals facing psychological, developmental, or substance use challenges-helping improve health outcomes through collaborative care, brief interventions, crisis support, and motivational techniques. This is a great environment to work and learn, offering strong team support, opportunities to grow your clinical skills, and ongoing professional development. We also provide a robust benefits package, including clinical supervision for independent licensure, holiday pay, educational reimbursement and generous PTO and sick leave. Independent licensure is preferred, but we also welcome those with provisional and non-independent licenses. Bilingual Spanish/English is a plus! If you're passionate about making a meaningful impact in a supportive, team-based setting, we'd love to hear from you. A. Position Summary Under the supervision of the Behavioral Health Officer or designated team member, the licensed mental/behavioral health professional provides counseling and therapy addressing psychological, interpersonal, developmental, and/or chemical dependency issues, to include active encouragement of healthier patient behaviors. This individual may also support/coach others in motivational interviewing or other techniques intended to increase the collective potential for improving patient health outcomes. B. Essential Duties and Responsibilities Under First Choice protocols (as they may be established and/or change over time), work with other members of primary care teams to appropriately screen for, assess and address patient behavioral/mental health needs. Participate in clinical supervision with BH Clinical Supervisor as appropriate for level of licensure and skill set. Provide access to patient visit opportunities sufficient to evaluate conditions, help manage symptoms/monitor response to medications, and teach coping strategies. Support the provision of behavioral health treatment through both group and individual counseling sessions, as may be useful or deemed necessary. Coordinate and communicate with other behavioral and/or physical healthcare providers or entities involved in or who may need to become involved in caring for a given patient. Act as a team resource to create suicide prevention contracts, safety plans and or other crisis intervention, as necessary. Appropriately document the provision of clinical care in the electronic patient record or other relevant media. Actively support appropriate/relevant quality improvement initiatives. Maintain productivity levels that support access and financial sustainability. Attend mandatory behavioral health meetings and training. Perform other duties, as assigned. Requirements C. Minimum Education and Experience Masters Degree in Social Work or Counseling (or equivalent; other related/advanced education may be considered); New Mexico licensure required, independent licensure preferred. May also be employed upon receipt of Provisional Social Work License. Bilingual Spanish/English is preferred but not a requirement. D. Licenses/Certifications Required Must have valid NM driver's license and reliable personal transportation. Must maintain professional licensure. E. Knowledge, Skills, and Abilities Required Knowledge, ability and independent judgment necessary to provide the professional behavioral health services described. Ability to work as a part of a team. Ability to communicate well with other diverse audiences, using multiple communication media and addressing various learning preferences. Computer literacy necessary to use available computerized tools. Ability to maintain quality, safety, and/or infection control standards. Knowledge and familiarity with position-related compliance expectations, including those related to behavioral health billing and coding. Cooperate fully and comply with laws and regulations regarding patient confidentiality and care. Perform other duties as assigned. F. Age of Patients Served Patients may range in age from early childhood to geriatric; accommodation for specific expertise or lack of comfort with a particular age group will be considered. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines

Job Title: Physician Assistant G02E Salary Grade: 6A FLSA: Exempt Department: Health Center Operations Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A. Position Summary Under the general direction of the Clinical Supervisor and the direct supervision of a licensed Physician, provides primary medical and preventive care to patients with acute and chronic illnesses in their assigned health center(s). May supervise support staff in an out-of-hours or remote clinical setting. B. Essential Duties and Responsibilities * Conducts physical exams for all age groups to include health histories, labs, and other tests as appropriate with a focus on prevention. * Diagnoses and treats injuries and illnesses, both chronic and severe. * Prescribes medications and maintains medication log for in/out and distribution. * Orders laboratory tests and interprets results. * Consults with physicians and other medical specialists as required for complex medical care. * Orders prescription refills and medication callbacks * Contacts patients through telephone to schedule appointments and do follow-ups. * Performs specialized procedures to include suturing, biopsies, and nail removals. * Performs specialized exams to include PAP's, eye exams, and otoscopic exams. * Consults with pharmacy technician for optimal drugs and dosages and to prevent drug interactions. * Charts and documents all patient interactions. * Participates in immunization clinics well child clinics, diabetes screenings, and health promotion. * Participates in education and training of nurses and medical assistants to improve their clinical skills. * Participates in the Diabetes collaborative. * Provides counseling to parents and/or children, focusing on preventive health care. * Performs emergency lifesaving procedures in cases such as cardiac arrest, respiratory arrest, massive hemorrhage, or similar emergencies. * Notifies supervising physician regarding any unusual or unexpected events or problems requiring direct physician consultation. * Practices safety, environmental, and/or infection control methods. * Supervises and/or coordinates the activities of patient care and support staff within the clinic. * Provides health education to patients and families; may train and supervise medical residents engaged in specific clinical activities. * Enhances professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops. * Participate in site and organizational quality assurance and improvement. * Performs miscellaneous job-related duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * Graduation from an accredited Physician Assistant program; * Previous experience in underserved community health programs; * Bi-lingual (Spanish/English) preferred. D. LICENSES/CERTIFICATIONS REQUIRED * State of New Mexico Certified Physician's Assistant or certification pending, as documented by temporary certificate; * NM Board of Medical Examiners Licensure; * NM State Board of Pharmacy (DEA); * CPR Certified. F. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED * Knowledge of primary care principles and practices. * Knowledge of patient care charts and patient histories. * Ability to perform medical examinations using standard medical procedures. * Ability to react calmly and effectively in emergency situations. * Knowledge of drugs and their indications, contraindications, dosing, side effects, and proper administration. * Knowledge of CPR and emergency medical procedures. * Ability to clearly communicate medical information to professional practitioners and/or the general public. * Knowledge of JCAHO and related accreditation and certification requirements. * Ability to maintain quality, safety, and/or infection control standards. * Ability to make administrative and procedural decisions. * Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments. * Knowledge of clinical operations and procedures. * Ability to observe, assess, and record symptoms, reactions, and progress. * Skill in preparing and maintaining patient records. * Ability to educate patients and/or families as to the nature of disease and to provide instruction on proper care and treatment. G. Age of Patients Served * Neonates, infants, pediatric, adolescent, adult and geriatric H. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are opportunities to relax from any physical exertion or to change position in work activities. * Physical Effort and Dexterity: Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day. * Machines, Tools, Equipment: Capable of using medical equipment, office machines and personal computers for word-processing and data entry. * Visual Acuity, Hearing, and Speaking: Must be able to read results of medical tests and computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work environment involves exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment. Work is normally performed in a typical interior/office work environment. Work is inside a clinic in a controlled environment at multiple health centers working with managers, providers, support staff, and FCCH partners. Normal office and clinic safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to attend meetings and conferences, and meet deadlines.

B03N Salary Grade: D Non-Exempt Department: Health Center Operations Union Exempt: No The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the close supervision of the Outreach and Enrollment Program Manager or Health Center Manager, as applicable, the eligibility specialist works with patients and the public to determine eligibility for various healthcare funding programs, in a manner that is supportive and responsive. B. Essential Duties and Responsibilities Patient Outreach/Eligibility: * Provide accurate and impartial information to patients and the general public about health insurance coverage available to them and their families under the Affordable Care Act. * Conduct outreach and education activities in clinics and in community settings and door-to-door (as appropriate) on weekdays, weekends and evenings, as scheduled, to meet community needs. * Explain and assist existing patients and the general public with eligibility determination and application for various healthcare financial assistance and/or insurance programs, including all forms of Medicaid, Medicare, UNM Care, NM Health Insurance Exchange plans; Title X, BCC, CRC, Title V, and sliding fee discounts. * Verify insurance eligibility for Medicaid, Medicare, and third party payors, ensuring that all documentation has been accepted by HSD or other agencies. * Update patient records in the practice management system including income and insurance information. * Provide information to patients and the general public concerning functions of FCCH, ensuring customer satisfaction and the highest level of customer service. * Ensure that monthly quotas for enrollment are met and documented for grant reporting. * Answer the telephone and connect callers to the appropriate offices or individual staff, as necessary. Refer callers to other agencies when FCCH cannot meet needs. * Schedule appointments over the telephone and in person using the practice management system and other software as needed. * Other Duties, As Assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * High School graduate or GED certificate * At least two years related experience and/or training is required. * Bi-lingual English/Spanish is preferred. D. LICENSES/CERTIFICATIONS REQUIRED Obtain within first 6 months of hire/maintain a Presumptive Eligibility Determiner Number. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED * Comfort working with people one on one and in giving group presentations * Proficiency using the Internet and various software programs and computers * Proficiency using a laptop, wireless card, mobile scanners and cell phones * Good interpersonal communication skills and ability to establish a sense of trust while also maintaining professional relationship * Basic knowledge of health insurance and the health delivery systems * Ability to recognize and address barriers including cultural and language differences * Ability to summarize and explain complex information in different ways to meet different learning styles and needs of clients * Ability to work independently, and as part of a team, in the field and in office settings * Ability to manage time and priorities effectively and to meet deadlines * Ability to work on multiple tasks and to be flexible with schedule and assignments * Ability to work under the direction of a supervisor and follow detailed instructions * Ability to take the initiative to resolve patient concerns and problems * Ability to travel outside the county on a daily basis if needed * Knowledge and familiar with compliance program, corporate fully and comply with laws and regulations. F. Age of Patients Served * All G. Physical Characteristics/Working Conditions A person in this position has to be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities, or break from computer application tasks. * Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. * Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. * Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Greater Albuquerque metropolitan area. Work schedule will include some weekends and evenings.

Job Title: Medical Assistant I C04N Non-Exempt Department: Health Center Operations Category (330): Other Medical Personnel (L12) Category (RPHCA): Other Clinical Staff The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the supervision of the Nurse Flow Manager within the Health Center, the Medical Assistant I functions at the entry level of a Medical Assistant in clinical and clerical support as part of a patient care team of providers and nurses who provide direct patient care at the health centers. By the end of the first 6 months, with training provided, the Medical Assistant I should have mastered essential duties defined below and be ready to advance to a Medical Assistant II. B. Essential Duties and Responsibilities As a member of a patient care team, the Medical Assistant assists in the preparation of the patient visit by: Administrative Uses the practice management program to register, schedule and verify appointments, as needed. Reviews the next day's schedule and prepares for patient visit. Verifies patient insurance. Explains fee schedules and collects any required co-payment. Receives and greets patients and visitors. Calls and assists patients into examination rooms. Collects any lab results, outside records and needed paperwork for the visit. Prints labels. Prepares encounter forms and charting notes. Schedules referral appointments. Demonstrates effective communication and written skills. Mails out results. Clinical Interviews patients and records information to document patient reason for visit and any health problems. Obtains patient's medical history differentiating between subjective and objective information. Obtains patients vital signs and report abnormal readings to the provider. Follow universal precautions in accordance with FCCH policies and procedures. Completely fills out lab requisitions and labels all specimens for in-house and “send out” labs. Maintain confidentiality of patient information in accordance with HIPAA. Assists provider with exams and procedures. Perform visual exams using eye chart. Perform EKG's. Prepare exam rooms for any expected procedures. Clean and sanitize exam rooms after each visit and as needed. Clean, wrap, and label instruments for autoclave. Maintain exam rooms with medical forms and supplies. May serve as an interpreter as appropriate. Explain discharge plans to patient. Administration of medication through inhalation, ears, eyes, orally and by injection after required trainings have been completed and having been observed and signed off by a provider or licensed health professional. Performs subcutaneous and intramuscular immunizations after completion of an immunization/injection class and been observed and signed off by a provider or licensed health professional. Performs in-house test such as strep, BGL, hematocrit (HCT), chemstrip UA, HCG, hemoglobin A1C's and urine drug screens. Other duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE High School graduate or GED certificate and Graduation from a technical school as a Medical Assistant or equivalent. Bi-lingual (English/Spanish) is preferred. D. LICENSES/CERTIFICATIONS REQUIRED CPR Certification must be obtained within first 6 months of hire and maintained. E. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Knowledge of: Patient interviewing techniques Basic medical terminology Vital signs/ abnormal values Patient charting Exam room maintenance Provider orders Instillation of drops and ointments in the eye or ear. Oral medications Communication skills Basic lab EKG OSHA guidelines, blood borne pathogens and universal precautions. Various positions and methods used for different exams Eye exams Introduction to autoclave Basic Insurance, coding and Billing terminology Various instrument parts (i.e., handles, locks, teeth, serrations) and classifications Instruments used for various types of examinations The procedures for the care and sterilization of non-disposable instruments and the care and the disposal procedures for disposable instruments Procedures for performing subcutaneous, intradermal, and intramuscular injections Procedure for obtaining a drug from a vial or ampoules Needle sizes and syringe type necessary for injection type Categories, forms, and uses of drugs Procedures for obtaining sterile, clean catch, timed, and drug screening specimens Procedures for performing urinalysis, including physical characteristics, chemical (dipstick), and microscope preparation ECG procedure for patient preparation, lead placement and obtaining a 12-lead electrocardiogram TJC and related accreditation and certification Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. Ability to: Obtain a blood pressure and knowledge of cuff sizes and recognition of normal and abnormal readings. Take a pulse; recognize normal and abnormal readings, and knowledge of various locations that can be used. Obtain a respiratory rate and the knowledge of normal and abnormal readings. Obtain height and weight information to include pediatric/adult. Obtain temperatures via oral, rectal and axillary methods. Obtain throat culture swab. Communicate effectively with patients and their families to make their visit a pleasant experience. Use a multi-line telephone system. Use a computer to enter and access patient data to complete a discharge plan. Work on multiple tasks within established deadlines. Ability to work under the direction of a provider and follow instructions for work completion. Take the initiative to resolve patient concerns and problems. Work well with diverse groups of people. Work well as a team member. Maintain confidentiality of records and information. Follow routine verbal or written instructions. F. Age of Patients Served Geriatric, Adult, Adolescent, Pediatric and Newborn G. COVID-19 VACCINE REQUIRED COVID-19 Vaccination required as a condition of employment. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement at the time an offer is delivered. H. Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer, and basic medical and laboratory equipment. Occasional lifting and carrying related to clinic duties. Machines, Tools, Equipment required to be operated: Capable of using medical equipment, office machines and personal computers for word processing, data entry and retrieval. Visual Acuity, Hearing, and Speaking: Must be able to read computer monitor output and results of basic medical tests accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside a clinic in a controlled environment. Normal clinic and safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.

Under the supervision of the Central Billing Supervisor who reports to the Director of Revenue Cycle Management, the Central Billing Representative II is responsible for all patient accounts receivable functions as assigned. Reconcile, research, correct and submit third party claims and resubmit errors or denied claims. Communicate with insurance companies and government payers to resolve claim issues and ensure payment. Research and correct ICD-10, CPT coding, modifiers, revenue coding, occurrence codes and value codes as appropriate. Provide customer service to patients by researching billing issues and resolving the issues. Reconcile remittance advice and patient accounts and resolve discrepancies. B. ESSENTAIL DUTIES AND RESPONSIBILITIES * Reconcile, review, research, coordinate and justify changes to claim forms and submit completed claim forms to third party payers. * Follow up on claims denials, make appropriate corrections, obtain approvals and resubmit claims denials for payment; appeal denials through the payer required appeals process. * Research unpaid claims; contact patients to obtain necessary information to assist with the claims process; secure payments or negotiate payment plans. * Handle patient inquiries, complaints and customer service issues. * Maintain current knowledge of regulations for Third Party Payers, Medicare, Medicaid and knowledge of claims coding and formats. * Coordinate electronic patient statements monthly. * Review credit balance reports and prepare refund requests for overpayments. * Participate in billing Helpdesk customer support, by receiving, responding and documenting all incoming account inquiries including electronic, telephone and written correspondence related to billing issues. * Review assigned outstanding A/R to identify problems with various insurance payers (i.e. Medicare, Medicaid, Commercial, Contracts and Self-Pay). Perform all routine and special follow-up on all assigned payer type accounts to affect collection of patient and insurance account balances. * Review and resolve all EOB's including those without payment to initiate clean claim resubmission and claim reimbursement. * Edit & submit insurance claims for fee for service and prospective payment system reimbursement. * Follow up with outstanding A/R all payers and/or including self-pay and/or including resolution of denials. * Communicate payment terms and establish agreed-upon payment plans for overdue patients. * Monitor payment compliance with terms of established plans with patients and insurance plan provider representatives. * Complete bad debt process based on FCCH procedure. * Initiate & complete account adjustments to correct account balance and/or comply with contractual and sliding fee scale requirements. * Responsible for all other duties as assigned. Requirements C. MINIMUM EDUCATION AND EXPERIENCE * High school degree or GED. * Two years in billing/claims experience in healthcare setting or FCCH billing externship. Education or knowledge may be substituted for the experience requirement. * Experience in a multispecialty clinic setting. D. PREFERRED LICENSE/CERIFICATIONS * Certified Coder (medical and/or dental). * Billing Certificate, the result of graduation from a certified billing school. * Coder and/or Billing Certificate may be substituted with demonstrated proficient knowledge of procedural CPT & ICD-10 diagnosis coding. E. KNOWLEDGE, SKILLS, AND ABILITIES * General knowledge of computerized practice management systems, preferably Cerner, Cerner Electronic Health Record System and E H R. * Ability to learn billing and collection system within federally chartered community health centers (CHC) and RHI/UHI programs. * Ability to communicate with tact and diplomacy with diverse groups of people including staff, providers, and insurance companies on behalf of the organization. Ability to display sensitivity to the patient population being served. * Ability to work on a variety of assignments concurrently within established deadlines. * Ability to work with others in a problem solving and team environment and to work alongside staff as needed. * Knowledge of HIPAA as it relates to medical, dental & behavioral health billing. * Position requires a high level of accuracy and attention to detail. * Ability to communicate effectively, both orally and in writing. * Ability to respond effectively to sensitive inquiries or complaints. * Ability to work independently with minimal supervision. * Proficient with computers and MS Windows software programs. * Knowledge of Federally Qualified Health Care billing and reimbursement preferred. * Working knowledge of CPT, DSM V and ICD-10 preferred. * Knowledge of Medicare and Medicaid guidelines. * General knowledge of UB04, HCFA1500 and Electronic and Paper claim forms. * Knowledge and familiarity with compliance program. Cooperate fully and comply with laws and regulations. F. AGE OF PATIENT SERVED N/A G. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS A person in this position must be able to prioritize and respond to the diverse demands of the position. There are frequent opportunities to relax from any physical exertion, change position in work activities or break from computer application tasks. * Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. * Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. * Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to clearly and accurately communicate for work, safety and compliance. * Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Work regularly scheduled Monday-Friday. This description lists the major duties and requirements of the job and is not all-inclusive. Applicants may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

Physician FLSA Exempt: Yes Union Exempt: No Serve your community in a dynamic place to grow. First Choice Community Healthcare (FCCH) As one of the largest healthcare systems in New Mexico, FCCH is proud to increase access to primary care in the greater Albuquerque Metro Area. As a non-profit organization operating 8 Federally-Qualified Health Centers, and one school-based health center, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. Without dedicated, experienced staff, this work would not be possible. We encourage you to explore our website (************* and to ask members of the community about our organization as you consider a career with First Choice Community Healthcare. Why First Choice You'll be part of a team that offers more than just health services to our patients and our community. You will be a part of a multi-disciplinary team dedicated to improving the health, life skills and well-being of all members of the communities we serve. Promoting wellness among our teams is a priority and results in better patient outcomes and satisfaction. We serve more than 50,000 patients and provide primary care for individuals and families across the greater Albuquerque Metro Area. First Choice is an innovative, exciting place to work. You can learn new skills and advance your career while also making a difference in the community. As a Federally Qualified Health Center (FQHC), our providers are also eligible for NHSC and/or state Loan Repayment and Scholarship programs. For full-time employees: * Full health benefits, including medical, dental and vision. * 403b retirement plan, with employer matching contribution up to 8% * Generous paid time off * Paid holidays * Reimbursable Continuing Education (CE) benefits * Student loan repayment opportunities: These programs encourage licensed health professionals to take their skills to where their needed most in serving rural and underserved communities. * Disability and life insurance * Employee Assistance Program to help balance the everyday stress of both work and life. * We emphasis provider wellbeing and work life balance Our roles: Family Medicine, Internal Medicine, and Pediatrics For further details, visit our website at ************* email ***********, apply online here or call ************.

Job Title: Behavioral Health Clinical Supervisor H16E Exempt Department: Healthcare Operations Category (330): Licensed Clinical Social Workers (L20a2) Category (Rphca): Behavioral Health Provider The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. A. Position Summary Under the supervision of the Behavioral Health Services Director or designate and as a member of various multidisciplinary primary care treatment teams, the licensed behaviorist will provide Clinical Supervision and ongoing training to the Behaviorist at First Choice Community Healthcare (FCCH). In addition, this position will also work with the Behavioral Health Services Director (and others as needed) in meeting compliance expectations and outcomes for accreditation and patient care. B. Essential Duties and Responsibilities 1. Consistent with FCCH protocols, work with other members of primary care teams to appropriately screen for, assess, and address patient behavioral/mental health needs. 2. Carry and maintain a small caseload of patients providing direct services. 3. Provide access to patient visit opportunities sufficient to evaluate conditions, help manage symptoms/monitor response to medications, and teach coping strategies. 4. Support the provision of behavioral health treatment through both group and individual counseling sessions, as may be deemed useful or necessary. 5. Provide clinical supervision of Behaviorists, review Behaviorists' clinical problem solving and adherence to treatment plans and identify any issues with required clinical documentation. 6. Work with the Behavioral Health Services Director to provide data and/or support regarding Behaviorists' evaluations and recommendations for future clinical training objectives. 7. Create and implement ongoing clinical trainings for staff. 8. Identify, create, and evaluate appropriate clinical outcome measures, and collect data necessary to do so. 9. Coordinate and communicate with other behavioral and/or physical healthcare providers or entities involved in, or may become involved in, caring for a given patient. Act as a team resource to create suicide prevention protocols, safety plans and/or other crisis intervention, as necessary 10. Appropriately document the provision of clinical care in the electronic patient record and other relevant media. 11. Actively support appropriate/relevant quality improvement initiatives. 12. Act as a liaison with universities to place Master of Social Work (MSW)[JH1] students and co-supervise these students with [other co-supervisor position]. 13. Monitor and manage Behaviorists' adherence to, and achievement of, administrative and clinical expectations, including, but not limited to, timely submission of timesheets, professional conduct, and compliance with organizational policies. 14. Provide support and corrective guidance to Behaviorists to ensure high standards of practice and accountability are met. 15. Perform employee evaluations in accordance with FCCH policy. 16. Participate in Site Leadership and FCCH Leadership meetings. 17. Interview and assist in selecting qualified candidates to support recruitment efforts and program expansion. 18. Perform other duties, as assigned. Requirements C. Minimum Education and Experience Master's Degree in Social Work or Counseling and; New Mexico independent licensure required; New Mexico Board Certified as a Clinical Supervisor; At least 5 years' experience in a Clinical Supervisory role that include knowledge and experience in assisting Behaviorists in skill building, case conceptualization, and DSM formulation; Experience in creating and implementing clinical trainings; D. Licenses/Certifications Required Must have valid NM driver's license and reliable personal transportation; Must maintain professional licensure; CPR certification required within 6 months of hire; E. Knowledge, Skills, and Abilities Required Knowledge, ability and independent judgment necessary to provide the professional behavioral health services described; Ability to work as a part of a team; Ability to communicate well with other diverse audiences, using multiple communication media and addressing various learning preferences; Computer literacy necessary to use available computerized tools; Ability to maintain quality, safety, and/or infection control standards; Knowledge and familiarity with position-related compliance expectations, including those related to behavioral health billing and coding; Knowledge of and familiarity with compliance programs, and ability to cooperate fully and comply with laws and regulations; F. Age of Patients Served Patients may range in age from early childhood to geriatric; accommodation for specific expertise or lack of comfort with a particular age group will be considered. G. Physical Characteristics/Working Conditions A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands. There are frequent opportunities to relax from any physical exertion or to change position in work activities. Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment. Occasional lifting and carrying related to office duties. Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications. Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance. Environment/Working Conditions: Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position may require travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines

As one of the largest healthcare systems in New Mexico, FCCH is proud to increase access to primary care in the greater Albuquerque Metro Area. As a non-profit organization operating 6 Federally-Qualified Health Centers, and one school-based health center, First Choice is a vital community resource in Central New Mexico. Not only does our organization provide the highest quality, comprehensive medical services, but we also address our patients' emotional, social, and cultural needs. Without dedicated, experienced staff, this work would not be possible. We encourage you to explore our website (************* and to ask members of the community about our organization as you consider a career with First Choice Community Healthcare. Why First Choice? You'll be part of a team that offers more than just health services to our patients and our community. You will be a part of a multi-disciplinary team dedicated to improving the health, life skills and well-being of all members of the communities we serve. Promoting wellness among our teams is a priority and results in better patient outcomes and satisfaction. We serve more than 50,000 patients and provide primary care for individuals and families across the greater Albuquerque Metro Area. First Choice is an innovative, exciting place to work. You can learn new skills and advance your career while also making a difference in the community. As a Federally Qualified Health Center (FQHC), our providers are also eligible for NHSC and/or state Loan Repayment and Scholarship programs. Our roles: Family Medicine, Internal Medicine, and Pediatrics For full-time employees: * Full health benefits, including medical, dental and vision * 403b retirement plan, with employer matching contribution up to 8% * Generous paid time off * Paid holidays * Paid Sick Leave * Continuing Education Allowance up to a maximum of $1,500 per year * Free CPR/BLS certification/re-certification; reimbursement of licensing and required registration fees (separate from CE allowance) * Educational Leave of 40 hours per year * Student loan repayment opportunities * Disability and life insurance * Employee Assistance Program to help balance the everyday stress of both work and life. * We emphasis provider wellbeing and work life balance For further details, visit our website at ************* email ******************* or, apply online here or call ************.