First Choice Pediatrics jobs - 142 jobs

Positions in Winter Garden/Alafaya/Kissimmee Poinciana Call Center Specialist Under the supervision of the Clinical Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. This position manages all incoming calls, front desk check-in, collecting copay's, COTA signatures, check-out processes, communication between providers and other staff. Screening calls to escalate to triage or management and communication with patients waiting on timeliness of providers. QUALIFICATIONS Ability to multi-task and manage multiple lines and issues at once, while maintaining a positive attitude and excellent customer service. Knowledge of third-party payers including federal, state and private health plans. Customer service experience in a health care setting. Experience with EMR, authorizations, managing multiple lines, collecting copay's, and completing Registrations. SPECIAL CONDITIONS Must be able to work various hours and locations based on business needs and be able to work overtime as required.

Title: Learning & Development Specialist- Dental Reports to: Director of Training and Development FLSA Status: Exempt Personnel Supervised: None This Dental Training Specialist creates and fosters a diverse work environment where everyone can succeed. This role is high profile and impactful across all lines of our organization, by communicating effectively with providers, staff, and other leadership in the continual improvement of CFHC's dental practices. This person serves as an educational resource with a primary focus on CFHC's dental staff, seeking new and innovative learning techniques and considers the learning styles of a diverse workforce. This position will help to create and maintain an “Employer of Choice” work environment by Inspiring others and provide training support in all functional areas of CFHC. MINIMAL QUALIFICATIONS: 5 to 10 years of dental assistant or 3 to 5 years dental hygienist experience, preferably in an FQHC environment. Expanded Functions Certificate for Dental Assistants Dental Radiographer certificate Current valid BLS Certification Prior training experience preferred within the health care field Familiarity with learning strategies Experience with Microsoft Suite of products, Learning Management Systems, and other training technologies Strong business acumen, problem solving and communication skills Experience with Dentrix and Athena Health highly preferred RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Assist in developing company-wide dental training solutions, strategy, and vision. Assess the learning needs of the dental staff company wide. Strong facilitation, verbal and written communication skills, both interpersonally and on a technical level Participate in and follow up with all new dental employees throughout the On-Boarding process to assist in assessing additional training needs and opportunities. Collaborate with Leadership to assess training gaps, organizational development needs for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company. Collaborate with the Director of Training and Development, Chief Dental Officer, Director of Dental Operations, and other key personnel to develop standard protocols and techniques to maintain, modify, and implement training/testing of the dental processes. Able to become well versed in the company's policies and procedures as well as state/federal guidelines and OSHA, Florida Department of Health, CDC, HRSA, and Joint Commission standards. Identify, train, and re-educate dental employees when deficiencies are uncovered. Develop and provide training for dental processes and system implementations. Provides robust, reliable dental practices and processes, applications, and education to all dental staff. Prepare and maintain training materials. Manage, maintain, develop, and support all aspects of training/education regarding CFHC dental processes. Assist with developing and maintaining training elements (i.e., department specific manuals, communication plans, facilitator guides, training documentation, training assessments, etc.). Facilitate our LMS system (Relias) to ensure relevant course offerings, tracking enrollment and course completion with an emphasis for all Dental staff. Create engaging training and development solutions to be delivered in a classroom environment, simulated lab and or via eLearning tools. Participate in employee Onboarding and skillset development and with in-house CPR classes. Conduct the overall Onboarding of all dental training and skill set development (outlined in job descriptions of dental employees). Monitor and measure effectiveness of learning programs, while identifying emerging instructional and technology trends for the development and delivery of leading-edge blended learning. Collaborate with the Director of Training, Chief Dental Officer, Director of Dental Operations, and other key personnel to identify training and development solutions to support the needs of the company. Ability to travel locally to CFHC facilities. Possible travel approximately 50% BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded COMPETENCIES: Problem solving, action minded, collaborative, communicates effectively, drives engagement, demonstrates self-awareness, instills trust. PHYSICAL REQUIREMENTS: Standing/walking/sitting for long periods. Routinely operate standard office and dental equipment. Ability to lift weight equivalents to what would be required when (and if) asked to assist and position patients, reposition equipment and lift supplies. Independently mobile. Ability to adapt and function in varying environments of workload, worksites, and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

The Medical Records Manager is responsible for the management and oversight of the medical records department to ensure accurate, complete, and confidential maintenance of patient health information. The role involves leading a team of medical records staff, maintaining compliance with legal and regulatory requirements, and optimizing the efficiency of department operations through the implementation of policies/procedures and the use of technology. Effective, forward pursuit and departmental/corporate documentation of performance improvement is required. Work with Management to design and systematically monitor analyze and improve performance in order to improve patient outcomes. Adhere to JC, HRSA, and other regulatory funding requirements. MINIMAL QUALIFICATIONS: Education: An Associate's Degree from an accredited college or university in business/healthcare management preferred. Experience: Supervisory or lead performance with a healthcare organization. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: * Be familiar with CFHC's program philosophies, goals and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. * Complete all required paperwork on time. (Payroll sheets, evaluations, data analysis, etc.) * Provide leadership, guidance, and supervision to medical records clerks. * Oversee, develop and implement the policies, processes and procedures for medical records staff. * Coordinate daily with medical records staff to ensure that all records are maintained in compliance with law and the organization's procedures. * Monitor and evaluate systems to improve record-keeping procedures. * Stay current with state and federal laws related to medical record keeping and privacy. * Coordinate the activities of the medical records. * Expedite workflow; assign duties, scheduling and review/monitor staff performance. * Collaborate on performance evaluations, job interviews, scheduling recommendations for hiring and termination, occurrence reports, disciplinary actions, and other related reports for staff to Director of Managed Care. * Keep medical records staff informed regarding current issues in the medical/dental community that could have an impact on CFHC. * Working knowledge of all aspects Medical Records Policies and Procedures * Investigate, resolve medical records issues * Work with team lead and others to approve supply requisitions and complete work orders * Recommend ideas that streamline efficiency in accord with established policies and guidelines * Collaborate with QI/RM regarding chart audits * Participate in CFHC's committees, as assigned * Review/Monitor medical records staff preparation of records for release to attorneys * Review/Monitor record filing/mis-filing or missing chart process * Participate in orientation and training medical records staff on policies and procedures * Maintain computer literacy * Perform other duties as assigned BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: * Requires 80% or more time spent standing/walking * Independently mobile * Ability to lift weight equivalents to what would be required when lifting supplies and equipment. * Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Under the direction of the PCAN Program Manager and Florida Hospital East Director of Case management, the PCAN Navigator will outreach, educate, and facilitate the enrollment of uninsured patients into PCAN "medical homes." In addition, the PCAN Navigator will perform administrative and casework duties in interviewing applicants to determine eligibility for program assistance and link community residents with appropriate service agencies as needed. PRIMARY FUNCTIONS Provide outreach/education to patients, families, caregivers, social workers/case managers, etc. in designated zip code areas to include Florida Hospital East and Health Fairs. Interview potential clients and determine their eligibility for participation according to program guidelines. Exercise independent judgement in making eligibility determination, determining financial status, screening for other resources, and overall suitability of applicant program. Will also complete necessary paperwork/online application for eligible clients into Medicaid and Medicare programs. Ensure regular/timely follow-up with clients to determine outcomes of enrollment process. Solve routine problems, answer questions, and respond to inquiries in a timely manner. Attend and actively participate in regularly scheduled workgroups, including but not limited to, PCAN Case Management, school nurse meetings, etc. Compile files, maintain logs, and assist with scheduling appointments as necessary. Prepare monthly reports outlining program statistics (number of clients served, number of health screenings provided, etc.). Other responsibilities as assigned EDUCATION AND EXPERIENCE Associates Degree from an accredited institution of higher learning Two (2) years of experience in social, health, or public services, or an equivalent combination of relevant education, training, and experience KNOWLEDGE, SKILLS, AND ABILITIES Computer competency Knowledge of word processing and spreadsheet applications Ability to work well with people ADDITIONAL QUALIFICATIONS Bilingual a plus RELATIONSHIP REPORTING Reports to the PCAN Program Manager and Florida Hospital East Director of Case Management PHYSICAL REQUIREMENTS Ability to stand, walk, or view a computer screen for extended periods of time Ability to use hands and fingers to handle or feel Ability to reach with hands or arms Ability to perform repetitive hand and wrist motions for extended periods of time Ability to effectively talk and listen to patients Ability to work independently and off-site

Conditions of employment This position will support & assist in all departments & aspects of Revenue Cycle Management. This position oversees Eligibility Maintenance Technicians and the Network Revenue Specialists assigned to the Revenue Cycle Operations Department. This position is responsible for supporting management in maintaining, improving, processing, and evaluating all areas of revenue cycle process including: billing, claims, verification of benefits, report writing, data mining, data integration, denials, and other jobs as advised by First Choice Pediatrics leadership. This will encompass cross-training and daily contribution across multiple departments driving the Revenue Cycle process including, but not limited to, Patient Compliance, Clinical Infomatics and Technical Support, PCMH, and Business Analytics. Revenue Cycle Coordinator I- Entry level; internal transfer with experience in at least one or more areas of Revenue Cycle. Must be working toward competency in several areas of Revenue Cycle. Upon Completion of the Revenue Cycle Coordinator I training, demonstration of all job competencies & meeting or exceeding goals and performance expectation, the employee may be offered the opportunity to apply and/or be considered for the Intermediate Level 2 position. The Revenue Cycle Coordinator I work hours and expectations are - Hiring department: 100% of work hours - at 40 hours per week and completing all goals set by First Choice Pediatrics leadership. *Individual performance will be outlined with set expectation for the department. Revenue Cycle Coordinator II - Intermediate level; Independent professional experience and education in Revenue Cycle. Must be working toward competency in several areas of Revenue Cycle. Upon Completion of the Revenue Cycle Coordinator II training, demonstration of all job competencies & meeting or exceeding goals and performance expectation, the employee may be offered the opportunity to apply and/or be considered for the Advanced Level 3 position. The Revenue Cycle Coordinator II work hours and expectations are - Hiring department: 100% of work hours - at 40 hours per week and completing all goals set by First Choice Pediatrics leadership. 50% of work hours contribution to the hiring and allocating department daily tasks, 50% to administrative requirements as outlined by First Choice Pediatrics leadership. *Individual & Team Metrics for performance will be outlined with set expectation for the department. Those metrics must be met to be considered for a higher level Revenue Cycle position. Revenue Cycle Coordinator III - Advanced level; ; Independent professional experience and education in Revenue Cycle in a supervisory, management position. Expressed competency in most areas of Revenue Cycle. The Revenue Cycle Coordinator III: 100% of work hours - at 40 hours per week and completing all goals set by First Choice Pediatrics leadership. 50% of work hours contribute to the hiring and allocating department daily tasks, 50% to administrative requirements as outlined by First Choice Pediatrics leadership. *Individual & Team Metrics for performance will be outlined with set expectation for the department. Those metrics must be met to be considered for a higher level Revenue Cycle position. MINIMUM JOB REQUIREMENTS Education & Qualifications: Education: Bachelor's Degree or equivalent proven work experience is required. Extensive experience in health care administration/health information management preferred. Job Knowledge: Active knowledge of clinical terminology preferred. Ability to establish and maintain strong working relationships with clinical staff, office staff and community partners is required. Skills: Analytical ability to evaluate and interpret clinical and report data. Software: eClinical Works, clearinghouse navation, medical billing/software, Payer portals, Medicaid portal Computer Skills: Proficiency in the use of a computer, basic knowledge of Microsoft Office, and ability to quickly adapt to in-house computer systems are required. Strong typing and accurate data entry skills are preferred. Transportation: Must have reliable transportation.

The Data Entry Specialist is primarily responsible for data input, processing, and case assignment of Healthy Start applications. Input data in a timely and accurate manner into the web-based information system; Compile or assists in the compilation of statistical information for special reports; Perform program support tasks such as organizes forms, photocopies, files, and orders; Maintain program inventory materials and educational handouts; Make reminder calls/reschedule visits as requested by the Program Supervisor Perform general clerical functions such as distributing mail, transcribe as needed, prepare correspondence, reports and other documents; Utilize computerized data entry equipment and various Word processing, spreadsheets, and file maintenance programs to enter, store and/or retrieve information as necessary; Participate in community outreach activities as delegated by the Program Supervisor; Maintain confidentiality and adheres to HIPAA regulations; Prepare invoices, reports, memos, letters, and other documents using Microsoft Office applications and other software; Handle requests for information and conducts research as needed; Arrange logistics for meetings and make travel arrangements for Healthy Start staff as needed; Attend all Program meetings as requested; attend mandated trainings as needed; Answer/respond to phone requests and forward appropriately; Keep track of all inventory using inventory logs and check-out of items report; Completes day-to-day requirements as requested by the Program Supervisor. Contributes to achievement of project objectives Perform all other duties as assigned by True Health Healthy Start Director Minimum Qualifications: High School Diploma, GED, or equivalent work experience Demonstrated effective written, verbal, and electronic communication skills Knowledge of Windows operating systems software including, but not limited to Word, Excel, PowerPoint, etc. Ability to communicate effectively with healthcare teams Preferred Qualifications: At least 3-5 years of professional experience working in the community or social services Bilingual in English and Spanish, or English and Creole Physical Requirements: Ability to stand, walk, or view a computer screen for extended periods of time Ability to use hands and fingers to handle or feel Ability to reach with hands or arms Ability to perform repetitive hand and wrist motions for extended periods of time Ability to effectively talk and listen to patients and coworkers Relationship Reporting: Reports to the True Health Healthy Start Director DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.

The Diagnostic Medical Sonographer is responsible for the independent operation of sonography equipment, and for performing and communicating results of diagnostic examinations using sonography. The Sonographer is responsible for daily operations of the sonography area, basic equipment maintenance, reporting equipment failures, and quality assessments (QA). The sonographer maintains a high standard of medical ethics at all times and is self-motivated to increase level of understanding and knowledge of the field, disease, and new procedures as they evolve. PRIMARY FUNCTIONS Performs clinical assessment and diagnostic sonography examinations, e.g., vascular, breast, kidney, abdominal, BPP, etc. Performs diagnostic OB/GYN sonography as prescribed by the physician. Submits diagnostic ultrasound exam to physician for interpretation. Uses cognitive sonography skills to identify and record appropriate anatomical, pathological and diagnostic information and images. Assumes responsibility for the safety, mental and physical comfort of the patient during the procedure. Maintains a safe workplace environment and ensures adequate supplies. Checks to ensure that equipment operates at an acceptable performance level. Contacts manufacturer for equipment repairs and maintenance check. Ensures high level of customer service. Uses cognitive sonography skills to identify, record, and adapt procedures as appropriate to anatomical, pathological, diagnostic information and images. Uses independent judgment during the sonography exam to accurately differentiate between normal and pathologic findings. Analyses sonograms, synthesizes sonography information and medical history, and communicates findings to the appropriate provider. Assumes responsibility for the safety, mental and physical comfort of patients while they are in the sonographer's care. Maintains ultrasound equipment and work area, and maintains adequate supplies. Prepares preliminary reports and contacts referring provider when required, according to established procedures. Coordinates with other staff to assure appropriate patient care is provided. Organizes daily work schedule and performs related clerical duties as required. Reports equipment failures. Provides in-service education team on requirements of sonography procedures as requested by other members of the health care team. Performs other related duties as assigned. EDUCATION AND EXPERIENCE Graduate of an accredited Diagnostic Medical Sonography Program or Cardiovascular Technology Program Bachelor of Science degree in Diagnostic Medical Sonography is highly desirable. KNOWLEDGE, SKILLS, AND ABILITIES Ability to effectively operate sonography equipment. Ability to evaluate sonograms in order to acquire appropriate diagnostic information. Ability to integrate diagnostic sonograms, laboratory results, patient history and medical records, and adapt sonography examination as necessary. Ability to communicate effectively with the patient and the health care team, recognizing the special nature of sonography examinations and patient's needs. Ability to establish and maintain effective working relationships with the public and professional colleagues. Ability to follow established organizational procedures / protocols. Ability to work efficiently and cope with emergency situations. ADDITIONAL QUALIFICATIONS Active certification by American Registry for Diagnostic Medical Sonography (ARDMS) preferred. RELATIONSHIP REPORTING Reports to Site Clinical Lead PHYSICAL REQUIREMENTS OF JOB Strength sufficient to lift patients, move heavy equipment on wheels (up to approximately 500 lbs.), and to move patients in wheelchairs and stretchers. Ability to maintain prolonged arm positions necessary for scanning.

***HOURLY RATE DEPENDS ON EXPERIENCE AND EDUCATION*** only _ if_ you meet at least one of the following criteria: · You have a 4 year degree and wish to get your foot in the door for a career in Health Care Administration and have aspirations to be in management one day · If you have training as a medical administrative assistant and are looking for a foot in the door. · If you have experience at the front desk of a medical office. · If you have worked in customer service for at least 2 years within the past 3 jobs. JOB SUMMARY - This position is primarily responsible for : · Maintaining the front desk position · Checking patients in and out for their appointments · Operating a multi-line telephone system · Verification of insurance eligibility · Relieving doctors and other medical personnel of administrative and clerical work, and performing other clerical duties as needed. · Bilingual preferred but not required. DAILY TASKS - Core duties and responsibilities include (however are not limited to) the following : · Oversees the intake and processes thereof of patients entering and exiting the facility · Greet and direct patients, salespeople, and visitors · Check patients in and out for scheduled appointments · Answer phones, make appointments, and direct phone caller to appropriate personnel as needed · Schedule appointments both on the phone and as patients exit their office visit · Verification and collection of patient payments, co-pays, and balances · Documenting of non-clinical patient related requests · Print labs and orders · Answer questions about organization and provide callers with address, directions, and other information · Receive mail and packages · Send and maintain faxes in patients' documents · Obtain proper permissions for medical records · Follow all HIPAA privacy and OSHA regulations · Perform other clerical duties as needed SKILLS / ABILITIES - To perform the job successfully, an individual should demonstrate the following competencies : · Candidate must have excellent computer skills. This entire position is a high pace environment and fully reliant upon the use of a computer. · Must have good communication skills in English. Knowledge of proper grammar, spelling and punctuation is a must. · Ability to establish and maintain effective working relationships with all employees and patients. · Ability to work effectively under pressure and deal with strong personalities · Ability to identify problems and recommend solutions to improve processes · Ability to establish priorities and coordinate work activities to effectively manage your time EDUCATION AND/OR EXPERIENCE: · Must have a High school diploma or general education degree (GED) · We prefer a 4 year degree or 2 years related experience and/or training; equivalent combination of education and experience is acceptable. PHYSICAL DEMANDS/WORK ENVIRONMENT:The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. · Regularly required to walk; sit; use hands and fingers, handle, or feel and talk or hear. · Frequently required to stand; reach with hands and arms and stoop, kneel, crouch, or crawl. · Occasionally lift and/or move up to 10 pounds. · The noise level in the work environment is typically moderate. Job Type: Full-time Schedule: · Monday to Friday · Some Saturdays · 8 hour shift · Day shift First Choice Pediatrics' an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are a drug free environment; employees are subject to random drug screening. Job Type: Full-time Salary: $14.00 to $16.00 /hour

Job Description: ELIGIBILITY MAINTENANCE TECHNICIAN ELIGIBILITY MAINTENANCE TECHNICIAN Come Grow With Us! If you are a team player, have leadership skills, want to work in an exciting, fast-paced environment, where you can provide meaningful contributions and make a difference in the lives of patients. We encourage you to apply!! Essential Functions: Accurately and timely investigates and documents the status of insurance benefits and coverage for scheduled services. Professionally and effectively communicates with patients, payers, and various internal departments Clarifies and updates patient's information on computer systems Utilized web-based tools, internal guidelines, and other available resources to facilitate correct billing information Other duties as assigned Skills/Abilities: Interpersonal and communication skills are a must Politely and effectively deals with patients, insurances, and employees. Must be knowledgeable of medical and insurance terminology, medical insurance type of policies, and benefits. Polished and professional presence and phone manner, and excellent customer service skills required. Computer literate Ability to utilize analytical and problem-solving skills to resolve problems caused by incomplete or inconsistent information from diverse sources. Must be responsible, organized, and extremely detail-oriented. Strong multitasking skills and have experience with problem-solving in a fast-paced environment. Ability to sit and operate a PC for extended periods of time. Ability to use independent judgment and confidential and sensitive information. Discretion in working with confidential HIPAA information. Team-player Bilingual preferred (Spanish/Portuguese) Education: High School Diploma required Experience: 1+ years of experience in a medical office or healthcare facility required. Work hours and location: This is a regular, full-time position based out of our business office in Winter Springs. Opportunity of limited work from home. Typical work schedule is 40 hours/week, Monday-Friday (may include occasional weekends or after-hours). Benefits: 401(k) Medical, dental, and vision insurances Disability insurance Employee assistance program Employee discounts Flexible spending account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement

Medical Assistant Supervisor ***HOURLY RATE DEPENDS ON EXPERIENCE AND EDUCATION*** REQUIREMENTS: You have a degree and wish to get your foot in the door for a career in Medical Assistant If you have experience in a Medical Office. JOB SUMMARY - This position is primarily responsible for: Support providers (physicians and nurse practitioners) in the provision of patient care record vital signs Discuss chief health concerns Perform testing, and administer injections Document in the EMR procedures and other medical documentation. DAILY TASKS - Core duties and responsibilities include (however are not limited to) the following: Assists with providing patient care; records vital signs and discusses and records chief health concerns Places phone calls to pharmacies to order prescriptions; sets up referral contacts Pulls test results and prepares patient EMR for physician review; answers phone; performs other general office duties as required Maintains neatness of work area; stocks patient rooms with supplies Prepares treatment rooms for examination of patients Prepares instruments and materials to doctor as directed Cleans and sterilizes instruments Inventories and orders medical supplies and materials Operates electrocardiograph (EKG), and other equipment to administer routine diagnostic test or calls medical facility or department to schedule patients for test Gives injections or treatments, and performs routine laboratory tests Keys data into computer to maintain office and patient records. SUPERVISORY RESPONSIBILITIES - Supervising other Medical Assistants SKILLS/ ABILITIES- To perform the job successfully, an individual should demonstrate the following competencies: Knowledge of medical terminology Interpersonal/human relations skills Customer service skills Ability to maintain schedules Ability to maintain confidentiality Ability to exert physical effort, standing, lifting, and carrying materials or equipment Ability to file and retrieve information Ability to respond to questions in a tactful and professional manner Ability/willingness to adhere to established departmental service standards Follow all HIPAA regulations Keep certifications up to date EDUCATION AND/OR EXPERIENCE- One year certificate from college or technical school We prefer 2 years related experience and/or training; equivalent combination of education and experience is acceptable. ENVIRONMENTAL WORKING CONDITIONS- The physical demands and working environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit and talk or hear The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus The employee is regularly exposed to work near moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals The noise level in the work environment is usually moderate. Job Type: Full-time Schedule: Monday to Friday, Some Saturdays, 8 hours shift, Day shift First Choice Pediatrics' an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are a drug free environment; employees are subject to random drug screening. Job Type: Full-time Job Type: Full-time

Title: Insurance Verification Specialist (IVS) Reports to: Director of Revenue Cycle Management FLSA Status: Non-Exempt Personnel Supervised: None Under general supervision the IVS is responsible for verifying insurance benefits, obtaining pre-authorization and authorizations for all services rendered by the provider assigned to the team member. Works closely with center leaders, center staff and insurance companies to verify the patient's individual benefits. Relies on extensive experience of the authorization process, understanding of insurance and ability to work independently in order to meet the goals of the dept. MINIMAL QUALIFICATIONS: - High school graduate or equivalent required - 3-4 years' healthcare insurance verification experience required - Knowledge of medical terminology or concepts is required - Proficiency in Microsoft Office applications including Word, Power Point, Excel, and Outlook is required RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: - Responsible for the Insurance benefits and authorization process. - Submit Authorization to Insurance companies to include the use of “Cover my Meds” & “Availity” software among others. - Submit additional paperwork, documentation necessary to Authorize a medication or service. - Responsible for correctly identifying and updating various types of insurance entry information. - Understanding of the different product websites to get discounted pharmaceuticals for a patient's benefit. - Correctly document patient charts and complete the Authorization forms to assist coders in processing claims. - Work closely with the HCA and other team members in order to make the registration and benefits process seamless. - The ability to speak with different insurance companies via phone to identify correct coverage, benefit details and authorization needs. - Proper phone etiquette when speaking with Providers, staff and patients. - Strong organizational, time management and documentation skills. - Maintain Company dashboards Knowledge of: - Federal laws and regulations affecting coding requirements - Electronic Health Records - Knowledge of billing practices and billing office functions including FQHC environment - Knowledge of medical records, E H R - Must have good math skills and effective communication skills - Must have good problem-solving skills Responsibility, Skills, and Difficulty of Work: - Communicating clearly and concisely, orally and in writing - Confidentiality - Ability to use the computer - Ability to work independently to accomplish assigned work in a timely manner - Ability to communicate with staff and the public, both in person and over the phone, in a tactful manner and under difficult situations - Understanding and carrying out verbal and written directions - Follow CFHC policies and procedures - Ability to work independently BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - Employees receive 20 days of PTO + 9.5 Holidays totaling 37.5 days of freedom per year when accounting for adjacent weekends! Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: - Works under pressure and stress due to the diversity of our clinics - Work is performed indoors in a heated, air conditioned, well lighted and clean office setting - Requires ability to distinguish letters, numbers and symbols - Requires normal range of vision - Requires awareness of personal limitations and flexibility - Some emotional stress resulting from diversity and intensity of patients and staff - Requires prolonged standing or sitting - Occasional travel required American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis

Title: Human Resources Assistant Reports to: Director of Payroll & Benefits FLSA Status: Non-Exempt Personnel Supervised: None The HR Assistant serves as the first point of contact for employees and visitors, providing exceptional customer service and administrative support to the HR department. This role involves managing the front desk, handling inquiries, and performing various administrative tasks to ensure the smooth operation of HR functions. The HR Assistant will also handle the administrative tasks for the wellness program to ensure growth and more enrich content. MINIMAL QUALIFICATIONS: · High school diploma or GED, additional education or training in HR or office administration is a plus · Previous experience in a receptionist, administrative, or HR support role preferred · Professional demeanor and appearance · Customer service-oriented with a friendly and positive attitude · Expert with Microsoft suite of products · Excellent verbal and written communication skills · Strong organizational and multitasking abilities · Ability to maintain confidentiality and handle sensitive information with discretion RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: (Approx. Breakdown of time: 20%- Assistant Tasks, 40%- Payroll & Benefits Tasks, 40%- Talent Acquis. Tasks) Assistant Tasks (20%) - Greet and welcome visitors and employees in a friendly and professional manner - Manage the reception area, ensuring it is clean, organized, and welcoming - Answer, screen, and forward incoming phone calls and emails to the appropriate personnel (as needed) - Maintain all security visitor logs - Ensure all visitors sign in and are directed to the appropriate meeting or waiting area - Issue visitor badges and ensure visitors adhere to company security protocols - Direct employees and visitors to the appropriate HR team members for specific issues or concerns - Handles reconciliation of credit card statements - Sort and distribute incoming mail and deliveries to the appropriate departments - Manage office supplies inventory and place orders as needed to ensure adequate stock for the HR department - Coordinate the maintenance and repair of office equipment (point of contact) - Prepare and distribute HR-related documents as requested by HR team members - Administer the employee service awards program such as anniversaries and birthdays - Support HR team members with special projects and initiatives as needed - And all other duties as assigned Payroll & Benefits Tasks (40%) - Assist with day-to-day HR administrative tasks, including filing, data entry, and helping to maintain employee records as needed - Schedule and coordinate meetings, and appointments for the Payroll & Benefits area - Assist with the onboarding process by preparing new hire orientation packets - Acts as a back-up for provider lab coat fittings as requested by training department - Create employee badges for all new hires and replacement requests Wellness (included in 40% above) - Provides administrative assistance, technical and logistical support for various wellness initiatives and programs - Demonstrated oral and written communication skills - Represents the health and wellness program and CFHC, in a professional, courteous, and enthusiastic manner - Participates in the Employee Wellness Committee - Helps with wellness agenda and presenting as needed - Helps to facilitate all events and sport leagues - Ensures Wellness site stays up to date with events and new happenings - Helps to coordinator wellness participation at annual all-employee meetings - Helps develop, coordinate, and run all health and wellness worksite activities - Administrator for Virgin Pulse App- handles eligibility files and invoices - Creates content for Virgin Pulse Challenges - Serves as the main point of contact for the functions of the wellness program - Provides services such as updates and the maintenance of the wellness website/app - Handles the day-to-day communication and planning of content for the monthly newsletter - Participates in all employee appreciation, biometric screening, and health fair events - Creates and participates in educational workshops on different areas of focus - Be an enthusiastic and effective promoter of the wellness program Talent Acquisition Tasks (40%) - Create employee file packets for HR to use for new hires - Schedule and coordinate meetings, and appointments for the talent acquisition area - Maintains monthly OIG reporting and reconciliation for all active employees - Helping to schedule students for rotations BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: - Standing/walking/sitting for long periods - Routinely operate standard office equipment to include but not limited to computers, phones, photocopiers, filing cabinets, and badge printer - Independently mobile - Ability to adapt and function in varying environments of workload, worksites and work shifts American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

JOB SUMMARY: This is an entry level position primarily responsible for the maintenance and routine upkeep of our 12 facilities. This individual works under the supervision of the Facilities manager performing routine maintenance such as minor: plumbing repairs, carpentry and electrical work, changing light bulbs and air conditioner filters (as required), landscaping and other projects. Performs other related duties as assigned and required. SKILLS/ABILITIES: To perform the job successfully, an individual should demonstrate the following competencies: Basic mechanical, plumbing, electrical and troubleshooting skills Understand the purpose and proper use of hand and power tools Strong interpersonal skills and the ability to work and communicate well with others in the English language Basic computer skills Strong time management, task prioritization and organizational skills Must have a valid Driver's License EDUCATION AND/OR EXPERIENCE: High School Diploma or GED (preferred) Some facilities maintenance experience (preferred) ENVIRONMENTAL WORKING CONDITIONS: The physical demands and working environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit, stand, walk, talk or hear The employee is frequently required to use hands, fingers, handle, or feel and reach with hands and arms The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl The employee will be working on ladders and/or with height The employee must be able to occasionally lift and/or move office appliances, office furniture up to 70 pounds Specific vision abilities required by this job include close vision, distance vision The employee is regularly exposed to work near moving mechanical parts Travels to various locations as needed based on work demands Job Type: Full-time Schedule: Monday through Friday, Some Saturdays (Must be able to work flexible hours for special projects as needed) First Choice Pediatrics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are a drug free environment; employees are subject to random drug screening. If interested in the position please email me a copy of your resume. Job Type: Full-time Pay: $10.00 - $15.00 per hour

The Phlebotomist is a professional multi-skilled person dedicated to assisting in all aspects of medical practice under the direct supervision and responsibility of a physician. This practitioner assists with patient care management and executes administrative and clinical procedures. Competence in the field also requires that a medical assistant adhere to ethical and legal standards of professional practice, recognize and respond to emergencies and demonstrate professional characteristics. Clinical Responsibilities Duties and responsibilities working as a Phlebotomist Preparing patients for the provider's care Performing venipunctures and non-intravenous injections o Performs laboratory blood draws as ordered by the medical provider o Collecting routine laboratory specimen as directed o Performs required laboratory quality controls o Utilizes third-party laboratory vendor provided computer systems to route lab specimens to appropriate vendor for analysis o Performing basic laboratory procedures Observing and reporting patients? signs and symptoms Administering basic first aid Operating office medical equipment Assisting in emergencies as needed Additional Position Expectations and Responsibilities Act as a contact for the providers and support staff in trouble shooting issues Ensure patients are properly check-in for laboratory visits via Electronic Medical Record (EMR) Ensure patients are properly checked-out after every laboratory visit and depart with required paperwork Perform blood draws into appropriate containers and label them according to protocol Expected to have knowledge of standard (universal) precautions Prepare patient specimen(s) for testing by use of centrifugation and enter information into computer system for proper packaging and pick-up Adhere to all laboratory protocols for quality control and maintenance Expected to complete 48-hour chart check to ensure lab orders are in the system ready for patient appointment Phlebotomist Expected to complete chart review to ensure all laboratory results have been received in a timely manner Expected to answer phones, check and returns voicemail messages in a timely manner Expected to respond to all correspondence and tasks (via letter, email, fax) in a timely manner Performs in-house labs as ordered by the medical provider and records the results in patient?s Electronic Medical Record Performs required laboratory quality controls, Utilizes third-party laboratory vendor provided computer systems to route lab specimens to appropriate vendor for analysis Expected to be able to read and comprehend simple instructions, short correspondence and memos Expected to be proficient in all computer software utilized for patient care Expected to participate as part of a multi-disciplinary team, under the direction of the Laboratory Manager, and within the scope of practice to provide patient care and other patient need in a safe, timely manner Expected to complete all necessary documentation, department logs and reports Expected to keep laboratory clean, restock as needed, and assist with ordering supplies Expected to communicate effectively with all members of the patient care team Other duties as assigned If a licensed physician is not on-site, a phlebotomist is prohibited from performing the following: Nursing activities that include the use of the nursing process and require the special knowledge, nursing judgment or skills of a registered or practical nurse, including: The initial nursing assessment or any subsequent assessments Prohibited from completing Review of Systems in the EMR Prohibited from performing injections (medication and/or vaccines) Prohibited from administering medication(s) Prohibited from performing aseptic procedures including wound care, dressing changes, etc. The determination of the nursing diagnosis or interpretations of nursing assessments Establishment of the nursing care goals and development of the plan of care Evaluation of progress in relationship to the plan of care • Those activities for which the unlicensed assistive personnel have not demonstrated competence Minimum Qualifications High school diploma or general education degree (GED) required Completion of Medical Assistant training is required Current Basic Life Support (BLS) certificate is required Must have good written and verbal communication skills Computer knowledge Preferred Qualifications At least one year of related work experience Certification by the American Association of Medical Assistants Registered by the American Medical Technologists Phlebotomy Certification Bilingual (English-Spanish or English-Haitian Creole) a plus Physical Requirements Ability to stand, walk or view a computer screen for extended periods of time Ability to use hands and fingers to handle or feel Ability to reach with hands or arms Ability to perform repetitive hand and wrist motions for extended periods of time Ability to effectively talk and listen to patients Relationship Reporting • Reports to the Clinical Manager/Lead

Healthy Start Care Coordinator I Healthy Start Care Coordinator I Reports To: Healthy Start Director FLSA Status: Full-time - Hourly, non-exempt as defined under Fair Labor Standards Act Location: Healthy Start Office Content Last Revised: 11/21/2024 Organization Overview The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone. Job Summary The Healthy Start Care Coordinator is primarily responsible to provide outreach and case management/coordination services to eligible pregnant and post-partum women and their infants. Utilizing a multidisciplinary approach, the Health Start Care Coordinator ensures clients have access to a wide array of health and social services. DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs. Key Responsibilities Maintains a transparent, effective relationship with the Healthy Start team by supporting the organization's activities Completes timely and accurately clinical services data entry Provide support and assistance to pregnant women and families with newborns to optimize the home environment for the physical and mental well-being Links pregnant women, families, and infants to supports and services available in the community Timely and accurately complete client intake and progress notes Follows up with patient on compliance with provided care plan Reschedules missed Healthy Start appointments Remains non-judgmental when engaging with patients and project participants Conducts regular telephone calls and completes a minimum of one face to face home visit with each patient every thirty to sixty days depending on family needs Attends professional development trainings to maintain and enhance professional skills Attends internal and external meetings Coordinates client referrals and interagency activities Contributes to achievement of project objectives Properly organizes client discharge planning and case closure Maintains a case load according to program requirements Meets grant goals and objectives, programmatic and funder requirements Maintains standards/applicable regulations for personnel, medical records management, programmatic/function requirements Willing to work a flexible schedule to meet the needs of families, which can include evenings and weekends Completes all mandatory trainings as required by the program, the funder, and the agency Prepare client files and document actions taken following program guidelines Develop and maintain a good working knowledge of the program's electronic record system and Florida Healthy Start Standards and Guidelines Performs all other duties as assigned by True Health Healthy Start Director Complies with Healthy Start guidelines Travel as necessary Other responsibilities as assigned Essential Functions Problem Solving Customer Service Verbal Communication Written Communication Leadership Professional Judgement Planning/Organizing Adaptability Initiative Administration/Operations Minimum Qualifications Education: Bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience Experience: Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint) Minimum of 2 years of professional experience working in the community or social services, Preferred Bilingual in English and Spanish or Creole, Preferred Case Management, Mental Health, or Nursing work experience Previous Healthy Start program experience, Preferred Licenses or Certifications: N/A Criminal Background Clearance: True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee's career could be shortened if there is a violation of any policies and procedures. Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above. DRUG/ALCOHOL SCREENINGS A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination. WORK ENVIRONMENT The employee is subject to prolonged periods of sitting at a desk and working on a computer. The employee is subject to perform repetitive hand and wrist motions. The employee is frequently required to stand, walk, talk, and hear. The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds. The employee is required to use close vision, peripheral vision, depth perception, and adjust focus. A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. WORKING CONDITIONS The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am - 6pm and Fridays, 8am - 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position. CORE COMPETENCIES Mission-Focused: Commits to and embraces True Health's mission to enable access to care for uninsured and underinsured individuals. Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal. Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement. Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact. Brand Steward: Steward of True Health's brand and understands his/her role in growing and protecting the reputation and results of the greater organization. Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation. Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders. Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization. Network-Oriented: Values the power of networks; strives to leverage True Health's breadth of community presence, relationships, and strategy. SELECTION GUIDELINES The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

Title: Internal Medicine Physician FLSA status: Exempt Personnel Supervised: N/A Provide out-patient comprehensive adult primary care services including preventive and health maintenance services, acute and chronic care, clinical evaluation, diagnosis, and treatment as well as primary care consultation services to CFHC clinical staff and outside specialists who see CFHC patients. In the event hospitalization is required will refer to hospitalist at local hospital and will monitor care upon discharge. MINIMIMUM QUALIFICATIONS: Education: Residency trained Physician Board Eligible/Certified in Internal Medicine Licensure: Valid Florida License Certification: DEA and BLS Insurability (malpractice) Medical staff privileges at appropriate hospital if designated by CFHC Computer literacy RESPONSIBILITIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: * Be familiar with CFHC's program philosophies, goals, and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. * Adhere to disease management protocols, and key clinical pathways, and use them to improve clinical performance. Participate in Collaboratives and health care programs of federal and state governments approved by the Senior Management. Work with QI/RM to ensure compliance with clinical measures. * Complete all required paperwork on time. (Payroll sheets, encounter tickets, hospital encounter sheets, evaluations, progress notes, etc.) * Understand the requirements of CFHC's Exposure Control Plan. Assure compliance with this plan by support staff assigned to assist you. Personally utilize universal precautions when practicing in the clinical setting. * Facilitate needed referrals, including social services for patients requiring services not offered at CFHC in coordination with referral clerks and nurses according to CFHC policy. * Participate in staff outreach and off-site health care programs requiring Internal Medicine services as requested by the CCO or CEO. Represent CFHC in the community. * Precept Medical Students as assigned by CCO. * Advise and assist ARNPs as needed in accord with approved protocols and procedures. * Complete all duties, responsibilities, and competencies in a manner that is appropriate to the age groups to whom care / services are being provided. * Assist in the review of primary care protocols and patient education materials in collaboration with CCO and DON. * Provide necessary information and signatures for participation in reimbursement arrangements, such as Medicare, Medicaid, and other plans. * Review incoming reports (lab, x-ray, EKG, etc.), sign-off, and follow up when indicated. * Maintain up to date knowledge of coding and billing requirements. Provide accurate coding information on encounter tickets that corresponds to care given and documented in progress notes. * Rotate to other CFHC centers as needed to provide coverage. * Provide off-hours and Saturday clinic coverage as assigned by CCO. * Report as needed to CCO any pertinent information or situations that impact on patient care or CFHC liability. * Provide a leadership role for medical support staff. Provide support and encouragement to Nurse Supervisor and Patient Service Coordinator. * Attend and participate in mandatory CFHC meetings (Center Specific quarterly meetings, corporate meetings, and other meetings as designated by the CCO or CEO). * Participate in Peer Review activities as requested by CCO. * Assist with the recruitment of other physicians and clinical staff in collaboration with HR and CCO. * Make recommendations to the CCO regarding the purchase of clinical supplies, instruments, and equipment, and repair and/or maintenance of these. * Demonstrate ability to work cooperatively with other members of the clinical team. Be supportive of coworkers. * Maintain neat and professional appearance at all times. * Perform all surgical procedures using sterile techniques and CDC guidelines. * Carry out any other activities deemed appropriate by the CCO or CEO. BENEFITS: Competitive Salary Federal Student Loan Forgiveness: NHSC - $75,000 for a 2-year commitment and then $20,000 for each additional year commitment until the loan has been paid in full PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded * PHYSICAL REQUIREMENTS: (Subject to Change) 1. Requires 80% or more time spent standing/walking. 2. Independently mobile. 3. Ability to lift weight equivalents to that would be required when occasionally assisting and positioning patients, repositioning equipment and lifting supplies. 4. Ability to adapt and function in varying environments of workload, patient acuity, worksites and work shifts. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Medical Assistant/Phlebotomist is a professional multi-skilled person dedicated to assisting in all aspects of medical practice under the direct supervision and responsibility of a physician. This practitioner assists with patient care management and executes administrative and clinical procedures. Competence in the field also requires that a medical assistant adhere to ethical and legal standards of professional practice, recognize, and respond to emergencies and demonstrate professional characteristics. Clinical Responsibilities Duties and responsibilities working as a phlebotomist: Preparing patients for the provider's care Performing venipunctures and non-intravenous injections Performs laboratory blood drawings as ordered by the medical provider Collecting routine laboratory specimen as directed Performs required laboratory quality controls Utilizes third-party laboratory vendor provided computer systems to route lab specimens to appropriate vendor for analysis Performing basic laboratory procedures Observing and reporting patients' signs and symptoms Administering basic first aid Operating office medical equipment Assisting in emergencies as needed Additional Position Expectations and Responsibilities Act as a contact for the providers and support staff in trouble shooting issues Ensure patients are properly check-in for laboratory visits via Electronic Medical Record (EMR) Ensure patients are properly checked-out after every laboratory visit and depart with required paperwork Perform blood draws into appropriate containers and label them according to protocol Expected to have knowledge of standard (universal) precautions Prepare patient specimen(s) for testing by use of centrifugation and enter information into computer system for proper packaging and pick-up Adhere to all laboratory protocols for quality control and maintenance Expected to complete 48-hour chart check to ensure lab orders are in the system ready for patient appointment If a licensed physician is not an-site, a medical assistant/phlebatomist is prohibited from performing the following: Nursing activities that include the use of the nursing process and require the special knowledge, nursing judgment or skills of a registered or practical nurse, including: The initial nursing assessment or any subsequent assessments Prohibited from completing Review of Systems in the EMR Prohibited from performing injections (medication and/or vaccines) Prohibited from administering medication(s) Prohibited from performing aseptic procedures including wound care, dressing changes, etc. The determination of the nursing diagnosis or interpretations of nursing assessments Establishment of the nursing care goals and development of the plan of care Evaluation of progress in relationship to the plan of care Those activities for which the unlicensed assistive personnel has not demonstrated competence Additional Position Expectations and Responsibilities Act as first level contact for the providers and support staff in trouble shooting issues Ensure patients are properly check-in for clinical visits via Electronic Medical Record (EMR) Ensure patients are properly checked-out after every clinical visit and depart with required paperwork Schedule patients' appointments following company protocol Ensures patient documentation is fully completed and recorded via the Electronic Medical Record (EMR) Ensures that external third party documentation (i.e. labs, reports, consultations) are collected and sent to scan as appropriate Expected to complete 48-hour chart check and contacts patient/referral providers if further information is needed Expected to answer phones, check and returns voicemail messages in a timely manner •Expected to respond to all correspondence and tasks (via letter, email, fax) in a timely manner •Expected to have knowledge of standard (universal) precautions Expected to be able to read and comprehend simple instructions, short correspondence and memos Expected to be proficient in all computer software utilized for patient care Expected to participate as part of a multi-disciplinary team, within the scope of practice to provide patient care and other patient need in a safe, timely manner Expected to complete all necessary documentation, department logs and reports Expected to keep unit clean, restock rooms as needed, and assist with ordering supplies Expected to communicate effectively with all members of the patient care team Other duties as assigned Minimum Qualifications High school diploma or general education degree {GED) required Completion of Medical Assistant training is required Current Basic Life Support (BLS) certificate is required Must have good written and verbal communication skills Computer knowledge Preferred Qualifications At least one year of related work experience Certification by the American Association of Medical Assistants Registered by the American Medical Technologists Phlebotomy Certification Bilingual (English-Spanish or English-Haitian Creole) a plus Physical Requirements Ability to stand, walk or view a computer screen for extended periods of time Ability to use hands and fingers to handle or feel Ability to reach with hands or arms Ability to perform repetitive hand and wrist motions for extended periods of time Ability to effectively talk and listen to patients Relationship Reporting Reports to the Clinical Manager/Lead

Title: Collections Specialist Reports to: Director of Revenue Cycle Management FLSA Status: Non-Exempt Personnel Supervised: None * Must be able to Communicate clearly and concisely, orally and in writing while maintaining a high level of Confidentiality. Must have the ability to use the computer and ability to work independently to accomplish assigned work in a timely manner. Must be able to have communication with staff and the public, both in person and over the phone, in a tactful manner and under difficult situations with an understanding and carrying manner. Must be comfortable requesting payment and making arrangements with patients regarding balances on their accounts. MINIMAL QUALIFICATIONS: * Minimum of high school Diploma or GED * Some college or related vocational training preferred * A minimum of 1year experience in medical collections. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: * Responsible for prompt and accurate submission and follow-up of all third- party claims * Post insurance payments, adjustments and denials * Re-Submit medical and dental claims for prompt payment thru the appeals process. * Review, research and correct all claims on hold or denied due to insurance eligibility or billing errors * Manage Electronic Remittances, upload EOB's reconcile patient accounts * Answer questions related to patient accounts * Work closely with center leaders, center staff and insurance companies to resolve insurance and claim holds. * Follow up on patients with balances due, initiate collecting balances, payments arrangements or resolve to collections. * Work Collection worklist, Payment plan report, and Collections adjustments. * Report monthly status updates to RCD * Ensure that accounts are transferred to the appropriate responsible party for reimbursement (insurance, secondary payer or patient) * Maintains trending of claim denials reasons to assist with training and education to staff * Submit additional paper work, documentation necessary to re submit claims for payment * Notify patient of non-sufficient funds, electronic take backs, and defaults on payment agreements. * Assist with reports related to trends and accounts receivable for management * Have the ability to recognize when a complaint needs to be escalated to the RCD * Other related duties as assigned by your supervisor * Communicating clearly and concisely, orally and in writing * Confidentiality * Ability to use the computer * Ability to work independently to accomplish assigned work in a timely manner * Ability to communicate with staff and the public, both in person and over the phone, in a tactful manner and under difficult situations * Understanding and carrying out verbal and written directions * Follow CFHC policies and procedures * Works independently in the absence of supervision BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: * Works under pressure and stress due to the diversity of our clinics * Work is performed indoors in a heated, air conditioned, well lighted and clean office setting * Requires frequent lifting up to 20 pounds, and infrequent lifting up to 50 pounds * Requires ability to distinguish letters, numbers and symbols * Requires normal range of vision * Requires awareness of personal limitations and flexibility * Some emotional stress resulting from diversity and intensity of patients and staff * Requires prolonged standing or sitting * Occasional travel required American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Title: Pharmacy Technician Reports to: Director of Pharmacy FLSA Status: Non-Exempt Personnel Supervised: None This position assists Pharmacist in a community pharmacy in the preparation, computer entry, and dispensing of medication. MINIMAL QUALIFICATIONS: * Education: Graduate of an accredited Pharmacy Program or High School Diploma/GED and Certificate from an employer sponsored Pharmacy program. * Florida Board of Pharmacy Registration * Active Pharmacy Technician Licensure (National) preferred * Active BLS * One to three months pharmacy technician experience in a pharmacy * Basic Math skills * Computer literacy * Filing skills * Understanding of use of pharmacy equipment RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: * Be familiar with CFHC's program philosophies, goals, and objectives. Be cognizant of and comply with all CFHC's policies and procedures, as well as state and federal regulations. * Understand the requirements of CFHC's Exposure Control Plan. Assure compliance with this plan by support staff assigned to assist you. * Adheres to CFHC quality policies and participates actively in quality improvement process activities. * Follows safety and OSHA requirements. * Mix pharmaceutical preparations, fill bottles with prescribed tablets, and type labels for bottles. * Receives and stores incoming supplies. * Cleans equipment and glassware according to prescribed methods. * Files invoices and hard copy prescriptions. * Assist in the preparation of third-party billing. * Participate in drug review and drug product selection. * Maintain proper and safe drug storage and maintain accurate inventory and sales records. * Treat patients, staff, and visitors with courtesy, sensitivity, and respect * Maintain patient confidentiality per HIPPA guidelines. * Report as needed to Pharmacy Director any pertinent information or situations that impact on patient care or CFHC liability. * Attend and participate in mandatory CFHC meetings (Center Specific quarterly meetings, Corporate meetings, and other meetings as designated by the CMO or CEO). * Make recommendations to the Director of Pharmacy regarding the purchase of pharmacy supplies, instruments, and equipment, and repair and/or maintenance of these. * Enhances professional growth and development by attending in-service meetings and continuing education programs. * Maintain neat and professional appearance at all times. * Carry out any other activities deemed appropriate by the Director of Pharmacy, CMO or CEO. The is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by supervisor. * This organization reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract or employment. * BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: * Requires 80% or more time spent standing/walking. * Independently mobile. * Working under tight deadlines. * Ability to lift weight equivalent to that required when repositioning equipment and lifting supplies. * Ability to adapt and function in varying environments of workload, worksites and work shifts. * Environmentally exposed to a variety of contagious diseases and other patient related conditions. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.