Manager IT - Consumer Loan Origination Systems
Information technology consultant job at First Citizens Bank
This is a remote role that may only be hired in the following locations: CT, DE, IA, IN, KS, KY, NC, NH, OH, PA, RI, SC, VA, WV, PA, WI, AZ, FL, GA, MI, MO, TN, TX. We are looking for a hands-on IT Manager to join the Consumer Loan Origination Systems team at First Citizens - we enhance and maintain software solutions that support over 600 branches and thousands of users within the FCB General Bank.
Responsibilities
* Directly manage a team of QA, Business Systems Analysts, and Software Engineers that develop and support a set of Consumer Loan Origination systems
* Serve as Technical Owner for a suite of Consumer Loan Origination systems - you will be responsible for development and design leadership, being the public face of IT for those systems, and ensuring up-to-date maintenance and compliance with all Bank requirements
* Provide project leadership for medium to large sized projects as needed
* Create consistent and maintainable processes to ensure quality code and configuration is deployed
* Partner with Product and Business stakeholders to understand and execute key business requirements
* Support production systems through managing a tier-3 support structure to ensure that systems remain stable
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred:
* Experience with Loan Origination Systems, especially if within large financial institutions
* Direct management experience, especially within a software team
* Experience with vendor management, including escalation support and contract management
* Strong understanding of coding and configuration best practices, including SDLC within regulated environments
* Experience leading and guiding the development of Systems Analysts and Developers, from technical design to code/configuration quality and beyond
* Expert-level communication, both verbal and written
* Ability to quickly gain confidence and respect from others
* Experience working within a Large Financial Institution (LFI) or other similarly regulated environment
* Experience with Agile/Scrum methodologies
* Experience working with and/or managing a mostly-remote team
* A high sense of personal agency - you do not wait for others to identify areas of opportunity, you actively seek them out and drive yourself and your team to execute.
* Leadership experience - this does not have to be direct people management, but you should stand out as a leader and mentor to others around you.
* Software Implementation experience - you know what it means to work on medium to large software implementation projects, and you understand what it takes to maintain and implement software in a production environment
* Experience supporting software applications in a development environment, particularly within the banking/financial services sector
* Appreciation for clear, concise requirements - you can identify when requirements are ambiguous or confusing and will drive for clarity
* Drive to constantly learn new things - we are a fast-growing bank and this team will evolve significantly over the next 3-5 years
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************
Capital Markets IT Americas Head (NYC Based)
New York, NY jobs
Capital Market IT (CMI) oversees the information systems for Global Markets Division (and affiliated partner support functions) covering all capital markets domains (from pre-trade to post trade through risk management and regulatory reporting). CMI covers all IT activities, ensuring applicative support to end-users, maintenance and evolution of the information system including ambitious and innovative transformation programs to accompany business growth. Capital Market IT teams are distributed across the world, currently in Paris, London, Hong Kong, Singapore and New York.
Capital Market IT is looking to reinforce its presence in the Americas, consolidating and reinforcing its Run and Build teams with ambitions to support Americas business growth.
As such, CA-CIB Americas IT is hiring its Head of Americas Capital Market IT in New York who will be responsible for putting in place a resilient and sustainable setup to support Capital Market information system for the Americas with CMI global support.
Local reporting to: Head of GIT - CIO Americas
Functional reporting to: Global Head of Capital Markets IT
The Head of CMI Americas will be a permanent member of CMI board.
Key Responsibilities
Manage and lead Capital Market IT Americas teams ensuring the right balance between business needs and skills
Put in place and maintain the proper Run and Build setup
Build and adjust sourcing capacity given business and IT requirements and constraints
Contribute to proper onboarding of the staff
Develop and accompany talents in their mission
Foster an environment of trust and empowerment
Focus teams on delivery based on business value and core IT capacities
Promote strong proximity with the business
Promote a culture of continuous improvement
Identify cost rationalization through simplifications, improvement or efficiencies.
Be a gatekeeper of IT strategy in line with CMI Master Plan
Be a communication vector of this strategy to the business and locally to GIT and make sure alignment between projects and target plan
Guarantee a high-quality production service and a proactive follow-up of incidents and remediation actions
Ensure best practices for production follow-up, monitoring and tracking are respected as well as a very proactive follow-up of incidents (applicative or infrastructure) and related action plans
Ensure integrity of all systems - including out of hours support (24/7), where required.
Ensure an accurate, exhaustive and transparent reporting
Ensure management of obsolescence and vulnerabilities on the scope of applications covered locally
Ensure coordination with external parties (Vendors, US financial market infrastructure ...)
Ensure local and global enhancements and projects deliveries
Work on continuously improving the environment and bring efficiencies
Maintain and improve service quality.
Coordinate with teams onshore/nearshore, third parties or Head Office for operations and projects.
Gain knowledge on the application functional and technical components.
Gain advanced knowledge of the functional architecture of Capital Market Information Systems.
Be a trusted partner for the business and support functions
Be identified by the business as a key partner on business initiatives and IT advisory and strategy
Ensure all projects and activities are executed within GIT / CMI quality and reporting standards
Provide transparency on project / production statuses to business partners and warn on any potential milestone postponement / budget overshoot risks and propose mitigation solutions
Manage the local budget of CMI and allocate the appropriate execution capacity
Set up a local governance with the business to provide local and global updates and health statuses on projects and production
Ensure alignment with local and regulatory policies and procedures
Be point of contact of Auditors and Regulators for Capital Market Information system.
Ensure all U.S. Regulatory (FINRA, Federal Reserve, DFS) requirements are met.
Ensure compliance with IT Control plan
Ensure the respect of policies and procedures of the organization
Management and Reporting
Direct and indirect of 17 to 20 internal and external staff
Functional supervision and management of Near shore proxy Capital Market IT team, including Capital Market IT Americas Head deputy in Montreal.
Key Internal contacts
Worldwide IT organization
Any business line and support functions involved in projects, more specifically GMD, Capital Market operations, Finance, Risk and Compliance
Key External contacts
Any external provider involved in Build and Run such as Genpact, Cap Gemini, FIS, Mysis, as well as the Head Office.
Experience Required:
12 - 15 years of relevant experience
Proven successful experience in a Capital Market IT environment as a manager in both Run and Build setup
Knowledge of Capital Market activities (namely e-trading, pricing, booking)
Experience in an Onshore/Offshore model preferred
Experience in an international environment preferred
Specialist Training Required:
Project management preferred
ITIL Foundation preferred
Approved Person Registration:
FINRA Series 99 - Operations Professional Exam (Obtention required 6 months after joining the role)
FINRA Series 27 - Financials and Operations principal
Skills & Knowledge Requirements:
Strong IT skills with appetite for functional subjects and business processes
Good understanding of Information systems underlined IT infrastructure
Soft skills:
Leadership
Team player
Strong written and verbal communication
Good organizational skills with attention to details
Ability to analyze and summarize information
Ability to work autonomously
Comfortable in working with multiple teams across locations with excellent inter-personal skills.
Organization, delegation, ability to provide technical guidance.
Ability to take efficient decisions / Result-oriented mindset
Business continuity /Disaster Recovery management preferred
Vulnerabilities management and remediations preferred
French language skills a plus
Information Technology Risk Manager
Chicago, IL jobs
Winner of Built In's 2025 Best Places to Work in Chicago & Midsize Companies to Work For in Chicago
ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading participants in the global financial market.
The core service offering consists of clearing, execution, settlement, and stock borrowing and lending. AAC-USA has a Global Reach through direct and indirect clearing memberships to over 90 of the world's leading exchanges. Our international network provides comprehensive market access to exchange-listed instruments such as stocks, futures, and options. ABN AMRO Clearing USA LLC-Member FINRA, NFA, FIA and SIPC.
Team Overview:
The ABN AMRO Clearing Bank (AACB) Risk Management function has a global focus and is divided into three regional organizations: Europe, USA and Asia-Pacific. The AAC-USA Risk Management department ensures market surveillance and all market, credit, information & operational, and enterprise risks of AAC-USA are managed in line with the regulations and risk appetite. The department creates a culture and framework of risk awareness to achieve sustainable profitable growth while building and keeping the trust and confidence of all stakeholders (clients, regulators, shareholders).
Job Overview:
The Information Technology Risk Manager is an individual contributor who ensures the 2nd line of defense (2LoD) operational risk management of a Clearing business process or an operational risk type. Executing the Non-Financial Risk policies (including IT and Information Security) and enforcing Non-Financial Risk standards. Provides insight into operational risks, tests and reports on risk controls and implements measures to optimize controls and ensure that risks stay within AACB risk appetite. Serves as 2LoD representative for AAB, (external) auditors and regulators.
Job Responsibilities:
Support & collaborate with Global Information Risk Management Team
Execute, implement, and maintain information security control framework (based on NIST FS)
Perform testing activities to ensure effectiveness of the control framework
Perform analysis based on assessments/deep dives, tests, reviews to what extent the organization is compliant with the operational risk policies, legislation and regulations and offer relevant risk opinions
Challenge the business on their risk posture and maturity of risk mitigating actions
Position and represent AAC Information & Operational Risk Management (2LoD) to the business (1LoD) and AAB Audit (3LoD)
Ensure accuracy and completeness of reporting, compliance with laws and regulations, and timely remediation of deficiencies
Report periodically on the overall risk profile. update on key issues to central and local organization
Identify knownand emerging issues and analyzes developments that may influence the non-financial risk posture
Build and maintain stakeholder relationships to position Operational Risk Management as "trusted ally"
Develop and promote a risk-conscious culture, promoting transparent communication and reliable risk reporting/information
Play a vital role in providing understanding of the firm's risk profile and drive risk-based decision making by the Board
Basic Qualifications:
8+ years' experience with operational risk management at a financial institution operating in financial markets
Bachelor's degree in Economics, Finance, Business Administration, Statistics, Mathematics, or related field or equivalent level of knowledge
Knowledge of Information Security standards and regulations (NIST FS, ISO 27 001/2, ISF Standards of Good Practice, GDPR, DORA, MiFID, Basel II/III, Dodd-Frank, EMIR)
Knowledge of operational risk management and risk types (Business Continuity Risk, Identity and Access Risk, Information Security Risk, Data Risk, AI Risk, etc.)
Certification in Information Security Management (e.g. CISM, CISSP, CISA)
Preferred Qualifications:
Basic knowledge and/or experience working with clearing business processes (Clearing Derivatives, Special Products, Risk and Finance, Client Due Diligence and Regulation)
Experience working with external auditors, regulators, etc.
Annual base salary, not including discretionary bonus eligibility: $130,000+
Perks and Benefits:
As a global leader in financial services, we rely on our employees to deliver their best work for our clients. We invest in our employees by offering a host of benefits and perks.
Flexible hybrid work schedules (generally a minimum of three days per week onsite) with a one-time stipend to help improve hybrid working capabilities
Generous paid time off, sick days, market-based holiday schedule, sabbatical leave, parental/bonding leave plan and volunteer day off
Competitive health benefit offerings, including choice of medical plans through BCBS-IL, dental plan, vision and flexible spending accounts
Complimentary annual membership to One Medical, a dedicated EAP and a benefits concierge service
Employer paid benefits such as term life, AD&D and disability insurance
Robust 401(k) Plan with a generous match and vesting schedule
Annual learning stipend and tuition assistance program to help employees pursue additional education
Company-issued laptops and role dependent mobile stipend
Corporate Divvy memberships and pre-tax commuter benefits
Monthly wellness subsidy available to be used towards wellness and fitness activities
Regular, open communication including monthly Town Hall meetings with the Management Team
A matrixed, culture-based organization with collaborative teams that promote diversity, equity and inclusion
Weekly lunch credit, Free coffee & tea, fresh fruit and snacks, “bagel Wednesday” and monthly treats to celebrate workiversaries and birthdays
Employee-led committees to bring awareness and inclusive activities to our employees
Modern open office with a large kitchen/meeting gathering area - including foosball and ping pong tables
Private, well-equipped Mother's room
Office is conveniently located in the Chicago Loop Financial District - close to CTA and Metra
Well-maintained building (an architectural “masterpiece”) and a part of Chicago history - with a robust business center, gym, restaurants, café, game room and a shared rooftop terrace with green space
This information is intended as a summary of potential benefits only. Eligibility for the plans and programs listed here depends on the nature of employment, length of service and other factors. Actual coverage is governed by supporting summary plan descriptions and related policies.
ABN AMRO Clearing USA (AAC-USA) is proud to be an equal opportunity employer. AAC-USA celebrates diversity and does not discriminate on the basis of actual or perceived race; creed; color; religion; alienage or national origin; ancestry; citizenship status; age; disability or handicap; sex; marital status; veteran status; sexual orientation; status as a survivor of domestic violence, sex offenses, or stalking; genetic predisposition or carrier status; gender identity or expression; or any other characteristic protected by applicable federal, state or local laws.
We cultivate a culture of inclusion for all employees that respects individual strengths, views and experiences. This enables us to be a better and stronger team - one that makes better decisions and delivers better business results. AAC-USA participates in the E-Verify program in the US.
Notice and Disclaimer to External Recruitment Agencies:
External recruitment agencies must have a signed agreement with ABN AMRO Clearing USA, LLC (“AAC-USA”) prior to submitting a resume to fill a vacancy. In addition, a recruitment agency may only submit a resume when invited in writing by an AAC-USA Talent Acquisition Specialist to join the search to fill a specific vacancy. Any resume or other candidate information sent to AAC-USA not in accordance with the foregoing procedure will be considered exclusive property of AAC-USA, with respect to which no placement fee will be due, owing or paid to the sender.
Information Technology Operations Specialist
Las Vegas, NV jobs
Source One Technical Solutions is seeking a highly motivated and detail-oriented IT Operations Specialist. In this role, you'll be instrumental in capturing, analyzing, and documenting key operational workflows and dependencies.
IT Operations Specialist
An Autonomous Mobility Company
Location: Las Vegas, NV, United States
Expected pay amount
49.00 - 54.00 USD Per Hour
Schedule: Onsite - Multiple shifts/schedules available
Assignment length: Ongoing W2 Contract
This company values diversity and is an Equal Opportunity Employer and is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
Job description:
This role is based in the Spring Valley area, Southwest Las Vegas, NV, and offers one of the following schedules:
Monday-Friday 10:00AM-6:30PM
Wednesday-Sunday 5:30PM-2:00AM
Sunday-Thursday 10:00AM-6:30PM
Tuesday-Saturday 10:00AM-6:30PM
As an IT Operations Specialist, you'll:
Shadow multiple operations team members to observe day-to-day workflows and system interactions.
Document processes, dependencies, bottlenecks, and pain points in current technical operations.
Work closely with cross-functional teams to gather data and insights on end-to-end technical workflows.
Assist in developing process improvement recommendations and operational documentation.
Provide technical feedback and support where appropriate, aligning with operational goals.
Communicate findings effectively to both technical and non-technical stakeholders.
Requirements:
Prior experience in at least two of the following technical domains:
Real-time technical operations
Advanced TCP/IP networking
Cellular networks
AWS cloud computing
Kubernetes
Windows workstation support
Strong analytical and documentation skills
Excellent communication and interpersonal skills
Ability to work independently and collaboratively in an on-site, high-security environment
Preferred qualifications:
Experience in an operations center, NOC/SOC, or similar real-time support setting
Familiarity with network monitoring tools, cloud-based diagnostics, or infrastructure automation
Experience interacting with DevOps or infrastructure teams in a production environment
5+ years of experience in at least two of the technical domains listed above
Work Environment:
This position is onsite at a secure facility in the Spring Valley area of Southwest Las Vegas
Must be able to pass background screening and comply with facility access requirements
Benefits:
Pre-tax commuter benefits
Employer Subsidized healthcare benefits
Flexible Spending Account for healthcare-related costs
Short- and long-term disability and life insurance
401k package
Commitment: This is a full-time, ongoing contract position . It will be onsite and available to candidates who are local to the Spring Valley area, Southwest Las Vegas, NV area.
This company values diversity and is an Equal Opportunity Employer and is interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.
IT Coordinator
Waukesha, WI jobs
IT Coordinator
Department: Firm Operations
Reports To: Firm Accounting Director
Status: Full-Time, Non-Exempt
The IT Coordinator is an individual contributor responsible for supporting the firm's technology environment, ensuring reliable system performance, and providing hands-on technical expertise across hardware, software, and business applications. This role blends operational support with strategic planning-helping evaluate technology needs, strengthen IT processes, and contribute to long-term improvements that align with the firm's goals. The IT Coordinator works closely with internal teams, external vendors, and leadership to maintain a secure, efficient, and forward-looking technology infrastructure.
Key Responsibilities
Technical Support & Operations (Primary Focus)
Provide day-to-day technical support for employees, including troubleshooting hardware, software, network, and peripheral issues.
Maintain and monitor servers, workstations, mobile devices, and cloud-based systems.
Oversee account provisioning, system access, and application configurations.
Manage software installs, updates, and license tracking.
Support cybersecurity initiatives, including patching, endpoint protection, MFA, access controls, and monitoring alerts.
Maintain IT asset inventory (hardware and software), including procurement and lifecycle management.
Document IT procedures, troubleshooting steps, and support standards.
Supports training staff on firm software.
Systems Administration
Assist with administration of Microsoft 365, Entra, and other core business systems.
Support data backup processes, retention schedules, and recovery testing.
Monitor network performance; escalate issues to vendors as needed.
Project & Strategic Planning Support
Participate in IT planning discussions to identify opportunities to improve workflows, security, and system performance.
Research emerging technologies, tools, and solutions that support the firm's long-term IT strategy.
Assist in developing technology roadmaps and recommending system upgrades or process improvements.
Support implementation of new technology initiatives, coordinating logistics, user communication, testing, and training.
Provide insights to leadership on IT risks, efficiencies, and optimization opportunities.
Facilitate sharing of best practices efficiencies.
Vendor Management
Work with third-party software vendors and service providers to support system reliability and project execution.
Assist in evaluating vendor performance and researching new technology partners.
Track service tickets.
Qualifications
Education & Experience
Associate or bachelor's degree in information technology, Computer Science, or related field preferred.
5+ years of hands-on IT support experience.
Experience in a professional service or multi-location environment a plus.
Technical Skills
Strong knowledge of Windows OS, Microsoft 365, Azure AD, and network fundamentals.
Familiarity with cybersecurity tools and best practices.
Experience with troubleshooting hardware, software, and cloud-based applications.
Understanding of backup systems, endpoint management, and mobile device management (MDM).
Experience contributing to IT planning, project coordination, or process improvement is preferred.
Core Competencies
Strong problem-solving and diagnostic skills.
Excellent communication skills and the ability to support users at all technical levels.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with strong documentation habits.
Proactive mindset with interest in long-term IT growth and strategy.
Working Conditions
Onsite presence required [insert schedule expectations].
Occasional after-hours support during system updates or outages.
Ability to lift up to 40 lbs. (equipment).
Senior Information Technology Officer
Alpharetta, GA jobs
Touchmark National Bank, based in Alpharetta, Georgia, delivers a superior banking experience by integrating innovative financial products with exceptional customer service and advanced technology. With a focus on quality and innovation, Touchmark National Bank provides a modern approach to meeting the financial needs of the communities it serves.
Role Description
This is a full-time, on-site Senior Information Technology Officer role based in Alpharetta, GA. The role involves overseeing the IT infrastructure and facilities of the Bank, providing support for core banking platforms, ensuring systems and networks are operational, secure, and aligned with business goals. Daily responsibilities include technical support, managing the core banking relationship with Jack Henry, network and system administration, troubleshooting complex technical issues, and implementing strategic IT projects to enhance organizational efficiency.
Qualifications
Strong experience providing advanced support for core banking applications and integrated platforms.
Expertise in Vendor Risk Management, Business Continuity, and Disaster Recovery.
Proficiency in Network Administration and ensuring seamless connectivity and security.
Proven skills in System Administration with the ability to manage and maintain servers, systems, and software.
Strong problem-solving abilities and a proactive approach to identifying and addressing IT challenges.
Excellent communication and leadership skills to collaborate with multiple stakeholders.
Bachelor's degree in Information Technology, Computer Science, or a related field. Experience with Jack Henry Silverlake banking core a plus.
5-10 years' professional experience in a similar role with preference given to candidates with banking experience.
IT Security Analyst
Buena Park, CA jobs
The IT Security Analyst is responsible for developing, implementing, and managing security measures across multiple functional areas including core infrastructure, data, network, systems, and web applications. This role supports the creation and enforcement of security policies and procedures, monitors for threats and vulnerabilities, and assists in incident response and risk analysis. The analyst will collaborate with IT and business units to ensure the organization's security posture aligns with strategic goals and regulatory requirements.
DUTIES
Monitor and analyze security threats including viruses, malware, phishing attempts, and suspicious system activity across firewalls, IDS, VPN, email filters, and web filters.
Reports adverse security events and risk assessments to the Information Security Officer and Chief Information Officer
Administer and enforce security policies by managing user access, reviewing violation reports, investigating anomalies, and maintaining documentation of security controls.
Provide end-user support for security-related issues including malware infections, phishing attempts, and safe browsing practices.
Evaluate and recommend security tools, technologies, and procedures to improve protection and operational efficiency.
Educate IT staff and business units on security policies and best practices; consult on security implications of user-managed systems and applications.
Participate in IT projects to ensure the security requirements are integrated into system design and implementation.
Support the organization's IT strategic plan by delivering secure technology solutions that meet the business objectives.
Ensures compliance with internal policies, regulatory requirements, and industry standards.
QUALIFICATIONS
EDUCATION: Bachelor‘s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.
EXPERIENCE: 3 to 5 years of combined IT and security experience with a broad range of exposure to systems analysis, application development, database design and administration; one to two years of experience with information security.
SKILLS/ABILITIES
Strong understanding of security principles, technologies, and practices across diverse platforms.
Hands-on experience with configuring and securing workstations, laptops, mobile devices, servers, printers, switches, and other peripherals.
Familiarity with banking applications such as Fiserv, Jack Henry, or FIS.
Excellent verbal and written communication skills with the ability to convey complex technical concepts to non-technical audiences.
Demonstrated problem-solving, analytical thinking, and decision-making skills.
Strong customer service orientation and interpersonal skills.
Security certifications (e.g. CompTIA Security+, CEH, GCIH) are a plus.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
WHY WORK FOR US?
Since opening our first branch in Los Angeles in 2008, Royal Business Bank (RBB) has grown rapidly by adding branches in Southern California, Nevada, New York, New Jersey, Chicago and Hawaii. We offer a comprehensive and innovative suite of banking services for individuals and businesses.
We have great benefits that include, but not limited to:
Medical insurance
Vision insurance
Dental insurance
401(k)
Disability insurance
Royal Business Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policies
(GLBA Privacy Notice, California Consumer Privacy Act and Online Privacy) at our website ****************************
.
Royal Business Bank is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
IT Governance Lead
Miami, FL jobs
We are seeking a systems-driven IT Governance Lead to architect and steward a robust governance framework that aligns technology execution with strategic intent. This role is instrumental in translating regulatory standards into actionable control mechanisms while enhancing operational transparency, risk posture, and value realization across the enterprise.
Key Responsibilities
Governance Framework Design & Oversight Build and maintain a COBIT-aligned, risk-based IT governance model that supports business goals, compliance mandates, and scalable operations.
Policy Stewardship & Standards Management Curate and evolve a centralized library of IT policies and procedures, ensuring clarity, accessibility, and relevance to OCC, FDICIA, and internal requirements.
Risk & Compliance Alignment Partner with Audit, Compliance, and Security to assess exposures, resolve policy exceptions, and deploy evidence-based controls aligned to regulatory exams.
Change Management Oversight Participate in Change Advisory Boards (CABs) as a governance checkpoint, ensuring protocol adherence and impact mapping across business units.
Performance & Value Assurance Establish and maintain governance KPIs and dashboards that reflect service quality, policy maturity, risk mitigation, and business enablement.
Vendor Governance Lead oversight of third-party risk, particularly during audits, ensuring contract adherence and mitigation of compliance drift.
Strategic Roadmap Synchronization Facilitate alignment between operational IT execution and long-term planning, calibrating governance priorities to risk appetite and organizational bandwidth.
Requirements
Bachelor's degree in Information Systems, Business, or related discipline
7+ years in Banking Operations, IT Governance, audit, compliance, or risk within highly regulated environments
Strong knowledge of frameworks like COBIT, ITIL, NIST, and FFIEC
Demonstrated ability to translate regulatory language into actionable policies and controls
Skilled in cross-functional collaboration and stakeholder communication
Resilient in audit-heavy environments and adept at managing change with calm and clarity
Preferred Qualifications
COBIT or similar certifications
Familiarity with project and policy management platforms
Previous banking or financial services experience
Intercredit Bank is an equal opportunity employer.
Desktop Support Specialist
Durham, NC jobs
Job Title:
Desktop and Mobility Support
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
IT GRC & Security Co-op
Orlando, FL jobs
Currency Exchange International (CXI) is a Financial Services and Technology Provider based in Orlando, Florida. Currency Exchange International, Corp. is a publicly traded company on the Toronto Stock Exchange (CXI) and OTC (CURN). CXI provides a wide range of foreign exchange services to customers in both the United States and in Canada. CXI's primary business channels to service customers are through its company-owned branch locations and foreign exchange partnerships with financial institutions and corporations. CXI has been providing global payment solutions for clients that span wide-ranging industries. As one of North America's leading foreign exchange wholesalers, CXI can provide personalized and efficient service, competitive rates, as well as a number of settlement options. Visit our website to learn more about life at CXI: ***************************************
Our Value Statement: We help our clients identify and create foreign exchange solutions, delivering a best practices approach through unparalleled customer service and integrated technology to create significant financial and operational efficiencies.
Our Values
Customer First - We earn the right to be our clients' first choice.
Integrity - We hold ourselves to the highest standard to build trust.
Collaborative - We always win as a team.
Innovative - We find new methods to deliver change and advance technology to the industry.
Passionate - We are driven to be the best in class.
Currency Exchange International is looking for a skilled and motivated IT GRC & Security Co-op to join our GRC Team! This is a hybrid position based in Orlando, FL.
Summary
The IT GRC & Security Ops Co-op will gain valuable experience assisting IT GRC and Information Security teams with a wide range of activities, including governance, risk management, compliance, security awareness, and security operations. This role provides hands-on exposure to real-world security challenges and the opportunity to contribute to the protection of the organization's information assets. The co-op will collaborate with experienced professionals to learn about security best practices and support the implementation of a robust security posture.
Essential Functions:
Assist with the evaluation and implementation of security controls, and learn how to frame security risks in business terms.
Support the assessment of vendor security, review of third-party contracts, and collection of evidence for internal audits and regulatory exams.
Contribute to the development and delivery of security awareness training and phishing simulations.
Assist with the IT risk management framework and methodologies.
Gain experience with security tools, including monitoring, investigating alerts, and participating in incident response activities.
Support vulnerability management processes and the maintenance of security documentation.
Competencies:
Thinks critically and analytically with the ability to express a point of view supported by data (for both technical and non-technical audiences)
Raises concerns early and facilitates constructive problem-solving at all levels of the enterprise; knows when to escalate
Exhibits passion for learning in technology and cybersecurity domains
Collaborates effectively with colleagues, stakeholders, and leaders across multiple organizations to get consensus, socialize strategy and achieve objectives
Displays the ability to be confident, respectful, and articulate when registering dissenting or unpopular opinions
Manages multiple parallel initiatives
Is execution-oriented and self-motivated
Requirements
Enrolled in, or recently graduated from, a four-year college program focused on Information Technology, Information Security, or a similar field; OR;
Completed a security boot camp and earned a security-related certification
Benefits
Commute Reimbursement - CXI will pay the toll, bus or metro cost in and out of work
401K Plan - CXI will match up to 5%
Tuition Assistance - CXI offers tuition assistance for part-time employees *conditions apply*
Holiday Pay - CXI offers additional pay for select holidays
Sick Time - CXI will pay sick/personal pay (1 hour of sick/personal time for every 30 hours worked - which may equal to an annual accrual of 40 hours)
Currency Exchange International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you'd like more information about your EEO rights as an applicant under the law, please visit *****************************************
Desktop and Mobility Support
Concord, NC jobs
Must Have Technical/Functional Skills
Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,
Roles & Responsibilities
• Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of
Laptop/Desktop/VDI
• Solving technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components
like MS Office/VPN/Anti-Virus/Skype etc.
• Provide support in enrolling the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
• Deployment of device drivers and windows patch updates
• Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
• Manage the Security compliance health status of end user workstations
• Monitor security patching status and remedy deficiencies proactively
• Diagnoses, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from
Service Desk team
• Adjust configuration options as required to resolve defects identified while performing corrective action on a device
• Investigate desktop level incidents and identify root causes to be able to provide solutions.
• Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
• Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
• L2 Workstations operational support
• Monitor and report on User experience.
Report on Workstation image deployments and patch compliance metrics
Salary Range: $60,000 $70,000 Year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Distributed Systems Engineer / AI Workloads
Santa Rosa, CA jobs
We are actively searching for a Distributed Systems Engineer to join our team on a permanent basis. In this founding engineer role you will focus on building next-generation data infrastructure for our AI platform. If you have a passion for distributed systems, unified storage, orchestration, and retrieval for AI workloads we would love to speak with you. Our office is located in downtown SF and we collaborate two days a week onsite.
Your Rhythm:
Design, build, and maintain data infrastructure systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure, machine learning infrastructure while ensuring scalability, reliability, and security
Ensure our data platform can scale by orders of magnitude while remaining reliable and efficient
Tackle complex challenges in distributed systems, databases, and AI infrastructure
Collaborate with technical leadership to define and refine the product roadmap
Write high-quality, well-tested, and maintainable code
Contribute to the open-source community and engage with developers in the space
Your Vibe:
3+ years of professional distributed database systems experience
Expertise in building and operating scalable, reliable and secure database infrastructure systems
Strong knowledge around distributed compute, data orchestration, distributed storage, streaming infrastructure
Strong knowledge of SQL and NoSQL databases, such as MySQL, Postgres, and MongoDB.
Programming skills in Python
Passion for building developer tools and scalable infrastructure
Available to collaborate onsite 2 days a week
Our Vibe:
Relaxed work environment
100% paid top of the line health care benefits
Full ownership, no micro management
Strong equity package
401K
Unlimited vacation
An actual work/life balance, we aren't trying to run you into the ground. We have families and enjoy life too!
Distributed Systems Engineer / AI Workloads
San Jose, CA jobs
We are actively searching for a Distributed Systems Engineer to join our team on a permanent basis. In this founding engineer role you will focus on building next-generation data infrastructure for our AI platform. If you have a passion for distributed systems, unified storage, orchestration, and retrieval for AI workloads we would love to speak with you. Our office is located in downtown SF and we collaborate two days a week onsite.
Your Rhythm:
Design, build, and maintain data infrastructure systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure, machine learning infrastructure while ensuring scalability, reliability, and security
Ensure our data platform can scale by orders of magnitude while remaining reliable and efficient
Tackle complex challenges in distributed systems, databases, and AI infrastructure
Collaborate with technical leadership to define and refine the product roadmap
Write high-quality, well-tested, and maintainable code
Contribute to the open-source community and engage with developers in the space
Your Vibe:
3+ years of professional distributed database systems experience
Expertise in building and operating scalable, reliable and secure database infrastructure systems
Strong knowledge around distributed compute, data orchestration, distributed storage, streaming infrastructure
Strong knowledge of SQL and NoSQL databases, such as MySQL, Postgres, and MongoDB.
Programming skills in Python
Passion for building developer tools and scalable infrastructure
Available to collaborate onsite 2 days a week
Our Vibe:
Relaxed work environment
100% paid top of the line health care benefits
Full ownership, no micro management
Strong equity package
401K
Unlimited vacation
An actual work/life balance, we aren't trying to run you into the ground. We have families and enjoy life too!
Distributed Systems Engineer / AI Workloads
San Francisco, CA jobs
We are actively searching for a Distributed Systems Engineer to join our team on a permanent basis. In this founding engineer role you will focus on building next-generation data infrastructure for our AI platform. If you have a passion for distributed systems, unified storage, orchestration, and retrieval for AI workloads we would love to speak with you. Our office is located in downtown SF and we collaborate two days a week onsite.
Your Rhythm:
Design, build, and maintain data infrastructure systems such as distributed compute, data orchestration, distributed storage, streaming infrastructure, machine learning infrastructure while ensuring scalability, reliability, and security
Ensure our data platform can scale by orders of magnitude while remaining reliable and efficient
Tackle complex challenges in distributed systems, databases, and AI infrastructure
Collaborate with technical leadership to define and refine the product roadmap
Write high-quality, well-tested, and maintainable code
Contribute to the open-source community and engage with developers in the space
Your Vibe:
3+ years of professional distributed database systems experience
Expertise in building and operating scalable, reliable and secure database infrastructure systems
Strong knowledge around distributed compute, data orchestration, distributed storage, streaming infrastructure
Strong knowledge of SQL and NoSQL databases, such as MySQL, Postgres, and MongoDB.
Programming skills in Python
Passion for building developer tools and scalable infrastructure
Available to collaborate onsite 2 days a week
Our Vibe:
Relaxed work environment
100% paid top of the line health care benefits
Full ownership, no micro management
Strong equity package
401K
Unlimited vacation
An actual work/life balance, we aren't trying to run you into the ground. We have families and enjoy life too!
SAP BTP CPI Consultant
Seattle, WA jobs
Must Have Technical/Functional Skills
Bachelor's degree
Minimum 3+ years of experience in designing, development, and implementation of integration flows (iFlows) using SAP CPI
Hands-on functional configuration and design experience with SAP CPI iFlows, APIM
Proactively identify and propose business process and/or system enhancements. Act as a liaison between the client business functions and the technical team. Mentor and guide junior team members. Strong client handling and communication.
Ability to provide solutions to Business Users based on the issue
Knowledge on interfaces, cross module knowledge
Greenfield implementation Project (End-to-End Implementation) are preferable
Completed university degree
Excellent Business Communication Skill
Excellent debugging and reverse engineering skills and
Good cooperation skills and able to work cross-capability with a mix of internal and external consultants
Excellent problem-solving and analytical skills
Roles & Responsibilities
Implementation: Configuring, implementing, and maintaining the SAP BTP-CPI module
Experience in developing inbound and outbound interfaces to/from the cloud to On-Premise and Cloud instances of SAP Products
Experience in configuration and extension of standard iFlows.
Experience in defining custom iFlows, local & exception sub-processes, exception handling
Expertise in handling various integration adapters in SAP CPI (SFSF, ODATA, SFTP, IDOC, SOAP, HTTP, Process Direct, REST Adapters) to exchange messages between sender and receiver
Knowledge on developing value mapping and Groovy and using it in iFlow
Experience in handling different data conversions like JSON to XML, CSV to XML, etc.
Experience in using various CPI pallet options (integration patterns - message transformations, enricher, splitter, etc.) and experience in SAP BTP Experience in handling security artifacts, encryption, and decryption mechanisms and SSH keys
Experience with EDI integrations, API management.
Design interfaces and integration flows, and develop solutions to meet business needs
Experience in SAP Cloud Platform Integration, SAP HANA Cloud Integration, and SAP Process Orchestration
Knowledge of SAP Cloud Connector and CPI cockpit
Provide technical support and troubleshooting for applications developed using SAP CPI
Testing: Creating test data, running tests, and creating and executing test scripts
Continuous improvement: Monitoring system performance, identifying opportunities for improvement, and recommending enhancements
Base Salary Range: $100,000 - $150,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Linux Technical Support Engineer
Austin, TX jobs
Source One is a consulting services company and we're currently looking for the following individual to work as a consultant to our client, an autonomous vehicle company in Austin, TX.
Job Title: Technical Support Engineer - Contractor
Pay Rate: $34/hr (W-2)
Initial Duration: 12 months
Work Schedule: Evening shift, 2:00pm-11:00pm, Tuesday-Saturday
Description: Seeking a Technical Support Engineer to perform in-depth diagnostics on robot systems running NixOS, restore services, and clearly document and escalate incidents to development teams when needed. In this role, you'll work directly on live systems, analyzing logs, troubleshooting via SSH, and managing internal services to ensure operational reliability.
The ideal candidate is a technically curious, analytical problem-solver with strong communication skills and a methodical approach to troubleshooting. You're comfortable working hands-on in Linux environments, learning new tools quickly, and taking ownership of issues from diagnosis through resolution.
As a Technical Support Engineer, you'll:
- Diagnose onboard robot systems via SSH, performing rapid triage and resolving hardware/software issues.
- Review system health and logs (uptime, CPU/RAM/disk usage, time sync, systemd status, journalctl, dmesg) and execute updates or service restarts as needed.
- Maintain NixOS systems, verify version integrity, and complete post-update health checks.
- Use command-line tools for configuration, navigation, and log collection (grep, awk, sed, tar, nano/vim, chmod/chown, tmux).
- Conduct basic network diagnostics (ip addr/link/route) and analyze Grafana dashboards to correlate and confirm system alerts.
- Support hardware-level troubleshooting by identifying faulty components and validating replacements.
- Communicate effectively across teams using Slack and YouTrack, maintaining precise documentation of actions and findings.
Daily Tasks:
- Diagnostics on onboard systems via SSH
- Connect to robots over ssh, usage of internal pipeline utilities for check up and debug
- Working with dashboards, analyzing log files, identifying anomalies
- Perform rapid triage checking uptime, CPU/RAM/disk check-up, free space checks, time/synchronization health
Required Skills:
- Strong Linux CLI skills and comfort working on production hosts via SSH
- Proven ability to interpret system/service logs and reason from symptoms to root causes
- Practical knowledge of systemd/journalctl and basic networking tools
- Familiarity with NixOS concepts and workflows (or readiness to learn quickly)
- Clear written communication (incident notes, escalation summaries)
Senior Systems Engineer
Radnor, PA jobs
Founded in 2005, CIFC Asset Management LLC (including its affiliates, “CIFC”) is a global credit manager focused across multiple disciplines - CLOs, structured credit, corporate credit, opportunistic credit, and direct lending. Serving institutional investors globally, CIFC is a SEC-registered investment manager with approximately $47 billion in assets under management as of May 31, 2024. For more information, please visit ********************
POSITION OVERVIEW
The Sr. Systems Engineer will play a critical role in designing, implementing, and maintaining CIFC's core infrastructure systems to ensure high availability, security, and scalability. Reporting to the Co-Heads of Infrastructure, this individual will work closely with IT leadership and cross-functional teams to support business operations and strategic initiatives. The role requires 4 days per week in the office (subject to change) and demands a proactive, detail-oriented professional with deep technical expertise and strong problem-solving skills.
KEY RESPONSIBILITIES
Design, implement, and maintain enterprise infrastructure leveraging Microsoft Azure, Windows Server, and Active Directory.
Administer and optimize on-premises and cloud environments for performance, reliability, and scalability.
Ensure security compliance through identity management, patching, and adherence to regulatory standards.
Develop automation scripts and workflows using PowerShell to streamline operational tasks.
Monitor system performance, configure alerts, and respond promptly to incidents to minimize downtime.
Maintain and enhance ITSM platform for service delivery and meeting SLA targets.
Collaborate with cross-functional teams and vendors to support infrastructure projects and initiatives.
Maintain global knowledgebase, configurations, and operational procedures.
Lead assigned infrastructure projects from planning through execution, ensuring alignment with business objectives.
Support end-user requests to ensure business productivity.
Work with vendors and partners on collaborative projects.
SKILLS, EXPERIENCE & ATTRIBUTES REQUIRED
Bachelor's degree in Information Technology or related field
Advanced Certifications (e.g., Microsoft Certified: Azure Administrator, VMWare Cisco, Citrix, etc.) are strongly preferred
Strong experience with Microsoft Azure, Office 365 Administration, Windows Server, Active Directory, Group Policy, DNS/DHCP, and virtualization technologies (Azure/Hyper-V).
Preferred experience (is a plus) with Microsoft Defender, Azure Sentinel, MSSQL management, enterprise firewalls, Azure DevOps management, Kubernetes management
Familiarity with cloud networking, identity and access management, and hybrid environments.
Knowledge of Zero Trust architecture, endpoint security, and disaster recovery planning.
Excellent communication and collaboration skills; ability to work independently and in a team environment.
Strong analytical and troubleshooting abilities with a proactive approach to problem-solving.
Proficiency in PowerShell scripting, automation, and monitoring tools (e.g., Azure Monitor, PRTG).
Featured Benefits
Medical, Vision, and Dental insurance
401(k) with company match
Paid maternity and paternity leave
Tuition assistance
Disability insurance
Flexible spending accounts
SAP ARIBA
Chicago, IL jobs
Proficient level of experience and knowledge of SAP Ariba Procure-to-Pay, Spend Visibility
Experience with SAP Ariba Network
Experience with SAP Ariba Procurement Content
Proficient level of SAP Supplier Lifecycle Performance Identify, understand and define customer needs, objectives and business requirements in order to propose solutions that can best meet their requirements.
Prepare and deliver demonstrations/presentations in support of new requirements.
Before a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer in order to build relationships with the customer and understand their unique needs.
Maintain a high-level knowledge of SAP's procurement solution suite in the specialization area of responsibility.
Designs workflows specific to business process outcomes and understands how to develop and integrate a proposed solution into a customer's existing business and technical environment.
Be actively involved in the solution implementation to ensure that solutions are accurately scoped and delivered in line with customer expectations.
Become a thought leader in the Procurement Space.
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
#LI-RJ2
Salary Range-$100,000-$140,000 a year
Network and Server Administrator
Coquille, OR jobs
You are a perfect match for our Credit Union!
The Network and Server Administrator position is a key role at First Community and affords a rewarding career with competitive pay and excellent benefits. Opportunities abound to provide exceptional service while promoting our wide array of financial products and services. Employees who are successful in making referrals are eligible for monthly incentives.
Enthusiastic and outgoing individual can showcase their relationship building skills to enhance our customer banking experience. You will join a team of motivated, dedicated, and empowered employees who strive to provide superior service and conduct accurate transactions, while complying with policies, procedures, and regulatory banking requirements.
REQUIREMENTS:
This position requires a Bachelor Degree in a related field or have seven to ten years of job-related experience. An equivalent combination of education and experience may be acceptable. This position requires the individual to understand most capabilities of Windows Server including its Roles and Features. Thorough understanding of Windows Registry and File System. Linux server management. Cisco Certified Network Associate (CCNA) certification with an understanding of dynamic routing and first hop routing protocols is desired. Solid understanding of multi-tier system architecture, security and cloud services preferred.
Must demonstrate a positive attitude, professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously with exceptional interpersonal communications skills.
ESSENTIAL FUNCTIONS:
Diagnose and resolve problems associated with application software and operating systems.
Monitor network operational status and verify system availability for members and staff.
Monitor and review escalations from Security Monitoring Solutions and report to appropriate channels.
Installation and support of Windows Servers.
Installation and support of Linux Servers.
Test and deploy hardware and software.
Install, configure and maintain server\appliance hardware and software.
Review detected Risks and provide solutions for remediation or mitigation.
Monitor, test and deploy security updates and patching.
Provide escalation support and backup for Support Specialists.
Assist with management of Active Directory environment, configure Group Policies for automated deployment of applications, updates, and configuration of desktop systems.
Assist with managing and supporting network devices such as firewalls, routers and switches.
Provide guidance and solutions for surveillance system.
Handle purchasing of IT equipment, supplies.
Distribute reports and information to appropriate departments in a timely manner.
Assist in designing and implementing network & server solutions for Credit Union Services.
Provide guidance and direction to Junior Staff as needed.
Performs other duties as request by the VP of Network and Server Administration.
BASE EXPECTATIONS:
Be willing to perform any duty (beyond Essential Functions above) as assigned.
Demonstrate the ability to handle different situations; i.e., demonstrate versatility.
Recognize/listen to member/coworker requests and/or concerns and identify their needs so they may be better served.
Assist with information gathering information as required of the position and/or as requested by the supervisor.
Provide exemplary internal customer service and foster teamwork throughout the credit union.
Communicate effectively and positively with members, coworkers, and management.
Be responsible in developing and maintaining a high level of product service knowledge.
Adequately perform all operational functions to fulfill the requirements of the position and provide other support functions as requested.
Represents the Credit Union with honesty, integrity and trust at all times.
Support the mission of the Credit Union by providing excellent service to members both external and internal.
Adheres to established internal policies and procedures.
Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
WORKING CONDITIONS
Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
Potential exposure to the threat of violence at any time.
Occasional business travel may be required.
Sitting or standing for extended periods of time may be required.
Periodical work outside normal business hours may be needed.
Repetitive motions and extensive typing required.
Company's website: ******************
** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.
Auto-ApplyIT Manager - Network Site Support
Information technology consultant job at First Citizens Bank
This position will be managing a team of highly technical network engineers who will focus on the Banks Campus and Branch network connectivity. The role will be managing the implementation, optimization, troubleshooting of network related aspects of the the Branch connectivity which would include Cisco SDWAN, IOS upgrade management, complex route/switch, route advertisement, vulnerability remediation, incident management.
Responsibilities
Responsibilities
* Lead day to day Network Operations management of700 branches and 60 large campus offices, ensuring high availability and secure network connectivity.
* Manage the optimization, and troubleshooting of network solutions including Cisco SD-WAN, Verizon Managed Versa SD-WAN, Cisco routing and switching.
* Oversee proactive maintenance activities including IOS upgrades, capacity planning, vulnerability remediation, and lifecycle refresh planning.
* Monitor and optimize network performance through analytics, KPIs and real time telemetry tools.
* Drive Incident and problem management - including root cause analysis, remediation timelines and reduction of repeat outages.
* Assist with managing vendor managed services and circuit providers.
* Govern operational documentation, standard operating procedures and knowledge base updates.
* Coordinate change management activities with risk assessment and communication to business stakeholders.
* Track and report on Network Operations SLAs for ServiceNow requests, incidents and tasks.
* Support compliance efforts for regulatory requirements such as PCI, SOX and internal audits.
Leadership:
* Manage, coach and develop a team of highly technical network engineers, establish measurable goals, career progression plans and continuous learning opportunities.
* Foster a culture of accountability, high performance and operational excellence.
* Identify opportunities to improve tools, automation, processs and efficiencies across branch and campus network support.
* Champion customer-centric service delivery, ensuring stability and reliability.
Remote eligible.
Qualifications
Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering
Preferred Qualifications:
* Cisco Professional-Level Certifications (CCNP, CCIE) or equivalent experience.
* Experience managing multi provider WAN and SD-WAN technology
* Proven track record leading teams in mission critical environments.
Required Qualifications:
* 10 years experience in managing network teams.
* Advanced support experience in:
* Managed Services
* Circuit Installation and troubleshooting
* WAN and edge routing (BGP, EIGRP, OSPF)
* SD-WAN management and deployment
* Cloud connectivity
* Multi carrier circuit management (MPLS, direct internet, WAVE, data center interconnects)
* GRE / IPSEC Tunnel
Principle Accountabilities:
10% - Design, consulting and project support.
10% - Vision, Roadmaps and Strategy.
50% - BAU optimization and resolving day to day incidents
30% - Tier 4 support escalation.
The base pay for this position is generally between $102,000 and $157,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.
This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************