First Citizens State Bank jobs - 115 jobs

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office located in Raleigh, NC. The HR Service Center (HRSC) Associate Experience Representative will provide front-line customer service and support to associates, managers, and business partners for questions, issues and problem resolution on HRSC-supported services related to HR. The HRSC Associate Experience Representative will manage and respond to inquiries coming into the HR Service Center via phone and through the ServiceNow portal. They will provide basic processing support for associates as well as administrative activities in support of HR transactional functions. Working as a team, this group is the initial "front-line," single point of contact for FCB associates and managers for HR related questions. The HRSC Associate Experience Representative will serve as a client partner to provide general answers and solutions for the variety of scenarios and questions that arise and are associated with human resources initiatives and employment benefits, e.g., performance management, payroll, timekeeping, termination processing, and any HR related matters. Responsibilities * Service - Responds to general HR inquiries while ensuring compliance with all applicable policies, procedures, and regulatory requirements. Assists in HR Service Center activities such as progress monitoring, accuracy of data, and ensuring the timely resolution of service cases. Escalates cases to appropriate parties as necessary. * Operational Support - Completes all new hire I-9's and associate reverifications. Processes all requests to work abroad in accordance with Bank policy and guidelines. Assists with annual review of knowledge base articles (KBA's) and updating KBA's as required throughout the year. * Policy Knowledge - Utilizes knowledge of applicable regulations, laws, and other factors affecting the Bank's workforce to offer guidance and education on HR policies. Acts as a resource to associates and managers on the appropriate resolution of HR matters. * Program Support - Executes HR programs and projects. Ensures successful completion of all initiatives undertaken. Qualifications Bachelor's Degree with experience in Call Center and Human Resources OR High School Diploma OR GED and 4 years of experience in Call Center and Human Resources. * Preferred Area of Experience: Customer Service * Skills: Knowledge of Human Resources policies, procedures, and benefits, Knowledge of Human Resources, and labor laws. Preferred Qualifications: * Previous call center experience. * Strong customer service skills including effective communication skills (verbal & written). * Must be detail-orientated and ability to multitask effectively. * Exercises discretion in handling sensitive and confidential information. * Team focused with the ability to work effectively in a fast paced, self-directed environment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at *************************************** #LI-Hybrid

This is a remote role that may only be hired in the following location(s): AZ and NC. This position supports the product and software development teams in their adoption of the Scrum framework. Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement. Responsibilities * Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions. Facilitates communication and information exchange between external groups and the project team. Monitors project progress, provides timely feedback, and drives a culture of agility and learning. * Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track. Hosts regular sessions to share updates with product stakeholders about how the project is progressing. Ensures that the team is meeting deadlines with the desired outcome. * Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team. * Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders. Qualifications Bachelor's Degree and 2 years of experience in Project Management in an Information Technology organization OR High School Diploma or GED and 6 years of experience in Project Management in an Information Technology organization Preferred Qualifications * Experience with Jira, Confluence, MS Office Suite, MS Visio * Seasoned in any agile methodology (SAFE/KANBAN/SCRUM) * Scrum Certification Required Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

First Citizens internship program provides an opportunity for associates to gain work experience by applying classroom knowledge and delivering tangible value to an organization. The Digital Design Intern will create design solutions and perform research for digital products, services, and channels. In addition, they will have an opportunity to collaborate with designers, product owners, product managers, developers, and business stakeholders to create usable features and products for First Citizens clients. The Intern will be provided with the opportunity to contribute to UX design and research work across various projects within the team. They're encouraged to expand their knowledge and skills and take initiative to ensure thoughtful and intuitive experiences for customers. Responsibilities While a majority of the principal accountabilities are assigned by a direct manager, there is a determined effort across the Bank to make each intern a dynamic part of the team with interesting projects. The successful candidate will participate in the following areas: * Design Experience and Support (45%) * Work with other team members to support the enhancement of the Bank's digital user experience by creating and iterating prototypes, visual designs, digital design assets, user journey maps, wireframes, etc. as assigned * Ensure that digital products, services, and channels deliver an efficient, easy-to-use, accessible experience for clients * Help understand and advocate for product design that supports the needs and behaviors of the target audience to the product team * Develop an understanding of brand guidelines and apply visual elements and styles to user interfaces * User Research (25%) * Assist in conducting user interviews or surveys * Analyze research outcomes and help compile reports * Use data to help draft user personas and scenarios to inform design decisions * Perform competitive analysis to identify patterns and best practices * Collaboration (30%) * Collaborate with other design team members to create assets as needed * Work with enterprise design and product, technology, and QA stakeholders to measure product and team success * Contribute to brand guidelines and standards for the enterprise design team Internship dates: 5/27/2026 - 7/31/2026 Qualifications Required qualifications: * High School Diploma or GED and 1 year of experience * Currently enrolled at an accredited collegiate institution (during the time of the summer program) * Ability to work 40 hours per week during the duration of the program Preferred qualifications: * 3.0 minimum GPA * Strong desire to learn and grow * Studing Design, Human-Computer Interaction (HCI), Product Design, Visual Communication, Interaction Design or other relevant fields * Some practical or internship experience using design tools (Photoshop, Illustrator, Figma, Axure) and relevant practical or internship experience in user research is desired * Possess a positive attitude, naturally curious and enjoys collaborating with others * Strong verbal and written communication skills * Critical thinking skills * Ability to multitask * Ability to adapt and adjust priorities based on business needs * Ability to take direction and absorb information quickly * Self-starter, comfortable with asking questions and determining the best course of action This job posting is expected to remain active for 45 days from the initial posting date of January 16, 2026. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants The base pay for this position is $18.70 - $28.60 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may be hired in several markets across the United States. As a first line risk professional supporting the Technology Business Unit partners within ET&O organization Business Risk and Controls Advisory, this position is responsible for Business Unit (BU) risk activities and horizontal risk and control activities in adherence with the Company's Risk Appetite and Corporate Strategy. Supports the management of business risks and controls across all Technology risk types. Enables and/or monitors execution of risk policies, standards, procedures and/or program requirements. Provides advisory services to manage risks through implementation of effective controls. Facilitates effective communication between the business, the 2nd & 3rd line, and regulators. Influences achievement of shared department goals. Acts as a mentor to associates. Credibly challenge Technology Business Partners in the identification of issues, control gaps, execution of risk and control self-assessments, delivery of regulatory exam content/responses, facilitation of audit requests for responses. This position acts as a trusted advisor to the assigned Technology Business Units Partners. Responsibilities * Risk Strategic Activities - Works with Business Risk & Controls leader and Technology or Cyber senior management to oversee risk management strategies ensuring key risks are appropriately managed and are aligned. Provides Technology or Cyber business risk considerations for business/strategic plans. Reviews and challenges risk programs outputs, ensuring bank, framework, and regulatory alignment. * Business Risk Management Support - Supports the execution and implementation of policies, standards, and procedures with BU associates in alignment with the Company's risk management framework. Aids the business in identifying risks & control gaps. Leads the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Collaborates with Technology or Cyber and stakeholders to develop and execute on action plans and mitigation strategies to address root causes & prevent recurrence. Monitors the status and effectiveness of issue remediation efforts, providing regular updates and reports to senior management. Coordinates with other functions (i.e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Supports prioritization and capacity assessment, ensuring resource alignment with strategic objectives and risk management initiatives. Maintains and utilizes a deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Interpret and operationalize 2nd line requirements for business area. Collaborate with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. Ensure effective management of issues, RCSA, Control development, Operational risk events, audits, and regulatory exams in alignment with the organization's risk appetite. * Regulatory and Internal Audit Engagement - Participates in regulatory and Internal Audit inquiries, examinations, and audits in collaboration with internal stakeholders. Support the business' development of regulatory submissions, response and reporting requirements, driving accuracy, completeness, and timely submission. Independently and in collaboration with Compliance Advisory and Independent Compliance Function teams, monitors regulatory developments and findings and assess their potential impact on the organization's risk profile and regulatory compliance. * Risk Governance & Reporting - Defines BU risk reports that provide a comprehensive view of risks impacting the BU and/or extrapolates information from existing data and dashboards. Monitors BU risk and control performance. Effectively manages and summarizes top and emerging risks and actions to address impacts. Partners with Reporting program to ensure timely escalation of key indicator limits and breaches as required by the Risk Appetite Framework (RAF). Advises BU senior leadership in relevant risk governance meetings utilizing understanding of the BU operations, risks, controls and related laws and regulatory guidance. Provides feedback and collaborates on relevant governance documents to support BU activities and manage risk. Drives the implementation of program policies, standards, and procedures. Ensures timely communication around current and emerging issues and regulatory requirements. Qualifications Bachelor's Degree and 6 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 10 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Information Systems Management, Finance or Risk Management Preferred Area of Experience: Issues Management, Project Management, Control design and implementation, audit support or facilitation, Internal or External Consulting/Risk Advisory, Architecture, Technology and Cybersecurity Prior experience in a Technology or Cyber Risk Organization. License or Certification Type: CRCM, PMP, CERP, CAMS; CDPSE, ISACA CISA, ISACA CRISC - preferred Preferred Qualifications: * Experience with issue management within technology space * Experience supporting and facilitating Technology Business Unit Partners in responding and navigating through Audit inquiries * Experience supporting and facilitating Technology Business Unit Partners in responding and navigating through regulatory inquiries * Experience with supporting Technology Business Partners in creating, reviewing, and implementing, enforcing, controls * Experience ensuring adherence to control design and performance expectations within the Technology space * Experience taking ownership and providing strong issue management leadership in support of timely issues remediation * Experience with proactively identifying issue delivery gaps and escalating them to leadership in a timely manner * Knowledge of regulatory guidance pertaining to enterprise risk and operational risk, * Ability to work effectively with associates, senior management and various committees * Ability to plan, organize, and manage risk and control work independently with minimum supervision * Ability to Project manage risk and control work to support business partners * Experience working in a fast-paced environment handling urgent requests to ensure timely delivery * Experience with risk coordination, strategizing, planning, and executive update summaries * Experience generating executive level reporting * Experience with hosting meetings forums, and training and development workshops * Action oriented and driven to execute independently with little direction * Ability to manage changing requirements and navigating complex organizational structures * Strong stakeholder management and engagement * Experience in executing ad hoc initiatives that span across multiple Business Units This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $123,978 and $160,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

The Manager, Commercial Services Operations is responsible for overseeing daily commercial services operations, ensuring accurate and timely execution of ach and wire transfer files, and supporting the bank's strategic goals relative to all commercial services department matters. The Manager, Commercial Services Operations directs all operational functions of deposit and treasury related transactions including but not limited to commercial treasury implementations and ongoing support, ach transaction processing, corporate analysis, treasury billing, mobile deposit and wire processing. This position is responsible for ensuring strong policies and procedures are documented and comply with all federal and state banking regulations. This role manages commercial services operations staff, optimizes processes, and partners closely with treasury management sales, compliance/risk, product and development, accounting, and technology teams to ensure strong internal controls are implemented and adhered to daily. Specific Job Functions * Responsible for managing the Bank's Commercial Services Department and all corresponding staff members. * Serve as a subject matter expert for ACH and Wire Transfer operations. * Ensure staff members are adhering to departmental processes and procedures (including internal controls), and production performance is tracked, reported, and maintained at an optimum level. * Ensure Commercial Services policies and procedures are well documented in an easy-to-understand manner and accessible to all employees . * Responsible for development, implementation, and ongoing maintenance and support of the Bank's FedNow and Real-Time Payments services. * Ensure compliance with applicable regulations and requirements, including NACHA Operating Rules, Regulation E, Regulation J, UCC Article 4A, OFAC, BSA/AML, and internal policies. * Prepare and review operational metrics, exceptions, and loss reports. * Track ACH volume, returns, and risk exposure. * Reconcile ACH and Wire Transfer settlement accounts and resolve discrepancies. * Resolve complex wire exceptions, investigations, recalls, and claims. * Assist with audits, exams, and regulatory inquiries. * Review and respond to audit findings and implement corrective actions. * Identify operational risks and recommend process improvements. * Manages Corporate Account Takeover (CATO) program and annual client training. * Stay current on emerging fraud trends and threats. * Maintains Internet Banking Risk Assessment. * Manages customer contact regarding changes, additions, and problems with commercial services products, features, and services. * Manage third-party system upgrades and product enhancement projects for Commercial Services department. * Responsible for reviewing contract renewals, analyzing competitors' offerings, and presenting contract renewals to applicable committees in accordance with bank policy. * Actively participate in committee meetings ensuring that all projects are documented and fully discussed with status and budgetary updates. * Ensure clear guidance on expectations is well documented and communicated on an ongoing basis. * Manage staff knowledge, training efforts, and cross-training efforts to ensure support levels are maintained. * Ensure the highest level of internal customer support is provided to all employees. All requests should be documented and analyzed to ensure level of support and areas of potential improvement. Minimum Job Requirements * Bachelor's degree in business, finance, or related field is required. * AAP (Accredited ACH Professional) Certification is required. * Seven (7) years of experience in bank operations is required. * One (1) year of leadership is required. * Experience can run concurrently. * Advanced knowledge of NACHA Operating Rules and ACH workflows. * Proficiency in core banking systems and ACH and Wire Transfer platforms. * Extensive knowledge of bank's policies and procedures and internal processing systems. * Requires proven expertise in managing a successful customer service strategy in a dynamic environment; strong knowledge of modern best practice customer service model and approaches to supporting growing businesses. * Requires the ability to address production issues quickly in the short-term while maintaining strategic vision for the long-term. * Must possess strong management skills. * Must possess strong project management and organization skills. * Must possess strong written and verbal communication skills. * Must possess strong analytical and documentation review skills. * Must be proficient in Microsoft Suite. * Must be proficient at multi-task working with several software programs simultaneously. * Occasional travel is required. * Other payments or banking certifications a plus. Equal Opportunity Employer/Veterans/Disabled

This is a remote role that may be hired in several markets across the United States. This position provides change management consultation and expertise to business units within the Bank. Manages the planning and execution of change management projects to maximize adoption of newly changed processes, technology, and structures. Creates standards and processes that ensure implementation success, and monitors initiative effectiveness through key performance metrics. Collaborates with management and project teams to drive change that addresses business needs, improves efficiencies, and achieves organizational objectives. Responsibilities * Change Management - Leads change management projects including development, execution, and direction. Facilitates initiatives that impact stakeholders both internal and external to the department. Responsible for stakeholder identification and analysis, prescriptive planning, timing and channel delivery, and coordinating implementation of changes. * Collaboration - Works closely with project teams and support partners on planning, communication, and training needs to ensure successful project execution and adoption. Communicates clearly with management, associates, and wider business units in driving change across the Bank. * Business Support - Responsible for change management standards, processes, and tools. Ensures organizational adherence, monitoring compliance and communicating deficiencies as necessary. * Reporting - Utilizes key metrics to analyze, track, and report on project impact and performance. Ensures that all changes are clearly recorded and evaluated. Qualifications Bachelor's Degree and 4 years of experience in Change Management OR High School Diploma or GED and 8 years of experience in Change Management Preferred: * 8+ experience in change management or in a related role * Banking or other regulated industry experience * Prosci Change Management Certification * First-hand experience leading change during times of change saturation, i.e. larger or frequent mergers and/or acquisitions Skills: * Strong knowledge of change management principles and tools as well as development of related tactics and assessments * Excellent communication, interpersonal, and organizational skills * Strong organization skills * Ability to influence others and move toward a common goal * Flexible, adaptable, and able to work in uncertain situations * Ability to work in a complex fast-paced environment The base pay for this position is generally between $96,750 and $148,350. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: *************************************** #EJC #LI-DNI

This is a remote role that may be hired in several markets across the United States. This position provides consultative technical expertise for middleware and integration solutions within the Bank. This individual will play a critical role in driving stakeholder alignment, accelerating momentum across cross-functional teams, and supporting the development of common practices and governance frameworks that enable application teams to focus on delivery. Responsibilities Stakeholder Engagement & Momentum Building * Act as a catalyst for progress by fostering alignment across business, technology, and architecture teams. * Drive traction on enterprise initiatives by facilitating workshops, clarifying priorities, and removing blockers. * Translate complex architectural goals into digestible, actionable plans for diverse stakeholder groups. Enterprise Middleware and Integrations * Partner with product owners, developers, architects and cross-functional teams to identify, understand and business capability needs and associated roadmap * Support the rollout of middleware solutions and platforms/tools, ensuring alignment with enterprise architecture principles in support of business capability needs. Enterprise Architecture Alignment * Collaborate with enterprise architecture leadership to implement common practices and governance models. * Ensure business systems analysis efforts and associated solutions are aligned with the enterprise's Target Operating Models (TOMs) and strategic goals. Requirements Gathering & Analysis * Elicit, document, and validate business and technical requirements for middleware-related initiatives and broader architectural efforts. * Analyze current-state systems and processes to identify gaps, inefficiencies, and opportunities for improvement. Documentation & Communication * Create clear, concise documentation including process flows, use cases, data mapping and business requirements. * Communicate effectively with technical and non-technical audiences to ensure shared understanding and buy-in. Qualifications Bachelor's Degree and 10 years of experience in Information Technology OR High School Diploma or GED and 14 years of experience in Information Technology Preferred qualifications: * Demonstrated technical acumen with prior hands-on experience as a developer/Senior Analyst, enabling effective navigation of technical requirements and conversations. * Strong understanding of middleware technologies (e.g., API platforms, messaging tools, API gateways) and associate integration patterns. * Proven ability to drive stakeholder engagement and build momentum in complex, matrixed organizations. * Strong understanding of enterprise architecture principles and frameworks. * Exceptional communication and facilitation skills-able to translate technical concepts for non-technical audiences. * Experience supporting large-scale transformation initiatives is a plus. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $137,640 and $180,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. This job posting has been extended until January 23, 2026. #LI-JM1 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a hybrid role, with the expectation that work time will regularly take place inside and outside of a company office. NY The Director, Underwriting Portfolio Manager - ABL provides strategic leadership and direction to Asset Based Lending (ABL) and Specialty Finance (SpF) underwriting and portfolio management. Oversees the alignment of underwriting and portfolio management strategies with wider organizational tactics to maximize Bank earnings while minimizing risk. Ensures compliance with corporate strategy, internal policy, and applicable laws, and regulations. Responsibilities * Underwriting Oversight - Contributes and provides leadership to the ABL and SpF underwriting, approval and legal documentation process. Ensures that credit quality standards, lending targets, and compliance requirements are met. Evaluates opportunities via communication with Business Development Officers, underwriting team members, prospect and portfolio management teams and or agents and provides oversight to highly complex loan requests. Identifies weaknesses, voids, or deficits in lending processes, and develops appropriate solutions. Supports the Bank's risk and soundness objectives. * Business Support - Responsible for the development, revision, and implementation of compliant and effective strategies, policies, standards, and procedures, as it relates to underwriting and portfolio management. Advises on strategies to ensure risks are properly identified and portfolio composition is aligned with overall Bank balance sheet and appropriate for various economic environments. Monitors changes in industries, the economy and macroeconomic environment and advises executive management on potential opportunities to enhance shareholder return. * Reporting - Directs analysis and reporting efforts to support investment decision making and alignment with corporate strategy. Oversees and provides reports on strategies and risk positions to Councils and the Asset-Liability Committee (ALCO), and other appropriate parties. Ensures all activities follow regulatory guidance, Bank policies and guidelines. * Managerial Functions - Leads an underwriting and portfolio management team. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies in order to prioritize and meet objectives. Manages the performance, training, and evaluation of assigned staff. #LI-NK1 Qualifications Bachelor's Degree and 8 years of experience in Credit analysis, underwriting or Risk Management OR High School Diploma or GED and 12 years of experience in Credit analysis, underwriting or Risk Management Preferred: * Master's Degree, BS Business, Finance, Economics Banking, Finance * 6 years of Senior Secured Asset Based Lending * Negotiating term sheets and legal agreements * Lead Left and Direct borrower relationships experience * Management or formal mentorship experience * Completion of a formal credit training program If hired in New York, New York the base pay for this position is generally between $200,000.00 and $240,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may be hired in the following locations: NC, SC, PA, or OH Open to consider additional locations within the Eastern Time Zone for highly qualified candidates. The Portfolio Analyst provides critical data insights that support strategic portfolio prioritization across First Citizens Bank. This role is responsible for analyzing demand, capacity, and execution data; ensuring portfolio information quality; and delivering dashboards and reporting that guide decision-making. The analyst works closely with the Portfolio Consultant to surface trends, highlight risks, and identify opportunities for process and data improvement across the enterprise portfolio. Responsibilities * Analyze enterprise demand, capacity, resource utilization, and delivery data to produce insights that directly support portfolio prioritization and sequencing. * Develop data-driven recommendations that improve visibility into work intake, strategic alignment, funding impact, and cross-portfolio dependencies. * Identify trends, patterns, and anomalies that may impact prioritization decisions or enterprise planning. Data Quality & Portfolio Governance Support * Conduct regular reviews of portfolio data to ensure accuracy, completeness, and alignment with portfolio standards. * Flag data issues, gaps, or inconsistencies and partner with the Portfolio Consultant to drive process corrections and data governance improvements * Support the definition and evolution of enterprise portfolio metrics, KPIs, and reporting standards. Dashboarding & Reporting * Build and maintain portfolio dashboards that visualize demand, capacity, prioritization criteria, and overall portfolio health. * Publish recurring (weekly, monthly, quarterly) portfolio reports for senior leadership. * Translate complex data into clear, actionable visuals and summaries for decision-makers. PPM Tools & Systems (Clarity/Planview) * Leverage enterprise PPM tools (Clarity or Planview preferred) to extract, analyze, and validate portfolio information. * Support enhancements, configurations, and portfolio views that improve data visibility and prioritization workflows. * Partner with Technology, EPMO, and cross-functional teams to enhance data capture and reporting maturity. Qualifications Bachelor's Degree and 4 years of experience in Analytics, or Modeling, or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, or Modeling, or Reporting Additional Requirements: * Portfolio management, project analytics, PMO operations, or a similar data-driven role. * Strong understanding of demand and capacity concepts. Must be able to interpretate demand/capacity data. * Hands-on experience with a PPM tool (Clarity, Planview, or equivalent). * Advanced Excel skills, including Pivot Tables and data modeling. * Strong analytical ability with experience interpreting complex datasets. * Ability to communicate insights clearly to leadership. Preferred: * Experience with Power BI or similar dashboarding tools. * Background supporting portfolio prioritization or enterprise governance. The base pay for this position is generally between $85,350 and $147,940. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: *************************************** #EJC #LI-DNI

The Private Wealth Service and Support Specialist is responsible for providing white-glove, end-to-end processing and servicing Private Wealth clients and colleagues. In this role, you will help to increase customer loyalty and drive business development opportunities. The Private Wealth Service and Support Specialist will also serve as the operational specialist, in partnership with Private Wealth Management professionals. They will perform these duties with high proficiency and integrity, acting in accordance with the organization's risk management practices, regulatory requirements, and industry best practice standards. Primary responsibilities include Exercise reasonable diligence to understand risks associated with client product and transaction approvals/declines to limit broker dealer liability and financial loss. Independently determine business is in good order ensuring adherence with company policies, self-regulatory organizations, and state/federal regulations. Research and assist in resolving complex discrepancies relating to client accounts and trading activities. Monitor and investigate margin calls and trade extensions, taking steps to clarify or rebut with clearing firm, communicating to Private Wealth colleagues and clients, tracking to resolution. Establishing relationships with numerous teams within Citizens Wealth to service our clients, while supporting divisional business needs and maintaining a “client first” mentality. Driving innovation through curiosity and comprehensive understanding of business processes and challenges. Responsible for accurately processing daily business which includes, but not limited to, money/asset movement, account opening, closing and maintenance, margin processing, trade processing, fee processing, etc. Engaging with Wealth Managers and Customers, via inbound calls; processing requests, responding to their inquiries, and providing product and service level guidance. Delivering highly efficient transaction processing. Delivering superior results quickly and efficiently, utilizing effective time management skills. Processing customer requests to include options, equities, mutual fund, and fixed income trades. Analytical skills will ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges. Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc. Be a role model and champion for continuous process improvement and organizational effectiveness. Qualifications, Education, Certifications and/or Other Professional Credentials Hours & Work Schedule Required Qualifications Series 7; and either Series 63 or 66 Minimum of 5+years of experience in the financial services industry, including Options, Margin, Control or restricted stock support Strong customer service skills, with demonstrated success supporting clients and resolving complex issues Ability to analyze complex situations in a high risk, fast paced environment High level of technological proficiency and ability to learn new tools Strong consultative and influencing skills to enhance and enrich the client experience Strong attention to detail Ability to work independently and collaboratively as part of a team Ability to train, support, and guide team members Preferred Qualifications Series 24 and/or Series 4 Demonstrated successful stable work history Completed associates and/or bachelors college degree Hours & Work Schedule M-F: 8:00 AM ET - 5:00 PM ET - with occasional OT for evening and/or weekend hours 100% in office until fully trained then potential hybrid 4 days in office 1 day work from home

The Credit Risk Professional will be a critical member of the Home Equity Credit Risk Team, generating the statistical analysis used to inform credit strategy. Will work with our data resources to formulate policy recommendations, communicate those recommendations to important stakeholders, and collaborate with diverse teams to see those recommendations implemented successfully. Will be expected to wear multiple hats, solving problems across the full credit lifecycle and will have the opportunity to take ownership of solutions and see them through to completion in a fast-paced, challenging environment. Primary responsibilities include: * Utilize analytical and technical skills to uncover insights, develop policy recommendations, and solve critical business problems. * Work with proprietary Citizens data in conjunction with bureau data, property data and alternative data sources to shape credit risk strategy. * Analyze portfolio trends and investigate emerging risks to drive optimization of credit policy in a constantly evolving landscape. * Design statistical and mathematical models for reporting and predictive analytics. * Develop, automate and deliver regular reports and communications to senior management. * Communicate recommendations and insights to key stakeholders to influence decision making. * Collaborate with diverse teams to see strategy proposals implemented successfully. Qualifications: * 3+ years of Credit Risk experience - preferably real estate lending (mortgage and/or home equity). * 2+ years of relevant experience in a quantitative role utilizing statistical programing languages. * 2+ years Quantitative Skills - ability to develop and implement effective portfolio management routines that monitor key metrics, benchmark performance vs. peers, and identify emerging trends. * Expertise with one or more of the following technologies required: SQL, Python, R, Tableau. * Ability to drive actionable outcomes from analytical insight and effectively communicate findings and recommendations to business leadership. * Exceptional problem-solving acumen with ability to think strategically. * Time Management - ability to prioritize competing assignments and thrive in a fast-paced results orientated environment. Education: * Bachelor's degree in quantitative discipline required (Finance, Mathematics, Computer Science, Statistics, Engineering, etc.). * Masters/PhD in a quantitative discipline preferred. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Monday-Friday * Hybrid: 4 days per week onsite at a Citizens Corporate Office, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer The Banker's US Bank of the Year Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award

This is a remote role that may be hired in the following location(s): North Carolina Open to remote in several markets for highly qualified candidates. We are seeking a creative and data-driven Marketer / Journey Practitioner to join our dynamic marketing team. In this role, you will be responsible for designing, building, and executing exceptional customer experiences. You will focus on the entire campaign lifecycle, from crafting intricate customer journeys and designing compelling messages to launching and optimizing campaigns. The ideal candidate is passionate about understanding the customer and uses technology to deliver personalized, timely, and relevant communications that drive engagement and business growth. Responsibilities Customer Journey Design & Execution: * Design and build sophisticated, multi-step customer journeys using Adobe Journey Optimizer to deliver personalized, contextual experiences. * Utilize real-time event data and batch audience data from Adobe Experience Platform to trigger and orchestrate campaigns. * Configure journey activities, including conditions, wait times, and channel actions (Email, SMS, Push, In-App) to guide customers through seamless experiences. Audience Segmentation & Personalization: * Create and manage audience segments directly within Adobe Journey Optimizer, leveraging rich customer data to define target groups for campaigns. * Implement advanced personalization and dynamic content strategies to tailor messages to individual customer attributes, behaviors, and preferences. Content & Message Design: * Design and create engaging content for various digital channels. * Manage and utilize digital assets from our central repository in Adobe Experience Manager Assets to ensure brand consistency and efficiency. * Develop and integrate personalized offers using Journey Optimizer's decisioning management capabilities to deliver the most relevant proposition at the right moment. Testing & Optimization: * Rigorously test and validate all campaigns and messages before launch. Use test profiles and sample data to preview content and check personalization logic. * Leverage Litmus integration to preview and validate email rendering across popular email clients, ensuring a flawless visual experience for every recipient. * Continuously analyze campaign performance, monitor journey flows, and use insights to optimize for better engagement, conversion, and customer satisfaction. Collaboration & Workflow: * Work closely with System Administrators and Data Engineers to ensure the marketing environment is properly configured and accessible. * Collaborate with the broader marketing team, data analysts, and product teams to align on campaign goals and strategies. Qualifications Bachelor's Degree and 10 years of experience in Digital channels and products in Financial Services OR High School Diploma or GED and 14 years of experience in Digital channels and products in Financial Services Preferred Qualifications and Skills: * Proven experience in a digital marketing role with a focus on campaign management, marketing automation, or customer journey orchestration. * Hands-on experience with Adobe Journey Optimizer is highly preferred. Experience with similar enterprise-level marketing automation platforms (e.g., Salesforce Marketing Cloud, Braze, Marketo) will also be considered. * Strong understanding of customer lifecycle marketing, audience segmentation, and personalization principles. * Familiarity with creating and managing content and assets, preferably with experience using a DAM like Adobe Experience Manager Assets. * Experience with email testing tools, such as Litmus, to ensure cross-client compatibility. * Analytical mindset with the ability to interpret campaign data, generate insights, and make data-driven decisions. * Excellent collaboration and communication skills, with the ability to work effectively with technical and non-technical team members. * A detail-oriented approach with strong organizational and project management skills. * Bachelor's degree in Marketing, Communications, Business, or a related field. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at **************************************** #LI-DNI

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC and TX. First Citizens Bank is one of the top financial services providers, recognized and awarded for our customer satisfaction, sustainable profitability, and overall stability and security. Our associates make First Citizens Bank a great place for our clients to do business. Those who grow, achieve, and succeed with First Citizens Bank are those who share our core values of integrity, service excellence and stability. The Patch Management Team is a collaborative group focused on maintaining endpoint patching and security compliance across the enterprise. The team works closely with IT operations, cyber security, and support teams to ensure timely patch deployment and remediation of vulnerabilities. Responsibilities * Ensure patch compliance across all managed client endpoints (Windows/MacOS). * Perform troubleshooting of patching related issues and vulnerability remediation. * Support and troubleshoot BigFix client management and associated deployment issues. * Collaborate with IT teams to plan, test, and implement patches effectively. * Leverage PowerShell scripting for automation and troubleshooting tasks. * Provide remote support to end users for patching and endpoint-related issues. * Work with security tools such as Qualys to validate, and remediate vulnerabilities. * Maintain clear documentation and communication with end users. * Handle critical patching activities under high-pressure situations. * Follow ITIL practices for incident, change, and problem management related to patching. #LI-IK1 Qualifications Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer Preferred Skills: * 7+ years of experience in endpoint patching and compliance. * Technical Skills: * Strong knowledge of Windows 10 & Windows 11 Operating Systems to troubleshoot technical issues. * Strong exposure of MECM/SCCM and BigFix deployments, and reporting. * Strong hands-on experience with BigFix and MECM client management and end-client patching related issues. * Exposure to security tools such as Qualys for vulnerability detection and remediation. * Familiarity with patching and vulnerability remediation best practices. * Working knowledge of remote support tools (like Logmein / BeyondTrust etc.). * Strong PowerShell scripting skills. * Strong troubleshooting, analytical, and problem-solving skills. * Excellent communication and documentation skills. * Understanding of ITIL processes (incident, change, problem management). * Hand-on exposure on office tools (like Excel, Word, Power-point etc.) Nice-to-have's: * Knowledge of MacOS Operating Systems to troubleshoot technical issues. * Experience in working enterprise-scale environments with large user bases. * Good Understanding of IT standards related to patching and vulnerabilities. * Exposure to other endpoint management or security tools. Preferred Qualifications: * Experience working in the banking or financial services industry is a plus. * Experience with enterprise applications specific to the banking industry. * Knowledge of issue tracking and reporting tools like Jira, or Confluence. Soft Skills: * Excellent written and verbal communication skills, including the ability to communicate complex technical concepts to non-technical person. * Strong analytical and problem-solving skills, with a methodical approach to troubleshooting. * Ability to work independently and as part of a team in a fast-paced environment. * Self-motivated, with a "can-do" attitude and comfortable working with minimum instructions. * Strong customer service skills and a customer-focused mindset. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

Originates commercial loans, promotes commercial banking institution and its lending and depository services to the community and helps to identify and serve the community's financial needs by participating in community activities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Solicits commercial loans and deposit relationships for the commercial banking institution. Informs prospective commercial loan clients of the institution's underwriting guidelines and applicable government regulations. * Takes loan applications, negotiates terms and closes loans on major projects and substantial loan requests. * Evaluates and negotiates potential customer loan requests and makes loan approval recommendations to management, including analyzing applicant's credit history, repayment capabilities, and collateral specifications. * Communicates complex approvals or denials to the borrower. * Markets the commercial banking institution's ancillary products and services to clients. * Manages the clients banking accounts for the life of the client's relationship. * Actively participates in the institution's community activities and maintains close contact with local business owners, potential high net worth clients and prospects. * Commercial and industrial lending experience a plus. Job Requirements * Bachelor's degree in business, finance or related field. * 10+ years of experience in a commercial banking setting. * Knowledge of commercial lending policies and procedures including state and federal regulations. * Strong sales, organizational and interpersonal communication skills. * Excellent oral and written communication skills in order to effectively communicate with customers about the commercial banking programs and policies. * Strong financial and analytical skills. Equal Opportunity Employer/Veterans/Disabled

This is a remote role that may only be hired in the following locations: CT, DE, IA, IN, KS, KY, NC, NH, OH, PA, RI, SC, VA, WV, PA, WI, AZ, FL, GA, MI, MO, TN, TX. We are looking for a hands-on IT Manager to join the Consumer Loan Origination Systems team at First Citizens - we enhance and maintain software solutions that support over 600 branches and thousands of users within the FCB General Bank. Responsibilities * Directly manage a team of QA, Business Systems Analysts, and Software Engineers that develop and support a set of Consumer Loan Origination systems * Serve as Technical Owner for a suite of Consumer Loan Origination systems - you will be responsible for development and design leadership, being the public face of IT for those systems, and ensuring up-to-date maintenance and compliance with all Bank requirements * Provide project leadership for medium to large sized projects as needed * Create consistent and maintainable processes to ensure quality code and configuration is deployed * Partner with Product and Business stakeholders to understand and execute key business requirements * Support production systems through managing a tier-3 support structure to ensure that systems remain stable Qualifications Bachelor's Degree and 6 years of experience in Applications development, applications analysis or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis or systems engineering Preferred: * Experience with Loan Origination Systems, especially if within large financial institutions * Direct management experience, especially within a software team * Experience with vendor management, including escalation support and contract management * Strong understanding of coding and configuration best practices, including SDLC within regulated environments * Experience leading and guiding the development of Systems Analysts and Developers, from technical design to code/configuration quality and beyond * Expert-level communication, both verbal and written * Ability to quickly gain confidence and respect from others * Experience working within a Large Financial Institution (LFI) or other similarly regulated environment * Experience with Agile/Scrum methodologies * Experience working with and/or managing a mostly-remote team * A high sense of personal agency - you do not wait for others to identify areas of opportunity, you actively seek them out and drive yourself and your team to execute. * Leadership experience - this does not have to be direct people management, but you should stand out as a leader and mentor to others around you. * Software Implementation experience - you know what it means to work on medium to large software implementation projects, and you understand what it takes to maintain and implement software in a production environment * Experience supporting software applications in a development environment, particularly within the banking/financial services sector * Appreciation for clear, concise requirements - you can identify when requirements are ambiguous or confusing and will drive for clarity * Drive to constantly learn new things - we are a fast-growing bank and this team will evolve significantly over the next 3-5 years Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may only be hired in the following location(s): AZ, FL, GA, NC, and TX Silicon Valley Bank (SVB), a division of First Citizens Bank, is the bank of the world's most innovative companies and investors. The Software Test Engineer is a vital role for the implementation and establishment of a quality process in our IT Testing organization. This individual leads efforts for testing organization in support of the SVB business teams. This role is an active partner in test design, planning and execution working on multiple projects and department initiatives. Supports and ensures successful delivery of organizational transformation and goals across all business verticals at SVB, delivering high quality product for our clients. This role requires coordination with team across multiple time zones for global projects and working with teams located around the world. Responsibilities * Responsible for the overall quality of IT projects and changes through execution of all aspects of the Software Development and Testing Life Cycle * Lead, develop, monitor and execute test activities projects and department initiatives * Work closely with development and business partners to ensure timely collaboration and resolution * Review and understand project or application requirements * Prepare test documentation (test strategy, test plan, test summary report, test cases, defects, daily status reports * Manage and create test data adhering to PII rules * Work closely with globally distributed teams to ensure continuous support and test execution in various time zones * Facilitate daily triage/scrum meetings, follow defect through closure * Assist in building, configuring and managing test environments * Monitor environmental impact, communicate potential risks, provide mitigation plan * Provide requirement traceability metrics * Implementing test automation utilizing current frameworks and tools * Demonstrate thought leadership through identifying process inefficiencies and implementing creative solutions with a spirit of collaboration Qualifications Bachelor's Degree and 4 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 8 years of experience in Systems engineer and systems programmer Preferred Qualifications: * 3+ years of Software Quality Assurance experience * Strong knowledge of programming using OOPS concepts * 3 Years of experience in Testing Mobile apps on iOS and Android * Hands on experience in Selenium Web driver. * Strong client Server / Web and mobile QA experience * Good SQL skills (oracle/Postgres) * Knowledge in testing API's using Postman and automating API testing * Should have relevant experience in testing NATIVE/HYBRID mobile applications. * Demonstrated experience with Mobile Automation (Appium) preferred * Defect Tracking via different defect tracking/management tools (specifically JIRA) and Automation Testing Tools (Functional Regression and system Testing) * Experience in root cause analysis and defect diagnosis techniques. Ability to document software defects, and report defects to developers and project manager * Strong knowledge of Agile and Iterative software development life cycle practices * Streamline the testing process by introducing automation, leveraging tools and setting goals to reduce time and effort * Demonstrate solid domain knowledge in Digital Banking applications Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may be hired in several markets across the United States. We are seeking an experienced third-party risk professional to report to the Director of Third-Party Risk Oversight (TPRO). This role is critical in implementing and advancing oversight of a robust Third-Party risk framework, ensuring alignment with regulatory requirements and corporate objectives. The ideal candidate will have a strong background in Third Party risk, Third Party resiliency, operational risk management, and data-driven reporting. This position requires strong initiative, strategic thinking, and collaboration skills to support risk management efforts across the company. This role has key responsibilities for implementing organizational change through the development and execution of the Enterprise Risk Management and Operational Risk Management frameworks. * Develops and prepares Third Party reporting, metrics, and data to enhance the identification and management of risk. * Executes monitoring activities and recommends enhancement of frameworks through innovative tools or processes. * Provide effective challenge of Operational Risk Events, Loss Monitoring, and Risk Acceptances. * Develops collaborative partnerships with internal departments, external auditors, regulatory agencies, and other stakeholders to enhance cross-functional risk management capabilities. * Builds influential relationships with senior management within business units and supports escalation to board committees. * Effectively support one or more of the following Third-Party Risk Oversight activities: * Oversight of Cyber Risk Events and Third-Party vulnerabilities. * Execution of Third- and Fourth-Party oversight through committees, councils and working groups. * Collaboration in the development of approaches for evolving risks such as Artificial Intelligence and Third-Party Resiliency. * Execution of reviews over New Products and Services involving Third Parties. * Facilitation of Regulatory and Internal Audit requests and exams. Responsibilities * Responsibilities: * Governance * Develop, implement, and maintain an effective Third-Party risk governance framework that aligns with regulatory and industry standards. * Assist in the monitoring and effective challenge of risk governance processes, ensuring consistent risk management practices. * Aid in routines associated with effective committee management and outcomes. * Risk Appetite and Framework * Maintain the management processes to support the ongoing reporting of and efficacy of the organization's operational risk appetite. * Ensure alignment between risk appetite and strategic goals, fostering a balanced approach to risk taking. * Collaborate with stakeholders to review and adjust risk appetite as needed, ensuring responsiveness to evolving internal and external conditions. * Risk Reporting * Design and deliver comprehensive risk reports, dashboards, and analytics for senior leadership and board-level reporting. * Enhance reporting capabilities to provide actionable insights into risk exposure, emerging risks, and key trends. * Establish and manage the processes to ensure data accuracy, consistency, and transparency in all risk-related reporting and communications. Qualifications Bachelor's Degree and 6 years of experience in Enterprise Risk or Operational Risk, and Project Management or Internal/External Consulting OR High School Diploma or GED and 10 years of experience in Enterprise Risk or Operational Risk, and Project Management or Internal/External Consulting Preferred Qualifications: * In-depth knowledge of Third-Party risk, risk appetite methodologies, and regulatory requirements. * Proven experience in risk reporting and analytics, with strong data interpretation and communication skills. * Background in Third Party resiliency or Third-Party cyber risks preferred. * Experience with building out new processes, documenting procedures and monitoring successful execution of activities. * Exceptional communication, collaboration, and strategic thinking abilities. * Strong understanding of the financial services industry, operational processes, and risk mitigation techniques. * Strategic thinking and ability to align risk practices with business objectives. * Excellent communication and presentation skills, with the ability to influence and engage peers and stakeholders. Strong analytical and critical thinking skills. This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. The base pay for this position is generally between $110,000.00 and $160,000.00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. First Citizens Bank offers an exciting summer internship program that provides development opportunities and hands on work experience while creating a talent pipeline for the Bank. Our interns will apply classroom knowledge in a corporate environment while making a positive impact across the organization and the communities we serve. Come help First Citizens build for the future! The Corporate Strategy Analyst Intern will play a key role in First Citizens' strategic planning process, including the development of a multi-year strategic plan, formulation and prioritization of strategies, and monitoring of the execution of strategic initiatives to achieve its goals. Responsibilities In this role, you will: * Be part of a dynamic team with interesting projects. * Accountabilities can and may include areas such as research, analytics, projects, strategy, process review and improvement, as well as technology enhancements and support. * Assist in drafting written deliverables (Word memos and PowerPoint presentations) for effective communication with senior internal stakeholders * Assist with developing workplans and coordinating with cross-functional teams to develop strategic initiatives. * Attend professional development sessions, informational sessions, networking and community service events. * Have a dedicated manager and program manager to help you navigate the bank and the internship program. * Be assigned a project, designed to improve a specific process or solve a problem that you will present at the close of the internship. * Prepare a wrap-up presentation to be shared with the division leader and other key stakeholders in the company to outline your accomplishments and experience during the internship Internship dates: 5/27/2026 - 7/31/2026 Qualifications Required qualifications: * High School Diploma or GED and 1 year of experience * Currently enrolled at an accredited collegiate institution (during the time of the summer program) * Ability to work 40 hours per week during the duration of the program Preferred qualifications: * Rising seniors * 3.0 minimum GPA * Strong desire to learn and grow * Have strong business acumen being able to conceptualize how things work in the business environment * Strong written communication * Organized and detail oriented * Possess a positive attitude, naturally curious and enjoys collaborating with others * Strong verbal and written communication skills * Critical thinking skills * Ability to multitask * Ability to adapt and adjust priorities based on business needs * Ability to take direction and absorb information quickly Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************

This is a remote role that may be hired in several markets across the United States. The Senior Risk Program Manager position for Incident Management sits within First Citizens Bank's Enterprise, Technology & Operations (ET&O) organization. The role is a First Line Risk Management position with a primary focus on governing ET&O's Incident Management program. As a First Line risk professional, the role is responsible for managing business risks and controls across all risk types as required by risk policies, standards, procedures and/or program requirements. To provide effective governance, subject matter expertise is essential, and a successful candidate must possess strong knowledge of Incident Management processes preferably in both the First and Second Line. Responsibilities * The primary responsibility isto develop and execute a First Line Incident Management Governance Program that supports all business units within ET&O. * Business Risk & Controls Knowledge and Expertise - Develops and maintainsa deep understanding of the complexities inherent in the organization's business environment, including industry markets, products, services, client-base and competitive landscape. Ability to analyze and interpret business trends and drivers to identify underlying patterns, interdependencies and emerging opportunities. Collaborates with cross-functional teams to assess the impact of external factors including regulatory changes, market disruptions or business operations and strategy. * Risk Program Execution - Supports the implementation and maintenance of the BU's risk management framework. Assistsin the composition and regular maintenance of policies, standards and procedures that support risk program execution. Supports a book of work to identify gaps and assess capacity, ensuring alignment with strategic objectives, prioritization of risk management initiatives, and execute effective root cause analysis. Aids in the tracking and resolution of issues across the organization, ensuring timely escalation and remediation. Produces regular metric-focused and thematic updates that detail the effectiveness of issue remediation efforts. Coordinates with other functions (e. Compliance, 2LOD) to ensure alignment with broader risk management and governance objectives. Support other risk programs including but not limited to Issue Management, Operational Risk Events, and Model Risk Management. * Regulatory Engagement - Supports regulatory inquires, examinations, and audits in collaboration with internal stakeholders. Coordinates regulatory submissions, response, and report requirements, ensuring accuracy, completeness, and timely * Risk Governance & Reporting - Maintainsrisk reporting frameworks, dashboards and metrics to provide senior management with timely and actionable insights into risk profile and risk management activities. Prepares regular risk reports and presentations summarizing key risk indicators, risk trends, emerging risks, and risk mitigation efforts for financial and non-financial risk stripes. * Foster a culture of teamwork, trust, respect, and inclusiveness. Qualifications Bachelor's Degree and 8 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk OR High School Diploma or GED and 12 years of experience in Financial Services, First Line Risk Management, Enterprise Risk or Operational Risk Preferred Area of Study: Finance or Risk Management Preferred Area of Experience: Incident Management in financial industry License or Certification Type: CRCM, CERP, CCIM, CISM, GCIP - Preferred Preferred Qualifications: * Incident Management in financial industry * Experience in both First and Second Line program build and execution * Experience with data mining * Experience with project management * Knowledge of risk techniques, practices, and control frameworks * Knowledge of various banking and government regulatory requirements and processes * Knowledge of regulatory guidance pertaining toenterprise risk and operational risk * Ability to work effectively with associates, senior management, and various committees * Preferred Large Financial Institution (LFI) experience. #LI-JM1 This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina, the base pay for this position is generally between $123978 and $165,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at ****************************************