First Commonwealth Bank jobs - 698 jobs

Assists SBA Business Development Officers (BDOs) in managing a loan production portfolio by meeting with clients, and collecting financial information, reporting collection Activity, and assisting with collecting loan request information. Acts as a contact person when the BDO is not immediately available and provides direct client service. Expands or deepens client relationships by participating in sales calls as assigned, identifying client needs and making product recommendations and making proper introductions to business partners. May prepare initial term sheets and proposals, commitment letters, order 3rd party reports, and coordinates closings for new loans and modifications with guidance from the BDO. Works closely with the BDO to ensure the risk management of each client relationship is in compliance with policy and procedure, as well as commercial and regulatory guidelines. Essential Job Responsibilities__________________________________ 1. Assists BDOs in managing existing relationships by performing the following: a. Collects and tracks all required financial information for the Credit Department to prepare an analysis. Reports collection activity to management in a timely manner. b. Responds to credit questions, making contact with the client when necessary. c. Acts as a contact person when the BDO is not immediately available. d. Becomes familiar with structure of loans in order to answer questions from clients, Credit Analysts, or management. e. Provides direct service to SBA Portfolio clients on all of their banking needs with respect to deposit, loan and other miscellaneous products and services, including (but not limited to): i. Answering questions on loans and other accounts, assisting with loan payments and collecting past due loan payments as needed. ii. Coordinates the processing of advances from lines of credits or multi disbursement credits including preparing and initiating wire transfers. iii. Working with branches to set up accounts or other services and introducing clients to branch staff. iv. Researching issues, providing solutions and preparing maintenances. v. Working with Treasury Management to establish lockboxes, if required. 2. Builds client relationships by identifying client needs, recognizing cross-sell opportunities and communicating to BDO and/or making proper introductions to business partners. 3. Assists in preparing initial term sheets and proposals for new loans and modifications to existing loans with guidance from BDO. 4. Assists in preparing commitment and Reg B letters for new loan requests with guidance from BDO 5. At the request of the BDO or SBA Closing Coordinator, may order 3rd party reports in advance of new loan approval as needed, such as appraisals, environmentals, IRS Transcripts, etc. 6. Coordinates loan and modification closings by performing the following: a. Assists in the preparation of the required pre-closing documents needed for the in-house loan documentation to begin (e.g., commitment letter, application, Reg B Letter, Good Standing Searches, etc.) b. Coordinates with the SBA Closing group for ordering 3rd party reports such as Property Reports and flood determination, etc. c. Coordinates with SBA closing group for completing UCC Search to prepare UCC Summary and works with Secured Credit to order an appraisal (if applicable) d. Obtains all invoices, descriptions, Serial numbers, etc. if equipment is being purchased. e. Coordinates loan closings and fundings with all necessary parties, including SBA Closing, BDO, borrower, title companies, counsel, borrower's counsel, and the Wire Room, when applicable. f. Coordinates with the BDO, client, and SBA Closing Group on collecting and completing all Closing Checklist items. g. Coordinates necessary internal documents needed for the closing and funding of new loans, i.e., wire instructions, wire form, upload documents, Disbursement Authorization, etc. h. Communicates with the SBA Closing group to ensure that funding of the loan occurs in a timely fashion and works out any issues that may arise. Checks status of funding and notifies all necessary parties when it has occurred. i. Works with Serviced Loans and Secured Credit to provide necessary information for closing participations, fully-followed transactions, and real estate transactions. j. Checks system to ensure that the loan(s) were uploaded properly. 7. Follows proper policies and procedures to authenticate clients for all requests. Verifies identity and ensures that the appropriate authorized individual has submitted the request and has provided supporting documentation to prevent fraud. 8. Works closely with the BDO to ensure the risk management of each client relationship is in compliance with policy and procedure, as well as commercial and regulatory guidelines. 9. Prepares information as needed for committees, including the Criticized Assets Committee and for semi-annual loan reviews. 10. Prepares and maintains accurate records of all client service calls as made and meetings held with present and prospective clients. 11. Collects items requested by Audit pertaining to assigned portfolio. Follows-up on Audit Findings. 12. Other duties as assigned. Bona Fide Occupational Qualifications___________________________ 1. Minimum of two (2) years related experience required. 2. Associates degree in a related field or equivalent work experience is required. 3. Excellent MS Word and Excel skills, Customer Service and communication skills, ability to work as a team player and to prioritize work effectively are all required. 4. Knowledge of required financial information and a good understanding of loan structure are required. 5. Strong computer skills with the ability to learn internal systems are required.

The Senior Loan Administrator will be responsible for performing various administrative duties to provide consistent, high-quality service to Corporate Banking customers in a highly personalized, professional, and timely manner. This individual will work with commercial lenders to grow and maintain the Corporate Banking loan portfolio. The Senior Loan Administrator will also work with various departments to process new loan requests and annual loan reviews. Qualifications: * High School Diploma/GED required. College degree preferred. * Two years of banking or administrative experience required. Commercial lending, residential lending, or consumer lending experience desired. * General bank operational knowledge, including commercial loan systems and customer information systems, is preferred. * Ability to apply job knowledge and good judgement in problem solving and decision-making situations. * Must have excellent written and verbal communication skills, which includes professional grammar and demeanor. * Ability to prioritize, work under pressure and meet critical deadlines. * General working knowledge of Microsoft Word and Excel. * Good typing and proofreading skills with strong attention to detail. Principal Activities and Duties: * Assist commercial lenders in processing new loan requests by ordering appraisals, credit reports, property reports, flood reports and other various items needed for the transaction. * Assist commercial lenders with portfolio maintenance and exceptions (e.g., loan documentation, financial statements, insurance, collection of monthly borrowing base certificates, etc.) * Prepares commercial loan system input worksheets to establish new accounts and service existing accounts. * Creates and maintains credit files, including scanning and indexing all credit files into Nautilus. * Works closely with Commercial Loan Operations, Underwriting and Credit departments. * Interacts with Dollar Bank's legal department and outside counsel, when necessary, to prepare loan documentation and oversee loan closings. * Assist commercial lenders and the legal department on delinquent accounts and workouts. * Compose internal memos and external correspondence. * Strengthen customer relationships through timely and efficient response to their needs. * All employes have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. * Perform other duties, as necessary. Salary Range: 45,000-58,000

The Private Banking Business Unit Head for Dollar Bank's Cleveland Market will have primary responsibility to significantly grow the Private Banking loan and deposit portfolio in Northeast Ohio. Execution will occur by providing a high-level of service to existing customers to ensure retention and growth of relationships and through acquisition of new customers. The Division Manager will also be responsible for leading and developing a high performing lending/sales team of loan officers, underwriter(s), and administrators in the Northeast Ohio market. Qualifications: Bachelor's Degree required. Will consider commensurate experience. MBA or relevant financial professional license/certification preferred. Minimum 5 years of direct leadership and management experience of professional employees required. Proven networking skills with high-net-worth clients and centers-of-influence (i.e., attorneys, CPAs, and wealth managers). Engagement is paramount to increasing Bank visibility in the market and communities we serve. Strong analytical skills with the ability to analyze business and individual financial statements and tax returns. Ability to execute sound judgement and decision making that is always in the best interest of the Bank and customer. Exceptional verbal and written communications. Ability to plan strategically and execute goals. (Goal targets are assigned and SVP will be responsible for plan development and leading a team and individuals to meeting targets. Ability to pivot and adjust as markets change and the Bank's priorities change. Lead by example as a role model of appropriate time management and professional demeanor. Team player mentality Savvy and disposition to work with and build relationships with Senior Management team in Cleveland and Pittsburgh Markets, and with all lenders and administrators Bank-wide. Proven track record of underwriting both commercial and retail loans. Proficient knowledge of products and services offered by financial institutions, including Dollar Bank. Principle Activities and Duties: Management of the Private Banking loan and deposit portfolio in Northeast Ohio to include developing a department business plan and setting and monitoring goals for the department, officers and supporting personnel. Responsible for ensuring the operational integrity of the Division. This covers, among other things, preparation of accurate and professional loan proposals for review and approval by Senior Management and the Credit Committee, as well as managing pricing and fees; collections; and complying with government regulations for retail and commercial products. Ensure collaboration between Private Banking lenders and Dollar Bank managers and lenders in other business units, including branch personnel, with respect to referrals and calling efforts Collaborate with the Marketing Department to create collateral reflective of the benefits of banking with Dollar Bank. Generate leads for Private Banking, as well as for business units. Assist Private Banking Lenders and colleagues in other business units with closing business, when needed. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Compensation: 170,000- 220,000

The Community Development Specialist will assist in preparing, administering and promoting Dollar Bank's Community Development outreach services (i.e. homeownership training and credit enhancement programs) and activities aimed at community partners/collaborative groups, civic groups, small and non-profit businesses and a variety of other grassroots' type organizations. This individual will provide a wide variety of administrative functions under the direction of the VP, Community Development involving work of a confidential and complex nature and have frequent contact with personnel outside the department and outside the bank including customers, non-profit and civic group representatives, media and foundation representatives, public officials, and vendors. As such, this individual must be capable of working independently with limited guidance and be able to handle sensitive matters with discretion and confidentiality. Flexibility and a willingness to assist others in overflow workload situations are key elements in the successful performance of this job. Qualifications: * High School Diploma/GED required. College Degree preferred or equivalent experience in mortgage or banking. * Minimum of (2) years administrative experience required. Previous experience working for a financial institution preferred. * Mortgage, credit counseling or lending experience preferred. * Knowledge of Bank operations, functions and organization preferred. * Must be proficient in Microsoft Office products (Candidate will be tested). * Communicate clearly and concisely, both orally and in writing. * Establish and maintain effective working relationships with those contacted in the course of work. * Strong interpersonal skills required. * The ability to handle multiple tasks simultaneously, work efficiently under pressure and adhere to deadlines. * A demonstrated ability to analyze problems, propose solutions, simplify complicated issues and maintain accuracy. Principle Activities and Duties: * Serve as departmental point of contact in response to inquiries regarding eligibility for enrollment in Dollar Bank's Credit Enhancement (CEP) Program. * Manage departmental registrations for Community Development's attendance at events, group meetings and orientation sessions. * Attend evening and weekend events as required * Represent the bank at educational seminars, workshops, and housing programs with state, local, and non-profit housing organizations promoting financial literacy, community development mission, homeownership, and /or credit. * Review Home Ownership Program applications. * Actively researches for new community development partnerships that align with Community Development mission. * Order and review credit reports as requested. * Maintain updated filing/purging system to keep accurate count of program clients. * Monitor and reconcile various Community Development related accounts, i.e. matched savings accounts, field workshop reports. * Manage database of new clients via computer and create customer records. * Assist Community Development Officer with clients and follow-ups as needed. * Work in conjunction with Marketing Department on departmental booklet ads for events. * Develop and maintain supply of Credit Enhancement Program (CEP) workshop materials, Fast Track Homeowners training and credit presentation packets. * Prepare for exams from the Office of the Comptroller of the Currency (OCC). * Verify/Investigate organizations as 501 (c3), non-profit. * Prepare and send notifications/official letters to approved organizations. * Assist VP with contribution budget preparation and monitoring. * All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Compensation: 45,000-54,000

The Personal Banker II plays a key role in providing exceptional customer service and building lasting relationships with clients. This position involves engaging in meaningful conversations to understand customer needs and recommending tailored banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. In addition to delivering personalized financial solutions, the Personal Banker II participates in a comprehensive retail training program designed to develop the skills necessary for a consultative sales approach. This training ensures the ability to make informed recommendations that enhance the customer experience and support their financial goals. Qualifications: * High school diploma/GED required. * College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required. * Ability to travel as needed to training. * Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency. Principal Activities and Duties: * Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs. * Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts. * Perform teller transactions and other routine operational tasks, adhering to established branch operational processes and procedures. * Maintain an acceptable balancing record while processing transactions in an accurate and efficient manner. * Arithmetic skills to count money accurately. * Computer literacy to access account information and process transactions. * Develop a thorough knowledge of Bank products and guidelines by attending the required classes. * Maintain a professional appearance and conduct yourself in a professional manner at all times. * Maintain the highest level of professional integrity and ethics. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

The Branch Officer I participates in a comprehensive retail training program while working toward personal business development and sales objectives. In this role, they are responsible for building and leading a motivated sales and service team, ensuring each team member contributes to the branch's success through a consultative sales approach. The Branch Officer I focuses on enhancing team performance by providing individualized coaching and holding each member accountable for their goals. Additionally, this role actively drives business growth through various proactive initiatives, including participation in community events and business networking opportunities. Qualifications: * Candidate must have one of the following: o Bachelor's Degree with four years as a Branch Manager or seven years of solid managerial experience with sustained consistent performance, preferably in a retail or retail banking environment, including experience managing staff, coaching, and meeting sales goals. o High School Diploma/GED with seven years of solid management experience in a retail setting or three years of experience specifically as a Branch Manager in retail banking. * Strong retail banking and business development experience preferred, with a demonstrated ability to deliver outstanding customer service and exceed sales goals. * Demonstrated capacity to build and maintain a strong community presence, contributing to both new and existing business growth opportunities. * Ability to travel as needed to training. * A valid driver's license and access to a reliable vehicle is required. * Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency. Principal Activities and Duties: * Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values. * Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships. * Actively support customer engagement by adhering to the Bank's service behaviors. * Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads. * Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity. * Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback. * Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events. * Consistently achieve all established customer service goals and targets. * Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction. * Arithmetic skills to count money accurately. * Computer literacy to access account information and process transactions. * Develop a thorough knowledge of Bank products and guidelines by attending the required classes. * Maintain a professional appearance and conduct yourself in a professional manner at all times. * Maintain the highest level of professional integrity and ethics. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Compensation Range: 66,000-75,000

Serves as a senior technical lead for application security pen tests, secure code reviews, application design reviews, threat modeling, and processes, tools, and security automation for the Corporate Information Security (CIS) Cyber Application and Cloud Defense team. Works closely with cloud, SaaS, and policy as code programs to ensure secure configuration baselines are defined, implemented, and monitored. All associated efforts are to promote and advance information security processes and culture, and must reflect compliance with best practices, applicable federal and industry regulations, as well as company information security policies and standards. Job Description Required Qualifications: Bachelor's degree preferred; equivalent experience of 8 or more years of combined experience within information technology or information security is acceptable Qualified candidate will include 8+ years of broadly based progressive experience in information systems or information security environments or software engineering Qualified candidate must have experience or be well-versed in development technologies such as Java, Node, or .NET frameworks and have a thorough understanding of web application design and frameworks. Qualified candidate must be able to perform comprehensive static, dynamic, and manual application testing following industry-standard testing methodologies and has experience with one or more application review tools such as Snyk, Fortify, Checkmarx, Veracode, Burp Suite, Webinspect, Prisma Cloud, Prisma Compute, Cortex Cloud, CI/CD pipelines, or GitLab security scanners. Ability to be a technical lead for an enterprise-wide information security program and processes related to comprehensive application security testing, secure application design, application threat modeling, cloud security, SaaS security, and AI security. A strong drive to follow new and emerging technologies and application design patterns, assess potential risks, and proactively drive adoption and implementation of appropriate controls by development and infrastructure teams Must be able to use command line tools on Mac workstations. Ability to write shell scripts, python scripts, PowerShell scripts, CI/CD pipeline tasks and implement automation workflows using APIs Ability to build and sustain collaborative relationships with multiple constituencies Ability to translate information security terminology into terms understandable to diverse groups Excellent written and oral communication skills Excellent analytical and problem-solving skills Excellent facilitation and negotiation skills Ability to work independently Ability to multi-task and manage competing priorities Detail oriented Commitment to teamwork Ability to drive Continuous Improvement efforts Preferred Skills Background in application security, application design patterns, DevSecOps practices, cloud security, DevSecOps practices, SaaS security, and AI security Strong technical knowledge of application development practices and ability to work closely with development and infrastructure teams Ability to threat model applications and emerging technologies Knowledge of existing AI design patterns, risks, and controls Knowledge of AI-related attacks and ability to pen test applications using AI technology Able to guide application and infrastructure teams on application security remediation Able to manage development projects with work intake, sprints, and planned releases Background in information security and or organizational communication within the financial services industry Understanding of federal and industry regulations associated with information security, such as Sarbanes-Oxley, HIPAA, GLBA, etc. Understanding of application security and cloud security frameworks and standards, such as NIST, CIS, CSA, OWASP, etc. Knowledge of systems architecture such as network and distributed systems, and or mainframe systems Knowledge of security services such as firewalls, IDS, vulnerability assessment, and authentication Professional certification (GWAPT, OSWE, BSCP, CISSP, or Google Professional Cloud Security Engineer) is desirable Essential Job Function: Conducts comprehensive application security testing Participates in application threat modeling and tabletop exercises Coordinates the development, implementation, and administration of application security policies and standards Coordinates and oversees the work of junior team members in application security Development and other operational tasks to maintain the Application Security testing and DevSecOps program within the Cyber Application and Cloud Defense team Coordinates remediation prioritization and triage efforts for the application security program Coordinates the development, implementation, and promotion of effective information security awareness within the organization with the goal of making all employees, contractors, alliances, and other third parties security aware Monitors compliance with the organization's information security policies and standards among employees, contractors, alliances, and other third parties, facilitating remediation by referring problems to appropriate department managers for resolution Promotes the availability, integrity, and confidentiality of company data, regardless of medium Provides direction, guidance, and opinions regarding information security awareness, communication, policies, and standards Assists with the development of information security training to all employees, contractors, alliances, and other third parties, as required. Ensures sponsored training conforms to existing policies and standards Directs the timely dissemination of information security information Serves as an internal information security consultant and liaison to all areas of the organization as a daily activity Communicate the practical implications of information security decisions, issues, and plans to the organization Monitors advancements in information security methodologies and technologies Monitors changes in legislation standards that may affect information security Participates in enterprise-wide information security architecture discussions, as required Selects and or works with external vendors, outside consultants, and other third parties to improve information security, as required Attends conferences and training as required to maintain proficiency COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/21/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Hybrid

The Branch Manager Trainee participates in a comprehensive retail training program while working toward individual business development and sales objectives. This role is responsible for building and leading a high-performing sales and service team, ensuring that each member contributes to the branch's success through a consultative sales approach. A key focus of the Branch Manager Trainee is developing team members through individualized coaching sessions and holding them accountable for overall performance. Additionally, this role actively drives business growth through proactive initiatives, including participation in community events and business networking opportunities. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank's East Branches. These branches include Beachwood, Eastlake, Euclid, Maple, Mayfield, Mentor, Painesville, Richmond, University Heights. Travel reimbursement is provided after a specific mileage threshold is met. Qualifications: * Bachelor's Degree with two years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals. Will consider High School Diploma/GED with six years of management experience in a retail environment including managing a staff, coaching, and meeting sales goals. * Retail Banking and business development experience preferred. * Ability to travel as needed to training. * A valid driver's license and access to a reliable vehicle is required. * Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency. Principal Activities and Duties: * Deliver exceptional service in alignment with the Bank's Mission, Vision, and Values. * Contribute directly to customer growth and retention by utilizing proactive strategies to develop business opportunities and deepen customer relationships. * Actively support customer engagement by adhering to the Bank's service behaviors. * Overseeing the team's service behaviors efforts, promoting products and services, and conducting call nights to follow up on leads. * Foster a customer service-oriented team culture, where each member contributes to relationship building and operational integrity. * Conduct daily team huddles, monthly team meetings, and individual coaching sessions to provide performance feedback. * Represent the Bank professionally within the community, actively sourcing new relationships through involvement in local businesses, organizations, and charitable events. * Consistently achieve all established customer service goals and targets. * Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction. * Arithmetic skills to count money accurately. * Computer literacy to access account information and process transactions. * Develop a thorough knowledge of Bank products and guidelines by attending the required classes. * Maintain a professional appearance and conduct yourself in a professional manner at all times. * Maintain the highest level of professional integrity and ethics. All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions. Compensation Range:

As a Teller-PT at First Commonwealth, you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Teller-PT, you can change people's lives. As a Teller-PT you are eligible for quarterly sales & service incentives. What Great Looks Like in this Role_________________________________ As a Teller-PT, your days will be divided into 5 essential job functions: 1. Champion Operations and Compliance - 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities: a. Protect the privacy and the security of our customers b. Process daily transactions and be alert to fraud c. Follow proper cash handling, teller differences and dual control guidelines d. Always maintain proper cash limits including drawer, vault and total FSC limits e. Mitigate risk by adhering to FCB policies, procedures and processes f. Ask questions and seek guidance 2. Grow Consumer Relationships - 5% of your time will be spent establishing and growing consumer relationships through the following activities: a. Engage in productive conversations on inbound calls and at the drive thru b. Utilize marketing campaigns to inform customers about our products and promotions c. Ask for referrals and advocate for the Refer-A-Friend program d. Partner with your team to uncover additional needs based sales opportunities 3. Deepen Consumer Relationships - 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities: a. Conduct service related outbound calls and achieve assigned call goal b. Identify partner referrals by asking purposeful questions c. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities 4. Personal Development - 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities: a. Take ownership of your own development b. Progress toward completion of Pathways c. Learn BUILD and BUILD 2.0, our sales conversation framework d. Become a subject matter expert on our digital products e. Stay informed with Need2Know and First2Know f. Complete all required trainings in a timely manner 5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind: a. Live our Mission and Core Values b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling d. Promptly follow-through and ensure you are the single contact for problem resolution e. Follow the "One to say YES, two to say NO" rule f. Maintain the highest standard of conduct and account integrity for yourself and your team Bona Fide Occupational Qualifications___________________________ 1. A high school diploma or equivalent. 2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations. 3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. 4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems). 5. A valid driver's license and ability/willingness to travel regionally.

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One. Job DescriptionPartners with their assigned Line of Business, other Risk/Compliance/Audit (RCA) professionals, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework. Participates in projects and/or activities that ensure compliance with applicable federal, state, and local laws and regulations. Identifies gaps and inform solutions that minimize losses resulting from inadequate internal processes, systems or human errors. Identifies, responds and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.Basic Qualifications - Bachelor's degree, or equivalent work experience - Typically, more than two years of applicable experience Preferred Skills/Experience - Intermediate knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business - Intermediate understanding of the business line's operations, products/services, systems, and associated risks/controls - Basic knowledge of Risk/Compliance/Audit competencies - Strong analytical, process facilitation and project management skills - Effective presentation, interpersonal, written and verbal communication skills - Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications and word processing, spreadsheets, databases, and presentations This role requires working from a U.S. Bank location three (3) or more days per week. If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH, Buffalo, NY, or Albany, NY, they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank's geographic footprint, the position will be considered fully remote. Job Summary The Installation and Technical Support Team is part of the Commercial Onboarding & Servicing (COS) ecosystem. COS consists of five functions: Commercialization & COS Capabilities, Commercial Digital, Employee Experience & Issue Resolution, Onboarding and Servicing. We strive for seamless, transparent, accountable client experiences, enabling and deepening client relationships and retention. (COS) is building a sustainable, scalable, and digitally enabled operating model, all while empowering, promoting, and enhancing client and employee experience. At Key Bank, our client relationships are our top priority. We are looking for a dedicated and personable Installation & Technical Support (ITS) advisor to implement, activate and service our clients who are utilizing gateway solutions. The ideal candidate will have a passion for driving results while providing exceptional customer service. Essential Functions Able to train clients during the onboarding process on all aspects of the following third party gateways: Authorize.net, CardConnect, Cybersource, CoreCommerce, Bridgepay, Tempest, Freedom Pay Create and manage servicing tickets, including updating demographic information across Fiserv and KeyBank systems, assisting merchants with DDA changes, and supporting other account maintenance tasks. Assist client through fraud/risk protocol updates on gateway to protect client/bank from fraud losses Create, update and follow client playbook for complete training Provide ongoing client support for payment gateways and terminal devices, ensuring smooth operation, troubleshooting issues, and assisting with configuration and usage. Partner with Product owner on updates and observations; assist in enhancing sales training and value to clients through feedback and reporting Handle escalated servicing requests related to third party gateways; including pricing, downgrades, processing errors, security velocity and appropriate product upgrades/enhancements Create, update and provide appropriate reporting to validate results and value added to clients Create and deliver ad hoc reporting as requested Work Experience Minimum 3 years Merchant Services and/or Acquirer experience required Minimum 3 years of experience working within onboarding, client escalation management, sales experience, specifically customer facing required Knowledge of payment gateway, features and functionalities required Project Management skills, including ability to multitask and prioritize several responsibilities simultaneously Strong written and verbal communication skills Good attention to detail and organizational skills Excellent time management skills An ability to change, influence others, and foster teamwork A team player with proven ability to build strong collaborative relationships with internal partners Dedicated to exceeding the expectations of clients Ability to identify inefficient processes, recommend solutions Preferred Qualifications Experience working with Fiserv and/or Elavon Training clients on Merchant or reseller gateway Proficiency with software like Excel Physical Demands General office environment: Prolonged sitting, ability to communicate face-to-face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs. Travel/Driving Requirements May need to travel to corporate office Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties. About Commercial Bank and Merchant Services The Commercial Bank, now inclusive of Payments, is the heart of KeyBank's business segment and is targeted for rapid growth. Comprised of commercial client relationship teams, commercial risk, onboarding and servicing, Institutional Bank payments business development and payments products and solutions. The Commercial Bank caters to a wide breadth of industry verticals and client segments, and our portfolio of solutions is positioned to support commercial entities of all sizes - from a mom-and-pop restaurant, to a publicly traded company. Key Merchant Services supports over 30,000 businesses with secure, scalable payment solutions. We offer flexible processing tools, integrated gateways, industry-specific solutions tailored to client needs, and compliance support to reduce risk and ensure PCI-DSS standards. This position is NOT eligible for employment visa sponsorship for non-U.S. citizens COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $51,000.00 - $78,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment. Job Posting Expiration Date: 01/26/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************. #LI-Remote

A financial services institution in Cincinnati is seeking a Regional Middle Market Segment Head to drive strategic leadership and business growth. This senior role requires strong skills in relationship management and influencing, with at least 12 years of experience in commercial banking focused on Middle Market clients. Candidates should possess a bachelor's degree in Finance or Business (MBA preferred) and demonstrate a successful track record of leadership without direct authority. The position offers a competitive salary and benefits. #J-18808-Ljbffr

Provides support to all Engagement Center Specialists with incoming service calls and digital interactions from customers, or potential customers, having questions regarding their current account relationships or seeking information about additional products and services. Completes any customer follow up resulting from inbound calls, digital interactions, or transfers from the integrated voice response system, such as account maintenance, records research, and follow up on information requests. Initiates and actively participates in client conversations to determine and appropriately address client needs. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Tracks outstanding referrals and completes follow up as necessary. Performs call monitoring weekly on each member of the team and follows up immediately to make sure all aspects of Customer Service Promise are met and exceeded. Must excel at hands on coaching and developing team members across the entire Engagement Center. Essential Job Responsibilities____________________________________ 1. Supervises, monitors, and coaches assigned team of Engagement Center Specialists with goal of career development within the EC Excels at hands on coaching and developing team members across the entire Engagement Center. 2. Supports the Financial Solutions Engagement Center Manager in developing a highly talented, motivated, and effective team through the following activities: a. Assists in the selection of new personnel as appropriate. b. Makes provisions for the proper orientation and training of new personnel. c. Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter. d. Organizes, schedules, and distributes work among assigned personnel. e. Keeps personnel informed of pertinent policies and procedures affecting the department and/or their jobs. f. Creates an atmosphere in which upward communication from employees is encouraged. g. Administers personnel policies and procedures as established by the Bank. 3. Provides support to all Engagement Center Specialists with incoming service calls and digital interactions from customers, or potential customers, having questions regarding their current account relationships or seeking information about additional products and services, existing deposit and loan account inquiries. Including but not limited to: a. account maintenance requests, including name and address changes b. Online Banking and Mobile banking access issues and inquiries, c. Online BillPay, and Mobile Remote Deposit inquiries, d. debit card transaction inquiries, hot cards, and replacements, e. details on rates and promotional offerings, f. general "switchboard" type transfers to other employees, departments, g. calls transferred from the integrated voice response system 4. Completes any customer follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to customers). 5. Receives and responds to messages from online chat, banno conversations, or emails. 6. Initiates and actively participates in customer conversations to determine and appropriately address customer needs. 7. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Tracks outstanding referrals and when necessary contacts appropriate branch personnel requesting action on sales referrals not yet progressed. 8. Performs call monitoring weekly on each member of the team and follows up immediately to make sure all aspects of Customer Service Promise are met and exceeded. 9. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises). 10. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge. Bona Fide Occupational Qualifications_____________________________ 1. High school diploma or equivalent is required. 2. Three (3) years related work experience is required. 3. Previous supervisory experience is preferred. 4. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required. 5. Proficient computer skills and ability to learn company utilized systems is required. 6. Ability to work day, evening, and weekend hours, with possible shift changes, is required. 7. Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Handles incoming service calls from clients, or potential clients, having questions regarding their current account relationships or seeking information about additional products and services. Completes client follow up resulting from inbound calls such as account maintenance, records research, and follow up on information requests. Makes outbound non-sales calls to support various departmental and company initiatives. Initiates client conversations to determine and appropriately address client financial needs, actively seeking sales referrals of the broad range of financial services and accounts offered by the bank and its affiliates. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. Essential Job Responsibilities__________________________________ 1. Handles incoming service calls from customers including but not limited to: a. existing deposit and loan account inquiries , b. account maintenance requests, including name and address changes c. Online Banking and Mobile Banking access issues and inquiries, d. Online BillPay and Mobile Deposit inquiries, e. debit card transaction inquiries, hot cards, replacements, and new card account opening f. details on rates and promotional offerings , g. general "switchboard" type transfers to other employees, departments h. calls transferred from the integrated voice response system 2. Completes client follow up resulting from inbound calls (i.e. account maintenance requests, records research, appropriate mailings, outbound calls to other departments, and calls back to clients). 3. Makes outbound client service and support calls. 4. Initiates and actively participates in client conversations to determine and appropriately address client needs. 5. Actively seeks financial products and services referrals. Maintains current and detailed knowledge of all bank products and services, as well as a working knowledge of non-bank services, such as brokerage and insurance, in order to effectively promote and refer these products. 6. Participates in several departmental sales contests per year in support of sales referral goals. 7. Maintains a sense of urgency when handling phone inquiries, client follow up, and other daily activities, focusing on providing clients with the most effective and timely service possible. Ensures that the established Quality Service Goals are personally achieved on a consistent basis. 8. Completes all self-education assignments in a timely manner (i.e. online compliance training, supervisor-assigned readings/exercises). 9. Productively utilizes non-phone time to review e-mail, read Insite articles, review procedural updates, and access any Insite resources available to enhance job knowledge. Bona Fide Occupational Qualifications___________________________ 1. High school diploma or equivalent is required. 2. Exceptional customer services skills and excellent interpersonal and communication skills, and a professional manner are required. 3. Proficient computer skills and ability to learn company utilized systems is required. 4. Ability to work day, evening, and weekend hours, with possible shift changes, is required.

Client Advisors are assigned to managing, retaining and expanding a book of business of large, relationships. The role is responsible for ensuring compliance with all regulatory rules and internal procedures. Each client managed should have a detailed financial plan that outlines their goals and objectives that is updated and maintained on an annual basis. The role is responsible for expanding existing relationships by obtaining new assets to the existing relationships and obtaining outside referrals. The Client Advisor position is also responsible for obtaining new relationships to the Investment Management and Trust group. Business development occurs through properly managing the book of business as well as referrals from bank partners and centers of influence. Requires a comprehensive knowledge of financial planning and personal fiduciary trust principles including litigation; skill in maintaining effective relationships, communicating technical ideas and concerns, and the ability to work closely with team members to deliver a full array of integrated solutions and meet client expectations. Essential Job Responsibilities____________________________________ 1. Manages, retains and expands a book of client relationships. Develops strong personal relationships with the book of business via client service, account administration, interaction and entertainment. 2. Administers accounts ensuring efficient and accurate processing of account activity. Responsible for the oversight and compliance of book of business accounts. 3. Develops and maintains effective communication with clients, prospects and support areas - including in-person meetings, telephone and written communication. 4. Expand existing book of business to increase AUM and banking services. 5. Develop new business relationships via referrals from existing book of business, internal business partner referrals and centers of influence. 6. Maintain a new business and expansion pipeline. 7. Assists with onboarding new accounts to include accurate account set up and asset transfers. 8. Assists with all activities related to the administration and asset management of assigned accounts, ensuring accounts comply with legal documents. 9. Works with bank wealth partners to effectively communicate planning and investment strategies. Bona Fide Occupational Qualifications___________________________ 1. Bachelor's Degree in Business, Accounting, or related field preferred. Must be knowledgeable in Account Administration. CFP, CTFA, CPA preferred. 2. A minimum of five (5) years related experience preferred. 3. Financial Planning software and capabilities. 4. Strong personal and sales skills required. 5. A valid driver's license and regional travel required.

To provide the overall management and success of the Bank's Treasury Management Program with prompt, tactful, friendly, courteous and efficient customer service. Responsible for protection of the Bank's assets through adequate security and fraud prevention measures as related to the Treasury Management Program. Essential Functions Owns the client on-boarding process to deliver exceptional and timely client service to onboard new clients as quickly as possible. Develops and drives prospecting, contact, and referral strategies for business development opportunities with new and/or existing clients. This includes developing and cultivating relationships with centers of influence and referral sources. Works closely with commercial loan officers and branch staff in onboarding, development, and maintaining new and existing relationships. Actively participates in joint client and prospect calls and presentations with commercial loan officers to further business development and sales efforts; leads Treasury Management discussions with clients and prospects, identifying and assessing client needs and challenges. Collaborates with bank officers as well as independently identifies and contacts prospective customers to effectively assist in the establishment of depository accounts and Treasury Management products. Assist clients with all Treasury Management support calls regarding but not limited to online banking, remote deposit, wires, ACH, merchant services, courier services, reciprocal deposit programs, lockbox, corporate credit card accounts and positive pay. Identifies Treasury Management opportunities with current customer base to grow relationships for the Bank. Perform relationship profitability analysis of top clients and enhance the overall profitability monitoring system and process. Responsible for customer training, installation, implementation and maintenance to keep all Treasury Management products functioning for the customer's best use. Meets with bank officers and bank personnel regularly to increase their knowledge of Treasury Management products and services to help promote referrals, assist with onboarding and client training. Assist with balance sheet management utilizing Treasury Management clients. Open new Treasury Management deposit accounts and ensure appropriate entity documentation and reporting. Assist with client interviews to ensure systems and products are clearly defined as requested by the client. Perform annual remote deposit audits with customers. Assist with annual ACH customer risk reviews and optimize the process. Responsible for supporting the daily operations of Treasury Management. Become knowledgeable of Bank's Treasury Management products and services. Proactively seeks out Treasury Management products that are desirable to customers and provide value to clients. Analyzes and eliminates Treasury Management products that are not desirable and do not provide value to clients. Performs new account openings on site and responds to customer inquiries and requests in a prompt and courteous manner. Develop Treasury Management sales proposals and pricing for prospective and existing clients to further develop and strengthen business relationships, including developing request for proposal (RFP) letters. Provides advice and assistance to prospects and customers to ensure banking needs are met and expectations are exceeded. Follows up to ensure customer satisfaction and business retention. Maintains compliance to all government regulations, including Bank Secrecy Act, Regulation E (Electronic Funds), Regulation CC (Funds Availability,) CRA and Regulation DD, Loan Policy or other policies pertaining to your position. Other Other duties and responsibilities as assigned. Requirements High School, GED or equivalent; 4-year college degree with emphasis in accounting or business or equivalent; 5-years work experience in Treasury Management. A high level of initiative, thoroughness, accuracy and confidentiality required. Detail oriented with strong analytical skills. Solid oral and written communication, sales and public relations skills. Salary is commensurate with experience and a complete benefits package is provided including educational reimbursement with First Citizens paying 100% of tuition for full time employees; student loan debt repayment; paid time off; 401(k); health, dental and vision insurance; and more. This job does not list all the duties of the job. This job posting may be revised at any time. This job posting is not to be implied as a contract for employment for any length of time and will not change the employees at will relationship. Either the employer or the employee may terminate employment at any time. Equal Opportunity Employer M/F/D/V. First Citizens National Bank is an at-will company.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Performs a wide range of duties relating to the origination of residential 1st mortgage loans for branch offices and outside referrals. Meets standards and objectives defined by management for mortgage loan sales and cross-selling objectives. Focuses on selling CRA products and services, targeting low to moderate-income individuals and areas, as well as non-profit organizations. Assumes overall responsibility for the residential mortgage loan from application to closing. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Develop CRA prospects & referral contacts (realtors, builders, professional and personal contacts). * Maintain knowledge of Fifth Third Mortgage Company's policies and procedures. * Maintain knowledge of available loan products, processing procedures, and underwriting and general departmental guidelines. * Conduct and coordinate homebuyer-training seminars for CRA potential applicants. * Handle employee loans and participate in appropriate Fifth Third-coordinated functions to promote employee loans. * Follow defined protocol for escalation of exceptions. * Take applicant applications by completing Fannie Mae form 1003 on the laptop. * Utilize the laptop for communication and access of daily rates, applicant credit reports, Loan Prospector responses, and transmitting the loan to LOMAS. * Collect appropriate documentation from each applicant and deliver loan package in the time frames set by management. * Manage pipeline for all originated loans through closing and complete required management reports. * Communicate with applicants and/or referral sources by providing timely updates and progress reports. * Maintain high levels of customer service while managing each applicant*s and support staff*s expectations. * Attend and participate in all Consumer Lending meetings as required by management. * This position requires SAFE Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). MINIMUM KNOWLEDGE AND SKILLS REQUIRED: * High school diploma or equivalent mandatory. Four-year college degree preferred. * Knowledge of conventional and/or government lending guidelines. * Knowledge of residential mortgage processing, underwriting, and closing procedures. * Knowledge of federal lending regulations governing real estate lending. * Demonstrated organizational skills. * Strong written and verbal communications skills. * Demonstrated teamwork and customer service skills. * Proven computer skills. * Basic sales technique skills. * Strong desire to excel in a competitive environment. * This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. CRA Loan Specialist At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. Compensation for this position is largely incentive-based. Incentive compensation is combined with either a base salary or a draw to determine total cash compensation, and incentive compensation is based upon company, line of business and/or individual performance. More information can be obtained upon request. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Sidney, Ohio 45365 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. not available for immigration sponsorship. The Capital, Resolution & Recovery Analyst - Governance will support the development and implementation of strategies to ensure the organization's financial stability and compliance with regulatory requirements. This role involves assisting with governance and reporting for capital planning, resolution planning, and recovery planning processes, which seek to mitigate risks and enhance the organization's resilience.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.Duties & Responsibilities + Capital Planning, Resolution Planning, and Recovery Planning: + Assist in the preparation and maintenance of governance and reporting materials related to capital planning, resolution planning, and recovery planning in line with regulatory standards. + Support stress testing procedures, policy development and maintenance. + Support resolution planning and recovery planning procedure and policy development and maintenance. + Collaborate with finance and risk management teams to develop and ensure adherence to project plan for capital planning, resolution planning and recovery planning processes. + Collect and organize information from various departments to support ongoing governance process. + Risk Management: + Identify and assess risks related to capital, resolution, and recovery planning. + Stay informed about regulatory changes and industry best practices. + Provide support in developing risk mitigation strategies and recommendations. Minimum Knowledge, Skills And Abilities Required + Bachelor's degree in finance, Economics, Business Administration, or a related field. + Minimum of 2-3 years of experience in capital planning, resolution planning, recovery planning, or a related field within the financial services industry. + Basic understanding of regulatory requirements and guidelines related to capital, resolution, and recovery planning. + Strong analytical, problem-solving, and communication skills. + Proficiency in financial modeling and data analysis tools. + Ability to work collaboratively in a team environment and manage multiple tasks. + Exposure to working on projects with strong attention to detail and accuracy. + Prefer proficiency in PowerPoint or in presentation creation tools. #LI-BP1 Capital, Resolution & Recovery Analyst - Governance At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: *************************************************************** or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45202 Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

As a First Commonwealth Relationship Banker you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Relationship Banker, you can change people's lives. What Great Looks Like in this Role_________________________________ As a Relationship Banker, your days will be divided into 5 essential job functions: 1. Champion Operations and Compliance - 40% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities: a. Have the right conversations around NSF/OD and other fee retention b. Follow proper cash handling, teller differences and dual control guidelines c. Adhere to all audit guidelines d. Work as a team to oversee and manage our internal controls e. Mitigate Risk by adhering to FCB policies, procedures and processes. 2. Grow Consumer Relationships - 25% of your time will be spent establishing and growing consumer relationships through the following activities: a. Manage your assigned Top 500 customers b. Utilize marketing campaigns to inform customers about our products and promotions c. Ask for referrals and advocate for the Refer-A-Friend program d. Use BUILD and BUILD 2.0 with every account opening 3. Deepen Consumer Relationships - 25% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities: a. Stay connected with customers through onboarding and outbound calling b. Generate consistent and meaningful appointments weekly including prospects c. Identify partner referrals by asking purposeful questions d. Uncover consumer lending opportunities, with an emphasis on real estate secured 4. Personal Development - 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities: Take ownership of your own development and progress toward completion of Pathways a. Practice and perfect your BUILD and BUILD 2.0 skills b. Increase your product knowledge c. Stay a subject matter expert on our digital products d. Stay informed with Need2Know and First2Know e. Conduct and participate in peer to peer coaching and role play f. Complete all required trainings in a timely manner 5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind: a. Live our Mission and Core Values b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling d. Promptly follow-through and ensure you are the single contact for problem resolution e. Follow the "One to say YES, two to say NO" rule f. Maintain the highest standard of conduct and account integrity for you and your team. Bona Fide Occupational Qualifications___________________________ 1. A high school diploma or equivalent. 2. Three (3) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations. 3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. 4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems). 5. Must register and maintain current registration with the National Mortgage Licensing System & Registry (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. 6. A valid driver's license and ability/willingness to travel regionally.