First Commonwealth Bank jobs in Pittsburgh, PA

The Senior Credit Officer (SCO) is generally responsible for supporting our "Statement of Credit Risk Appetite" and Loan Policy and Procedures. The Senior Credit Officer supports the maintenance and review of lending policies and procedures consistent with guidelines established by FCB. Provide credit support services to all commercial business lines, including C&I, Sponsor Finance, Dealer Floor Plan, SBA and Commercial Real Estate, as well as credit support to Consumer, Indirect, Business Solutions, Credit Cards, Mortgage, Treasury Management and Equipment Finance loans and leases. Essential Job Responsibilities____________________________________ 1. Assists with the administration of the adjudication and loan portfolio management for each business line to ensure a proper mix of loan types, maximize yield, maintain quality control, and minimize losses. 2. Informs the Chief Credit Officer and Deputy Chief Credit Officer, of any material considerations affecting the loan portfolio, loan policy, and individual loan transactions. 3. Advises and guides lending officers and corporate leadership. Assists Chief Credit Officer, Deputy Chief Credit Officer, and Senior Credit Officers in assessing the overall soundness of the loan portfolio, advising on policy questions, business development and staff requirements as they relate to the lending function. a. Supports a Region as assigned. b. Supports loan officers on more complex and larger loans across footprint c. Consults with and supports loan officers seeking to meet the needs of larger, more critical borrowers. d. Assists in the training of loan officers, disseminates loan policies and procedures, and ensures that deviations from policy are corrected. e. Works to ensure loan services are provided to loan officers, including credit analysis, evaluation of financial statements, credit investigations, and collection of past due loans. 4. Works with the Chief Credit Officer, Deputy Chief Credit Officer, and Senior Credit Officers to set strategy for problem loan accounts, monitors progress on workout plans and reaches resolution. 5. Recommends actions to be taken on loans to assign regulatory classification, set loss reserves and determine accrual status. 6. Ensures Watch List properly captures all problem credits. Works with Finance staff to ensure provision expenses and credit costs are recognized in the appropriate accounting periods. 7. Personally handles large, complex problem accounts as directed by the Chief Credit Officer, Deputy Chief Credit Officer, or Special Assets Manager. 8. Works with the Credit Analysis Department to assess risk and prepare materials used in the approval and review of credit exposure. Works with Credit Analysis Department to assign Risk Ratings on all existing and prospective customers. Interviews and hires potential credit analysts. 9. Works with the Secured Credit Department on all aspects of collateral administration, including valuing collateral, ordering and reviewing appraisals, trending advances on collateral against borrowing base limitations, conducting collateral audits, performing lien searches, administering advances on construction loans, tracking recover rates by collateral type and quantifying loss given default. 10. Supports the direction of the risk rating and the review of underwriting, documentation and administration of loan portfolios of the affiliates. Monitors Risk Rating migration. 11. Performs management related administrative tasks pertaining to the loan review schedule and planning. 12. Reviews, drafts and recommends policies and procedures for lending and credit administration. Ascertains the extent to which policies and procedures are properly followed; takes appropriate action to correct improper activities with respect to internal procedure, external regulation, etc. by performing the following: a. Follows trends in the market place which relate to credit services financing; maintains a current awareness of market conditions, competitive rates and product designs, b. Recommends adjustments in product lines in terms of product designs, rate, etc. c. Maintains an accurate awareness of the credit quality of the portfolio and the inherent credit risk. d. Continually reviews journals, articles, publications, and other material to review regulatory and legal changes pertinent to the credit/lending operation and to ensure that department policies and procedures comply with all applicable laws and regulations. e. Works as a member of the credit services team to identify and correct problems relating to the lending function - customer service, internal operations credit control procedures, etc. 13. Produces reports and materials for the Board of Directors as directed by the Chief Credit Officer or Deputy Chief Credit Officer. 14. As directed by the Chief Credit Officer, or Deputy Chief Credit Officer, provides critical inputs needed for the preparation of the Allowance for Credit Losses (ACL). 15. Has extensive understanding of accounting terminology, financial analysis techniques and standards, and the process related to financial reporting. Maintains knowledge and skill sets. 16. Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to insure the smooth and efficient flow of information. 17. Maintains a wide range understanding of bank terminology, process, and products. 18. Understands SOX, and other significant control related regulations. Understands and recognizes the inherent business risks facing the banking industry and the related controls. Has an extensive understanding of risk assessment concepts. Understands basic General and Application Controls. 19. Assists auditors and management in the development of process for maintaining business walk-throughs and highlighting the associated risks and controls. Understands and recommends control concepts to manager as they relate to business processes and risks. 20. Has familiarity with regulatory guidelines for key processes. Interfaces as needed and assists in representing the bank with regulatory authorities and external auditors. 21. Assures on an ongoing basis the timely completion full and interim credit risk assessments. Continually monitors the loan underwriting and approval processes. 22. Responds to loan review, internal reports, Committees and Regulators. 23. Assists in the preparation of the budget for Credit Administration annually and monitors year-to-date performance with respect to the budget monthly. 24. Performs the quarterly risk assessment to determine the level of credit risk. 25. Performs due diligence in relation to bank mergers and acquisitions. Bona Fide Occupational Qualifications_____________________________ 1. Bachelor's degree or related equivalent experience. A master's degree, preferred. 2. Minimum of fifteen (15) years related experience and previous commercial and/or consumer credit department management in a production environment. 3. Thorough knowledge of current lending regulation, proficient interpersonal relation skills, working knowledge of bank operating policies and procedures and demonstrated leadership skills. 4. A valid driver's license and the ability to travel within our footprint.

Corporate Security and Resilience Investigator II position will lead investigations, including Internal investigations of a sensitive nature. Position contributes to various types of investigations, including complex financial crime. This is achieved by providing an independent and objective investigation service enterprise wide that applies rigorous, lawful and professional practices and principles. Primary responsibilities include Provide independent, professional, and objective investigative services to business stakeholders. Delivering reliable, high-quality, fact-finding investigation reports that identify the relevant key issues and objective conclusions. Identify key control issues by the gathering, analysis and objective interpretation of relevant complex evidence and by conducting formal and informational interviews with relevant employees. Independent contact and engagement with suspects, victims and witnesses related to potential frauds/crimes. Make determination on when to involve legal, human resources/employee relations, and senior management on sensitive incidents. Ensure the delivery of work undertaken is consistent with and targeted to the issues subject to investigation and resolution Provide court testimony as appropriate. Makes determination if evidence is sufficient for criminal complaints. Work independently on investigative actions while collaborating with local, state and federal law enforcement agencies on prosecution efforts. Comply with all local, state and federal laws. Ensure clear knowledge and understanding of SAR Program compliance. Qualifications, Education, Certifications and/or Other Professional Credentials Five (3) years of relevant experience in similar investigations capacity. Five (3) years of broker-dealer, compliance, financial or operational audits/investigations or related experience. Knowledge of rules, regulations, and guidelines governing the securities industry. Experience with social media, OSINT, payments, investments research Knowledge of FINRA/SEC investigative best practices Competence using a desktop computer with the full suite of office software applications. Bachelor's degree in finance or related field Certified Fraud Examiner certification preferred. Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday. Work outside of normal business hours and overnight travel may be required. Pay Transparency The salary range for this position is $60,234 - $90,351 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit ***************************************

The Custodian Technician role within Real Estate Operations has responsibility for routine office cleaning and light carpentry repairs with cleaning being a major focus of this role. In this role you will respond to colleague and business requested work orders and have a routine schedule of work orders. Job Benefits Health Benefits Company vehicle Company cell phone Company tools/cleaning supplies Company uniform, including shoes & and seasonal wear as needed Responsibilities Cleaning, stocking and supplying designated facility areas on a regular basis (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning, trash removal, etc.). Inspecting bank facilities on a routine basis while cleaning and repairing items as required Responding to emergency and non-emergency service requests and prioritizing work order response Referring to vendors if necessary, via work order system Closing out work orders upon completion; via iPad or Computerized Maintenance Management System Completing work order correctly with minimal call backs Providing minor office relocations of furniture and / or contents Communicating in a pleasant and professional manner with internal and external customers Maintaining inventory of supplies, tools and materials and purchasing supplies at the best available price Execute periodicals for deep cleaning tasks and special projects when required Qualifications 1 or more years of experience in janitorial and light carpentry role Proven customer service experience and/or abilities Competent use of MS Office applications to include MS Excel, Visio, PowerPoint and Word Ability to travel as required Demonstrated written and verbal communications skills Ability to work under pressure with efficiency and accuracy Ability to plan and prioritize workload Education, Certifications and/or Other Professional Credentials High School Degree or Equivalent Valid Driver's License, required Hours and Work Schedule Hours per Week: 40, overtime available Work Schedule: Monday - Friday 5:30am - 2:00pm

The Incentive System Support Analyst is a key member of the Sales Performance Management (SPM) Information Shared Services team. This position ensures accurate and efficient administration of incentive compensation processes, data integrity, and system functionality. The role involves technical expertise, strong analytical skills, and proactive collaboration with business partners to maintain and enhance SPM systems and processes.This role is an entry level position for the administration of the Varicent ICM and has potential for advancement to an ICM Administrator level. Key Responsibilities: * Data Management & Validation * Perform daily data validation and troubleshoot file load errors. * Engage business partners as needed, including managing help desk tickets. * Execute manual data loads and perform checksum audits to ensure accuracy. * Process Administration * Administer and monitor established processes supporting incentive plan operations, including: * Payee and hierarchy maintenance * Plan eligibility and participation * System extracts and reporting * Field-facing administrative tools like plan acknowledgement, allocations and roster validations * System & Initiative Support * Support ICM team role in SPM initiatives, including data migration to the data lake. * Maintain data dictionaries and manage new requests or changes to existing inputs. * Conduct internal system audits and cleanup activities. * Documentation & Compliance * Create and maintain documentation for internal procedures, audit routines, and colleague readiness. * Manage system access requests and perform regular User Entitlement Reviews. * Testing & Issue Resolution * Act as first-line contact for incoming questions and issues; manage ServiceNow tickets. * Test configuration changes, workflows, templates, and forms to ensure system integrity. * Collaboration * Represent the team in partnership routines and cross-functional initiatives. * Support quality assurance & internal audit testing Required Skills & Experience: * 1-3 years in business and data analysis, including requirements development and technical delivery. * Strong understanding of databases and SQL. * Knowledge of incentive plans and related administration processes. * Proficiency in Microsoft Office Suite (Excel, Project, Visio, PowerPoint, Word). * Ability to work independently, resolve issues, and escalate appropriately. * Excellent follow-up and communication skills (oral and written). * Ability to manage competing priorities while meeting Service Level Agreements (SLAs). * Ability to manage workload and incoming work with Agile methodologies (Kanban). Preferred Skills & Experience: * 3-5 years of experience in financial services across customer-facing, leadership, or technical roles. * 1-3 years of administrative experience with an incentive compensation management system, preferably Varicent. Education & Certifications: * Bachelor's Degree required. Role is FINRA associated. Hours & Work Schedule * Hours per Week: 40 * Work Schedule: 8:00 AM - 5:00 PM, Monday - Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Be a part of one of the most exciting new delivery channels at Citizens. Transactions aren't at the heart of banking - relationships are. That's why we're not looking for just any Virtual Assistant. We're looking for Citizens Virtual Assistants. What sets these colleagues apart? You look customers in the eye and greet them through a virtual video session with a smile - just like you would a friend or a neighbor. Whether you're processing transactions, giving advice and meeting customers needs, or collaborating with your branch team, you provide a memorable, meaningful experience to every customer, every day. As a Citizens Virtual Assistant, you will be the first line of contact with our valued Citizens customer through a new delivery channel called Interactive Teller Machine. Our mission is to help customers reach their potential no matter where they are on their journey and in this role, you will represent Citizens with a friendly, memorable, and productive customer experience. With a re-imagined banking experience, the Citizens Virtual Assistant will help to educate customers on digital and self-service opportunities, while identifying needs and making appropriate referrals. You will process a variety of routine financial transactions including cashing checks, withdrawals, facilitating deposits, and overseeing credit card and loan payments. The role processes account service and maintenance request and delivers value-add service to account holders like new account opening and lending advice in compliance with our bank policies, guidelines, and procedures to effectively manage risk. What you'll do Ensure our customers are extremely satisfied with every interaction: Be the face of Citizens, be professional, friendly and helpful with every interaction Effectively communicate via video technology Respond to a variety of incoming customers interactions with a passion to deliver high quality solutions for our customers Perform routine teller transactions and maintenance requests Educate customers on the convenient banking options that Citizens offers; online banking, mobile banking, ATM/ITMs, etc. Provide a memorable, meaningful experience to every customer Drives sales through service: Work closely with new and existing customers to understand their financial needs and deepen relationships Provide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needs Make referrals to appropriate business lines for new products / services Be a productive and engaged member of a dynamic team: Comply with all financial policies and procedures, state and local laws and regulations Foster strong and effective partnerships Take advantage of training and coaching to grow with Citizens in other exciting roles Bring positive energy and confidence to Citizens and its customers every day What you'll get Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. Commitment to community - You'll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to you Recognition & reward - You'll see your hard work rewarded with promotion, growth and new opportunities Training & development - You'll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take you Exceptional benefits - You'll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing. You'll also get a discount on thousands of gyms, studios and fitness centers. Qualifications High School degree or GED required Spanish speaking required Prior banking experience, processing teller transactions and recommending and referring products and services to customers Positive and customer focused mindset Strong listening and highly effective communication skills; ability to showcase these skills across video Proficient in asking questions and identifying needs to enhance the customer relationship Ability to problem solve and provide solutions to customer issues Strong computer skills and comfortable using digital technology to support the delivery of business goals Ability to foster relationships with teammates and partners through collaboration Energetic, organized, detail-oriented and ability to multitask effectively and in a timely manner Ability to work hours, which can include weekends and evenings Hours & Work Schedule Hours per Week: 40 Work Schedule: M, F, and Sat required, fully onsite

Job DescriptionAre you a leader who has the following traits? • Competitive • Entrepreneurial • Coachable • Communicative • Self-disciplined • Authentic If the answer is yes, consider becoming an insurance agent to drive positive impact in the lives of families every day. At New York Life, you're in control of your career journey. Backed by a Fortune 100 company that is a leader in the financial services industry, New York Life will invest in you from the start, training you in valuable skills such as marketing, customer relationship management (CRM) and communication, and providing you with a development team and sales support to guide your success. What we're looking for. . . We're looking for people who want to make a lasting impact on the financial well-being of individuals, families, and small businesses. This is not just a sales job-it's a career with purpose and opportunity. You'll provide peace of mind to your clients while helping them navigate challenges that many of them find complex and confusing, such as preparing for retirement and saving for college. As an insurance agent, you will have the opportunity to see the positive impact of your work for years to come. You will grow personally and professionally along with your clients. What we offer. . . Training and development We'll equip and train you with a multifaceted approach that includes an industry-leading learning platform, personalized coaching from dedicated training professionals, and the ability to obtain industry professional designations. We are so committed to training that we'll subsidize it in your first two years, providing you with additional funds to help keep you on your feet while you complete our training program and grow your business. You'll also get rewarded and acknowledged with sales incentives and professional-development trips for our top-performing insurance agents. Digital tools Beyond this training and support, New York Life will equip you with the tools you need to succeed day-to-day, including experts on hand to answer your questions and a suite of digital sales, prospecting, and marketing tools that will help you attract and retain your clients with web, social, and email content. Products and solutions Together with its subsidiaries, New York Life provides a range of products, including life insurance, annuities, long-term care insurance, disability income insurance, and investment products such as mutual funds1 through our broker-dealer arm, NYLIFE Securities LLC (member of FINRA and SIPC), a Licensed Insurance Agency, ensuring that the solutions you develop with your clients can help them and their families achieve their financial goals. You'll also be able to specialize and gain expertise in different areas, such as by becoming a financial advisor with Eagle Strategies LLC, our investment advisory division, to offer wealth management and advisory services,2 estate planning strategies, and business solutions. Human guidance When you join New York Life, you're joining a strong team with peer-to-peer support options like study groups, mentorship, and other opportunities to engage with your fellow insurance agents. How we will compensate you. You have the power to determine your own income with our commission-based compensation. In 2022, the average income of our agents under the N8 and N9 Agent's Contract who met annual minimum sales production requirements was $115,917. 3 Individual agent performance will determine your income. Benefits include medical, dental, vision, life, and disability insurance, as well as a 401(k) and pension. About New York Life. . . New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on the long-term success of our clients. Awards & Accolades. . . We're proud of our financial strength. • A++ Superior (A. M. Best) • AAA Exceptionally Strong (Fitch) • Aaa Exceptional (Moody's) • AA+ Very Strong (Standard & Poor's) We're proud of the training we offer. • Training Magazine's APEX Award for 2022 We're proud to be recognized by organizations that also value diversity. • Human Rights Campaign: 2022 Corporate Equality Index • Forbes 2022: America's Best Employers for Diversity • Latino Leaders 2022 Best Companies for Latinos to Work For We're proud of the help we've provided and continue to provide our clients. • 5. 3 million LIVES PROTECTED. Includes all owners of individual life insurance and annuity policies • $579 million LIFETIME ANNUITY INCOME PAID. Includes all payouts on individual income annuity products. • $4. 5 billion IN LIVING BENEFITS AWARDED. Includes life and annuity cash value accumulation and qualifying policy dividends paid. Dividends are not guaranteed. • Over $1. 2 trillion LIFE INSURANCE PROTECTION IN FORCE. Includes term, whole, and universal life.

At Citizens, our mission is to help clients, colleagues and communities reach their potential. We do this through our distinguished client-centric culture, having a mindset of continuous improvement and always enhancing our capabilities. Citizens Private Client provides personalized, world class financial planning and advice to help clients achieve their financial goals. We do this through creating a culture of continuous coaching, professional development, and ongoing practice management support. As a Citizens Private Client Relationship Manager (PCRM), you will engage directly with our affluent and high-net-worth clients to exceed their expectations by thinking long term, always doing the next right thing, and collaborating with other colleagues. PCRMs partner with Wealth Financial Advisors and Certified Financial Planners (CFPs), creating the Citizens Private Client team. Primary responsibilities include Acquire and onboard new affluent and high-net-worth clients into a Book of Business through outbound calling and in-branch or partner introductions. Grow net deposits, investments, and lending balances by executing comprehensive discovery and financial planning conversations, understanding a client's financial goals, and presenting personalized strategies aligned with each client's objectives. Deepen and retain client relationships through proactive outbound engagements based on life events, financial triggers, and other insights. Provide exceptional, high-touch client experiences. Engage Wealth Advisors and Certified Financial Planners to help clients reach their financial goals. Partner with colleagues in other lines of business including Retail, Business Banking, Mortgage and Wealth to provide clients a seamless experience across Citizens. Leverage Salesforce CRM to track activity. Measures of Success include Growth in net new investment assets in collaboration with Wealth Partners. Growth in new deposits including checking, savings, and CD balances. Growth in lending units and balances through mortgages, home equity lines, and securities-based lending. Client satisfaction survey results. Qualifications, Education, Certifications and/or Other Professional Credentials Bachelor's degree (preferred). 3 - 5 years of banking, wealth management or other relevant equivalent experience. Experience working with affluent and high net worth clients. A minimum of two licenses required: SIE, Series 6, 7, 63, 65, or 66 licenses, and Life and Health, Accident Insurance Licenses. Additional licenses can be obtained within a specific timeline upon hire. Demonstrated success in a client-centric, initiative-taking sales environment. Experience establishing and maintaining relationships with clients and internal partners. Knowledge of industry regulatory requirements to ensure a sound control environment. Excellent written and verbal communication skills. Compensation Salary and opportunity to earn Incentive compensation. Salary is commensurate with experience. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F; potential Saturday hours

4 Days in the office from any of our locations in RI,Iselin NJ, MA, Pittsburgh PA, Dallas TX or Phoenix AZ and couple other locations Role is not relocation eligible. As the Scrum Master II, you will understand and utilize Agile values and principles to support the creation of quality product delivery and continuous process improvement. The incumbent will have the ability to coach the team on foundational Agile concepts and challenges team members to create productive conflict. You will work with a cross functional team to help support product vision, goals and strategized solutions, eliminating/managing team level impediments and dependencies. You will coordinate with Scrum Master and other team members to ensure that required resources are readily available and leveraged when applicable. The incumbent will be an energetic advocate for Scrum to our teams, other departments, and external customers. Primary responsibilities include * Managing 1 - 2 pods, will participate in daily scrum, scrum of scrums, sprint review, and planning meetings to ensure full team engagement and functional knowledge of foundational Agile and Scrum concepts with awareness of advanced Scrum and scaled Scrum concepts. * Engages and assists the colleagues/team to ensure that work requests are properly articulated, prioritized, and detailed. Collaborate cross functionally and build strong relationships with fellow Scrum Masters and Experience Owners to deliver key objectives of assigned projects, cultivating an environment of continuous learning. * Enhance our ability to deliver value to our customers by helping teams remove impediments, self-organize, and focus on the highest value work. * Conduct story writing, backlog maintenance and prioritization, and planning. Support creation and prioritization of program level feature and architectural backlogs. * Employs foundational metrics within the team to assist with communication about the progress of Scrum teams impediments and using retrospectives to identify opportunities for improvement. Facilitating maturity assessments, following coaching plans to help lead the team to maturity. * Assist in identifying and mitigating risks using Agile best practices and project data. * Help sustain a trusting and safe environment where problems can be raised without fear and people are committed to continuous improvement and collaborative problem solving. Qualifications, Education, Certifications and/or Other Professional Credentials * Required Qualifications * Bachelor's degree in Information Technology or equivalent industry experience. * Preferred Qualifications * Scrum Certifications Hours & Work Schedule * Hours per Week: 40 Pay Transparency The salary range for this position is $ 112,012 - $ 186,687 per yearplus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. We are partners from a diverse set of backgrounds who truly listen - to understand where our clients are trying to go and bring the tools, data, and strategic insights to help them get there. As a Corporate Banking Portfolio Manager II, you will be responsible for credit underwriting, monitoring, and portfolio management of new and existing commercial banking relationships to ensure strong credit quality and achieve efficient internal processes to retain and expand customer relationships. Additionally, you will be responsible for underwriting and effective credit and risk administration with particular emphasis on financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, regulatory compliance, and customer support. In this role, you will manage a portfolio of the most complex credits and will be expected to perform your role responsibilities with limited supervision and exhibit expert knowledge of your clients/credits when interacting with peers, relationship managers, your team leader, and senior managers across departments. Primary responsibilities include Managing a portfolio of the most complex credits and will perform the functions of the position with only periodic oversight and is expected to perform with very limited supervisory intervention. Exhibit expert knowledge of clients/credits included in the portfolio when interacting with peers, Relationship Manager, team leader, and senior managers across departments/work teams. Effective credit underwriting and credit and risk administration with particular emphasis on adherence to credit policy and requirements, financial analysis/modeling, risk evaluation, ongoing portfolio maintenance activities, and as needed client support for an assigned portfolio. Structure, underwrite, and document new business, renewals, and modifications as the credit expert within the first line of defense. Oversee assigned portfolio of credits, anticipate portfolio problems, and take action to develop solutions, handles multiple demands and competing priorities. Meet deadlines and schedules associated with maintaining portfolio compliance with credit and risk policies. Provide client management support for assigned portfolio, maintaining a regular level of direct client interaction and resolving the most complex issues related to credit monitoring and administration with clients directly. Understand and stay up to date on industry and market information related to assigned markets and customers. Shares insights and learnings with other RMs and PMs. Qualifications, Education, Certifications and/or Other Professional Credentials Extensive Credit Expertise: Proven ability to manage and underwrite complex commercial credit relationships with minimal supervision, demonstrating deep understanding of credit policy, financial modeling, and risk evaluation. Advanced Financial Analysis Skills: Strong proficiency in financial statement analysis, cash flow modeling, and risk assessment to support sound credit decisions and portfolio management. Portfolio Management Experience: Demonstrated success in overseeing a diverse portfolio of high-complexity credits, anticipating potential issues, and implementing proactive solutions to maintain credit quality. Client-Focused Communication: Exceptional interpersonal and communication skills, with the ability to engage directly with clients to resolve complex credit issues and support relationship growth. Strategic Insight & Collaboration: Ability to synthesize market and industry data to inform credit decisions and share insights across teams, contributing to broader strategic goals. Regulatory & Policy Compliance: Deep understanding of regulatory requirements and internal credit policies, ensuring consistent adherence and timely portfolio maintenance. Leadership & Mentorship: Experience guiding peers and collaborating with relationship managers, team leaders, and senior stakeholders to drive credit excellence and share best practices. Hours & Work Schedule Hours per Week: 40 Work Schedule: M-F

As a First Commonwealth Financial Solutions Specialist I you will live out our Mission to improve the financial lives of our neighbors and their businesses. You will understand the importance of the customer experience, and the role each employees plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will learn to create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and help keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Financial Solutions Specialist, you can change people's lives. As a Financial Solutions Center Specialist you are eligible for quarterly sales & service incentives. What Great Looks Like in this Role_________________________________ As an FSS I, your days will be divided into 5 essential job functions: 1. Champion Operations and Compliance - 80% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities: a. Protect the privacy and the security of our customers b. Process daily transactions and be alert to fraud c. Follow proper cash handling, teller differences and dual control guidelines d. Always maintain proper cash limits including drawer, vault and total FSC limits e. Mitigate risk by adhering to FCB policies, procedures and processes f. Ask questions and seek guidance 2. Grow Consumer Relationships - 5% of your time will be spent establishing and growing consumer relationships through the following activities: a. Engage in productive conversations on inbound calls and at the drive thru b. Utilize marketing campaigns to inform customers about our products and promotions c. Ask for referrals and advocate for the Refer-A-Friend program d. Partner with your team to uncover additional needs based sales opportunities 3. Deepen Consumer Relationships - 5% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities: a. Conduct service related outbound calls and achieve assigned call goal b. Identify partner referrals by asking purposeful questions c. Obtain unsecured lending certification to uncover non-real estate secured lending opportunities 4. Personal Development - 10% of your time will be spent ensuring that you are engaging in the right activities to drive growth, both in balance sheets and in yourself. This will happen by engaging in the following activities: a. Take ownership of your own development b. Progress toward completion of Pathways c. Learn BUILD and BUILD 2.0, our sales conversation framework d. Become a subject matter expert on our digital products e. Stay informed with Need2Know and First2Know f. Complete all required trainings in a timely manner 5. Customer Experience - every day, every customer, every interaction you will always have the following at the top of your mind: a. Live our Mission and Core Values b. Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes c. Increase the sales effectiveness and efficiency of your team by championing BUILD and conducting consistent outbound calling d. Promptly follow-through and ensure you are the single contact for problem resolution e. Follow the "One to say YES, two to say NO" rule f. Maintain the highest standard of conduct and account integrity for yourself and your team Bona Fide Occupational Qualifications___________________________ 1. A high school diploma or equivalent. 2. Two (2) or more years of relevant experience in a client-centric sales environment with a proven track record of exceeding assigned goals, delivering a high level of client service and adhering to operational expectations. 3. Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment. 4. Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems). 5. A valid driver's license and ability/willingness to travel regionally.

Job DescriptionAre you looking for a job where you can use your experience to propel your career into management? At New York Life, we will invest in you from the start to help you learn and grow as a financial professional first. We'll train you in valuable skills, such as marketing, business development, and customer relationship management, and provide you with the tools you need to further your career. Then we'll train you and provide you with access to the tools you need for a career in management. What we're looking for We're looking for people who want to make a lasting impact on the financial well-being of individuals, families, and small businesses-motivated people who can answer yes to one of the following questions: • Do you have sales or managerial experience in another industry? • Have you previously run your own business? • Do you have an MBA or other equivalent degree? In the Accelerated Path to Management Program, you'll start off as a financial professional, learning how to sell our products, building client relationships, and meeting specific requirements1 before transitioning into a management role. You'll then undergo a six-month intensive training program designed to prime you for success as a manager. You will use that experience to understand how to recruit and coach others to success. What we offer Your first year You'll learn firsthand about a financial professional's role and day-to-day work by working as a financial professional for the first year of your career journey with New York Life. We will provide you with complete training, access to digital tools, and a comprehensive product suite. Training and resources You will receive top-notch training that will give you an understanding and appreciation for the strength and value of New York Life. Beyond this training and support, New York Life will provide access to the resources you need to succeed day-to-day, including experts on hand to answer your questions and a suite of digital sales, prospecting and marketing tools that will help you attract and retain your clients with web, social and email content. Product Solutions You will learn about our robust products and services that can help clients and their families achieve their financial goals. Together with its subsidiaries, New York Life provides a range of competitive insurance and financial products, including life insurance, annuities, long-term care insurance, disability income insurance, and investment products such as mutual funds through our broker-dealer, NYLIFE Securities LLC (member of FINRA and SIPC), a Licensed Insurance Agency. You will be required to hold securities licenses and FINRA registrations and affiliate with NYLIFE Securities as a registered representative before you can offer investment products. Your transition to a Field Manager role After meeting specific requirements for the first 12 months as a financial professional, you will enter a specialized six-month Associate Partner training program. We'll help you to lead and build your team of financial professionals. Throughout your career journey with New York Life, you'll continue to have opportunities to grow and be promoted to increasingly senior levels of management. How we will compensate you When you begin with New York Life as a financial professional, you will receive income that is commission-based. If you meet the requirements and approvals to become an Associate Partner, you will receive a salary. The salary range for an Associate Partner is $60,000-$150,000 (in California, the salary range is $62,400-$150,000), plus you will be eligible for additional compensation related to the agents you recruit and develop (“R&Ds”). R&Ds are additional compensation that is designed to increase your income and to reimburse for any reasonable and necessary expenses we do not otherwise reimburse. You will also be eligible for medical, dental, and vision benefits, life, long-term disability, and accidental death and dismemberment coverages, a pension plan,4 and a 401(k) savings plan. New York Life will value and reward your hard work and success. You'll have significant income potential over time, because our field managers' compensation is directly aligned with their recruiting performance and the production level of their team of financial professionals. The average income among our 586 recruiters at all levels in 2021 was $270,890. 6 About New York Life New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 175 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on long-term success for our clients. To prepare for the future, we are constantly innovating and looking ahead to find more ways to increase value for our clients. Awards & Accolades We're proud of our financial strength • A++ Superior (A. M. Best) • AAA Exceptionally Strong (Fitch) • Aaa Exceptional (Moody's) • AA+ Very Strong (Standard & Poor's) We're proud of the training we offer • Training Magazine's APEX Award for 2022 We're proud the be recognized by organizations that also value diversity • Latino Leaders: 2022 Best Companies for Latinos to Work For • Human Rights Campaign: 2022 Corporate Equality Index • Forbes 2022: America's Best Employers for Diversity We're proud of the way we serve our clients• 5. 5 million lives protected (includes all owners of individual life insurance and annuity policies) • $4. 9 billion in living benefits awarded (includes life and annuity cash value accumulation and qualifying policy dividends paid. Dividends are not guaranteed. ) • $938 million lifetime annuity paid (includes all payouts on individual income annuity products) • Over $1. 1 trillion life insurance protection in force (includes term, whole, and universal life)

Starting Salary: $24.50 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are you outgoing? Do you get satisfaction out of helping others and offering sound advice? If you're a "people person" who enjoys building positive relationships with customers, then this is the job for you! Using your strong communication and problem-solving skills - along with your broad range of financial knowledge - you'll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs. You'll get to know customers' personal financial goals and recommend tailored solutions to help achieve them - like planning for the future, buying a home or opening a new credit card. You'll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. You'll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. You'll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get * Meaningful work & relationships - You'll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. * Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually * Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. * Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications * High School degree or GED required * 2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals * Ability to effectively ask questions and identify needs to improve the customer relationship * Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions * Demonstrated skills in using digital technology to support the delivery of business goals * Aptitude to problem solve and provide solutions to customer issues * Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration * Self-motivated, confident and ability to multitask effectively * Ability to work branch hours, which can include weekends and evenings * Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS. * Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred skills/experience * 1 year cash handling experience Hours and Work Schedule * Hours per Week: 40 * Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Awards We've Received Age-Friendly Institute's Certified Age-Friend Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion" Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Starting Salary: $19 / hour and up As a Citizens Teller - YOU make a real difference for our customers and the branch team. What you'll do You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations. What you'll get * Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback. * Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually. * Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you. * Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more. Required Qualifications * High School degree or GED * Minimum of 6 months experience processing transactions (cash and/or digital payments) * Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers * Strong listening and communication skills * Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship * Ability to problem solve and provide solutions to customer issues * Customer-centric to deliver exceptional service * Comfortable with using digital technology to support the delivery of business goals * Ability to work branch hours, which can include weekends and evenings * Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You'll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You'll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast. Preferred Skills/Experience * 1 year of experience processing transactions (cash and/or digital payments) * Motivates others, like teammates, business partners, and specialists, through collaboration * Process-oriented, energetic, detail-oriented and ability to multitask effectively Hours & Work Schedule * Hours per Week: 40 * Work Schedule: Varies with branch needs and may include weekends and evenings Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Awards We've Received Age-Friendly Institute's Certified Age-Friend Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion" Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

The Sr Merchant Business Banking Sales Advisor serves as integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts. With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client's trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals. Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities. Responsibilities Acquires new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products Identifies merchant's other banking needs and works with available KeyBank resources to deliver solutions that meets those needs Prospects within an assigned region to supplement bank referrals Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key. Education Qualifications Bachelor's Degree or equivalent in training and experience (required) Experience Qualifications A minimum of 3 years of Payments related experience in a banking environment required. A minimum of 3 years of success in a client focused environment with aggressive growth and service goals required. Tactical Skills Strong financial acumen including the ability to read and understand financial statements Exceptional negotiating and closing skills Personal Skills Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change Practical Skills Storytelling: Describes storytelling techniques, concepts, and potential benefits Core Competencies All KeyBank employees are expected to demonstrate Key's Values and sustain proficiency in identified Leadership Competencies. Job Posting Expiration Date: 09/14/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_**********************.

This role is for a Data Protection Analyst working in the Data Discovery and Protection Program. The Analyst is responsible for supporting, developing, and enhancing the Data at Rest Protection Program for both on-premise and cloud environments. The colleague will engage with Business Units across the organization, produce metrics and documentation, and implement and support tools related to the data protection program. A successful candidate will: * Assess existing scanning program to implement cloud scanning capabilities * Assist in deployment and maintenance of data scanning tools * Partner with other groups within the organization to identify and remediate data at rest access risk. * Work with risk partners to identify controls, determine control adequacy, and identify control monitoring opportunities and areas for improvement/enhancement * Assist in collecting, analyzing, and interpreting data access information and remediate permission compliance issues based on company security standards * Discern patterns of complex threat actor behavior, communicate an understanding of current and developing Cyber threats to key stakeholders, and stay current with emerging trends and threats in the field of insider threat Qualifications Required: * Understanding of information security concepts, best practices, and regulations related to data loss prevention * Understanding of enterprise security and networking technology and how the technology relates to the prevention, detection, and response of data loss * Advanced understanding of the Microsoft Office suite (e.g., Outlook, Word, Excel, PowerPoint, etc) * Excellent verbal and written communication skills (including but not limited to: correct English usage, grammar, spelling, punctuation, vocabulary, etc.). * Ability to execute work independently and as a team member with good interpersonal skills - using tact, patience and courtesy. * Experience as a security consultant * Working knowledge of cloud topology * Knowledge of file share security and Windows ACL administration * Familiarity with the Financial Services Industry * Knowledge of varying cloud platforms * Familiarity with cloud security at major cloud service providers * Certifications: Associate of (ISC)^2, CISSP, or similar. Education: * Bachelor's degree in Information Security, Computer Science or a related field OR * Bachelor's degree in Business or other field + 3 years relevant experience * Equivalent years: BA/BA = HS + 5 years of experience Pay Transparency The salary range for this position is $97,049 - $145,574 per year. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit ************************************** . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Citizens employs a group of experienced advisors that help individuals and families attain their financial goals. Our Private Client Financial Advisors (PCFAs) conduct thorough discoveries to understand a client's short- and long-term goals, then construct a tailored financial plan that meets the client's goals. The Citizens PCFA is a branch-based advisor who excels in a collaborative environment that emphasizes the paramount importance of client interests, as well as the personal and professional growth of team members. PCFAs work directly with a variety of business partners and centers of influence to uncover and identify prospective opportunities. Primary responsibilities include Develop a high-quality wealth management practice that provides a personalized wealth management strategy. Enhance and preserve relationships with key partners to boost client introductions and engagement. Proactive client and prospect outreach promoting Citizens Wealth Management capabilities. Grow existing relationships through partnership referrals. Tailor wealth management planning to meet client needs. Utilize the knowledge of internal stakeholders and specialists in delivering a variety of services, including financial planning, investment management, insurance, and estate planning. Qualifications, Education, Certifications and/or Other Professional Credentials Series 7, 63, 65 (or 66) active and valid. A valid, active Insurance Life/Health/Variable licenses is required or must be obtained within 60 days of starting the role as a condition of employment. A minimum of 2 years in a Financial Advisor role or equivalent experience in financial services. Demonstrated track record in new business development and client book management. Proven experience in a team-oriented consumer bank setting. Familiarity with servicing high-net-worth individuals. Comfortable operating in a dynamic, entrepreneurial environment. Bachelor's degree is preferred. Pay Transparency Commissioned based. Individuals in this role have historically earned between $105,000 and $250,000 per year based on performance and productivity against commission plan parameters. For an overview of our benefits, visit *************************************** We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** Hours & Work Schedule Hours per Week: 40 Work Schedule: Varies

At Citizens, we work together to make a difference for companies that are building, supplying, and serving industries and consumers across the country. As the Commercial Operations Loan Closer II, you will be a critical member of the Business Banking Operations team that is responsible for ensuring loans with complex loan structures or documentation requirements are closed and documented in accordance with the Citizens credit approval policy. You will be responsible for accurately booking loans into the loan accounting system, performing appropriate due diligence tasks, reviewing operational risk components, and ensuring conditions are met prior to closing or funding a loan with a particular focus on Commercial Real Estate (CRE), C&I financing, Small Business Administration (SBA) and other niche financing. You will function as a gate keeper for certain compliance and reporting requirements and will perform these functions under the supervision of a Team Leader and/or Manager. As part of the Business Banking Operations team, you will thrive in this role by possessing strong verbal and written communication skills to interact efficiently and effectively with internal business partners, legal counsel, and clients. Most importantly, you will feel valued for who you are and supported to achieve what is important to you, personally and professionally! Primary responsibilities include * Knowledge of Federal regulations, loan documentation terms and conditions including credit agreements, notes, guarantees, and collateral is required as you will act as a gate keeper for certain compliance and reporting requirements. * Responsible for ensuring loans are closed and documented in accordance with the Citizens credit approval procedure. * Accurately booking the loan to the loan accounting system. * Successfully manage a loan pipeline of 25 transactions; communicating clearly and timely to partners and customers on status and conditions. * Supports regular program activities such as SBA 1502 reporting, internal and external reviews and procedure review and maintenance * Perform appropriate due diligence tasks, review operational risk components, and ensure conditions precedent are met prior to closing or funding a loan. * Effectively work with sales partners, customers, legal counsel, and third parties to clear all pre-closing conditions including environmental reports, appraisals, flood determinations, lien positions and title work * Possess strong verbal and written communication skills in order to interact efficiently and effectively with internal business partners, legal counsel and clients. * Reconcile Loan Accounting Recon account for assigned loans. * Manage and clear post-closing legal documentation exceptions in compliance with bank policy. * Implement effective controls and proactively initiate action over key client indicators and managing loan closings within established Key Performance Indicators (KPI's). * Provides exceptional customer service while adhering to Bank policies and controls and regulatory requirements to mitigate operational and reputational risk Qualifications, Education, Certifications and/or Other Professional Credentials Required Skills/Experience: * 3+ years of relevant experience in a business/commercial lending environment with knowledge of CRE, C&I and/or SBA lending, practices and policies * 3+ years customer service experience * 3+ years computer skills- ability to work with desktop applications and systems. * Knowledge of commercial banking documentation * Exceptional customer service and communication skills * Solid understanding of commercial real estate transactions * Self-starter with the capacity to work independently with minimal supervision * Highly motivated and team-oriented * Ability to manage and resolve moderately complex problems * Excellent time management skills with the ability to effectively manage a pipeline of credits, independently prioritizing activities. * Strong organizational skills with the ability to manage multiple priorities in a time sensitive environment while maintaining service level agreements * Experience with AFS, Relay, Laser Pro and Salesforce are all pluses Education: High School or equivalent (GED) required Associate's Degree or higher is preferred Hours and Work Schedule: Hours per Week: 40 Work Schedule: 8:00am - 5:00pm, Monday - Friday, hybrid 4 days onsite, 1 day remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Manager, Business Insights (Credit Card & Personal Lending) The Consumer Lending Strategy & Business Analytics team at Citizens is seeking a Manager, Business Insights to lead analytics for Unsecured Lending (Credit Card and Personal Loans). This role partners directly with business lines and product teams, managing a team of analysts to deliver actionable insights that drive business impact. The Manager will set analytic standards, mentor staff, and ensure solutions are audit-ready and aligned with regulatory expectations. The position emphasizes leadership, data-driven thinking, business partnership, and technical expertise, with a focus on credit card experience. Location and Work Arrangement Candidates must be based in or willing to commute to a Citizens hub 4 days on-site and 1 day remote: Columbus OH, Johnston RI, Westwood MA, Boston MA, Pittsburgh PA, Phoenix AZ, or Iselin NJ. Key Responsibilities * Lead analytics and insights for Credit Card and Personal Loans, partnering directly with business and product teams * Manage and mentor a team of 4+ analysts, fostering development and high performance * Conduct analysis and answer critical business questions around sales performance, customer behavior trends, and portfolio analytics * Set analytic methodology and standards for business impact, focusing on enablement and clarity * Design and oversee testing frameworks (A/B, quasi-experiments) and ensure statistical rigor * Build and maintain governed analytics assets (semantic models, curated tables, Python/SQL libraries) * Manage delivery of executive-ready dashboards and narratives; standardize metrics and drive adoption * Ensure audit readiness and compliance with OCC, CFPB, and FDIC standards * Collaborate with Compliance, Audit, and Model Risk partners * Drive cross-functional projects to expand analytics capabilities Technical Skills * Strong understanding of loan-level economics, price optimization, and return-optimized marketing strategies * Experience managing users of SQL and Python for analytics and data engineering * Experience managing users of Power BI, Tableau, and Azure data platforms * Strong understanding of data quality, controls, and regulatory documentation * Knowledge of experimentation and causal inference methods Ideal Candidate * 7+ years in analytics, risk, consulting, or lending (credit card experience strongly preferred) * Demonstrated leadership and people management experience * Strong communication and business partnership skills * Bachelor's degree required; MBA preferred Hours and Work Schedule * 40 hours per week, Monday through Friday Pay Transparency * The salary range for this position is $160,000 - $200,000 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. * We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit *************************************** #LI-Citizens1 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Benefits We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. View Benefits Awards We've Received Age-Friendly Institute's Certified Age-Friendly Employer Dave Thomas Foundation's Best Adoption-Friendly Workplace Disability:IN Best Places to Work for Disability Inclusion Human Rights Campaign Corporate Equality Index 100 Award Fair360 Top Regional Company FORTUNE's World's Most Admired Companies Military Friendly Employer

Maintains a high skill level of risk management and systems knowledge as it relates to the overall corporate technology environment. Is primarily responsible for conducting the Information Technology (IT) risk assessment processes which include asset identification, threat identification, mitigating control identification and reporting of the IT asset's inherent and residual risk ratings across all Information Technology assets of the organization. Responsible for ensuring all IT assets (including in-house software, hardware, data, third party hosted software/services, third party hosted data, and third party developed APIs) are identified and documented within the IT asset inventory/risk assessment for the proper reporting of IT risk at an asset based level. Will work closely with various department subject matter experts to ensure that Technology risks are appropriately identified and mitigating controls are effectively established, documented, and managed across all Information Technology assets. Responsible for conducting IT asset-based risk assessments on a cycle basis to help identify recommendations for the treatment of risk not within the organization's risk appetite thresholds. Duties include report development against IT asset inventory systems, conducting IT risk assessments at an asset-based level, risk reporting, IT risk management policies and procedures development and administration of the existing IT asset-based risk assessment solution. The candidate will also act as an intermediary between the Information Technology area and internal/external auditors to assist in the coordination and collection of IT audit documentation requests from various departments within the organization to ensure responses are received and delivered in a timely manner. Responsibilities also include facilitating the change management documentation review process to ensure that changes for IT systems and services are properly documented, approved and adhere to the existing Change Management policies and procedures. Essential Job Responsibilities__________________________________ 1. Conducts risk assessments at an Information Technology asset-based level to identify the threats, mitigating controls and assign inherent and residual risk ratings. 2. Performs administration and maintenance activities associated with the IT asset-based risk assessment solution and processes. 3. Develops and maintains IT asset inventory reports used to create the scope of the IT asset-based risk assessment. 4. Assists in developing and maintaining IT risk management policies and procedures. 5. Develops IT risk assessment reporting and status updates for management and committees. 6. Works with various department subject matter experts to identify, analyze and assess key risk scenarios and support stakeholders with risk analysis and reporting. 7. Reviews and recommends suitable and appropriate, cost-effective controls or counter measures to address key technology risks not within the organization's risk appetite. 8. Stays informed about emerging threats and vulnerabilities within the IT landscape. 9. Acts as an intermediary between internal and external audit to coordinate and prepare audit documentation requests from various departments in a timely manner. 10. Assists in the receipt, logging, and initial assessment of change requests to ensure they are complete and accurately documented. 11. Facilitates communication between change requestors, IT teams and other stakeholders to ensure all parties are following the change management policies and procedures accurately. 12. Monitors and reviews the results of implemented changes to ensure the required documentation is obtained while also identifying opportunities for potential improvements. 13. Develops and cultivates effective relationships with other departments, vendors, and within the Technology Group. 14. Maintains in depth knowledge of the technological assets used within the corporation and foreseeable IT threats in order to accurately identify potential risks and mitigating controls. 15. Completes assigned tasks within established timelines and specifications. Bona Fide Occupational Qualifications___________________________ 1. A bachelor's degree or equivalent experience is required. 2. A minimum of two (2) years related experience in Information Systems, IT Risk and/or Information Security practices. 3. A valid certification such as CISA and/or CRISC is preferred. 4. In depth technical knowledge of the assigned systems and how the technical functions relate to processing is necessary. 5. Proficient reading, writing, and grammatical skills are critical, as are analytical and mathematical skills. Excellent written and oral communication, organizational, and interpersonal relations skills are also required. 6. A valid driver's license and the ability to travel are required. 7. May be eligible for telecommuting.