Teller jobs at First Community Bancshares - 1347 jobs

SUMMARY Under general supervision, but conforming to established policies and procedures, employee operates a teller's window by providing prompt, efficient, and accurate customer service functions while representing the Bank in a courteous and professional manner. The goal is to provide the customer with excellent service so that the customer continues to use the bank for all his or her financial needs. ESSENTIAL FUNCTIONS Provides courteous and professional customer service. Accepts deposits and cashes checks to customer's accounts. Cross-sells the Bank's services and products. Accepts loan payments and safe deposit box rental payments. Admits customers to safe deposit boxes. Answer customers inquires and gives balances. Balances transactions at end of day and verifies cash totals. Cross trains in other areas of Banking Center to provide backup when needed. Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program. Performs other duties as assigned by management. POSITION SPECIFIC COMPETENCIES Professionalism- Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, deportment, and dress. Productivity- Consistently produces a very high volume of work. Uses company time and resources extremely optimally and meets schedules and deadlines. Attendance- Minimal number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks. Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless. REQUIRED EDUCATION, EXPERIENCE AND SKILLS High School Diploma or GED required. One-year previous teller experience is preferred. Six months cash handling experience in retail/sales required. Knowledge of financial software is plus. Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees required. Excellent Organizational and Time Management Skills Attention to Detail Computer Literacy Successful completion of all teller training and any other assigned compliance training. General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Regular contact with general public. May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting, and sitting. Must be able to stand for long periods of time. Receiving currency from all sources could cause exposure to slightly unclean environment. Must be capable of operating all types of office equipment including computer, copy machine, scanner, fax, and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED: Computer, telephone, fax machine, scanner, copier, printer, encoder SUPERVISORY REQUIREMENTS: None The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

: This position will assist in coordinating professional and knowledgeable assistance to all customers. This position will promote and advise on the bank's products and services. The Bank Teller will refer customers to the appropriate staff for additional assistance with the bank's products and services. This position will receive calls and respond to customer inquiries and concerns, they will handle daily transactions and questions in accordance with Bank policies and procedures. The level of this position is based on years of service, education and/or equivalent experience, knowledge level and skill set. Essential Functions : To perform this job successfully, an individual must be able to perform each Essential Function and Skill satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 1. Handles customer account transactions which many include verifying incoming cash, accurately dispersing cash, accepting various deposits and payment and cashing checks. 2. Sell Cashier's checks and gift card to customers as required. 3. Answer phones and/or complete telephone transfers. 4. Thoroughly understands imaging operational procedures including start-up, shut down and preparing work in such a manner that ensures the highest read rate possible. 5. Must be able to remain in a standing or stationary position 50% of the time. 6. Must occasionally lift 30 pounds. 7. Balance their respective Teller drawer. 8. Buy and sell money. 9. Process coin through the coin machine and wrap coin. 10. Process daily bank deposits; night drop and mail receipt deposits. 11. Conduct customer research requests. 12. Process check orders. 13. Assist with monitoring faxes and customer service e-mails. 14. Fill out CTR's. 15. Take customer stop payments. 16. Assists customers with safe deposit boxes. 17. Assists with outgoing mail. 18. Excellent written and verbal communication skills. 19. Obtain and maintain a working knowledge of regulatory requirements as they relate to safety and soundness, compliance and operations. 20. Verify account balances, give out account information to customers, print copies of items and/or statements from customer accounts. 21. Maintain a general knowledge of all Bank products and cross-sell these products. 22. Adherence to all BSA/AML Laws, Regulations and Compliance will be required in this position. 23. Ability to prioritize workload. 24. Assist co-workers as needed. 25. Physical presence in the bank is required. 26. All employees are expected to exemplify and follow our core values. 27. Regular attendance and punctuality when reporting to work. 28. Travel for trade and industry schools and seminars as needed. 29. This position may require installation of a Multi-Factor Authentication (MFA) app on an employee's personal mobile device. The MFA apps are used to authenticate a user's identity to the system for security purposes. 30. Adhere to and comply with all applicable, federal, and state laws, regulations, and guidance, including those related to AML, as well as adhere to the Bank's policies and procedures. 31. Perform other duties as assigned and requested. Core Values : Humility - We are “blue-collar bankers”. We are relatable, down-to-earth people who greet our smallest customer the same way we greet our largest. Respectful, Genuine Care for Others - We care about each other, we care about our customers, and we care about our communities. Finds A Way - This simply put, is nothing more than attitude. It's a can-do spirit, a desire to help, to contribute, to go above and beyond, and to make a difference. Effort - We expect a lot of ourselves and hold ourselves to a high standard. We are not entitled, and we need to earn it from our customers and each other every day. Owning-It - Owning-It or Accountability is a big word that can encompass a great many things. For Citizens Alliance Bank, it's about ownership. When an employee says they will do something, they follow through and get it done. Education and Experience : - High School diploma or GED. - Continuing Education to maintain job knowledge. Preferred - One to three years of banking/teller experience. Preferred - Administrative experience and or customer service experience. Preferred - Proficiency in Microsoft Suites. The employer has the right to revise this position description at any time. The position description is not a contract for employment. Citizens Alliance Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual preference or orientation, gender identity, gender expression, national origin, disability, veteran status and all other protected classes.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: * Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. * Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. * Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. * May assist in opening and closing the vault daily; assists in balancing vault currency and coin * Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. * Issues official checks, traveler's checks and gift cards. * Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. * Performs safe deposit duties by controlling access and assisting customers. * Receives and processes stop payment and hold orders. * Accepts loan, credit card and installment payments. * Balances cash drawer daily and verifies cash being bought from and sold to the vault. * Provides effective customer service and assists in resolving problems within given authority. * Records, files, updates information and sorts' mail or reports as required. * Answers telephones and directs callers to proper Bank personnel. * Processes teller work through branch capture and assists with imaging research. * May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) * Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. * Type's routine letters, reports and forms. * Maintains files, copies and faxes documents, and orders and distributes supplies. * Takes steps to ensure security of Branch personnel & Bank procedures. * Fully understands opening/closing procedures, as well as all other security procedures. * May prepare and verify order of shipment of currency. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: * Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. * Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. * Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. * May assist in opening and closing the vault daily; assists in balancing vault currency and coin * Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. * Issues official checks, traveler's checks and gift cards. * Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. * Performs safe deposit duties by controlling access and assisting customers. * Receives and processes stop payment and hold orders. * Accepts loan, credit card and installment payments. * Balances cash drawer daily and verifies cash being bought from and sold to the vault. * Provides effective customer service and assists in resolving problems within given authority. * Records, files, updates information and sorts' mail or reports as required. * Answers telephones and directs callers to proper Bank personnel. * Processes teller work through branch capture and assists with imaging research. * May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) * Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. * Type's routine letters, reports and forms. * Maintains files, copies and faxes documents, and orders and distributes supplies. * Takes steps to ensure security of Branch personnel & Bank procedures. * Fully understands opening/closing procedures, as well as all other security procedures. * May prepare and verify order of shipment of currency. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller II is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess 3-5 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Teller II is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess 3-5 years of Teller experience. ESSENTIAL FUNCTIONS: * Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. * Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. * Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. * May assist in opening and closing the vault daily; assists in balancing vault currency and coin. * Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. * Issues official checks, traveler's checks and gift cards. * Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. * Performs safe deposit duties by controlling access and assisting customers. * Receives and processes stop payment and hold orders. * Accepts loan, credit card and installment payments. * Balances cash drawer daily and verifies cash being bought from and sold to the vault. * Provides effective customer service and assists in resolving problems within given authority. * Records, files, updates information and sorts' mail or reports as required. * Answers telephones and directs callers to proper Bank personnel. * Processes teller work through branch capture and assists with imaging research. * May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) * Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. * Type's routine letters, reports and forms. * Maintains files, copies and faxes documents, and orders and distributes supplies. * Takes steps to ensure security of Branch personnel & Bank procedures. * Fully understands opening/closing procedures, as well as all other security procedures. * May prepare and verify order of shipment of currency. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller II is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess 3-5 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience : These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Must be able to read, write, and speak Spanish proficiently. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Must be able to read, write, and speak Spanish proficiently. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: * Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. * Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. * Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. * May assist in opening and closing the vault daily; assists in balancing vault currency and coin * Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. * Issues official checks, traveler's checks and gift cards. * Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. * Performs safe deposit duties by controlling access and assisting customers. * Receives and processes stop payment and hold orders. * Accepts loan, credit card and installment payments. * Balances cash drawer daily and verifies cash being bought from and sold to the vault. * Provides effective customer service and assists in resolving problems within given authority. * Records, files, updates information and sorts' mail or reports as required. * Answers telephones and directs callers to proper Bank personnel. * Processes teller work through branch capture and assists with imaging research. * May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) * Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. * Type's routine letters, reports and forms. * Maintains files, copies and faxes documents, and orders and distributes supplies. * Takes steps to ensure security of Branch personnel & Bank procedures. * Fully understands opening/closing procedures, as well as all other security procedures. * May prepare and verify order of shipment of currency. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. disabilities to perform the essential functions.

The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: * Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. * Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. * Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. * May assist in opening and closing the vault daily; assists in balancing vault currency and coin * Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. * Issues official checks, traveler's checks and gift cards. * Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. * Performs safe deposit duties by controlling access and assisting customers. * Receives and processes stop payment and hold orders. * Accepts loan, credit card and installment payments. * Balances cash drawer daily and verifies cash being bought from and sold to the vault. * Provides effective customer service and assists in resolving problems within given authority. * Records, files, updates information and sorts' mail or reports as required. * Answers telephones and directs callers to proper Bank personnel. * Processes teller work through branch capture and assists with imaging research. * May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) * Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. * Type's routine letters, reports and forms. * Maintains files, copies and faxes documents, and orders and distributes supplies. * Takes steps to ensure security of Branch personnel & Bank procedures. * Fully understands opening/closing procedures, as well as all other security procedures. * May prepare and verify order of shipment of currency. * Completes annual compliance courses. * Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. * Adheres to all levels of our Service Excellence standards. * Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. * High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. * Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. * Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. * Excellent organizational and time management skills - ability to work with minimal supervision. * Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. * Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. * Must be able to read, write, and speak Spanish proficiently. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUMMARY Under general supervision, but conforming to established policies and procedures, employee operates a teller's window by providing prompt, efficient, and accurate customer service functions while representing the Bank in a courteous and professional manner. The goal is to provide the customer with excellent service so that the customer continues to use the bank for all his or her financial needs. ESSENTIAL FUNCTIONS Provides courteous and professional customer service. Accepts deposits and cashes checks to customer's accounts. Cross-sells the Bank's services and products. Accepts loan payments and safe deposit box rental payments. Admits customers to safe deposit boxes. Answer customers inquires and gives balances. Balances transactions at end of day and verifies cash totals. Cross trains in other areas of Banking Center to provide backup when needed. Perform duties as defined in the Bank Secrecy Act/Anti-Money Laundering Program. Performs other duties as assigned by management. POSITION SPECIFIC COMPETENCIES Professionalism- Represents the company with the highest standards of professionalism. Exceptional in terms of honesty, integrity, confidentiality, deportment, and dress. Productivity- Consistently produces a very high volume of work. Uses company time and resources extremely optimally and meets schedules and deadlines. Attendance- Minimal number of absences [excluding vacation and legally required leave] regardless of reason. Also includes the number of times tardy for work or returning from lunches and breaks. Attention to Detail- Accuracy and attention to detail are exceptional. Assignments are completed carefully and in full accordance with specific instructions. Exceptional quality standards are maintained in the recording of numerical data and organizational information. Grammar, spelling, and punctuation are flawless. REQUIRED EDUCATION, EXPERIENCE AND SKILLS High School Diploma or GED required. One-year previous teller experience is preferred. Six months cash handling experience in retail/sales required. Knowledge of financial software is plus. Excellent Communication and Interpersonal skills to represent the Bank in a positive way in dealing with customers and other employees required. Excellent Organizational and Time Management Skills Attention to Detail Computer Literacy Successful completion of all teller training and any other assigned compliance training. General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred. WORKING CONDITIONS AND PHYSICAL REQUIREMENTS Regular contact with general public. May require travel to other offices to provide assistance and / or attend meetings. Also, travel for seminars and training may be required. Requires lifting of heavy coins which involves short distance movement of coin bags, which may weigh as much as 50 lbs. Position requires standing, stooping, kneeling, squatting, and sitting. Must be able to stand for long periods of time. Receiving currency from all sources could cause exposure to slightly unclean environment. Must be capable of operating all types of office equipment including computer, copy machine, scanner, fax, and telephone. Lobby environment requires professional demeanor and appearance. In the instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate before, during or after, to ensure business continuity. EQUIPMENT USED: Computer, telephone, fax machine, scanner, copier, printer, encoder SUPERVISORY REQUIREMENTS: None The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.

Job Description The position of Teller I is responsible for performing routine and intermediate branch and customer services duties: accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. Incumbents in this position possess less than 3 years of Teller experience. ESSENTIAL FUNCTIONS: Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing. Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers. May assist in opening and closing the vault daily; assists in balancing vault currency and coin Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority. Issues official checks, traveler's checks and gift cards. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated. Performs safe deposit duties by controlling access and assisting customers. Receives and processes stop payment and hold orders. Accepts loan, credit card and installment payments. Balances cash drawer daily and verifies cash being bought from and sold to the vault. Provides effective customer service and assists in resolving problems within given authority. Records, files, updates information and sorts' mail or reports as required. Answers telephones and directs callers to proper Bank personnel. Processes teller work through branch capture and assists with imaging research. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.) Processes address changes, check orders, traveler's checks, incoming and outgoing collections, change orders and deposit slip corrections. Type's routine letters, reports and forms. Maintains files, copies and faxes documents, and orders and distributes supplies. Takes steps to ensure security of Branch personnel & Bank procedures. Fully understands opening/closing procedures, as well as all other security procedures. May prepare and verify order of shipment of currency. Completes annual compliance courses. Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act. Adheres to all levels of our Service Excellence standards. Performs other duties as required. GENERAL QUALIFICATIONS: Knowledge & Experience: These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. Individual abilities may result in some deviation from these guidelines. High school diploma or general education degree (GED). Work related experience could consist of reception or secretarial duties in a business environment. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related. Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures. Excellent organizational and time management skills - ability to work with minimal supervision. Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs. Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel. Physical Demands/Work Environment: Vision, hearing, speech, dexterity, visual concentration. A valid driver's license is required. Must have the ability to stand, walk, sit and use hands and fingers. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. The environment is a professional office with standard office equipment. Cognitive Requirements: Learning, thinking, concentration, ability to exercise self-control, ability to work in a customer relations' environment. Must be able to pay close attention to detail and be able to work as a member of a team. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Teller serves as a first point of contact for customers by providing FirstBank service excellence, processing transactions in accordance with bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-sell opportunities as appropriate. Essential Duties and Responsibilities: Assist customers with transactional needs according to established guidelines, brand model and service standards, including answering basic customer inquiries regarding account balances, transaction history, service charges, interest rates, etc. as appropriate. Maintain daily operational standards, including but not limited to cash drawer security, daily balance of cash drawer, item capture procedures, counterfeit currency identification, count and roll coins, balance ATM, adequate supplies in teller station, etc. Demonstrate knowledge of available products and services, and educate customers, as appropriate, on emerging bank technology and digital solutions such as mobile, online, ATM and other offerings. Recognize customer needs and refer customers to appropriate bank partner(s) for crosssell or service opportunities. Protect the bank from unnecessary risk or exposure by being familiar with bank procedures and confidentiality guidelines, including but not limited to currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, etc. Provide consistent, distinctive service to all customers when delivering the FirstBank service experience. Practice safe and sound bank procedures, including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies; adhere to security protocols for robbery, fraud, opening/closing process, cash controls, teller procedures, etc. Regular and reliable attendance. Perform other duties as assigned. Additional Information: Position serves both internal co-workers and external customers. Access to and/or work with sensitive and/or confidential information. Exhibit a foundational understanding of banking industry regulatory compliance including FirstBank-specific policies and procedures, applying knowledge and best practices as appropriate. Qualifications: Basic computer and math skills required Education High school diploma or the equivalent required Experience Less than two years Certifications and Licenses Must be bonded within first six months of employment. FirstBank does not accept unsolicited resumes from agencies and staffing firms. Recruitment agencies and consultants may not submit resumes directly to managers. FirstBank will not pay fees to any third-party agency or company that does not have a signed agreement as an approved vendor. FirstBank in an Equal Opportunity Employer, including disability.