First Data overview

First Data Corporation is a financial services company headquartered in Atlanta, Georgia, United States. The company's STAR Network provides nationwide domestic debit acceptance at more than 2 million retail POS, ATM, and Online outlets for nearly a third of all U.S. debit cards.
The staff at First Data come from unusually diverse demographic backgrounds. The company is 46.6% female and 39.4% ethnic minorities. First Data employees are slightly more likely to be members of the Democratic Party than the Republican Party, with 54.9% of employees identifying as members of the Democratic Party. Despite their political differences, employees at First Data seem to be happy. The company has great employee retention with staff members usually staying for 4.0 years. The average employee at First Data makes $60,255 per year. Pay at First Data is significantly lower than some of its highest paying competitors, like State Street, Visa, and The Bank of New York Mellon, which pay $96,230, $93,546, and $82,840, respectively.
First Data is an industry leader with 22,000 employees and an annual revenue of $12.1B that is headquartered in Atlanta, Georgia.

The Organization’s Mission

At First Data, we simplify the connections that make commerce possible. Every day, merchants, financial institutions and governments around the world rely on First Data to deliver the simple yet sophisticated solutions that help our customers thrive in the changing world of commerce and make the most of every transaction.

Industry

Financial Services

Revenue

$12.1B

Employees

22,000

Founded in

1971

Headquarters

Atlanta, GA

Website

firstdata.com

Organization Type

Public

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The team at First Data

Key People
  • Himanshu Patel (CFO)
  • Frank Bisignano (ceo)

The Culture At First Data

Information provided by the company
Learn more about us.. Life moves fast. And as it does, we know most people aren't thinking about "financial services" But we are.
We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.
Respects other's opinions and suggestions, works to create an environment of trust and empathy.
You're the kind of person who loves to.... .
Demonstrated passion for excellence with respect to treating and caring for customers.

First Data Reviews

Zippia Official Logo

1.0

Zippia UserAugust 2019

1.0

Zippia Official LogoZippia UserAugust 2019

What Do You Like About Working There?

Nothing! Show More

What DON'T You Like About Working There?

his company and the call center positions have to be just about the worse job I’ve ever encountered in 30 plus years working. First off: the call rep fields irate merchant calls re: the deceptive practices of Bank of America. We are identifying ourselves as Bank of America employees when in fact we are strictly First Data employees. The training is extremely lacking for the scope of tasks you are expected to perform during a call. They are constantly adding more and more tasks for you to perform for the caller, taking away from other departments and adding to the call center all under the guise of “keeping transfers down during the call.” The merchant statements are deliberately deceptive with terrible selling points by their Business Consultants, who most times, are never heard from again by the merchant despite repeated calls to Bank of America. Also, First Data has ridiculous standards and procedures (quality and time focused) for their call reps to follow in order to remain “compliant” to keep your low paying job. EVERY second during your 8 hr shift is micro managed. You are pretty much expected to not be off your phone at all except for 2 short breaks and one unpaid 1/2 hr lunch. Not only are you expected to be “logged in” during this time but IF you remain on your call with your merchant (customers) past your scheduled break and lunch time , it counts against your “compliance” and will be marked against a final daily scoring of your time, which all factors into a low (if possible) increase annually. The management are extremely robotic, cold personalities with little to no interpersonal skills. When you voice your concerns, of course you are labeled a negative detractor. Because of the location in an economically challenged area of Western Maryland, the company takes advantage of this limited jobs area and uses this reality to bully their employees. There is a culture of extreme hierarchy in the company. The call center is “downstairs” and the IT, Upper Management and Quality staff are “upstairs.” You literally are treated like the house help circa 1900. Do not expect any support or advocacy from the Human Resources staff: they are strictly going to back up all management and corporate dictates and staff no matter how unreasonable they may be. Luckily, I was able to resign before this place took more of my peace of mind. Avoid at all costs! Show More

What Are Your Favorite Benefits/Perks?

Health benefits weren't that bad Show More
Zippia Official Logo

4.0

Zippia UserAugust 2018

4.0

Zippia Official LogoZippia UserAugust 2018

What Do You Like About Working There?

Lots of socializing with co-workers allowed. Near my home. Safe environment. Allowed to apply within to switch departments. Yearly raises (although just a few cents). Show More

What DON'T You Like About Working There?

Low wages, budget cuts, people get laid off all the time. Middle managers under stress from corporate office. Actually very hard to move up in the company. And the more money you make, the greater chance of getting laid off. Show More

What Are Your Favorite Benefits/Perks?

401K, health insurance options Show More
Zippia Official Logo

2.0

Zippia UserJuly 2018

2.0

Zippia Official LogoZippia UserJuly 2018

What Do You Like About Working There?

The people are nice. The base pay is competitive. There are many opportunities for advancement. Show More

What DON'T You Like About Working There?

Technology and procedures are decades old in most places and teams are understaffed nearly everywhere. First Data stopped 401k matching. Show More

What Are Your Favorite Benefits/Perks?

Healthcare is decent. Show More
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First Data Rankings

First Data is ranked #69 on the Best Finance Companies to Work For in America list. Zippia's Best Places to Work lists provide unbiased, data-based evaluations of companies. Rankings are based on government and proprietary data on salaries, company financial health, and employee diversity.

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First Data Salaries

How much does First Data pay?
The national average salary for a First Data employee in the United States is $60,255 per year. Employees in the top 10 percent can make over $107,000 per year, while employees at the bottom 10 percent earn less than $33,000 per year.
9.3
Salary Score
Average Employee Earnings

First Data Salaries By Job Title

The average employee at First Data earns a yearly salary of $60,255 per year, but different jobs can earn drastically different salaries. The higher paying positions at First Data include Systems Engineer, Architect And Developer, Relationship Manager, and Applications Developer. A typical Systems Engineer salary at First Data is $108,327. To get a better sense of the salaries at First Data, other roles such as Cashier and Customer Service Agent can be considered as well. For comparison, the title Cashier at First Data earns $24,970 per year.

First Data careers

On average, employees at First Data stay with the company for 4.0 years. Employees most commonly join First Data after leaving Citi. When they leave First Data, they most frequently get their next job at Bank of America.

Average Length of Employment

First Data

4.0 years
Fiserv3.9 years
Citi3.5 years
FIS2.9 years
Top Employers Before First Data
Citi11.3 %
Walmart7.3 %
AT&T6.7 %
Show More
Top Employers After First Data
Citi8.7 %
West6.3 %
Show More
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First Data Employment Videos

First Data Financial Performance

9.9
Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Revenue

> $1B

Founded in

1971

Organization type

Public

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First Data Subsidiaries

Subsidiaries to First Data include Southern Telecheck, Star Processing, and Integrated Payment Systems. Employees at the parent company, First Data, earn $60,255. In comparison, the salaries at Southern Telecheck, Star Processing, and Integrated Payment Systems are $83,594, $73,594, and $72,276.

First Data Competitors

Some of the competitors of First Data are State Street, Visa, and The Bank of New York Mellon. Employees at State Street earn more than most of the competition, with an average yearly salary of $96,230. The employees at Visa earn an average yearly salary of $93,546 per year, and the salaries at The Bank of New York Mellon average $82,840 per year.

Frequently Asked Questions about First Data

When was First Data founded?

First Data was founded in 1971.

How many Employees does First Data have?

First Data has 22,000 employees.

How much money does First Data make?

First Data generates $12.1B in revenue.

What industry is First Data in?

First Data is in the financial services industry.

What is First Data's mission?

First Data's mission statement is "At First Data, we simplify the connections that make commerce possible. Every day, merchants, financial institutions and governments around the world rely on First Data to deliver the simple yet sophisticated solutions that help our customers thrive in the changing world of commerce and make the most of every transaction."

What type of company is First Data?

First Data is a public company.

Who are First Data's competitors?

First Data competitors include Fiserv, Citi, FIS, American Express, Discover Financial Services, JPMorgan Chase, Capital One, Bank of America, Elavon, The Hartford, The Bank of New York Mellon, Fifth Third Bank, The PNC Financial Services Group, SunTrust Banks, KeyBank, U.S. Bank, State Street, Visa, Wells Fargo, Alliance Data.

Who works at First Data?

Himanshu Patel (CFO)

Frank Bisignano (ceo)

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You can find out what it is like to work at First Data, also known as FIRST DATA CORP, First Data and First Data Corporation.

Zippia gives an in-depth look into the details of First Data, including salaries, political affiliations, employee data, and more, in order to inform job seekers about First Data. The employee data is based on information from people who have self-reported their past or current employments at First Data. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of First Data and its employees or that of Zippia.