Alternative Legal Career: Field Solutions Consultant. St. Louis Home Based
Remote or Saint Louis, MO job
**The successful JD applicant will reside in the St. Louis area**
Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
As a Solutions Consultant, you'll provide education and support, build preference, and drive usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory while building solid relationships within accounts. You will also understand customer needs, provide high-quality consultation, and generate leads.
Responsibilities
Providing consultative services to legal customers and prospects ensuring maximized use and understanding of LexisNexis products
Collaborating with sales partners on preference, driving strategy, and developing strategic account plans
Identifying and sharing leads and opportunities with sales partners and/or Product Specialists
Conducting competitor research, analyzing findings, and sharing information with Product, Segment and Marketing
Communicating credibly with clients to understand their challenges and provide guidance, education, and consultation to help improvement
Collecting feature and function requirements from customers and communicate to appropriate product team members
Utilizing all required processes, tools and systems
Requirements
Have a Juris Doctorate
Display excellent verbal and written communication skills
Have the ability to build solid relationships internally and externally
Have proven training and/or sales experience
Experience performing simple and complex research assignments
Display impressive organizational skills
Be able to travel up to 50% of the time
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Partner / Customer Advocate Global Partnerships & Channels (GPC)
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Executive Overview
The Partner/Customer Advocate is a strategically important role within the Global Partnerships & Channels (GPC), an AI-led, customer obsessed, and partner-powered organization. This role strengthens ServiceNow's relationships with top-tier partners and customers by ensuring their needs, priorities, and feedback are clearly represented in GPC decision-making. The ideal candidate must operate with executive presence, exceptional judgment, and the ability to influence senior leaders across Sales, CSM, Product, Operations, and Regional Partner organizations.
This role will be a critical connective tissue point in GPC-ensuring friction is reduced, partner experiences improve, and internal alignment elevates ServiceNow's partner ecosystem to AI‑native scale.
Key Responsibilities
Executive-Level Partner & Customer Advocacy
· Act as the voice of strategic partners and customers for GPC.
· Anticipate partner/customer trends, sentiment, and escalation risk before issues arise.
· Ensure GPC leadership has timely, accurate insights to drive informed decision-making.
· Shape messaging and positioning for internal/external executive conversations.
Escalation Leadership & Resolution Governance
· Serve as point-of-contact for high-visibility partner/customer escalations aligned with GPC priorities.
· Drive structured and rapid triage, ensuring cross-functional alignment within Sales, CSM, Legal, Product, and Operations.
· Ensure clear accountability paths and provide transparent updates to GPC Leadership
· Document systemic root causes and champion continuous improvement initiatives.
Strategic Insights, Analytics & Partner Intelligence
· Synthesize partner/customer feedback, market insights, and GTM execution signals into clear executive summaries.
· Provide recommendations for strategic adjustments in partner motions (MSP, GSI/SI, Service Provider, Build/ISV).
· Contribute to GPC strategic planning, including ecosystem AI-native transformation and CRM expansion.
Operational Excellence Across GPC
· Partner with PEG, Elevate teams, Geo Partner Leaders, and GPC transformation offices to streamline execution.
· Ensure commitments made in executive forums, QBRs, and interlocks are tracked and delivered.
· Enhance predictability, transparency, and accountability across partner-facing workflows.
Cross-Functional Influence & Leadership
· Influence leaders across organizational boundaries without direct authority.
· Serve as a high-trust advisor to the GPC Office, supporting executive readiness and communication.
· Drive alignment in messaging, partner engagement strategies, and operational decisions across GPC.
Qualifications
Required
· 8+ years in partner management, customer success, consulting, or enterprise SaaS leadership roles. Working in a fast-paced and Global environment.
· Demonstrated ability to operate with executive presence supporting SVP/GVP-level leaders.
· Deep understanding of partner business models across MSP, GSI/SI, Service Provider, and ISV/Build motions.
· Experience navigating complex escalations and multi-stakeholder environments.
· Strong analytical capabilities with ability to synthesize executive-ready insights.
· Ability to operate with urgency, judgment, and confidentiality supporting the GPC Office.
· 75% travel required, including international.
Preferred
· Experience within ServiceNow, or comparable cloud/software ecosystems.
· Background supporting global transformation initiatives, including AI-native and CRM strategic plays.
· Experience engaging with top-tier partners or large strategic accounts at C‑Suite level.
Core Competencies
· Executive Maturity & Presence
· Organizational Agility Across a Matrix
· High Judgment & Ability to Navigate Ambiguity
· Partner/Customer Centric Decision-Making
· Impact & Influence
· Growth Mindset & Change Leadership
· Confidentiality & Discretion Supporting Senior Leadership
· Operational Rigor & Follow-Through
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Client Director - Retail
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.
What you get to do in this role:
Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
To be successful in this role you have:
Must currently reside in North Carolina and have experience selling into major Retail accounts. Lowes and KAD (Ahold Delhaize) are the accounts this position will cover.
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of experience in client management, and aligning account strategies to revenue opportunities
2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
Experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Sr Enterprise Account Executive - State & Local Government
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
What you get to do in this role:
Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
Identify the right specialist/ support resources to bring into a deal, at the right time
Qualifications
To be successful in this role you have:
Candidate must reside in South Florida
Experience selling into State & Local Government accounts required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
10+ years of sales experience within software OR solutions sales organization
Experience establishing trusted relationships with current and prospective clients and other teams
Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
Experience achieving sales targets
The ability to understand the "bigger picture" and our plans around IT
Experience promoting a customer success focus in a "win as a team" environment
Willingness to travel up to 50%
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Global Head of CHRO GTM Lead
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Overview
As the CHRO Solutions GTM, you will play a pivotal role in driving the execution of go-to-market (GTM) strategies for the CHRO solutions portfolio tailored for your region. Reporting directly to the Global Head of Business Operations and Employee Experience Solutions GTM,
you will champion customer engagement and ensure operational excellence through regionalized activation and measurable impact. This role is ideal for a results-oriented leader with a passion for customer-centric innovation and cross-functional collaboration.
Key Responsibilities
· Engage directly with a broad set of customers, ensuring their needs are understood and met. Foster strong relationships and drive adoption through practitioner-led advocacy and feedback loops.
· Develop, prioritize, and refine GTM strategies specific to HR Service Delivery. Integrate market and customer feedback to continuously improve offerings and regional positioning.
· Enable and activate the field on all CHRO solutions GTM plans, ensuring cohesive execution and alignment with business objectives of Field.
· Lead the immersion and activation of GTM initiatives within distinct regional beats, driving scalable and consistent execution across teams, to maximize pipeline generation, progression, and new net annual contract value (NNACV) for the region.
· Design and execute scalable engagement models that reach multiple customers simultaneously, maximizing impact and pipeline generation.
· Elevate, simplify, and transform CHRO solution messaging in partnership with the Industry team, ensuring clarity and impact across all channels in the region.
· Measure, analyze, and refine business KPIs and Regional OKRs to track performance and drive continuous improvement. Provide actionable insights to leadership and stakeholders.
· Stay ahead of market trends, competitive shifts, and emerging technologies to inform GTM strategy and positioning.
· Represent the company at industry events, panels, and executive forums.
· Foster a culture of innovation, collaboration, and continuous improvement.
Qualifications
· 7+ years of experience in GTM strategy, business operations, or customer success, with at least 3 years in a senior role.
· Deep HR Domain Expertise
· Proven track record of driving strategic initiatives and operational execution in complex, matrixed environments.
· Deep experience engaging with senior stakeholders and influencing executive decision-making.
· Strong analytical, communication, and storytelling skills.
· Experience in SaaS, cloud, or enterprise technology preferred.
· MBA or equivalent advanced degree is a plus.
What We Offer
· Senior leader level visibility and impact.
· A dynamic, collaborative environment with top-tier talent.
· Competitive compensation and benefits.
· Opportunities for growth and leadership across the organization.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Principal Product Designer - Map Viewer
Remote job
Join Esri's Product Design team as a Principal Product Designer, where you'll lead the design vision for ArcGIS Map Viewer, our flagship web-mapping application used to explore, analyze, and communicate spatial data. Map Viewer empowers users to tell compelling stories, answer complex questions, and solve real-world problems through interactive maps. In this role, you'll drive strategic design initiatives, mentor designers, and collaborate across disciplines to shape the future of mapping experiences in ArcGIS Online.
Responsibilities
Individual Contributor Responsibilities
Lead the end-to-end design strategy for Map Viewer, aligning user needs, business goals, and technical feasibility across multiple teams and product lines
Drive cross-functional collaboration with developers, product managers, researchers, and stakeholders to define and deliver mapping experiences using participatory and iterative design techniques
Coordinate with stakeholders to identify requirements and specifications for the development of new and established features
Develop personas, user journeys, information architecture diagrams, wireframes, visual design, and prototypes
Identify enhancements to product designs by conducting user research (usability testing, surveys, customer interviews, and more) with prototypes and fully developed projects
Develop and present holistic design solutions that address business, brand, and user requirements
Ensure accessibility, inclusivity, and usability are embedded in all design work, advocating for WCAG 2.1/Section 508 compliance
Effectively communicate conceptual ideas, design rationale, and the specifics of the user-centered design process to cross-functional teams
Design Leadership & Process Responsibilities
Champion user-centered design across the organization by defining experience principles and advocating for design excellence
Establish and evolve design systems and patterns in partnership with the design system team to ensure consistency and efficiency across the ArcGIS platform
Influence product direction by identifying opportunities for innovation, shaping product roadmaps, and contributing to strategic planning
Mentor and guide other designers, fostering growth through design critiques, coaching, and thought leadership
Work with leadership and stakeholders to suggest and implement improvements for team processes, including change management strategies that support scaling and sustainability
Stay ahead of industry trends, bringing fresh thinking and best practices to elevate the design discipline at Esri
Requirements
8+ years of experience designing complex, enterprise-grade web applications, preferably in SaaS or GIS-related domains
Proven track record of leading strategic design initiatives and delivering impactful outcomes across multiple teams or products
Expertise in Figma, design systems, and component-based design workflows
Deep understanding of accessibility standards (WCAG 2.1/Section 508) and experience embedding accessibility into design and development processes
Strong portfolio showcasing strategic thinking, elegant design solutions, and measurable impact
Exceptional communication and storytelling skills, with the ability to influence and inspire across disciplines and levels
Experience conducting and applying user research to inform design decisions
Demonstrated ability to navigate ambiguity, prioritize effectively, and drive alignment across diverse stakeholders
Bachelor's degree in human-centered design, HCI, interaction design, or related field
Recommended Qualifications
Master's degree in human-centered design, HCI, interaction design, or related field
#LI-DV
#LI-Remote
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is$125,528-$203,840 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email ******************* and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Auto-ApplyPresales Data Platform Solution Architect
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a dynamic and experienced technical presales professional specializing in data platform and integration. As a Sr Data Platform Solution Consultant, you will play a critical role within our presales team, driving innovative solutions primarily around ServiceNow's data platform, that enable next-level business impact via NowAssist and Agentic AI capabilities. Leveraging your deep understanding in the data domain, you will build compelling solutions, demonstrations, and proof-of-concepts to showcase the transformative value of the ServiceNow platform to our customers.
Responsibilities:
Data Solution Evangelism:
Serve as a key technical advisor and advocate for ServiceNow's data products spanning database, data catalog, governance and integrated data solutions to business and technical stakeholders.
Customer Engagement:
Lead technical discovery sessions, thoroughly understand complex data challenges and requirements, and translate them into effective ServiceNow-based solutions.
Data Architecture Design:
Develop robust and innovative architectures that leverage the full potential of ServiceNow's data platform to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives.
Collaboration and Leadership:
Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution.
Sales Strategy:
Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions.
Continuous Learning:
Maintain deep technical expertise on ServiceNow's data portfolio including Workflow Data Fabric, RaptorDB, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering.
Qualifications
To succeed in this role, you should possess:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions.
Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, relational databases, and analytics platforms.
Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies.
Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent.
Experience with ServiceNow platform certifications (CSA, CAD) is strongly preferred.
Exposure to additional technologies such as Generative AI, Process Mining, data governance practices is a plus.
Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers.
Consultative mindset with a focus on identifying and driving process improvement and operational efficiency.
Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively.
Join us in shaping digital transformation through data-driven innovation and delivering impactful solutions with the power of ServiceNow.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
For positions in this location, we offer a base pay of $149,250 to $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Learn more here
.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Head of Strategy and Executive Operations, ACI Speedpay
Remote job
ACI Speedpay is a leading bill payment platform serving thousands of billers across industries-from utilities and government to education and healthcare. As SVP, Strategy & Executive Operations, you will be the strategic architect behind our next chapter of growth. This role blends enterprise strategy, ecosystem partnerships, innovation leadership, pricing strategy, and executive orchestration to ensure Speedpay stays ahead of market shifts and delivers unmatched value to our clients and partners.
Key Responsibilities
Strategy & Growth Leadership
Define and evolve ACI Speedpay's multi-year strategy in alignment with market trends, customer needs, and corporate objectives.
Lead strategic planning cycles, including market analysis, competitive intelligence, and growth scenario modeling.
Identify and evaluate biller-specific M&A opportunities that enhance Speedpay's capabilities, vertical depth, or geographic reach.
Partner with HR, Finance, Product, and Sales to align strategic priorities with execution roadmaps.
Ecosystem Partnerships
Own and expand Speedpay's partnership strategy across three pillars:
Distribution Partnerships: Drive reach through channel alliances, resellers, and embedded finance models.
Product Partnerships: Integrate complementary technologies to enhance Speedpay's value proposition.
Payment Partnerships: Deepen relationships with processors, networks, and alternative payment providers to expand payment options and economics.
Negotiate and structure strategic deals, ensuring mutual value and long-term alignment.
Innovation & Market Leadership
Lead cross-functional innovation initiatives to anticipate and respond to market shifts (e.g., real-time payments, AI-driven billing, embedded finance).
Partner with Product and Marketing to define “what's next” for Speedpay-new capabilities, vertical expansions, and disruptive models.
Represent Speedpay in industry forums, partner summits, and innovation councils.
Pricing Strategy
Own Speedpay's pricing strategy across biller segments, product lines, and partnership models.
Develop frameworks for value-based pricing, margin optimization, and competitive benchmarking.
Collaborate with Finance, Sales, and Product to ensure pricing aligns with customer value, market dynamics, and business goals.
Monitor pricing performance and recommend adjustments to drive growth and profitability.
Chief of Staff to GM, Speedpay
Serve as a strategic thought partner and operational right hand to the GM of ACI Speedpay.
Drive executive alignment, prepare board-level materials, and ensure strategic initiatives are executed with precision.
Lead internal communications, rhythm-of-business planning, and cross-functional coordination across the Speedpay leadership team.
Act as a force multiplier-translating vision into action, and ensuring clarity, accountability, and momentum.
Leadership Qualities
Strategic Visionary: Sees the big picture and connects dots across markets, teams, and technologies to shape Speedpay's future.
Trusted Executive Partner: Operates with discretion, empathy, and precision-earning trust across the C-suite and board.
Enterprise Influencer: Drives alignment across Product, Sales, Finance, and Operations through clear communication and collaborative leadership.
Builder of High-Performing Teams: Attracts, develops, and empowers talent to deliver strategic outcomes with speed and accountability.
Change Catalyst: Leads through ambiguity, inspires action, and ensures clarity during transformation and growth.
Operationally Rigorous: Balances bold thinking with disciplined execution, ensuring initiatives are measurable, scalable, and impactful.
Qualifications
15+ years in strategy, partnerships, or general management roles within payments, fintech, or enterprise SaaS.
Proven experience leading strategic planning, partnerships, and innovation initiatives at scale.
Strong understanding of biller ecosystems, payment flows, and pricing models.
Exceptional executive communication, stakeholder management, and cross-functional leadership skills.
Experience with M&A strategy and integration preferred.
MBA or equivalent experience in business, strategy, or finance.
What Success Looks Like
ACI Speedpay has a clear, differentiated strategy and is executing against it.
Strategic partnerships are driving measurable growth, innovation, and market leadership.
Pricing models are optimized for value and margin.
The leadership team is aligned, focused, and empowered.
Speedpay is seen as a visionary leader in the bill payment space.
In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package-all within an innovative and collaborative work environment.
Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our web site at ******************** or careers.aciworldwide.com and reference job #17433.
ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.
Important Notice About Recruitment Scams
Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. These scams often involve requests for personal information, payments, or interviews through unofficial channels. Please be cautious and verify any communications claiming to be from our company (******************** / @aciworldwide.com). The ACI Worldwide recruitment team will always follow official channels and will never request payment.
#LI-LL1
#LI-Remote
Auto-ApplySr. Product Designer - ArcGIS Pro
Remote job
Join Esri and help shape the future of mapping and spatial analysis through design.
We're seeking a Senior Product Designer passionate about user-centered and interaction design to help evolve ArcGIS Pro's raster and imagery capabilities. You'll collaborate with product managers, engineers, and designers to create intuitive workflows for imagery analysis, raster functions, multidimensional data, and 2D/3D visualization.
Your work will empower users to visualize, analyze, and manage complex imagery data and turn geographic information into meaningful insights through a powerful yet approachable design.
Responsibilities
Design new features for ArcGIS Pro, ensuring they are user-friendly, impactful, and align with Esri's design standards. Your designs will enhance the user experience and drive innovation in our GIS applications
Conduct user research and usability testing to gather insights, validate design concepts, and ensure our solutions meet user needs and expectations
Work closely with product owners, engineers, developers, and other designers to ideate, prototype, and iterate on solutions. Your collaborative efforts will ensure seamless integration and functionality
Create comprehensive design specifications, including user flows, wireframes, and interactive prototypes, to effectively communicate design ideas and facilitate implementation
Stay current with industry trends and best practices in UX and GIS. Apply this knowledge to continuously improve our design processes and product offerings
Conduct competitive analysis of existing products in the marketplace to identify opportunities for improvement and innovation
Lead design efforts from brainstorming and sketching to prototyping and implementation
Ensure all design work maintains a high standard of quality and aligns with project goals
Advocate for the user throughout the product development lifecycle
Ensure a seamless and intuitive user experience by considering user needs at every stage
Requirements
5+ years of experience in product design, with proven experience designing complex software features or workflows
An online portfolio that demonstrates your design abilities, how you think, and a strong understanding of client objectives
Experience using Figma, Figma UI Kits, adhering to established pattern libraries and required frameworks
Excellent communication and collaboration skills, with the ability to articulate design decisions and rationale to stakeholders
Experience conducting user research and usability testing, and translating findings into actionable design improvements
Bachelor's in Product Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field
Recommended Qualifications
Master's in Product Design, Interaction Design, Human-Computer Interaction, Human Factors, or a related field
Knowledge of spatial analysis, GIS, and data visualization
Enterprise application design experience
Experience designing mapping applications
Familiarity with the ArcGIS platform
Experience with accessibility (A11y) and internationalization (I18N)
Understanding of Win32 and Universal Windows Platform (UWP) Design Guidelines
#LI-OH1
#LI-Remote
Rutuja Rajan Gurav
Total Rewards
Esri's competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is$97,344-$166,608 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life's best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri's Racial Equity and Social Justice initiatives, please visit our website here.
If you don't meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email ******************* and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
Auto-ApplyHVAC Service Technician
New Albany, OH job
Job Description
SIGN ON BONUS!!!
Service Now is looking to hire a full-time HVAC Service Technician to represent our company while going into our New Albany, OH clients' homes to service, repair, install, and propose equipment replacements while keeping up with the manufacturer's recommendations and local codes. Are you a skilled technician who is looking for the right company to build a successful, long-term career with? Would you like to work for an established company in a friendly and supportive work environment where you can grow professionally? If so, please read on!
We offer this position above-market pay of $60,000/year AND monthly bonuses. We also provide excellent benefits that include medical, dental, vision, and life insurance, as well as a 401(k) option, paid holidays, paid training, and a company-provided work truck, iPad, and phone! If this sounds like the right opportunity for you, apply today!
ABOUT SERVICE NOW
Service Now offers a broad range of heating, cooling, air quality, and plumbing services in New Albany, OH, and surrounding areas. Our goal is to ensure reliable, efficient operation of essential systems through top-quality equipment and workmanship. With convenient scheduling, swift turnaround, and affordable pricing, Service Now is the right choice for new installation, equipment upgrades, essential maintenance, and repair in New Albany, OH, and surrounding areas.
We pride ourselves on being able to offer the best home services in the area. Which is why we offer above-market pay, monthly bonuses, and a robust benefit and perks. And, we don't stop there! We also provide a fun dynamic work environment with supportive leadership and future ownership possibilities!
QUALIFICATIONS
1 year of experience as an HVAC service technician
Valid driver's license and clean driving record
Applicable licenses are a plus
Do you thrive in a fast-paced environment? Do you have good communication skills and the ability to express technical information in layman's terms? Are you clean, organized, and efficient? Do you take pride in your work? Are you trustworthy and respectful of others and their personal property? Do you present yourself professionally? If so, you may be perfect for this HVAC Service Technician position!
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Location: 43054
Must be able to pass a background check. We also conduct pre-employment drug testing. Any job offer will be based on the results of background and drug testing.
Principal Account Executive
Remote job
Manages ACI's overall relationship with established accounts. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close. Keeps current on ACI products/enhancements, competition and industry trends. Maintains account and territory records, updates management on account activity and provides forecast data as requested.
Job Responsibilities:
Manages ACI's overall relationship with current customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements.
Develop and implement strategic account plans by collaborating cross-functionally to drive client revenue growth and enhance overall satisfaction.
Lead Executive Business Reviews, preferably onsite, by crafting agendas, engaging key internal stakeholders, and ensuring follow-through on post-review action items.
Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current customer org charts, etc., consistent with ACI's sales best practices.
Keeps current on ACI products/enhancements, competition activities and industry trends.
Perform other duties as assigned
Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience required for the job:
Bachelor's degree or equivalent experience.
12 years of successful Account Management experience in industries targeted by ACI (financial institutions, processors, etc.), preferably selling payments solutions.
Must have a combined minimum experience of 5 years in either the payments, e-commerce or mobile payments industries.
Must have successful sales record.
Excellent presentation, verbal and written communication skills.
Ability to understand the business and technical solutions.
Ability to move the sales process to closure.
Ability to articulate and professionally present solutions and to respond creatively to customer needs.
Understanding and knowledge of products/solutions currently marketed by ACI is a plus.
Selling technology solutions into multi-national organizations companies, and/or merchant acquirers/processor experience is highly desired.
Payments or payments processing related sales experience a plus.
Salesforce.com experience preferred.
Work Environment:
Standard ACI office or home office environment, depending on territory and/or location
Travel required - 20% - 30%
Auto-ApplySoftware Developer
Remote or Johns Creek, GA job
We are seeking a talented and motivated Software Developer to join our team. In this role, you will play a crucial part in the development of software solutions that address the needs of our clients. As a Software Developer, you will work closely with business analysts, designers and fellow developers to produce clean, efficient code based on functional specifications. Your expertise will contribute to enhancing our existing products as well as troubleshooting and/or debugging issues. We value creativity and encourage you to think outside the box as you tackle complex challenges and improve user experience. The ideal candidate will possess a strong foundation in high-level, programming languages such as COBOL, C#, and Basic as well as a solid understanding of software development methodologies. You will have the opportunity to work on a variety of projects across different parts of our health insurance and employee benefits management system. At our company, we foster a collaborative environment that is committed to professional growth and continuous learning. If you are looking for a way to gain experience in software development with room for advancement, apply to be a part of our team.
Responsibilities
* Develop and maintain software applications following best practices.
* Collaborate with cross-functional teams to enhance system features.
* Conduct code reviews to ensure high code quality and share constructive feedback.
* Troubleshoot and debug applications to optimize performance and resolve issues.
Requirements
* Bachelor's degree in Computer Science, Software Engineering, or or work equivalent.
* Experience in several high-levelprogramming languages is a plus.
* Knowledge of the health insurance industry is a plus.
* Ability to learn new languages and technologies.
* Excellent communication skills.
* Excellent problem-solving skills and ability to work under pressure.
* Strong communication and collaboration skills to work effectively in a team.
Benefits
* Flexible work hours and remote work options
* Comprehensive health, dental, and vision insurance and 401K with company match
* Generous paid time off and holiday policy
Sr Manager Solution Consulting - App Engine
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
Ensure SCs demonstrate relevance to customers, fully discover customers' business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution
Develop team members according to the demands of the business and according to their individual professional goals
Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands
Work with regional sales managers to prioritize regional Solution Consulting efforts
Assign resources to sales opportunities, and consistently evaluate progress against goals
Assign resources as required to marketing and other efforts to support demand generation
Develop and deploy team training curriculums to meet the changing demands of the sales organization
Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting etc.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same
7 years' experience in presales
Experience managing presales teams as 1st line management
Understanding of standard approaches to coaching, mentoring and management of individual contributors
Ability to motivate and inspire a growing team of Presales Solutions Consultants
Experience in Value Based Selling or Solution Selling
A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Field Sales Executive
Remote job
Create the future of e-health together with us by becoming a Field Sales Executive
At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.
Your Contribution:
The primary focus of this role is to sell our suite of EHR/PM/LIS and RCM Services directly into the Ambulatory Physician Practice space.
Prepare and submit sales reports showing sales volume, potential sales, and areas of proposed opportunity, including prospects for the region.
Responsible for building the sales pipeline, including lead generation, discovery, and qualification. Also responsible for managing the entire sales cycle from identifying potential business opportunities to closing deals.
Perform sales demos and negotiate deals to secure new business.
Maintain relevant information in SAP and other relevant systems to ensure accurate tracking and reporting.
Your Qualification:
Minimum Bachelor's degree in business, marketing, or equivalent experience in business or sales management.
Minimum of one years' experience in a software sales environment.
Knowledge of the Healthcare or IT Industry.
Demonstrated history of success in the past two years (e.g. meeting quota) for selling healthcare software and effectively produced sales over a sustained period.
Familiarity of current overall trends in the business sector, customer's specific business goals, strategy, financials and challenges while maintaining high quality.
Must have the ability to pay attention to detail and to work independently.
What you can expect from us:
Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.
Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
Security: We offer a secure workplace in a crisis-proof market.
All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.
Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.
We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health-a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.
Auto-ApplyGlobal Head of Digital Factory Solutions Go-to-Market
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Global Head of Digital Factory Solutions Go-to-Market
The Global Head of Digital Factory Solutions Go-to-Market is a strategic role that partners with ServiceNow's customer-centric industry transformation sales teams, as well as other key functions across the company (e.g., marketing, product, customer success, implementation partners), to accelerate the growth of verticalized industry solutions focused on factory and industrial operations. This individual will closely align with our OT sales and product teams to seed and develop strategic opportunities that drive growth within our manufacturing customer base.
They will serve as the thought leader and subject matter expert for “ServiceNow in the Factory,” supporting account teams, marketing, partners, and product groups to design, develop, market, and sell ServiceNow's Digital Factory solutions. These solutions aim to deliver real value by improving productivity and quality for our manufacturing customers.
The Ideal Candidate Brings a Powerful Combination of:
Manufacturing industry experience
, acquired from working within a manufacturer (preferably supporting manufacturing, supply chain, or quality operations)
Working knowledge of how technology, particularly AI
, can and should be leveraged to drive transformational change within a factory environment
Customer-facing experience
in selling and delivering consulting services
Go-to-Market experience
in an enterprise software company
This role will also align closely with our core and solution sales account teams in the Manufacturing vertical to develop strategic opportunities based on ServiceNow's Manufacturing Digital Factory industry solution. The successful candidate will build trusted relationships with customer and partner executives, collaborate with sales leaders, and contribute significantly to revenue growth in our manufacturing accounts globally.
Key Areas of Responsibility:
Customer-Focused Pipeline Development:
Act as the industry expert for the Digital Factory solution by engaging with executives and senior leaders at industry events, executive business reviews, and similar forums. These activities should directly lead to new pipeline creation.
Sales-Oriented Pipeline Progression:
Partner with account executives and teams to progress opportunities by integrating industry expertise into account strategies, engaging key decision-makers, and accelerating deal cycles by emphasizing business value and competitive differentiators.
Partner Development & Execution:
Build and maintain relationships with Digital Factory-focused practices within strategic partners to drive awareness, enablement, solution positioning, and customer development-accelerating customer-centric pipeline priorities.
Solution Design & Enablement:
Identify new factory-based use cases for ServiceNow solutions. Collaborate with marketing to design and package solutions that create tangible value for manufacturing customers, enabling transformation across all aspects of the Digital Factory.
Business Analysis & Reporting:
Analyze the Digital Factory business to identify trends, needs, opportunities, and KPI movement. Use insights to inform customer engagement strategies and drive high-impact behaviors and results.
Solution Demos & Innovation Showcases:
Work with marketing and partners to increase awareness of the Digital Factory solution by showcasing it at Partner Innovation Centers, industry trade shows, and ServiceNow customer events.
This individual must be hands-on-equally capable of crafting multi-year strategies and updating trackers with current opportunity statuses. They should thrive in a high-growth, fast-paced environment and maintain a clear strategic perspective while addressing immediate priorities.
A typical day includes brainstorming new go-to-market approaches, presenting at industry and customer-facing events as a Digital Factory SME, engaging with C-suite stakeholders, working with industry leaders and “Big Bet” account teams, and maintaining strong relationships with key partner leaders to support pipeline and growth.
Key Internal Partnerships:
Industry & Field Marketing
Field Sales and Solution Sales
Product Teams
Global Partner & Channel
Enablement
Industry Enterprise Architects
This leader will stay attuned to ServiceNow's global sales priorities, programs, and communications-advising on messaging, channels, and tactics to ensure the best outcomes for customers. We're seeking a high-energy, empathetic relationship-builder with a business-growth mindset and strong communication skills.
Qualifications
To Be Successful in This Role, You Should Have:
Experience integrating AI into workflows, decision-making, or problem-solving-e.g., using AI-powered tools, analyzing AI-driven insights, or automating processes
10+ years of experience
in the manufacturing industry, with success guiding technology strategy, operations, and daily functions within a manufacturing organization
5+ years of experience
in an IT/technology role at a manufacturing company
5+ years at an enterprise software company
, serving manufacturing accounts as a Digital Factory SME or in business development, consulting, or a similar role
OR
5+ years at a top-tier consulting firm
, driving operational transformation for manufacturing clients
Exceptional presentation skills (in-person, virtual, and C-level engagements)
Proven ability to build trusted advisor relationships with customers and internal sales teams
Strong influence and advisory skills with senior leadership across multiple departments
Experience producing thought leadership content for international audiences
Self-motivated, resourceful, and capable of prioritizing in a dynamic environment
Agile mindset and ability to lead through influence in a matrixed, distributed team environment
Demonstrated success achieving revenue targets in partnership with account sales teams
Excellent organizational and time management skills
Willingness to travel up to 30%
Bachelor's or Master's degree in Business, Technology, Engineering, or
For positions in this location, we offer a base pay of $146,400-$256,200 plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.
Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Alternative Legal Career: Field Solutions Consultant. PacNW Home Based
Remote or Portland, OR job
**The successful JD applicant will reside in the Portland or Seattle area**
Do you enjoy building solid internal and external relationships resulting in growth?
Do you enjoy collaborating cross-functionally to deliver on common goals?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
As a Solutions Consultant, you'll provide education and support, build preference, and drive usage of our solutions. You will retain and grow revenue within assigned accounts and/or territory while building solid relationships within accounts. You will also understand customer needs, provide high-quality consultation, and generate leads.
Responsibilities
Providing consultative services to legal customers and prospects ensuring maximized use and understanding of LexisNexis products
Collaborating with sales partners on preference, driving strategy, and developing strategic account plans
Identifying and sharing leads and opportunities with sales partners and/or Product Specialists
Conducting competitor research, analyzing findings, and sharing information with Product, Segment and Marketing
Communicating credibly with clients to understand their challenges and provide guidance, education, and consultation to help improvement
Collecting feature and function requirements from customers and communicate to appropriate product team members
Utilizing all required processes, tools and systems
Requirements
Have a Juris Doctorate
Display excellent verbal and written communication skills
Have the ability to build solid relationships internally and externally
Have proven training and/or sales experience
Experience performing simple and complex research assignments
Display impressive organizational skills
Be able to travel up to 50% of the time
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.
Partner Manager
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for an individual who will help to define ServiceNow's strategic partner ecosystem. The individual will identify, recommend, build, and execute strategic partnerships with ISVs that build apps and integrated offerings for sale and distribution through the ServiceNow Store. This individual will develop partnerships that provide ServiceNow a competitive advantage in the market by delivering expanded value to our end-customers. The ServiceNow Store team is instrumental in driving partner revenue as well as in influencing higher retention and expansion of ServiceNow ‘s homegrown solutions.
The ideal candidate will need to have at least 5-8+ years of experience managing technology partnerships. This candidate will be a trusted advisor for our OEM and ISV partnerships and will be focusing on driving a successful GTM business strategy for each partnership they manage and will be measured by partner NNACV.
Responsibilities:
Conduct strategic GTM business plans with all ISV Partnerships, including technical innovation, sales, marketing, business goals and forecasting
Generate incremental revenue in existing ISVs and in new ISV markets
Develop partner go-to-market strategy: sales enablement, marketing, and forecast planning
Achieve quarterly and annual NNACV revenue targets
Drive strategic enterprise-wide OEM transactions
Manage partner engagement via QBRs, executive check-ins, etc.
Work strategically, cross-functionally with BUs, sales, marketing, operations, legal, solution consulting, and product teams to execute against ISV partner and organizational goals
Evangelize the ServiceNow Technology Partnership Program
Requirements:
A proven track record of driving strategic GTM conversations
Ability to maintain a high level of planning and productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Passion for partnering inside and outside of the organization with a proven track record of consistent overachievement of quota and revenue goals while establishing and maintaining partner satisfaction
Strong technical aptitude
Ability to sell to C-Level and across Product and IT organizations
Excellent interpersonal, communication, and leadership skills
Ability to develop business use cases & requirements, while creating and managing strategic alliances
Ability to sell both bundling an application and deployment of a platform
Deep analytical skills enabling comprehension and synthesis of complex business and technical issues
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5-8+ years of experience selling OEM, ISV, or direct enterprise software or enterprise SaaS solutions in large, complex environments
A proven track record of driving strategic GTM conversations
Ability to maintain a high level of planning and productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
Passion for partnering inside and outside of the organization with a proven track record of consistent overachievement of quota and revenue goals while establishing and maintaining partner satisfaction
Strong technical aptitude
Ability to sell to C-Level and across Product and IT organizations
Excellent interpersonal, communication, and leadership skills
Ability to develop business use cases & requirements, while creating and managing strategic alliances
Ability to sell both bundling an application and deployment of a platform
Deep analytical skills enabling comprehension and synthesis of complex business and technical issues
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Principal Platform Architect Banking
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
You will be part of the Customer Excellence Group (CEG). Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements. We help our customers realize value faster and reduce risks. Successful candidates will join a team of experts focused on our Financial Services customers, with a particular focus on Banking customers.
What you get to do in this role:
The Platform Architect is a strategic technical leader responsible for helping our customers architect, mature, and governing scalable, secure, high-performing solutions on the ServiceNow platform. You will have the opportunity to shape the transformation for leading global financial institutions and work with the latest in AI advancements. Platform Architects ensure customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role. Platform Architects work closely with business stakeholders, technical teams, and external partners to align platform capabilities with business objectives, adopt best practices, and drive AI and digital transformation initiatives. They:
· Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision.
· Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows.
· Translate goals and desired into an architectural roadmap.
· Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications.
· Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices.
· Be an active contributor of leading practices and expertise related to the ServiceNow platform.
· Maintain the skills and certifications that are relevant to your customers and your role.
· Mentor others in their professional development.
· Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations.
· Help customers adhere to ServiceNow architecture guardrails and coding standards.
· Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation.
· Support the development of reusable solutions, accelerators, and technical assets.
· Present platform strategy and design decisions to stakeholders and leadership.
Qualifications
To be successful in this role you have:
· 10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience
· Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment
· Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
· 3+ years in an Enterprise or Solution Architect role, or relevant experience
· Knowledge of data modeling, CMDB design, data strategies, platform security, and integration.
· Cloud application technology experience
· Familiarity with Enterprise Platforms in addition to ServiceNow
· A strong customer focus
· The ability to thrive in complexity
· A strategic and collaborative mindset
· Excellent presentation and communication skills
· Strong executive communication skills
· Ability to travel up to 50% of the time.
Preferred Qualifications:
· Financial Services / Banking experience
· Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
· Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
· Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
Principal Technical Consultant (Integrations/AI), Federal - Top Secret Clearance
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Team
The Customer Excellence Group at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Role
The Principal Technical Consultant, Integrations Specialist is the functional and technical expert of a customer engagement team - consulting with customers and configuring ServiceNow Integrations based on configuration best practices - all with the goal of accelerating and driving customer business outcomes. Integrations consultants design and implement integrations between ServiceNow and third-party software platforms, programs, and applications. They are expert problem solvers with extensive programming skills and abilities in multiple coding languages and frameworks. They also resolve errors, provide support, and develop procedures to navigate complex system overlaps. They will play a crucial role in delivering transformative integration architectures that support AI solutions on the platform.
What you get to do in this role:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Devising integration development plans and strategies while formulating architectures for systems integrations.
Implement the latest ServiceNow AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, Generative AI and other upcoming capabilities for various customers
Developing solutions specific to user requirements gathered in workshops.
Coordinating activities with other developers to ensure that integrations and platform functionality is designed to support the overall project.
Ensuring that best practices in integration processes are followed by the organization.
Act as an SME to solve complex user issues related to Integrations and AI solutions.
Checking and correcting conflicts in data configurations and overlaps.
Analyzing and improving current instance configuration and setup to ensure proper design to support future of customer.
Identifying, debugging, and advising on system errors or architecture issues.
Qualifications
To be successful in this role, we need someone who has:
Active Security Clearance Required
At least 8 years of configuration/development experience for complex, highly capable, integration technologies
Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in a complex and varied customer environment, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
Maintain at least 2 ServiceNow mainline CIS certifications
Maintain ServiceNow Certified Application Developer (CAD) certification
Act as a technical lead on any engagement
Experience with architecting systems integrations and creating complex high level architecture diagrams
Extensive experience with Integration Technologies (Web Services (REST/SOAP), middleware, LDAP, SSO, JDBC, Import Sets, Export Sets, IDR (instance data replication), Remote Tables, Remote Process, etc.) and working with SaaS technologies
Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
Experience with ServiceNow's Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
Experience with development on the ServiceNow platform capabilities (Studio IDE, Mobile, Automated Test Framework, Delegated Development, Flow Designer, Source Control, APIs, and Integrations)
Experience with data management, database design, and database concepts
Knowledge and experience with technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
Connect chat, agent chat, and virtual agent configuration and design experience
Encryption understanding and core design principals with customers (Platform, Edge, Database, Full Disk, etc)
Understanding and/or development experience with MID Servers, Notify, Orchestration
Strong Javascript skills with practical experience
Experience with Self Hosted implementations and/or Domain Separation is a plus
Experience with data management, database design, and database concepts
Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment
Proven team builder with the ability to mentor and develop talent
Analytical and problem-solving abilities
A keen eye for detail and the ability to spot and fix errors in complex code
Ability to perform tasks independently
Good presentation and report-writing skills
Up to 30% travel annually
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.
Learn more here
.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.
Principal Product Manager Value Methodology
Remote job
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are seeking a seasoned and forward-thinking AI Value Methodology Analyst to join our Data & Analytics organization. In this senior individual contributor role, you will play a critical part in shaping how we understand, measure, and communicate the tangible value generated by ServiceNow Products and Artificial intelligence initiatives across the enterprise. Bringing over a decade of experience in data, analytics, and AI, the successful candidate will develop and maintain a comprehensive value methodology framework while also acting as a product owner for analytics experiences that drive adoption, speed, and measurable business impact.
What You'll Do:
Develop and Maintain Value Methodology Framework
Design a standardized, scalable methodology to assess the business value of ServiceNow Products and AI use cases, including productivity gains, efficiency improvements, cost reductions, and revenue enhancements.
Define key performance indicators (KPIs), success criteria, and benchmarking metrics for ServiceNow Product and AI adoption and impact across functions.
Value Measurement & Monitoring
Lead the end-to-end process for value estimation and realization of ServiceNow Products and AI initiatives-spanning the full lifecycle from pilot phases through full deployment.
Maintain dashboards, scorecards, and reporting tools to monitor usage trends and value outcomes across the enterprise.
Partner across all business functions developing and deploying value models/use cases for comprehensive value attribution and ROI calculations.
Stakeholder Engagement & Education
Serve as an advisor to sales teams on how to articulate and quantify the value of ServiceNow Products use cases.
Translate complex value models into compelling narratives and actionable insights for executive leadership.
Analytics Product Ownership
Act as a product manager for dashboards and analytics solutions, defining requirements, wireframes, and user journeys that translate complex data into intuitive and actionable insights.
Help define the roadmap and vision for how various analytics elements-data, AI insights, and value frameworks-come together to drive decision effectiveness and speed for end users.
Collaborate with design, data engineering, and business partners to continuously refine analytics products for usability, scalability, and impact.
Governance & Best Practices
Establish governance protocols to ensure consistency and transparency in AI value tracking across departments.
Maintain a centralized repository of AI use cases, their business impact, and lessons learned to guide future AI investments.
Strategic Alignment
Ensure value use case assessments align with broader enterprise objectives, digital transformation goals, and innovation priorities.
Identify gaps and opportunities where ServiceNow products can deliver new or enhanced business value.
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience with ServiceNow Products and how they add value to customers
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
8+ years of experience in data science, analytics, or AI strategy roles, ideally in large-scale enterprise environments.
Proven track record of building and implementing business value frameworks or financial impact models for technology initiatives.
Strong understanding of AI/ML capabilities, lifecycle, and business applications across functions.
Skills
Exceptional analytical and quantitative skills with the ability to synthesize complex data into meaningful insights.
Strong business acumen and understanding of corporate value drivers.
Excellent communication and storytelling skills for executive-level presentations.
Experience with tools such as Power BI, Tableau, Excel, and data modeling platforms.
Bachelor's degree in a quantitative or business discipline (e.g., Data Science, Economics, Engineering, Business Analytics)
FD21
For positions in this location, we offer a base pay of $163,600 - $286,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here
. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact
[email protected]
for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.