First Fidelity Bank jobs - 85 jobs

At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun! SUMMARY The Personal Banker is responsible for building meaningful, lasting relationships and providing exceptional service to new and existing clients. The Personal Banker will support clients in achieving their financial goals by resolving client issues, engaging them to understand their financial needs, identifying thoughtful solutions, and providing extraordinary delivery of products and services. A critical success factor for this position is to proactively identify client needs and look for opportunities to refer clients to additional lines of business that provide value and make their lives more convenient. Sales and service responsibilities include expanding existing relationships through profiling, proactively seeking retail and small business lending opportunities, and closing loans. To be successful, the Personal Banker must have thorough knowledge and familiarity of First Fidelity Bank's accounts and products, a genuine interest in our clients, and have a drive to find solutions that are beneficial for the client and the Bank. PRIMARY DUTIES/RESPONSIBILITIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Client Relations and Sales * Creates a memorable client experience by proactively building, maintaining, and growing relationships through various communication channels. Provides a superior level of service by identifying clients' needs and recognizing and acting upon opportunities to offer Bank products and services. * Engages in professionally curious conversations with prospective and existing clients in order to uncover service opportunities. Asks questions to understand what is important to the client and how the Bank can help meet the client's financial needs. Uses a consultative approach while tailoring recommendations and solutions. * Presents options to clients about ways to make their banking more beneficial, easy and convenient, while ensuring the needs of the client always come first. * Works to bring the client's expectations in line with the Bank's capabilities in order to achieve the client's desired outcome. In every interaction looks for ways to say "yes" to the client, adapting, as needed, to meet the ever-changing needs of our clients and the communities where we do business. * While consulting with the client, thoroughly explains product and account features, statements and service charges in a manner that the client can easily understand. * Develops strong relationships with other colleagues at the Bank in order to introduce clients to specialists who can assist with specific financial needs. * Provides prompt, efficient, and accurate service in response to client requests, inquiries, or problems. Dedicated to resolving client service issues in a manner that is efficient and favorable to the client and the Bank. Teller Transactions As needed, opens new accounts and assists with Teller transactions: * Provides accurate cash handling and positive client relations while performing a variety of Teller service functions, including cashing checks; processing deposits and withdrawals on savings and checking accounts; processing loan transactions; preparing change orders; and selling gift cards, savings bonds, cashiers and travelers checks. * Assists clients with questions on accounts and researches to identify and resolve problems. * Accurately processes transactions while working within defined limits of authority. Maintains accurate cash and coin supply in drawer, keeping currency and coin in a neat and orderly arrangement. * Verifies deposit amounts, examines checks, bonds and cashier's checks to determine negotiability. Accurately verifies signatures and client balances on withdrawals. Enters transactions into Bank records via online terminal. Completes and records accurate documentation on large transactions. * Responsible for accuracy in balancing each day's transactions and verifying cash. Balances drawer and coin vault within defined accuracy standards. Other Duties * Leads by example, exceeding the expectations of the Bank's Mission, Core Values, and Golden Rules of Service. * Complies with all policies, procedures and regulatory banking requirements. * Demonstrates good work habits, attendance and follows policies and procedures. * Performs other relevant duties as assigned. * Regular and reliable attendance at work is an essential function of the job.

The AI Process Analyst fine-tune models in pre-built applications, manage capabilities and configure AI tools for enterprise use. In collaboration with the AI Business Analyst and Functional Lead, the Prompt Engineers will work with business users, educating them in best practices for successful AI use case implementation. Collaborate with business units to identify and advise on potential AI use cases, building out a solution for business problems that are purpose-built for AI solutions. Test prompts across various business scenarios, working with front-line users to provide guidance for best practices. Maintain current understanding of machine learning, natural language processing and AI prompting techniques. Utilize research and training to bring forward new ideas and innovative solutions for the Bank's AI use cases. Monitor and assess the outputs of AI platforms for bias, consistency, KP and performance tracking. Conduct testing prior to release of new systems and on a regular cadence following production release. Work with business stakeholders and technology teams to make a tooling assessment, determining the correct build vs. buy decision. Once a decision has been made, create requirements documentation to aid in the selection or development of the AI solution. Perform miscellaneous job-related duties as assigned. Position Requirements: Experience with data visualization tools (PowerBI) Proficiency with tools like Python, SQL, or JSON; familiarity with AI platforms is a plus Experience in AI, NLP or working directly with large language models, particularly in prompt engineering Analytical skills to interpret prompt performance metrics and optimize accordingly Bachelor's degree in Accounting, Finance, Entrepreneurship, Economics, MIS, Math Computer Sci, or Engineering. Position requires a minimum of 3 years of relevant US based experience. To be considered for this position you must reside within the operating area. #LI-DNI

MidFirst Bank is seeking a copywriter who develops clear, compelling and persuasive copy for print and digital marketing and advertising materials. The candidate will work to capture a target audience's attention and drive actions, such as selecting a product or engaging with a brand. This will be an in-house/in-person marketing department position. Core responsibilities Write and edit compelling content for various channels, business lines, websites, social media, blogs, emails, press releases, print ads and video scripts. Collaborate with creative teams, including designers, art directors, marketing managers and outside advertising firms to develop and execute integrated campaigns. Research industry trends, target audiences and competitor activity to inform content strategy and ensure relevance. Maintain and apply brand voice and messaging consistently across all communications, business lines and affiliates while adhering to brand standards and style guides. Proofread copy for accuracy, grammar and adherence to brand guidelines. This position will also manage numerous outside proofreaders. Manage multiple projects simultaneously and meet tight deadlines. Required skills and qualifications Education: A bachelor's degree in English, Journalism, Marketing or a related field is required 2 years of experience writing freelance or for marketing/advertising firms is required. Experience writing for the financial industry will be a huge advantage. Writing and editing: Exceptional writing, editing and proofreading skills, with a keen eye for detail. Creativity: The ability to think conceptually and generate fresh, original ideas Communication: Excellent verbal and written communication skills to articulate ideas and collaborate effectively Portfolio: A strong portfolio showcasing diverse writing samples is essential Research skills: The ability to research topics, target audiences and market trends thoroughly Adaptability: A capacity to write in different styles and tones for various business lines, affiliates, audiences and platforms Time management: Strong organizational skills to handle multiple projects and tight deadlines This is a fast-paced, collaborative environment with a high-volume workload often requiring short turnaround times. The most successful candidate will be a quick learner who has a versatile and compelling writing style.

This position is primarily responsible for preparing and ensuring proper documentation is in place to establish a legally binding contract with borrowers for commercial loans. The position is also responsible for securing liens on collateral, and ensuring loans comply with internal bank policies, as well as federal and state regulations post closing. Responsibilities Include: Ensures loan documents are prepared in accordance with the terms and conditions per the credit approval and in compliance with regulatory requirements as related to local, state and federal guidelines. Ensures work is completed on time and accurately by planning, coordinating and monitoring daily activities. Communicates with loan officers for any additional information needed to prepare loan documents. Orders UCC searches, corporate searches and other due diligence as required. Ensures loan document packages are complete and ready for funding and boarding including coordination with title and/or escrow companies for closing, obtaining pay off demand statements and obtaining appropriate insurance coverage, when required. Responsible for security of loan documents, promissory notes and valuable assets, including the perfection of the Bank's interest in collateral and protection of documents which represent the Bank's security interest (such as securities, recorded deeds, vehicle registration, UCC-1 forms, insurance coverage and other forms of collateral.) Miscellaneous duties as assigned. Position Requirements: Bachelor's degree in a business related field and at least 1 year of demonstrated experience working with business entity agreements, reviewing title documents, or conducting legal document preparation or quality control. Candidates without a Bachelor's degree who have three (3) or more years of commercial loan processing or document preparation experience will also be considered. Excellent interpersonal, written and oral communication skills are required. Ability to make sound decisions and produce great work under general or limited supervision. Highly proficient PC skills including MS Word, MS Excel, and programs used to generate loan documents (knowledge of LaserPro is a plus). Ability to adjust priorities to changing circumstances and maintain quality in fast paced atmosphere. Great organization skills, very detailed oriented Preferred Skills: Exposure to credit agreement covenants and loan documentation in multiple states Knowledge with Article 9, UCC, Regulations B, C, Z, RESPA, Fair Credit Reporting Act, and other federal and state laws and regulations. Working knowledge of complex consumer transactions, understanding of title reports and exceptions, and familiarity with Loan Estimates and Closing Disclosures Working knowledge of commercial and consumer lending policies Working knowledge of the more complex commercial style transactions

The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers. Duties will include, but are not limited to, the following: Coach Tellers to effectively identify opportunities with the customers they service Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls Perform monthly surprise cash audits as well as month-end audit procedures Greet customers and facilitate a welcoming and customer-focused environment Build and maintain relationships with customers to help identify financial products and services that meet their needs Process routine customer transactions as well as assist Tellers with more complex transactions Respond to customer inquiries and concerns to create positive solutions/outcomes This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency. Required Skills: A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience Demonstrated leadership experience Experience must include teller servicing and/or operational responsibilities Proven knowledge of banking products and services as well as standard banking procedures and regulations Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank's expense Excellent customer service skills, including oral and written communication Ability to work effectively as a team member and with customers Careful attention to detail and strong organizational skills Ability to establish credibility quickly with customers; demonstrate confident in dealing with his/ her peers Strong work ethic and high integrity Strong computer skills and proficiency with all Microsoft Office applications This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m. Physical Requirements: This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. MidFirst Banking Center Hours of Operations: Monday - Friday from 7:15 a.m. - 8:15p.m., Saturday from 8:45 a.m. to 3:15 p.m., and Sunday 11:45 a.m. to 4:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames) Candidates must be available to work weekend hours. Shift differential of $5.00/hour for any hours worked after 6:00p.m. Monday-Friday, after 1:00p.m. on Saturdays, and any hours worked on Sundays.

Come and work for a Forbes Best Employer! With more than $41 billion in assets and serving more than 900,000 customers, MidFirst Bank is the largest privately owned bank in the country. As a family owned bank, MidFirst has established many customer relationships that have spanned decades and generations. We are committed to continuously providing an exceptional culture creating an energizing and supportive employee experience while delivering extraordinary customer service. Manager, Data Strategy & Programs The Manager of Data Strategy & Programs partners closely with the Chief Data Officer to define, operationalize, and deliver the enterprise data and analytics strategy. This role serves as a bridge between strategic vision and tactical execution-ensuring data initiatives are prioritized, resourced, and executed in alignment with enterprise goals. The manager leads planning, program governance, and enablement efforts to maximize the value of data as a strategic asset. Work with the Chief Data Officer and senior leadership to establish and continually refine the organization's data and analytics vision and roadmap. Support the creation and continual refinement of the enterprise data and analytics strategy, aligning with business objectives, regulatory expectations, and emerging technologies. Translate strategic priorities into actionable initiatives, measurable outcomes, and defined success metrics. Conduct maturity assessments, benchmark analyses, and environmental scans to identify opportunities for innovation and optimization across data governance, engineering, analytics, and AI enablement.. Collaborate with domain leaders and business units to ensure strategy alignment with organizational priorities, operational needs, and emerging technologies. Prepare strategic presentations, frameworks, and communications for executive and board-level audiences. Drive planning, prioritization, and oversight of enterprise data programs and projects to ensure efficient execution and alignment with strategic goals. Develop and maintain a consolidated portfolio of data programs and projects across business units, operational departments, data domains, and technology functions. Lead intake, prioritization, and sequencing of initiatives based on strategic alignment, business impact, and resource capacity. Manage cross-functional planning cycles and coordinate dependencies between data engineering, analytics, data governance, data stewards, and business stakeholders. Oversee program governance, dependencies, budgets, and performance tracking. Develop dashboards and scorecards to report progress, risks, and value realization. Facilitate steering committees, working groups, and status reviews to maintain alignment and accountability. Redesign and streamline data operations to enhance efficiency, agility, and quality in the delivery of data products and analytics. Assess current-state data delivery, governance, and support workflows to identify bottlenecks and inefficiencies. Redevelop existing processes for intake, development, testing, deployment, and change management. Standardize templates, workflows, and operating procedures for consistent execution. Partner with technology, data, and analytics teams to implement automation and tooling to improve delivery speed, enhance cross-functional execution, and reduce manual effort. Establish continuous improvement mechanisms with performance metrics and feedback loops. Partner with data engineering, governance, and analytics teams to improve cross-functional execution and reduce delivery cycle times. Foster a culture of data enablement and manage data as a product to ensure sustainable business value. Define and operationalize a data product management framework, including lifecycle governance, prioritization, and value tracking. Develop and lead a team of data product managers in the execution of the data product management framework. Partner with engineering and analytics teams to define reusable data products and shared data sets. Align data product strategy with enterprise architecture and governance standards. Lead a team of data program analysts who oversee the execution of data and analytics programs. Create a enterprise data enablement program to equip data analysts and business teams with the skills to leverage data effectively. Collaborate with data, analytics, and learning and development teams to execute enterprise data literacy initiatives-defining curricula, metrics, and engagement strategies. Coordinate enterprise-wide initiatives such as data democratization, self-service analytics, and AI readiness programs. Support deployment and adoption of data management tools such as data catalogs, lineage, and quality solutions. Monitor adoption and utilization of data assets and products to ensure measurable outcomes. Serve as a trusted partner and advocate for the enterprise data strategy across business, data, analytics, and technology teams. Build strong relationships with executives, data owners, and operational teams to understand needs, communicate priorities, and align data program delivery. Lead transparent communication on program progress, successes, value realization and challenges through structured reporting and storytelling. Promote collaboration and knowledge sharing across functions to build an enterprise data culture. Facilitate steering committees, working groups, and status reviews to maintain alignment and accountability. Represent the data organization in cross-functional initiatives and enterprise planning forums. Act as a key advisor to senior leaders on data-driven strategy, decision-making, and governance. Position Requirements: 5+ years of cumulative experience in data strategy, governance, analytics, project management, or program management Proven success translating strategic objectives into actionable plans and measurable results Skilled at managing ambiguity, prioritizing competing demands, and enabling decision-making Developed understanding of data management, governance, analytics, and architecture disciplines Excellent communication, facilitation, and stakeholder management skills Working knowledge of product management principles and lifecycle process Demonstrated experience redesigning processes for greater agility, quality, and consistency Experience leading cross-functional initiatives in complex organizations Advanced ability to manage multi-year roadmaps, budgets, and resource allocations Familiarity with modern data platforms and tools (e.g., Snowflake, Informatica, Power BI, Azure) Bachelor's degree in Project Management, Business, Information Systems, Accounting, Finance, Economics, Engineering Commensurate experience considered in lieu of degree Other Certifications: Project Management Professional, Program Management Professional, Certified Data Management Professional

MidFirst is committed to complying with regulatory requirements including the Community Reinvestment Act (CRA) in a proactive and collaborative manner. To achieve corporate objectives, MidFirst seeks a CRA Outreach Specialist (COS) to assist in the identification of CRA opportunities in collaboration with internal and external parties. This position will be responsible for coordinating MFB business unit outreach opportunities in support of CRA strategies, for enhancing MidFirst community development activities, and for documenting performance results. They will demonstrate a strong commitment to ongoing CRA community financial services education, being a subject matter expert in identifying and documenting creative lending and investment opportunities, coordinating support for community groups and establishing new relating to efficiencies and enhancements of the overall CRA Program. This role will require researching, documenting, and evaluating CRA lending and deposit programs of CRA audiences, providing market analysis of MidFirst's activities in relation to the industry performance and economic and demographic metrics, and supporting CRA activities of business units. The position will also prepare and submit reports to third parties in relation to MidFirst CRA activities. The COS will report CRA information to business units relating to CRA efforts and will provide ongoing reporting to CRA and Executive Management relating to goals and strategies established by management. The COS will collaborate with other members of the CRA Department in assessing MidFirst's CRA performance. This position requires demonstrated engagement experience with community groups and in identifying and documenting the CRA qualification criteria of MidFirst CRA activities. The position will be responsive to business unit requests relating to CRA compliance for community development loans, investments and services. The candidate will conduct and coordinate CRA financial education services, including creation of presentation materials, coordinate with internal parties such as Marketing, Compliance, and Lending Units to ensure information meets MidFirst branding requirements and to coordinate outreach opportunities for MidFirst personnel. The individual will collaborate with external groups and internal business units. The candidate will assist with the documentation of community needs and MidFirst's impact on those communities. Position Requirements: Must have the ability to assess potential community contacts for alignment with MidFirst's corporate strategies and CRA mission Candidates should possess skills to create efficiencies in repetitive processes and to assess reasonableness and consistency of data in relation to expectations A bachelor's degree is required Exceptional organizational skills and strong attention to detail Seeking a self-starter with outstanding professional communication skills including effective presentation skills Ability to think critically and creatively Strong analytical abilities Strong project management skills CRA knowledge would be preferred In addition to technology and database understanding, a minimal understanding of control concepts would be useful in controlling the flow of data from various reporting units through data output Success candidates will exhibit a desire and creativity to identify and develop the process beyond stated objectives in a manner that is most efficient Position requires a minimum of 3 years of relevant US based experience To be considered for this position you must reside within the operating area. #LI-DNI

This position is part of the Item Processing (IP) department within our Bank Operations group. Item Processing is responsible for collecting all of the paper transactions and deposits made through our various channels (banking centers, mobile phone, ATM, commercial remote deposit, etc.) and ensuring they are complete, accurate, and balanced. They also receive and process in clearing items, which are the checks written by bank customers that are being processed for settlement. This position plays a key role in the success of these processes by keying and balancing the deposit image files as they are ingested into our item processing software, communicating with banking center personnel to capture any missing deposit images, reviewing and approving the deposits made through the mobile channel, placing and processing holds in accordance with Regulation CC, and assisting other departments with the upload and approval of transactions through batch processing on the core platform. **Typical hours for this position are Monday-Friday, scheduled between 1:00PM-Finish.** Requirements Include: 1-3 years banking experience or college degree preferred, but not required Ability to accurately 10-key at minimum pace of 9,000 keystrokes per hour and capacity to increase pace as necessary to meet deadlines Ability to use standard computer software (MS Outlook, MS Excel) and quickly learn to navigate and operate job-specific software and web-based applications Problem solving skills with strong attention to detail Excellent verbal and written communication skills Ability to provide a high degree of customer service Ability to operate in a volume-based deadline-driven environment Ability to perform job functions independently In addition, the position is expected to read, reference, and interpret written departmental procedures, cross train on department tasks, make suggestions to correct or enhance existing processes, and take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth.

Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the county. We focus on quality and creating winning teams to execute our mission to be the top performing financial institution in the markets we serve. We are looking for a strong leader that will share in our passion for this mission and lead a team within the Loss Mitigation Operations Department with humility and excellence. The Loss Mitigation Operations Department is responsible for working with borrowers to catch up on missed payments and maintain their homeownership. As part of the management team within Loss Mitigation Operations, you will lead a team of 12+ while focusing on operational reliability and efficiency and creating an environment that both engages and equips staff to maximize performance. Primary responsibilities include: Achieving team productivity and quality standards Identifying operational and financial risks, challenging existing strategies, and implementing process improvements Collaborating with other management to ensure loss mitigation efforts are coordinated and effective Ensuring compliance with all mortgage servicing requirements Managing various projects and performing other relevant duties as required Position Requirements Required Education / Experience: Experience: 5-7 years' experience leading management-level professionals who manage front-line team members Education: Bachelor's degree Preferred Skills: Demonstrated success identifying and implementing process improvements Exceptional analytical and creative problem-solving skills and the ability to work both independently and collaboratively Strong leadership skills with the ability to monitor and motivate employees to reach and exceed performance goals Aptitude to manage multiple projects simultaneously and a capacity to work in a deadline-driven environment Excellent verbal and written communication skills and ability to confidently lead meetings and convey information **Position is onsite in Oklahoma City, candidates must reside in the area to be considered #MM # LI-Onsite

The IT Governance Administrator is responsible for working with IT functional managers to ensure robust operational governance and control structures are implemented and maintained. This position manages audits and exams, striving for successful outcomes. Key responsibilities include overseeing the administration of IT policies, programs, and procedures, serving as a project manager on significant initiatives, acting as a backup system administrator, and creating comprehensive reports to facilitate effective communication across the organization. PRINCIPLE DUTIES AND RESPONSIBILITIES: Facilitate audit and exam processes by gathering requested information, facilitating responses to questions during audits/exams, keeping management abreast of any potential findings/issues, driving audits/exams for a successful result, tracking open findings/issues, and ensuring timely completion of audit/exam commitments. Adhere to the governance structure for operational activities by coordinating Committee oversight, ensuring issues get brought to the right Committees and minutes are maintained, ensuring consistency among all Committees, and ensuring Committees are in place as new strategies are established. Oversee the administrative process of creating, reviewing, approving and publishing technology and security policies, programs, and procedures. Preparing and developing presentation materials, including writing, editing, verifying and formatting information, and ensuring that report material is accurate, timely and well written. Design and develop analytical reports including data visualization and infographics. Manage various significant on-going projects; work with a team of internal and external partners and stakeholders to ensure project plans are developed and executed appropriately. Work closely with a range of MidFirst support services such as Legal, Audit, Regulatory Relations, Compliance, Third Party Vendor Management, and Enterprise Risk Management to ensure the business unit is fulfilling its on-going administrative, legal, compliance, and regulatory requirements. Coordinate business risk assessments, work with the Enterprise Risk Department to document status of top risk areas for the business, and coordinate creation of annual status reports to the Board. Participate in department meetings to discuss organizational objectives and gather information. Perform miscellaneous job-related duties as assigned. INTERFACE WITH: Chief Information Officer Chief Information Security Officer Chief Operating Officer Enterprise Risk Management Compliance Legal Internal and External Auditors Regulators Third-Party Vendors Business Unit Management and Staff SKILLS: Strong organizational skills, with impeccable attention to detail Professional verbal and written communication skills required Knowledge of IT operations and control mechanisms Advanced prioritization skills, with ability to meet tight deadlines having conflicting priorities Strong analytical and problem-solving skills Ability to challenge the business to help identify risks, deficiencies and control gaps Strong negotiation and influencing skills Ability to manage change and cope with complex and ambiguous situations Takes ownership and eager to learn Professional written and verbal communication Can produce infographics or other graphic designs for communicating complex data, processes and ideas DESIRED QUALIFICATIONS: 1-5 years related work experience in IT or operational governance such as internal/external audit, compliance, risk management, knowledge management or quality control Bachelors degree Business process mapping and project management experience Creative information management and design skills Financial Services industry experience helpful

Responsibilities for this position include originating investment quality mortgage loans (FHA, VA, Conventional, non-conforming) by selling MidFirst Mortgage Lending products and services to the Realtor and home builder communities as well as servicing mortgage referrals from banking centers. This position has a minimal monthly salary but is primarily commission based. Position Requirements Have at least 1 year of mortgage experience Ability to work independently and develop a referral network independently Strong PC skills with intermediate skills in programs such as Microsoft Word and Excel Compliance with MidFirst Bank's Vehicle Use Policy as driving a vehicle is an essential duty of this position

The Support Line Supervisor is responsible for managing a team of Help Desk specialists by ensuring that the team has the knowledge and skills to provide excellent technical support to the enterprise; This includes knowledge base management (internal and employee self-service), monitoring call and ticket SLAs, creating and producing reports to measure staff productivity and effectiveness, creating and maintaining SOPs relating to team's functions. Supervise, train, and evaluate help desk staff, conduct performance reviews, and recommend disciplinary action when necessary; Create professional development plans, assign goals, and track accomplishments of team members; Ability to exercise sound judgment in evaluating situations and in making decisions Manage daily activities, including scheduling staff to ensure adequate coverage, monitoring ticket queues, and ensuring the team meets define SLAs; Conduct regular ticket audits to ensure quality of service, accuracy of documentation, and adherence to established resolution procedures; Curate knowledge for use by internal teams and end user self-service; Create and maintain Standard Operating Procedures for team processes. Act as an escalation point for complex or priority issues, and assist team members in resolving problems; Run point on critical outages, possibly coordinating multiple teams to resolve issues; Act as the primary point of escalation for complex or high-priority issues, ensuring clear and timely communication with senior leadership. Track key metrics, monitor performance of staff and systems, and generate reports to help management make informed decisions; Identify recurring problems to be analyzed for root cause and long term resolution. Identify opportunities to improve efficiency, develop training materials, and update procedures and documentation; Provide feedback for the Service Desk application by identifying problems and recommending enhancements and improvements. Necessary Knowledge, Skills and Abilities: Education Bachelors degree in computer science, information technology, or related technical field or Minimum of three (3) years of helpdesk or support work experience or Any equivalent combination of education and experience. Preferred Experience Three to five years of experience leading IT Customer Support or Help Desk Strongly Preferred Leadership Excellent Oral and Written communication skills. Ability to exercise sound judgment in evaluating situations and in making decisions Excellent Multitasking skills Technical knowledge, Problem solving, and Critical response Analytics - Telecom and Service Desk applications

We are seeking a skilled Database Developer to join our team. The ideal candidate will be responsible for designing and implementing database objects such as tables, views, and stored procedures, as well as developing SSIS packages for data import processes. Experience working with EBCDIC file formats is a strong plus. Key Responsibilities Design, create, and maintain database tables, views, and indexes in Microsoft SQL Server. Develop and optimize SSIS packages for importing and transforming data from various sources. Ensure data integrity and consistency during ETL processes. Collaborate with business analysts and application developers to understand data requirements. Troubleshoot and resolve issues related to data imports and database performance. Document database structures, processes, and workflows. Work with multiple data sources, including EBCDIC file sources, for data import. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience). 2+ years of experience in SQL Server development. Strong proficiency in T-SQL for creating tables, views, and stored procedures. Hands-on experience with SSIS for ETL processes. Familiarity with EBCDIC file formats and mainframe data sources is a plus. Knowledge of data modeling and database design principles. Excellent problem-solving and communication skills. Preferred Skills Experience with performance tuning and query optimization. Understanding of data warehousing concepts. Self-driven with the ability to work independently as well as in a team environment. Strong analytical and problem-solving abilities. Excellent communication skills for cross-team collaboration. Ability to prioritize tasks and manage multiple projects effectively. Attention to detail and commitment to data accuracy. Adaptability in a fast-paced environment. Team-oriented mindset with a proactive approach. * Must reside within the market area to be considered. *Position requires a minimum of 3 years of relevant US based experience. #LI-DNI

The Financial Audit Analyst role manages the Sales Leadership Program audit function from data aggregation through review and reporting to monthly presentations to Personal Banking senior leadership and ensuring the Program aligns with the Bank's and with Personal Banking's sales goals and strategy. Duties include: Audits Personal Banking Sales Leadership Program (“SLP”) within the Bank to ensure accuracy and compliance with policy and procedures Identifies improper documentation, researches issues and makes recommendations to improve policies or procedures accordingly Leads audits to review for proper control and potential process efficiency improvements Works with internal auditors to help reconcile discrepancies or support the internal auditing function Familiar with a variety of the field's concepts, practices, and procedures Relies on experience and judgment to plan and accomplish goals Performs a variety of complicated tasks A wide degree of creativity and latitude is expected Executes monthly and ad hoc reporting Creates and maintains databases, develops and performs queries both independently and at the direction of management Position Requirements: Bachelor's degree in Finance, Accounting, or Economics degree with a minimum of 3.25 GPA or better 1+ years of experience in audit role 2+ years of experience in an analytical setting Strong analytical, logic, and math skills Strong verbal & written communication skills Must be a self-starter and work well with others Strong proficiency in Excel, Access preferred

Can you see yourself enjoying the challenge of developing best in class financial products, leading and managing key projects, and impacting growth and profitability? We are seeking a proactive and strategic Product Manager to join our Retail Product Management team. The ideal candidate will be responsible for developing, executing and tracking new and existing strategies to grow their product lines. This position will report to the Senior Product Manager, with product lines primarily relate to consumer products such as Checking, Savings, Certificate of Deposit, Home Equity Loans and Line of Credit and Payment Solutions. Our product managers deliver best-in-class products and are responsible for the entire product life cycle, from ideation to launch, while coordinating cross-functional teams to meet deadlines and deliver results. This role requires a balance of strategic thinking, project management expertise and the ability to prioritize tasks effectively in a fast-paced environment. You will work closely with key stakeholders to align product roadmaps with business goals and will continuously improve products and solve business challenges. The successful candidate must: Think outside the box and develop ideas, strategies and products for Retail Banking Partner with internal departments to develop and execute marketing campaigns and promotions Evaluate and conduct research and analysis to develop and suggest recommendations related to product, pricing, promotions and existing partnerships to various levels within the organization Manage projects related to products, new development, existing changes, and related compliance and or regulatory changes Become a subject matter expert on products, pricing, competition and customer trends to identify opportunities to produce best in class products and customer experience Participate as a lead member of cross-functional internal teams, including Operations, Compliance, Legal, Risk, Marketing and Digital departments to deliver new or updated products and promotions. Partner with external partners to integrate new products or services, including contract negotiations, risk assessments and relationship management Additional responsibilities include: Develop strategies to increase product production and portfolio growth Evaluate current product offerings for improvements and efficiencies Evaluate, negotiate and manage all programs for assigned product lines Research, design and propose new products, based on industry research, data driven analysis, financial modeling and customer experience Clearly communicate business requirements and lead cross-functional team in product set up Work directly with marketing to position and promote product lines, as well as manage and monitor customer segments Work directly with front line sales force to promote assigned product lines. Includes promotion and product training, problem solving and proactive outreach for efficiencies and improvements Work directly with digital channel administrators to enhance online and mobile customer experience and engagement Present detailed analysis of customer trends and opportunities to management Must have the ability to manage all aspects of projects independently, from creation, tracking, communication to achieving deadlines Extreme attention to detail and compliance with business processes and applicable regulations Perform miscellaneous duties and ad hoc reporting as assigned Position Requirements: Bachelor's degree required in the areas of Finance, Accounting, Economics or Marketing; MBA and/or CPA preferred 2+ years of experience in product management with financial product exposure required; banking or financial industry strongly preferred Ability to work both independently and contribute to team structure Experience in working and leading cross-functionally with a wide breadth of stakeholders, including users, developers, business leaders and executives in order to generate buy-in for product direction Experience in developing and implementing a product roadmap Excellent written and verbal communication Demonstrated experience in creative thinking and problem solving Self-motivated Ability to thrive in a fast-paced environment, managing several projects and tasks concurrently Keen attention to detail and highly organized Strong presentation skills Advanced proficiency in Microsoft Office suite - Word, Outlook, Excel, PowerPoint **To be considered for this position you must reside in the area** **Incomplete applications will not be considered** #LI-DNI

Tellers are responsible for efficiently processing a variety of customer transactions while providing the highest level of service and identifying bank products and services that would be beneficial to potential and existing customers. Tellers must be proactive, friendly and courteous and should continually seek out opportunities to impress those they service. Your duties will include, but are not limited to the following: Greeting customers and facilitating a welcoming and customer-focused environment Processing customer transactions efficiently and accurately in a fast-paced environment while maintaining a balanced cash drawer and adhering to internal controls and procedures Generating new business and expanding relationships with current customers by cross-selling bank products and services that would benefit each individual Building customer loyalty by developing relationships and always offering exceptional service Responding to customer inquiries and concerns by researching and identifying positive solutions This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency. Required Skills: Minimum of 6 months cash handling and/or Point of Sale (POS) transaction experience in a retail sales or food industry environment Excellent customer-service skills, including oral and written communication Ability to effectively contribute to a positive team environment and work toward achieving goals Careful attention to detail and strong organizational skills. Must adhere closely to bank procedures and regulations Strong work ethic and high integrity Strong computer and 10 key skills Outgoing, assertive, confident, and enthusiastic personality This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - 5:00 p.m. Preferred Skills: Knowledge of banking products and procedures Successful sales record in a retail sales or banking environment Bilingual (fluent verbal and written Spanish) skills Proficiency with all Microsoft applications (Word, Outlook, Excel etc.) Physical Requirements: This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds. MidFirst Banking Center Hours of Operations: Monday - Friday from 7:15 a.m. - 6:15 p.m. and Saturday from 8:15 a.m. to 12:15 p.m. (Full time employees are scheduled for 40 hours per week within these time frames) Candidates must be available to work weekend hours.

The Security Risk and Compliance Analyst is a member of the information security team and works closely with the other members of the team, the business, and other IT staff to develop and manage security for one or more IT functional area (e.g., data, systems, network, and physical) across the enterprise. The candidate will be able to effectively understand standard risk methodologies and the implementation of security controls in an enterprise environment. Key Result Areas: Work as part of a team to maintain security and integrity of corporate data and IT systems through activities including: Develop and maintain enterprise security policies and procedures Assist in the coordination and completion of information security risk assessments and documentation Work with information security management to develop strategies and plans to enforce security requirements and address identified risks Report to management concerning residual risk, vulnerabilities, and other security exposures including misuse of information assets and noncompliance Work with IT department and members of the information security team to identify, select and implement technical controls Provide direct support to the business and IT staff for security related Maintain an awareness of security and control issues in emerging technologies Perform other duties as assigned Knowledge, skills, and experience required: Bachelor's degree in Computer Science, Information Systems, or other equivalent degree or experience Preferred Certifications (CISSP, CISA, CRISC, CRM, GSEC, etc.) Strong analytical and problem-solving skills to enable effective security incident and problem resolution Proven ability to work under stress with the flexibility to handle multiple high-pressure tasks simultaneously Ability to work well under minimal supervision Strong team-oriented skills with the ability to interface effectively with a broad range of people and roles, including vendors and enterprise personnel Strong written and verbal communication skills and attention to detail for board level committee and regulatory reporting Strong customer/client focus with the ability to manage expectations appropriately General understanding of risk management Knowledge of security methodology frameworks and regulatory requirements such as NIST, CIS, HIPAA, PCI, and FFIEC Microsoft Excel, Word, and Visio skillset for the creation, tracking and reporting of security metrics (e. graphs, formatting, basic formulas) Preferred Qualifications: Understanding of enterprise risk management systems and automation platforms Experience with Data Loss Prevention (DLP) and Vulnerability Management solutions *This position is on-site located in Oklahoma City, must reside within the area to be considered. *Position requires a minimum of 3 years of relevant US based experience. #LI-Onsite #LI-DNI

A Forbes Best Employer with more than $40 billion in assets and serving more than 900,000 customers, MidFirst Bank is the largest privately owned bank in the country. As a family owned bank, MidFirst has established many customer relationships that have spanned decades and generations. We are committed to continuously providing an exceptional culture creating an energizing and supportive employee experience while delivering extraordinary customer service. We are seeking strong leaders and individuals that will provide exceptional banking experiences to our customers! Credit Review Function Independent, ongoing Credit Review of a bank's loan portfolio is a critical line of defense within a bank's risk management framework. Through written analysis of loan relationships, assessment of underwriting and appraisal accuracy and reasonableness, and continuous monitoring of the portfolio through meeting participation and analytical reports; Credit Review can ensure that loan risk ratings are timely and accurate, provide early identification of negative risk trends, and communicate issues and process improvement recommendations to senior & executive management. Credit Review Analyst Responsibilities Written, independent analysis of commercial real estate, C&I, and other loan relationships of varying size and complexity: Ensuring timely risk rating accuracy of relationships reviewed. Identifying changes in trends or credit risk profiles. Providing independent assessment of a relationship's credit quality, and assumptions made in underwriting and appraisals. If necessary, providing additional underwriting scenarios or projections using updated assumptions. Understand applicable credit policy, laws, and regulations - then opine on the appropriateness of exceptions made to credit policy (along with any mitigating factors). Through meeting attendance and credit portfolio reporting, continuously monitor segments of the overall credit portfolio - identifying trends or areas of risk worthy of further review. Perform credit review due diligence on potential merger & acquisition loan portfolios. Communicate credit trends and recommended process improvements to senior & executive management. Position Requirements Bachelor's degree in finance, accounting, or related business degree with a minimum cumulative GPA of 3.0 (3.25 or higher preferred). Will consider a Bachelor's degree in a non-business related field with requisite underwriting or credit review experience. Minimum 1-3 years' experience in commercial underwriting, credit review, lending, or related fields. Completion of a formal credit training program is a plus, but not required. Understand financial ratios, financial analysis, and accounting principles. Understand UCC and loan documentation concepts. Demonstrated analytical and critical thinking ability. Excellent verbal and written communication skills. Proficient in Microsoft Word, Excel, Access, and other software products. Position requires a minimum of 3 years of relevant US based experience. *Must reside within a 60 mile radius to be considered.

This position plays an important role for our borrowers, as our main responsibility is to ensure that Loss Mitigation plans are completed timely and accurately in order for customers to receive payment assistance. Daily job duties may include a variety of tasks such as: * Reviewing documents and processing steps for completion and accuracy * Underwriting plan decisions * Performing Quality Control Functions * Creating plan documents to send to customers * Reviewing and executing documents returned by customers * Working reports to monitor plan documents that have not been returned by customers Work is completed in a team environment to enable the opportunity to be cross-trained on multiple functions in the department, which may also involve intake of new loss mitigation application, sending letters and/or documents to the borrowers, reviewing title reports, performing various quality control functions. Reasons to join our team include: * Business casual environment * Flexible work schedule between the hours of 6:30 a.m. - 6:30 p.m., Monday through Friday * On the job training/ cross training for further development * Team oriented atmosphere Position Requirements: The successful candidate will possess up to 1 year of relevant work experience, stable work history and be self-motivated to accomplish a high volume of work in a deadline driven environment. Additionally, candidates should demonstrate: Exceptional attention to detail, which is required for performing loan-level work Sound decision making to complete underwriting function, reporting and various research tasks Work history that reflects strong productivity and time management Analytical and computer skills Ability to multitask in order to meet deadlines Ability to work with other team members to achieve department goals Strong interpersonal skills necessary to interact with outside vendors and/or internally within a team environment Preference will be given to candidates who have previous underwriting, title review, mortgage servicing, quality control, auditing, or real estate background.